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  • Help yourself . if you like

    - by rachelp
    At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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  • Does C++ support subtyping?

    - by the_naive
    I know it might be a silly question to ask, but I didn't quite get an a absolute clear answer on this matter, so I thought I'd put it here. Does c++ support the subtyping in the sense that it fulfills Liskov's principle fully? I understand how parametric polymorphism, inclusion polymorphism(subclassing and overriding) work in c++ but I'm not entirely sure or understand if subtyping exists in the context of C++. Could you please explain?

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  • New to SEO? Your SEO Questions Answered

    Whether your business has been online for years or a week, you might have questions about SEO that we're more than glad to answer. You can certainly do your own SEO for your website, but this will take familiarising yourself with how the different search engines work and the algorithms they use.

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  • Problem after upgrade to GNOME Shell 3.4 (Ubuntu 11.10)

    - by user52463
    I updated the GNOME Shell by these points: sudo add-apt-repository ppa:ricotz/testing sudo add-apt-repository ppa:gnome3-team/gnome3 sudo apt-get update && sudo apt-get dist-upgrade sudo apt-get install gnome-shell Unfortunately, no longer work themes and extensions. http://oi41.tinypic.com/2hwfsix.jpg How can I fix it (or return to the previous version)? Regards and I hope to help. Edit: I noticed that I can not update gnome-shell-extension-common

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  • **plz help. skype wont install**

    - by ubuntukululu
    Whenever I try to install it it says, Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming The following information may help to resolve the situation: The following packages have unmet dependencies: skype : Depends: skype-bin but it is not installable E: Unable to correct problems, you have held broken packages. I have tried stuff people told me to do and I still can not get it to work.

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  • Creating Joomla Site

    If you like a nice websites for your company business that will rank first in a search engine, JOOMLA platform is the best decision to use. JOOMLA websites can perform faster unlike with other websites developers. It is the work of expertise of JOOMLA to have a combination of knowledgeable of components, plug-ins and modules to be more competitive websites in the web. It develops website structure, content, navigation, links, prospects and search engines.

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  • Patterns and conventions to document changes while developing

    - by Talysson
    Let's say I'm developing a second version of an API, and there's some changes in method names and so on from the previous version. What's a good way to document these changes ? I mean, is it better to document while changing (but, maybe, there will be more changes before the release, so I think it could be more work than necessary) or write down some topic and document after all the changes are done ?

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  • SEO Solutions For Joomla Websites

    A newly developed site trying to achieve good visibility in search engines could well mean a lot of expenditure for the owner but in this article we are going to discuss some SEO solutions, which if implemented will help you in proper SEO optimization of your site. We are going to look into important SEO techniques for Joomla sites which will work as SEO checklist for web developers and designers while developing a website.

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  • Tips For a Successful Link Building Strategy

    If you want to become a successful online marketer and want to make your online marketing campaign successful, you will need to work on building backlinks for your website. Link building will decide the failure or the success of your online marketing campaign.

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  • Close button closes application behind the actual one. What is the problem?

    - by user34878
    Occasionally when I hit the close button ('x' on the left) instead of closing the application I am looking at, it closes another application. A very common example situation: I am using Firefox, and then I open the Trash directory (because Unity sux and make me click the trash icon in the auto-hide menu every time). Then I click in the close button and the trash do not go away, but Firefox does. How can I work around this problem?

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  • What is the best language to learn for WEB Development? [closed]

    - by Spoon Yukina
    I'm an IT student in my second year, and I want to learn a web development language, but I'm confused to choose between these languages: Django-J2EE-PHP-ASP.NET-Ruby & Rails, So what is the best language to learn of these, And which management database can be work perfectly with it? note that I learned these languages: C# - C - Assembly language - Python, for web development : HTML-CSS-JavaScript and for management database : SQL SERVER - ACCESS and for the moment I'm learning Java and C++

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  • chrome does not load

    - by SRC SRC
    hey there i followed the instructions on this page to change permission of all files in a directory in /var http://superuser.com/questions/47463/how-to-change-permissions-on-all-files-in-a-directory-and-when-new-files-are-ad and now chrome doesn't work.. it doesn't even start. is there a way to fix this. i've tried changing the permission of /opt folder but still no use. thanks! P.S i changed the username and group name to www-data

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  • Why lambdas seem broken in multithreaded environments (or how closures in C# works).

    Ive been playing around with some code for.NET 3.5 to enable us to split big operations into small parallel tasks. During this work I was reminded why Resharper has the Access to modified closure warning. This warning tells us about a inconsistency in handling the Immutable loop variable created in a foreach loop when lambdas [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • What is the Benefit of Onsite SEO?

    Search Engine Optimisation or SEO for short can be extremely expensive if you are to use the local SEO company. It is one of those areas, which can involve lots of expense for potentially little or no visible benefit. Therefore if you are considering using an SEO service you need to have a good understanding of what SEO is, what you are looking to achieve by having someone conducting SEO work, and how this achievement is measured.

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  • Training course recommendations [closed]

    - by Sid
    I'm based in the UK and have been working as a Software Engineer for the past two years. My company has asked me to provide some training courses that I'd like to go to in the next year. My work currently is primarily in PHP. Although in the past I've dabbled in Python and spent a few months working on a Ruby on Rails project. Does anyone have any training course recommendations that I should attend?

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  • Why Do We Need Search Engine Optimization?

    If you are looking for Search engine optimization service then it is better to appoint proficient SEO service providers who will generate better keywords attract visitors on your site and also improve ranking in different search engines. With the help of keyword research, SEO specialists do various work on the site like building links, directory submission, writing content and page modifications.

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