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  • Speaker Notes...

    - by wulfers
    At a .Net User Group meeting this week, I experienced two poorly prepared speakers floundering through presentations….  As a Lead Technologist at the company I work for, I have experience training technical staff and also giving presentations at code camps.  Here are a few guidelines for aspiring speakers you might find helpful…   1.       Do not stand in front of your audience and read your slides.  This is  offensive to your audience and not what they came for...  Your slides are there to reinforce the information you are presenting and to give the audience a little clarification on some terms you may use and as a visual aid for some complicated issues. 2.       Have someone review your presentation (slides, notes, …) who speaks the language you will be presenting in fluently.  Also record at least ten minutes of your presentation and have that same person review that.  One of the speakers this week used the word “Basically” fifty times in less than thirty minutes…  I started to flinch every time he used the term. 3.       Be Prepared  -  before the presentation begins.  Don’t make any last minute changes to your presentation or demo code the night before.  Don’t patch your laptop or demo servers the night before.  If possible create a virtual image that you only use for presentations and use that (refreshed before every presentation). 4.       Know the level of expertise of your audience.  Speaking above or below their abilities will make or break your presentation. 5.       Deliver what you promise. The presentation this week was supposed to be on BDD (Behavior Driven Develpment).  The presenter completely ran off track and 90% of the discussion was how his team mistakenly used TDD (Test Driven Development), and was unhappy with the results.  Based on his loss of focus we only heard a rushed 10 minute presentation on DBB which was a disservice to the audience. 6.       Practice your presentation with your own small team before you try this on a room full of people you don’t know.  A side benefit of doing this with your own team is that you can get candid feedback from your team and also get kudos for training your own team.  I find I can also turn my presentations into technical white papers and get a third benefit from the work I’ve put into a presentation. 7.       Sharpen your own saw.  Pick a topic that is fairly current.  Something you would like to learn about and would benefit your current career path. 8.       Have fun doing it.

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  • Oracle Partner Architects Training

    - by mseika
    Dear Oracle Partner, There is a lot more to Oracle technology than meets the eye. Sure, you already belong to a small circle of our most experienced and committed partners. But are you making the best use possible of our technology solutions? Put it to the test.  Join the “Oracle Partner Architects Training”. It is aimed at providing your experts, architects and consultants with in-depth architectural knowledge about Oracle technology. Here is your chance to learn from the best. Seasoned speakers, exclusive content and no product marketing. Oracle technology beyond the obvious. Choose from any of the 40 recorded training sessions. Topics include:  • Security• Service integration • Database and options• Data integration • BI and applications• Applications and infrastructure• Hardware and software combinations The market and Oracle value specialized partners More information about specialization can be found on opn.oracle.com. Click through to OPN Program/Specialize “What’s in it for us?” Quite simply: the opportunity to gain the differentiation and competitive edge you need to stand out in the marketplace. • Differentiate your company through expertise in leading Oracle IT solutions;• Get your experts, architects and consultants up to speed on specialized services and solutions;• Make our customers’ shortlists. They are looking for value-added solutions for their business.   Recordings All sessions are recorded. After registering for a session in oraevents, you will receive the info to access the webex recording. Your timing, your tempo.  Registration and more information Visit architects.oraevents.eu to sign up for the recorded sessions. NOTE: Looking to get your consultants Oracle certified? One more reason to join the Oracle Partner Architects Training. It is the fast track to getting their expertise validated with an Oracle certificate. Training schedule  Choose from any of the 40 recorded training sessions: SECURITY THE PRACTICAL APPROACH •  Identity governance• Access management• Data privacy and protection• End-to-end security, layers of exposures•  Identity & access management, why and where to start?• Data security, how? SERVICE INTEGRATION A NEW ROADTO ENTERPRISE-WIDE SERVICE INTEGRATION • Oracle RUEI: maximize business value by insight into real end-user experiences•  Governance challenges in the services landscape•  Creating an agile enterprise (by Jeff Davies)• Oracle’s approach to SOA (by Jeff Davies) - guiding and accelerating SOA success• Technical case study – the SOA challenge• Oracle’s unified business process management suite 11g (incl. demo) DATABASE DATABASE AND OPTIONS, GOINGWIDE •  Understanding service level agreements for databases• Database lifecycle management• Data centric information lifecycle management DATA INTEGRATION  DIS FOR ARCHITECTS • Data integration solutions: an overview• ODI and goldengate• Data quality

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  • Lookup Viewer

    - by Geertjan
    The Maven integrated view that I showed yesterday I was able to create because I happened to know that an implementation of SubprojectProvider and LogicalViewProvider are in the Lookup of Maven projects. With that knowledge, I was able to use and even delegate to those implementations. But what if you don't know that those implementations are in the Lookup of the Project object? In the case of the Maven Project implementation, you could look in the source code of the Maven Project implementation, at the "getLookup" method. However, any other module could be putting its own objects into that Lookup, dynamically, i.e., at runtime. So there's no way of knowing what's in the Lookup of any Project object or any other object with a Lookup. But now imagine that you have a Lookup Viewer, as a tool during development, which you would exclude when distributing the application. Whenever new objects are found in the Lookup, the viewer displays them. You could install the Lookup Viewer into NetBeans IDE, or any other NetBeans Platform application, and then get a quick impression of what's actually in the Lookup when you select a different item in the application during development. Here it is (though I vaguely remember someone else writing something similar): Above, a Maven Project is selected. The Lookup Window shows that, among many other classes, an implementation of SubprojectProvider and LogicalViewProvider are found in the Lookup when the Maven Project is selected. If an item in the Lookup Window has its own Lookup, the content of that Lookup is displayed as child nodes of the Lookup, etc, i.e., you can explore all the way down the Lookup of each item found within objects found within the current selection. (What's especially fun is seeing the SaveCookieImpl being added and removed from the Lookup Window when you make/save a change in a document.) Another example is below, showing the Lookup Window installed in a custom application created during a course at MIT in Boston: A small trick I had to apply is that I always show the previous Lookup, since the current Lookup, when you select one of the Nodes in the Lookup Window, would be the Lookup of the Lookup Window itself! If anyone is interested in this, I can publish the NetBeans module providing the above window to the NetBeans update center. 

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  • What to do when opensource project starts to tear apart? (or a manager tries to write code and than shouts at the team)

    - by Kabumbus
    Imagine there is an open source cross-platform project on Google code. It has lots of revisions (1000). It concentrates in itself lots technological stuff - rare stuff - it mixes top tech. It contains server, and more than one client. The project was created by a well-connected team of developers (friends) and a manager that was sponsoring project at its start up during its first few months (project now is more than a year old-sponsoring oss project is a big good deal- also gave the idea of project to developers). The project was growing in complexity and effort reqiered to continue development. Once upon a time a manager - team leader started trying to write code (he was a programmer in some other projects - not the best, but he felt like he was one). He started because one of the developers suggested an idea at the team meeting and he felt he just needed to do it on his own. He failed, and he told the dev team about it. The dev team did what he failed to do in a few days. After that, the manager feels that team codes with out him perfectly and gets the job done in short time. He felt sorry and lost and he started to crash like an old bad PC. Firstly, he started to scream (in forms of messages not in voice) he tried to tell developers that what they were doing was a bad, not-needed thing - developers kindly told him that his "beginnings" were not compilable while dev team product worked as needed. He told the developers that all work they do should be firstly discussed with him. Here is the part where we need to mention that all team members are "project owners" and logically have equal rights. The team leader suggested to the developers these options: change their dev process to go through him, or be moved from project owners to contributers. So what are our options as developers? What arguments we can provide to the team leader/manager for him to calm down? Is it possible to save the project or is it better to fork out now? An important issue is that lately we had no active ticket system, and I personally think that this was the reason the mess appeared. So... any ideas?

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  • Interesting Topics in Comp. Sci. for New Students?

    - by SoulBeaver
    I hope this is the right forum to ask this question. Last friday I was in a discussion with my professors about the students' lack of motivation and interest in the field of Computer Science. All of the students are enrolled, but through questionnaires and other questions that my professor posed it was revealed that over 90% of all enrolled students are just in it for the reward of getting a job sometime in the future (since it's a growing field with high job potential) I asked my professor for the permission to take over the first couple of lectures and try and motivate, interest and inspire students for the field of Computer Science and programming in particular (this is the Intro to Programming course). This request was granted and I now have a week to come up with a lecture topic for my professor's five groups. My main goal isn't to teach, I just want to get students to be as interested in the field as I am. I want to show them what's possible, what awesome magical things have been done in the field, the future we are heading towards using programming and Comp. Sci. Therefore, I would like to pose this question: I have a few topics, materials and sample projects that I would like to talk about: -- Grace Hopper (It is my hope to interest the female programmers in the class. There are never more than two or three per group and they, more than males, are prone to jumping ship and abandoning Comp. Sci.) -- The Singularity Institute -- Alan Turing -- Robotics -- Programming not as a chore or a must, but the idea that we are, at our core, the nexus to which anything anybody does in the digital world is connected to. We are the problem solvers; we assemble all the parts together and we are the ones that, essentially, make the vision a reality. -- Give them an idea for a programming project which, through the help of the professor, could be significant to every student (I want students to not only feel interested in the topic, but they should feel important, that what they do here makes a difference) Do you have interesting topics worthy of discussion, something I can tell the students which they can get interested about? How would you approach the lecture? If you had 90 minutes worth of time to try and get students interested in the project, what would you do?

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  • I'm a C Programmer, but I can't find a comfortable environment to work in

    - by Jesse Brands
    Hello everyone, Last time I asked a question, I was having issues dealing with Java which I had to do for a course work. I generally use C for my development work - especially personal projects - and I've grown up in what is pretty much a Linux/UNIX world. In this world, it was easy to use C, you had your C compiler (GCC is excellent in that regard) and a wealth of tools such as the command line and vi/emacs/whatever-you-got. However, that was all that I really liked about Linux/UNIX. It really fitted well with the C language; nowadays, I'm somewhat forced into Windows/Mac OS X for most of my work. C seems poorly supported on a mac for starters, there's no GUI API to use and pretty much you get forced into Obj-C. This is not a problem, I like Objective-C, but it's another language I have to learn. Now coming to Windows. Why does everything about Windows Development try to scare me away? It's basically come down to: USE C# AND .NET OR DIE. I don't like C#, I like C, they are fundamentally different. Yet when I make a Windows Forms application in MSVC++ (I know that's not C), I get a main function riddled with weird things I've never heard of before, along with a poor, barely-compliant C/C++ compiler. What am I to do when I just want to program in C, make applications that look and feel like native Windows applications (I am a sucker for aesthetics, and I'm not looking to make something cross-platform. I just want it to work on Windows, and look as native as possible.). C++ is a fine alternative, but it really looks like the only way to make a decent, native feeling Windows application, is to use C#. Am I missing something here? I'd rather not use CYGWIN. Like I said, I want people to install the program, and it should just work out of the box on Windows 7. Program in question involves a Media Player, if anyone is curious what I'm targetting at. Anyone who had the same experiences who can help me out? How can I code something in ANSI C and still have a native feel?

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  • Agile Documentation

    - by Nick Harrison
    We all know that one of the premises of the agile manifesto is to value Working Software over Comprehensive Documentation. This is a wonderful idea and it takes a tremendous burden off of project implementations. I have seen as many projects fail because of the maintenance weight of the project documentations as I have for any reason. But this goal as important as it is may not always be practical. Sometimes the client will simply insist on tedious documentation despite the arguments against it. This may be to calm a nervous client. This may be to satisfy an audit / compliance requirement. This may be a non-too subtle attempt at sabotaging the project. Ok, it is probably not an all out attempt to sabotage the project, but it will probably feel that way. So what can we do to keep to the spirit of the Agile Manifesto but still meet the needs of the client wanting the documentation? This is a good question that I have been puzzling over lately! I hope to explore some possible answers more fully here. A common theme that my solutions are likely to follow is the same theme that I often follow with simplifying complex business logic. Make it table driven! My thought is that the sought after documentation could be a report or reports out of a metadata repository. Reports are much easier to maintain than hand written documentation. Here are a few additional advantages that we can explore over time: Reports will take advantage of the fact that different people have different needs and different format requirements Reports and the supporting metadata are more easily validated and the validation can be automated. If the application itself uses this metadata than there never has to be a question as to whether or not the metadata is up to date. It is up to date or the application would not work. In many cases we should be able to automatically gather most of the Meta data that we need using reflection, system tables, etc. I think that this will lower the total cost of ownership for the documentation and may provide something useful beyond having a pretty document to look at.  What are your thoughts?

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  • EBS Accounts Payables Customer Advisory

    - by cwarticki
    Blogging to let you know of an important set of Oracle Payables patches that were released for R12.1 customers.  Accounts Payable Customer Advisory: Dear Valued Oracle Support Customer, Since the release of R12.1.3 a number of recommended Payables patches have been made available as standalone patches, to help address important business process incidents. Adoption of these patches is highly recommended. To further facilitate adoption of these Payables patches Oracle has consolidated them into a single Recommended Patch Collection (RPC). The RPC is a collection of recommended Payables patches created with the following goals in mind: Stability: Help address issues that are identified by Oracle Development and Oracle Software Support that may interfere with the normal completion of important business processes such as period close. Root Cause Fixes: Help make available root cause fix for data integrity that may delay period close, normal invoice flow and other business actions. Compact: Keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: Collection of patches based on functional area that allows customer to apply, based on their individual needs and goals, all three RPC’s at once or in phases. Payables: -          New AP RPC (14273383:R12.AP.B) has all data corruption root cause fixes known to date plus tons of other crucial fixes (Note: 1397581.1). -          Companion must have RPCs: o   Note: 1481221.1: R12.1: Payments Recommended Patch Collection (IBY RPC), August 2012 o   Note: 1481235.1: R12.1: E-Business Tax Recommended Patch Collection (ZX RPC), August 2012 o   Note: 1481222.1: R12.1: Sub Ledger Accounting (SLA) Recommended Patch Collection (XLA RPC), August 2012 -          This time we beat the system far harder on testing and it held up remarkably well. We could not get any data corruption events in the Invoice Cancel/Discard flow (that is the #1 generator) neither we could cause Orphan Events in the system. Therefore this is very good code. Financials: -          ALL FIN modules now have RPCs: full listing is in (Note: 954704.1)

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  • Dadaism and Agility

    - by alexhildyard
    We all have our little bugbears, and something that has given me particular pause over the years is the place of Agility in the software development life cycle. While I have seen it used successfully on both small and Enterprise-level projects, I have also seen many instances in which long-standing technical debt has also originated under its watch. Ironically the problem in such cases seems to me not that the practitioners in question have failed to follow due process (Test, Develop, Refactor -- a common "what" of Agile), but basically that they have missed the point (the "why" of Agile). It's probably a sign of my age that I'm much more interested in the "why" than the "what", since I feel that the latter falls out naturally from the former, but that this is not a reciprocal relationship.Consider Dadaism, precursor to the Surrealist movement in the early part of the twentieth century. Anyone could stand up and proclaim he or she was Dada; anyone could write cut-ups, or pull words out a hat, or produce gibberish on duelling typewriters under the inspiration of Dada. And all that took place at such performances was a manifestation of Dada, and all the artefacts that resulted were also Dada. Hence one commentator's engimatic observation that 'when one speaks of Dada, then one speaks of Dada. But when one does not speak of Dada, one still speaks of Dada.'What is Dada? Literally, Dada is what you say it is. But that's also missing the point. Dada is about erecting a framework within which utterances like this are valid; Dada is about preparing a stage for itself. Dadaism exemplifies the purity of a process-driven ideology -- in fact an ideology that is almost pure process, with nothing extraneous in the way of formal method, and while perhaps Agile delivery should not embrace the liberties of Dadaism too literally, some of the similarities nevertheless are salutary.Agile -- like Dada -- is an attitude; it is about *being* agile; it is not really about doing a specific set of things that are somehow *part* of being Agile. It is an abstract base rather than an implementation, a characteristic rather than a factor. It is the pragmatic response to the need for change in the face of partial information, ephemeral requirements and a healthy dose of systematic uncertainty. In practice this will usually mean repeatedly making the smallest useful changes to a system, recognising that systems evolve, and that all change carries risk. It will usually mean that instead of investing effort in future-proofing a system against a known technology roadmap, one instead invests one's energies in the daily repetition and incremental development of processes best designed to accommodate change quickly. But though it may mean these things in practice, it isn't actually *about* either of these things; it's about the mindset, the attitude that conceives of such responses as sensible solutions given the larger and ultimately unclassifiable thing that constitutes the development lifecycle of a specific project.

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  • How do I take responsibility for my code when colleague makes unnecessary improvements without notice?

    - by Jesslyn
    One of my teammates is a jack of all trades in our IT shop and I respect his insight. However, sometimes he reviews my code (he's second in command to our team leader, so that's expected) without a heads up. So sometimes he reviews my changes before they complete the end goal and makes changes right away... and has even broken my work once. Other times, he has made unnecessary improvements to some of my code that is 3+ months old. This annoys me for a few reasons: I am not always given a chance to fix my mistakes He has not taken the time to ask me what I was trying to accomplish when he is confused, which could affect his testing or changes I don't always think his code is readable Deadlines are not an issue and his current workload doesn't require any work in my projects other than reviewing my code changes. Anyways, I have told him in the past to please keep me posted if he sees something in my work that he wants to change so that I could take ownership of my code (maybe I should have said "shortcomings") and he's not been responsive. I fear that I may come off as aggressive when I ask him to explain his changes to me. He's just a quiet person who keeps to himself, but his actions continue. I don't want to banish him from making code changes (not like I could), because we are a team--but I want to do my part to help our team. Added clarifications: We share 1 development branch. I do not wait until all my changes complete a single task because I risk losing some significant work--so I make sure my changes build and do not break anything. My concern is that my teammate doesn't explain the reason or purpose behind his changes. I don't think he should need my blessing, but if we disagree on an approach I thought it would be best to discuss the pros and cons and make a decision once we both understand what is going on. I have not discussed this with our team lead yet as I would prefer to resolve personal disagreements without getting management involved unless it is necessary. Since my concern seemed more of personal issue than a threat to our work, I chose to not bother the team lead. I am working on code review process ideas--to help promote the benefits of more organized code reviews without making it all about my pet peeves.

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  • SEO to ensure visibility for a narrow, non-competitive, non-commercial site

    - by hen3ry
    I'm webmaster of a non-commercial site in English. A non-native-English speaker asked me why our site doesn't produce hits in Google searches she conducts for relevant keywords in her native language. I asked her for a list of keywords in her native language, and I naively tried inserting those into the META info in the page headers and waited a couple of weeks. No help. A little searching informed me that Google doesn't use the META info, and has not done so for a very long time. D'oh! To be entirely concrete, suppose the StackExchange folks want Russian speakers to find this site, Pro Webmasters. The direct translation in Russian of "webmaster" --thanks, Google Translator-- is: "?????????". (Not sure this will render properly, but that's not essential to my question.) Assuming Pro Webmasters has a common template for all pages it generates, inserting "?????????" into the Keywords META for that template won't help, it seems. What could StackExchange do to make this site visible to users searching with the Russian keyword "?????????" ? Pretty much all the advice I've seen boils down to this, if I understand correctly: use the desired search term often (but not too often) among site content, and the problem will be solved. That's great, but I don't think sprinkling "?????????" visibly all over Pro Webmasters is going to fly. Just for completeness, crawlers must be long immune to the invisible-to-visitors scheme, e.g, format "?????????" in a tiny text size in a color the same as an existing background, e.g. white-over-white. Or, put that text inside a div styled: ' style="visibility: hidden" '. Probably some other equivalents. I can only think of one slightly effective method, along these lines: place an unobtrusive link on the common template to a page titled "for international users" , and on that page list desired synonyms for "webmaster" in various languages on that page. A test case --admittedly, just one-- using my site implies that a Google search for "international users" ????????? will produce a hit for this page, and thus make the site minimally visible, despite the fact that the page will almost never be visited. At the moment, anyway. Note: All the SEO discussions I have found so far are about competitive and --almost certainly-- commercial sites. To repeat: my site is non-commercial, and it is about an obscure, narrow topic that is of interest to only a small number of people worldwide. This isn't about clawing our way to the top of competitive rankings, just making this content minimally visible to interested non-native-English speakers. Ideas? TIA

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  • SQL 2014 does data the way developers want

    - by Rob Farley
    A post I’ve been meaning to write for a while, good that it fits with this month’s T-SQL Tuesday, hosted by Joey D’Antoni (@jdanton) Ever since I got into databases, I’ve been a fan. I studied Pure Maths at university (as well as Computer Science), and am very comfortable with Set Theory, which undergirds relational database concepts. But I’ve also spent a long time as a developer, and appreciate that that databases don’t exactly fit within the stuff I learned in my first year of uni, particularly the “Algorithms and Data Structures” subject, in which we studied concepts like linked lists. Writing in languages like C, we used pointers to quickly move around data, without a database in sight. Of course, if we had a power failure all this data was lost, as it was only persisted in RAM. Perhaps it’s why I’m a fan of database internals, of indexes, latches, execution plans, and so on – the developer in me wants to be reassured that we’re getting to the data as efficiently as possible. Back when SQL Server 2005 was approaching, one of the big stories was around CLR. Many were saying that T-SQL stored procedures would be a thing of the past because we now had CLR, and that obviously going to be much faster than using the abstracted T-SQL. Around the same time, we were seeing technologies like Linq-to-SQL produce poor T-SQL equivalents, and developers had had a gutful. They wanted to move away from T-SQL, having lost trust in it. I was never one of those developers, because I’d looked under the covers and knew that despite being abstracted, T-SQL was still a good way of getting to data. It worked for me, appealing to both my Set Theory side and my Developer side. CLR hasn’t exactly become the default option for stored procedures, although there are plenty of situations where it can be useful for getting faster performance. SQL Server 2014 is different though, through Hekaton – its In-Memory OLTP environment. When you create a table using Hekaton (that is, a memory-optimized one), the table you create is the kind of thing you’d’ve made as a developer. It creates code in C leveraging structs and pointers and arrays, which it compiles into fast code. When you insert data into it, it creates a new instance of a struct in memory, and adds it to an array. When the insert is committed, a small write is made to the transaction to make sure it’s durable, but none of the locking and latching behaviour that typifies transactional systems is needed. Indexes are done using hashes and using bw-trees (which avoid locking through the use of pointers) and by handling each updates as a delete-and-insert. This is data the way that developers do it when they’re coding for performance – the way I was taught at university before I learned about databases. Being done in C, it compiles to very quick code, and although these tables don’t support every feature that regular SQL tables do, this is still an excellent direction that has been taken. @rob_farley

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  • New ZFS Encryption features in Solaris 11.1

    - by darrenm
    Solaris 11.1 brings a few small but significant improvements to ZFS dataset encryption.  There is a new readonly property 'keychangedate' that shows that date and time of the last wrapping key change (basically the last time 'zfs key -c' was run on the dataset), this is similar to the 'rekeydate' property that shows the last time we added a new data encryption key. $ zfs get creation,keychangedate,rekeydate rpool/export/home/bob NAME PROPERTY VALUE SOURCE rpool/export/home/bob creation Mon Mar 21 11:05 2011 - rpool/export/home/bob keychangedate Fri Oct 26 11:50 2012 local rpool/export/home/bob rekeydate Tue Oct 30 9:53 2012 local The above example shows that we have changed both the wrapping key and added new data encryption keys since the filesystem was initially created.  If we haven't changed a wrapping key then it will be the same as the creation date.  It should be obvious but for filesystems that were created prior to Solaris 11.1 we don't have this data so it will be displayed as '-' instead. Another change that I made was to relax the restriction that the size of the wrapping key needed to match the size of the data encryption key (ie the size given in the encryption property).  In Solaris 11 Express and Solaris 11 if you set encryption=aes-256-ccm we required that the wrapping key be 256 bits in length.  This restriction was unnecessary and made it impossible to select encryption property values with key lengths 128 and 192 when the wrapping key was stored in the Oracle Key Manager.  This is because currently the Oracle Key Manager stores AES 256 bit keys only.  Now with Solaris 11.1 this restriciton has been removed. There is still one case were the wrapping key size and data encryption key size will always match and that is where they keysource property sets the format to be 'passphrase', since this is a key generated internally to libzfs and to preseve compatibility on upgrade from older releases the code will always generate a wrapping key (using PKCS#5 PBKDF2 as before) that matches the key length size of the encryption property. The pam_zfs_key module has been updated so that it allows you to specify encryption=off. There were also some bugs fixed including not attempting to load keys for datasets that are delegated to zones and some other fixes to error paths to ensure that we could support Zones On Shared Storage where all the datasets in the ZFS pool were encrypted that I discussed in my previous blog entry. If there are features you would like to see for ZFS encryption please let me know (direct email or comments on this blog are fine, or if you have a support contract having your support rep log an enhancement request).

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • 4.8M wasn't enough so we went for 5.055M tpmc with Unbreakable Enterprise Kernel r2 :-)

    - by wcoekaer
    We released a new set of benchmarks today. One is an updated tpc-c from a few months ago where we had just over 4.8M tpmc at $0.98 and we just updated it to go to 5.05M and $0.89. The other one is related to Java Middleware performance. You can find the press release here. Now, I don't want to talk about the actual relevance of the benchmark numbers, as I am not in the benchmark team. I want to talk about why these numbers and these efforts, unrelated to what they mean to your workload, matter to customers. The actual benchmark effort is a very big, long, expensive undertaking where many groups work together as a big virtual team. Having the virtual team be within a single company of course helps tremendously... We already start with a very big server setup with tons of storage, many disks, lots of ram, lots of cpu's, cores, threads, large database setups. Getting the whole setup going to start tuning, by itself, is no easy task, but then the real fun starts with tuning the system for optimal performance -and- stability. A benchmark is not just revving an engine at high rpm, it's actually hitting the circuit. The tests require long runs, require surviving availability tests, such as surviving crashes -and- recovery under load. In the TPC-C example, the x4800 system had 4TB ram, 160 threads (8 sockets, hyperthreaded, 10 cores/socket), tons of storage attached, tons of luns visible to the OS. flash storage, non flash storage... many things at high scale that all have to be perfectly synchronized. During this process, we find bugs, we fix bugs, we find performance issues, we fix performance issues, we find interesting potential features to investigate for the future, we start new development projects for future releases and all this goes back into the products. As more and more customers, for Oracle Linux, are running larger and larger, faster and faster, more mission critical, higher available databases..., these things are just absolutely critical. Unrelated to what anyone's specific opinion is about tpc-c or tpc-h or specjenterprise etc, there is a ton of effort that the customer benefits from. All this work makes Oracle Linux and/or Oracle Solaris better platforms. Whether it's faster, more stable, more scalable, more resilient. It helps. Another point that I always like to re-iterate around UEK and UEK2 : we have our kernel source git repository online. Complete changelog of the mainline kernel, and our changes, easy to pull, easy to dissect, easy to know what went in when, why and where. No need to go log into a website and manually click through pages to hopefully discover changes or patches. No need to untar 2 tar balls and run a diff.

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  • C# OpenGL problem with animation

    - by user3696303
    there is a program that simulates a small satellite and requires that a rotation animation of the satellite along the three axes. But when you try to write an animation problem during compilation: the program simply closes (shutdown occurs when swapbuffers, mainloop, redisplay), when you write the easiest programs have the same problem arose. Trying to catch exception by try-catch but here is not exception. How to solve this? I suffer with this a few days. Work in c# visual studio 2008 framework namespace WindowsFormsApplication6 { public partial class Form1 : Form { public Form1() { try { InitializeComponent(); AnT1.InitializeContexts(); } catch(Exception) { Glut.glutDisplayFunc(Draw); Glut.glutTimerFunc(50, Timer, 0); Glut.glutMainLoop(); } } void Timer(int Unused) { Glut.glutPostRedisplay(); Glut.glutTimerFunc(50, Timer, 0); } private void AnT1_Load(object sender, EventArgs e) { Glut.glutInit(); Glut.glutInitDisplayMode(Glut.GLUT_RGB | Glut.GLUT_DOUBLE | Glut.GLUT_DEPTH); Gl.glClearColor(255, 255, 255, 1); Gl.glViewport(0, 0, AnT1.Width, AnT1.Height); Gl.glMatrixMode(Gl.GL_PROJECTION); Gl.glLoadIdentity(); Glu.gluPerspective(45, (float)AnT1.Width / (float)AnT1.Height, 0.1, 200); Gl.glMatrixMode(Gl.GL_MODELVIEW); Gl.glLoadIdentity(); Gl.glEnable(Gl.GL_DEPTH_TEST); Gl.glClear(Gl.GL_COLOR_BUFFER_BIT | Gl.GL_DEPTH_BUFFER_BIT); Gl.glPushMatrix(); double xy = 0.2; Gl.glTranslated(xy, 0, 0); xy += 0.2; Draw(); Glut.glutSwapBuffers(); Glut.glutPostRedisplay(); Gl.glPushMatrix(); Draw(); Gl.glPopMatrix(); } void Draw() { Gl.glLoadIdentity(); Gl.glColor3f(0.502f, 0.502f, 0.502f); Gl.glTranslated(-1, 0, -6); Gl.glRotated(95, 1, 0, 0); Glut.glutSolidCylinder(0.7, 2, 60, 60); Gl.glLoadIdentity(); Gl.glColor3f(0, 0, 0); Gl.glTranslated(-1, 0, -6); Gl.glRotated(95, 1, 0, 0); Glut.glutWireCylinder(0.7, 2, 20, 20); } } }

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  • How to make sprint planning fun

    - by Jacob Spire
    Not only are our sprint planning meetings not fun, they're downright dreadful. The meetings are tedious, and boring, and take forever (a day, but it feels like a lot longer). The developers complain about it, and dread upcoming plannings. Our routine is pretty standard (user story inserted into sprint backlog by priority story is taken apart to tasks tasks are estimated in hours repeat), and I can't figure out what we're doing wrong. How can we make the meetings more enjoyable? ... Some more details, in response to requests for more information: Why are the backlog items not inserted and prioritized before sprint kickoff? User stories are indeed prioritized; we have no idea how long they'll take until we break them down into tasks! From the (excellent) answers here, I see that maybe we shouldn't estimate tasks at all, only the user stories. The reason we estimate tasks (and not stories) is because we've been getting story-estimates terribly wrong -- but I guess that's the subject for an altogether different question. Why are developers complaining? Meetings are long. Meetings are monotonous. Story after story, task after task, struggling (yes, struggling) to estimate how long it will take and what it involves. Estimating tasks makes user-story-estimation seem pointless. The longer the meeting, the less focus in the room. The less focused colleagues are, the longer the meeting takes. A recursive hate-spiral develops. We've considered splitting the meeting into two days in order to keep people focused, but the developers wouldn't hear of it. One day of planning is bad enough; now we'll have two?! Part of our problem is that we go into very small detail (in order to get more accurate estimations). But when we estimate roughly, we go way off the mark! To sum up the question: What are we doing wrong? What additional ways are there to make the meeting generally more enjoyable?

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  • Understanding exceptional cases

    - by Justin
    I've been studying the use of exceptions in various php projects (such as Doctrine and Zend Framework). Exceptions seem to be thrown when unordinary input/state occurs. A perfect example is Doctrine throwing an exception when you try to use a invalid query string. I think the creators of the doctrine api understood that first, you can't query data by using an invalid DQL statement, and a developer should immediately be warned that an error has occurred, rather then letting execution continue with the possibility of an error code going un-checked. I also bet that this simplifies reading the code. I can't think of a situation where you would want to use an invalid DQL statement, except unit testing. Since this is true, it's better to avoid plaguing a bunch of code with null/error checks and use exceptions. I've read in books that exceptions shouldn't be thrown when validating dating user input. I've seen examples where of where the guideline is broken. One example is the Zend framework. If supplying an invalid controller or action name, an exception is thrown. Unlike doctrine, the user has more direct control over this sort of input. I know you can configure an error controller and set up a 404 message or what have you, but I'm curious why they have used an exception in this scenario? I guess you can argue the Zend Framework does not know how to continue processing the quest. One last example Is I wrote a function to return some html based on a given resource type. This resource type is hard-coded and sent when a user interacts with a web site (such as clicking a button to display the form to input data). I don't expect users to be mucking around with the request type. Under normal operating conditions, the resource type should be valid. To clean up some logic, I was going to throw an exception if a particular form wasn't found. This is mainly to find the correct form associated with a resource type so proper validation can occur. Does this sound like a valid use case for an exception? Right now it's pretty trivial, but I do plan to implement a restful consumer and re-using a function to map resources to their validation services would be very useful. I can then catch the exception and based on the consumer, return an error message suitable for the request type...

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  • Combobox binding with different types

    - by George Evjen
    Binding to comboboxes in Silverlight has been an adventure the past couple of days. In our framework at ArchitectNow we use LookupGroups and LookupValues. In our database we would have a LookupGroup of NBA Teams for example. The group would be called NBATeams, we get the LookupGroupID and then get the values from the LookupValues table. So we would end up with a list of all 30+ teams. Our lookup values entity has a display text(string), value(string), IsActive and some other fields. With our applications we load all this information into the system when the user is logging in or right after they login. So in cache we have a list of groups and values that we can get at whenever we want to. We get this information in our framework simply by creating an observable collection of type LookupValue. To get a list of these values into our property all we have to do is. var NBATeams = AppContext.Current.LookupSerivce.GetLookupValues(“NBATeams”); Our combobox then is bound like this. (We use telerik components in most if not all our projects) <telerik:RadComboBox ItemsSource="{Binding NBATeams}”></telerik:RadComboBox> This should give you a list in your combobox. We also set up another property in our ViewModel that is a just single object of NBATeams  - “SelectedNBATeam” Our selectedItem in our combobox would look like, we would set this to a two way binding since we are sending data back. SelectedItem={Binding SelectedNBATeam, mode=TwoWay}” This is all pretty straight forward and we use this pattern throughout all our applications. What do you do though when you have a combobox in a ItemsControl or ListBox? Here we have a list of NBA Teams that are a string that are being brought back from the database. We cant have the selected item be our LookupValue because the data is a string and its being bound in an ItemsControl. In the example above we would just have the combobox in a form. Here though we have it in a ItemsControl, where there is no selected item from the initial ItemsSource. In order to get the selected item to be displayed in the combobox you have to convert the LookupValue to a string. Then instead of using SelectedItem in the combobox use SelectedValue. To convert the LookupValue we do this. Create an observable collection of strings public ObservableCollection<string> NBATeams { get; set;} Then convert your lookups to strings var NBATeams = new ObservableCollection<string>(AppContext.Current.LookupService.GetLookupValues(“NBATeams”).Select(x => x.DisplayText)); This will give us a list of strings and our selected value should be bound to the NBATeams property in our ItemsSource in our ItemsControl. SelectedValue={Binding NBATeam, mode=TwoWay}”

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  • What to answer to a customer who asks which one of two equivalent technologies must be used?

    - by MainMa
    As a freelancer, I am often asked by my customers what they must choose between similar elements, neither of which being better than another. Examples: “Do I need my e-commerce website be in PHP or ASP.NET?” “Do I need to host this ordinary web service in Cloud or use an ordinary hosting service?” “Which one is better for my new website: MySQL or Oracle?” etc. There is maybe at most 1% of cases where the choice is relevant, and there is a real, objective reason to use one over another, based on the precise metrics and studies. In all other cases, it doesn't matter at all. It is totally, completely irrelevant, either because there are no implications¹, or because those implications are too small to be taken in account², or, finally, because it's impossible to predict those implications³. If you know one thing and not another one, the answer to those questions is easy: “You can either write the application in C# or Java, both being probably equivalent in your case. Note that I'm a C# developer, so if you choose Java, I would not be able to work on your project and you would need to find another freelancer.” When you know both technologies, you can't answer that. In this case, how to explain to the customer that the question he asks is subject to flamewar and has no real consequences on his project? In other words, how to explain that you've chosen to use one technology rather than an equivalent one for the reasons related to human resources, without giving the impression to be unprofessional or to not care about the project? ¹ Example: Is MySQL better (worse?), performance-wise, compared to Oracle, for a personal website which will be accessed by, oh, let's be optimistic, two people per day? ² Example: for a given project, I was asked to asset if Windows Azure hosting would be cheaper than the hosting of the same application on a well-known ASP.NET hosting provider. The cost revealed to be exactly the same. ³ Example: your customer have an idea of a future application (the idea itself being extremely vague). There is no business plan, no requirements, nothing at all. Just an idea. You are asked if Java is better than C# for this app. What do you answer?

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  • Is Innovation Dead?

    - by wulfers
    My question is has innovation died?  For large businesses that do not have a vibrant, and fearless leadership (see Apple under Steve jobs), I think is has.  If you look at the organizational charts for many of the large corporate megaliths you will see a plethora of middle managers who are so risk averse that innovation (any change involves risk) is choked off since there are no innovation champions in the middle layers.  And innovation driven top down can only happen when you have a visionary in the top ranks, and that is also very rare.So where is actual innovation happening, at the bottom layer, the people who live in the trenches…   The people who live for a challenge. So how can big business leverage this innovation layer?  Remove the middle management layer.   Provide an innovation champion who has an R&D budget and is tasked with working with the bottom layer of a company, the engineers, developers  and business analysts that live on the edge (Where the corporate tires meet the road). Here are two innovation failures I will tell you about, and both have been impacted by a company so risk averse it is starting to fail in its primary business ventures: This company initiated an innovation process several years ago.  The process was driven companywide with team managers being the central points of collection of innovative ideas.  These managers were given no budget to do anything with these ideas.  There was no process or incentive for these managers to drive it about their team.  This lasted close to a year and the innovation program slowly slipped into oblivion…. A second example:  This same company failed an attempt to market a consumer product in a line where there was already a major market leader.  This product was under development for several years and needed to provide some major device differentiation form the current market leader.  This same company had a large Lead Technologist community made up of real innovators in all areas of technology.  Did this same company leverage the skills and experience of this internal community,   NO!!! So to wrap this up, if large companies really want to survive, then they need to start acting like a small company.  Support those innovators and risk takers!  Reward them by implementing their innovative ideas.  Champion (from the top down) innovation (found at the bottom) in your companies.  Remember if you stand still you are really falling behind.Do it now!  Take a risk!

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  • Which programming language to get into?

    - by user602479
    I'm ending my third term in a few weeks so I have some spare time coming up. I'd like to spend it seriously digging into programming. My problem: I'm not sure which language to begin with. Just to be clear, I don't want to start a language-y-compared-to-language-z discussion. There are a some other issues that play a major role. In my 5th term I'm going to be participating in a major practical course which will include either Java or C programming. It will take a lot of time and energy, as I found out while talking to a few students who passed the final exams (only 15% pass on their first try). Which practical course I will take is randomly decided. My skills so far are the absolute basics of Java and C programming. I know the different data types and how to handle them, objects, pointers, thread programming, etc. All of that is on a very low level, though. My question now is, what language should I start seriously practicing? Java: I did my first GUIs with this language. I'm familiar with Eclipse but I need a project to work on (which I don't have) to really keep me pushing. Besides that, I don't think it would help me if I have to do C in a year. C: As with Java, I can't think of a personal project to keep me working and keep me interested in programming. If I get assigned to Java in a year, this wouldn't give me any advantages either, would it? (No objects, etc.) Objective-C: I recently came up with this idea. I have a Mac; I'm not really familiar with Xcode but I have one or two personal projects I'd like to work on. Further, I would be working with objects (as in Java) and C language constructs which would both be great for this practical course in a year. What do you think I should begin with? Should I just stick to Java and hope for the best, force myself through C or start (nearly) completely from the beginning with Objective C? Maybe you folks could give me some good advice that would stop me from switching from one language to the next?

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  • Do other developers feel that as they get better, it becomes harder to get jobs?

    - by nbv4
    When I was starting out, it seemed I had a much better time getting interviews and passing them. But now that I'm more experienced, I'm finding that its harder and harder to find a job. Do other developers out there feel the same way? I'll give you an example. I did an interview last Wednesday. It was a small start-up with only one other engineer and the CEO. They flew me in from Ohio (they are SF based). When I got there, they had me write them a link shortener, which took me about 10 minutes to write. I was supposed to be there all day working on this. When I finished it early, the interviewer seemed kind of shocked. After that, we were talking, and I asked him what they use to store data. He told me Mongo. I ask why he decided to use mongo. He then stammered and mumbled his answer, which basically boiled down to "We're using it because Mongo is a the trendy database technology and we don't want to be left out", which I've found is pretty much most common reason people use NoSQL these days. The interviewer quickly ended the interview and pretty much shoved me out the door. I was supposed to have lunch with the CEO, but I he kicked me out before I had a chance. The intervier wasn't mean or rude, (and neither was I). After I got back to Ohio, I got an email from them saying "I wasn't a fit". This sot of thing happens to me all the time. I'm starting to think "not a fit" can sometimes mean "are too high of a skill level that we are". Is this all in my head, or do other experienced developers notice the same thing happening? Back when I used to struggle with coding problems, I would work with the interviewer and it would be a positive thing and I'd get hired. But now I usually blow through the coding part, and the interviewer being left speechless is working against me. Should I feign struggling with coding problems?

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  • Survey: Your Plans for Adopting New Firefox Releases?

    - by Steven Chan (Oracle Development)
    Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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  • Caching items in Orchard

    - by Bertrand Le Roy
    Orchard has its own caching API that while built on top of ASP.NET's caching feature adds a couple of interesting twists. In addition to its usual work, the Orchard cache API must transparently separate the cache entries by tenant but beyond that, it does offer a more modern API. Here's for example how I'm using the API in the new version of my Favicon module: _cacheManager.Get( "Vandelay.Favicon.Url", ctx => { ctx.Monitor(_signals.When("Vandelay.Favicon.Changed")); var faviconSettings = ...; return faviconSettings.FaviconUrl; }); .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } There is no need for any code to test for the existence of the cache entry or to later fill that entry. Seriously, how many times have you written code like this: var faviconUrl = (string)cache["Vandelay.Favicon.Url"]; if (faviconUrl == null) { faviconUrl = ...; cache.Add("Vandelay.Favicon.Url", faviconUrl, ...); } Orchard's cache API takes that control flow and internalizes it into the API so that you never have to write it again. Notice how even casting the object from the cache is no longer necessary as the type can be inferred from the return type of the Lambda. The Lambda itself is of course only hit when the cache entry is not found. In addition to fetching the object we're looking for, it also sets up the dependencies to monitor. You can monitor anything that implements IVolatileToken. Here, we are monitoring a specific signal ("Vandelay.Favicon.Changed") that can be triggered by other parts of the application like so: _signals.Trigger("Vandelay.Favicon.Changed"); In other words, you don't explicitly expire the cache entry. Instead, something happens that triggers the expiration. Other implementations of IVolatileToken include absolute expiration or monitoring of the files under a virtual path, but you can also come up with your own.

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