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• WebCenter Content Web Search Performance: Do you really need that folder path info?

  - by Nicolas Montoya

  End-users want content at their fingertips at the speed of thought if possible. When running search operations in the WebCenter Conter Web Interface every second or fraction of a second improvement does matter. When doing some trace analysis on the systemdatabase tracing on a customer environment, we came across some SQL queries that were unnecessarily being triggered! These were related to determining the folder path for every entry part of the search result set. However, this folder path was not even being used as part of the displayed information in the user interface.Why was the folder path information being collected when it was not even displayed in the UI? We found that the configuration parameter 'FolderPathInSearchResults' was set to 'true' under Administration > Admin Server > General Configuration > Additional Configuration Variables as shown below:When executing a quicksearch by keyword we were getting 100 out of 2280 entries in the first page of the result set.When thera 'FolderPathInSearchResults' configuration parameter is set to 'true', the following queries appear in the systemdatabase tracing:100 executions for a query on the FolderFiles table for each of the documents displayed in the first page:>systemdatabase/6       12.13 11:17:48.188      IdcServer-199   1.45 ms. SELECT * FROM FolderFiles WHERE dDocName='SLC02VGVUSORAC140641' AND fLinkRank=0[Executed. Returned row(s): true]382 executions for a query of the folders tables - most of the documents that match the keyword criteria are at a folder depth level of three or four:>systemdatabase/6       12.13 11:17:48.114      IdcServer-199   2.57 ms. SELECT FolderFolders.*,FolderMetaDefaults.* FROM FolderFolders,FolderMetaDefaults WHERE FolderFolders.fFolderGUID=FolderMetaDefaults.fFolderGUID(+) AND((FolderFolders.fFolderGUID = '1EB8E527E19B09ED3FE82EE310AEA13A' ) )[Executed.Returned row(s): true]By setting this 'FolderPathInSearchResults' configuration parameter to 'false', the above queries were no longer reported in the Server Output System Audit Information.Now, let's consider a practical scenario:Search result set page = 100Average folder depth der document in the search result set: 5The number of folder path related queries will be: 100 + 5*500 = 600If each query takes slightly over 3 ms. You would have 2000 ms (2 seconds) spent in server time to get this information.The overall performance impact goes beyond seerver time execution, as this information needs to travel from the server to the browser. If the documents are further nested into the folder hierarchy, additional hundreds of queries may be executed. If folder path is not being displayed in the end-user interface profile, your system may be better of with the 'FolderPathInSearchResults' configuration parameter disabled.

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• Perfect is the enemy of “Good Enough”

  - by Daniel Moth

  This is one of the quotes that I was against, but now it is totally part of my core beliefs: "Perfect is the enemy of Good Enough" Folks used to share this quote a lot with me in my early career and my frequent interpretation was that they were incompetent people that were satisfied with mediocrity, i.e. I ignored them and their advice. (Yes, I went through an arrogance phase). I later "grew up" and "realized" that they were missing the point, so instead of ignoring them I would retort: "Of course we have to aim for perfection, because as human beings we'll never achieve perfection, so by aiming for perfection we will indeed achieve good enough results". (Yes, I went through a smart ass phase). Later I grew up a bit more and "understood" that what I was really being told is to finish my work earlier and move on to other things because by trying to perfect that one thing, another N things that I was responsible for were suffering by not getting my attention - all things on my plate need to move beyond the line, not just one of them to go way over the line. It is really a statement of increasing scale and scope. To put it in other words, getting PASS grades on 10 things is better than getting an A+ with distinction on 1-2 and a FAIL on the rest. Instead of saying “I am able to do very well these X items” it is best if you can say I can do well enough on these X * Y items”, where Y > 1. That is how breadth impact is achieved. In the future, I may grow up again and have a different interpretation, but for now - even though I secretly try to "perfect" things, I try not to do that at the expense of other responsibilities. This means that I haven't had anybody quote that saying to me in a while (or perhaps my quality of work has dropped so much that it doesn't apply to me any more - who knows :-)). Wikipedia attributes the quote to Voltaire and it also makes connections to the “Law of diminishing returns”, and to the “80-20 rule” or “Pareto principle”… it commonly takes 20% of the full time to complete 80% of a task while to complete the last 20% of a task takes 80% of the effort …check out the Wikipedia entry on “Perfect is the enemy of Good” and its links. Also use your favorite search engine to search and see what others are saying (Bing, Google) – it is worth internalizing this in a way that makes sense to you… Comments about this post by Daniel Moth welcome at the original blog.

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• How to apply effects that occur (or change) over time to characters in a game?

  - by Joshua Harris

  So assume that I have a system that applies Effects to Characters like so: public class Character { private Collection<Effect> _effects; public void AddEffect (Effect e) { e.ApplyTo(this); _effects.Add(e); } public void RemoveEffect (Effect e) { e.RemoveFrom(this); _effects.Remove(e); } } public interface Effect { public void ApplyTo (Character character); public void RemoveFrom (Character character); } Example Effect: Armor Buff for 5 seconds. void someFunction() { // Do Stuff ... Timer armorTimer = new Timer(5 seconds); ArmorBuff armorbuff = new ArmorBuff(); character.AddEffect(armorBuff); armorTimer.Start(); // Do more stuff ... } // Some where else in code public void ArmorTimer_Complete() { character.RemoveEffect(armorBuff); } public class ArmorBuff implements Effect { public void applyTo(Character character) { character.changeArmor(20); } public void removeFrom(Character character) { character.changeArmor(-20); } } Ok, so this example would buff the Characters armor for 5 seconds. Easy to get working. But what about effects that change over the duration of the effect being applied. Two examples come to mind: Damage Over Time: 200 damage every second for 3 seconds. I could mimic this by applying an Effect that lasts for 1 second and has a counter set to 3, then when it is removed it could deal 200 damage, clone itself, decrement the counter of the clone, and apply the clone to the character. If it repeats this until the counter is 0, then you got a damage over time ability. I'm not a huge fan of this approach, but it does describe the behavior exactly. Degenerating Speed Boost: Gain a speed boost that degrades over 3 seconds until you return to your normal speed. This is a bit harder. I can basically do the same thing as above except having timers set to some portion of a second, such that they occur fast enough to give the appearance of degenerating smoothly over time (even though they are really just stepping down incrementally). I feel like you could get away with only 12 steps over a second (maybe less, I would have to test it and see), but this doesn't seem very elegant to me. The only other way to implement this effect would be to change the system so that the Character checks the _effects collection for effects that alter any of the properties any time that they are being used. I could handle this in functions like getCurrentSpeed() and getCurrentArmor(), but you can imagine how much of a hassle it would be to have that kind of overhead every time you want to do a calculation with movement speed (which would be every time you move your character). Is there a better way to deal with these kinds of effects or events?

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• Running a program on boot without login, using the screen

  - by configurator

  Preface: I have a server running on an old laptop. The screen is always on with a login prompt, but because its keyboard is in pretty bad shape, I use it exclusively via ssh. The screen is in a good position, though; I want to use it to display a clock and some stats about what my server is doing. I have scripts to display all those things, but I want to always show them on the monitor screen. My question is, how do I get my script (called HUD) to run on /dev/tty1, instead of the login prompt. Hopefully, it should be possible to accept keyboard input as well as display its output, so that it can use the keyboard to show more info where needed in a future version. I'd also like tty2 etc. to remain active as login screens, in face I actually do need to login locally. For a start, I tried creating a script that I can run from ssh to start the HUD. It goes something like this: ( flock -n 9 watch --interval 0.2 --precise --color --notitle --exec /path/to/script & disown ) 9> /var/lock/hud > /dev/tty1 2> /dev/tty1 < /dev/tty1 (I had to use & disown instead of nohup because nohup recognized the tty and redirects output to nohup.out instead.) This sort-of works. However, it has a few issues: It doesn't steal the terminal's keyboard input, so you can't ctrl+c to get out of it (nor change the script to actually use the keyboard input), and if you press enter it show it and scrolls the display, never refreshing it correctly afterwards. Oddly, if I disconnect the ssh session which created it, it stops working and shows a message: exec: No such file or directory. If I reconnect to ssh, it resumes functioning properly. It feels hackish. Is there a better way to do this? How?

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• PASS Summit for SQL Starters

  - by Davide Mauri

  I’ve received a buch of emails from PASS Summit “First Timers” that are also somehow new to SQL Server (for “somehow” I mean people with less than 6 month experience but with some basic knowledge of SQL Server engine) or are catching up from SQL Server 2000. The common question regards the session one should not miss to have a broad view of the entire SQL Server platform have some insight into some specific areas of SQL Server Given that I’m on (semi-)vacantion and that I have more free time (not true, I have to prepare slides & demos for several conferences, PASS Summit  - Building the Agile Data Warehouse with SQL Server 2012 - and PASS 24H - Agile Data Warehousing with SQL Server 2012 - among them…but let’s pretend it to be true), I’ve decided to make a post to answer to this common questions. Of course this is my personal point of view and given the fact that the number and quality of session that will be delivered at PASS Summit is so high that is very difficoult to make a choice, fell free to jump into the discussion and leave your feedback or – even better – answer with another post. I’m sure it will be very helpful to all the SQL Server beginners out there. I’ve imposed to myself to choose 6 session at maximum for each Track. Why 6? Because it’s the maximum number of session you can follow in one day, and given that all the session will be on the Summit DVD, they are the answer to the following question: “If I have one day to spend in training, which session I should watch?”. Of course a Summit is not like a Course so a lot of very basics concept of well-established technologies won’t be found here. Analysis Services, Integration Services, MDX are not part of the Summit this time (at least for the basic part of them). Enough with that, let’s start with the session list ideal to have a good Overview of all the SQL Server Platform: Geospatial Data Types in SQL Server 2012 Inside Unstructured Data: SQL Server 2012 FileTable and Semantic Search XQuery and XML in SQL Server: Common Problems and Best Practice Solutions Microsoft's Big Play for Big Data Dashboards: When to Choose Which MSBI Tool Microsoft BI End-User Tools 360° for what concern Database Development, I recommend the following sessions Understanding Transaction Isolation Levels What to Look for in Execution Plans Improve Query Performance by Fixing Bad Parameter Sniffing A Window into Your Data: Using SQL Window Functions Practical Uses and Optimization of New T-SQL Features in SQL Server 2012 Taking MERGE Beyond the Basics For Business Intelligence Information Delivery Analyzing SSAS Data with Excel Building Compelling Power View Reports Managed Self-Service BI PowerPivot 101  SharePoint for Business Intelligence The Best Microsoft BI Tools You've Never Heard Of and for Business Intelligence Architecture & Development BI Power Hour Building a Tabular Model Database Enterprise Information Management: Bringing Together SSIS, DQS, and MDS SSIS Design Patterns Storing Columnstore Indexes Hadoop and Its Ecosystem Components in Action Beside the listed sessions, First Timers should also take a look the the page PASS set up for them: http://www.sqlpass.org/summit/2012/Connect/FirstTimers.aspx See you at PASS Summit!

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• My Doors - Why Standards Matter to Business

  - by [email protected]

  By Brian Dayton on April 8, 2010 9:27 PM "Standards save money." "Standards accelerate projects." "Standards make better solutions." What do these statements mean to you? You buy technology solutions like Oracle Applications but you're a business person--trying to close the quarter, get performance reviews processed, negotiate a new sourcing contract, etc. When "standards" come up in presentations and discussions do you: - Nod your head politely - Tune out and check your smart phone - Turn to your IT counterpart and say "Bob's all over this standards thing, right Bob?" Here's why standards matter. My wife wants new external doors downstairs, ones that would get more light into the rooms. Am I OK with that? "Uhh, sure...it's a little dark in the kitchen." - 24 hours ago - wife calls to tell me that she's going to the hardware store and may look at doors - 20 hours ago - wife pulls into driveway, informs me that two doors are in the back of her station wagon, ready for me to carry - 19 hours ago - I re-discovered the fact that it's not fun to carry a solid wood door by myself - 5 hours ago - Local handyman, who was at our house anyway, tells me that the doors we bought will likely cost 2-3x the material cost in installation time and labor...the doors are standard but our doorways aren't We could have done more research. I could be more handy. Sure. But the fact is, my 1951 house wasn't built with me in mind. They built what worked and called it a day. The same holds true with a lot of business applications. They were designed and architected for one-time use with one use-case in mind. Today's business climate is different. If you're going to use your processes and technology to differentiate your business you should have at least a working knowledge of: - How standards can benefit your business - Your IT organization's philosophy around standards - Your vendor's track-record around standards...and watch for those who pay lip-service to standards but don't follow through The rallying cry in most IT organizations today is "learn more about the business, drop the acronyms." I'm not advocating that you go out and learn how to code in Java. But I do believe it will help your business and your decision-making process if you meet IT ½...even ¼ of the way there. Epilogue: The door project has been put on hold and yours truly has to return the doors to the hardware store tomorrow.

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• Problem Solving vs. Solution Finding

  - by ryanabr

  By enlarge, most developers fall into these two camps I will try to explain what I mean by way of example. A manager gives the developer a task that is communicated like this: “Figure out why control A is not loading on this form”. Now, right there it could be argued that the manager should probably have given better direction and said something more like: “Control A is not loading on the Form, fix it”. They might sound like the same thing to most people, but the first statement will have the developer problem solving the reason why it is failing. The second statement should have the developer looking for the solution to make it work, not focus on why it is broken. In the end, they might be the same thing, but I usually see the first approach take way longer than the second approach. The Problem Solver: The problem solver’s approach to fixing something that is broken is likely to take the error or behavior that is being observed and start to research it using a tool like Google, or any other search engine. 7/10 times this will yield results for the most common of issues. The challenge is in the other 30% of issues that will take the problem solver down the rabbit hole and cause them not to surface for days on end while every avenue is explored for the cause of the problem. In the end, they will probably find the cause of the issue and resolve it, but the cost can be days, or weeks of work. The Solution Finder: The solution finder’s approach to a problem will begin the same way the Problem Solver’s approach will. The difference comes in the more difficult cases. Rather than stick to the pure “This has to work so I am going to work with it until it does” approach, the Solution Finder will look for other ways to get the requirements satisfied that may or may not be using the original approach. For example. there are two area of an application of externally equivalent features, meaning that from a user’s perspective, the behavior is the same. So, say that for whatever reason, area A is now not working, but area B is working. The Problem Solver will dig in to see why area A is broken, where the Solution Finder will investigate to see what is the difference between the two areas and solve the problem by potentially working around it. The other notable difference between the two types of developers described is what point they reach before they re-emerge from their task. The problem solver will likely emerge with a triumphant “I have found the problem” where as the Solution Finder will emerge with the more useful “I have the solution”. Conclusion At the end of the day, users are what drives features in software development. With out users there is no need for software. In todays world of software development with so many tools to use, and generally tight schedules I believe that a work around to a problem that takes 8 hours vs. the more pure solution to the problem that takes 40 hours is a more fruitful approach.

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• ClearTrace Performance on 170GB of Trace Files

  - by Bill Graziano

  I’ve always worked to make ClearTrace perform well.  That’s probably because I spend so much time watching it work.  I’m often going through two or three gigabytes of trace files but I rarely get the chance to run it on a really large set of files. One of my clients wanted to run a full trace for a week and then analyze the results.  At the end of that week we had 847 200MB trace files for a total of nearly 170GB. I regularly use 200MB trace files when I monitor production systems.  I usually get around 300,000 statements in a file that size if it’s mostly stored procedures.  So those 847 trace files contained roughly 250 million statements.  (That’s 730 bytes per statement if you’re keeping track.  Newer trace files have some compression in them but I’m not exactly sure what they’re doing.)  On a system running 1,000 statements per second I get a new file every five minutes or so. It took 27 hours to process these files on an older development box.  That works out to 1.77MB/second.  That means ClearTrace processed about 2,654 statements per second. You can query the data while you’re loading it but I’ve found it works better to use a second instance of ClearTrace to do this.  I’m not sure why yet but I think there’s still some dependency between the two processes. ClearTrace is almost always CPU bound.  It’s really just a huge, ugly collection of regular expressions.  It only writes a summary to its database at the end of each trace file so that usually isn’t a bottleneck.  At the end of this process, the executable was using roughly 435MB of RAM.  Certainly more than when it started but I think that’s acceptable. The database where all this is stored started out at 100MB.  After processing 170GB of trace files the database had grown to 203MB.  The space savings are due to the “datawarehouse-ish” design and only storing a summary of each trace file. You can download ClearTrace for SQL Server 2008 or test out the beta version for SQL Server 2012.  Happy Tuning!

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• Configuring trace file size and number in WebCenter Content 11g

  - by Kyle Hatlestad

  Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.   To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings. If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs. #Change log size to 10MB and number of logs to 20FileSizeLimit=10485760FileCountLimit=20 This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

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• Play the Microsoft Game “Are You Certifiable?”

  - by Mysticgeek

  Want to know if you have what it takes to be certified by Microsoft? Today we check out an enjoyable way to practice and test your IT knowledge of Microsoft products.  There are two modes, one where you log in with your Live account so you can save your progress, and play additional levels.   If you log in with your Live account, it’s obvious that Microsoft wants to sell you some certification courses, so just be aware of that. Or Guest Play where you can only play one episode and scores are not saved.   Playing the Game We’ll take a look at the Guest Play just so you get a sense of what the game is about. Enter in a username and pick an avatar… Then read the instructions…we won’t go over them all here, there are a lot of options and points are scored by correct answers, amount of time it takes to answer them, you get vouchers to play a question before answers are shown…etc. Once you start playing, you get certification questions, you can take as much time to read the question as you want, then hit the Answer button when you’re ready. Now you have four answers to choose from…notice the time clicking down, so you want to try to answer as quickly as possible. After selecting the answer, you’re told if it is correct or not, then given an answer explaination, along with your score. You can flag the topic so it comes up again, which is a good way to get repetition of various topics, which really helps when taking the cert tests. If you get an answer wrong, you still get an answer explanation which is cool, so you can learn and better understand the topic. Conclusion This game is definitely not for everyone, only those who are curious or want a fun way to practice for Microsoft certifications. If you are interested in a cert from Microsoft, it’s a fun way to practice up. Play Are You Certifiable? Similar Articles Productive Geek Tips Geek Fun: Play Alien Arena the Free FPS GameFriday Fun: Get Your Mario OnFriday Fun: Play Bubble QuodFriday Fun: 13 Days in HellFriday Fun: Open Doors TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online Download Wallpapers From National Geographic Site Spyware Blaster v4.3

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• Documenting sp_ssiscatalog

  - by jamiet

  What is the best way to document an API? Moreover, what is the best way to document a T-SQL API? Before I try to answer those questions I should explain what I mean by “a T-SQL API”. I think of an API as being a collection of well-defined, known, code modules that provide some notion of a service to whomever uses it; in T-SQL terms I tend to think of a collection of stored procedures and functions as a form of API. Its a loose definition, I admit, and in SQL Server circles we don’t tend to think of stored procedures collectively as an API but if you think about it that’s exactly what they are. The question of how to document a T-SQL API came to my mind as I worked on sp_ssiscatalog. How could I make it easy for people to learn about the capabilities of sp_ssiscatalog without forcing them to dig through the code and find out for themselves? My opening gambit was to write documentation pages on the wiki at http://ssisreportingpack.codeplex.com. That’s kinda useful but it does suffer the disadvantage that someone using sp_ssiscatalog needs to go visit a webpage to read it – I want the documentation to be available wherever the user is using sp_ssiscatalog. Moreover, maintaining the wiki is a real PITA. Intellisense works up to a point, I guess: but that only shows whatever SQL Server knows about the various parameters, which isn’t all that much! I wanted a better way for my API users to learn about its capabilities and so I hit upon the idea of simply using PRINT statements within the code itself to inform the user what options are available; hence I added such PRINT statements in the latest check-in. Now when you execute (for example): EXEC sp_ssiscatalog @operation_type='execs' you can hit F6 a few times to view the messages pane and you shall see something like this: Notice that I’m returning information about all the parameters that can be used to affect the results that just got returned. I really do think this will be very useful to anyone using sp_ssiscatalog; I myself am always forgetting what the parameters are and I wrote the damn thing so I can’t really expect anyone else to remember them. I have not yet made available a release that has these changes in it but when I do I’ll blog about it right here. At the time of writing the latest available release of sp_ssiscatalog is DB v1.0.1.0 but if you want to the latest and greatest simply download it straight from source. Feedback is welcome as always. @Jamiet

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• Solaris 11

  - by user9154181

  Oracle has a strict policy about not discussing product features until they appear in shipping product. Now that Solaris 11 is publically available, it is time to catch up. I will be shortly posting articles on a variety of new developments in the Solaris linkers and related bits: 64-bit Archives After 40+ years of Unix, the archive file format has run out of room. The ar and link-editor (ld) commands have been enhanced to allow archives to grow past their previous 32-bit limits. Guidance The link-editor is now willing and able to tell you how to alter your link lines in order to build better objects. Stub Objects This is one of the bigger projects I've undertaken since joining the Solaris group. Stub objects are shared objects, built entirely from mapfiles, that supply the same linking interface as the real object, while containing no code or data. You can link to them, but cannot use them at runtime. It was pretty simple to add this ability to the link-editor, but the changes to the OSnet in order to apply them to building Solaris were massive. I discuss how we came to invent stub objects, how we apply them to build the OSnet in a more parallel and scalable manner, and about the follow on opportunities that have emerged from the new stub proto area we created to hold them. The elffile Utility A new standard Solaris utility, elffile is a variant of the file utility, focused exclusively on linker related files. elffile is of particular value for examining archives, as it allows you to find out what is inside them without having to first extract the archive members into temporary files. This release has been a long time coming. I joined the Solaris group in late 2005, and this will be my first FCS. From a user perspective, Solaris 11 is probably the biggest change to Solaris since Solaris 2.0. Solaris 11 polishes the ground breaking features from Solaris 10 (DTrace, FMA, ZFS, Zones), and uses them to add a powerful new packaging system, numerous other enhacements and features, along with a huge modernization effort. I'm excited to see it go out into the world. I hope you enjoy using it as much as we did creating it. Software is never done. On to the next one...

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• Looking for recommendations for a server-side newsletter program

  - by Sparky672

  Hello- I'm currently using a server-side SQL based mailing list program called Php-List on multiple sites and it works fairly well. But installation and setup is quite cumbersome, quirky and the interface is not well organized... neither is the code... with pieces all over the place in random fashion. Customizing the "look & feel" and full site integration are both tedious and painful. Upgrading the version is made more complex since multiple edits need to be manually transferred each time. Also, probably due to a poor English translation, descriptions and instructions within certain areas of the user interface are contradictory and unclear. You just have to play with it and remember what you did last time it worked. It's supposed to be so my customers can send out their own newsletters... after supplying a written tutorial, about half of them seem to stumble through it okay and the other half just hire me to do it for them. So not quite easy enough for most average people to use. I'm looking for something that's as easy for them as using a blog or discussion forum. It also must be easier to set up and integrate into a site than Php-List. I have no problem getting dirty and writing CSS or HTML by hand. Nor do I have any problem editing the program code. Perhaps what I'm looking for is a solution that is more organized, a better GUI, and template or "skin" based. Therefore, if I spend many hours customizing a skin, I can simply update the program and re-use my custom skin without having to reproduce the tedious setup over and over. (I currently maintain a list of about 25 things I must manually edit or add to multiple files in multiple directories each time I install or upgrade Php-List) A great example of what I'm looking for is very much like WordPress or phpBB. They're both easy to install and customize yet powerful and packed full of features. They're also VERY well organized making customization less painful. So enough yammering for now... anyone know of something, besides Php-List, with many of the same features as Php-List; maintaining a mailing list with a server-side database, custom sign-up pages, automatic opt-in opt-out, allowing custom HTML newsletter templates, etc? Thank-you!

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• How can I create a flexible system for tiling a 2D RPG map?

  - by CptSupermrkt

  Using libgdx here. I've just finished learning some of the basics of creating a 2D environment and using an OrthographicCamera to view it. The tutorials I went through, however, hardcoded their tiled map in, and none made mention of how to do it any other way. By tiled map, I mean like Final Fantasy 1, where the world map is a grid of squares, each with a different texture. So for example, I've got a 6 tile x 6 tile map, using the following code: Array<Tile> tiles = new Array<Tile>(); tiles.add(new Tile(new Vector2(0,5), TileType.FOREST)); tiles.add(new Tile(new Vector2(1,5), TileType.FOREST)); tiles.add(new Tile(new Vector2(2,5), TileType.FOREST)); tiles.add(new Tile(new Vector2(3,5), TileType.GRASS)); tiles.add(new Tile(new Vector2(4,5), TileType.STONE)); tiles.add(new Tile(new Vector2(5,5), TileType.STONE)); //... x5 more times. Given the random nature of the environment, for loops don't really help as I have to start and finish a loop before I was able to do enough to make it worth setting up the loop. I can see how a loop might be helpful for like tiling an ocean or something, but not in the above case. The above code DOES get me my final desired output, however, if I were to decide I wanted to move a piece or swap two pieces out, oh boy, what a nightmare, even with just a 6x6 test piece, much less a 1000x1000 world map. There must be a better way of doing this. Someone on some post somewhere (can't find it now, of course) said to check out MapEditor. Looks legit. The question is, if that is the answer, how can I make something in MapEditor and have the output map plug in to a variable in my code? I need the tiles as objects in my code, because for example, I determine whether or not a tile is can be passed through or collided with based on my TileTyle enum variable. Are there alternative/language "native" (i.e. not using an outside tool) methods to doing this?

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• Travelling at Magenic

  - by Chris G. Williams

  I occasionally get asked if we travel "a lot" at Magenic. Sometimes the question comes from job candidates. Other times it's clients, recruiters or friends. To give a simple yes or no answer would be a disservice to the person asking the question. So here is my standard answer:It depends.(That was the short version.  Here's the long version...)We do have some guys that are more "national" in focus, and they can travel a fair amount. They also receive a little extra in compensation for doing so. It's a balancing act, and not necessarily a one-size-fits-all situation. Not everyone is well suited to constant travel. Some folks enjoy it and some folks hate it.With our local guys, our general policy is to TRY and keep them close to home whenever possible, but sometimes the needs of the client will dictate otherwise. (As Spock would say... the needs of the many outweigh the needs of the few, or the one.)In most cases though, we really do try to avoid sending our guys on extended travel gigs (i.e. every week for 6 months) when a simple kickoff trip and occasional visit will do. This depends on the nature of the gig, of course. Some types of work lend themselves to this model better than others. Additionally, this can and does vary by office. If one office is having trouble staffing a gig (not enough available bodies) and another office has a few too many folks on the bench, well... you can connect the dots. But again, we try to keep that to a minimum.Lastly, we all have our own thresholds for what we consider "a lot" of travel. There are two parts to this threshold:Half of it is whatever you're accustomed to already. The other half is being honest with yourself about how much you [like/hate] dealing with airports, car rentals, taxis, hotels, disruptions to your workout schedule, time away from friends/family, etc.Knowing a bit about yourself will definitely help you decide how much travel is too much for you.

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• Is it OK to repeat code for unit tests?

  - by Pete

  I wrote some sorting algorithms for a class assignment and I also wrote a few tests to make sure the algorithms were implemented correctly. My tests are only like 10 lines long and there are 3 of them but only 1 line changes between the 3 so there is a lot of repeated code. Is it better to refactor this code into another method that is then called from each test? Wouldn't I then need to write another test to test the refactoring? Some of the variables can even be moved up to the class level. Should testing classes and methods follow the same rules as regular classes/methods? Here's an example: [TestMethod] public void MergeSortAssertArrayIsSorted() { int[] a = new int[1000]; Random rand = new Random(DateTime.Now.Millisecond); for(int i = 0; i < a.Length; i++) { a[i] = rand.Next(Int16.MaxValue); } int[] b = new int[1000]; a.CopyTo(b, 0); List<int> temp = b.ToList(); temp.Sort(); b = temp.ToArray(); MergeSort merge = new MergeSort(); merge.mergeSort(a, 0, a.Length - 1); CollectionAssert.AreEqual(a, b); } [TestMethod] public void InsertionSortAssertArrayIsSorted() { int[] a = new int[1000]; Random rand = new Random(DateTime.Now.Millisecond); for (int i = 0; i < a.Length; i++) { a[i] = rand.Next(Int16.MaxValue); } int[] b = new int[1000]; a.CopyTo(b, 0); List<int> temp = b.ToList(); temp.Sort(); b = temp.ToArray(); InsertionSort merge = new InsertionSort(); merge.insertionSort(a); CollectionAssert.AreEqual(a, b); }

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• Taking a Chomp out of a (Social Network) Product Hype

  - by kellsey.ruppel

  Andrew Kershaw, Senior Director Oracle Social Network Product Development, speaks about Oracle Social Network One of our competitors is being very aggressive with its own developed Social Network add-on, but there should be no doubt in the minds that the Oracle social capabilities available with Fusion CRM stack up well against it. Within the Oracle Cloud, we have announced a product called Oracle Social Network. That technology is pre-integrated into Fusion Applications, enabling your customer to build a collaborative and social enterprise (without all the noise!). Oracle Social Network is designed together with our Fusion Applications. It is very conveniently pre-integrated with CRM, HCM, Financials, Projects, Supply Chain, and the Fusion family. But what's even better is that the individual teams can take a considered approach to what they are trying to achieve within the collaboration process and the outcome they are trying to enable. Then they can utilize the network and collaboration tools to support that result. And there's more! The Fusion teams can design social interactions that bridge across and outside their individual product lines because we have more than just a product line and they know they have the social network to connect them. I know we have a superior product, but it is our ability to understand and execute across the enterprise that will enable us to deliver a much more robust and capable platform in the short term than our competitor can. We have built a product specifically designed for enterprise social collaboration which is not the same for the competition. We have delivered a much more effective solution - one in which individuals can easily collaborate to get results, while being confident that they know who has access to their information. Our platform has been pre-built to cross the company boundaries and enable our customers to collaborate, not just with their customers, but with their partners and suppliers as well. So Fusion addresses the combination of the enterprise application suite with enterprise collaboration and social networking. Oracle Social Network already has a feature function advantage over our competitor's tool providing a real added value to the employees. Plus Oracle has the ability to execute in a broad enterprise and cross-enterprise way that our competitors cannot. We have the power of a tool that provides the core social fabric across all of the applications, as well as supporting enterprise collaboration. That allows us to provide intelligent business insight, connections, and recommendations that our competitor simply can't. From our competitors, customers get integration for Sales; they get integration for Service, but then they have to integrate every other enterprise asset that they have by themselves. With Oracle, we are doing the integration. Fusion Applications will be pre-integrated, and over time, all of the applications in the business suite, including our Applications Unlimited and specialist industry applications, will connect to the Oracle Social Network. I'm confident these capabilities make Oracle Social Network the only collaboration platform on which to deliver the social enterprise.

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• Storing hierarchical template into a database

  - by pduersteler

  If this title is ambiguous, feel free to change it, I don't know how to put this in a one-liner. Example: Let's assume you have a html template which contains some custom tags, like <text_field />. We now create a page based on a template containing more of those custom tags. When a user wants to edit the page, he sees a text field. he can input things and save it. This looks fairly easy to set up. You either have something like a template_positions table which stores the content of those fields. Case: I now have a bit of a blockade keeping things as simple as possible. Assume you have the same tag given in your example, and additionally, <layout> and <repeat> tags. Here's an example how they should be used: <repeat> <layout name="image-left"> <image /> <text_field /> </layout> <layout name="image-right"> <text_field /> <image /> </layout> </repeat> We now have a block which can be repeated, obviously. This means: when creting/editing a page containing such a template block, I can choose between a layout image-left and image-right which then gets inserted as content element (where content for <image /> and <text_field /> gets stored). And because this is inside a <repeat>, content elements from the given layouts can be inserted multiple times. How do you store this? Simply said, this could be stored with the same setup I've wrote in the example above, I just need to add a parent_id or something similiar to maintain a hierarchy. but I think I am missing something. At least the relation between an inserted content element and the origin/insertion point is missing. And what happens when I update the template file? Do I have to give every custom tag that acts as editable part of a template an identifier that matches an identifier in the template to substitue them correctly? Or can you think of a clean solution that might be better?

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• PASS Summit 2011: Save Money Now

  - by Bill Graziano

  Register by March 31st and save $200.  On April 1st we increase the price.  On July 1st we increase it again.  We have regular price bumps all the way through to the Summit.  You can save yourself $200 if you register by Thursday. In two years of marketing for PASS and a year of finance I’ve learned a fair bit about our pricing, why we do this and how you react to it.  Let me help you save some money! Price bumps drive registrations.  We see big spikes in the two weeks prior to a price increase.  Having a deadline with a cost attached is a great motivator to get people to take action. Registering early helps you and it helps PASS.  You get the exact same Summit at a cheaper rate.  PASS gets smoother cash flow and a better idea of how many people to expect.  We also get people that are already registered that will tell their friends about the conference. This tiered pricing lets us serve those that are very price conscious.  They can register early and take advantage of these discounts.  I know there are people that pay for this conference out of their own pockets.  This is a great way for those people to reduce the cost of the conference.  (And remember for next year that our cheapest pricing starts right after the Summit and usually goes up around the first of the year.) We also get big price bumps after we announce the program and the pre-conference sessions.  If you wrote down the 50 or so best known speakers in the SQL Server community I’m guessing we’ll have nearly all of them at the conference.  We did last year.  I expect we will this year too.  We’re going to have good sessions.  Why wait?  Register today. If you want to attend a pre-conference session you can always add it to your registration later.  Pre-con prices don’t change.  It’s very easy to update your registration and add a pre-conference session later. I want as many people as possible to attend the Summit.  It’s been a great experience for me and I hope it will be for you.  And if you are going to go, do yourself a favor and save some money.  Register today!

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• Creating a Yes/No MessageBox in a NuGet install/uninstall script

  - by ParadigmShift

  Sometimes getting a little feedback during the install/uninstall process of a NuGet package could be really useful. Instead of accounting for all possible ways to install your NuGet package for every user, you can simplify the installation by clarifying with the user what they want. This example shows how to generate a windows yes/no message box to get input from the user in the PowerShell install or uninstall script. We’ll use the prompt on the uninstall to confirm if the user wants to delete a custom setting that the initial install placed in their configuration.  Obviously you could use the prompt in any way you want. The objects of the message box are generated similar to the controls in the code behind of a WinForm. At the beginning of your script enter this: param($installPath, $toolsPath, $package, $project)   # Set up path variables $solutionDir = Get-SolutionDir $projectName = (Get-Project).ProjectName $projectPath = Join-Path $solutionDir $projectName   ################################################################################################ # WinForm generation for prompt ################################################################################################ function Ask-Delete-Custom-Settings { [void][reflection.assembly]::loadwithpartialname("System.Windows.Forms") [Void][reflection.assembly]::loadwithpartialname("System.Drawing")   $title = "Package Uninstall" $message = "Delete the customized settings?" #Create form and controls $form1 = New-Object System.Windows.Forms.Form $label1 = New-Object System.Windows.Forms.Label $btnYes = New-Object System.Windows.Forms.Button $btnNo = New-Object System.Windows.Forms.Button   #Set properties of controls and form ############ # label1 # ############ $label1.Location = New-Object System.Drawing.Point(12,9) $label1.Name = "label1" $label1.Size = New-Object System.Drawing.Size(254,17) $label1.TabIndex = 0 $label1.Text = $message   ############# # btnYes # ############# $btnYes.Location = New-Object System.Drawing.Point(156,45) $btnYes.Name = "btnYes" $btnYes.Size = New-Object System.Drawing.Size(48,25) $btnYes.TabIndex = 1 $btnYes.Text = "Yes"   ########### # btnNo # ########### $btnNo.Location = New-Object System.Drawing.Point(210,45) $btnNo.Name = "btnNo" $btnNo.Size = New-Object System.Drawing.Size(48,25) $btnNo.TabIndex = 2 $btnNo.Text = "No"   ########### # form1 # ########### $form1.ClientSize = New-Object System.Drawing.Size(281,86) $form1.Controls.Add($label1) $form1.Controls.Add($btnYes) $form1.Controls.Add($btnNo) $form1.Name = "Form1" $form1.Text = $title #Event Handler $btnYes.add_Click({btnYes_Click}) $btnNo.add_Click({btnNo_Click}) return $form1.ShowDialog() } function btnYes_Click { #6 = Yes $form1.DialogResult = 6 } function btnNo_Click { #7 = No $form1.DialogResult = 7 } ################################################################################################ This has also wired up the click events to the form.  This is all it takes to create the message box. Now we have to actually use the message box and get the user’s response or this is all pointless.  We’ll then delete the section of the application/web configuration called <Custom.Settings> [xml] $configXmlContent = Get-Content $configFile   Write-Host "Please respond to the question in the Dialog Box." $dialogResult = Ask-Delete-Custom-Settings #6 = Yes #7 = No Write-Host "dialogResult = $dialogResult" if ($dialogResult.ToString() -eq "Yes") { Write-Host "Deleting customized settings" $customSettingsNode = $configXmlContent.configuration.Item("Custom.Settings") $configXmlContent.configuration.RemoveChild($customSettingsNode) $configXmlContent.Save($configFile) } if ($dialogResult.ToString() -eq "No") { Write-Host "Do not delete customized settings" } The part where I check if ($dialog.Result.ToString() –eq “Yes”) could just as easily check the value for either 6 or 7 (Yes or No).  I just personally decided I liked this way better.   Shahzad Qureshi is a Software Engineer and Consultant in Salt Lake City, Utah, USA His certifications include: Microsoft Certified System Engineer 3CX Certified Partner Global Information Assurance Certification – Secure Software Programmer – .NET He is the owner of Utah VoIP Store at http://www.utahvoipstore.com/ and SWS Development at http://www.swsdev.com/ and publishes windows apps under the name Blue Voice.

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• Showing ZFS some LOVE

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} L is for the way you look at us, and O because we’re Oracle, but V is very, very, extra ordinary, and E, well that’s obvious… E is because Oracle’s new Sun ZFS Storage Appliance is Excellent, and here at OPN, we like spell out the obvious!  If you haven’t already heard, the Sun ZFS Appliance has “A simple, GUI-driven setup and configuration, solid price-performance and world-class Oracle support behind it. The CRN Test Center recommends the Sun ZFS Storage”. Read more about what CRN said here. Oracle's Sun ZFS Appliance family delivers enterprise-class network attached storage (NAS) capabilities with leading Oracle integration, simplicity, efficiency, performance, and TCO.  The systems offer an easy way to manage and expand your storage environment at a lower cost, with more efficiency, better data integrity, and higher performance when compared with competitive NAS offerings. Did we mention that set up, including configuring, will take you less than an hour since it all comes in one box and is so darn simple to use? So if you L-O-V-E what you’re hearing about Oracle’s Sun Z-F-S, learn more by watching the video below, and visiting any of our available resources . It Had to Be You, The OPN Communications Team

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• ATI Radeon HD7000 Series (Laptop) - Switch Mode Between ATI & Intel Integrated GPU. Stuck on Boot Screen On Intel GPU Selection Mode

  - by Monkey Drone

  Laptop Specs: HP Pavilion G6-2020SE GPUs 1) ATI HD7000 Series 2) Intel Integrated OS Installed: x) Ubuntu 12.04 (64 bit) i) ATI Graphics Card Drivers Installed From AMD website. Note: Graphics Card Drivers are Working Fine in 3D Mode. It runs a little Hot as it should since its a GPU. Observation) AMD Catalyst Control Centre Lets me Choose If I want to run the system in HIGH-END (ATI GPU) OR Intel Integrated (Better battery life) While I am on High End GPU Choice, Ubuntu works fine. Problem) But when I switch to Intel Mode in the AMD CCC and reboot the Machine. Ubuntu goes into 'Low Graphics Mode'. The problem is not that it goes into low graphics mode, it is completely expected since I am no longer using the ATI GPU but the integrated Intel GPU. Problem starts with the 'Selection' of the options. During that screen, I have no mouse on the screen (even tried plugging in an external USB mouse) & No Keyboard functionality. Thus I am left completely disabled to choose any option and load into Ubuntu. The Only thing I can do is switch to a terminal and enable ATI GPU through command-line and Ubuntu works Fine again. Is it a bug that there is no mouse/keyboard available to me during the startup of Ubuntu when its launched in Low-Graphics Mode? Any suggestions on how to pass through that? My palms are sweating as I write this down because the ATI GPU is really heating up my laptop. I dont want to boot into Windows or keep it around any longer than necessary. Please advise with help and directions. Sincerely, MonkeyD Edit1: The Answer by Celso has helped me switch to Intel, thus giving me sufficient battery power. Kudos to Celso. Now I can at least use my laptop for the time being without having it burn hair off my skin. I am still looking for answer to my original question of, 'why is lightdm not working properly when I switch to Intel GPU using ATI HD7000 series official drivers provided by AMD'.

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• SQL Saturday 194 - Exeter

  - by Dave Ballantyne

  Many kudos goes to Jonathan and Annette Allen and the others on the team for confirming SQL Saturday 194 in Exeter on the 8th and 9th of March.  The event home page is here http://www.sqlsaturday.com/194/eventhome.aspx and I delighted that myself and Dave Morrison will be presenting a full day pre-con on the 8th on favourite subjects “TSQL and Internals”. Here is the full abstract : TSQL and internals - When faced with performance issues there are many lines of attack. Tuning the engine itself can get you so far, however for maximum effect you need to understand how the engine and how it translates SQL statements into performable actions. This is not a simple task, it is a massive task to deal with a multi-table join and the number of permutations can be immense. To back up this knowledge, we can create better performing TSQL and understand the impact that is has upon the engine and recognize the pitfalls and gotcha’s that exist in SQLServer. Ultimately, there is no ‘best way’ to perform a single task only many variations of ‘it depends’ , but now we can pick the most appropriate option for the required dataload. Over the years, there have been many myths and misconceptions have grown around the product, some have basis in older versions and some are just wrong. Continuing to build on the knowledge given so far these issue will be explored and broken down and proved or disproved. Finally we will look to the future and explore SQL Server 2012 and the new functionality that that brings and some of the common uses that we will be able to address. After completion of this days pre-con, attendees will have a more complete knowledge of execution plans, and how they relate to the physical and logical actions that SQLServer will be executing on their behalf. The attendees will also have a more rounded and fuller knowledge of TSQL and the implications of incorrectly defining a query. Dave is a fountain of knowledge on execution plans and optimizer internals and ,though i may flatter myself, I’m no shrinking violet when it comes to TSQL and such matters.  I hope that if you cant join us, then there are other pre-cons available from other experts in their fields that may ‘float you boat’ too.  The pre-con page is http://sqlsouthwest.co.uk/SQLSaturday_precon.htm Also, excitingly, this pre-con day is sponsored by Fusion-IO which is a great boon for the day. If you want a more of this then i am offering a 2 day TSQL course starting on the 19th of March. More details on this are available here

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• How to refactor a method which breaks "The law of Demeter" principle?

  - by dreza

  I often find myself breaking this principle (not intentially, just through bad design). However recently I've seen a bit of code that I'm not sure of the best approach. I have a number of classes. For simplicity I've taken out the bulk of the classes methods etc public class Paddock { public SoilType Soil { get; private set; } // a whole bunch of other properties around paddock information } public class SoilType { public SoilDrainageType Drainage { get; private set; } // a whole bunch of other properties around soil types } public class SoilDrainageType { // a whole bunch of public properties that expose soil drainage values public double GetProportionOfDrainage(SoilType soil, double blockRatio) { // This method does a number of calculations using public properties // exposed off SoilType as well as the blockRatio value in some conditions } } In the code I have seen in a number of places calls like so paddock.Soil.Drainage.GetProportionOfDrainage(paddock.Soil, paddock.GetBlockRatio()); or within the block object itself in places it's Soil.Drainage.GetProportionOfDrainage(this.Soil, this.GetBlockRatio()); Upon reading this seems to break "The Law of Demeter" in that I'm chaining together these properties to access the method I want. So my thought in order to adjust this was to create public methods on SoilType and Paddock that contains wrappers i.e. on paddock it would be public class Paddock { public double GetProportionOfDrainage() { return Soil.GetProportionOfDrainage(this.GetBlockRatio()); } } on the SoilType it would be public class SoilType { public double GetProportionOfDrainage(double blockRatio) { return Drainage.GetProportionOfDrainage(this, blockRatio); } } so now calls where it used would be simply // used outside of paddock class where we can access instances of Paddock paddock.GetProportionofDrainage() or this.GetProportionOfDrainage(); // if used within Paddock class This seemed like a nice alternative. However now I have a concern over how would I enforce this usage and stop anyone else from writing code such as paddock.Soil.Drainage.GetProportionOfDrainage(paddock.Soil, paddock.GetBlockRatio()); rather than just paddock.GetProportionOfDrainage(); I need the properties to remain public at this stage as they are too ingrained in usage throughout the code block. However I don't really want a mixture of accessing the method on DrainageType directly as that seems to defeat the purpose altogether. What would be the appropiate design approach in this situation? I can provide more information as required to better help in answers. Is my thoughts on refactoring this even appropiate or should is it best to leave it as is and use the property chaining to access the method as and when required?

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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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