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  • Generating Landed Cost Management Charges using Custom Pricing Attributes

    - by ChristineS-Oracle
    Learn how to incorporate Custom Pricing Attributes into Landed Cost Management through a new whitepaper.  The new application, Landed Cost Management (LCM), enables exact shipment charges to be applied to incoming receipts. These charges are calculated using the Freight and Special Charges functionality from Advanced Pricing within the Pricing Transaction Entity of “Purchasing”.Advanced Pricing is very flexible in that custom attributes can be defined to derive specific charges. The way that Landed Cost Management builds these attributes is different from the processing for Advanced Pricing with Purchasing.The whitepaper can be downloaded from document Oracle Advanced Pricing White Papers, Doc ID 136687.1.

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  • What level/format of access should be given to a client to the issue tracking system?

    - by dukeofgaming
    So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging progress solely on ticket count Developers denied to add issues to avoid customer thinking that there is less progress Customer appointing people on their side to add issues who don't always do a good job (lots of duplicate issues, insufficient information to reproduce, and other things that distract people from doing their real job) However, I think customers should have access to some indicators or proof that there is progress being done, as well as a right to report bugs. So, what would be the ideal solution to this situation?, specially, getting out of or improving the first situation described?

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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • Release: Oracle Java Development Kit 8, Update 20

    - by Tori Wieldt
    Java Development Kit 8, Update 20 (JDK 8u20) is now available. This latest release of the Java Platform continues to improve upon the significant advances made in the JDK 8 release with new features, security and performance optimizations. These include: new enterprise-focused administration features available in Oracle Java SE Advanced; products offering greater control of Java version compatibility; security updates; and a very useful new feature, the MSI compatible installer. Download Release Notes Java SE 8 Documentation New tools, features and enhancements highlighted from JDK 8 Update 20 are: Advanced Management Console The Java Advanced Management Console 1.0 (AMC) is available for use with the Oracle Java SE Advanced products. AMC employs the Deployment Rule Set (DRS) security feature, along with other functionality, to give system administrators greater and easier control in managing Java version compatibility and security updates for desktops within their enterprise and for ISVs with Java-based applications and solutions. MSI Enterprise JRE Installer Available for Windows 64 and 32 bit systems in the Oracle Java SE Advanced products, the MSI compatible installer enables system administrators to provide automated, consistent installation of the JRE across all desktops in the enterprise, free of user interaction requirements. Performance: String de-duplication resulting in a reduced footprint Improved support in G1 Garbage Collection for long running apps. A new 'force' feature in DRS (Deployment Rule Set) which allows system administrators to specify the JRE with which an applet or Java Web Start application will run. This is useful for legacy applications so end users don't need to approve security exceptions to run.  Java Mission Control 5.4 with new ease-of-use enhancements and launcher integration with Eclipse 4.4 JavaFX on ARM Nashorn performance improvement by persisting bytecode after inital compilation There's much more information to be found in the JDK 8u20 Release Notes.

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  • Sample domain model for online store

    - by Carel
    We are a group of 4 software development students currently studying at the Cape Peninsula University of Technology. Currently, we are tasked with developing a web application that functions as a online store. We decided to do the back-end in Java while making use of Google Guice for persistence(which is mostly irrelevant for my question). The general idea so far to use PHP to create the website. We decided that we would like to try, after handing in the project, and register a business to actually implement the website. The problem we have been experiencing is with the domain model. These are mostly small issues, however they are starting to impact the schedule of our project. Since we are all young IT students, we have virtually no experience in the business world. As such, we spend quite a significant amount of time planning the domain model in the first place. Now, some of the issues we're picking up is say the reference between the Customer entity and the order entity. Currently, we don't have the customer id in the order entity and we have a list of order entities in the customer entity. Lately, I have wondered if the persistence mechanism will put the client id physically in the order table, even if it's not in the entity? So, I started wondering, if you load a customer object, it will search the entire order table for orders with the customer's id. Now, say you have 10 000 customers and 500 000 orders, won't this take an extremely long time? There are also some business processes that I'm not completely clear on. Finally, my question is: does anyone know of a sample domain model out there that is similar to what we're trying to achieve that will be safe to look at as a reference? I don't want to be accused of stealing anybody's intellectual property, especially since we might implement this as a business.

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  • Would this be considered Single Tenant or Multi-Tenant?

    - by Amy Anuszewski
    I'm sorry for this dumb, basic vocabulary question, but I've managed to confuse myself. As a company, we lease a managed server from a provider. In that sense, our server is a single tenant server. On this server, we have multiple customer databases. Each customer has its own database. We have been asked by a customer if we are a single tenant or a multi-tenant solution. From our perspective, we are the sole tenant of the server. But, what is the correct answer to the customer?

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • How to customize web-app (pages and UI) for different customers

    - by demoncodemonkey
    We have an ASP.NET web-application which has become difficult to maintain, and I'm looking for ideas on how to redesign it. It's an employee administration system which can be highly customized for each of our customers. Let me explain how it works now: On the default page we have a menu where a user can select a task, such as Create Employee or View Timesheet. I'll use Create Employee as an example. When a user selects Create Employee from the menu, an ASPX page is loaded which contains a dynamically loaded usercontrol for the selected menuitem, e.g. for Create Employee this would be AddEmployee.ascx If the user clicks Save on the control, it navigates to the default page. Some menuitems involve multiple steps, so if the user clicks Next on a multi-step flow then it will navigate to the next page in the flow, and so on until it reaches the final step, where clicking Save navigates to the default page. Some customers may require an extra step in the Create Employee flow (e.g. SecurityClearance.ascx) but others may not. Different customers may use the same ASCX usercontrol, so in the AddEmployee.OnInit we can customize the fields for that customer, i.e. making certain fields hidden or readonly or mandatory. The following things are customizable per customer: Menu items Steps in each flow (ascx control names) Hidden fields in each ascx Mandatory fields in each ascx Rules relating to each ascx, which allows certain logic to be used in the code for that customer The customizations are held in a huge XML file per customer, which could be 7500 lines long. Is there any framework or rules-engine that we could use to customize our application in this way? How do other applications manage customizations per customer?

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  • Oracle’s Visual CRM Solution

    Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual CRM, organizations can achieve improved customer service levels and field service operations which help drive margin, top line revenue, and customer retention.

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  • What is a Relational Database Management System (RDBMS)?

    A Relational Database Management System (RDBMS)  can also be called a traditional database that uses a Structured Query Language (SQL) to provide access to stored data while insuring the integrity of the data. The data is stored in a collection of tables that is defined by relationships between data items. In addition, data permitted to be joined in new relationships. Traditional databases primarily process data through transactions called transaction processing. Transaction processing is the methodology of grouping related business operations based predefined business events. An example of this can be seen when a person attempts to purchase an item from an online e-tailor. The business must execute specific operations for a related  business event. In this case, a business must store the following information: Customer Info, Order Info, Order Item Info, Customer Payment Data, Payment Results, and Current Order Status. Example: Pseudo SQL Operations needed for processing an online e-tailor sale. Insert Customer into Customers Insert New Order into Orders Insert Each New Order Item into OrderItems Insert Customer Payment Info into PaymentInfo Insert Payment Processing Result into PaymentDetails Update Customer for Current Order Status Common Relational Database Management System Microsoft SQL Server Microsoft Access Oracle MySQL DB2 It is important to note that no current RDBMS has fully implemented all of the Relational Principles. Common RDBMS Traits Volatile Data Supports Transaction Processing Optimized for Updates and Simple Queries 

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  • Inventory Consignment Flow

    - by ipohfly
    Not sure whether this is the right place to ask this question, but here goes.. Currently I have requirement to add support for consignment transaction in our inventory module. I have a very limited understanding of what consignment means in inventory, i.e. Customer get stocks/products from Seller without actually buying them, the product just resides in the Customer's inventory and it's still owned by the Seller. Only when the Customer actually buy the stocks then only will the ownership of the stock is transferred. The issue is i can't imagine how the data will be presented to both the Customer and the Seller. What i know is that i would need to deduct the stock from the Seller's inventory when the Customer raise a request to get the stock through consignment, but what about the 'ownership' of the stocks/products? Does that mean i would need to create another column in my table to state that for each inventory it is owned by who? Anywhere i can get information on how i should work out an inventory module like this? Thanks.

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  • PeopleSoft CRM 9.2 Release Value Proposition

    - by Race Bannon
    Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration. PeopleSoft Customer Relationship Management (CRM) is a world-class solution for organizations of every size and Oracle’s planned product roadmap for PeopleSoft applications is to deliver valuable, needed features for all of an organization’s constituents along three design principles — Simplicity, Productivity, and Lowered Total Cost of Ownership — as well as new application functionality as prioritized by our customers. The upcoming 9.2 release of PeopleSoft Customer Relationship Management focuses on these themes of Simplicity, Productivity, and Lower Total Cost of Ownership while also delivering robust new functionality to help your organization succeed. The recently published PeopleSoft CRM 9.2 Release Value Proposition provides overviews of the new features and enhancements planned for these applications for Release 9.2. This document offers customers a road map intended to help them assess the business benefits of upgrading to the 9.2 release while also helping them plan their IT projects and investments. (Link is to a My Oracle Support page, available to customers and partners.) Oracle continues to deliver enterprise-wide features that enhance our customer ownership experience and helps them run their businesses more efficiently and profitably. With the CRM 9.2 release, we continue to abide by this firm commitment we’ve made to our customers.

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  • cannot find table or object

    - by jeni
    hi all, Am running asp.net,c# application with sql server 2005. I got some problems with database tables.I got an inconsistency errors in some tables.I tried to run the below dbcc command to remove the inconsistent datas; DBCC CHECKTABLE ('Customer',repair_allow_data_loss) WITH ALL_ERRORMSG At first i run DBCC CHECKTABLE ('Customer') it is working.but now it is not working, i got an error as Cannot find a table or object with the name "Customer". Check the system catalog. Is my commands wrong.

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  • Google Play: how dev can give (already purchased) app to customer as a gift?

    - by Tertium
    Yes, SO, I know, it's not a "programmer's" question:) But customers sometimes help us (devs) with our code, so we (devs) shold be grateful. I think answer to my question will be useful for all fellow android devs. User has purchased my app. Refund period (15min) is over of course. Now I'd like to return money to him as a gift, because he helped me in testing a little. If I refund the entire order in Checkout-Orders will user keep my app 'purchased'? I mean will he be able to uninstall and install it again from GooglePlay-MyApps and will app be marked "purchased"? Will Google LVL accept him to run the app? I've done such refunds before, but then they called it "Android Market", and refund was 12h, and there were no LVL. Maybe somebody know another way to make a small gift using Google Play?

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  • SQL RDBMS : one query or multiple calls

    - by None None
    After looking around the internet, I decided to create DAOs that returned objects (POJOs) to the calling business logic function/method. For example: a Customer object with a Address reference would be split in the RDBMS into two tables; Customer and ADDRESS. The CustomerDAO would be in charge of joining the data from the two tables and create both an Address POJO and Customer POJO adding the address to the customer object. Finally return the fulll Customer POJO. Simple, however, now i am at a point where i need to join three or four tables and each representing an attribute or list of attributes for the resulting POJO. The sql will include a group by but i will still result with multiple rows for the same pojo, because some of the tables are joining a one to many relationship. My app code will now have to loop through all the rows trying to figure out if the rows are the same with different attributes or if the record should be a new POJO. Should I continue to create my daos using this technique or break up my Pojo creation into multiple db calls to make the code easier to understand and maintain?

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  • The 5 Most Important Analytics Stats

    While there are hundreds of different uses for a website analytics program, there are some that can quickly indicate whether your website has a heartbeat. Most likely providing these statistics would satisfy a customer asking how the website is doing, and for a customer that doesn't have analytics on their website, the potential to have these metrics should be enough to convince the customer that they need to install website analytics.

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  • Is it possible to store ObjectContext on the client when using WCF and Entity Framework?

    - by Sergey
    Hello, I have a WCF service which performs CRUD operation on my data model: Add, Get, Update and Delete. And I'm using Entity Framework for my data model. On the other side there is a client application which calls methods of the WCF service. For example I have a Customer class: [DataContract] public class Customer { public Guid CustomerId {get; set;} public string CustomerName {get; set;} } and WCF service defines this method: public void AddCustomer(Customer c) { MyEntities _entities = new MyEntities(); _entities.AddToCustomers(c); _entities.SaveChanges(); } and the client application passes objects to the WCF service: var customer = new Customer(){CustomerId = Guid.NewGuid, CustomerName="SomeName"}; MyService svc = new MyService(); svc.Add(customer); // or svc.Update(customer) for example But when I need to pass a great amount of objects to the WCF it could be a perfomance issue because of I need to create ObjectContext each time when I'm doing Add(), Update(), Get() or Delete(). What I'm thinking on is to keep ObjectContext on the client and pass ObjectContext to the wcf methods as additional parameter. Is it possible to create and keep ObjectContext on the client and don't recreate it for each operation? If it is not, how could speed up the passing of huge amount of data to the wcf service? Sergey

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  • Silverlight 3 - How to "refresh" a DataGrid content?

    - by Josimari Martarelli
    I have the following scenery: 1 using System; 2 using System.Windows; 3 using System.Windows.Controls; 4 using System.Windows.Documents; 5 using System.Windows.Ink; 6 using System.Windows.Input; 7 using System.Windows.Media; 8 using System.Windows.Media.Animation; 9 using System.Windows.Shapes; 10 using System.Collections.Generic; 11 12 namespace refresh 13 { 14 public partial class MainPage : UserControl 15 { 16 17 List c = new List(); 18 19 public MainPage() 20 { 21 // Required to initialize variables 22 InitializeComponent(); 23 c.Add(new Customer{ _nome = "Josimari", _idade = "29"}); 24 c.Add(new Customer{_nome = "Wesley", _idade = "26"}); 25 c.Add(new Customer{_nome = "Renato",_idade = "31"}); 26 27 this.dtGrid.ItemsSource = c; 28 } 29 30 private void Button_Click(object sender, System.Windows.RoutedEventArgs e) 31 { 32 c.Add(new Customer{_nome = "Maiara",_idade = "18"}); 33 } 34 35 } 36 37 public class Customer 38 { 39 public string _nome{get; set;} 40 public string _idade{get; set;} 41 } 42 } Where, dtGrid is my DataGrid control... The Question is: How to get the UI Updated after adding one more register to my list. I get to solve it setting the DataGrid's Item Source to "" and then setting to the list of Customer objects again, like that: 1 private void Button_Click(object sender, System.Windows.RoutedEventArgs e) 2 3 { 4 5 c.Add(new Customer{_nome = "Maiara",_idade = "18"}); 6 7 this.dtGrid.ItemsSource=""; 8 9 this.dtGrid.ItemsSource=c; 10 11 } 12 Is there a way to get the UI updated or the datagrid's itemsSource refreshed automatically after updating, altering or deleting an item from the list c ? Thank you, Josimari Martarelli

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