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  • Exam 70-518 Pro: Designing and Developing Windows Applications Using Microsoft .NET Framework 4

    - by Raghuraman Kanchi
    Today I noticed some topics from questions in the beta exam 70-518 which stumped me. I am just mentioning the topics below for future understanding and reference. This exam made me feel as if I was attempting questions about .NET 4.0 Framework. 1. Content-based vs. context-based filtered routing – Deciding the nearest Geographical Database. 2. Choosing an appropriate strategy for communicating with COM components, mainframe services 3. Microsoft Sync Framework 4. PLINQ 5. Difference between Dispatcher.BeginInvoke and Dispatcher.Invoke 6. Accessibility Testing/Scalability Testing (This objective may include but is not limited to: recommending functional testing, recommending reliability testing (performance testing, stress testing, scalability testing, duration testing)) 7. profiling, tracing, performance counters, audit trails 8. local vs. centralized reporting

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  • Are there sources of email marketing data available?

    - by Gortron
    Are sources of email marketing data available to the public? I would like to see email marketing data to see what kind of content a business sends out, the frequency of sending, the number of people emailed, especially the resulting open rates and click through rates. Are businesses willing to share data on their previous email marketing campaigns without divulging their contact list? I would like to use this data to create an application to help businesses create better newsletters by using this data as a benchmark, basically sharing what works and what doesn't for each industry.

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  • Is it safe to block redirected (but still linked) URLs with robots.txt?

    - by Edgar Quintero
    I have a website that has all URLs optimized and 301 redirected from nasty URLs to clean ones. However, everywhere throughout the site the unclean URLs are linked in menus, content, products, etc. Google currently has all clean URLs indexed, along with a few unclean URLs too. So the site still has linked everywhere the old URLs (ideally this wouldn't be the case but this is how it is ATM). I would like to block the unclean URLs with robots.txt. The question: if I block these unclean URLs with the robots.txt, when the entire website is linked with them (but they all redirect to the clean version), will this affect the indexing status at all?

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  • Why are the tags on my site using wordpress being indexed instead of the page?

    - by Bernard
    I can't figure out why my tags are being indexed by google and not my actual posts. So in google, my posts are showing up as mysite.com/tags/post and I of course I want it to look like mysite.com/category/actualpost. Any ideas what could be wrong? My domain is 3 years old and I just started a new focus of an existing site. I can't figure this out! There is no duplicate content, I have a sitemap submitted to webmaster tools and robots.txt...I have everything I need. This is the first time something like this has happened to me. Let me know if anyone has any ideas.

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  • Why are intermittent pages disappearing from SERPs?

    - by Beebee
    I have a very basical informational site with about 50+ pages. Specifically, there is a page about each site. I have been tracking pages daily for months and they have been streadily increasing in the SERPs. Suddenly, about 3-4 weeks ago, about 20 pages were completely missing from the SERPS, though they were still indexed (I could google a specific text from the page in quotes and it would appear). Since then, pages have been added and removed from SERPs continually, cutting my traffic by about 50%. All I have been adding is information about the sites topic. I haven't stolen content or done anything else that seems like it would cause this.

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  • How to make creating viewmodels at runtime less painful

    - by Mr Happy
    I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painful. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genius since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use a DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an in-depth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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  • Simple iOS glDrawElements - BAD_ACCESS

    - by user699215
    You can copy paste this into the default OpenGl template created in Xcode. Why am I not seeing anything :-) It is strange as the glDrawArrays(GL_TRIANGLES, 0, 3); is working fine, but with glDrawElements(GL_TRIANGLE_STRIP, sizeof(indices)/sizeof(GLubyte), GL_UNSIGNED_BYTE, indices); Is giving BAD_ACCESS? Copy paste this into Xcode default OpenGl template: ViewController #import "ViewController.h" #define BUFFER_OFFSET(i) ((char *)NULL + (i)) // Uniform index. enum { UNIFORM_MODELVIEWPROJECTION_MATRIX, UNIFORM_NORMAL_MATRIX, NUM_UNIFORMS }; GLint uniforms[NUM_UNIFORMS]; // Attribute index. enum { ATTRIB_VERTEX, ATTRIB_NORMAL, NUM_ATTRIBUTES }; @interface ViewController () { GLKMatrix4 _modelViewProjectionMatrix; GLKMatrix3 _normalMatrix; float _rotation; GLuint _vertexArray; GLuint _vertexBuffer; NSArray* arrayOfVertex; } @property (strong, nonatomic) EAGLContext *context; @property (strong, nonatomic) GLKBaseEffect *effect; - (void)setupGL; - (void)tearDownGL; @end @implementation ViewController - (void)viewDidLoad { [super viewDidLoad]; self.context = [[EAGLContext alloc] initWithAPI:kEAGLRenderingAPIOpenGLES2]; GLKView *view = (GLKView *)self.view; view.context = self.context; view.drawableDepthFormat = GLKViewDrawableDepthFormat24; [self setupGL]; } - (void)dealloc { [self tearDownGL]; if ([EAGLContext currentContext] == self.context) { [EAGLContext setCurrentContext:nil]; } } - (void)didReceiveMemoryWarning { [super didReceiveMemoryWarning]; if ([self isViewLoaded] && ([[self view] window] == nil)) { self.view = nil; [self tearDownGL]; if ([EAGLContext currentContext] == self.context) { [EAGLContext setCurrentContext:nil]; } self.context = nil; } // Dispose of any resources that can be recreated. } GLuint vertexBufferID; GLuint indexBufferID; static const GLfloat vertices[9] = { -0.5, -0.5, 0.5, 0.5, -0.5, 0.5, -0.5, 0.5, 0.5 }; static const GLubyte indices[3] = { 0, 1, 2 }; - (void)setupGL { [EAGLContext setCurrentContext:self.context]; // [self loadShaders]; self.effect = [[GLKBaseEffect alloc] init]; self.effect.light0.enabled = GL_TRUE; self.effect.light0.diffuseColor = GLKVector4Make(1.0f, 0.4f, 0.4f, 1.0f); glEnable(GL_DEPTH_TEST); // glGenVertexArraysOES(1, &_vertexArray); // glBindVertexArrayOES(_vertexArray); glGenBuffers(1, &vertexBufferID); glBindBuffer(GL_ARRAY_BUFFER, vertexBufferID); glBufferData(GL_ARRAY_BUFFER, sizeof(vertices), vertices, GL_STATIC_DRAW); glGenBuffers(1, &indexBufferID); glBindBuffer(GL_ELEMENT_ARRAY_BUFFER, indexBufferID); glBufferData(GL_ELEMENT_ARRAY_BUFFER, sizeof(indices), indices, GL_STATIC_DRAW); glEnableVertexAttribArray(GLKVertexAttribPosition); glVertexAttribPointer(GLKVertexAttribPosition, // Specifies the index of the generic vertex attribute to be modified. 3, // Specifies the number of components per generic vertex attribute. Must be 1, 2, 3, 4. GL_FLOAT, // GL_FALSE, // 0, // BUFFER_OFFSET(0)); // // glBindVertexArrayOES(0); } - (void)tearDownGL { [EAGLContext setCurrentContext:self.context]; glDeleteBuffers(1, &_vertexBuffer); glDeleteVertexArraysOES(1, &_vertexArray); self.effect = nil; } #pragma mark - GLKView and GLKViewController delegate methods - (void)update { float aspect = fabsf(self.view.bounds.size.width / self.view.bounds.size.height); GLKMatrix4 projectionMatrix = GLKMatrix4MakePerspective(GLKMathDegreesToRadians(65.0f), aspect, 0.1f, 100.0f); self.effect.transform.projectionMatrix = projectionMatrix; GLKMatrix4 baseModelViewMatrix = GLKMatrix4MakeTranslation(0.0f, 0.0f, -4.0f); baseModelViewMatrix = GLKMatrix4Rotate(baseModelViewMatrix, _rotation, 0.0f, 1.0f, 0.0f); // Compute the model view matrix for the object rendered with GLKit GLKMatrix4 modelViewMatrix = GLKMatrix4MakeTranslation(0.0f, 0.0f, -1.5f); modelViewMatrix = GLKMatrix4Rotate(modelViewMatrix, _rotation, 1.0f, 1.0f, 1.0f); modelViewMatrix = GLKMatrix4Multiply(baseModelViewMatrix, modelViewMatrix); self.effect.transform.modelviewMatrix = modelViewMatrix; // Compute the model view matrix for the object rendered with ES2 modelViewMatrix = GLKMatrix4MakeTranslation(0.0f, 0.0f, 1.5f); modelViewMatrix = GLKMatrix4Rotate(modelViewMatrix, _rotation, 1.0f, 1.0f, 1.0f); modelViewMatrix = GLKMatrix4Multiply(baseModelViewMatrix, modelViewMatrix); _normalMatrix = GLKMatrix3InvertAndTranspose(GLKMatrix4GetMatrix3(modelViewMatrix), NULL); _modelViewProjectionMatrix = GLKMatrix4Multiply(projectionMatrix, modelViewMatrix); _rotation += self.timeSinceLastUpdate * 0.5f; } int i; - (void)glkView:(GLKView *)view drawInRect:(CGRect)rect { glClearColor(0.65f, 0.65f, 0.65f, 1.0f); glClear(GL_COLOR_BUFFER_BIT | GL_DEPTH_BUFFER_BIT); // glBindVertexArrayOES(_vertexArray); // Render the object with GLKit [self.effect prepareToDraw]; //glDrawArrays(GL_TRIANGLES, 0, 3); // Render the object again with ES2 // glDrawArrays(GL_TRIANGLES, 0, 3); glDrawElements(GL_TRIANGLE_STRIP, sizeof(indices)/sizeof(GLubyte), GL_UNSIGNED_BYTE, indices); } @end

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  • Microsoft StyleCop is now Open Source

    - by Scott Dorman
    I have previously talked about Microsoft StyleCop. For those that might not know about it, StyleCop is a source analysis tool (different from the static analysis that FxCop performs) that analyzes the source code directly. As a result, it focuses on more design (or style) issues such as layout, readability and documentation. In an interesting move (and one that I am happy to see), Microsoft has decided to make StyleCop an open source project (under the MS-PL license) available on CodePlex. (The project site isn’t up  yet, but should be in the next few weeks.) This will give the development community the opportunity to help contribute to the project, expanding support to other languages (currently it only supports C#), adding features, and fixing bugs. Shortly after the CodePlex site is up, StyleCop 4.4 will be released which includes support for C# 4.0 as well as a large number of bug fixes and other improvements. Technorati Tags: Code Style and Standard,StyleCop

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  • Organizing code for iOS app development

    - by KronoS
    I've been developing an app for the iOS platform, and as I've been going along, I've noticed that I've done a terrible job of keeping my files (.h, .m, .mm) organized. Is there any industry standards or best practices when it comes to organizing files for an iOS project? My files include custom classes (beside the view controllers), customized View Controllers, third-party content, code that works only on iOS 5.0+ and code that works on previous versions. What I'm looking for is a solution to keep things organized in a manner that others (or myself in years to come) can look at this and understand the basic structure of the application and not get lost in the multiple files found therein.

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  • JSF 2.2 Update from Ed Burns

    - by arungupta
    In a recent interview the JavaServer Faces specification lead, Ed Burns, gave an update on JSF 2.2. This is a required component of the Java EE 7 platform. The work is expected to wrap up by CY 2012 and the schedule is publicly available. The interview provide an update on how Tenant Scope from CDI and multi-templating will be included. It also provide details on which HTML 5 content categories will be addressed. The EG discussions are mirrored at jsr344-experts@javaserverfaces-spec-public. You can also participate in the discussion by posting a message to users@javaserverfaces-spec-public. All the mailing lists are open for subscription anyway and JIRA for spec provide more details about features targeted for the upcoming release. A blog at J-Development provide complete details about the new features coming in this version. And an Early Draft of the specification is available for some time now.

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  • SSIS: Building SQL databases on-the-fly using concatenated SQL scripts

    - by DrJohn
    Over the years I have developed many techniques which help automate the whole SQL Server build process. In my current process, where I need to build entire OLAP data marts on-the-fly, I make regular use of a simple but very effective mechanism to concatenate all the SQL Scripts together from my SSMS (SQL Server Management Studio) projects. This proves invaluable because in two clicks I can redeploy an entire SQL Server database with all tables, views, stored procedures etc. Indeed, I can also use the concatenated SQL scripts with SSIS to build SQL Server databases on-the-fly. You may be surprised to learn that I often redeploy the database several times per day, or even several times per hour, during the development process. This is because the deployment errors are logged and you can quickly see where SQL Scripts have object dependency errors. For example, after changing a table structure you may have forgotten to change any related views. The deployment log immediately points out all the objects which failed to build so you can fix and redeploy the database very quickly. The alternative approach (i.e. doing changes in the database directly using the SSMS UI) would require you to check all dependent objects before making changes. The chances are that you will miss something and wonder why your app returns the wrong data – a common problem caused by changing a table without re-creating dependent views. Using SQL Projects in SSMS A great many developers fail to make use of SQL Projects in SSMS (SQL Server Management Studio). To me they are invaluable way of organizing your SQL Scripts. The screenshot below shows a typical SSMS solution made up of several projects – one project for tables, another for views etc. The key point is that the projects naturally fall into the right order in file system because of the project name. The number in the folder or file name ensures that the projects the SQL scripts are concatenated together in the order that they need to be executed. Hence the script filenames start with 100, 110 etc. Concatenating SQL Scripts To concatenate the SQL Scripts together into one file, I use notepad.exe to create a simple batch file (see example screenshot) which uses the TYPE command to write the content of the SQL Script files into a combined file. As the SQL Scripts are in several folders, I simply use several TYPE command multiple times and append the output together. If you are unfamiliar with batch files, you may not know that the angled bracket (>) means write output of the program into a file. Two angled brackets (>>) means append output of this program into a file. So the command-line DIR > filelist.txt would write the content of the DIR command into a file called filelist.txt. In the example shown above, the concatenated file is called SB_DDS.sql If, like me you place the concatenated file under source code control, then the source code control system will change the file's attribute to "read-only" which in turn would cause the TYPE command to fail. The ATTRIB command can be used to remove the read-only flag. Using SQLCmd to execute the concatenated file Now that the SQL Scripts are all in one big file, we can execute the script against a database using SQLCmd using another batch file as shown below: SQLCmd has numerous options, but the script shown above simply executes the SS_DDS.sql file against the SB_DDS_DB database on the local machine and logs the errors to a file called SB_DDS.log. So after executing the batch file you can simply check the error log to see if your database built without a hitch. If you have errors, then simply fix the source files, re-create the concatenated file and re-run the SQLCmd to rebuild the database. This two click operation allows you to quickly identify and fix errors in your entire database definition.Using SSIS to execute the concatenated file To execute the concatenated SQL script using SSIS, you simply drop an Execute SQL task into your package and set the database connection as normal and then select File Connection as the SQLSourceType (as shown below). Create a file connection to your concatenated SQL script and you are ready to go.   Tips and TricksAdd a new-line at end of every fileThe most common problem encountered with this approach is that the GO statement on the last line of one file is placed on the same line as the comment at the top of the next file by the TYPE command. The easy fix to this is to ensure all your files have a new-line at the end.Remove all USE database statementsThe SQLCmd identifies which database the script should be run against.  So you should remove all USE database commands from your scripts - otherwise you may get unintentional side effects!!Do the Create Database separatelyIf you are using SSIS to create the database as well as create the objects and populate the database, then invoke the CREATE DATABASE command against the master database using a separate package before calling the package that executes the concatenated SQL script.    

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  • Convert rotation from Right handed System to left handed

    - by Hector Llanos
    I have Euler angles from a right handed system that I am trying to convert to a left handed system. All the information that I have read online says that to convert it simply multiply the axis and the angle in the correct order and it should work. In other words, Z * Y * X. When I do this what I see in Maya, and in engine still do not match up. This is what I have so far: static Quaternion ConvertToRightHand(Vector3 Euler) { Quaternion x = Quaternion.AngleAxis(-Euler.x, Vector3.right); Quaternion y = Quaternion.AngleAxis(Euler.y, Vector3.up); Quaternion z = Quaternion.AngleAxis(Euler.z, Vector3.forward); return (z * y * x); } Keeping the -Euler.x helps keep the object pointing up correctly, but when I pass ( 0,0,0) to face in the -z, it faces in the +z. Help :/

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  • Oracle Technology Network Newsletters Revisited

    - by Justin Kestelyn
    You may find this hard to believe, some analysts content that email newsletters are still among the most preferred methods of "information awareness" by developers today. And in our experience, the numbers back it up: subscriptions to Oracle Technology Network newsletters grow organically by 15% every year, even after you take continual list cleanup into account. At this point, we have honed our newsletter strategy to a fine edge; the choices are now: Oracle's Java Developer Newsletter Oracle's Database Application Developer Newsletter (also suitable for DBAs) Oracle's Architect Community Newsletter Oracle's Solaris Community Newsletter (new!) Oracle's .NET Developer Newsletter All of which you can subscribe to here; sample issues also available. Have a taste, you'll like them!

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  • MIX10 Big Announcements Speculation

    - by Ken Cox [MVP]
    What’s your speculation on the big announcements to come from MIX10 ? A date for VS 2010 availability on MSDN? A release candidate for Silverlight 4 on the desktop? An SDK for Silverlight on Windows Mobile 7? A CTP of Internet Explorer 9? Something (anything!) new on Windows Live ID development? More JQuery in ASP.NET? Alas, the vast majority of .NET developers (me included) can’t attend the MIX conference again this year. Fortunately, Channel 9 is putting much of the important content online . They...(read more)

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  • Internal Mic Ubuntu 12.04 on Compaq Presario CQ50

    - by Genius FDE
    I have problem with the internal microphone not working on Ubuntu 12.04. It looks like a common problem on most of the laptops running ubuntu 12.04. I tried a lot of possible solutions available online but nothing seems to work! sudo aplay -l gives: **** List of PLAYBACK Hardware Devices **** card 0: NVidia [HDA NVidia], device 0: CONEXANT Analog [CONEXANT Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 By the way, the Laptop has no HDMI port! I've seen the same problem with Sony laptop but the mic was working with too much static noise. Thank you.

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  • Some Adsense domain's ads are causing document.write() statements that remove the html from the page

    - by er1234
    All that is output on the page is the domain name of the advertiser, for example 'www.solar-aid.org'. The rest of the content is stripped, I believe because of a document.write() statement. I'd like to know if this is a common issue or something wrong with our setup. There are three domains causing the issue, which we've blocked from Adsense as a result. solar-aid.org kiva.org grameenfoundation.org Given the type of organizations I think they may be within the default group of 'public service ads' within the Backup Ads setting. If the issue doesn't completely resolve itself soon (one customer of ours complained today, even though I blocked them 5+ days ago), I'll disable public service ads and select the 'fill space with a solid color' option.

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  • Enumerating the Future With Reactive Extensions

    Iterating over a collection of items seems like a pretty straightforward mundane concept. I dont know about you, but I dont spend the typical day thinking about the mechanics of iteration, much like I dont spend a lot of time thinking about how a roll of toilet paper is made. At least I didnt until watching Elmo Potty Time with my son. Now I think about it all the time, but I digress. Historically, Ive always thought of iteration as an action over a static set of items. You have this collection...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Is creating a full application in Silverlight advisable?

    - by Anthony
    Is creating a huge public site fully in Silverlight really advisable? for eg. an ecommerce site. I don't want to start any debate but actually I feel Silverlight shouldn't be used for full website because the biggest loss you incur is of SEO. No search engines till today can parse the xap file and index it based on it's content. You can get around it by doing ifs and thens like if Silverlight is not supported then make an Asp.Net equivalent page for it but that only doubles our effort of making application, more than anything else. Why write double code in 2 applications meant for the same purpose. If that is the only option why not create Asp.Net application only. What are your views? Thanks in advance :)

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  • Best way to prevent Google from indexing a directory [duplicate]

    - by Gkhan14
    This question already has an answer here: Stopping Google index some web pages I have 5 answers I've researched many methods on how to prevent Google/other search engines from crawling a specific directory. The two most popular ones I've seen are: Adding it into the robots.txt file: Disallow: /directory/ Adding a meta tag: <meta name="robots" content="noindex, nofollow"> Which method would work the best? I want this directory to remain "invisible" from search engines so it does not affect any of my site's ranking. In other words, I want this directory to be neutral/invisible and "just there." I don't want it to affect any ranking. Which method would be the best to achieve this?

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  • Conways Game of Life C#

    - by Darren Young
    Hi, Not sure if this is the correct place for this question or SO - mods please move if necessary. I am going to have a go at creating GoL over the weekend as a little test project : http://en.wikipedia.org/wiki/Conway's_Game_of_Life I understand the algorithm, however I just wanted to check regarding the implementation, from maybe somebody that has tried it. Essentially, my first (basic) implementation, will be a static grid at a set speed. If I understand correctly, these are the steps I will need: Initial seed Create 2d array with initial set up Foreach iteration, create temporary array, calculating each cells new state based on the Game of Life algorithm Assign temp array to proper array. Redraw grid from proper array. My concerns are over speed. When I am populating the grid from the array, would it simply be a case of looping through the array, assigning on or off to each grid cell and then redraw the grid? Am I on the correct path?

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  • Is SimplePHPBlog a secure blogging engine?

    - by authentictech
    Has anyone used the blog engine SimplePHPBlog? It is a simple blog engine that uses only text files (no database). My problem with it is that the content directory where the texts files are stored appears to require being world writeable/readable (i.e. permission 777) for it to work. This means anyone can access the text files with a browser! These text files include the blog/comment poster's IP and email address! This is not secure or good practice, right?

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  • How to protect SHTML pages from crawlers/spiders/scrapers?

    - by Adam Lynch
    I have A LOT of SHTML pages I want to protect from crawlers, spiders & scrapers. I understand the limitations of SSIs. An implementation of the following can be suggested in conjunction with any technology/technologies you wish: The idea is that if you request too many pages too fast you're added to a blacklist for 24 hrs and shown a captcha instead of content, upon every page you request. If you enter the captcha correctly you've removed from the blacklist. There is a whitelist so GoogleBot, etc. will never get blocked. Which is the best/easiest way to implement this idea? Server = IIS Cleaning out the old tuples from a DB every 24 hrs is easily done so no need to explain that.

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  • Oracle University Nuevos cursos (Week 10)

    - by swalker
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • How do I Set PATH in /etc/profile.d?

    - by Rodrigo Sasaki
    I'm using zsh as my shell, and I'm trying to configure my environment. I usually define my $JAVA_HOME variable by creating a file: /etc/profile.d/java.sh with the following content export JAVA_HOME=/path/to/jdk export PATH=$JAVA_HOME/bin:$PATH then I logout and back in, and it all works, but for some reason the PATH variable is not set. It recognizes JAVA_HOME, but not the new PATH, see this terminal snippet: ~ echo $JAVA_HOME /usr/lib/jvm/jdk1.8.0_05 ~ echo $PATH /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games and I confirmed it by trying to run a command form the jvm ~ java -version zsh: command not found: java the PATH doesn't include the $JAVA_HOME as it should. is there something else I should check? EDIT I have checked that if I run source /etc/profile.d/java.sh it all runs correctly and my variables get set as they should, but shouldn't the scripts in /etc/profile.d run automatically?

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