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  • Performance mitigations serving content from a UNC share via IIS 6

    - by codepoke
    I have a quad processor vmware instance running Windows 2003 and 1gb ethernet. I'm comparing serving the exact same heavy .NET 2.0 content from the local hard drive versus serving it from a UNC drive. If I use WCAT to load it down, I see about a 40% reduction in transactions/sec while serving from the UNC. Processor time barely moves from 45% and the NIC sits around 40% either way. I don't see any significant memory loading either way. Context Switches/Transaction, though, more than doubles when serving from the UNC. Pathlengths more than double as well, but I believe that's just an expression of the effect of context switching. All told, it looks like the bottleneck is processor switching while waiting on content from the UNC share. Is my experience about the norm? Is there some mitigation I might try? I twiddled HKLM\System\CurrentControlSet\Services\LanmanWorkstation\Parameters\MaxCmds a little bit per http://technet.microsoft.com/en-us/library/dd296694(WS.10).aspx, but to no obvious effect. I kind of doubt my problem is lack of connections, but rather just the act of switching from thread to thread while waiting on data.

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  • atl90.dll version 9.0.30729.4148 is missing in WinSxS folder

    - by mkva
    I have the following problem: when starting Visual Studio 2008, it says "Cannot find one or more components. Please reinstall the application." and stops. With the help of Sysinternals ProcessMonitor, I found out that Visual Studio could not load the atl90.dll 9.0.30729.4148 from the WinSxS folder. I tried to manually copy the older atl90.dll 9.0.30729.1 with the result that Visual Studio works again. Now I call this a dirty workaround, and not a solution. Plus I still don't know the reason why the atl90.dll disappeared in the first place. So my questions: - Does anyone know of a reason why this might have happened? - Does anyone know a real solution to the problem, e.g. a Microsoft download that includes the atl90.dll in the correct version 9.0.30729.4148 that installs into WinSxS? Some details: - WinXp SP3 - missing DLL: C:\WINNT\WinSxS\x86_Microsoft.VC90.ATL_1fc8b3b9a1e18e3b_9.0.30729.4148_x-ww_353599c2\atl90.dll - workaround DLL: C:\WINNT\WinSxS\x86_Microsoft.VC90.ATL_1fc8b3b9a1e18e3b_9.0.30729.1_x-ww_d01483b2\atl90.dll - manifests in WinSxS seem to be alright, but unfortunately all point to the missing version 9.0.30729.4148 Thanks, Markus

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  • ERROR with rpm_check_debug vs depsolve

    - by Frank Thornton
    Transaction Summary ========================================================================================================================================================== Install 9 Package(s) Upgrade 227 Package(s) Remove 1 Package(s) Total size: 252 M Downloading Packages: Running rpm_check_debug ERROR with rpm_check_debug vs depsolve: libasound.so.2()(64bit) is needed by libgcj-4.4.7-4.el6.x86_64 libasound.so.2(ALSA_0.9)(64bit) is needed by libgcj-4.4.7-4.el6.x86_64 ** Found 15 pre-existing rpmdb problem(s), 'yum check' output follows: alsa-lib-devel-1.0.22-3.el6.x86_64 has missing requires of alsa-lib = ('0', '1.0.22', '3.el6') alsa-lib-devel-1.0.22-3.el6.x86_64 has missing requires of libasound.so.2()(64bit) alsa-utils-1.0.22-5.el6.x86_64 has missing requires of libasound.so.2()(64bit) alsa-utils-1.0.22-5.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9)(64bit) alsa-utils-1.0.22-5.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9.0rc4)(64bit) alsa-utils-1.0.22-5.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9.0rc8)(64bit) frontpage-2002-SR1.2.i386 has missing requires of libexpat.so.0 gstreamer-plugins-base-0.10.29-2.el6.x86_64 has missing requires of libasound.so.2()(64bit) gstreamer-plugins-base-0.10.29-2.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9)(64bit) gstreamer-plugins-base-0.10.29-2.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9.0rc4)(64bit) libgcj-4.4.7-3.el6.x86_64 has missing requires of libasound.so.2()(64bit) libgcj-4.4.7-3.el6.x86_64 has missing requires of libasound.so.2(ALSA_0.9)(64bit) 1:qt-x11-4.6.2-26.el6_4.x86_64 has missing requires of libasound.so.2()(64bit) 1:qt-x11-4.6.2-26.el6_4.x86_64 has missing requires of libasound.so.2(ALSA_0.9)(64bit) 1:qt-x11-4.6.2-26.el6_4.x86_64 has missing requires of libasound.so.2(ALSA_0.9.0rc4)(64bit) Your transaction was saved, rerun it with: yum load-transaction /tmp/yum_save_tx-2013-12-23-22-364infzT.yumtx root@www1 [~]# I did some research and this is due to a 32bit binary trying to install itself or broken repo? root@www1 [~]# yum repolist Loaded plugins: fastestmirror, security Loading mirror speeds from cached hostfile * base: centos.mirror.lstn.net * extras: mirror.ash.fastserv.com * updates: ftp.usf.edu repo id repo name status base CentOS-6 - Base 6,284+83 dag Dag RPM Repository for Red Hat Enterprise Linux 4,559+91 extras CentOS-6 - Extras 14 updates CentOS-6 - Updates 247+39 repolist: 11,104 Now I disabled epel and rpmforge repops and still ended up with the same issues. Ideas?

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  • Has anyone used the sharedband connection bonding product?

    - by John Rennie
    See http://www.sharedband.com/ for details on the product. Obviously Sharedband aren't too keen on giving away their technical secrets, but I would guess that it bonds the connections at the IP layer i.e. their routers send the IP packets to the SharedBand routers over all available lines and the ShareBand routers handle all the virtual circuitry and provide the NATing to whatever IP address(es) they've assigned you. It looks a clever idea, and a good way to provide some resilience over ADSL links. You can even use ADSL links from different ISPs and SharedBand will still bond them for you. But, I find myself wondering how well it really works, and whether it's worth it. The Draytek routers can already load balance (though not bond) up to four ADSL lines, so the SharedBand product really only offers an advantage if you're hosting servers i.e. you can have one IP address to accept incoming connections through all your (working) ADSL lines. But should you really try and host servers using ADSL lines, especially since ADSL upload performance isn't stellar? Wouldn't it be better to use a hosted server, or maybe pay up for a leased line with a SLA? So I'm asking if anyone is using SharedBand, and if so what do you think of it? JR

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  • mcelog doesn't fails to start PUIAS 6.4 amd hardware

    - by Predrag Punosevac
    Folks, I am a total Linux n00b. I am trying to deploy mcelog on one of my computing nodes running PUIAS 6.4 (i86_64) [root@lov3 edac]# uname -a Linux lov3.mylab.org 2.6.32-358.18.1.el6.x86_64 #1 SMP Tue Aug 27 22:40:32 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux a free clone of Red Hat 6.4 on AMD hardware [root@lov3 mcelog]# lscpu Architecture: x86_64 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian CPU(s): 64 On-line CPU(s) list: 0-63 Thread(s) per core: 2 Core(s) per socket: 8 Socket(s): 4 NUMA node(s): 8 Vendor ID: AuthenticAMD CPU family: 21 Model: 2 Stepping: 0 CPU MHz: 1400.000 BogoMIPS: 4999.30 Virtualization: AMD-V L1d cache: 16K L1i cache: 64K L2 cache: 2048K L3 cache: 6144K NUMA node0 CPU(s): 0-7 NUMA node1 CPU(s): 8-15 NUMA node2 CPU(s): 16-23 NUMA node3 CPU(s): 24-31 NUMA node4 CPU(s): 32-39 NUMA node5 CPU(s): 40-47 NUMA node6 CPU(s): 48-55 NUMA node7 CPU(s): 56-63 My mcelog.conf file is more or less default apart of the fact that I would like to run mcelog as a daemon and to log errors. When I start mcelog [root@lov3 mcelog]# mcelog --config-file mcelog.conf AMD Processor family 21: Please load edac_mce_amd module. However the module is present [root@lov3 mcelog]# locate edac_mce_amd.ko /lib/modules/2.6.32-358.18.1.el6.x86_64/kernel/drivers/edac/edac_mce_amd.ko /lib/modules/2.6.32-358.el6.x86_64/kernel/drivers/edac/edac_mce_amd.ko and loaded [root@lov3 edac]# lsmod | grep mce edac_mce_amd 14705 1 amd64_edac_mod Is there anything that I can do to get mcelog working? The only reference I found is this thread http://lists.centos.org/pipermail/centos/2012-November/130226.html

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  • How do I fix libdispatch problem crashing Mac OS X apps?

    - by david-ocallaghan
    In the last day I have started having a lot of brokenness on my Mac (MacBook Air running Mac OS X 10.6.2 with all software updates). Most noticably, iTunes no longer syncs with my iPhone. It fails with a crash dialog reporting "AppleMobileDeviceHelper quit unexpectedly" and an error dialog "iTunes was unable to load dataclass information from SyncServices. Reconnect or try again later." I've attempted the fix at support.apple.com/kb/HT1747 but it failed. I've also been having problems (at first seemingly unrelated) with the horrible Cisco VPN client, which started giving me this error: Error 51: Unable to communicate with the VPN subsystem I followed the steps at www.anders.com/cms/192/CiscoVPN/Error.51:.Unable.to.communicate.with.the.VPN.subsystem which don't seem to work for me, although I can connect if I use the command line with sudo : sudo vpnclient connect MyProfile I had a look in the Console app at the diagnostic messages and I noticed a pattern, that a number of apps were reporting "BUG IN CLIENT OF LIBDISPATCH". The affected programs are: AppleMobileBackup AppleMobileDeviceHelper Safari Webpage Preview Fetcher cvpnd (the Cisco VPN daemon) Of these, only the last is non-Apple software! The common text in the diagnostic messages is: Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Crashed Thread: 1 Dispatch queue: com.apple.libdispatch-manager Application Specific Information: BUG IN CLIENT OF LIBDISPATCH: Do not close random Unix descriptors I'm beginning to wonder if there's a permissions problem, or corruption of an important library, ... I should note that I've rebooted several times and verified the disk permissions and the disk. Any help would be great!

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  • (solved) `ssh foo "<command/>"` not loading remote aliases?

    - by TomRoche
    summary: Why does this fail $ ssh foo 'R --version | head -n 1' bash: R: command not found but this succeeds $ ssh foo 'grep -nHe 'bashrc' ~/.bash_profile' /home/me/.bash_profile:3:# source the users .bashrc if it exists /home/me/.bash_profile:4:if [ -f "${HOME}/.bashrc" ] ; then /home/me/.bash_profile:5: source "${HOME}/.bashrc" $ ssh foo 'grep -nHe "\WR\W" ~/.bashrc' /home/me/.bashrc:118:alias R='/share/linux86_64/bin/R' $ ssh foo '/share/linux86_64/bin/R --version | head -n 1' R version 2.14.1 (2011-12-22) ? details: I am a (rootless) user on 2 clusters. One uses environment modules, so any given server on that cluster can provide (via module add) pretty much the same resources. The other cluster, on which I must also unfortunately work, has servers managed individually, so I get in the habit of doing, e.g., EXEC_NAME='whatever' for S in 'foo' 'bar' 'baz' ; do ssh ${SERVER} "${EXEC_NAME} --version" done This works fine for packages installed normally/consistently, but often (for reasons unknown to me) packages are not: e.g. (compare alias below to alias above), $ ssh bar 'R --version | head -n 1' bash: R: command not found $ ssh bar 'grep -nHe 'bashrc' ~/.bash_profile' /home/me/.bash_profile:3:# source the users .bashrc if it exists /home/me/.bash_profile:4:if [ -f "${HOME}/.bashrc" ] ; then /home/me/.bash_profile:5: source "${HOME}/.bashrc" $ ssh bar 'grep -nHe "\WR\W" ~/.bashrc' /home/me/.bashrc:118:alias R='/share/linux/bin/R' $ ssh bar '/share/linux86_64/bin/R --version | head -n 1' R version 2.14.1 (2011-12-22) Using aliases copes well with these install differences when I interactively shell into the server, but fails when I try to script ssh commands (as above); i.e., # interactively $ ssh foo ... foo> R --version calls my alias for R on remote host=foo, but # scripting $ ssh foo 'R --version' doesn't. What do I need to do to make ssh foo "<command/>" load my aliases on the remote host?

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  • Why can I not access the internet when Windows 7 finds no issue with the ethernet connection and the network can see my device?

    - by WannabeCoder
    So I just moved from a house to an apartment. In the house and the apartment I had Uverse set up - and in both I had my desktop connected via a ~40 foot long cat5 cable. However, upon moving to the apartment I found that my ethernet connection no longer provides internet. This would seem like a mundane problem if not for: The router can see the computer on the network Windows 7 (the desktop's OS) detects no problems with the ethernet connection. Connections over the internet (i.e. browser windows, Pandora, etc.) do not immediately fail. Instead they load for 2 minutes and then finally give up. Devices connected over the Wifi (PS4, Laptop) access the internet just fine While removing the cat5 cable from my house, I accidentally damaged the locking tab but managed to bend it back into the appropriate position. I would suspect that a bad cat5 cable might be to blame if not for the above issues (thought I've heard bad cat5 cables cause the most nonsensical problems) and the fact that I tested the cat5 cable by having it share internet between my laptop (working internet) to my desktop and it functioned just fine and provided the desktop with internet. My ipconfig /all successfully finds a default gateway, DHCP server, and DNS server. What could possibly be causing the problem?

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  • what port should I open for mysql master-master replication?

    - by Vanddel
    I have two servers running php5-fpm and a load balancer running nginx, the three servers share /var/www/drupal using nfs. nfs is working correctly. I replicated the two servers' database using mysql master master replication. everything was working fine till I added my iptables rules. In my iptables script, I first drop all chains then I accept the ones I want, other than that there are no other drop statements. I opened port 3306 for mysql replication like this : (the rule is on both servers ) iptables -A INPUT -p tcp -s $ip_Of_Other_Server --dport 3306 -j ACCEPT iptables -A OUTPUT -p tcp -d $ip_Of_Other_Server --sport 3306 -j ACCEPT The problem is, when I run both servers and I try to log in using my account on drupal it doesn't log in although I find a successful log in attempt in drupal logs. When I run only one server of them I can log in normally. when I allow everything in my iptables rules it works normally. I believe there's some port I need to open using iptables for the replication to work correctly but I can't find which one to open.

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  • Munin node not listing any plugins on new Fedora 14 installation

    - by Dave Forgac
    I have just installed munin-node from the base repo on Fedora 14 and then started it. I found that my munin server is not able to collect data from this node so I tried connecting via telnet to test. When connecting via telnet I see that no plugins are listed: [dave@host ~]# telnet localhost 4949 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. # munin node at host.example.com list quit Connection closed by foreign host. [dave@host ~]# I did not modify anything after the installation. The munin-node.conf is allowing connections from 127.0.0.1 and the default set of plugins in /etc/munin/plugins/ are symlinked to the plugins in /usr/share/munin/plugins/. Here is the working output of the telnet test of the 'list' command should look like (this is on a Fedora 13 host): [dave@www ~]$ telnet localhost 4949 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. # munin node at www.example.com list apache_accesses apache_processes apache_volume cpu df df_inode entropy forks fw_packets if_err_eth0 if_err_eth1 if_eth0 if_eth1 interrupts iostat iostat_ios irqstats load memory munin_stats mysql_ mysql_bytes mysql_innodb mysql_queries mysql_slowqueries mysql_threads netstat open_files open_inodes postfix_mailqueue postfix_mailvolume proc_pri processes swap threads uptime users vmstat yum quit Connection closed by foreign host. [dave@www ~]$ Edited to show output of munin-node-configure: [root@host ~]# munin-node-configure Plugin | Used | Extra information ------ | ---- | ----------------- acpi | no | amavis | no | ... http_loadtime | no | if_ | yes | eth1 eth0 if_err_ | yes | eth0 eth1 ifx_concurrent_sessions_ | no | interrupts | yes | ... uptime | yes | users | yes | varnish_ | no | vserver_resources | no | yum | yes | zimbra_ | no | Any suggestions on what to check next?

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  • MS SQL Server slows down over time?

    - by Dave Holland
    Have any of you experienced the following, and have you found a solution: A large part of our website's back-end is MS SQL Server 2005. Every week or two weeks the site begins running slower - and I see queries taking longer and longer to complete in SQL. I have a query that I like to use: USE master select text,wait_time,blocking_session_id AS "Block", percent_complete, * from sys.dm_exec_requests CROSS APPLY sys.dm_exec_sql_text(sql_handle) AS s2 order by start_time asc Which is fairly useful... it gives a snapshot of everything that's running right at that moment against your SQL server. What's nice is that even if your CPU is pegged at 100% for some reason and Activity Monitor is refusing to load (I'm sure some of you have been there) this query still returns and you can see what query is killing your DB. When I run this, or Activity Monitor during the times that SQL has begun to slow down I don't see any specific queries causing the issue - they are ALL running slower across the board. If I restart the MS SQL Service then everything is fine, it speeds right up - for a week or two until it happens again. Nothing that I can think of has changed, but this just started a few months ago... Ideas? --Added Please note that when this database slowdown happens it doesn't matter if we are getting 100K page views an hour (busier time of day) or 10K page views an hour (slow time) the queries all take a longer time to complete than normal. The server isn't really under stress - the CPU isn't high, the disk usage doesn't seem to be out of control... it feels like index fragmentation or something of the sort but that doesn't seem to be the case. As far as pasting results of the query I pasted above I really can't do that. The Query above lists the login of the user performing the task, the entire query, etc etc.. and I'd really not like to hand out the names of my databases, tables, columns and the logins online :)... I can tell you that the queries running at that time are normal, standard queries for our site that run all the time, nothing out of the norm.

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  • Serving images from another hostname vs Apache overload for the rewrites

    - by luison
    We are trying to improve further the speed of some sites with older HTML in order as well to obtain better SEO results. We have now applied some minify measures, combined html, css etc. We use a small virtualized infrastructure and we've always wanted to use a light + standar http server configuration so the first one can serve images and static contents vs the other one php, rewrites, etc. We can easily do that now with a VM using the same files and conf of vhosts (bind mounts) on apache but with hardly any modules loaded. This means the light httpd will have smaller fingerprint that would allow us to serve more and quicker, have more minSpareServer running, etc. So, as browsers benefit from loading static content from different hostnames as well, we've thought about building a rewrite rule on our main server (main.com) to "redirect" all images and css *.jpg, *.gif, *.css etc to the same at say cdn.main.com thus the browser being able to have more connections. The question is, assuming we have a very complex rewrite ruleset already (we manually manipulate many old URLs for SEO) will it be worth? I mean will the additional load of main's apache to have to redirect main.com/image.jpg (I understand we'll have to do a 301) to cdn.main.com/image.jpg + then cdn.main.com having to serve it, be larger than the gain we would be archiving on the browser? Could the excess of 301s of all images on a page be penalized by google? How do large companies work this out, does the original code already include images linked from the cdn with absolute paths? EDIT Just to clarify, our concern is not to do so much with server performance or bandwith. We could obviously employ an external CDN server but we have plenty CPU and bandwith. Our concern is with how to have "old" sites with plenty semi-static HTML content benefiting from splitting connections for images and static content via apache without having to change the html to absolute paths (ie. image.jpg to cdn.main.com/image.jpg happening on the server not the code)

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  • Unable To Successfully Use Java Anywhere (Windows 7 64bit)

    - by Nathan Smith
    This is a bit of an odd issue: (This is with JRE 7u7 32bit.) New Lenovo W530 laptop, everything is shiny. I tried to use a java applet for the first time recently (in Chrome). I got the Java logo and it started spinning like it was going to load, but didn't get anywhere and the browser locked up. I tried IE. Same deal. Tried Firefox. Same deal. So, I did the usual things: Rebooted, nothing. Un-installed Java, rebooted, re-installed, nothing. Tried it installing a 64bit Java as well. Same thing. I tried JRE6. Same thing. I uninstalled and manually deleted all the registry entries I could find related to it, then re-installed. Same thing. I un-installed and used the JavaRa utility. Same exact thing. I've not been able to use web applets or desktop stuff (minecraft), until yesterday. I did a graphics driver update and I was able to play minecraft for small amounts of time. It crashed regularly and wouldn't start reliably. No change in web applets. I'm at my wits end here. I'm to the point where reformatting is my only option. If anyone has any ideas at all, that would be awesome.

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  • Flash plugin locks up Firefox, Chrome and Safari behind a corporate proxy, IE6 works fine

    - by Shevek
    At work I am forced by corporate policy to use IE6. Obviously this is not so good so I use FF for most of my browsing. However there is a problem once I have installed the Flash plug-in - FF locks up when trying to load Flash media. Looking at the status bar at the time of the lock up it appears this happens when the browser tries to get cross domain data. The Flash Active X plug-in in IE does not suffer this issue. I have tried it in a brand new profile in FF with Flash as the only plug in and it locks up. We have 2 different proxy servers and both exhibit the same problem. I have also tried Chrome and Safari and both lock up with the plug-in installed. So, has anyone else had this problem and solved it? Or, is there any way to disable cross domain data access in the flash plug-in? Or, is there any way to disable the "This site needs an additional plug-in" ribbon which appears when the plug-in is not installed. Many thanks!

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  • htaccess not properly rewriting urls

    - by Cameron Ball
    This is a bit of a weird one. I'm doing some work on a server, and I need rewrite rules for directories that actually exist (in some cases, they are more than one level deep) At the moment my .htaccess looks like this: RewriteEngine on RewriteRule ^simfiles/([-\ a-zA-Z0-9:/]+)$ http://mydomain.com/?portal=simfiles&folder=$1 [L] And this is working OK, for example, a url like: mydomain.com/sifmiles/my-files Will get redirected to mydomain.com/?portal=simfiles&folder=my-files Or in the case of a directory structure that is deeper than one level: mydomain.com/sifmiles/my-files/more-of-my-files Will get redirected to mydomain.com/?portal=simfiles&folder=my-files/more-of-my-files I wrote the regex so that it won't match things with a . in the path, because there are css and js files which reside in simfiles/somedirectory, and if I redirect everything then these cannot be loaded. I tried a configuration like this: RewriteEngine on RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^simfiles/([-\ a-zA-Z0-9:/\.]+)$ http://mydomain.com/?portal=simfiles&folder=$1 [L] But that doesn't work, things still don't load properly. So my first question is, how can I achieve this "properly"? I don't like my solution because it means redirects won't occur if the folder has a . in its name. My second problem, is that while the redirection is happening properly, the url becomes: http://mydomain.com/?portal=simfiles&folder=my-files I want the URL to remain clean, like: http://mydomain.com/sifmiles/my-files How can I achieve this?

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  • Can you "swap" the Sysprep answer file in Windows 7

    - by Ben
    I have a load of new Lenovo laptops which I am due to distribute in my company. We are distributed in multiple locations and I want to ship the laptops "boxed" and untouched by IT hand for distribution. We are using LANDesk to do all the software distribution and provisioning, but are currently falling at the first hurdle as when booted, the laptops kick into the Lenovo mini-setup wizard. I assume this is because they have been sysprepped at Lenovo. In order to keep with our (almost) zero touch strategy I want the users to PXE boot into a PE of some sort, which will run a script on startup which replaces the sysprep answer file with one of my own. (i.e. prepopulated with product key, company info etc.) and then reboot to complete Sysprep. The plan is that this will run, and then install the LANDesk agent as a post-sysprep task, which in turn will complete the provisioning. Anyone have any experience / know any pitfalls to look out for / can suggest a suitable, PXE-bootable PE environment? Apologies for the verbosity of the question - it takes a bit of explaining! Thanks in advance, Ben

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  • Looking for a help desk ticketing system..

    - by Dan
    Hi guys Im looking for a good help desk ticket solution. It must perform the following actions for it to be useful. It needs to have a single point of contact via email..e.g [email protected] If we recieve a telephone(or an email outside of the system) we need to be able to create a ticket as if had been added via the single point of contact, this needs to be done with ease in order to save time. Certain people within our organisation deal with certain customers, so if the email/ custom input support call as mentioned in bullet 2 is picked up as having a relationship with that certain person in our organisation it needs to be sent to them/put in their queue for them to work on. If a person is out of office or sick any tickets sent to them must be forwarded to somebody else or put into a seperate pool of tickets that anybody can access. Perhaps have an agent that sorts through tickets in the pool and assigns them to anybody who is available, preferably the person with fewest tickets in their queue/list. Once a customer emails and the system logs it they immediately get a response with a ticket number and maybe details of who is dealing with the problem. Any correspondance in relation to a particular ticket is automatically grouped into some sort of message, and not made into a load of separate tickets. I.e system scans incoming email subjects for ticket numbers and assosciates it with exisiting tickets if that number exists. Any help is much appreciated Thanks P.S I have taken a look at OTRS but i'm not feeling it so unless someone can convince me I guess i'm after an alternative.

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  • Setup site folders on Apache and PHP

    - by Cobus Kruger
    I'm trying to set up my first Apache server on my Windows PC at home and I have real trouble finding out which configuration settings go where. I downloaded and installed XAMPP which seemed to get everything nicely set up and can see a working website on http://localhost. So far so good. The point of this is to develop a website of course, and to make my life easier (irony?), I wanted to let the web site root point to my Eclipse project folder. So I opened httpd-vhosts.conf, uncommented a VirtualHost block and changed its DocumentRoot to my local path. Now when I try to load http://localhost I get a 403 (Access denied) error. So where do I configure permissions for my folder? And is that all I need to let my site run from the folder specified or am I going to have to clear another hurdle? Update: I tried to simplify things a little, so I reinstalled XAMPP and got back to a working http://localhost. Then I confirmed that httpd-vhosts.conf is included in httpd.conf and made the following changes to httpd-vhosts.conf: Uncommented the line NameVirtualHost *:80 Added a virtual host shown below. Restarted Apache and saw the expected page on http://localhost <VirtualHost *:80> DocumentRoot "C:/xampp/htdocs/" ServerName localhost ErrorLog "logs/dummy-host2.localhost-error.log" CustomLog "logs/dummy-host2.localhost-access.log" combined </VirtualHost> I then created a new folder named C:\testweb, added an index.html file and changed the DocumentRoot line shown above. For all intents and purposes I would then expect the two configurations to be equivalent. But this setup gives me an error 403. Even though the C:\testweb folder already had the same permissions as the C:\xampp\htdocs folder, I then went further and gave the Everyone group full control of C:\testweb and got exactly the same problem. So what did I miss?

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  • Samba 3.5 Shadow Copy for Windows 7

    - by Prashanth Sundaram
    Over the past several days I have been trying to get the shadow to work with samba but haven’t been successful. Can someone check below config and let me know if I am missing something? We are using Equallogic SAN and iSCSI LUNS to mount volumes. I can cleanly access samba shares on Windows 7 clients but just not shadow copy. I have referred the official how-to but couldn’t get it to work. I see these messages in the logs. Any help is deeply appreciated. [2012/10/31 12:20:53.549863, 0] smbd/nttrans.c:2170(call_nt_transact_ioctl) FSCTL_GET_SHADOW_COPY_DATA: connectpath /fs/test-01, failed. [2012/10/31 12:21:13.887198, 0] modules/vfs_shadow_copy2.c:734(shadow_copy2_get_shadow_copy2_data) shadow:snapdir not found for /fs/test-01 in get_shadow_copy_data [2012/10/31 12:21:13.887265, 0] smbd/nttrans.c:2170(call_nt_transact_ioctl) FSCTL_GET_SHADOW_COPY_DATA: connectpath /fs/test-01, failed. == Samba pkgs == samba-3.5.10-116.el6_2.x86_64 samba-common-3.5.10-116.el6_2.x86_64 samba-winbind-clients-3.5.10-116.el6_2.x86_64 samba-client-3.5.10-116.el6_2.x86_64 === df –h == First is the iSCSI LUN and 2 others are snapshots. /dev/mapper/eql-0-fs-test01 5.0G 2.3G 2.5G 48% /fs/test-01 /dev/mapper/eql-2-0+fs-test01 5.0G 2.3G 2.5G 48% /fs/test-01/@GMT-2012.10.26-17.32.42/fs/test-01 (SNAPSHOT-1) /dev/mapper/eql-d-0+fs-test01 5.0G 2.3G 2.5G 48% /fs/test-01/@GMT-2012.10.31-11.52.42/fs/test-01 (SNAPSHOT- 2) ===/etc/samba/smb.conf === [global] workgroup = DOMAIN server string = Samba Server Version %v security = ads realm = DOMAIN.CORP encrypt passwords = yes guest account = nobody map to guest = bad uid log file = /var/log/samba/%m.log domain master = no local master = no preferred master = no os level = 0 load printers = no show add printer wizard = no printable = no printcap name = /dev/null disable spoolss = yes follow symlinks = yes wide links = yes unix extensions = no [test] comment = Test Directories path = /fs/test-01 vfs objects = shadow_copy2 #shadow_copy2: sort = desc #shadow: localtime = yes #shadow: snapdir = /fs/test-01/test #shadow: basedir = /fs/test-01 guest ok = yes writeable = yes map archive = no force create mode = 0660 force directory mode = 2770 inherit owner = yes inherit permissions = yes All feedback is welcome. Thanks!

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  • Gmail and FB is not rendering properly in Firefox

    - by Andy
    I am unable read Gmail in my Firefox browser on my laptop. However, there are no problems when I try to access Gmail on my office desktop. In fact, Gmail renders fine on IE on both computers. Things I have tried: Uninstalling and reinstalling Firefox. Using Firefox 3.6.26 and Firefox 10; same problem. Clearing the cache. But all to no avail. For starters: My background image does not get loaded. It says "Oops. Your selected image failed to load". The buttons for the new look do not get rendered, but when I do a mouse-over I see text which helps me navigate. When I try to read a message, I see the subject line and I see the reply / forward box. The message body does not get rendered, it seems like a styling error. Check this screenshot where the icons in the GMail new look are not rendered properly Check this screenshot where even facebook is not getting rendered properly EDIT: 25th Feb 2012 GMAIL is getting rendered fine in the old look

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  • "Options ExecCGI is off in this directory" When try to run Ruby code using mod_ruby

    - by Itay Moav
    I am on Ubuntu, Apache 2.2 Installed the fcgi via apt-get then removed it via apt-get remove. Installed mod-ruby configuration I added to Apache: LoadModule ruby_module /usr/lib/apache2/modules/mod_ruby.so RubyRequire apache/ruby-run <Directory /var/www> Options +ExecCGI </Directory> <Files *.rb> SetHandler ruby-object RubyHandler Apache::RubyRun.instance </Files> <Files *.rbx> SetHandler ruby-object RubyHandler Apache::RubyRun.instance </Files> I have a file in the www direcoty with puts 'baba' I have other files in that directory, all accessible via Apache. Test file has been chmod 777 In the browser I get 403. In Apache error log I get: [error] access to /var/www/t.rb failed for (null), reason: Options ExecCGI is off in this directory If I move this to a sub folder rubytest and modify the relevant config to be: <Directory /var/www/rubytest> Options +ExecCGI </Directory> and making sure the directory has 755 permissions on it, it just try to download the file, as if it does not recognize the postfix *.rb any more If I give directory and files 777 it fails: usr/lib/ruby/1.8/apache/ruby-run.rb:53: warning: Insecure world writable dir /var/www/rubytest in LOAD_PATH, mode 040777 [Tue May 24 19:39:58 2011] [error] mod_ruby: error in ruby [Tue May 24 19:39:58 2011] [error] mod_ruby: /usr/lib/ruby/1.8/apache/ruby-run.rb:53:in load': loading from unsafe file /var/www/rubytest/t.rb (SecurityError) [Tue May 24 19:39:58 2011] [error] mod_ruby: from /usr/lib/ruby/1.8/apache/ruby-run.rb:53:in handler' BUT, IF I USE *.rbx it works like a charm...go figure.

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  • What characteristic of networking/TCP causes linear relation between TCP activity and latency?

    - by DeLongey
    The core of this problem is that our application uses websockets for real-time interfaces. We are testing our app in a new environment but strangely we're noticing an increasing delay in TCP websocket packets associated with an increase in websocket activity. For example, if one websocket event occurs without any other activity in a 1-minute period, the response from the server is instantaneous. However, if we slowly increase client activity the latency in server response increases with a linear relationship (each packet will take more time to reach the client with more activity). For those wondering this is NOT app-related since our logs show that our server is running and responding to requests in under 100ms as desired. The delay starts once the server processes the request and creates the TCP packet and sends it to the client (and not the other way around). Architecture This new environment runs with a Virtual IP address and uses keepalived on a load balancer to balance the traffic between instances. Two boxes sit behind the balancer and all traffic runs through it. Our host provider manages the balancer and we do not have control over that part of the architecture. Theory Could this somehow be related to something buffering the packets in the new environment? Thanks for your help.

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  • Server cost for smartphone app with web service

    - by FrankieA
    Hello, I am working on a smartphone application that will require a backend web service - but I have absolutely clueless to how much it will cost. Web Service will handle: - login of users - cataloging of our user base - holding minimal profile information for users (the only binary data is a display picture which will be < 20k each) - performing some very minor calculation/algorithm before return results - All the above will be communicated to server from a smartphone (iPhone/BlackBerry/Android) Bandwidth Requirements: - We want to handle up to 10k users throughout the day. - I predict 10k * 50 HTTP requests a day = 500,000 requests a day * 30 = 15 million requests a month Space Requirements: - Data will be in SQL database. - I predict 1MB/user * 10k = 10GB + overhead. In other words - space is not a big issue. Software Requirements: (unless someone knows an alternative) - Windows Server 2008 + IIS - MSFT SQL Server Note: This is 100% new to me, so please hit me with all you got. Do I need Windows Server or are there alternative? Is it better to get multiple cheap servers to distribute load? Will Amazon S3 work for me? How about Windows Azure? Thank you!!

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  • Puppet and Vim fighting over Ruby version

    - by devians
    I have installed puppet from the .dmg from puppetlabs. If I remove ruby 1.9.3, puppet works, but other things like my vim install (dependant plugins) do not. According to http://docs.puppetlabs.com/guides/platforms.html#ruby-versions 1.9.3 is supported. So whats going wrong with puppet? % uname -a Darwin Kusanagi.local 11.4.2 Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64 x86_64 % which ruby /usr/local/bin/ruby % ruby --version ruby 1.9.3p327 (2012-11-10 revision 37606) [x86_64-darwin11.4.2] % /usr/bin/ruby --version ruby 1.8.7 (2012-02-08 patchlevel 358) [universal-darwin11.0] % brew info ruby 1 ? ruby: stable 1.9.3-p327, HEAD http://www.ruby-lang.org/en/ Depends on: pkg-config, readline, gdbm, libyaml /usr/local/Cellar/ruby/1.9.3-p327 (796 files, 17M) * https://github.com/mxcl/homebrew/commits/master/Library/Formula/ruby.rb ==> Options --with-tcltk Install with Tcl/Tk support --with-suffix Suffix commands with "19" --universal Build a universal binary --with-doc Install documentation ==> Caveats NOTE: By default, gem installed binaries will be placed into: /usr/local/Cellar/ruby/1.9.3-p327/bin You may want to add this to your PATH. % puppet /usr/local/Cellar/ruby/1.9.3-p327/lib/ruby/1.9.1/rubygems/custom_require.rb:36:in `require': cannot load such file -- puppet/util/command_line (LoadError) from /usr/local/Cellar/ruby/1.9.3-p327/lib/ruby/1.9.1/rubygems/custom_require.rb:36:in `require' from /usr/bin/puppet:3:in `<main>'

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  • Reinserted a RAID disk. Defined as foreign. Is import or clear the correct choice?

    - by Petrus
    I have re-inserted a RAID disk, on a DELL server with Windows Server 2008. The drive-status indicator was changing between a green and amber light, and the monitor gave the following message: There are offline or missing virtual drives with preserved cache. Please check the cables and ensure that all drives are present. Press any key to enter the configuration utility. I pressed a key and the PERC 6/I Integrated BIOS Configuration Utility showed that the RAID Status for that disk was Offline. After reinsertion of the disk the monitor is giving the following message: Foreign configuration(s) found on adapter. Press any key to continue or ‘C’ load the configuration utility, or press ‘F’ to import foreign configuration(s) and continue. After checking around on the net I am uncertain if I should choose import or clear. I cannot find out if an import means importing information from the array/system to the now foreign disk or the other way, i.e. importing information from the foreign disk to the array/system that was actually working fine. Also; if clear is a necessary thing to do ahead of a rebuild of that disk, or if clear means to clear the system to somehow make it ready to import the information from the foreign disk to the array/system, which is not what I want. I imagine that making the wrong choice here might be fatal. Please help clearing this out by telling what to choose and why.

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