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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Has MyEclipse implicit breakpoint in debugging mode in class URLClassPath [migrated]

    - by MJM
    I am beginner in MyEclipse IDEA. I using 8.6.1 version of it. My issue is: When I execute my program in debug mode, MyEclipse go to sun.misc.URLClassPath class and I must Resume breakpoint(by pressing F8 key) and continue executing my program. MyEclipse stay in URLClassPath class in following thread stack: 1. URLClassPath$JarLoader.<init>(URL, URLStreamHandler, HashMap) line: 581 2. URLClassPath$JarLoader.ensureOpen() line: 631 3. URLClassPath$JarLoader.getJarFile(URL) line: 641 4. URLClassPath$JarLoader.ensureOpen() line: 631 Note: this event happen when some jar file exist in my project Build-Path but when my application is simple this problem don't make and first breakpoint is my first breakpoint. Why this event happened?

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  • Assigning a DLL strong name

    - by DAXShekhar
    Hi Guys, few days back I needed to install few DLL  assemblies to GAC, since I hardly knew about this topic, so googled on the internet and here is what I learned; There is a utility named ‘gacutil.exe’ which is delivered with Visual studio and .NET framework ( search in your PC for gacutil.exe) or you can also download  from internet. Before installing the DLL to GAC , ensure that the DLL you want to install has a strong name. To assign a strong name follow these steps::   1) Open the visual studio and open your C# project 2) Right click on the project/Solution and click on properties. 3) Click on the ‘Signing’ tab 4) Select the check box Sign the assembly and select a strong key file . 5) You can also create a new key file by selecting new, click on new to create a key file, provide the name of the file and password 6) Now build your solution, the dll file generated has a strong name.

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  • Could you recommend a good shopping cart script?

    - by user649482
    I'm looking for a PHP/MySQL script, free or not. Could you please recommend me one that can do the following: The site I'm trying to build requires an extensive product catalogue, which will have around 600 products. Because there are so many products they will be uploaded using a CSV file or spreadsheet. Users must be logged in to see prices Users can add products to an order form, which they can then email to admin. (NO payment processing whatsoever) They will just add products to a cart, review the cart's content and click a button to send the order The order email to admin must have the order details attached in a CSV file. Newsletter Newsletter sign up. Admin can create and send newsletter from the admin section. User Login/Member Section After users sign up they can access their member section. In this section they can Edit their details See previous orders they have made, and click a button to send that order again Thank you! (the question is also posted here but with no replies)

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  • How to use OO for data analysis? [closed]

    - by Konsta
    In which ways could object-orientation (OO) make my data analysis more efficient and let me reuse more of my code? The data analysis can be broken up into get data (from db or csv or similar) transform data (filter, group/pivot, ...) display/plot (graph timeseries, create tables, etc.) I mostly use Python and its Pandas and Matplotlib packages for this besides some DB connectivity (SQL). Almost all of my code is a functional/procedural mix. While I have started to create a data object for a certain collection of time series, I wonder if there are OO design patterns/approaches for other parts of the process that might increase efficiency?

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  • rt73.bin for Ubuntu 12.04 LTS?

    - by fNek
    I have a D-Link USB WLAN stick and want to install Ubuntu 12.04 alternate. The installer asks me to insert an exchangable drive containing 'rt73.bin', the driver. I cannot find any binary downloads, but cannot build the package, because I have no other linux PC. What can I do? //EDIT: The reason why I want to do this during setup is that I want to setup an LTSP server. I only found guides that assume one has Internet connection - but I have not. What can I do?

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  • Attachment handling for web application with Jackrabbit

    - by Andrea Girardi
    I need to manage attachments on my Spring web application and I thought to use an open source repository. My app it's a job approval system using J2EE / SPRING 3 Framework and Postgress DB to allow user to tracks the job,right through every step of the approval process. It is a fully managed, collaborative system that operates from a central server and is accessed by a standard internet browser. An user should be able to add an attach to a request or an approval step, so, I though to use Jackrabbit with Postgres database persistence manager. I took a look to this post: http://onjava.com/pub/a/onjava/2006/10/04/what-is-java-content-repository.html?page=1 It's really interesting but, I've some question about this kind of solution :- I seen that Jackrabbit standalone as a Derby database embedded solution for persistence, is it enough for a professional use of the repository with more than 50 request / days (with attachment) ? Is there a reason for which I should use another database manager for persistence instead of the default one ?

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  • Cannot install Ubuntu

    - by Tasso
    I'm using Windows 7 and when I try to install and this message appears: "An error ocurred: Could not retrieve the required installation files For more information, please see the log file: c:\users\.............\wubi-12.10-rev273.log" The final part of the log - 12-17 13:43 DEBUG Distro: checking whether F:\ is a valid Ubuntu CD 12-17 13:43 DEBUG Distro: parsing info from str=Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2) 12-17 13:43 DEBUG Distro: parsed info={'name': 'Ubuntu', 'subversion': 'Release', 'version': '12.10', 'build': '20121017.2', 'codename': 'Quantal Quetzal', 'arch': 'i386'} 12-17 13:43 INFO Distro: Found a valid CD for Ubuntu: F:\ 12-17 13:43 INFO root: Running the uninstaller... 12-17 13:43 INFO CommonBackend: This is the uninstaller running 12-17 13:43 DEBUG WindowsFrontend: __init__... 12-17 13:43 DEBUG WindowsFrontend: on_init... 12-17 13:43 INFO WinuiPage: appname=wubi, localedir=C:\Users\TASSO'~1\AppData\Local\Temp\pylED6A.tmp\translations, languages=['en_US', 'en'] 12-17 13:43 INFO WindowsFrontend: Operation cancelled 12-17 13:43 DEBUG WindowsFrontend: frontend.quit 12-17 13:43 DEBUG WindowsFrontend: frontend.on_quit 12-17 13:43 DEBUG root: application.on_quit 12-17 13:43 INFO root: sys.exit

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  • How to maximize Java resources for gaming?

    - by Keidax
    I notice that when I play Minecraft, my CPU usage is only around 15 to 20 percent, at most. Is it possible to force my computer to allocate as much RAM, CPU time, etc. to the game, in order to get the best experience possible? Or, is the low CPU usage due to limitations in the JVM or the game code itself? I have OptiFine installed, and I've already tried using renice to change the process priority and -Xmx to allocate more memory to Java. What else can I do?

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  • Windows Phone 7 Developer Tools &ndash; January 2011 Update

    - by TechTwaddle
    Note: I am currently in the process of relocating my blog from http://www.geekswithblogs.net/techtwaddle to my new address at http://www.techtwaddle.net I suggest you point your feed readers to the new address as I slowly transition to my new shared-hosted, ad-free wordpress blog :) If you haven’t heard already, the Jan 2011 update of the windows phone 7 developer tools is out, er, in Feb. You can download the installation files from here, http://www.microsoft.com/downloads/en/details.aspx?FamilyID=49b9d0c5-6597-4313-912a-f0cca9c7d277 The performance increase with the new emulator is clearly noticeable and the first time deploy is real quick! The emulator image should also be a precursor to the windows phone 7 OS update that we’ve been waiting for ever. The emulator image includes copy-paste functionality which is enabled by default on all textboxes, password boxes and edit controls within web browser control, so existing apps get this feature for free. Go ahead and give the new tools a try. If you want to experiment more you might be interested in a unlocked emulator image, follow the link for more information. http://windowsphonehacker.com/latest_windows_phone_7_emulator_unlocked-02-05-11.php

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  • Tips for a first year CS student looking for a summer internship to gain experience?

    - by Matt
    Hello all, I am a first year CS student and my programming experience is only what I have obtained in my computer programming I and II classes this school year. (console applications in C++) I want to find a summer job/internship that would help me build my skill set. Being that I am still such a beginner pay is not a concern, minimum wage would be nice, but as long as I am learning, I really don't care. My current resume just lists a bunch of random jobs i've had in the past (burger king, summer camps, best buy, etc.) Does anyone have any tips (places to look? things to put on resume?) that might help me?

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  • Can't install Oracle J2EE due to "An internal Error has occurred"

    - by Gabriel Mendez
    I am trying to install Oracle JavaEE 6 SDK with Glassfish on Ubuntu 12.04 with Java SDK 7. I have downloaded java_ee_sdk-6u4-jdk7-linux-x64.sh already, but when I run it on terminal, the wizard appears, and after few steps, I get an Error Message Dialog: An internal Error has occurred. Please contact your system administrator... null. And, the terminal is showing something like WARNING: Could not process a navigation event for command=AC_NEXT [Command=AC_NEXT Error=null ] What can I do? How can I install J2EE/Glassfish under linux x64?

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  • Where can I get a list of PDF viewer/form-filler components for C#? [closed]

    - by Volomike
    Where can I get a list of recommended PDF viewer and form-filler components that I can buy and install in C#? I query on C# component PDF viewer on Google and get a lot of hits, but I'm not certain what programmers have tried and liked. Background: See, my employer is wanting me to build one in C# as a kind of training exercise, but also to be a product for sales lead generation for another product they sell. The employer is perfectly okay buying something, as long as it's good. I've learned VB6 and PHP, and know a little C and C++, so I'm trying to learn where people get the best-rated addon components for it, and especially for this PDF viewer and form filler thing he wants.

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  • How to Convert DMG Files to ISO Files on Windows

    - by Taylor Gibb
    The DMG image format is by far the most popular file container format used to distribute software on Mac OS X. Here’s how to convert a DMG file into an ISO file that can be mounted on a Windows PC. First head over to this website and grab yourself a copy of dmg2img by clicking on the win32 binary link. Once the file has downloaded, open your Downloads folder, right click on the file, and select extract all from the context menu. The Best Free Portable Apps for Your Flash Drive Toolkit How to Own Your Own Website (Even If You Can’t Build One) Pt 3 How to Sync Your Media Across Your Entire House with XBMC

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  • I need recommendations on free, open source, PHP-based business intelligence widget frameworks [on hold]

    - by Volomike
    I'm a PHP developer on Linux, and my manager wants a business intelligence dashboard. He wants to see in real-time our profit/loss stuff in fancy charts, based on our software sales. I could code it all from scratch and use Google Charts API or some other charts API to help me. However, I wanted to know if there was a free, open source, PHP-based business intelligence package out there, or some sort of widget framework that I could start with. That way, I can build the BI widgets inside that framework and not have to do everything from scratch. I apologize ahead of time if this is the wrong stackexchange where to place this query. I don't know where to place this query, and do want to follow the rules.

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  • I need help with algorithms, how do I improve?

    - by David Burr
    I usually do well at figuring out solutions to programming assignments but for some reason, I'm really struggling in my Algorithms class. I'm not failing but I know I can do better. When I'm confronted with problems like "Divide the array to 2 subarrays so that the sum of each subarray is equal to the other subarray," I feel like my brain won't cooperate and think and I end up not being able to solve it. Some of the things I'm doing right now to help myself: reading CLR (1st ed.) -- it takes a lot of time for stuff to sink in and I can't understand most of it solving some problems -- no matter how much I try, most of the time, I end up googling for the solution before I understand how to solve it I know that good algorithmic skills are very important because lots of good companies ask these sorts of questions in their interview process so I'm a bit worried right now. What else can can I do to improve my algorithmic/problem solving skills? Any advice on how to deal with this?

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  • Unlock the Java EE 6 Platform using NetBeans 7.1

    - by arungupta
    NetBeans IDE provide tools, templates, and code generators that can be used for the specifications that are part of the Java EE 6 Platform. In a recent article Geertjan builds a simple end-to-end application using the standard Model-View-Controller architecture. It uses Java Persistence API 2, Servlets 3, JavaServer Faces 2, Enterprise Java Beans 3.1, Context and Dependency Injection 1.0, and Java API for RESTful Web Services 1.1 showing the complete stack. A self-paced and an extensive hands-on lab covering this article and much more is also available here. A video (47-minutes) explaining how to build a similar application can be viewed here.

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  • links worth clicking&hellip;

    - by Chris Williams
    Scanning my Twitter feed almost always proves to be fruitful when looking for cool/interesting links to share. Here are a few of the highlights: I read this blog post from Justin Angel today, pretty interesting stuff: Windows Phone 7 – Unlocked ROMs  Looks like there’s a lot of good stuff floating just under the surface in the latest build of the WP7 Emulator. (Courtesy of @JustinAngel) Next up is this video titled Game Design Tutorials: From Seconds to Hours of Gameplay. If you’re into Indie Game Development, or just like watching videos… this one is pretty short at 5 minutes, but contains some good information about increasing the duration of fun gameplay in your game. (Courtesy of @Kei_tchan) If you are a Firefly (or Castle, or Dr. Horrible’s Singalong Blog) fan, check out this Facebook campaign to get Nathan Fillion to host SNL: http://tinyurl.com/2dh5m67  It worked for Betty White, so why not, right? (Courtesy of @DGalloway42)

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  • Getting Ethernet driver to crippled machine

    - by Richard
    The reply at How do I install drivers for the Atheros AR8161 Ethernet controller? probably helps me. I have a Toshiba S855, bought yesterday. lspci -vv | grep Atheros command from the terminal shows me I have the AR8161 Gigabit Ethernet controller (rev 10) However the answer sudo apt-get install ... requires an internet connection. How can I, using another machine, capture the necessary information on that other machine to copy across to the crippled machine, and then how do I build from there. Thanks in anticipation

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  • How should I design a wizard for generating requirements and documentation

    - by user1777663
    I'm currently working in an industry where extensive documentation is required, but the apps I'm writing are all pretty much cookie cutter at a high level. What I'd like to do is build an app that asks a series of questions regarding business rules and marketing requirements to generate a requirements spec. For example, there might be a question set that asks "Does the user need to enter their age?" and a follow-up question of "What is the minimum age requirement?" If the inputs are "yes" and "18", then this app will generate requirements that look something like this: "The registration form shall include an age selector" "The registration form shall throw an error if the selected age is less than 18" Later on down the line, I'd like to extend this to do additional things like generate test cases and even code, but the idea is the same: generate some output based on rules determined by answering a set of questions. Are there any patterns I could research to better design the architecture of such an application? Is this something that I should be modeling as a finite state machine?

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  • programm and user data from an old hdd to a new installation on ssd

    - by hans wurst
    i tried everything since days, now i ask. i got a ubuntu system on my old hdd, wich is connectet via usb to this system and a sdd is build in my notebook. at the moment i am running a ubuntusystem from an usb stick. it have tried to clone my disk(cahnge uiid, etc), to transport the data via deja dup and much more. the result was nothing or strange things. my idea is to copy the important data form the old system to the new(home and whatever), but it is not allowed to do this. somebody her who know a tool wich can do this, or got an an other idea.

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  • SQL Down Under Show 51 - Guest Conor Cunningham - Now online

    - by Greg Low
    Late last night I got to record an interview with Conor Cunningham.Most people that know Conor have come across him as the product team wizard that knows so much about query processing and optimization in SQL Server. Conor is currently spending quite a lot of time working on Windows Azure SQL Database, which we used to know as SQL Azure. I'm still trying to think of a good way to say "WASD". I suppose I'll pronounce it like "wassid". Windows Azure SQL Reporting is easier. I think it just needs to be pronounced like "wazza" with a very Australian accent.In the show, we've spent time on the current state of the platform, on dispelling a number of common misbeliefs about the product, and hopefully on answering most of the common questions that seem to get asked about it. We then ventured into Federations, Data Sync, and Reporting.You'll find the show (and previous shows) here: http://www.sqldownunder.com/Resources/Podcast.aspxEnjoy!PS: For those that like transcripts, we've got the process for producing them much improved now and the transcript should also be up within a few days.

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  • OBIEE 11g recommended patch sets

    - by THE
     Martin has busied himself to combine the recommended patch sets for OBIEE 11g into one single useful KM note.(This one contains the recommendations for 11.1.1.5 as well as those for 11.1.1.6) OBIEE 11g: Required and Recommended Patches and Patch Sets (Doc ID 1488475.1) So if you are looking for update/patch information for your OBIEE installation - this is most likely a useful stop. And as patching is an ongoing process you may want to bookmark this KM doc, as I am sure Martin will keep this current as new patches come out. Oh - and if you are looking for upgrade information from 11.1.1.5 to 11.1.1.6, KM Doc ID 1434253.1 might just be the thing you are looking for.

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  • How to filter content in the cureently opened folder?

    - by peter matis
    there is one thing I'm missing since I've been forced to move from osx to ubuntu. for osx there is wonderful file browser named Path Finder which has very handy filter function build in. the search field in the Path Finders upper right corner isn't searching your whole HD, it's not searching in all the sub folders of a given directory (like in nautilus). it's just filtering the content of the folder you have currently opened whithout loking in to the sub folders. is there something similar (plugin, exstention...) available for nautilus? two users are already asking the same question, but the answers obviously missed the point.

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  • Pace Layering Comes Alive

    - by Tanu Sood
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick hosts the IT Leaders Editorial on a monthly basis. By now, readers of this column are quite familiar with Oracle AppAdvantage, a unified framework of middleware technologies, infrastructure and applications utilizing a pace layered approach to enterprise systems platforms. 1. Standardize and Consolidate core Enterprise Applications by removing invasive customizations, costly workarounds and the complexity that multiple instances creates. 2. Move business specific processes and applications to the Differentiate Layer, thus creating greater business agility with process extensions and best of breed applications managed by cross- application process orchestration. 3. The Innovate Layer contains all the business capabilities required for engagement, collaboration and intuitive decision making. This is the layer where innovation will occur, as people engage one another in a secure yet open and informed way. 4. Simplify IT by minimizing complexity, improving performance and lowering cost with secure, reliable and managed systems across the entire Enterprise. But what hasn’t been discussed is the pace layered architecture that Oracle AppAdvantage adopts. What is it, what are its origins and why is it relevant to enterprise scale applications and technologies? It’s actually a fascinating tale that spans the past 20 years and a basic understanding of it provides a wonderful context to what is evolving as the future of enterprise systems platforms. It all begins in 1994 with a book by noted architect Stewart Brand, of ’Whole Earth Catalog’ fame. In his 1994 book How Buildings Learn, Brand popularized the term ‘Shearing Layers’, arguing that any building is actually a hierarchy of pieces, each of which inherently changes at different rates. In 1997 he produced a 6 part BBC Series adapted from the book, in which Part 6 focuses on Shearing Layers. In this segment Brand begins to introduce the concept of ‘pace’. Brand further refined this idea in his subsequent book, The Clock of the Long Now, which began to link the concept of Shearing Layers to computing and introduced the term ‘pace layering’, where he proposes that: “An imperative emerges: an adaptive [system] has to allow slippage between the differently-paced systems … otherwise the slow systems block the flow of the quick ones and the quick ones tear up the slow ones with their constant change. Embedding the systems together may look efficient at first but over time it is the opposite and destructive as well.” In 2000, IBM architects Ian Simmonds and David Ing published a paper entitled A Shearing Layers Approach to Information Systems Development, which applied the concept of Shearing Layers to systems design and development. It argued that at the time systems were still too rigid; that they constrained organizations by their inability to adapt to changes. The findings in the Conclusions section are particularly striking: “Our starting motivation was that enterprises need to become more adaptive, and that an aspect of doing that is having adaptable computer systems. The challenge is then to optimize information systems development for change (high maintenance) rather than stability (low maintenance). Our response is to make it explicit within software engineering the notion of shearing layers, and explore it as the principle that systems should be built to be adaptable in response to the qualitatively different rates of change to which they will be subjected. This allows us to separate functions that should legitimately change relatively slowly and at significant cost from that which should be changeable often, quickly and cheaply.” The problem at the time of course was that this vision of adaptable systems was simply not possible within the confines of 1st generation ERP, which were conceived, designed and developed for standardization and compliance. It wasn’t until the maturity of open, standards based integration, and the middleware innovation that followed, that pace layering became an achievable goal. And Oracle is leading the way. Oracle’s AppAdvantage framework makes pace layering come alive by taking a strategic vision 20 years in the making and transforming it to a reality. It allows enterprises to retain and even optimize their existing ERP systems, while wrapping around those ERP systems three layers of capabilities that inherently adapt as needed, at a pace that’s optimal for the enterprise.

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