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  • Get your picture on the screen at MIX11: Help me create a repository of sample data

    - by Laurent Bugnion
    Here is your chance to get your picture on the big screen during my MIX11 presentation in April this year. I need to create a small repository of sample data for my demos. So instead of tapping in my imagination and creating dummy users (or reusing past information I already used in other demos), I thought I would appeal to the amazing community: Send me an email with the following information. I will include the first 30 users into my sample data repository and use your info in my demo. First Name Last Name Date of birth Picture Link to Facebook profile (optional) Disclaimer: The data will only be running locally on my hard drive. The demos will however be filmed and the videos made public. By providing this information, you explicitly consent to this data being used in demos at MIX11 and possibly in following conferences. The data will only be used for demo purposes. Thanks for your help!!   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Blocked Sites at work (that aren't even bad)

    - by Mercfh
    So here recently, i've been using google to look up information for basically random programming things (i was just hired on a month or so ago). So here recently I was actually looking up some information about RAW_SOCKETS (but thats beside the point) Anyways some of the tutorials sites/explaining how to use them and explaining the protocol sites are actually blocked. (and our manager sent out an email saying that if u run into a site just to email her just in case). Now obviously...w/e sys admins probably see these 'blocked' sites in their reports. But should I be worried? I mean....I literally am not trying to be devious Im just trying to learn stuff. I guess programming websites are sometimes labeled as "hacking". sometimes blogs get labeled like that, but alot of the time blogs have USEFUL information. This apparently happens alot of my other co-workers and they don't even bother emailing our manager.....but should I be worried? Or has this happened to you guys before?

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  • How do I count Internal Logical Files (ILF) and External Inputs (EI) for a dynamic form entry page?

    - by DmytroL
    Assuming I have an applicant information entry screen, the number and types of fields on which can be defined by the system administrator, how do I go about counting the number of Internal Logical Files (ILFs) and Data Element Types (DETs) for the related data functions? So far I have come up with something like this: ILF #1 (control information): Field Metadata, 1 RET, ~3 DET (name, type, mandatory) ILF #2 (business data): Applicant Data, most likely 1 RET, but how many DET? Of course I could count it as 2 DET (Field ref, Value), but I am not sure that would be correct And when it comes to an External Input (EI), say, "Add New Applicant", things become even more complicated, because the number of DET corresponding to the user-editable fields is totally dependent on the control information in ILF #1, and I am out of ideas here... Anyone fancy to help with that? Thanks in advance!

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  • Mobile Compatibility: traditional website look vs native application ?

    - by Siddiqui
    I have a question related to mobile compatible websites, I have seen two type of websites One in which they adopt traditional website look and adjust website according to mobile screen, if they have lot of information which can not be adjust according to screen then they expand the height of page, so that user can scroll the page to see more information... In the second approach they used native application look means use navigation-bar, tab-bar, tool-bar, scroll-view just like in native applications. Height and width of page adjust according to screen size, if they have more information then they use scroll-view etc... My question is: which approach is better then other, in which approach you feel more comfortable to use website.

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  • How to teach your users/customers to send better error descriptions

    - by ckeller
    I often have to deal with customers or users which are reporting errors in applications. Most of the time their content is something useless as ERROR!!! x does not work without much more information. For resolving the issue I have to request every single detail of them, which often is more time consuming than fixing the issue itself. Other send information in formats which are not ideal, like screenshots (of data records, not of errors) although they could send a link (we have access to the systems) and so on. How do you tell your users/customers to describe the problems with more details so that the whole process could be easier for both sides? edit This question is more about the social skills, than how to achieve programmatic collection of logs and error information. I'm aware of the fact that this should be part of good software design.

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  • URL Encryption vs. Encoding

    - by hozza
    At the moment non/semi sensitive information is sent from one page to another via GET on our web application. Such as user ID or page number requested etc. Sometimes slightly more sensitive information is passed such as account type, user privileges etc. We currently use base64_encode() and base64_decode() just to de-humanise the information so the end user is not concerned. Is it good practice or common place for a URL GET to be encrypted rather than simply PHP base64_encoded? Perhaps using something like, this: $encrypted = base64_encode(mcrypt_encrypt(MCRYPT_RIJNDAEL_256, md5($key), $string, MCRYPT_MODE_CBC, md5(md5($key)))); $decrypted = rtrim(mcrypt_decrypt(MCRYPT_RIJNDAEL_256, md5($key), base64_decode($encrypted), MCRYPT_MODE_CBC, md5(md5($key))), "\0"); Is this too much or too power hungry for something as common as the URL GET.

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  • Statistics for facebook like button

    - by bessarabov
    I have a small site with facebook like button. I want to find out the information about what pages are liked. I've found url http://graph.facebook.com/?id=http://imdb.com but it shows only overal count for the site. I think that I can ask http://graph.facebook.com/?ids=url1,url2 with all my pages as the parameters to get detailed information, but this seems to be an ugly solution. A have lots of pages, so I have to ask facebook many times. Maybe there is some simple way of finding the information I need?

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  • Site Suspended -message at my site and Facebook fan page? [on hold]

    - by Jere_Sumell
    I'm writing blog at Wordpress, and bought Domain park for it for a shorter web address for my readers who I redirect to my blog. Yesterday there was a first time message titled "Account Suspended due to registration information verification failure". I've never changed my contact information at my Web Host, and my contact Information has not been changed. I have Fan page on Facebook too, that my readers' could follow my blog easier, and there was same kind of message on my Facebook site too. Can you tell me, what's going on? I've not been broking any terms of use at my host, and writing good language on my blog. I think it's a some kind of hacker -thing? Is there nothing else to do than contact my web host that they can fix the problem? Can they? I Contacted last night my host, but got no answer yet.

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  • Do Search Engine Optimization Techniques Really Boost Your Network Traffic?

    As everyone knows internet has become the best place to get all the required information. With a simple search engine query you could get list of web pages where you could get the information you are looking out for. Also, it is a very common attitude of all of us that we would like to go with the websites which are listed in the top of the search results. So, it is very important for those websites involved in that business to get their web page listed in the top position of the search results so that they could make the users looking out for the related information to get into their website.

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  • UPK 3.6.1 (is Coming)

    - by marc.santosusso
    In anticipation of the release of UPK 3.6.1, I'd like to briefly describe some of the features that will be available in this new version. Topic Editor in Tabs Topic Editors now open in tabs instead of separate Developer windows. This offers several improvements: First, the bubble editor can be docked and resized in the same way as other editor panes. That's right, you can resize the bubble editor! The second enhancement that this changes brings is an improved undo and redo which allows each action to be undone and redone in the Topic Editor. New Sound Editor The topic and web page editors include a new sound editor with all the bells and whistles necessary to record, edit, import, and export, sound. Sound can be captured during topic recording--which is great for a Subject Matter Expert (SME) to narrate what they're recording--or after the topic has been recorded. Sound can also be added to web pages and played on the concept panes of modules, sections and topics. Turn off bubbles in Topics Authors may opt to hide bubbles either per frame or for an entire topic. When you want to draw a user's attention to the content on the screen instead of the bubble. This feature works extremely well in conjunction with the new sound capabilities. For instance, consider recording conceptual information with narration and no bubbles. Presentation Output UPK content can be published as a Presentation in Microsoft PowerPoint format. Publishing for Presentation will create a presentation for each topic published. The presentation template can be customized Using the same methods offered for the UPK document outputs, allowing your UPK-generated presentations to match your corporate branding. Autosave and Recovery The Developer will automatically save your work as often as you would like. This affords authors the ability to recover these automatically saved documents if their system or UPK were to close unexpectedly. The Developer defaults to save open documents every ten minutes. Package Editor Enhancement Files in packages will now open in the associated application when double-clicked. Authors can also choose to "Open with..." from the context menu (AKA right click menu.) See It! Window See It! mode may now be launched in a non-fullscreen window. This is available from the kp.html file in any Player package. This version of See It! mode offers on-screen navigation controls including previous frame, next frame, pause etc. Firefox Enhancments The UPK Player will now offer both Do It! mode and sound playback when viewed using Firefox web browser. Player Support for Safari The UPK Player is now fully supported on the Safari web browser for both Mac OS and Windows platforms. Keep document checked out Authors may choose to keep a document checked out when performing a check in. This allows an author to have a new version created on the server and continue editing. Close button on individual tabs A close button has been added to the tabs making it easier to close a specific tab. Outline Editor Enhancements Authors will have the option to prevent concepts from immediately displaying in the Developer when an outline item is selected. This makes it faster to move around in the outline editor. Tell us which feature you're most excited to use in the comments.

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  • Book Reviews: Art of Community and Eyetracking Web Usability

    - by ultan o'broin
    Holidays time offers a chance to catch up on some user experience and user assistance related material. So, two short book reviews (which I considered using my new Tumblr blog for. More about that another time) coming up. The Art of Community by Jono Bacon Excellent starting point for anyone wanting to get going in the community software (FLOSS, for example) space or understand how to set up, manage, and leverage the collective intelligence of communities for whatever ends. The book is a little too long in my opinion, and of course, usage of what Jono is recommending needs to be nuanced and adapted for enterprise applications space (hardly surprising there is a lot about Ubuntu, Lug Radio, and so on given Jono's interests). Shame there wasn't more information on international, non-English community considerations too. Still, some great ideas and insight into setting up and managing communities that I will leverage (watch out for the results on this blog, later in 2011). One section, on collaborative writing really jumped out. It reinforced the whole idea that to successful community initiatives are based on instigators knowing what makes the community tick in the first place. How about this for insight into user profiles for people who write community user assistance (OK then, "doc") and what tools they might use (in this case, we're talking about Jokosher): "Most people who write documentation for open source software projects would fall into the category of power user. They are technology enthusiasts who are not interested in the super-technical avenues of programming, but want to help out. Many of these people have good writing skills and a good knowledge of using the software, so the documentation fit is natural. With Jokosher we wanted to acknowledge this profile of user. As such, instead of focussing on complex text processing tools, we encouraged our documentation contributors to use a wiki." The book is available for free here, and well as being available from usual sources. Eyetracking Web Usability by Jakob Nielsen and Kara Prentice Another fine book by established experts. I have some field experience of eyetracking studies myself --in the user assistance for enterprise applications space--though Jakob and Kara concentrate on websites for their research here. I would caution how much about websites transfers easily to the applications space, especially enterprise applications, as claimed in the book too. However, Jakob and Kara do make the case very well that understanding design goals (for example, productivity improvement in the case of applications) and the context of the software use is critical. Executing a study using eyetracking technology requires that you know what you want to test, can set up realistic tasks for testing by representative testers, and then analyze the results. Be precise, as lots of data will be generated (I think the authors underplay the effort in analyzing data too). What I found disappointing was the lack of emphasis on eyetracking as only part of the usability solution. It's really for fine-tuning designs in my opinion, and should be used after other design reviews. I also wasn't that crazy about the level of disengagement between the qualitative and quantitative side of this kind of testing that the book indicated. I think it is useful to have testers verbalize their thoughts and for test engineers to prompt, intervene, or guide as necessary. More on cultural or international aspects to usability testing might have been included too (websites are available to everyone). To conclude, I enjoyed the book, took on board some key takeaways about methodologies and found the recommendations sensible and easy to follow (for example about Forms layouts). Applying enterprise applications requirements such as those relating to user profiles, design goals, and overall context of use in conjunction with what's in this book would be the way to go here. It also made me think of how interesting it would be to compare eyetracking findings between website and enterprise applications usage.

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  • Device being used by VxVM

    - by Onur Bingul
    If you are using vxvm, you may have issues when you try to unconfigure a disk root@techsupport2 # cfgadm -c unconfigure c1::dsk/c1t3d0cfgadm: Component system is busy, try again: failed to offline:     Resource             Information       ----------------       -------------------------/dev/dsk/c1t3d0   Device being used by VxVM“cfgadm unconfigure” command fails here.The way to resolve this is to disable the disks path from DMP control. Since there is only one path to this disk, the “-f” (for force) option needs to be used:root@techsupport2 # vxdmpadm -f disable path=c1t3d0s2root@techsupport2 # vxdmpadm getsubpaths NAME         STATE[A]   PATH-TYPE[M] DMPNODENAME  ENCLR-NAME   CTLR   ATTRS================================================================================c1t6d0       ENABLED(A)   -          disk_0       disk         c1       -c1t3d0       DISABLED(M)   -          disk_1       disk         c1       -c1t0d0s2     ENABLED(A)   -          disk_2       disk         c1       -c1t1d0       ENABLED(A)   -          disk_3       disk         c1       -c3t47d0      ENABLED(A)   -          sun35100_0   sun35100     c3       -c3t47d1      ENABLED(A)   -          sun35100_1   sun35100     c3       -c3t47d2s2    ENABLED(A)   -          sun35100_2   sun35100     c3       -c3t47d3s2    ENABLED(A)   -          sun35100_3   sun35100     c3       -You can see the path now disabled from DMP.root@techsupport2 # cfgadm -c unconfigure c1::dsk/c1t3d0Now you can unconfigure the disk

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  • Do your filesystems have un-owned files ?

    - by darrenm
    As part of our work for integrated compliance reporting in Solaris we plan to provide a check for determining if the system has "un-owned files", ie those which are owned by a uid that does not exist in our configured nameservice.  Tests such as this already exist in the Solaris CIS Benchmark (9.24 Find Un-owned Files and Directories) and other security benchmarks. The obvious method of doing this would be using find(1) with the -nouser flag.  However that requires we bring into memory the metadata for every single file and directory in every local file system we have mounted.  That is probaby not an acceptable thing to do on a production system that has a large amount of storage and it is potentially going to take a long time. Just as I went to bed last night an idea for a much faster way of listing file systems that have un-owned files came to me. I've now implemented it and I'm happy to report it works very well and peforms many orders of magnatude better than using find(1) ever will.   ZFS (since pool version 15) has per user space accounting and quotas.  We can report very quickly and without actually reading any files at all how much space any given user id is using on a ZFS filesystem.  Using that information we can implement a check to very quickly list which filesystems contain un-owned files. First a few caveats because the output data won't be exactly the same as what you get with find but it answers the same basic question.  This only works for ZFS and it will only tell you which filesystems have files owned by unknown users not the actual files.  If you really want to know what the files are (ie to give them an owner) you still have to run find(1).  However it has the huge advantage that it doesn't use find(1) so it won't be dragging the metadata for every single file and directory on the system into memory. It also has the advantage that it can check filesystems that are not mounted currently (which find(1) can't do). It ran in about 4 seconds on a system with 300 ZFS datasets from 2 pools totalling about 3.2T of allocated space, and that includes the uid lookups and output. #!/bin/sh for fs in $(zfs list -H -o name -t filesystem -r rpool) ; do unknowns="" for uid in $(zfs userspace -Hipn -o name,used $fs | cut -f1); do if [ -z "$(getent passwd $uid)" ]; then unknowns="$unknowns$uid " fi done if [ ! -z "$unknowns" ]; then mountpoint=$(zfs list -H -o mountpoint $fs) mounted=$(zfs list -H -o mounted $fs) echo "ZFS File system $fs mounted ($mounted) on $mountpoint \c" echo "has files owned by unknown user ids: $unknowns"; fi done Sample output: ZFS File system rpool/ROOT/solaris-30/var mounted (no) on /var has files owned by unknown user ids: 6435 33667 101 ZFS File system rpool/ROOT/solaris-32/var mounted (yes) on /var has files owned by unknown user ids: 6435 33667ZFS File system builds/bob mounted (yes) on /builds/bob has files owned by unknown user ids: 101 Note that the above might not actually appear exactly like that in any future Solaris product or feature, it is provided just as an example of what you can do with ZFS user space accounting to answer questions like the above.

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  • DISA Cross Domain Enterprise Solutions on the NetBeans Platform

    - by Geertjan
    Bray 2.0 is a tool based on the NetBeans Platform that assists in creating valid Data Flow Configuration (DFC) files. The DFC Specification was developed to provide a standardized way for defining, validating, and approving data flows for use on cross-domain guarding solutions. A DFC document specifies key entities such as security domains, guards that facilitate data between security domains, data flows that describe how data travels between security domains, filters that transform and validate the data and more. Related info: http://www.disa.mil/Services/Information-Assurance/Cross-Domain-Solutions The Bray product is in development at Fulcrum IT (http://www.fulcrumco.com). The DFC Specification and Bray were developed in support of the US Department of Defense. Bray 2.0 marks the first release of Bray on the NetBeans Platform and utilizes a number of features that are core to the NetBeans Platform: Modular plugability. Bray consumers can integrate their own tools, file types, and more into the product with relative ease. Robust UI. The NetBeans Platform intuitive UI makes it easy to access and manipulate multiple aspects of a DFC. Explorer. The Explorer is a key component that makes the DFC XML easy to traverse, edit, and find errors. Context-sensitive help. JavaHelp can be readily integrated for the product as well as all the UI within. Editors. Any external file can be added to a DFC. Users can register their own editors or use the provided NetBeans editors to edit files. Printing. The NetBeans Platform Print API makes it easy to determine what should be printed and how.   A screenshot: Bray 2.0 provides a lot of key features in developing valid, robust DFC files:  XML validation. A DFC can be validated against the DFC schema specification. DFC Check List. An interactive, minimal guide for creating a complete DFC. Summary Window. The Summary Window functions like the Navigator in NetBeans IDE. The current "item of interest" is checked against various business rules and provides the ability to quickly find and fix errors. Change Log. Bray audits every change to a DFC and places them in a change log for users to peruse. Comments. Users can optionally add comments for other users to see. Digital signatures. DFC files can be digitally signed. A signature history and signature validation is provided in Bray. Pluggable security schemes. Bray ships with plain text and IC-ISM security schemes. If needed, users can integrate additional ones.  ...and more to come! New features for Bray are constantly in development including use of the NetBeans Visual Library, language support, and more. More screenshots:

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  • Systems of Engagement

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  Engagement Week 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This week we’ll be looking at the ever evolving topic of systems of engagement. This topic continues generating widespread discussion around how we connect with businesses, employers, governments, and extended social communities across multiple channels spanning web, mobile and human face to face contact. Earlier in our Social Business Thought Leader Webcast Series, we had AIIM President John Mancini presenting "Moving from Records to Engagement to Insight" discussing the factors that are driving organizations to think more strategically about the intersection of content management, social technologies, and business processes. John spoke about how Content Management and Enterprise IT are being changed by social technologies and how new technologies are being used to drive innovation and transform processes along and what the implications of this transformation are for information professionals. He used these two slides below to illustrate the evolution from Systems of Record to Systems of Engagement. The AIIM White Paper is available for download from the AIIM website. Later this week (09/20), we'll have another session in our Social Business Thought Leader Webcast Series featuring  R “Ray” Wang (@rwang0) Principal Analyst & CEO from Constellation Research presenting: "Engaging Customers in the Era of Overexposure"  More info to come tomorrow on the upcoming webcast this week. ~~~~~~ In the spirit of spreading good karma - one of the first things that came to mind as I was thinking about "Engagement" was the evolution of the Marriage Proposal.  Someone sent me a link to this link a couple of months ago and it raises the bar on all proposals. I hope you'll enjoy!

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  • How do you report out user research results?

    - by user12277104
    A couple weeks ago, one of my mentees asked to meet, because she wanted my advice on how to report out user research results. She had just conducted her first usability test for her new employer, and was getting to the point where she wanted to put together some slides, but she didn't want them to be boring. She wanted to talk with me about what to present and how best to present results to stakeholders. While I couldn't meet for another week, thanks to slideshare, I could quickly point her in the direction that my in-person advice would have led her. First, I'd put together a panel for the February 2012 New Hampshire UPA monthly meeting that we then repeated for the 2012 Boston UPA annual conference. In this panel, I described my reporting techniques, as did six of my colleagues -- two of whom work for companies smaller than mine, and four of whom are independent consultants. Before taking questions, we each presented for 3 to 5 minutes on how we presented research results. The differences were really interesting. For example, when do you really NEED a long, written report (as opposed to an email, spreadsheet, or slide deck with callouts)? When you are reporting your test results to the FDA -- that makes sense. in this presentation, I describe two modes of reporting results that I use.  Second, I'd been a participant in the CUE-9 study. CUE stands for Comparative Usability Evaluation, and this was the 9th of these studies that Rolf Molich had designed. Originally, the studies were designed to show the variability in evaluation methods practitioners use to evaluate websites and applications. Of course, using methods and tasks of their own choosing, the results were wildly different. However, in this 9th study, the tasks were the same, the participants were the same, and the problem severity scale was the same, so how would the results of the 19 practitioners compare? Still wildly variable. But for the purposes of this discussion, it gave me a work product that was not proprietary to the company I work for -- a usability test report that I could share publicly. This was the way I'd been reporting results since 2005, and pretty much what I still do, when time allows.  That said, I have been continuing to evolve my methods and reporting techniques, and sometimes, there is no time to create that kind of report -- the team can't wait the days that it takes to take screen shots, go through my notes, refer back to recordings, and write it all up. So in those cases, I use bullet points in email, talk through the findings with stakeholders in a 1-hour meeting, and then post the take-aways on a wiki page. There are other requirements for that kind of reporting to work -- for example, the stakeholders need to attend each of the sessions, and the sessions can't take more than a day to complete, but you get the idea: there is no one "right" way to report out results. If the method of reporting you are using is giving your stakeholders the information they need, in a time frame in which it is useful, and in a format that meets their needs (FDA report or bullet points on a wiki), then that's the "right" way to report your results. 

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  • WebLogic Server Performance and Tuning: Part II - Thread Management

    - by Gokhan Gungor
    WebLogic Server, like any other java application server, provides resources so that your applications use them to provide services. Unfortunately none of these resources are unlimited and they must be managed carefully. One of these resources is threads which are pooled to provide better throughput and performance along with the fast response time and to avoid deadlocks. Threads are execution points that WebLogic Server delivers its power and execute work. Managing threads is very important because it may affect the overall performance of the entire system. In previous releases of WebLogic Server 9.0 we had multiple execute queues and user defined thread pools. There were different queues for different type of work which had fixed number of execute threads.  Tuning of this thread pools and finding the proper number of threads was time consuming which required many trials. WebLogic Server 9.0 and the following releases use a single thread pool and a single priority-based execute queue. All type of work is executed in this single thread pool. Its size (thread count) is automatically decreased or increased (self-tuned). The new “self-tuning” system simplifies getting the proper number of threads and utilizing them.Work manager allows your applications to run concurrently in multiple threads. Work manager is a mechanism that allows you to manage and utilize threads and create rules/guidelines to follow when assigning requests to threads. We can set a scheduling guideline or priority a request with a work manager and then associate this work manager with one or more applications. At run-time, WebLogic Server uses these guidelines to assign pending work/requests to execution threads. The position of a request in the execute queue is determined by its priority. There is a default work manager that is provided. The default work manager should be sufficient for most applications. However there can be cases you want to change this default configuration. Your application(s) may be providing services that need mixture of fast response time and long running processes like batch updates. However wrong configuration of work managers can lead a performance penalty while expecting improvement.We can define/configure work managers at;•    Domain Level: config.xml•    Application Level: weblogic-application.xml •    Component Level: weblogic-ejb-jar.xml or weblogic.xml(For a specific web application use weblogic.xml)We can use the following predefined rules/constraints to manage the work;•    Fair Share Request Class: Specifies the average thread-use time required to process requests. The default is 50.•    Response Time Request Class: Specifies a response time goal in milliseconds.•    Context Request Class: Assigns request classes to requests based on context information.•    Min Threads Constraint: Limits the number of concurrent threads executing requests.•    Max Threads Constraint: Guarantees the number of threads the server will allocate to requests.•    Capacity Constraint: Causes the server to reject requests only when it has reached its capacity. Let’s create a work manager for our application for a long running work.Go to WebLogic console and select Environment | Work Managers from the domain structure tree. Click New button and select Work manager and click next. Enter the name for the work manager and click next. Then select the managed server instances(s) or clusters from available targets (the one that your long running application is deployed) and finish. Click on MyWorkManager, and open the Configuration tab and check Ignore Stuck Threads and save. This will prevent WebLogic to tread long running processes (that is taking more than a specified time) as stuck and enable to finish the process.

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  • 101 Ways to Participate...and make the future Java

    - by heathervc
     In case you missed it earlier today, and as promised in BOF6283, here are the 101 Ways to Improve (and Make the Future) Java...thanks to Bruno Souza of SouJava and Martijn Verburg of the London Java Community for their contributions! Join or create a JUG Come to the meetings Help promoting your JUG: twitter, facebook, etc Find someone that can give a talk Get your company to sponsor (a meeting, an event) Organize an activity (meetings, hackathons, dojos, etc) Answer questions on a mailing list (or simply join!) Volunteer for a small, one time tasks (creating a web page, helping with an activity) Come early to an event, and help to carry the piano Moderate a list or add things to the wiki Participate in the organization meetings or mailing lists Take pictures of an event or meeting and publish them online Write a blog about an event or meeting, to help promote the group Help record and post a session online Present your JavaOne experience when you get back Repeat the best talk you saw at JavaOne at a JUG meeting Send this list of ideas to other Java developers in your area so they can help out too! Present a step-by-step tutorial Present GreenFoot and Alice to school students Present BlueJ and Alice to university students Teach those tools to teachers and professors Write a step-by-step tutorial on your blog or to a magazine Create a page that lists resources Give a talk about your favorite Java feature or technology Learn a new Java API and present to your co-workers Then, present in a JUG meeting, and then, present it in an event in your area, and submit it to JavaOne! Create a study group to get certified or to learn some new Java technology Teach a non-Java developer how to download the basic tools and where to find more information Download and use an open source project Improve the documentation Write an article or a blog post about the project Write an FAQ Join and participate on the mailing list Describe a bug in detail and submit a bug report Fix a bug and submit it to the project Give a talk about it at a JUG meeting Teach your co-workers how to use the project Sign up to Adopt a JSR Test regular builds of the Reference Implementation (RI) Report bugs in the RI Submit Feature Requests to the spec Triage issues on the issue tracker Run a hack day to discuss the API Moderate mailing lists and forums Create an FAQ or Wiki Evangelize a specification on Twitter, G+, Hacker News, etc Give a lightning talk Help build the RI Help build the Technical Compatibility Kit (TCK) Create a Podcast Learn Latin - e.g. legal language, translate to English Sign up to Adopt OpenJDK Run a Bugathon Fix javac compiler warnings Build virtual images Add tests to Java Submit Javadoc patches Give a webbing Teach someone to build OpenJDK Hold a brown bag session at work Fix the oldest known bug Overhaul Javadoc to use HTML Load the OpenJDK into different IDEs Run a build farm node Test your code on a nightly build Learn how to read Java byte code Visit JCP.org Follow jcp_org on Twitter Friend JCP on Facebook Read JCP Blog Register for JCP.org site Create a JSR Watch List Review JSRs in progress Comment on JSRs in progress, write and track bug reports, use cases, etc Review JSRs in Maintenance Comment on JSRs in Maintenance Implement Final JSRs Review the Transparency of JSRs in progress and provide feedback to the PMO and Spec Lead/community Become a JCP Member or associate with a current JCP member Nominate to serve on an Expert Group (EG) Serve on an EG Submit a JSR proposal and become Spec Lead Take a Spec Lead role in an Inactive or Dormant JSR Nominate for an Executive Committee (EC) seat Vote in the EC elections Vote in EC Special Elections Review EC Meeting Summaries Attend Spec Lead calls Write blogs, articles on your experiences Join the EC project on java.net Join JCP.Next on java.net/JSR 358 Participate on the JCP forums and join JSR projects on java.net Suggest agenda items for open EC meetings Attend public EC teleconference (2x per year) Attend open EC meetings at JavaOne Nominate for JCP Annual Awards Attend annual JavaOne and JCP Annual Awards Ceremony Attend JCP related BOF sessions and give your feedback to Program Office Invite JCP program office members to your JUG  or meetup Invite JSR Spec Leads to your JUG or meetup And always - hold a party!

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  • Mastering snow and Java development at jDays in Gothenburg

    - by JavaCecilia
    Last weekend, I took the train from Stockholm to Gothenburg to attend and present at the new Java developer conference jDays. It was professionally arranged in the Swedish exhibition hall close to the amusement park Liseberg and we got a great deal out of the top-level presenters and hallway discussions. Understanding and Improving Your Java Process Our main purpose was to spread information on JVM and our monitoring tools for Java processes, so I held a crash course in the most important terms and concepts if you want to affect the performance of your Java process. From the beginning - the JVM specification to interpretation of heap usage graphs. For correct analysis, you also need to understand something about process memory - you need space for the Java heap (-Xms for initial size and -Xmx for max heap size), but the process memory also contain the thread stacks (to a size of -Xss), JVM internal data structures used for keeping track of Java objects on the heap, method compilation/optimization, native libraries, etc. If you get long pause times, make sure to monitor your application, see the allocation rate and frequency of pause times.My colleague Klara Ward then held a presentation on the Java Mission Control product, the profiling and diagnostics tools suite for HotSpot, coming soon. The room was packed and very appreciated, Klara demonstrated four different scenarios, e.g. how to diagnose and fix latencies due to lock contention for logging.My German colleague, OpenJDK ambassador Dalibor Topic travelled to Sweden to do the second keynote on "Make the Future Java". He let us in on the coming features and roadmaps of Java, now delivering major versions on a two-year schedule (Java 7 2011, Java 8 2013, etc). Also letting us in on where to download early versions of 8, to report problems early on. Software Development in teams Being a scout leader, I'm drilled in different team building and workshop techniques, creating strong groups - of course, I had to attend Henrik Berglund's session on building successful teams. He spoke about the importance of clear goals, autonomy and agreed processes. Thomas Sundberg ended the conference by doing live remote pair programming with Alex in Rumania and a concrete tips for people wanting to try it out (for local collaboration, remember to wash and change clothes). Memory Master Keynote The conference keynote was delivered by the Swedish memory master Mattias Ribbing, showing off by remembering the order of a deck of cards he'd seen once. He made it interactive by forcing the audience to learn a memory mastering technique of remembering ten ordered things by heart, asking us to shout out the order backwards and we made it! I desperately need this - bought the book, will get back on the subject. Continuous Delivery The most impressive presenter was Axel Fontaine on Continuous Delivery. Very well prepared slides with key images of his message and moved about the stage like a rock star. The topic is of course highly interesting, how to create an infrastructure enabling immediate feedback to developers and ability to release your product several times per day. Tomek Kaczanowski delivered a funny and useful presentation on good and bad tests, providing comic relief with poorly written tests and the useful rules of thumb how to rewrite them. To conclude, we had a great time and hope to see you at jDays next year :)

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  • Getting Audio from a Zone

    - by bleonard
    Now that I have Firefox and Java Web Start running from a zone, the last piece of the puzzle was audio (essential because most Flash content is accompanied by sound).  In the global zone there's a nice little utility called audiotest for testing your sound: bleonard@solaris:~$ audiotest Sound subsystem and version: SunOS Audio 4.0 (0x00040003) Platform: SunOS 5.11 snv_151a i86pc *** Scanning sound adapter #1 *** /dev/sound/audio810:0dsp (audio engine 0): audio810#0 - Performing audio playback test... <left> ................OK <right> ...............OK <stereo> ..............OK <measured sample rate 47727.00 Hz (-0.57%)> *** All tests completed OK *** Of course, before you can try audiotest in a zone, it must be installed: root@myzone:~# pkg install audio-utilities Packages to install: 1 Create boot environment: No DOWNLOAD PKGS FILES XFER (MB) Completed 1/1 6/6 0.4/0.4 PHASE ACTIONS Install Phase 20/20 PHASE ITEMS Package State Update Phase 1/1 Image State Update Phase 2/2 However, we'll need to do more than just install audiotest: root@myzone:~# audiotest /dev/mixer: No such file or directory The device file is missing from /dev. The audio devices also need to be added to the zone. For this we modify the zone configuration as follows: bleonard@solaris:~$ sudo zonecfg -z myzone Password: zonecfg:myzone> add device zonecfg:myzone:device> set match=/dev/audio* zonecfg:myzone:device> end zonecfg:myzone> add device zonecfg:myzone:device> set match=/dev/sound/* zonecfg:myzone:device> end zonecfg:myzone> add device zonecfg:myzone:device> set match=/dev/mixer* zonecfg:myzone:device> end zonecfg:myzone> add device zonecfg:myzone:device> set match=/dev/sndstat zonecfg:myzone:device> end zonecfg:myzone> verify zonecfg:myzone> exit Then reboot the zone: bleonard@solaris:~$ sudo zoneadm -z myzone reboot After which, audiotest should work: root@myzone:~# audiotest Sound subsystem and version: SunOS Audio 4.0 (0x00040003) Platform: SunOS 5.11 snv_151a i86pc *** Scanning sound adapter #1 *** /dev/sound/audio810:0dsp (audio engine 0): audio810#0 - Performing audio playback test... <left> ................OK <right> ...............OK <stereo> ..............OK <measured sample rate 48208.00 Hz (0.43%)> *** All tests completed OK *** You can also examine /dev/sndstat for additional information: root@myzone:~# cat /dev/sndstat SunOS Audio Framework Audio Devices: 0: audio810#0 Intel AC'97, ICH (DUPLEX) Mixers: 0: audio810#0 Intel AC'97, ICH AC'97 codec: SigmaTel STAC9700 However, when testing the sound from Firefox (from a user account other than root), such as this recent Flash presentation on Solaris availability, you may still be disappointed. This is simply a permissions problem, as the devices only have read and write permissions for root: root@myzone:~# ls -l /dev/audio* crw------- 1 root root 99, 3 Jul 1 10:21 /dev/audio crw------- 1 root root 99, 4 Jul 1 10:21 /dev/audioctl To address this: root@myzone:~# chmod 777 /dev/audio* root@myzone:~# chmod 777 /dev/sound/* And you should be all set.

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  • Dynamically Changing the Display Names of Menus and Popups

    - by Geertjan
    Very interesting thing and handy to know when needed is the fact that "menuText" and "popupText" (from org.openide.awt.ActionRegistration) can be changed dynamically, via "putValue" as shown below for "popupText". The Action class, in this case, needs to be eager, hence you won't receive the object of interest via the constructor, but you can easily use the global Lookup for that purpose instead, as also shown below. import java.awt.event.ActionEvent; import java.text.DateFormat; import java.text.SimpleDateFormat; import javax.swing.AbstractAction; import org.netbeans.api.project.Project; import org.netbeans.api.project.ProjectInformation; import org.netbeans.api.project.ProjectUtils; import org.openide.awt.ActionID; import org.openide.awt.ActionReference; import org.openide.awt.ActionRegistration; import org.openide.util.Utilities; @ActionID( category = "Project", id = "org.ptt.DemoProjectAction") @ActionRegistration( lazy = false, displayName = "NOT-USED") @ActionReference(path = "Projects/Actions", position = 0) public final class DemoProjectAction extends AbstractAction{ private final ProjectInformation context; public DemoProjectAction() { putValue("popupText", "Select Me To See Current Time!"); context = ProjectUtils.getInformation( Utilities.actionsGlobalContext().lookup(Project.class)); } @Override public void actionPerformed(ActionEvent e) { refresh(); } protected void refresh() { DateFormat formatter = new SimpleDateFormat("HH:mm:ss"); String formatted = formatter.format(System.currentTimeMillis()); putValue("popupText", "Time: " + formatted + " (" + context.getDisplayName() +")"); } } Now, let's do something semi useful and display, in the popup, which is available when you right-click a project, the time since the last change was made anywhere in the project, i.e., we can listen recursively to any changes done within a project and then update the popup with the newly acquired information, dynamically: import java.awt.event.ActionEvent; import java.text.DateFormat; import java.text.SimpleDateFormat; import javax.swing.AbstractAction; import org.netbeans.api.project.Project; import org.netbeans.api.project.ProjectUtils; import org.openide.awt.ActionID; import org.openide.awt.ActionReference; import org.openide.awt.ActionRegistration; import org.openide.filesystems.FileAttributeEvent; import org.openide.filesystems.FileChangeListener; import org.openide.filesystems.FileEvent; import org.openide.filesystems.FileRenameEvent; import org.openide.util.Utilities; @ActionID( category = "Project", id = "org.ptt.TrackProjectTimerAction") @ActionRegistration( lazy = false, displayName = "NOT-USED") @ActionReference( path = "Projects/Actions", position = 0) public final class TrackProjectTimerAction extends AbstractAction implements FileChangeListener { private final Project context; private Long startTime; private Long changedTime; private DateFormat formatter; public TrackProjectTimerAction() { putValue("popupText", "Enable project time tracker"); this.formatter = new SimpleDateFormat("HH:mm:ss"); context = Utilities.actionsGlobalContext().lookup(Project.class); context.getProjectDirectory().addRecursiveListener(this); } @Override public void actionPerformed(ActionEvent e) { startTimer(); } protected void startTimer() { startTime = System.currentTimeMillis(); String formattedStartTime = formatter.format(startTime); putValue("popupText", "Timer started: " + formattedStartTime + " (" + ProjectUtils.getInformation(context).getDisplayName() + ")"); } @Override public void fileChanged(FileEvent fe) { changedTime = System.currentTimeMillis(); formatter = new SimpleDateFormat("mm:ss"); String formattedLapse = formatter.format(changedTime - startTime); putValue("popupText", "Time since last change: " + formattedLapse + " (" + ProjectUtils.getInformation(context).getDisplayName() + ")"); startTime = changedTime; } @Override public void fileFolderCreated(FileEvent fe) {} @Override public void fileDataCreated(FileEvent fe) {} @Override public void fileDeleted(FileEvent fe) {} @Override public void fileRenamed(FileRenameEvent fre) {} @Override public void fileAttributeChanged(FileAttributeEvent fae) {} }

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  • JEP 124: Enhance the Certificate Revocation-Checking API

    - by smullan
    Revocation checking is the mechanism to determine the revocation status of a certificate. If it is revoked, it is considered invalid and should not be used. Currently as of JDK 7, the PKIX implementation of java.security.cert.CertPathValidator  includes a revocation checking implementation that supports both OCSP and CRLs, the two main methods of checking revocation. However, there are very few options that allow you to configure the behavior. You can always implement your own revocation checker, but that's a lot of work. JEP 124 (Enhance the Certificate Revocation-Checking API) is one of the 11 new security features in JDK 8. This feature enhances the java.security.cert API to support various revocation settings such as best-effort checking, end-entity certificate checking, and mechanism-specific options and parameters. Let's describe each of these in more detail and show some examples. The features are provided through a new class named PKIXRevocationChecker. A PKIXRevocationChecker instance is returned by a PKIX CertPathValidator as follows: CertPathValidator cpv = CertPathValidator.getInstance("PKIX"); PKIXRevocationChecker prc = (PKIXRevocationChecker)cpv.getRevocationChecker(); You can now set various revocation options by calling different methods of the returned PKIXRevocationChecker object. For example, the best-effort option (called soft-fail) allows the revocation check to succeed if the status cannot be obtained due to a network connection failure or an overloaded server. It is enabled as follows: prc.setOptions(Enum.setOf(Option.SOFT_FAIL)); When the SOFT_FAIL option is specified, you can still obtain any exceptions that may have been thrown due to network issues. This can be useful if you want to log this information or treat it as a warning. You can obtain these exceptions by calling the getSoftFailExceptions method: List<CertPathValidatorException> exceptions = prc.getSoftFailExceptions(); Another new option called ONLY_END_ENTITY allows you to only check the revocation status of the end-entity certificate. This can improve performance, but you should be careful using this option, as the revocation status of CA certificates will not be checked. To set more than one option, simply specify them together, for example: prc.setOptions(Enum.setOf(Option.SOFT_FAIL, Option.ONLY_END_ENTITY)); By default, PKIXRevocationChecker will try to check the revocation status of a certificate using OCSP first, and then CRLs as a fallback. However, you can switch the order using the PREFER_CRLS option, or disable the fallback altogether using the NO_FALLBACK option. For example, here is how you would only use CRLs to check the revocation status: prc.setOptions(Enum.setOf(Option.PREFER_CRLS, Option.NO_FALLBACK)); There are also a number of other useful methods which allow you to specify various options such as the OCSP responder URI, the trusted OCSP responder certificate, and OCSP request extensions. However, one of the most useful features is the ability to specify a cached OCSP response with the setOCSPResponse method. This can be quite useful if the OCSPResponse has already been obtained, for example in a protocol that uses OCSP stapling. After you have set all of your preferred options, you must add the PKIXRevocationChecker to your PKIXParameters object as one of your custom CertPathCheckers before you validate the certificate chain, as follows: PKIXParameters params = new PKIXParameters(keystore); params.addCertPathChecker(prc); CertPathValidatorResult result = cpv.validate(path, params); Early access binaries of JDK 8 can be downloaded from http://jdk8.java.net/download.html

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  • JTF Tranlsation Festival 2011

    - by user13133135
    ?????????????????????? (MT) ??????????????????????? JTF ????????????????????????????????????????????????? ???5??!???21?JTF???????? ? ??:2011?11?29?(?)9:30~20:30(??9:00) ? ??:??????????(????)?(??) ? ??:(?)?????? ??:JTF?????????? ? http://www.jtf.jp/jp/festival/festival_top.html ????????????????????????????????MT ????????????????????????????????????????????????? 90 ???!??(!?)?????????????????????????????????????????????????????????????????????????????? ????????????????? http://www.jtf.jp/jp/festival/festival_program.html#koen_04 ?????????????????????????????? English:  It's been a while since the last post... I have been working on machine translation (MT) and post editing (PE) for Japanese.  Last year was my first step in MT+PE area, and I would take this year as an advanced step.  I plan to talk over Post editing 2011 (Advanced Step) on November 27 at JTF Translation Festival.  ?5 days before application due? 21st JTF Translation Festival ? Date:Nov 29, 2011 Tuesday 9:30~20:30(Gate open: 9:00) ? Place:Arcadia Ichigaya Tokyo ? http://www.jtf.jp/jp/festival/festival_top.html In this session, I would like to expand the thought on "how to best utilize MT and PE" either from the view of Client and Translator.  I will show some examples of post editing as a guideline to know what is the best way and most effective way to do post-edit for Japanese.  Also, I will discuss what is the best practice for MT users (Client). The session lasts 90 minutes... sound a little long for me, but I want to spend more time for discussion than last year.  It would be great to exchange thought or experiences about MT and PE.  What is your concerns or problems in the daily work with MT ?  If you have some, please bring them to my session at JTF Translation Festival.  Here is my session details (Japanese): http://www.jtf.jp/jp/festival/festival_program.html#koen_04 Here is the outline of my session: What is the advantage of MT ? Does it solve all the problems about cost, resource, and quality ?  Well, it is not a magic.  So, you cannot expect all at once.  When you have a problem, there are 3 options... 1. Be patient and wait until everything is ready, 2. Run a workaround using anything available now, 3. Find out something completely new and spend time and money. This time, I will focus Option 2 - do something with what we already have.  That is, I will discuss how we can best utilize MT in our daily business.  My view is two ways: From Client point of view, and From Translator point of view Looking forward to meeting many people and exchanging thoughts and information!

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  • Project Time Tracker

    - by Geertjan
    Based on yesterday's blog entry, let's do something semi useful and display, in the project popup, which is available when you right-click a project in the Projects window, the time since the last change was made anywhere in the project, i.e., we can listen recursively to any changes done within a project and then update the popup with the newly acquired information, dynamically: import java.awt.event.ActionEvent; import java.text.DateFormat; import java.text.SimpleDateFormat; import java.util.ArrayList; import java.util.Collection; import java.util.List; import javax.swing.AbstractAction; import org.netbeans.api.project.Project; import org.netbeans.api.project.ProjectUtils; import org.openide.awt.ActionID; import org.openide.awt.ActionReference; import org.openide.awt.ActionRegistration; import org.openide.awt.StatusDisplayer; import org.openide.filesystems.FileAttributeEvent; import org.openide.filesystems.FileChangeListener; import org.openide.filesystems.FileEvent; import org.openide.filesystems.FileRenameEvent; import org.openide.util.Lookup; import org.openide.util.LookupEvent; import org.openide.util.LookupListener; import org.openide.util.Utilities; import org.openide.util.WeakListeners; @ActionID( category = "Demo", id = "org.ptt.TrackProjectSelectionAction") @ActionRegistration( lazy = false, displayName = "NOT-USED") @ActionReference( path = "Projects/Actions", position = 0) public final class TrackProjectSelectionAction extends AbstractAction implements LookupListener, FileChangeListener { private Lookup.Result<Project> projects; private Project context; private Long startTime; private Long changedTime; private DateFormat formatter; private List<Project> timedProjects; public TrackProjectSelectionAction() { putValue("popupText", "Timer"); formatter = new SimpleDateFormat("HH:mm:ss"); timedProjects = new ArrayList<Project>(); projects = Utilities.actionsGlobalContext().lookupResult(Project.class); projects.addLookupListener( WeakListeners.create(LookupListener.class, this, projects)); resultChanged(new LookupEvent(projects)); } @Override public void resultChanged(LookupEvent le) { Collection<? extends Project> allProjects = projects.allInstances(); if (allProjects.size() == 1) { Project currentProject = allProjects.iterator().next(); if (!timedProjects.contains(currentProject)) { String currentProjectName = ProjectUtils.getInformation(currentProject).getDisplayName(); putValue("popupText", "Start Timer for Project: " + currentProjectName); StatusDisplayer.getDefault().setStatusText( "Current Project: " + currentProjectName); timedProjects.add(currentProject); context = currentProject; } } } @Override public void actionPerformed(ActionEvent e) { refresh(); } protected void refresh() { startTime = System.currentTimeMillis(); String formattedStartTime = formatter.format(startTime); putValue("popupText", "Timer started: " + formattedStartTime + " (" + ProjectUtils.getInformation(context).getDisplayName() + ")"); } @Override public void fileChanged(FileEvent fe) { changedTime = System.currentTimeMillis(); formatter = new SimpleDateFormat("mm:ss"); String formattedLapse = formatter.format(changedTime - startTime); putValue("popupText", "Time since last change: " + formattedLapse + " (" + ProjectUtils.getInformation(context).getDisplayName() + ")"); startTime = changedTime; } @Override public void fileFolderCreated(FileEvent fe) {} @Override public void fileDataCreated(FileEvent fe) {} @Override public void fileDeleted(FileEvent fe) {} @Override public void fileRenamed(FileRenameEvent fre) {} @Override public void fileAttributeChanged(FileAttributeEvent fae) {} } Some more work needs to be done to complete the above, i.e., for each project you somehow need to maintain the start time and last change and redisplay that whenever the user right-clicks the project.

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  • Google Rules for Retail

    - by David Dorf
    In the book What Would Google Do?, Jeff Jarvis outlines ten "Google Rules" that define how Google acts.  These rules help define how Web 2.0 businesses operate today and into the future.  While there's a chapter in the book on applying these rules to the retail industry, it wasn't very in-depth.  So I've decided to more directly apply the rules to retail, along with some notable examples of success.  The table below shows Jeff's Google Rule, some Industry Examples, and New Retailer Rules that I created. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid black 1.0pt; mso-border-themecolor:text1; mso-border-alt:solid black .5pt; mso-border-themecolor:text1; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid black; mso-border-insideh-themecolor:text1; mso-border-insidev:.5pt solid black; mso-border-insidev-themecolor:text1; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Google Rule Industry Examples New Retailer Rule New Relationship Your worst customer is your friend; you best customer is your partner Newegg.com lets manufacturers respond to customer comments that are critical of the product, and their EggXpert site lets customers help other customers. Listen to what your customers are saying about you.  Convert the critics to fans and the fans to influencers. New Architecture Join a network; be a platform Tesco and BestBuy released APIs for their product catalogs so third-parties could create new applications. Become a destination for information. New Publicness Life is public, so is business Zappos and WholeFoods founders are prolific tweeters/bloggers, sharing their opinions and connecting to customers.  It's not always pretty, but it's genuine. Be transparent.  Share both your successes and failures with your customers. New Society Elegant organization Wet Seal helps their customers assemble outfits and show them off to each other.  Barnes & Noble has a community site that includes a bookclub. Communities of your customers already exist, so help them organize better. New Economy Mass market is dead; long live the mass of niches lululemon found a niche for yoga inspired athletic wear.  Threadless uses crowd-sourcing to design short-runs of T-shirts. Serve small markets with niche products. New Business Reality Decide what business you're in When Lowes realized catering to women brought the men along, their sales increased. Customers want experiences to go with the products they buy. New Attitude Trust the people and listen In 2008 Starbucks launched MyStartbucksIdea to solicit ideas from their customers. Use social networks as additional data points for making better merchandising decisions. New Ethic Be honest and transparent; don't be evil Target is giving away reusable shopping bags for Earth Day.  Kohl's has outfitted 67 stores with solar arrays. Being green earns customers' respect and lowers costs too. New Speed Life is live H&M and Zara keep up with fashion trends. Be prepared to pounce on you customers' fickle interests. New Imperatives Encourage, enable and protect innovation 1-800-Flowers was the first do sales in Facebook and an early adopter of mobile commerce.  The Sears Personal Shopper mobile app finds products based on a photo. Give your staff permission to fail so innovation won't be stifled. Jeff will be a keynote speaker at Crosstalk, our upcoming annual user conference, so I'm looking forward to hearing more of his perspective on retail and the new economy.

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