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• Context is Everything

  - by Angus Graham

  Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Context is Everything How many times have you have you asked a question only to hear an answer like “Well, it depends. What exactly are you trying to do?”.  There are times that raw information can’t tell us what we need to know without putting it in a larger context. Let's take a real world example.  If I'm a maintenance planner trying to figure out which assets should be replaced during my next maintenance window, I'm going to go to my Asset Management System.  I can get it to spit out a list of assets that have failed several times over the last year.  But what are these assets connected to?  Is there any safety consequences to shutting off this pipeline to do the work?  Is some other work that's planned going to conflict with replacing this asset?  Several of these questions can't be answered by simply spitting out a list of asset IDs.  The maintenance planner will have to reference a diagram of the plant to answer several of these questions. This is precisely the idea behind Augmented Business Visualization. An Augmented Business Visualization (ABV) solution is one where your structured data (enterprise application data) and your unstructured data (documents, contracts, floor plans, designs, etc.) come together to allow you to make better decisions.  Essentially we're showing your business data into its context. AutoVue allows you to create ABV solutions by integrating your enterprise application with AutoVue’s hotspot framework. Hotspots can be defined for your document. Users can click these hotspots to trigger actions in your enterprise app. Similarly, the enterprise app can highlight the hotspots in your document based on its business data, creating a visual dashboard of your business data in the context of your document. ABV is not new. We introduced the hotspot framework in AutoVue 20.1 with text hotspots. Any text in a PDF or 2D CAD drawing could be turned into a hotspot. In 20.2 we have enhanced this to include 2 new types of hotspots: 3D and regional hotspots. 3D hotspots allow you to turn 3D parts into hotspots. Hotspots can be defined based on the attributes of the part, so you can create hotspots based on part numbers, material, date of delivery, etc.  Regional hotspots allow an administrator to define rectangular regions on any PDF, image, or 2D CAD drawing. This is perfect for cases where the document you’re using either doesn’t have text in it (a JPG or TIFF for example) or if you want to define hotspots that don’t correspond to the text in the document. There are lots of possible uses for AutoVue hotspots.  A great demonstration of how our hotspot capabilities can help add context to enterprise data in the Energy sector can be found in the following AutoVue movies: Maintenance Planning in the Energy Sector - Watch it Now Capital Construction Project Management in the Energy Sector  -  Watch it Now Commissioning and Handover Process for the Energy Sector  -  Watch it Now

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• Multiple Java EE Agents on Single Managed Server

  - by tina.wang

  A default JEE agent is created when you create domain, which is named as OracleDIAgent. 1. In Studio, duplicate the agent, change its name to genAgent, change the web application context to genagent. 2: Go to datasource of genAgent, drop all datasources.3: Generate server template. put the jar file under odi\common\templates\wls 4: Deploy this template by update the existing domain. Bring up the config.cmd, choose update existing domain. 5: Update the domain using the template that just generated. Go through the Configuration wizard. (I did not modify anything or configure anything here). 6: The wizard will give information says the deployment was successful. 7: Bring up the admin server and ODI_server1. 

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• Trust

  - by mprove

  I sense traffic of this blog w/o a present reason. Hmm. What about this,  brief musings about trust: Each software, each website, each social platform, each community building effort is a matter of trust building. You make a social promise to continue the effort, and to care for the commitment of the users or community members. It is easy to offer more to your community. On the other hand, it is quite difficult or impossible to take something away, or to close down or end the product or community without disappointing someone. cheers,Matthias

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• Tech Article: Tired of Null Pointer Exceptions? Use Java SE 8's Optional!

  - by Tori Wieldt

  A wise man once said you are not a real Java programmer until you've dealt with a null pointer exception. The null reference is the source of many problems because it is often used to denote the absence of a value. Java SE 8 introduces a new class called java.util.Optional that can alleviate some of these problems. In the tech article "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!" Java expert Raoul-Gabriel Urma shows you how to make your code more readable and protect it against null pointer exceptions. Urma explains "The purpose of Optional is not to replace every single null reference in your codebase but rather to help design better APIs in which—just by reading the signature of a method—users can tell whether to expect an optional value. In addition, Optional forces you to actively unwrap an Optional to deal with the absence of a value; as a result, you protect your code against unintended null pointer exceptions." Learn how to go from writing painful nested null checks to writing declarative code that is composable, readable, and better protected from null pointer exceptions. Read "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!"

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• Java Magazine: Growing on Open

  - by Tori Wieldt

  The November/December issue of Java Magazine is now out, with several great Java stories, including: Growing on Open AgroSense provides an all-Java open source platform for sustainable farming and precision agriculture. An Engine for Big Data Hadoop uses Java for large-scale analytics. JavaFX in SpringStephen Chin shows you why to use the Spring framework on the client. JCP Executive Q&A: Mike MilinkovichThe Eclipse Foundation’s executive director assesses the state of Java and the JCP. Exploring Lambda Expressions for the Java Language and the JVMBen Evans, Martijn Verburg, and Trisha Gee help you get ready for lambda expressions in Java SE 8. Get Started with Java SE for Embedded Devices on Raspberry PiWe walk you through getting Linux and Java SE for Embedded Devices to run on the Raspberry Pi in less than an hour. Java NationGet the news from JavaOne 2012 in San Francisco. Java Magazine is a bi-monthly online publication. It includes technical articles on the Java language and platform; Java innovations and innovators; JUG and JCP news; Java events; links to online Java communities; and videos and multimedia demos. Subscriptions are free. Do you have feedback about Java Magazine? Send a tweet to @oraclejavamag.

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• httpd service keep restarting. after 15-20 mins

  - by niraj

  I have recently purchased Dedicated Server which has 16bg ram and 1TB Harddisk. It has Cpanel and for firewall CSF Installd. I am mainly going to install it for File hosting service. Now the day i moved my httpd service keep restarting every 15-20 mins. It becomes unresponsive after that so have to manually restart it. My httpd settings are Start Servers = 5 Minimum Spare Servers = 5 Maximum Spare Servers = 10 Server Limit = 20000 Max Clients = 10000 Max Requests Per Child = 10000 Keep-Alive = On Keep-Alive Timeout = 5 Max Keep-Alive Requests = Unlimited Timeout 300 TOP is top - 14:53:41 up 1 day, 23:39, 2 users, load average: 0.10, 0.14, 0.09 Tasks: 1563 total, 1 running, 1562 sleeping, 0 stopped, 0 zombie Cpu(s): 0.7%us, 0.6%sy, 0.0%ni, 98.1%id, 0.2%wa, 0.0%hi, 0.5%si, 0.0%st Mem: 16303780k total, 16142048k used, 161732k free, 135264k buffers Swap: 8224760k total, 868k used, 8223892k free, 14136616k cached Please help me in this its keep happning.

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• Proving What You are Worth

  - by Ted Henson

  Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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• The Lease Standard Train is Back on Track

  - by Theresa Hickman

  As I was walking to the elevator, I ran into Seamus Moran, our resident accounting expert. Me: “Hi Seamus, where have you been? You don’t write, you don’t call, and you don’t send me flowers. I’ve been hearing more and more about the Lease Accounting topic. It looks like Congress is weighing in on it too and putting heat on FASB. According to a recent article in Reuters  “representatives Brad Sherman, a Democrat, and Republican John Campbell, have written to the U.S. Financial Accounting Standards Board warning of dire economic fallout from a plan to have companies put leases on their balance sheets." Here’s what Seamus had to say: Yes, but there have been some recent developments. The FASB and IASB cleared a logjam, resolved a final “content of the standard” issue, and articulated a way to move forward on Leases last Wednesday.  It looks like the Lease Standard Train is back on track.   We’ve just had a briefing from PwC. The Lease timeline now looks like this: Now to June 2012: The staff will write up the decisions June 2012: Boards will meet on “logistical” issues (glossed over) Oct, Nov, most likely December 2012: A New Lease Exposure Draft will be crafted January – April 2013: Public Comment period begins April to September 2013: Everyone to digest the comments and draft the final standard End of 2013 (Probably more like Early 2014): Publish the new Lease Accounting Standards 2015: Retroactive reporting 2017: New standard is effective It seems that leases under one year will be treated as “rent expense”. If it doesn’t cross two (annual) balance sheets, it doesn’t really matter. This is good news in terms of clarity, resolution, and moving forward on one of the last remaining items to converge the IFRS and U.S. GAAP standards. There are ambiguities, issues, concerns, et cetera, of course, and there are bright lines (“rules”) that bother the “no rules, please” people and ambiguities (“judgments”) that bother the “clarity, please” people, but at least the train isn’t falling off the tracks.  

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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• Browser Alert -- cannot download links using Internet Explorer

  - by user554629

  Internet Explorer ( ie8, ie9 ) is mangling downloads from this blog. Links to files on this blog ( eg., dirstats ) are typically downloaded using browser:  R-click, SaveAs This works fine on Chrome, Firefox and Safari.  Internet Explorer is not handling the html reference to the file, and adds .html to the filename.   The file will be saved in an incorrect format.   Relatively harmless for a script file that is plain text, but binary files like obiaix.tar.gz , will be corrupted, and there is nothing you can do about it. "Don't get corrupted, get rid of cable  Internet Explorer, use firefox"  ( sorry, US TV advert reference ) The useful part of the compressed tar file is that you don't have to worry about Windows line-end characters corrupting the scripts, and you don't have to change execution permissions to get the scripts to work. dos2unix dirstats   chmod +x dirstats

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• Questions Anyone?

  - by Kevin Smith

  I've been working with WebCenter Content for almost 9 years now and have a ton of topics rolling around my head that I'm sure would make excellent blog post once I find the time to write them up. Does anyone have any questions they would like answered? Like why does WCC do ...? How does this feature work? I can't seem to get this working? Post your question to the comments and if it is something on my list of topics I had planned on creating a blog post about I will move it to the top of the list.

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• Welcome to ubiquitous file sharing (December 08, 2009)

  - by user12612012

  The core of any file server is its file system and ZFS provides the foundation on which we have built our ubiquitous file sharing and single access control model.  ZFS has a rich, Windows and NFSv4 compatible, ACL implementation (ZFS only uses ACLs), it understands both UNIX IDs and Windows SIDs and it is integrated with the identity mapping service; it knows when a UNIX/NIS user and a Windows user are equivalent, and similarly for groups.  We have a single access control architecture, regardless of whether you are accessing the system via NFS or SMB/CIFS.The NFS and SMB protocol services are also integrated with the identity mapping service and shares are not restricted to UNIX permissions or Windows permissions.  All access control is performed by ZFS, the system can always share file systems simultaneously over both protocols and our model is native access to any share from either protocol.Modal architectures have unnecessary restrictions, confusing rules, administrative overhead and weird deployments to try to make them work; they exist as a compromise not because they offer a benefit.  Having some shares that only support UNIX permissions, others that only support ACLs and some that support both in a quirky way really doesn't seem like the sort of thing you'd want in a multi-protocol file server.  Perhaps because the server has been built on a file system that was designed for UNIX permissions, possibly with ACL support bolted on as an add-on afterthought, or because the protocol services are not truly integrated with the operating system, it may not be capable of supporting a single integrated model.With a single, integrated sharing and access control model: If you connect from Windows or another SMB/CIFS client: The system creates a credential containing both your Windows identity and your UNIX/NIS identity.  The credential includes UNIX/NIS IDs and SIDs, and UNIX/NIS groups and Windows groups. If your Windows identity is mapped to an ephemeral ID, files created by you will be owned by your Windows identity (ZFS understands both UNIX IDs and Windows SIDs). If your Windows identity is mapped to a real UNIX/NIS UID, files created by you will be owned by your UNIX/NIS identity. If you access a file that you previously created from UNIX, the system will map your UNIX identity to your Windows identity and recognize that you are the owner.  Identity mapping also supports access checking if you are being assessed for access via the ACL. If you connect via NFS (typically from a UNIX client): The system creates a credential containing your UNIX/NIS identity (including groups). Files you create will be owned by your UNIX/NIS identity. If you access a file that you previously created from Windows and the file is owned by your UID, no mapping is required. Otherwise the system will map your Windows identity to your UNIX/NIS identity and recognize that you are the owner.  Again, mapping is fully supported during ACL processing. The NFS, SMB/CIFS and ZFS services all work cooperatively to ensure that your UNIX identity and your Windows identity are equivalent when you access the system.  This, along with the single ACL-based access control implementation, results in a system that provides that elusive ubiquitous file sharing experience.

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• OSCON: Java and a Nice Discount

  - by Tori Wieldt

  Now in its 14th year, OSCON, O'Reilly's annual open source conference, will once again be in Portland, OR on July 16-20, 2012.  Join the world’s open source pioneers, builders, and innovators at the Oregon Convention Center for five intense days to learn about open development, challenge your assumptions, and fire up your brain.With 200+ speakers, 18 tracks, hundreds of technologies, and over 3,000 hackers in attendance, it's a place to learn and network. You’ll find practical tutorials, inspirational keynotes, and a wealth of information on open source languages, platforms, and development. OSCON includes whole track devoted to Java & the JVM, and the list of speakers is impressive. OSCON is where the serious thinkers and doers—and their favorite technologies—converge. And when the day’s sessions are over, join people just like you for some serious fun. Thanks to Java Magazine (you have subscribed to Java Magazine, right? If not, get your free digital subscription now!), you can register for OSCON and save 20% with code JAVAMAG.

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• Chart Filtering

  - by Tim Dexter

  Interesting question from a colleague this week. Can you add a filter to a chart to just show a specific set of data? In an RTF template, you need to do a little finagling in the chart definition. In an online template, a couple of clicks and you're done. RTF Build your chart as you would normally to include all the data to start with. Now flip to the Advanced tab to see the code behind the chart. Its not very pretty but with a little effort you can get it looking a little more friendly. Here's my chart showing employees and their salaries. <Graph depthAngle="50" depthRadius="8" seriesEffect="SE_AUTO_GRADIENT"> <LegendArea visible="true"/>  <Title text="Executive Department Only" visible="true" horizontalAlignment="CENTER"/>  <LocalGridData colCount="{count(.//G_2)}" rowCount="1">   <RowLabels>    <Label>SALARY</Label>   </RowLabels>   <ColLabels>    <xsl:for-each select=".//G_2">     <Label><xsl:value-of select="EMP_NAME"/></Label>    </xsl:for-each>   </ColLabels>   <DataValues>    <RowData>     <xsl:for-each select=".//G_2">      <Cell><xsl:value-of select="SALARY"/></Cell>     </xsl:for-each>    </RowData>   </DataValues>  </LocalGridData> </Graph> Note the emboldened text. Its currently grabbing all values in the G_2 level of the data. We can use an XPATH expression to filter the data to the set we want to see. In my case I want to only see the employees that are in the Executive department. My  data is structured thus:   <DATA_DS>     <G_1>         <DEPARTMENT_NAME>Accounting</DEPARTMENT_NAME>         <G_2>             <MANAGER>Higgins</MANAGER>             <EMPLOYEE_ID>206</EMPLOYEE_ID>             <HIRE_DATE>2002-06-07T00:00:00.000-04:00</HIRE_DATE>             <SALARY>8300</SALARY>             <JOB_TITLE>Public Accountant</JOB_TITLE>             <PARAS>11000</PARAS>             <EMP_NAME>William Gietz</EMP_NAME>         </G_2> So the XPATH expression Im going to use to limit the data to the Executive department would be .//G_2[../DEPARTMENT_NAME='Executive'] Note the ../ moves the parser up the XML tree to be able to test the DEPARTMENT_NAME value. I added this XPATH expression to the three instances that need it ColCount, ColLabels and RowData. Its simple enough to do. Testing your XPATH expression is easier to do using a table of data. Please note, as soon as you make changes to the chart code. Going back to the Builder tab, you'll find that everything is grayed out. I recommend you make all the changes you can via the chart dialog before updating the code. Online Template Implementing the filter is much simpler, there is a dialog box to help you out. Add you chart and fill out the various data points you want to show. then hit the Filter item in the ribbon above the chart. That will pop the filter dialog box where you can then add a filter to the chart.   You can add multiple filters if needed and of course you can use the Manage Filters button to re-open and edit the filters. Pretty straightforward stuff!

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• New Whitepaper: Sales Cloud Business Object Cheatsheet

  - by Richard Bingham

  Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Calling Web Service with Complex Parameters in ADF Mobile

  - by Shay Shmeltzer

  Many of the SOAP based web services out there have parameters of specific object types - so not just simple String/int inputs. The ADF Web service data control makes it quite simple to interact with them. And this applies also in the case of ADF Mobile. Since there were several thread on OTN asking about this - I thought I'll do a quick demo to refresh people memory about how you pass these "complex" parameters to your Web service methods. By the way - this video is also relevant if you are not doing mobile development, you'll basically use the exact same process for building "regular web" ADF applications that access these types of Web services. One more thing you might want to do after you create the page is look at the binding tab to see the method call in there, and notice the parameters for it in the structure property. Go and look at their NDValue property to get the complete picture.

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• Hack Fest at Devoxx

  - by Yolande Poirier

  On November 11th and 12th, Devoxx attendees will get the chance to build a Java embedded application onsite. During the Raspberry Pi & Leap Motion hands-on labs on Monday and Tuesday mornings, you will learn about Raspberry Pi development with Java embedded using Leap Motion and other sensors. The afternoons are hacking time on a project of your choice. You can get your inspiration from existing projects. You can also use their project source code and improve on already developed applications.  The goal is for you to create something fun and innovative in only a couple of days, no matter your experience in embedded systems.  We provide you with equipment like the Raspberry Pi, sensors, and Leap Motion. Thanks to Stephan Janssen for lending us 10 Leap Motions for the Hack Fest. Raspberry Pi and sensors are pre-configured. You will access the sensors via a web address. You can build a project alone if you want. We also give the opportunity to brainstorm ideas with other attendees and maybe build something more complex. You will get one-on-one help from top-notch coaches. Vinicius Senger has tons of experience with Java and the Raspberry. He runs Java embedded challenges and give training year round. Geert Bevin contributed to many open source projects and his latest venture is with the Leap Motion. Bruno Borges's expertise is in connecting backend logic with great interfaces. Yara Senger is a Java Champion and a great Java embedded mentor.    Don't miss this opportunity! This is your chance to transform your idea into a Raspberry Pi or a Leap Motion application.

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• PL/SQL to delete invalid data from token Strings

  - by Jie Chen

  Previous article describes how to delete the duplicated values from token string in bulk mode. This one extends it and shows the way to delete invalid data. Scenario Support we have page_two and manufacturers tables in database and the table DDL is: SQL> desc page_two; Name NULL? TYPE ----------------------------------------- -------- ------------------------ MULTILIST04 VARCHAR2(765) SQL> SQL> desc manufacturers; Name NULL? TYPE ----------------------------------------- -------- ------ ID NOT NULL NUMBER NAME VARCHAR In table page_two, column multilist04 stores a token string splitted with common. Each token represent a valid ID in manufacturers table. My expectation is to delete invalid token strings from page_two.multilist04, which have no mapping id in manufacturers.id. For example in below SQL result: ,6295728,33,6295729,6295730,6295731,22, , value 33 and 22 are invalid data because there is no ID equals to 33 or 22 in manufacturers table. So I need to delete 33 and 22. SQL> col rowid format a20; SQL> col multilist04 format a50; SQL> select rowid, multilist04 from page_two; ROWID MULTILIST04 -------------------- -------------------------------------------------- AAB+UrADfAAAAhUAAI ,6295728,6295729,6295730,6295731, AAB+UrADfAAAAhUAAJ ,1111,6295728,6295729,6295730,6295731, AAB+UrADfAAAAhUAAK ,6295728,111,6295729,6295730,6295731, AAB+UrADfAAAAhUAAL ,6295728,6295729,6295730,6295731,22, AAB+UrADfAAAAhUAAM ,6295728,33,6295729,6295730,6295731,22, SQL> select id, encode_name from manufacturers where id in (1111,11,22,33); No rows selected SQL> Solution As there is no existing SPLIT function or related in PL/SQL, I should program it by myself. I code Split intermediate function which is used to get the token value between current splitter and next splitter. Next program is main entry point, it get each column value from page_two.multilist04, process each row based on cursor. When it get each multilist04 value, it uses above Split function to get each token string stored to singValue variant, then check if it exists in manufacturers.id. If not found, set fixFlag to 1, pending to be deleted.

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• Best Party of 2011: Introducing Java 7

  - by Tori Wieldt

  As a member of the Java community, you played a critical role in building Java 7. You contributed great ideas for new features and new ways of working and collaborating to take the next step in development. And now, it’s time to celebrate with a global gathering of the Java community—online and live. See your ideas at work. Hear about everything Java 7 can do for you and how we’re moving Java forward together. Join us for celebrations in Redwood Shores, São Paulo, or London—as we unveil the latest innovations in Java 7. The three events will be joined with each other by satellite, and will be available as a webcast if you can't attend the live events. Learn from fellow developers around the globe who are getting the most out of the new features. Get overviews from the Java experts on Project Coin, the Fork/Join framework, the new file system API, improvements to the VM, and a panel discussion with Q & A. Thursday, July 07, 2011 Redwood Shores, United States: 9:00 a.m. PT - 1:30pm PT São Paulo, Brazil: 1:00 p.m BRT London, England: 5:00 p.m. BST Live Webcast: 9:00 a.m. PT - 1:30pm PT  Get more information about the July 7 events. You need to register for the live events or webcast. There will also be other celebrations at Java User Group (JUG) meetings for the next few months.Find your local JUG. Follow the conversation on Twitter: follow @Java and use #java7 Java is moving forward, let's party!

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• Localized database for customers

  - by Jim

  The company I work for, has just moved to AWS - and currently they have one very large central database with the instance currently located in America. However, one of their clients has requested that all of their data is held in the EU. So creating an AWS instance in Ireland isn't a problem, the problem is the database and how to manage it. We were considering having another database that runs in the EU for European customers, and use a different primary key step, so that the primary keys will never conflict in case the two locations need to be merged in the future. The problem is, if we have a customer that uses our system in both America, and the EU we would have to create 2 accounts for that user, and reporting across both regions would not be possible as the connection time would be too high. Is there an alternative to set this up?

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• Cloud Infrastructure has a new standard

  - by macoracle

  I have been working for more than two years now in the DMTF working group tasked with creating a Cloud Management standard. That work has culminated in the release today of the Cloud Infrastructure Management Interface (CIMI) version 1.0 by the DMTF. CIMI is a single interface that a cloud consumer can use to manage their cloud infrastructure in multiple clouds. As CIMI is adopted by the cloud vendors, no more will you need to adapt client code to each of the proprietary interfaces from these multiple vendors. Unlike a de facto standard where typically one vendor has change control over the interface, and everyone else has to reverse engineer the inner workings of it, CIMI is a de jure standard that is under change control of a standards body. One reason the standard took two years to create is that we factored in use cases, requirements and contributed APIs from multiple vendors. These vendors have products shipping today and as a result CIMI has a strong foundation in real world experience. What does CIMI allow? CIMI is both a model for the resources (computing, storage networking) in the cloud as well as a RESTful protocol binding to HTTP. This means that to create a Machine (guest VM) for example, the client creates a “document” that represents the Machine resource and sends it to the server using HTTP. CIMI allows the resources to be encoded in either JavaScript Object Notation (JSON) or the eXentsible Markup Language (XML). CIMI provides a model for the resources that can be mapped to any existing cloud infrastructure offering on the market. There are some features in CIMI that may not be supported by every cloud, but CIMI also supports the discovery of which features are implemented. This means that you can still have a client that works across multiple clouds and is able to take full advantage of the features in each of them. Isn’t it too early for a standard? A key feature of a successful standard is that it allows for compatible extensions to occur within the core framework of the interface itself. CIMI’s feature discovery (through metadata) is used to convey to the client that additional features that may be vendor specific have been implemented. As multiple vendors implement such features, they become candidates to add the future versions of CIMI. Thus innovation can continue in the cloud space without being slowed down by a lowest common denominator type of specification. Since CIMI was developed in the open by dozens of stakeholders who are already implementing infrastructure clouds, I expect to CIMI being adopted by these same companies and others over the next year or two. Cloud Customers who can see the benefit of this standard should start to ask their cloud vendors to show a CIMI implementation in their roadmap.  For more information on CIMI and the DMTF's other cloud efforts, go to: http://dmtf.org/cloud

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• Install tmux on Mac OS X

  - by unixben

  This is a short run down on how to get tmux running on your Mac OS X system. The same methodology applies when compiling this on Solaris. What is tmux? According to the developer's page, "tmux is a terminal multiplexer: it enables a number of terminals (or windows), each running a separate program, to be created, accessed, and controlled from a single screen. tmux may be detached from a screen and continue running in the background, then later reattached". Why not just use screen? For me, the primary reason I switched to tmux from screen is the much easier configuration syntax that tmux offers. If you've ever struggled with formatting screen's caption or hardstatus line, then you will appreciate the ease with which you can achieve the same results in tmux. Preparing your environment You will need a C compiler installed. I believe that OS X ships by default with GNU make, but if not, then you will need to obtain it or use Xcode. Download the sources While I'm putting all this together, I like to keep everything neatly tucked away in a build directory. mkdir ~/build cd ~/build curl -OL http://downloads.sourceforge.net/tmux/tmux-1.5.tar.gz curl -OL http://downloads.sourceforge.net/project/levent/libevent/libevent-2.0/libevent-2.0.16-stable.tar.gz Unpack the sources tar xzf tmux-1.5.tar.gz tar xzf libevent-2.0.16-stable.tar.gz Compiling libevent cd libevent-2.0.16-stable ./configure --prefix=/opt make sudo make install Compiling tmux cd ../tmux-1.5 LDFLAGS="-L/opt/lib" CPPFLAGS="-I/opt/include" LIBS="-lresolv" ./configure --prefix=/opt make sudo make install That's all there is to it!

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