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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • Looking for SQL 2008 R2 Training Resources

    - by NeilHambly
    Are you looking for some R2 Training Resources - then this would most likely keep you busy for a while digesting all the content http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=fffaad6a-0153-4d41-b289-a3ed1d637c0d SQL Server 2008 R2 Update for Developers Training Kit (April 2010 Update) it Contains the following Presentations (22) Demos (29) Hands-on Labs (18) Videos (35) SQL Server 2008 R2 offers an impressive array of capabilities for developers that build upon key innovations...(read more)

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  • Building general programming skills?

    - by toleero
    Hello :) I currently am quite new to programming, I've had exposure to a few languages (C#, PHP, JavaScript, VB, and some others) and I'm quite new to OOP. I was just wondering what is the best way to build up general programming/problem solving skills without being language specific? I was thinking maybe of something like Project Euler but more geared towards newbies? Thanks! Edit: I am looking at getting into Game Scripting/Programming, I'm already in Games but in a different discipline :)

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  • Installing Oracle Block Browser and Editor tool (bbed)

    What if you could directly read and manipulate data at the block level? Oracle provides such a tool to do exactly that, but you have to build it yourself. The Block Browser and Editor tool, or bbed for short, is your ticket into the contents of data blocks within an Oracle database.

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  • JetBrains met à disposition la version 5.1 de l'outil d'intégration continue TeamCity comprenant not

    Bonjour, Je vous propose une petite sélection des ajouts / améliorations : Les templates de notification peuvent s'écrire avec Freemarker Support de notifications mail au format HTML Réorganisation des déclencheurs de build pour inclusion dans les templates de configuration Possibilité d'activer la détection automatique de timezone Amélioration du support DotNET (.NET 4.0, Visual Studio 2010, TFS 2010, NAnt 0.90 alpha 1, NUnit 2.5.3 and 2.5.4, etc.) Publication d'un ensemble de fichiers en zip / tar.gz Nouveau plugin consistant en un agent de détection de l'environnement Java et d'initialisation des paramètres d'environnement Exécution distante avec configuration de variables d'environnement pour...

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  • Proper Method name for XML builder

    - by Wesley
    I think this is the right stack for this. I have a helper class which builds CAML queries (SharePoint XML for getting list items from SQL) There is one method that is flexibly used to build the queries that get all related votes and comments for a social item. I don't want to call it BuildVoteorCommentXML or something long winded like that. Is there a good naming convention for getting all Join/Foreign Key objects from a core object?

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  • Is anyone doing "real" TDD with Visual-C++, and if yes, how do they do it?

    - by Martin
    Test Driven Development implies writing the test before the code and following a certain cycle: Write Test Check Test (run) Write Production Code Check Test (run) Clean up Production Code Check test (run) As far as I'm concerned, this is only possible if your development solution allows you to very quickly switch between the production and test code, and to execute the test for a certain production code part extremely quickly. Now, while there exist lots of Unit Testing Frameworks for C++ (I'm using Bost.Test atm.) it does seem that there doesn't really exist any decent (for native C++) Visual Studio (Plugin) solution that makes the TDD cycle bearable regardless of framework used. "Bearable" means that it's a one-click action to run a test for a certain cpp file without having to manually set up a separate testing project etc. "Bearable" also means that a simple test starts (linking!) and runs very quickly. So, what tools (plugins) and techniques are out there that make the TDD cycle possible for native C++ development with Visual Studio? Note: I'm fine with free or "commercial" tools. Please: No framework recommendations. (Unless the framework has a dedicated Visual Studio plugin and you want to recommend the plugin.) Edit Note: The answers so far have provided links on how to integrate a Unit Testing framework into Visual Studio. The resources more or less describe how to get the UT framework to compile and get your first Tests running. This is not what this question is about. I'm of the opinion that to really work productively, having the Unit Tests in a manually maintained(!), separate vcproj from your production classes will add so much overhead that TDD "isn't possible". As far as I am aware, you do not add extra "projects" to a Java or C# thing to enable Unit Tests and TDD, and for a good reason. This should be possible with C++ given the right tools, but it seems (this question is about) that there are very little tools for TDD/C++/VS. Googling around, I've found one tool, VisualAssert, that seems to aim in the right direction. However, afaiks, it doesn't seem to be in widespread use (compared to CppUnit, Boost.Test etc.). Edit: I would like to add a comment to the context for this question. I think it does a good summary of outlining (part of) the problem: (comment by Billy ONeal) Visual Studio does not use "build scripts" that are reasonably editable by the user. One project produces one binary. Moreover, Java has the property that Java never builds a complete binary -- the binary you build is just a ZIP of the class files. Therefore it's possible to compile separately then JAR together manually (using e.g. 7z). C++ and C# both actually link their binaries, so generally speaking you can't write a script like that. The closest you can get is to compile everything separately and then do two linkings (one for production, one for testing).

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  • Chrome UI styles are not working under Ubuntu! GTK Theme is not working!

    - by EApubs
    Chrome Version : 31.0.1650.63 (Official Build 238485) Extensions : Google docs, Lastpass Im on a brand new system, just installed Ubuntu. When I open chrome, normally the search box, alert windows are styled according to my current system GTK theme. But now they look like classic windows theme! Tried different themes and adjusting the theme under Settings Appearance in Chrome but still no use. How to fix this? Here's a screenshot :

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  • Scriptable user-interfaces/frameworks for automated UI testing

    - by AareP
    I'm planning on using scripting for automated UI testing. Main application is written in c#, and I want it to be scriptable, so I can do everything end-user can do, but programmatically. What do you think of software that provides an interface for scripting, like VBA macros in Excel? Can this be future of all programming, big and small? What is the best way to build such an interface for your own application, dll-based or by parsing own scripting language?

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  • Evolution crashes

    - by allenskd
    Well, somehow it started to crash for no reason This the what I'm getting in terminal, not sure yet: ** Message: secret service operation failed: The name org.freedesktop.secrets was not provided by any .service files ** Message: secret service operation failed: The name org.freedesktop.secrets was not provided by any .service files (evolution:8246): gtkhtml-editor-WARNING **: lc: No such language ** Gtk:ERROR:/build/buildd/gtk+2.0-2.22.0/gtk/gtkrecentmanager.c:1942:get_icon_fallback: assertion failed: (retval != NULL) Aborted It has happened to a few GTK Apps I've installed in my Kubuntu, any ideas on how to fix this?

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  • how to fetch the website code in my local machine

    - by vipin8169
    i have a local GIT repository in my system by name 'git_repo' under which i had the whole codebase for a website(pre-configured by someone else), including all the jsps, js, css etc. I used the following commands to create the local git repository out of the main repository: git branch //to show the current branch git checkout -b branch_local_name origin/Main_branch_name //to create local repository in current branch git fetch //to fetch the current build Accidently, i deleted all the contents of the local folder and i don't know what to do fetch the contents of that website again. Please help !!!

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  • Proactive Reputation Management and Your SEO-SEM Company

    Reputation management is often seen as necessary only when a negative publicity attack is under way. While working with an accomplished reputation management company in such circumstances can counter an attack and minimize potential damage, the best results are actually seen when companies start working with a company that will both build and protect their reputation prior to any kind of attack.

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  • The Best How-To Geek Articles for March 2012

    - by Asian Angel
    March was a busy month here at HTG where we covered topics such as properly scanning photos (and getting better images), the best tips for securing your data, identifying network abuse with Wireshark, and more. Join us as we look back at the most popular articles from this past month. How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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  • TFS Hosting: discountasp.net TFS

    - by Enrique Lima
    In the last month or so I have been able to test and experience first hand the offering from discountasp.net for hosted TFS 2010. This first part is a description of the setup process for the account itself and getting some additional information on what you will find through the portal on their site. Not long ago, I posted a little tidbit on hosting TFS.  Through it I also did a shameless plug to my employer, our services and the type of hosting we recommend.  So, wouldn’t me running on discountasp.net be an issue?  Actually? NO. Ok, enough rambling.  Let’s get some details here. It is a Software as a Service model.  Through it we get Source Control, Version Control, Work Item Tracking and such.  What about Build?  If your need includes Build Management and such, you may need to look at some other options.  But, still this is a great offering for those that are moving from SourceSafe.  Or organizations who have 3 to 5 developers on staff, and do not foresee getting larger anytime soon.  Can it support more than 5 developers?  Yes, but then we need to get into how are you using TFS.  Do you need more than just Basic?  For example, SharePoint and Reporting Services integration. The signup process was seamless! Very easy to follow, complete and transition to Visual Studio to start working. An email followed the signup process, it contained details on how to get to the Team Foundation Server Control Panel login.  Once there, here is what I saw after the initial setup process of naming my Team Project Collection: So, moving on … once I clicked the area to get my server info, I got the following: Then it was a matter of getting the first user in there: Then on to connecting Visual Studio to my hosted TFS. Getting the server information, and the user account created I will configure those options in Visual Studio. Using Team Explorer, I am adding a new server configuration. Once this is provided, click OK, I will be challenged for a username and password, provide them and you will land on the following screen. Then Click Close. You will now be connected to your server and Team Project Collection. Since this will likely be the first time connecting, you will have no Projects (I already have 2 going). Click Connect, and you will be back in Team Explorer. My next post in the topic will be on Creating your First Team Project and uploading a Project Template to the server.

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  • Google Chrome Extensions: Launch Event (part 3)

    Google Chrome Extensions: Launch Event (part 3) Video Footage from the Google Chrome Extensions launch event on 12/09/09. Erik Kay and Aaron Boodman, technical leads for the Google Chrome Extensions team demonstrate how to build, debug and share a Google Chrome extension. From: GoogleDevelopers Views: 2975 13 ratings Time: 08:28 More in Science & Technology

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  • If the net is required to install an Atheros 8161 driver,how do I connect to the net without the driver?

    - by Paul
    If Ubuntu does not recognize hardware to connect to the net, and a net connection is necessary in order to install drivers for hardware that connects to the net, then how is such a system ever going to connect to the net? You can see the situation in this thread: How do I install drivers for the Atheros AR8161 Ethernet controller? and in this thread: build-essential and linux-headers-generic gives abort message Surely, surely, there is a way out of this catch-22.

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  • How to wrap console utils in webserver

    - by Alex Brown
    I have a big dataset (100Mbs/day) and a bunch of console a TCL/TK tools to view it - I want to turn it into a web app that I can build, and others can maintain. In long: my group runs simulations yielding 100s of Mbs of data daily, in multiple (mostly but not only) text forms. We have a bunch of scripts and tools, mostly old school 1990's style stuff requiring a 5-button mouse, as well as lots of ad-hoc scripts that engineers build out of frustration every month or so. These produces UIs, graphs, spreadsheets (various sizes), logs, event histories etc. I want to replace (or at least supplement) the xwindows / console style UI with a web-based one, so I need the following properties: pleasant to program can wrap existing command-line tools in separate views (I don't need to scrape GUIs or anything) as I port logic from the existing scripts I can create a modularised and pleasant codebase to replace it I can attach a web-ui to navigate between views - each view is likely to contain keys which might make sense to view in another I am new to building systems that have logic on the back-end and front-end of a web-server. from that point of view, they do this: backend wraps old-school executables, constructs calls into them and them takes the output and wraps it up, niceifies it and delivers it to the web client. For instance the tool might generate a number of indexed images (per invocation) which I might deliver all at once or on-demand. May (probably) need to to heavy stats on some sources. frontend provides navigation connecting multiple views, performs requests from one view for data from another (or self to self), etc. Probably will have some views with a lot of interactivity. Can people please point me towards viable solutions for this? I know it's a bit of an open question so as answers come in I hope to refine the spec until we have a good match. I guess I expect to see answers like "RoR!" "beans!" "Scala!" but please give an indication of why those are a good fit; I know nothing! I got bumped off SO for asking an open-ended question, so sorry if its OT here too (let me know). I take the policy that I use the best/closest matched language for a project but most of my team are extremely low level (ie pipeline stages and CDyn) so I don't have the peer group to know where to start.

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  • Google I/O Sandbox Case Study: Eureka Streams

    Google I/O Sandbox Case Study: Eureka Streams We interviewed Lockheed Martin at the Google I/O Sandbox on May 10, 2011 and they demoed their product, Eureka Streams, and explained to us the benefits of using web toolkit to build it. Eureka Streams is a social communication platform built to help individuals in large corporations communicate with each other. For more information on Google Web Toolkit, visit: code.google.com For more information on Eureka Streams, visit: www.eurekastreams.org From: GoogleDevelopers Views: 29 0 ratings Time: 02:35 More in Science & Technology

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  • Valid robots.txt? [closed]

    - by psot
    I am waiting for Google to crawl my site and display the results in search. Is my robots.txt alright and will it let google, bing etc crawl my site? Thanks! User-agent: * Disallow: /cgi-bin/ Disallow: /wp-admin/ Disallow: /wp-includes/ Disallow: /wp-content/ Disallow: /build/ Disallow: /css/ Disallow: /trackback/ Disallow: /comments Disallow: /assets/graphics/ Disallow: /assets/visual/ Disallow: /category/*/* Disallow: */trackback Disallow: */feed Disallow: */comments Disallow: /*?* Disallow: /*? User-agent: Slurp Disallow: / User-agent: Baiduspider Disallow: / User-agent: ia_archiver Disallow: / User-agent: duggmirror Disallow: / User-agent: Yandex Disallow: / Sitemap: http://example.com/sitemap.xml.gz

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