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• Skype support and dead parrot sketches

  - by Greg Low

  We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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• Community Branching

  - by Dane Morgridge

  As some may have noticed, I have taken a liking to Ruby (and Rails in particular) quite a bit recently. This last weekend I spoke at the NYC Code Camp on a comparison of ASP.NET and Rails as well as an intro to Entity Framework talk.  I am speaking at RubyNation in April and have submitted to other ruby conferences around the area and I am also doing a Rails and MongoDB talk at the Philly Code Camp in April. Before you start to think this is my "I'm leaving .NET post", which it isn't so I need to clarify. I am not, nor do I intend to any time in the near future plan on abandoning .NET.  I am simply branching out into another community based on a development technology that I very much enjoy.  If you look at my twitter bio, you will see that I am into Entity Framework, Ruby on Rails, C++ and ASP.NET MVC, and not necessarily in that order.  I know you're probably thinking to your self that I am crazy, which is probably true on several levels (especially the C++ part). I was actually crazy enough at the NYC Code Camp to show up wearing a Linux t-shirt, presenting with my MacBook Pro on Entity Framework, ASP.NET MVC and Rails. (I did get pelted in the head with candy by Rachel Appel for it though) At all of the code camps I am submitting to this year, i will be submitting sessions on likely all four topics, and some sessions will be a combination of 2 or more.  For example, my "ASP.NET MVC: A Gateway To Rails?" talk touches ASP.NET MVC, Entity Framework Code First and Rails. Simply put (and I talk about this in my MVC & Rails talk) is that learning and using Rails has made me a better ASP.NET MVC developer. Just one example of this is helper methods.  When I started working with ASP.NET MVC, I didn't really want to use helpers and preferred to just use standard html tags, especially where links were concerned.  It was just me being stubborn and not really seeing all of the benefit of the helpers.  To my defense, coming from WebForms, I wanted to be as bare metal as possible and it seemed at first like a lot of the helpers were an unnecessary abstraction. I took my first look at Rails back in v1 and didn't spend very much time with it so I dismissed it and went on my merry ASP.NET WebForms way.  Then I picked up ASP.NET MVC and grasped the MVC pattern itself much better. After this, I took another look at Rails and everything made sense.  I decided then to learn Rails. (I think it is important for developers to learn new languages and platforms regularly so it was a natural progression for me) I wanted to learn it the right way, so when I dug into code, everyone used helpers everywhere for pretty much everything possible. I took some time to dig in and found out how helpful they were and subsequently realized how awesome they were in ASP.NET MVC also and started using them. In short, I love Rails (and Ruby in general).  I also love ASP.NET MVC and Entity Framework and yes I still love C++.  I have varying degrees of love for them individually at any given moment and it is likely to shift based on the current project I am working on.  I know you're thinking it so before you ask the question. "Which do I use when?", I'm going to give the standard developer answer of: It depends.  There are a lot of factors that I am not going to even go into that would go into a decision.  The most basic question I would ask though is,  does this project depend on .NET?  If it does, then I'd say that ASP.NET MVC is probably going to be the more logical choice and I am going to leave it at that.  I am working on projects right now in both technologies and I don't see that changing anytime soon (one project even uses both). With all that being said, you'll find me at code camps, conferences and user groups presenting on .NET, Ruby or both, writing about .NET and Ruby and I will likely be blogging on both in the future.  I know of others that have successfully branched out to other communities and with any luck I'll be successful at it too. On a (sorta) side note, I read a post by Justin Etheredge the other day that pretty much sums up my feelings about Ruby as a language.  I highly recommend checking it out: What Is So Great About Ruby?

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• Polite busy-waiting with WRPAUSE on SPARC

  - by Dave

  Unbounded busy-waiting is an poor idea for user-space code, so we typically use spin-then-block strategies when, say, waiting for a lock to be released or some other event. If we're going to spin, even briefly, then we'd prefer to do so in a manner that minimizes performance degradation for other sibling logical processors ("strands") that share compute resources. We want to spin politely and refrain from impeding the progress and performance of other threads — ostensibly doing useful work and making progress — that run on the same core. On a SPARC T4, for instance, 8 strands will share a core, and that core has its own L1 cache and 2 pipelines. On x86 we have the PAUSE instruction, which, naively, can be thought of as a hardware "yield" operator which temporarily surrenders compute resources to threads on sibling strands. Of course this helps avoid intra-core performance interference. On the SPARC T2 our preferred busy-waiting idiom was "RD %CCR,%G0" which is a high-latency no-nop. The T4 provides a dedicated and extremely useful WRPAUSE instruction. The processor architecture manuals are the authoritative source, but briefly, WRPAUSE writes a cycle count into the the PAUSE register, which is ASR27. Barring interrupts, the processor then delays for the requested period. There's no need for the operating system to save the PAUSE register over context switches as it always resets to 0 on traps. Digressing briefly, if you use unbounded spinning then ultimately the kernel will preempt and deschedule your thread if there are other ready threads than are starving. But by using a spin-then-block strategy we can allow other ready threads to run without resorting to involuntary time-slicing, which operates on a long-ish time scale. Generally, that makes your application more responsive. In addition, by blocking voluntarily we give the operating system far more latitude regarding power management. Finally, I should note that while we have OS-level facilities like sched_yield() at our disposal, yielding almost never does what you'd want or naively expect. Returning to WRPAUSE, it's natural to ask how well it works. To help answer that question I wrote a very simple C/pthreads benchmark that launches 8 concurrent threads and binds those threads to processors 0..7. The processors are numbered geographically on the T4, so those threads will all be running on just one core. Unlike the SPARC T2, where logical CPUs 0,1,2 and 3 were assigned to the first pipeline, and CPUs 4,5,6 and 7 were assigned to the 2nd, there's no fixed mapping between CPUs and pipelines in the T4. And in some circumstances when the other 7 logical processors are idling quietly, it's possible for the remaining logical processor to leverage both pipelines. Some number T of the threads will iterate in a tight loop advancing a simple Marsaglia xor-shift pseudo-random number generator. T is a command-line argument. The main thread loops, reporting the aggregate number of PRNG steps performed collectively by those T threads in the last 10 second measurement interval. The other threads (there are 8-T of these) run in a loop busy-waiting concurrently with the T threads. We vary T between 1 and 8 threads, and report on various busy-waiting idioms. The values in the table are the aggregate number of PRNG steps completed by the set of T threads. The unit is millions of iterations per 10 seconds. For the "PRNG step" busy-waiting mode, the busy-waiting threads execute exactly the same code as the T worker threads. We can easily compute the average rate of progress for individual worker threads by dividing the aggregate score by the number of worker threads T. I should note that the PRNG steps are extremely cycle-heavy and access almost no memory, so arguably this microbenchmark is not as representative of "normal" code as it could be. And for the purposes of comparison I included a row in the table that reflects a waiting policy where the waiting threads call poll(NULL,0,1000) and block in the kernel. Obviously this isn't busy-waiting, but the data is interesting for reference. _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } _td { border: 1px green solid; } _table { border:2px black dotted; margin: auto; width: auto; } _tr { border: 2px red dashed; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } td { background-color : #E0E0E0 ; text-align : right ; } th { text-align : left ; } Aggregate progress T = #worker threads Wait Mechanism for 8-T threadsT=1T=2T=3T=4T=5T=6T=7T=8 Park thread in poll() 32653347334833483348334833483348 no-op 415 831 124316482060249729303349 RD %ccr,%g0 "pause" 14262429269228623013316232553349 PRNG step 412 829 124616702092251029303348 WRPause(8000) 32443361333133483349334833483348 WRPause(4000) 32153308331533223347334833473348 WRPause(1000) 30853199322432513310334833483348 WRPause(500) 29173070315032223270330933483348 WRPause(250) 26942864294930773205338833483348 WRPause(100) 21552469262227902911321433303348

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• 2D metaball liquid effect - how to feed output of one rendering pass as input to another shader

  - by Guye Incognito

  I'm attempting to make a shader for unity3d web project. I want to implement something like in the great answer by DMGregory in this question. in order to achieve a final look something like this.. Its metaballs with specular and shading. The steps to make this shader are. 1. Convert the feathered blobs into a heightmap. 2. Generate a normalmap from the heightmap 3. Feed the normal map and height map into a standard unity shader, for instance transparent parallax specular. I pretty much have all the pieces I need assembled but I am new to shaders and need help putting them together I can generate a heightmap from the blobs using some fragment shader code I wrote (I'm just using the red channel here cus i dont know if you can access the brightness) half4 frag (v2f i) : COLOR{ half4 texcol,finalColor; texcol = tex2D (_MainTex, i.uv); finalColor=_MyColor; if(texcol.r<_botmcut) { finalColor.r= 0; } else if((texcol.r>_topcut)) { finalColor.r= 0; } else { float r = _topcut-_botmcut; float xpos = _topcut - texcol.r; finalColor.r= (_botmcut + sqrt((xpos*xpos)-(r*r)))/_constant; } return finalColor; } turns these blobs.. into this heightmap Also I've found some CG code that generates a normal map from a height map. The bit of code that makes the normal map from finite differences is here void surf (Input IN, inout SurfaceOutput o) { o.Albedo = fixed3(0.5); float3 normal = UnpackNormal(tex2D(_BumpMap, IN.uv_MainTex)); float me = tex2D(_HeightMap,IN.uv_MainTex).x; float n = tex2D(_HeightMap,float2(IN.uv_MainTex.x,IN.uv_MainTex.y+1.0/_HeightmapDimY)).x; float s = tex2D(_HeightMap,float2(IN.uv_MainTex.x,IN.uv_MainTex.y-1.0/_HeightmapDimY)).x; float e = tex2D(_HeightMap,float2(IN.uv_MainTex.x-1.0/_HeightmapDimX,IN.uv_MainTex.y)).x; float w = tex2D(_HeightMap,float2(IN.uv_MainTex.x+1.0/_HeightmapDimX,IN.uv_MainTex.y)).x; float3 norm = normal; float3 temp = norm; //a temporary vector that is not parallel to norm if(norm.x==1) temp.y+=0.5; else temp.x+=0.5; //form a basis with norm being one of the axes: float3 perp1 = normalize(cross(norm,temp)); float3 perp2 = normalize(cross(norm,perp1)); //use the basis to move the normal in its own space by the offset float3 normalOffset = -_HeightmapStrength * ( ( (n-me) - (s-me) ) * perp1 + ( ( e - me ) - ( w - me ) ) * perp2 ); norm += normalOffset; norm = normalize(norm); o.Normal = norm; } Also here is the built-in transparent parallax specular shader for unity. Shader "Transparent/Parallax Specular" { Properties { _Color ("Main Color", Color) = (1,1,1,1) _SpecColor ("Specular Color", Color) = (0.5, 0.5, 0.5, 0) _Shininess ("Shininess", Range (0.01, 1)) = 0.078125 _Parallax ("Height", Range (0.005, 0.08)) = 0.02 _MainTex ("Base (RGB) TransGloss (A)", 2D) = "white" {} _BumpMap ("Normalmap", 2D) = "bump" {} _ParallaxMap ("Heightmap (A)", 2D) = "black" {} } SubShader { Tags {"Queue"="Transparent" "IgnoreProjector"="True" "RenderType"="Transparent"} LOD 600 CGPROGRAM #pragma surface surf BlinnPhong alpha #pragma exclude_renderers flash sampler2D _MainTex; sampler2D _BumpMap; sampler2D _ParallaxMap; fixed4 _Color; half _Shininess; float _Parallax; struct Input { float2 uv_MainTex; float2 uv_BumpMap; float3 viewDir; }; void surf (Input IN, inout SurfaceOutput o) { half h = tex2D (_ParallaxMap, IN.uv_BumpMap).w; float2 offset = ParallaxOffset (h, _Parallax, IN.viewDir); IN.uv_MainTex += offset; IN.uv_BumpMap += offset; fixed4 tex = tex2D(_MainTex, IN.uv_MainTex); o.Albedo = tex.rgb * _Color.rgb; o.Gloss = tex.a; o.Alpha = tex.a * _Color.a; o.Specular = _Shininess; o.Normal = UnpackNormal(tex2D(_BumpMap, IN.uv_BumpMap)); } ENDCG } FallBack "Transparent/Bumped Specular" }

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• Quicktips 1: Windows 7 Libraries; New website

  - by Michael B. McLaughlin

  I’m working on several large posts right now. So in the interim, I’ve decided to do shorter posts that contain something I find very helpful. This is the first. I’ve been using Windows 7 since April 2010. It’s the first OS I’ve ever worked with that I actually enjoy. I’ve used many over the years (KERNAL; PC DOS; MS-DOS 3.x+; Windows 3.0, 3.11, 95, 98, 98 SE, Me, NT 3.51, NT 4, 2000, XP, Vista, 7; various GNU/Linux distros starting with Debian 1.2 – most recently Ubuntu 10.04; ProDOS, Mac OS 9.X, Mac OS X (through 10.4); SunOS, Solaris; AIX, z/OS; OpenVMS). Some were frustrating. Some tolerable. Some were “nice except for…”. OS X actually started out as seemingly “nice” until every single release contained a breaking change to some major API and they then decided to flip-off everyone who had bought a Mac as little as two years earlier with the release of Snow Leopard without PPC support. Windows 7 is the first one that’s just “nice” without any qualifiers. There are so many little features that add up to make it nice. Today’s Quicktip is one of them. Quicktip 1: Create a Library for your Code One thing I particularly like about Windows 7 is the Libraries feature in Explorer. Specifically the fact that you can create custom ones. I used to spend a lot of time opening new Explorer windows and navigating my various Visual Studio projects folders. Custom libraries allowed me to simplify that whole process. I now simply go to my “Code” library and there it all is. Adding a new library is easy. Open an Explorer window. If you aren’t in your Libraries when it opens, navigate to Libraries. Click the “New library” button. Give it a name. Then right click on the new library you created and go to “Properties”. Click the “Include a folder…” button. Choose the folder you want and press “Include folder”. Voilà! If you wish to add more, simply click “Include a folder…” again and repeat. It’s true that this is just a small time saver. But it’s one of those things that just adds a really nice touch. ------------------------ In a separate note, just before Christmas I finally finished and published my new website: http://www.bobtacoindustries.com/ . I waited to post here about it until I found time to incorporate a few things I hadn’t had the time to do when I pushed it out for its “soft open”. Most of them are now done and so my site is now formally open. I have no plans or intentions of moving my blog ( http://blog.bobtacoindustries.com/ points here). I quite like it here, both in terms of the interface and also in terms of the concept (and realization thereof) of pooling geek bloggers to create a pool of knowledge and helpful tips, tricks, techniques, and advice. I created it simply because I felt that it was time to have a website as I venture further into my return to the land of software development. The “For Devs” section should hopefully be useful to developers, particularly the links section. It’s my curated list of sites that I regularly visit to solve problems, to help answer questions on Twitter and the AppHub forums, and to learn new things. I’ll be adding links to it periodically and will be including topic areas as I become acquainted with them enough to form a proper list. WPF will likely be the first topic area added. If there are any links you think I should add to the existing topics, let me know! I warn in advance that I’m less inclined to add blogs; there are simply too many good blogs and I do not want to have hundreds per topic area. So blogs are limited primarily, though not exclusively, to acknowledged experts in the subject area who generally blog regularly about it and who usually are part of the team that develops the product or technology in question. I’m much more amenable to including individual blogs posts in the techniques subcategory in the appropriate topic area. Ultimately, it’s a collection of things I find interesting and helpful. So please no hard feelings if I don’t add a link you think is awesome. I may well think it’s awesome too, but conclude that it doesn’t fit with my goals for the dev links area.

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• Updated Agenda for OTN Architect Day Los Angeles (Oct 25)

  - by Bob Rhubart

  Here's the latest information on the session schedule and content for Oracle Technology Network Architect Day in Los Angeles on October 25, 2012. Registration is open, but seating is limited. When: Thursday October 25 12, 2012 8:30am – 5:00pm Where: Sofitel Los Angeles 8555 Beverly Boulevard Los Angeles, CA 90048 Agenda Time Session Title Room 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments | Bob Rhubart Beverly Ballroom 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossmann Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. Beverly Ballroom 10:00 am - 10:30 am Monitoring and Managing Applications in the Cloud | Basheer Khan Oracle offers a broad portfolio of software and hardware products and services to enable public, private and hybrid clouds to power the enterprise. However, enterprise cloud computing presents new management challenges, that need to be addressed to realize the economic benefits of cloud computing. In this session you will learn about the methods and tools you can use to proactively monitor your end-to-end Oracle Applications environment in the cloud, define service-level objectives, gain insight into your end users, and troubleshoot performance problems from a single console. Beverly Ballroom 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions (pick one) Cloud Computing - Making IT Simple | Dr. James Baty The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. Beverly Ballroom Innovations in Grid Computing with Oracle Coherence | Ashok Aletty Learn how Oracle Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Hollywood Room 11:30 am - 12:15 pm Breakout Sessions (pick one) Enterprise Strategy for Cloud Security | Dave Chappelle Security is high on the list of concerns for many organizations as they evaluate their cloud computing options. This session will examine security in the context of the various forms of cloud computing. We'll consider technical and non-technical aspects of security, and discuss several strategies for cloud computing, from both the consumer and producer perspectives. Beverly Ballroom Oracle Enterprise Manager | Perren Walker This session examines new Oracle Enterprise Manager monitoring, administration, and management features for Oracle Exalogic. It focuses on two management themes: cloud management related to virtualization and applications-to-disk management. For private cloud management, it discusses virtualization management features providing an enhanced set of application deployment capabilities enabling IaaS as well as PaaS interactions. Then from an end-to-end perspective, it covers the specific capabilities and—where applicable—best practices for machine, cloud, middleware, and application administration. Hollywood Room 12:15 pm - 1:15 pm Lunch Beverly Ballroom Lounge 1:15 pm - 2:00 pm Panel Discussion - Q&A with session speakers Beverly Ballroom 2:00 pm - 2:45 pm Breakout Sessions (pick one) Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation will answer the important questions: What exactly is a Cloud, why you need it, what changes it will bring to the enterprise, and what are the key capabilities of a Cloud infrastructure are - using Oracle's Cloud Reference Architecture, which is part of the IT Strategies from Oracle (ITSO) Cloud Enterprise Technology Strategy ETS). Beverly Ballroom 21st Century SOA | Jeff Davies Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. We'll also take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Hollywood Room 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussion Beverly Ballroom 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtables Beverly Ballroom 4:15 pm - 5:00 pm Networking / Reception Beverly Ballroom Lounge Note: Session schedule and content subject to change.

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• Run Oracle E-Business Suite Period Close Diagnostic

  - by Get Proactive Customer Adoption Team

  Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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• Career guidance/advice for Junior-level Software Engineer [closed]

  - by John Do

  I have quite a few questions on my mind, so please bare with me. Please don't feel obligated to answer all of them, any as you choose will do. I'd appreciate if you could share some insight on any of these. Before I begin, some context: I currently have almost two years of professional experience as a Software Engineer, mainly developing software in Java. At this point, I feel that I have reached the peak in my career growth at the current company I am at and therefore I am looking for a new job, ideally again, as a Software Engineer. I have been interviewing for the past few months casually but have not had luck with companies I have a passion for. So, in no particular order - 1) In general, what are your thoughts on having graduate degrees in CS / Software Engineering. How much does it influence a salary increase, and do you think it's beneficial when working on real-world problems? I get the sense that a graduate degree in the field is trivial unless you really have a passion for research. 2) In general, in professional practice, how often had you have to write your own data structures and "complex" algorithms from scratch? In my own work, I have found myself relying mainly on third-party frameworks and the Java standard library to implement solutions as per business requirements. What are your thoughts on this? 3) In terms of resume, I feel the most ambivalent here. I want to be able to "blemish" my resume to a certain extent so that it stands out from others', but at the same time I do not want to over-exagerate my abilities. How do you strike a balance here? For example: I say that I am proficient in Java with data structures and algorithms. This is obviously a subjective and relative statement. I've taken the classes in my undergrad, and I've applied it in my work experience. What I feel as "prociency" can be seen as junior-level to others. How do you know what to say? Most of the time, recruiters (with no technical background) will be looking for keywords that stand out. This leads me to my next question (4). 4) Just from interviewing for the past few months (and getting plenty of rejections), I've come to realize that I may not be as proficient in data structures and algorithms as I thought I was. Do you think it's a good idea to remove the "proficient in java/data structure and algorithms"? I feel that being too hoenst on the resume will impede me from scoring opportunities to even have an interview with top-notch companies. What are your thoughts? 5) What is the absolute "must-have" knowledge going into a technical interview? I've been practicing several algorithmic and data sturcture problems now, and I feel that my abilities to solve arbitrary problems efficiently has not gotten significantly better. Do you think these abilities are something innate - it's either you have in you, or you don't? How can you teach yourself to learn, if you will? 6) How easy is it to go from industry/function to the next? I work mainly with backend technologies and I'm now interested in working with the frontend, i.e javascript,jquery,php or even mobile development. In your own experience, how did you not get pidgeon holed in your career? I feel that the choices you make now ultimately decide your future. As cliche as it sounds, I think it may be true. Here's what I mean: you've worked mainly as a backend engineer, people are interested in you doing the same thing since you've already accumulated experience in that function. How do get experience in a new function if people won't accept you because you don't already have it? It's a catch 22, you see... Are side projects the only real way to help you move from one function to another that you're truly interested in? For example: I could start writing my own mobile applications, even though I've worked mainly on the backend. Thanks so much for the long read. As a relatively new engineer to the real world, I am very humble and would like those who are experienced to shed some light. Thank you so much.

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• AppHarbor - Azure Done Right AKA Heroku for .NET

  - by Robz / Fervent Coder

  Easy and Instant deployments and instant scale for .NET? Awhile back a few of us were looking at Ruby Gems as the answer to package management for .NET. The gems platform supported the concept of DLLs as packages although some changes would have needed to happen to have long term use for the entire community. From that we formed a partnership with some folks at Microsoft to make v2 into something that would meet wider adoption across the community, which people now call NuGet. So now we have the concept of package management. What comes next? Heroku Instant deployments and instant scaling. Stupid simple API. This is Heroku. It doesn’t sound like much, but when you think of how fast you can go from an idea to having someone else tinker with it, you can start to see its power. In literally seconds you can be looking at your rails application deployed and online. Then when you are ready to scale, you can do that. This is power. Some may call this “cloud-computing” or PaaS (Platform as a Service). I first ran into Heroku back in July when I met Nick of RubyGems.org. At the time there was no alternative in the .NET-o-sphere. I don’t count Windows Azure, mostly because it is not simple and I don’t believe there is a free version. Heroku itself would not lend itself well to .NET due to the nature of platforms and each language’s specific needs (solution stack).  So I tucked the idea in the back of my head and moved on. AppHarbor Enters The Scene I’m not sure when I first heard about AppHarbor as a possible .NET version of Heroku. It may have been in November, but I didn’t actually try it until January. I was instantly hooked. AppHarbor is awesome! It still has a ways to go to be considered Heroku for .NET, but it already has a growing community. I created a video series (at the bottom of this post) that really highlights how fast you can get a product onto the web and really shows the power and simplicity of AppHarbor. Deploying is as simple as a git/hg push to appharbor. From there they build your code, run any unit tests you have and deploy it if everything succeeds. The screen on the right shows a simple and elegant UI to getting things done. The folks at AppHarbor graciously gave me a limited number of invites to hand out. If you are itching to try AppHarbor then navigate to: https://appharbor.com/account/new?inviteCode=ferventcoder  After playing with it, send feedback if you want more features. Go vote up two features I want that will make it more like Heroku. Disclaimer: I am in no way affiliated with AppHarbor and have not received any funds or favors from anyone at AppHarbor. I just think it is awesome and I want others to know about it. From Zero To Deployed in 15 Minutes (Or Less) Now I have a challenge for you. I created a video series showing how fast I could go from nothing to a deployed application. It could have been from Zero to Deployed in Less than 5 minutes, but I wanted to show you the tools a little more and give you an opportunity to beat my time. And that’s the challenge. Beat my time and show it in a video response. The video series is below (at least one of the videos has to be watched on YouTube). The person with the best time by March 15th @ 11:59PM CST will receive a prize. Ground rules: .NET Application with a valid database connection Start from Zero Deployed with AppHarbor or an alternative A timer displayed in the video that runs during the entire process Video response published on YouTube or acceptable alternative Video(s) must be published by March 15th at 11:59PM CST. Either post the link here as a comment or on YouTube as a response (also by 11:59PM CST March 15th) From Zero To Deployed In 15 Minutes (Or Less) Part 1 From Zero To Deployed In 15 Minutes (Or Less) Part 2 From Zero To Deployed In 15 Minutes (Or Less) Part 3

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• SQL SERVER – Weekly Series – Memory Lane – #004

  - by pinaldave

  Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 Auto Generate Script to Delete Deprecated Fields in Current Database In early career everytime I have to drop a column, I had hard time doing it because I was scared what if that column was needed somewhere in the code. Due to this fear I never dropped any column. I just renamed the column. If the column which I renamed was needed afterwards it was very easy to rename it back again. However, it is not recommended to keep the deleted column renamed in the database. At every interval I used to drop the columns which was prefixed with specific word. This script is 6 years old but still works. Give it a look, I am open for improvements. 2007 Shrinking Truncate Log File – Log Full – Part 2 Shrinking database or mdf file is indeed bad thing and it creates lots of problems. However, once in a while there is legit requirement to shrink the log file – a very rare one. In the rare occasion shrinking or truncating the log file may be the only solution. However, one should make sure to take backup before and after the truncate or shrink as in case of a disaster they can be very useful. Remember that truncating log file will break the log chain and while restore it can create major issue. Anyway, use this feature with caution. 2008 Simple Use of Cursor to Print All Stored Procedures of Database Including Schema This is a very interesting requirement I used to face in my early career days, I needed to print all the Stored procedures of my database. Interesting enough I had written a cursor to do so. Today when I look back at this stored procedure, I believe there will be a much cleaner way to do the same task, however, I still use this SP quite often when I have to document all the stored procedures of my database. Interesting Observation about Order of Resultset without ORDER BY In industry many developers avoid using ORDER BY clause to display the result in particular order thinking that Index is enforcing the order. In this interesting example, I demonstrate that without using ORDER BY, same table and similar query can return different results. Query optimizer always returns results using any method which is optimized for performance. The learning is There is no order unless ORDER BY is used. 2009 Size of Index Table – A Puzzle to Find Index Size for Each Index on Table I asked this puzzle earlier where I asked how to find the Index size for each of the tables. The puzzle was very well received and lots of interesting answers were received. To answer this question I have written following blog posts. I suggest this weekend you try to solve this problem and see if you can come up with a better solution. If not, well here are the solutions. Solution 1 | Solution 2 | Solution 3 Understanding Table Hints with Examples Hints are options and strong suggestions specified for enforcement by the SQL Server query processor on DML statements. The hints override any execution plan the query optimizer might select for a query. The SQL Server Query optimizer is a very smart tool and it makes a better selection of execution plan. Suggesting hints to the Query Optimizer should be attempted when absolutely necessary and by experienced developers who know exactly what they are doing (or in development as a way to experiment and learn). Interesting Observation – TOP 100 PERCENT and ORDER BY I have seen developers and DBAs using TOP very causally when they have to use the ORDER BY clause. Theoretically, there is no need of ORDER BY in the view at all. All the ordering should be done outside the view and view should just have the SELECT statement in it. It was quite common that to save this extra typing by including ordering inside of the view. At several instances developers want a complete resultset and for the same they include TOP 100 PERCENT along with ORDER BY, assuming that this will simulate the SELECT statement with ORDER BY. 2010 SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience In year 2010 I attended most prestigious SQL Server event SQLPASS between Nov 8-11, 2010 at Seattle. I have only one expression for the event - Best Summit Ever. Instead of writing about my usual routine or the event, I wrote about the interesting things I did and how I felt about it! When I go back and read it, I feel that this is the best event I attended in year 2010. Change Database Access to Single User Mode Using SSMS Image says all. 2011 SQL Server 2012 has introduced new analytic functions. These functions were long awaited and I am glad that they are now here. Before when any of this function was needed, people used to write long T-SQL code to simulate these functions. But now there’s no need of doing so. Having available native function also helps performance as well readability. Function SQLAuthority MSDN CUME_DIST CUME_DIST CUME_DIST FIRST_VALUE FIRST_VALUE FIRST_VALUE LAST_VALUE LAST_VALUE LAST_VALUE LEAD LEAD LEAD LAG LAG LAG PERCENTILE_CONT PERCENTILE_CONT PERCENTILE_CONT PERCENTILE_DISC PERCENTILE_DISC PERCENTILE_DISC PERCENT_RANK PERCENT_RANK PERCENT_RANK Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• yield – Just yet another sexy c# keyword?

  - by George Mamaladze

  yield (see NSDN c# reference) operator came I guess with .NET 2.0 and I my feeling is that it’s not as wide used as it could (or should) be.   I am not going to talk here about necessarity and advantages of using iterator pattern when accessing custom sequences (just google it).   Let’s look at it from the clean code point of view. Let's see if it really helps us to keep our code understandable, reusable and testable.   Let’s say we want to iterate a tree and do something with it’s nodes, for instance calculate a sum of their values. So the most elegant way would be to build a recursive method performing a classic depth traversal returning the sum.           private int CalculateTreeSum(Node top)         {             int sumOfChildNodes = 0;             foreach (Node childNode in top.ChildNodes)             {                 sumOfChildNodes += CalculateTreeSum(childNode);             }             return top.Value + sumOfChildNodes;         }     “Do One Thing” Nevertheless it violates one of the most important rules “Do One Thing”. Our  method CalculateTreeSum does two things at the same time. It travels inside the tree and performs some computation – in this case calculates sum. Doing two things in one method is definitely a bad thing because of several reasons: ·          Understandability: Readability / refactoring ·          Reuseability: when overriding - no chance to override computation without copying iteration code and vice versa. ·          Testability: you are not able to test computation without constructing the tree and you are not able to test correctness of tree iteration.   I want to spend some more words on this last issue. How do you test the method CalculateTreeSum when it contains two in one: computation & iteration? The only chance is to construct a test tree and assert the result of the method call, in our case the sum against our expectation. And if the test fails you do not know wether was the computation algorithm wrong or was that the iteration? At the end to top it all off I tell you: according to Murphy’s Law the iteration will have a bug as well as the calculation. Both bugs in a combination will cause the sum to be accidentally exactly the same you expect and the test will PASS. J   Ok let’s use yield! That’s why it is generally a very good idea not to mix but isolate “things”. Ok let’s use yield!           private int CalculateTreeSumClean(Node top)         {             IEnumerable<Node> treeNodes = GetTreeNodes(top);             return CalculateSum(treeNodes);         }             private int CalculateSum(IEnumerable<Node> nodes)         {             int sumOfNodes = 0;             foreach (Node node in nodes)             {                 sumOfNodes += node.Value;             }             return sumOfNodes;         }           private IEnumerable<Node> GetTreeNodes(Node top)         {             yield return top;             foreach (Node childNode in top.ChildNodes)             {                 foreach (Node currentNode in GetTreeNodes(childNode))                 {                     yield return currentNode;                 }             }         }   Two methods does not know anything about each other. One contains calculation logic another jut the iteration logic. You can relpace the tree iteration algorithm from depth traversal to breath trevaersal or use stack or visitor pattern instead of recursion. This will not influence your calculation logic. And vice versa you can relace the sum with product or do whatever you want with node values, the calculateion algorithm is not aware of beeng working on some tree or graph.  How about not using yield? Now let’s ask the question – what if we do not have yield operator? The brief look at the generated code gives us an answer. The compiler generates a 150 lines long class to implement the iteration logic.       [CompilerGenerated]     private sealed class <GetTreeNodes>d__0 : IEnumerable<Node>, IEnumerable, IEnumerator<Node>, IEnumerator, IDisposable     {         ...        150 Lines of generated code        ...     }   Often we compromise code readability, cleanness, testability, etc. – to reduce number of classes, code lines, keystrokes and mouse clicks. This is the human nature - we are lazy. Knowing and using such a sexy construct like yield, allows us to be lazy, write very few lines of code and at the same time stay clean and do one thing in a method. That's why I generally welcome using staff like that.   Note: The above used recursive depth traversal algorithm is possibly the compact one but not the best one from the performance and memory utilization point of view. It was taken to emphasize on other primary aspects of this post.

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• Why everybody should do Sales!

  - by FelixWehmeyer

  I speak with many business students and ask them what job they want to get into. Most of them tell me they want a job in Marketing, Management Consulting or Finance. I hardly ever hear “Sales, that is what I want to do”, and I often wonder why. I would like to start with a quote from Zig Ziglar, a successful salesman: "Nothing happens until someone sells something." But to get back to the main point, why wouldn’t you want to get in sales? When people think of sales, they picture a typical salesman in their head and think that selling is scary and all about manipulating, pressuring and pushing someone into buying something they don’t need. Are these stereotypes accurate? I don’t believe so: So why should you want to be in sales? If you think about selling as providing the solution for the problem and talking about the benefits of making a decision, then every job in this world comes out of selling. In every job you deal with coworkers that you want to convince of your ideas or convincing your boss that the project you want to work on is good for the company.  These days, consumers and businesses are very well informed about services and products. When we are talking about highly complex products, such as IT solutions, businesses don’t accept your run-of-the-mill salesman who is pushing a sale. These are often long projects where salespeople have a consulting and leading role. Salespeople need to be able to consult companies and customers with their problem and convince a client that their solution is the best fit. Next to the fact that sales, is by far, not as scary and shady as you thought, there are a few points that will make you want to consider a sales career: Negotiating skills – When you are in sales you will learn how to negotiate. Salespeople learn to listen to their customers and try to make them happy, overcoming objections and come to a final agreement that both parties are happy with. Persistence/Challenge – As a salesperson you will often hear a negative answer, in a sales role you will start to embrace this and see a ‘no’ as a challenge not as a rejection. This attitude change can help you a lot in your career, but also in your personal life. You will become more optimistic and gain a go-getter attitude. Salary – As salespeople are seen as the moneymakers for the company, companies often reward their sales teams generously. Most likely in a sales role, you will receive a good basic salary and often you get nice bonuses on top of that based on your performance. Oracle is, for instance, the company that offers the highest average commission in the world. Further you can expect many other benefits as companies know that there is a high demand for good salespeople. Teamwork – Sales is a lot like having your own business, you are responsible for your own territory or set of clients. You are the one who is responsible for the revenue coming from that territory. So in order to gain revenue you will have to work together with many departments and people to make that happen. Every (potential) client could be seen as a different project, and you are the project leader. Understanding customers and the business – From any job that you choose sales will get you the most insight in the market. Salespeople are usually well-connected, talk with different customers and learn about the market and are up-to-date about all latest changes. Even if you want to change to a different role in the long run, you have a great head start as you understand the market and customers like no one else. Job security – Look at all the job postings out there. Many of them are sales-related. So if you want to have a steady job, plenty of choice and companies willing to invest in you, sales could be something for you.  Are you interested in exploring a sales career? At Oracle we are always looking for good sales professionals and fresh graduates who want to get into sales! For many languages such as Flemish, Dutch, German, French, Swedish and Norwegian (and more) we are currently looking for graduates who want to develop their career in Oracle. Please have a look at this article for the experience of a Business Development Consultant at Oracle in Dublin. Want to learn more about this job check out this link or send an email to jessica.ebbelaar-at-oracle.com! Have a look at our website http://campus.oracle.com for all of our other latest sales and non-sales vacancies!

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• Silverlight Reporting Application Part 3.5 - Prism Background and WCF RIA [Series Intermission]

  Taking a step back before I dive into the details and full-on coding fun, I wanted to once again respond to a comment on my last post to clear up some things in regards to how I'm setting up my project and some of the choices I've made. Aka, thanks Ben. :) Prism Project Setup For starters, I'm not the ideal use case for a Prism application. In most cases where you've got a one-man team, Prism can be overkill as it is more intended for large teams who are geographically dispersed or in applications that have a larger scale than my Recruiting application in which you'll greatly benefit from modularity, delayed loading of xaps, etc. What Prism offers, though, is a manner for handling UI, commands, and events with the idea that, through a modular approach in which no parts really need to know about one another, I can update this application bit by bit as hiring needs change or requirements differ between offices without having to worry that changing something in the Jobs module will break something in, say, the Scheduling module. All that being said, here's a look at how our project breakdown for Recruit (MVVM/Prism implementation) looks: This could be a little misleading though, as each of those modules is actually another project in the overall Recruit solution. As far as what the projects actually are, that looks a bit like this: Recruiting Solution Recruit (Shell up there) - Main Silverlight Application .Web - Default .Web application to host the Silverlight app Infrastructure - Silverlight Class Library Project Modules - Silverlight Class Library Projects Infrastructure &Modules The Infrastructure project is probably something you'll see to some degree in any composite application. In this application, it is going to contain custom commands (you'll see the joy of these in a post or two down the road), events, helper classes, and any custom classes I need to share between different modules. Think of this as a handy little crossroad between any parts of your application. Modules on the other hand are the bread and butter of this application. Besides the shell, which holds the UI skeleton, and the infrastructure, which holds all those shared goodies, the modules are self-contained bundles of functionality to handle different concerns. In my scenario, I need a way to look up and edit Jobs, Applicants, and Schedule interviews, a Notification module to handle telling the user when different things are happening (i.e., loading from database), and a Menu to control interaction and moving between different views. All modules are going to follow the following pattern: The module class will inherit from IModule and handle initialization and loading the correct view into the correct region, whereas the Views and ViewModels folders will contain paired Silverlight user controls and ViewModel class backings. WCF RIA Services Since we've got all the projects in a single solution, we did not have to go the route of creating a WCR RIA Services Class Library. Every module has it's WCF RIA link back to the main .Web project, so the single Linq-2-SQL (yes, I said Linq-2-SQL, but I'll soon be switching to OpenAccess due to the new visual designer) context I'm using there works nicely with the scope of my project. If I were going for completely separating this project out and doing different, dynamically loaded elements, I'd probably go for the separate class library. Hope that clears that up. In the future though, I will be using that in a project that I've got in the "when I've got enough time to work on this" pipeline, so we'll get into that eventually- and hopefully when WCF RIA is in full release! Why Not use Silverlight Navigation/Business Template? The short answer- I'm a creature of habit, and having used Silverlight for a few years now, I'm used to doing lots of things manually. :) Plus, starting with a blank slate of a project I'm able to set up things exactly as I want them to be. In this case, rather than the navigation frame we would see in one of the templates, the MainRegion/ContentControl is working as our main navigation window. In many cases I will use theSilverlight navigation template to start things off, however in this case I did not need those features so I opted out of using that. Next time when I actually hit post #4, we're going to get into the modules and starting to get functionality into this application. Next week is also release week for the Q1 2010 release, so be sure to check out our annualWebinar Week (I might be biased, but Wednesday is my favorite out of the group). Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Lazy HTML attributes wrapping in Internet Explorer

  - by AGS777

  Having encountered this Internet Explorer (all versions) behavior several times previously, I eventually decided to share this most probably useless knowledge. Excuse my lengthy explanations because I am going to show the behavior along with a very simple case when one can come across it inadvertently. Let's say I want to implement some simple templating solution in JavaScript. I wrote an HTML template with an intention to bind data to it on the client side: Please note, that name of the “sys-template” class is just a coincidence. I do not use any ASP.NET AJAX code in this simple example. As you can see we need to replace placeholders (property name wrapped with curly braces) with actual data. Also, as you can see, many of the placeholders are situated within attribute values and it is where the danger lies. I am going to use <a /> element HTML as a template and replace each placeholder pattern with respective properties’ values with a little bit of jQuery like this: You can find complete code along with the contextFormat() method definition at the end of the post. Let’s assume that value for the name property (that we want to put in the title attribute) of the first data item is “first tooltip”. So it consists of two words. When the replacement occurred, title attribute should contain the “first tooltip” text which we are going to see as a tooltip for the <a /> element. But let’s run the sample code in Internet Explorer and check it out. What you’ll see is that only the first word of the supposed “title” attribute’s content is shown. So, were is the rest of my attribute and what happened? The answer is obvious once you see the result of jQuery(“.sys-template”).html() line for the given HTML markup. In IE you’ll get the following <A id={id} class={cssClass} title={name} href="{source}" myAttr="{attr}">Link to {source}</A> See any difference between this HTML and the one shown earlier? No? Then look carefully. While the original HTML of the <a /> element is well-formed and all the attributes are correctly quoted, when you take the same HTML back in Internet Explorer (it doesn’t matter whether you use html() method from jQuery library or IE’s innerHTML directly), you lose attributes’ quotes for some of the attributes. Then, after replacement, we’ll get following HTML for our first data item. I marked the attribute value in question with italic: <A id=1 class=first title=first tooltip href="first.html" myAttr="firstAttr">Link to first.html</A> Now you can easily imagine for yourself what happens when this HTML is inserted into the document and why we do not see the second (and any subsequent words if any) of our title attribute in the tooltip. There are still two important things to note. The first one (and it actually the reason why I named the post “lazy wrapping” is that if value of the HTML attribute does contains spaces in the original HTML, then it WILL be wrapped with quotation marks. For example, if I wrote following on my page (note the trailing space for the title attribute value) <a href="{source}" title="{name}  " id="{id}" myAttr="{attr}" class="{cssClass}">Link to {source}</a> then I would have my placeholder quoted correctly and the result of the replacement would render as expected: The second important thing to note is that there are exceptions for the lazy attributes wrapping rule in IE. As you can see href attribute value did not contain spaces exactly as all the other attributes with placeholders, but it was still returned correctly quoted Custom attribute myAttr is also quoted correctly when returned back from document, though its placeholder value does not contain spaces either. Now, on account of the highly unlikely probability that you found this information useful and need a solution to the problem the aforementioned behavior introduces for Internet Explorer browser, I can suggest a simple workaround – manually quote the mischievous attributes prior the placeholder pattern is replaced. Using the code of contextFormat() method shown below, you would need to add following line right before the return statement: result = result.replace(/=({([^}]+)})/g, '="$1"'); Below please find original sample code:

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• How can I set my screen resolution to match my TV?

  - by Scott Severance

  I have a computer in my classroom that's connected to an LG smart TV (that's actually not so smart. I wouldn't recommend buying one.). For the touch interface, the TV wants a resolution of 1920x1080 at 60Hz. However, I can't seem to set the computer to that resolution. The display settings only offer 1024x768 and 640x480. The computer dual boots with Windows XP, where widescreen options are available in approximately the required size, but the exact resolution -- or even aspect ratio-- isn't available in XP either. I tried the following command: xrandr -s 1920x1080 -r 60 The response was: Size 1920x1080 not found in available modes Back in the old days, the solution would be to edit xorg.conf. However, since that file no longer exists, and I haven't found up-to-date info, I don't know what else to do. If it helps, this machine will never be connected to a different display, so resolution flexibility isn't important. Here's the output of lshw: *-display:0 description: VGA compatible controller product: 4 Series Chipset Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 03 width: 64 bits clock: 33MHz capabilities: vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:42 memory:fe800000-febfffff memory:d0000000-dfffffff ioport:ecd8(size=8) *-display:1 UNCLAIMED description: Display controller product: 4 Series Chipset Integrated Graphics Controller vendor: Intel Corporation physical id: 2.1 bus info: pci@0000:00:02.1 version: 03 width: 64 bits clock: 33MHz According to the system settings, my graphics driver is unknown and my "experience" is standard. This is 64-bit Ubuntu 12.04 (Precise) Note: There are a number of similar questions to this one, but they didn't include any answers that helped me. Update After posting this question, I noticed one in the sidebar that I hadn't found through search but which appeared to contain the answer. Based on that question, I created the /etc/X11/xorg.conf file below: Section "ServerLayout" Identifier "X.org Configured" Screen 0 "Screen0" 0 0 InputDevice "Mouse0" "CorePointer" InputDevice "Keyboard0" "CoreKeyboard" EndSection Section "Files" ModulePath "/usr/lib/xorg/modules" FontPath "/usr/share/fonts/X11/misc" FontPath "/var/lib/defoma/x-ttcidfont-conf.d/dirs/TrueType" FontPath "built-ins" EndSection Section "Module" Load "glx" Load "dri2" Load "dbe" Load "dri" Load "record" Load "extmod" EndSection Section "InputDevice" Identifier "Keyboard0" Driver "kbd" EndSection Section "InputDevice" Identifier "Mouse0" Driver "mouse" Option "Protocol" "auto" Option "Device" "/dev/input/mice" Option "ZAxisMapping" "4 5 6 7" EndSection Section "Monitor" Identifier "Monitor0" VendorName "LG" ModelName "Smart TV" EndSection Section "Device" ### Available Driver options are:- ### Values: <i>: integer, <f>: float, <bool>: "True"/"False", ### <string>: "String", <freq>: "<f> Hz/kHz/MHz", ### <percent>: "<f>%" ### [arg]: arg optional #Option "DRI" # [<bool>] #Option "ColorKey" # <i> #Option "VideoKey" # <i> #Option "FallbackDebug" # [<bool>] #Option "Tiling" # [<bool>] #Option "LinearFramebuffer" # [<bool>] #Option "Shadow" # [<bool>] #Option "SwapbuffersWait" # [<bool>] #Option "TripleBuffer" # [<bool>] #Option "XvMC" # [<bool>] #Option "XvPreferOverlay" # [<bool>] #Option "DebugFlushBatches" # [<bool>] #Option "DebugFlushCaches" # [<bool>] #Option "DebugWait" # [<bool>] #Option "HotPlug" # [<bool>] #Option "RelaxedFencing" # [<bool>] Identifier "Card0" Driver "intel" BusID "PCI:0:2:0" EndSection Section "Screen" Identifier "Screen0" Device "Card0" Monitor "Monitor0" DefaultDepth 24 #SubSection "Display" # Viewport 0 0 # Depth 1 #EndSubSection #SubSection "Display" # Viewport 0 0 # Depth 4 #EndSubSection #SubSection "Display" # Viewport 0 0 # Depth 8 #EndSubSection #SubSection "Display" # Viewport 0 0 # Depth 15 #EndSubSection #SubSection "Display" # Viewport 0 0 # Depth 16 #EndSubSection SubSection "Display" Viewport 0 0 Depth 24 Modes "1024x768" "1920x1080" EndSubSection EndSection According to /var/log/Xorg.0.log, my settings aren't being applied. In fact, I wonder if the config file is even being read. [ 1209.083] (**) intel(0): Depth 24, (--) framebuffer bpp 32 [ 1209.084] (==) intel(0): RGB weight 888 [ 1209.084] (==) intel(0): Default visual is TrueColor [ 1209.084] (II) intel(0): Integrated Graphics Chipset: Intel(R) G41 [ 1209.084] (--) intel(0): Chipset: "G41" [ 1209.084] (**) intel(0): Relaxed fencing enabled [ 1209.084] (**) intel(0): Wait on SwapBuffers? enabled [ 1209.084] (**) intel(0): Triple buffering? enabled [ 1209.084] (**) intel(0): Framebuffer tiled [ 1209.084] (**) intel(0): Pixmaps tiled [ 1209.084] (**) intel(0): 3D buffers tiled [ 1209.084] (**) intel(0): SwapBuffers wait enabled [ 1209.084] (==) intel(0): video overlay key set to 0x101fe [ 1209.172] (II) intel(0): Output VGA1 using monitor section Monitor0 [ 1209.260] (II) intel(0): EDID for output VGA1 [ 1209.260] (II) intel(0): Printing probed modes for output VGA1 [ 1209.260] (II) intel(0): Modeline "1024x768"x60.0 65.00 1024 1048 1184 1344 768 771 777 806 -hsync -vsync (48.4 kHz) [ 1209.260] (II) intel(0): Modeline "800x600"x60.3 40.00 800 840 968 1056 600 601 605 628 +hsync +vsync (37.9 kHz) [ 1209.260] (II) intel(0): Modeline "800x600"x56.2 36.00 800 824 896 1024 600 601 603 625 +hsync +vsync (35.2 kHz) [ 1209.260] (II) intel(0): Modeline "848x480"x60.0 33.75 848 864 976 1088 480 486 494 517 +hsync +vsync (31.0 kHz) [ 1209.260] (II) intel(0): Modeline "640x480"x59.9 25.18 640 656 752 800 480 489 492 525 -hsync -vsync (31.5 kHz) [ 1209.260] (II) intel(0): Output VGA1 connected [ 1209.260] (II) intel(0): Using user preference for initial modes [ 1209.260] (II) intel(0): Output VGA1 using initial mode 1024x768 [ 1209.260] (II) intel(0): Using default gamma of (1.0, 1.0, 1.0) unless otherwise stated. [ 1209.260] (II) intel(0): Kernel page flipping support detected, enabling [ 1209.260] (==) intel(0): DPI set to (96, 96)

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• Hiring New IT Employees versus Promoting Internally for IT Positions

  Recently I was asked my opinion regarding the hiring of IT professionals in regards to the option of hiring new IT employees versus promoting internally for IT positions. After thinking a little more about this question regarding staffing, specifically pertaining to promoting internally verses new employees; I think my answer to this question is that it truly depends on the situation. However, in most cases I would side with promoting internally. The key factors in this decision should be based on a company/department’s current values, culture, attitude, and existing priorities.  For example if a company values retaining all of its hard earned business knowledge then they would tend to promote existing employees internal over hiring a new employee. Moreover, the company will have to pay to train an existing employee to learn a new technology and the learning curve for some technologies can be very steep. Conversely, if a company values new technologies and technical proficiency over business knowledge then a company would tend to hire new employees because they may already have experience with a technology that the company is planning on using. In this scenario, the company would have to take on the additional overhead of allowing a new employee to learn how the business operates prior to them being fully effective. To illustrate my points above let us look at contractor that builds in ground pools for example.  He has the option to hire employees that are very strong but use small shovels to dig, or employees weak in physical strength but use large shovels to dig. Which employee should the contractor use to dig a hole for a new in ground pool? If we compare the possible candidates for this job we will find that they are very similar to hiring someone internally verses a new hire. The first example represents the existing workers that are very strong regarding the understanding how the business operates and the reasons why in a specific manner. However this employee could be potentially weaker than an outsider pertaining to specific technologies and would need some time to build their technical prowess for a new position much like the strong worker upgrading their shovels in order to remove more dirt at once when digging. The other employee is very similar to hiring a new person that may already have the large shovel but will need to increase their strength in order to use the shovel properly and efficiently so that they can move a maximum amount of dirt in a minimal amount of time. This can be compared to new employ learning how a business operates before they can be fully functional and integrated in the company/department. Another key factor in this dilemma pertains to existing employee and their passion for their work, their ability to accept new responsibility when given, and the willingness to take on responsibilities when they see a need in the business. As much as possible should be considered in this decision down to the mood of the team, the quality of existing staff, learning cure for both technology and business, and the potential side effects of the existing staff.  In addition, there are many more consideration based on the current team/department/companies culture and mood. There are several factors that need to be considered when promoting an individual or hiring new blood for a team. They both can provide great benefits as well as create controversy to a group. Personally, staffing especially in the IT world is like building a large scale system in that all of the components and modules must fit together and preform as one cohesive system in the same way a team must come together using their individually acquired skills so that they can work as one team.  If a module is out of place or is nonexistent then the rest of the team will suffer until the all of its issues are addressed and resolved. Benefits of Promoting Internally Internal promotions give employees a reason to constantly upgrade their technology, business, and communication skills if they want to further their career Employees can control their own destiny based on personal desires Employee already knows how the business operates Companies can save money by promoting internally because the initial overhead of allowing new hires to learn how a company operates is very expensive Newly promoted employees can assist in training their replacements while transitioning to their new role within a company. Existing employees already have a proven track record in regards fitting in with the business culture; this is always an unknown with all new hires Benefits of a New Hire New employees can energize and excite existing employees New employees can bring new ideas and advancements in technology New employees can offer a different perspective on existing issues based on their past experience. As you can see the decision to promote an existing employee from within a company verses hiring a new person should be based on several factors that should ultimately place the business in the best possible situation for the immediate and long term future. How would you handle this situation? Would you hire a new employee or promote from within?

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• Using Definition of Done to Drive Agile Maturity

  - by Dylan Smith

  I’ve been an Agile Coach at a lot of different clients over the years, and I want to share an approach I use to help them adopt and mature over time. It’s important to realize that “Agile” is not a black/white yes/no thing. Teams can be varying degrees of agile. I think of this as their agile maturity level. When I coach teams I want them to start out being a little agile, and get more agile as they mature. The approach I teach them is to use the definition of done as a technique to continuously improve their agile maturity over time. We’re probably all familiar with the concept of “Done Done” that represents what *actually* being done a feature means. Not just when a developer says he’s done right after he writes that last line of code that makes the feature kind-of work. Done Done means the coding is done, it’s been tested, installers and deployment packages have been created, user manuals have been updated, architecture docs have been updated, etc. To enable teams to internalize the concept of “Done Done”, they usually get together and come up with their Definition of Done (DoD) that defines all the activities that need to be completed before a feature is considered Done Done. The Done Done technique typically is applied only to features (aka User Stories). What I do is extend this to apply to several concepts such as User Stories, Sprints, Releases (and sometimes Check-Ins). During project kick-off I’ll usually sit down with the team and go through an exercise of creating DoD’s for each of these concepts (Stories/Sprints/Releases). We’ll usually start by just brainstorming a bunch of activities that could end up in these various DoD’s. Here’s some examples: Code Reviews StyleCop FxCop User Manuals Updated Architecture Docs Updated Tested by QA Tested by UAT Installers Created Support Knowledge Base Updated Deployment Instructions (for Ops) written Automated Unit Tests Run Automated Integration Tests Run Then we start by arranging these activities into the place they occur today (e.g. Do you do UAT testing only once per release? every sprint? every feature?). If the team was previously Waterfall most of these activities probably end up in the Release DoD. An extremely mature agile team would probably have most of these activities in the DoD for the User Stories (because an extremely mature agile team will probably do continuous deployment and release every story). So what we need to do as a team, is work to move these activities from their current home (Release DoD) down into the Sprint DoD and eventually into the User Story DoD (and maybe into the lower-level Check-In DoD if we decide to use that). We don’t have to move them all down to User Story immediately, but as a team we figure out what we think we’re capable of moving down to the Sprint cycle, and Story cycle immediately, and that becomes our starting DoD’s. Over time the team makes an effort to continue moving activities down from Release->Sprint->Story as they become more agile and more mature. I try to encourage them to envision a world in which they deploy to production as each User Story is completed. They would need to be updating User Manuals, creating installers, doing UAT testing (typical Release cycle activities) on every single User Story. They may never actually reach that point, but they should envision that, and strive to keep driving the activities down closer to the User Story cycle s they mature. This is a great technique to give a team an easy-to-follow roadmap to mature their agile practices over time. Sure there’s other aspects to maturity outside of this, but it’s a great technique, that’s easy to visualize, to drive agility into the team. Just keep moving those activities (aka “gates”) down the board from Release->Sprint->Story. I’ll try to give an example of what a recent client of mine had for their DoD’s (this is from memory, so probably not 100% accurate): Release Create/Update deployment Instructions For Ops Instructional Videos Updated Run manual regression test suite UAT Testing In this case that meant deploying to an environment shared across the enterprise that mirrored production and asking other business groups to test their own apps to ensure we didn’t break anything outside our system Sprint Deploy to UAT Environment But not necessarily actually request UAT testing occur User Guides updated Sprint Features Video Created In this case we decided to create a video each sprint showing off the progress (video version of Sprint Demo) User Story Manual Test scripts developed and run Tested by BA Deployed in shared QA environment Using automated deployment process Peer Code Review Code Check-In Compiled (warning-free) Passes StyleCop Passes FxCop Create installer packages Run Automated Tests Run Automated Integration Tests PS – One of my clients had a great question when we went through this activity. They said that if a Sprint is by definition done when the end-date rolls around (time-boxed), isn’t a DoD on a sprint meaningless – it’s done on the end-date regardless of whether those other activities are complete or not? My answer is that while that statement is true – the sprint is done regardless when the end date rolls around – if the DoD activities haven’t been completed I would consider the Sprint a failure (similar to not completing what was committed/planned – failure may be too strong a word but you get the idea). In the Retrospective that will become an agenda item to discuss and understand why we weren’t able to complete the activities we agreed would need to be completed each Sprint.

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• A Patent for Workload Management Based on Service Level Objectives

  - by jsavit

  I'm very pleased to announce that after a tiny :-) wait of about 5 years, my patent application for a workload manager was finally approved. Background Many operating systems have a resource manager which lets you control machine resources. For example, Solaris provides controls for CPU with several options: shares for proportional CPU allocation. If you have twice as many shares as me, and we are competing for CPU, you'll get about twice as many CPU cycles), dedicated CPU allocation in which a number of CPUs are exclusively dedicated to an application's use. You can say that a zone or project "owns" 8 CPUs on a 32 CPU machine, for example. And, capped CPU in which you specify the upper bound, or cap, of how much CPU an application gets. For example, you can throttle an application to 0.125 of a CPU. (This isn't meant to be an exhaustive list of Solaris RM controls.) Workload management Useful as that is (and tragic that some other operating systems have little resource management and isolation, and frighten people into running only 1 app per OS instance - and wastefully size every server for the peak workload it might experience) that's not really workload management. With resource management one controls the resources, and hope that's enough to meet application service objectives. In fact, we hold resource distribution constant, see if that was good enough, and adjust resource distribution if that didn't meet service level objectives. Here's an example of what happens today: Let's try 30% dedicated CPU. Not enough? Let's try 80% Oh, that's too much, and we're achieving much better response time than the objective, but other workloads are starving. Let's back that off and try again. It's not the process I object to - it's that we to often do this manually. Worse, we sometimes identify and adjust the wrong resource and fiddle with that to no useful result. Back in my days as a customer managing large systems, one of my users would call me up to beg for a "CPU boost": Me: "it won't make any difference - there's plenty of spare CPU to be had, and your application is completely I/O bound." User: "Please do it anyway." Me: "oh, all right, but it won't do you any good." (I did, because he was a friend, but it didn't help.) Prior art There are some operating environments that take a stab about workload management (rather than resource management) but I find them lacking. I know of one that uses synthetic "service units" composed of the sum of CPU, I/O and memory allocations multiplied by weighting factors. A workload is set to make a target rate of service units consumed per second. But this seems to be missing a key point: what is the relationship between artificial 'service units' and actually meeting a throughput or response time objective? What if I get plenty of one of the components (so am getting enough service units), but not enough of the resource whose needed to remove the bottleneck? Actual workload management That's not really the answer either. What is needed is to specify a workload's service levels in terms of externally visible metrics that are meaningful to a business, such as response times or transactions per second, and have the workload manager figure out which resources are not being adequately provided, and then adjust it as needed. If an application is not meeting its service level objectives and the reason is that it's not getting enough CPU cycles, adjust its CPU resource accordingly. If the reason is that the application isn't getting enough RAM to keep its working set in memory, then adjust its RAM assignment appropriately so it stops swapping. Simple idea, but that's a task we keep dumping on system administrators. In other words - don't hold the number of CPU shares constant and watch the achievement of service level vary. Instead, hold the service level constant, and dynamically adjust the number of CPU shares (or amount of other resources like RAM or I/O bandwidth) in order to meet the objective. Instrumenting non-instrumented applications There's one little problem here: how do I measure application performance in a way relating to a service level. I don't want to do it based on internal resources like number of CPU seconds it received per minute - We need to make resource decisions based on externally visible and meaningful measures of performance, not synthetic items or internal resource counters. If I have a way of marking the beginning and end of a transaction, I can then measure whether or not the application is meeting an objective based on it. If I can observe the delay factors for an application, I can see which resource shortages are slowing an application enough to keep it from meeting its objectives. I can then adjust resource allocations to relieve those shortages. Fortunately, Solaris provides facilities for both marking application progress and determining what factors cause application latency. The Solaris DTrace facility let's me introspect on application behavior: in particular I can see events like "receive a web hit" and "respond to that web hit" so I can get transaction rate and response time. DTrace (and tools like prstat) let me see where latency is being added to an application, so I know which resource to adjust. Summary After a delay of a mere few years, I am the proud creator of a patent (advice to anyone interested in going through the process: don't hold your breath!). The fundamental idea is fairly simple: instead of holding resource constant and suffering variable levels of success meeting service level objectives, properly characterise the service level objective in meaningful terms, instrument the application to see if it's meeting the objective, and then have a workload manager change resource allocations to remove delays preventing service level attainment. I've done it by hand for a long time - I think that's what a computer should do for me.

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• GRUB is not Booting Correctly

  - by msknapp

  I have a PC with three hard disks. Windows 7 is installed on the first, Ubuntu 14.04 is installed on the third. After I re-booted, it went straight to Windows 7. So I tried explicitly telling my PC to boot using the third hard disk, but that just takes me to the grub rescue prompt. I followed Scott Severence's instructions here to try and recover. Essentially, I updated grub, reinstalled grub, and then updated it again. After re-booting, absolutely nothing had changed. So instead I tried using the boot-repair tool. In the past it had failed for me, saying that I had programs running and it could not unmount drives, when I was running nothing. I never figured out how to solve that problem, but it went away when I bought another hard drive and used that for my Ubuntu installation, I don't know why. In any case, I ran the boot-repair tool and this time it said it was successful. First time for everything right? I re-booted, only to be taken straight to the grub rescue prompt. So I changed my BIOS settings to use the third hard disk for boot start up. That is the same hard drive where I have Ubuntu and grub installed, and the same one that the grub-repair tool told me to use. It still took me straight to the grub rescue prompt. So I went from not being able to boot Ubuntu, to not being able to boot either OS installed on my system. Thanks boot-repair! Boot repair gave me this URL for future troubleshooting: http://paste.ubuntu.com/8131669 When I try to boot from the third hard disk, this is my console: Loading Operating System ... error: attempt to read or write outside of disk 'hd0'. Entering rescue mode... grub rescue> grub rescue> set cmdpath=(hd0) prefix=(hd0,gpt2)/boot/grub root=hd0,gpt2 grub rescue> ls (hd0) (hd0,gpt3) (hd0,gpt2) (hd0,gpt1) (hd1) (hd2) (hd2,gpt2) (hd2,gpt1) (hd3) Those values look correct to me. I have also experimented with changing some of those values, but 'insmod normal' always throws the same error. Somebody please tell me how to fix this. I have tried everything, reinstalling grub, and running boot-repair. =========================== Update: I think the problem might be that the ubuntu installer did not partition my hard disk correctly. I booted from live USB and then launched gparted and looked at how it partitioned things. This is what gparted says: Partition, File System, Size, Used, Unused, Flags /dev/sda1 (!), unknown, 1.00 MiB, ---, ---, bios_grub /dev/sda2, ext4, 2.71 TiB, 47.30 GiB, 2.67 TiB, /dev/sda3, linux-swap, 16.00 GiB, 0.00 B, 16.00 GiB, So that first line looks problematic. It is supposed to be the /boot partition. However, it was given only 1 MiB? I am assuming that MiB is actually supposed to mean megabyte, no idea why that 'i' is there. It also says the file system is unknown. I read the answer by andrew here, and he says he had to do a custom install, explicitly configuring the boot partition. So I think that maybe Ubuntu's installer has a bug in it, where it does not set up the boot partition correctly if you are not installing on the first hard disk in your computer. I am going to try reinstalling with a custom partition scheme. I read elsewhere (askubuntu won't let me post another link) that I don't even need a /boot partition any more. So instead of following Andrew's instructions ver batim, I'm first going to try having just two partitions: one for /, and another for my 16GB swap space. Both as primary partitions. The first will be formatted as ext4. If that doesn't work, I may try again using /boot. ======================== So I did my custom install with no /boot partition, and it did not work. When I rebooted, I had an error message saying that some address did not exist. So for the hundredth time, I booted from the live USB, and ran boot-repair. Now I get this message GPT detected. Please create a BIOS-Boot partition (>1MB, unformatted filesystem, bios_grub flag). This can be performed via tools such as Gparted. Then try again. I feel like I'm running in circles and nobody will help me.

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• Rules for Naming

  - by PointsToShare

  © 2011 By: Dov Trietsch. All rights reserved Naming Documents (or is it “Document, Naming”?) Tis but thy name that is my enemy; Thou art thyself, though not a Montague. What's Montague? It is nor hand, nor foot, Nor arm, nor face, nor any other part Belonging to a man. O, be some other name! What's in a name? That which we call a rose By any other name would smell as sweet; So Romeo would, were he not Romeo call'd, Retain that dear perfection which he owes Without that title. Romeo, doff thy name And for that name which is no part of thee Take all myself.  Shakespeare – Romeo and Juliet Act II, Scene 2 We normally only use the bold portion of the famous Shakespearean quote above, but it is really out of context. As the play unfolds, we learn that a name is all too powerful. Indeed it is because of their names that the doomed lovers die. There might be life and death in a name (BTW, when I wrote this monogram, I was in Hatfield, PA. Remember the Hatfields and the McCoys?) This is a bit extreme, but in the field of Knowledge Management (KM) names are of the utmost importance as well. When I write an article about managing SharePoint sites, how should I name it? “Managing a site” or “Site, managing”? Nine times out of ten I’d opt for the latter. Almost everything we do is “Managing” so to make life easier for a person looking for meaningful content, we title our articles starting with the differentiator rather than the common factor. As a rule of thumb, we start the name with the noun rather than the verb. It is not what we do that is the primary key; it is what we do it to. So, answer this – is it a “rule of thumb” or a “thumb rule?” This is tough. A lot of what we do when naming is a judgment call. Both thumb and rule are nouns, albeit concrete and abstract (more about this later), but to most people “thumb rule” is meaningless while “rule of thumb” is an idiom. The difference between knowledge and information is that knowledge is meaningful information placed in context. Thus I elect the “rule of thumb”. It is the more meaningful title. Abstract and Concrete are relative terms. Many nouns (and verbs) that are abstract to a commoner, are concrete to a practitioner of one profession or another and may even have different concrete meanings in different professional jargons. Think about “running”. To an executive it means running a business, to a marathoner its meaning is much more literal. Generally speaking, we store and disseminate knowledge within a practice more than we do it in general. Even dictionaries encyclopedias define terms as they apply to different audiences. The rule of thumb is to put the more concrete first, but within the audience’s jargon. Even the title of this monogram is a question. Do I name it “Naming Documents” or “Documents, Naming”? Well, my own rule of thumb (“Here he goes again!?”) states that the latter is better because it starts with a noun, but this is a document about naming more than it about documents. The rules of naming also apply to graphs and charts, excel spreadsheets, and so on. Thus, I vote for the former.  A better title could have been “Naming Objects” only the word “Object” is a bit too abstract. How about just “Naming” or “Naming, rules of”? You get the drift. One of the ways to resolve all of this is to store the documents in Knowledge-Bases, which may become the subjects of a future punditry. Knowledge bases use keywords to describe their content.  Use a Metadata store for the keywords to at least attempt some common grounds. Here is another general rule (rule of thumb?!!) – put at least the one keyword in the title. Use subtitles. Here is an example: Migrating documents – Screening, cleaning, and organizing our knowledge. The main keyword is “documents”, next is “migrating”, other keywords also appear in the subtitle. They are “screening”, “cleaning”, and “organizing”. Any questions? Send me an amply named document by email: [email protected]

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• Access Control Service v2: Registering Web Identities in your Applications [concepts]

  - by Your DisplayName here!

  ACS v2 support two fundamental types of client identities– I like to call them “enterprise identities” (WS-*) and “web identities” (Google, LiveID, OpenId in general…). I also see two different “mind sets” when it comes to application design using the above identity types: Enterprise identities – often the fact that a client can present a token from a trusted identity provider means he is a legitimate user of the application. Trust relationships and authorization details have been negotiated out of band (often on paper). Web identities – the fact that a user can authenticate with Google et al does not necessarily mean he is a legitimate (or registered) user of an application. Typically additional steps are necessary (like filling out a form, email confirmation etc). Sometimes also a mixture of both approaches exist, for the sake of this post, I will focus on the web identity case. I got a number of questions how to implement the web identity scenario and after some conversations it turns out it is the old authentication vs. authorization problem that gets in the way. Many people use the IsAuthenticated property on IIdentity to make security decisions in their applications (or deny user=”?” in ASP.NET terms). That’s a very natural thing to do, because authentication was done inside the application and we knew exactly when the IsAuthenticated condition is true. Been there, done that. Guilty ;) The fundamental difference between these “old style” apps and federation is, that authentication is not done by the application anymore. It is done by a third party service, and in the case of web identity providers, in services that are not under our control (nor do we have a formal business relationship with these providers). Now the issue is, when you switch to ACS, and someone with a Google account authenticates, indeed IsAuthenticated is true – because that’s what he is! This does not mean, that he is also authorized to use the application. It just proves he was able to authenticate with Google. Now this obviously leads to confusion. How can we solve that? Easy answer: We have to deal with authentication and authorization separately. Job done ;) For many application types I see this general approach: Application uses ACS for authentication (maybe both enterprise and web identities, we focus on web identities but you could easily have a dual approach here) Application offers to authenticate (or sign in) via web identity accounts like LiveID, Google, Facebook etc. Application also maintains a database of its “own” users. Typically you want to store additional information about the user In such an application type it is important to have a unique identifier for your users (think the primary key of your user database). What would that be? Most web identity provider (and all the standard ACS v2 supported ones) emit a NameIdentifier claim. This is a stable ID for the client (scoped to the relying party – more on that later). Furthermore ACS emits a claims identifying the identity provider (like the original issuer concept in WIF). When you combine these two values together, you can be sure to have a unique identifier for the user, e.g.: Facebook-134952459903700\799880347 You can now check on incoming calls, if the user is already registered and if yes, swap the ACS claims with claims coming from your user database. One claims would maybe be a role like “Registered User” which can then be easily used to do authorization checks in the application. The WIF claims authentication manager is a perfect place to do the claims transformation. If the user is not registered, show a register form. Maybe you can use some claims from the identity provider to pre-fill form fields. (see here where I show how to use the Facebook API to fetch additional user properties). After successful registration (which may include other mechanisms like a confirmation email), flip the bit in your database to make the web identity a registered user. This is all very theoretical. In the next post I will show some code and provide a download link for the complete sample. More on NameIdentifier Identity providers “guarantee” that the name identifier for a given user in your application will always be the same. But different applications (in the case of ACS – different ACS namespaces) will see different name identifiers. This is by design to protect the privacy of users because identical name identifiers could be used to create “profiles” of some sort for that user. In technical terms they create the name identifier approximately like this: name identifier = Hash((Provider Internal User ID) + (Relying Party Address)) Why is this important to know? Well – when you change the name of your ACS namespace, the name identifiers will change as well and you will will lose your “connection” to your existing users. Oh an btw – never use any other claims (like email address or name) to form a unique ID – these can often be changed by users.

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