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• Master Note for Generic Data Warehousing

  - by lajos.varady(at)oracle.com

  ++++++++++++++++++++++++++++++++++++++++++++++++++++ The complete and the most recent version of this article can be viewed from My Oracle Support Knowledge Section. Master Note for Generic Data Warehousing [ID 1269175.1] ++++++++++++++++++++++++++++++++++++++++++++++++++++In this Document   Purpose   Master Note for Generic Data Warehousing      Components covered      Oracle Database Data Warehousing specific documents for recent versions      Technology Network Product Homes      Master Notes available in My Oracle Support      White Papers      Technical Presentations Platforms: 1-914CU; This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review. Applies to: Oracle Server - Enterprise Edition - Version: 9.2.0.1 to 11.2.0.2 - Release: 9.2 to 11.2Information in this document applies to any platform. Purpose Provide navigation path Master Note for Generic Data Warehousing Components covered Read Only Materialized ViewsQuery RewriteDatabase Object PartitioningParallel Execution and Parallel QueryDatabase CompressionTransportable TablespacesOracle Online Analytical Processing (OLAP)Oracle Data MiningOracle Database Data Warehousing specific documents for recent versions 11g Release 2 (11.2)11g Release 1 (11.1)10g Release 2 (10.2)10g Release 1 (10.1)9i Release 2 (9.2)9i Release 1 (9.0)Technology Network Product HomesOracle Partitioning Advanced CompressionOracle Data MiningOracle OLAPMaster Notes available in My Oracle SupportThese technical articles have been written by Oracle Support Engineers to provide proactive and top level information and knowledge about the components of thedatabase we handle under the "Database Datawarehousing".Note 1166564.1 Master Note: Transportable Tablespaces (TTS) -- Common Questions and IssuesNote 1087507.1 Master Note for MVIEW 'ORA-' error diagnosis. For Materialized View CREATE or REFRESHNote 1102801.1 Master Note: How to Get a 10046 trace for a Parallel QueryNote 1097154.1 Master Note Parallel Execution Wait Events Note 1107593.1 Master Note for the Oracle OLAP OptionNote 1087643.1 Master Note for Oracle Data MiningNote 1215173.1 Master Note for Query RewriteNote 1223705.1 Master Note for OLTP Compression Note 1269175.1 Master Note for Generic Data WarehousingWhite Papers Transportable Tablespaces white papers Database Upgrade Using Transportable Tablespaces:Oracle Database 11g Release 1 (February 2009) Platform Migration Using Transportable Database Oracle Database 11g and 10g Release 2 (August 2008) Database Upgrade using Transportable Tablespaces: Oracle Database 10g Release 2 (April 2007) Platform Migration using Transportable Tablespaces: Oracle Database 10g Release 2 (April 2007)Parallel Execution and Parallel Query white papers Best Practices for Workload Management of a Data Warehouse on the Sun Oracle Database Machine (June 2010) Effective resource utilization by In-Memory Parallel Execution in Oracle Real Application Clusters 11g Release 2 (Feb 2010) Parallel Execution Fundamentals in Oracle Database 11g Release 2 (November 2009) Parallel Execution with Oracle Database 10g Release 2 (June 2005)Oracle Data Mining white paper Oracle Data Mining 11g Release 2 (March 2010)Partitioning white papers Partitioning with Oracle Database 11g Release 2 (September 2009) Partitioning in Oracle Database 11g (June 2007)Materialized Views and Query Rewrite white papers Oracle Materialized Views  and Query Rewrite (May 2005) Improving Performance using Query Rewrite in Oracle Database 10g (December 2003)Database Compression white papers Advanced Compression with Oracle Database 11g Release 2 (September 2009) Table Compression in Oracle Database 10g Release 2 (May 2005)Oracle OLAP white papers On-line Analytic Processing with Oracle Database 11g Release 2 (September 2009) Using Oracle Business Intelligence Enterprise Edition with the OLAP Option to Oracle Database 11g (July 2008)Generic white papers Enabling Pervasive BI through a Practical Data Warehouse Reference Architecture (February 2010) Optimizing and Protecting Storage with Oracle Database 11g Release 2 (November 2009) Oracle Database 11g for Data Warehousing and Business Intelligence (August 2009) Best practices for a Data Warehouse on Oracle Database 11g (September 2008)Technical PresentationsA selection of ObE - Oracle by Examples documents: Generic Using Basic Database Functionality for Data Warehousing (10g) Partitioning Manipulating Partitions in Oracle Database (11g Release 1) Using High-Speed Data Loading and Rolling Window Operations with Partitioning (11g Release 1) Using Partitioned Outer Join to Fill Gaps in Sparse Data (10g) Materialized View and Query Rewrite Using Materialized Views and Query Rewrite Capabilities (10g) Using the SQLAccess Advisor to Recommend Materialized Views and Indexes (10g) Oracle OLAP Using Microsoft Excel With Oracle 11g Cubes (how to analyze data in Oracle OLAP Cubes using Excel's native capabilities) Using Oracle OLAP 11g With Oracle BI Enterprise Edition (Creating OBIEE Metadata for OLAP 11g Cubes and querying those in BI Answers) Building OLAP 11g Cubes Querying OLAP 11g Cubes Creating Interactive APEX Reports Over OLAP 11g CubesSelection of presentations from the BIWA website:Extreme Data Warehousing With Exadata  by Hermann Baer (July 2010) (slides 2.5MB, recording 54MB)Data Mining Made Easy! Introducing Oracle Data Miner 11g Release 2 New "Work flow" GUI   by Charlie Berger (May 2010) (slides 4.8MB, recording 85MB )Best Practices for Deploying a Data Warehouse on Oracle Database 11g  by Maria Colgan (December 2009)  (slides 3MB, recording 18MB, white paper 3MB )

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• InSync12 and Australia Visits: UX is Global, Regional, Everywhere!

  - by ultan o'broin

  I attended the Australian Oracle User Group (AUSOUG) and Quest International User Group's InSync12 event in Melbourne, Australia: the user group conference for Oracle products in the ANZ region. I demoed Oracle Fusion Applications and then presented how Oracle crafted the world class Fusion Apps user experience (UX). I explained about the Oracle user experience design pattern strategy of uptake for all apps, not just Fusion, and what our UX pattern externalization strategy means for customers, partners, and ADF developers. A great conference, lots of energy, the InSync12 highlights for me were Oracle's Senior Vice President Cliff Godwin’s fast-moving Oracle E-Business Suite (EBS) roadshow with the killer Oracle Endeca user experience uptake, and Oracle ADF product outreachmeister Chris Muir’s (@chriscmuir) session on Oracle ADF Mobile solution and his hands-on mobile app development showing how existing ADF/JDev skills can build a secure, code once-deploy-to-many-device hybrid app solution in minutes. Cliff Godwin shows off the Oracle Endeca integration with Oracle E-Business Suite. Chris Muir talked the talk and then walked the walked with Oracle ADF Mobile. Applications UX was mixing it up with the crowd at InSync12 too, showing off cool mobile UX solutions, gathering data for future innovations, and engaging with EBS, JD Edwards, and PeopleSoft apps customers and partners. User conferences such as InSync12 are an important part of our Oracle Applications UX user-centered design process, giving real apps users the opportunity to make real inputs and a way for us to watch and to listen to their needs and wants and get views on current and emerging UX too. Eric Stilan (@icondaddy) of Applications UX uses an iPad to gather feedback on the latest UX designs from conference attendees. While in Melbourne, I also visited impressive Oracle partner, Callista for a major ADF and UX pow-wow, and was the er, star of a very proactive event hosted by another partner Park Lane Information Technology (coordinated by Bambi Price (@bambiprice) of ODTUG) where I explained what UX is about, and how partner and customers can engage, participate and deploy that Applications UX scientific insight to advantage for their entire business. I also paired up with Oracle Australia in Sydney to visit key customers while there, and back at Oracle in Melbourne I spoke with sales consultants and account managers about regional opportunities and UX strategy, and came away with an understanding of what makes the Oracle market tick in Australia. Mobile worker solution development and user experience is hot news in Australia, and this was a great opportunity to team up with Chris Muir and show how the alignment of the twin stars of UX design patterns and ADF technology enables developers to make great-looking, usable apps that really sparkle. Our UX design patterns--or functional (UI) patterns, to use the developer world language--means that developers now have not only a great tool set to build apps on Oracle ADF/FMW but proven, tested usability solutions to solve common problems they can apply in the IDE too. In all, a whirlwind UX visit, packed with events and delivery opportunities, and all too short a time in the wonderful city of Melbourne. I need to get back there soon! For those who need a reminder, there's a website explaining how to get involved with, and participate in, Applications User Experience (including the Oracle Usability Advisory Board) events and programs. Thank you to AUSOUG, Quest, InSync, Callista, Park Lane IT, everyone at Oracle Australia, Chris Muir, and all the other people who came together to make this a productive visit. Stay tuned for more UX developments and engagements in the region on the Oracle VoX blog and Usable Apps website too!

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• ORA-4031 Troubleshooting

  - by [email protected]

    QUICKLINK: Note 396940.1 Troubleshooting and Diagnosing ORA-4031 Error Note 1087773.1 : ORA-4031 Diagnostics Tools [Video]   Have you observed an ORA-04031 error reported in your alert log? An ORA-4031 error is raised when memory is unavailable for use or reuse in the System Global Area (SGA).  The error message will indicate the memory pool getting errors and high level information about what kind of allocation failed and how much memory was unavailable.  The challenge with ORA-4031 analysis is that the error and associated trace is for a "victim" of the problem.   The failing code ran into the memory limitation, but in almost all cases it was not part of the root problem.    Looking for the best way to diagnose? When an ORA-4031 error occurs, a trace file is raised and noted in the alert log if the process experiencing the error is a background process.   User processes may experience errors without reports in the alert log or traces generated.   The V$SHARED_POOL_RESERVED view will show reports of misses for memory over the life of the database. Diagnostics scripts are available in Note 430473.1 to help in analysis of the problem.  There is also a training video on using and interpreting the script data Note 1087773.1. 11g DiagnosabilityStarting with Oracle Database 11g Release 1, the Diagnosability infrastructure was introduced which places traces and core files into a location controlled by the DIAGNOSTIC_DEST initialization parameter when an incident, such as an ORA-4031 occurs. For earlier versions, the trace file will be written to either USER_DUMP_DEST (if the error was caught in a user process) or BACKGROUND_DUMP_DEST (if the error was caught in a background process like PMON or SMON). The trace file contains vital information about what led to the error condition.  Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Information to Support[Video]Oracle Configuration Manager (OCM)Oracle Configuration Manager (OCM) works with My Oracle Support to enable proactive support capability that helps you organize, collect and manage your Oracle configurations.Oracle Configuration Manager Quick Start GuideNote 548815.1: My Oracle Support Configuration Management FAQ Note 250434.1: BULLETIN: Learn More About My Oracle Support Configuration Manager    Common Causes/Solutions The ORA-4031 can occur for many different reasons.  Some possible causes are: SGA components too small for workload Auto-tuning issues Fragmentation due to application design Bug/leaks in memory allocationsFor more on the 4031 and how this affects the SGA, see Note 396940.1 Troubleshooting and Diagnosing ORA-4031 Error Because of the multiple potential causes, it is important to gather enough diagnostics so that an appropriate solution can be identified.  However, most commonly the cause is associated with configuration tuning.   Ensuring that MEMORY_TARGET or SGA_TARGET are large enough to accommodate workload can get around many scenarios.  The default trace associated with the error provides very high level information about the memory problem and the "victim" that ran into the issue.   The data in the default trace is not going to point to the root cause of the problem. When migrating from 9i to 10g and higher, it is necessary to increase the size of the Shared Pool due to changes in the basic design of the shared memory area. Note 270935.1 Shared pool sizing in 10gNOTE: Diagnostics on the errors should be investigated as close to the time of the error(s) as possible.  If you must restart a database, it is not feasible to diagnose the problem until the database has matured and/or started seeing the problems again. Note 801787.1 Common Cause for ORA-4031 in 10gR2, Excess "KGH: NO ACCESS" Memory Allocation ***For reference to the content in this blog, refer to Note.1088239.1 Master Note for Diagnosing ORA-4031 

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• Implementing Service Level Agreements in Enterprise Manager 12c for Oracle Packaged Applications

  - by Anand Akela

  Contributed by Eunjoo Lee, Product Manager, Oracle Enterprise Manager. Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations. A single transaction can verify the availability and performance of the underlying Application Tech Stack in a much more efficient manner than by monitoring the same underlying targets individually. In this article, we’ll be demonstrating SLM using Siebel Applications, but the same tools and processes apply to any of the Package Applications mentioned above. In this demonstration, we will log into the Siebel Application, navigate to the Contacts View, update a contact phone record, and then log-out. This transaction exposes availability and performance metrics of multiple Siebel Servers, multiple Components and Component Groups, and the Siebel Database - in a single unified manner. We can then monitor and manage these transactions like any other target in EM 12c, including placing pro-active alerts on them if the transaction is either unavailable or is not performing to required levels. The first step in the SLM process is recording the Siebel transaction. The following screenwatch demonstrates how to record Siebel transaction using an EM tool called “OpenScript”. A completed recording is called a “Synthetic Transaction”. The second step in the SLM process is uploading the Synthetic Transaction into EM 12c, and creating Generic Service Tests. We can create a Generic Service Test to execute our synthetic transactions at regular intervals to evaluate the performance of various business flows. As these transactions are running periodically, it is possible to monitor the performance of the Siebel Application by evaluating the performance of the synthetic transactions. The process of creating a Generic Service Test is detailed in the next screenwatch. EM 12c provides a guided workflow for all of the key creation steps, including configuring the Service Test, uploading of the Synthetic Test, determining the frequency of the Service Test, establishing beacons, and selecting performance and usage metrics, just to name a few. The third and final step in the SLM process is the creation of Service Level Agreements (SLA). Service Level Agreements allow Administrators to utilize the previously created Service Tests to specify expected service levels for Application availability, performance, and usage. SLAs can be created for different time periods and for different Service Tests. This last screenwatch demonstrates the process of creating an SLA, as well as highlights the Dashboards and Reports that Administrators can use to monitor Service Test results. Hopefully, this article provides you with a good start point for creating Service Level Agreements for your E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, or Fusion Applications. Enterprise Manager Cloud Control 12c, with the Application Management Suites, represents a quick and easy way to implement Service Level Management capabilities at customer sites. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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• Oracle????????(2012?10?)

  - by Steve He(???)

    Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? Support Best Practices (formerly WEWS) ???? ?? 10?24? 15:00 ?? Get Proactive Resolve - Finding Answers Fast ???? ?? 10?25? 15:00 ?? MOS - Configuration Manager ???? ?? 10?30? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Oracle????????(2012?11?)

  - by Steve He(???)

    Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? Support Best Practices (formerly WEWS) ???? ?? 11?13? 15:00 ?? EBS - Support Diagnostics Tools ???? ?? 11?15? 15:00 ?? OSWatcher Black Box: How to improve performance and monitor your system automatically ???? ?? 11?15? 15:00 ?? MOS - Configuration Manager ???? ?? 11?20? 15:00 ?? Get Proactive Resolve - Answers Generic ???? ?? 11?22? 15:00 ?? MOS - Communities ???? ?? 11?27? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• A potentially dangerous Request.Form value was detected: Dealing with these errors proactively, or a

  - by Albert

  I'm noticing this error more and more in my error logs. I've read through the questions here talking about this error, but they don't address what I would like to do (see below). I'm considering three options, in the order of preference: 1) When submitting a form (I use formviews almost exclusively, if that helps), if potentially dangerous characters are detected, automatically strip them out and submit. 2) When submitting a form, if potentially dangerous characters are detected, alert the user and let them fix it before trying again. 3) After the exception is generated, deal with it and alert the user. I'm hoping one of the first two options might be able to do somewhat globally...I know for the 3rd I'd have to alter a TON of Try-Catch blocks I already have in place. Doable, but labor intensive. I'd rather be proactive about it if at all possible and avoid the exception all together. Perhaps one approach to #1 would be to write a block of code that could loop through all text entry fields in a formview, during the insert/update event, and strip the characters out. I'm ok with that, but I'd rather not have to heavily alter all my Insert/Update events to accomplish this. Or maybe I just create a different class to do the text checking/deleting, and only insert 1 line of code in each Insert/Update event. If anyone can come up with some example code of any of these approaches that would be a help. Thanks for any ideas or information. I'm definitely open to other solutions too; these are only the 3 that came to mind. I can say that I don't want to turn request validation off though.

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• This is a great job opportunity!!! [closed]

  - by Stuart Gordon

  ASP.NET MVC Web Developer / London / £450pd / £25-£50,000pa / Interested contact [email protected] ! As a web developer within the engineering department, you will work with a team of enthusiastic developers building a new ASP.NET MVC platform for online products utilising exciting cutting edge technologies and methodologies (elements of Agile, Scrum, Lean, Kanban and XP) as well as developing new stand-alone web products that conform to W3C standards. Key Responsibilities and Objectives: Develop ASP.NET MVC websites utilising Frameworks and enterprise search technology. Develop and expand content management and delivery solutions. Help maintain and extend existing products. Formulate ideas and visions for new products and services. Be a proactive part of the development team and provide support and assistance to others when required. Qualification/Experience Required: The ideal candidate will have a web development background and be educated to degree level in a Computer Science/IT related course plus ASP.NET MVC experience. The successful candidate needs to be able to demonstrate commercial experience in all or most of the following skills: Essential: ASP.NET MVC with C# (Visual Studio), Castle, nHibernate, XHTML and JavaScript. Experience of Test Driven Development (TDD) using tools such as NUnit. Preferable: Experience of Continuous Integration (TeamCity and MSBuild), SQL Server (T-SQL), experience of source control such as Subversion (plus TortioseSVN), JQuery. Learn: Fluent NHibernate, S#arp Architecture, Spark (View engine), Behaviour Driven Design (BDD) using MSpec. Furthermore, you will possess good working knowledge of W3C web standards, web usability, web accessibility and understand the basics of search engine optimisation (SEO). You will also be a quick learner, have good communication skills and be a self-motivated and organised individual.

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• Should uni provide "correct answer" after programming assignment is due?

  - by Michael Mao

  Hi all: This is my very first subjective question. And I think it is programming related - the assignment is to be written in a programming language. I am not for "getting the full marks out of a subject". I am actually not for a "correct answer", but for a "better solution", so that I can compare, and can improve. I reckon it is good that I practice programming first and check the solution later to pick up the things I've done wrong/bad. Without a "benchmark" to against, this would be much harder. Unfortunately as far as I know, not all programming subjects taught in uni would kindly provide the students with a "correct answer" in the end, after the assignment is due. One bad metaphor for this is like someone asks you a question which they don't have a clear answer themselves and hope to take advantage of your answer as the basis for their answer. Personally, I feel having a assignment solution provided by the academic staff is essential to students. I do appreciate this, and I feel I might not be the only one. I am a very proactive student in uni. I learn more, I practice more, an assignment for me is more like a challenge to achieve "the best solution I can come up with", not something "I have to pass"... The cause of this question is that for the past few days I have crafted 500+ lines of Perl code, for a tiny assignment. I feel pain when I look at my solution(not finished yet) and I feel like I am an idiot doing some crap code. I know there must be a much better solution. And I reckon it is better for the lecturer in this subject to get me one, rather than asking for an answer here, even I would shamelessly add the link to my solution apart from the assignment requirements. I know in SO, there are a lot of tutors/lecturers for programming subjects/courses. I'd like to hear your words on this question.

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• Deploying DotNetNuke and separate ASP.NET Application together - Possible Issues?

  - by TheTXI

  I am making this in a proactive attempt to head off any potential problems which could arise from this. The situation is that we are developing an ASP.NET application for a client which will handle the online ordering from their customers. This application is going to be using the same database that their current WinForms application uses (no real issue here). At the same time we are developing a new front-end website for them using DotNetNuke. The DotNetNuke app will simply be linking to the ASP.NET application for the customers to submit their orders (no need for them to communicate back and forth, etc.) The plan is to host both applications on the same box at the client location. What I am looking for are potential problems or setup tips which would prevent possible conflict between the two apps (web.config conflicts, etc.) Is there a problem with having both hosted on the same location, how should IIS be set up, etc.? If there are any external resources also available which could address this, please feel free to link them as well.

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• SQL Saturday #44 Huntington Beach Recap

  What a great day. It was long and tiring, but rewarding in so many ways. On Sunday morning, I was driving home and I decided to take the Pacific Coast Highway from Huntington Beach.  It was a great chance to exhale and just enjoy the sun and smells of the beach (I really love SoCal sometimes). And for future reference for all you speakers, the beach and ocean are only 5 minutes from the SQL Saturday location.  I just could help noticing also the shocking number of high priced cars on the road (4 Bentleys, 3 Ferraris, 1 Aston Martins, 3 Maserati, 1 Rolls Royce, and 2 Lamborghinis).  It made me think about this: Price of all those cars: $ 150,000+.  Impacting the ability of people to learn: Priceless.  We have positively impacted the education, knowledge, capabilities of not only our attendees, but also all of their companies and people they might help as well.  That is just staggering and something to be immensely proud of. To all of my fellow community leaders, I salute you. So lets talk about the event Overall We had over 220 people register for the event and had 180+ people attend the event. I was shooting for the magical 200 number, but I guess it just gives us more motivation to make it even bigger and better next time. We had a few snags along the way, but what event doesnt, but I think everything turned out great. I did not hear any negative comments and heard lots of positive comments along with people asking when the next one is going to be (More on that later). Location- Golden West College We could not have asked for a better partner for the event. Herb Cohen from Golden West College was the wizard behind the curtains. From the beginning, he was our advocate to the GWC Board and was instrumental in getting our event approved. The day off, Herb was a HUGE help getting any and all logistics that we needed taken care of. In the craziness of the early morning registration crush it was a big help knowing that he and Bret Stateham (Blog | Twitter) were taking care of testing projectors in all the rooms. Anything we needed he was there and was even proactive in getting some things that I had not even thought of (i.e. a dumpster for all of our garbage). I cannot thank Herb enough along with other members of the GWC staff including Minnie Higgins of the Career and Technical Education Division office, Jack Taylor, public safety, and Ron Pryor, Tech Services Support. And last, but not least, the Wireless on campus was absolutely FANTASTIC! Some lessons learned Unless you are a glutton for punishment, as I no doubt am, you most certainly want to give yourself more than six weeks to plan the event. I am lucky that I have a very understanding wife and had a wonderful set of co-coordinators helping me out. A big thanks goes out to Phil, Marlon (Blog | Twitter), Nitin (Twitter), Thomas (Blog | Twitter), Bret (Blog | Twitter), Ben, and Laurie. Thankfully, the sponsor and speaker community was hugely supportive and we were able to fill out the entire event with speakers and sponsors. I have to say that there is not a lot that I would change after this years event. There are obviously going to be some things that we can do better or differently next time, but overall I think it was a great event and I was more than happy with the response we received from the community. Sponsors We obviously could not have put together our event without our sponsors. So certainly have to show them some love. Platinum Sponsors Quest Software http://www.quest.com My Space http://www.myspace.com/ Gold Strategy Companion http://www.strategycompanion.com Silver Fusion-IO http://www.fusionio.com Bronze WestClinTech http://westclintech.com Professional Association For SQL Server http://www.sqlpass.org Attunity http://www.attunity.com Sharepoint 360 http://www.sharepoint360.com Some additional Thanks Andy Warren (Blog | Twitter) Always there to answer my question and help out when I had some issues or questions with the website. The amount of work that he and everyone else put into SQL Saturday is very amazing. What a great gift to the community! Einstein Bros. Bagels They were our Breakfast Vendor and arrived perfectly on time with yummy bagels, sweets and most importantly coffee. Luccis Deli (http://www.luccisdeli.com) Luccis was out Lunch Vendor. They were great to work with and the food was excellent. They worked with us to give us a great price. Heard lots of great comments about the lunches. Definitely not your ordinary box lunch. Moving Forward Unfortunately, the work does not end after the event. We have a few things to clear up such as surveys, sponsor stuff, presentations uploaded to the website, expense reimbursement, stuff like that. Hopefully, all that should be cleared up within the next couple weeks. After that as a group we are going to get together and decide what our next steps are. We definitely want to keep some of the momentum that we are building as a SQL Community and channel that into future SQL Saturdays and other types of community events. In the meantime, for additional training be sure to check out your local User Group and PASS. San Diego SQL Server Users Group ( http://www.sdsqlug.org/home/index.cfm ) Orange County SQL Server Users Group ( http://www.sqloc.com/ ) L.A. SQL Server Users Group ( http://www.sql.la/ ) SQL PASS ( http://www.sqlpass.org/ ) 24 Hours of PASS ( http://www.sqlpass.org/24hours/2010/ ) So stay tuned, there will be more events to come in SoCal!!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Juniper Strategy, LLC is hiring SharePoint Developers&hellip;

  - by Mark Rackley

  Isn’t everybody these days? It seems as though there are definitely more jobs than qualified devs these days, but yes, we are looking for a few good devs to help round out our burgeoning SharePoint team. Juniper Strategy is located in the DC area, however we will consider remote devs for the right fit. This is your chance to get in on the ground floor of a bright company that truly “gets it” when it comes to SharePoint, Project Management, and Information Assurance. We need like-minded people who “get it”, enjoy it, and who are looking for more than just a job. We have government and commercial opportunities as well as our own internal product that has a bright future of its own. Our immediate needs are for SharePoint .NET developers, but feel free to submit your resume for us to keep on file as it looks as though we’ll need several people in the coming months. Please email us your resume and salary requirements to [email protected] Below are our official job postings. Thanks for stopping by, we look forward to  hearing from you. Senior SharePoint .NET Developer Senior developer will focus on design and coding of custom, end-to-end business process solutions within the SharePoint framework. Senior developer with the ability to serve as a senior developer/mentor and manage day-to-day development tasks. Work with business consultants and clients to gather requirements to prepare business functional specifications. Analyze and recommend technical/development alternative paths based on business functional specifications. For selected development path, prepare technical specification and build the solution. Assist project manager with defining development task schedule and level-of-effort. Lead technical solution deployment. Job Requirements Minimum of 7 years experience in agile development, with at least 3 years of SharePoint-related development experience (SPS, SharePoint 2007/2010, WSS2-4). Thorough understanding of and demonstrated experience in development under the SharePoint Object Model, with focus on the WSS 3.0 foundation (MOSS 2007 Standard/Enterprise, Project Server 2007). Experience with using multiple data sources/repositories for database CRUD activities, including relational databases, SAP, Oracle e-Business. Experience with designing and deploying performance-based solutions in SharePoint for business processes that involve a very large number of records. Experience designing dynamic dashboards and mashups with data from multiple sources (internal to SharePoint as well as from external sources). Experience designing custom forms to facilitate user data entry, both with and without leveraging Forms Services. Experience building custom web part solutions. Experience with designing custom solutions for processing underlying business logic requirements including, but not limited to, SQL stored procedures, C#/ASP.Net workflows/event handlers (including timer jobs) to support multi-tiered decision trees and associated computations. Ability to create complex solution packages for deployment (e.g., feature-stapled site definitions). Must have impeccable communication skills, both written and verbal. Seeking a "tinkerer"; proactive with a thirst for knowledge (and a sense of humor). A US Citizen is required, and need to be able to pass NAC/E-Verify. An active Secret clearance is preferred. Applicants must pass a skills assessment test. MCP/MCTS or comparable certification preferred. Salary & Travel Negotiable SharePoint Project Lead Define project task schedule, work breakdown structure and level-of-effort. Serve as principal liaison to the customer to manage deliverables and expectations. Day-to-day project and team management, including preparation and maintenance of project plans, budgets, and status reports. Prepare technical briefings and presentation decks, provide briefs to C-level stakeholders. Work with business consultants and clients to gather requirements to prepare business functional specifications. Analyze and recommend technical/development alternative paths based on business functional specifications. The SharePoint Project Lead will be working with SharePoint architects and system owners to perform requirements/gap analysis and develop the underlying functional specifications. Once we have functional specifications as close to "final" as possible, the Project Lead will be responsible for preparation of the associated technical specification/development blueprint, along with assistance in preparing IV&V/test plan materials with support from other team members. This person will also be responsible for day-to-day management of "developers", but is also expected to engage in development directly as needed.  Job Requirements Minimum 8 years of technology project management across the software development life-cycle, with a minimum of 3 years of project management relating specifically to SharePoint (SPS 2003, SharePoint2007/2010) and/or Project Server. Thorough understanding of and demonstrated experience in development under the SharePoint Object Model, with focus on the WSS 3.0 foundation (MOSS 2007 Standard/Enterprise, Project Server 2007). Ability to interact and collaborate effectively with team members and stakeholders of different skill sets, personalities and needs. General "development" skill set required is a fundamental understanding of MOSS 2007 Enterprise, SP1/SP2, from the top-level of skinning to the core of the SharePoint object model. Impeccable communication skills, both written and verbal, and a sense of humor are required. The projects will require being at a client site at least 50% of the time in Washington DC (NW DC) and Maryland (near Suitland). A US Citizen is required, and need to be able to pass NAC/E-Verify. An active Secret clearance is preferred. PMP certification, PgMP preferred. Salary & Travel Negotiable

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• ORA-4030 Troubleshooting

  - by [email protected]

  QUICKLINK: Note 399497.1 FAQ ORA-4030 Note 1088087.1 : ORA-4030 Diagnostic Tools [Video]   Have you observed an ORA-0430 error reported in your alert log? ORA-4030 errors are raised when memory or resources are requested from the Operating System and the Operating System is unable to provide the memory or resources.   The arguments included with the ORA-4030 are often important to narrowing down the problem. For more specifics on the ORA-4030 error and scenarios that lead to this problem, see Note 399497.1 FAQ ORA-4030.   Looking for the best way to diagnose? There are several available diagnostic tools (error tracing, 11g Diagnosibility, OCM, Process Memory Guides, RDA, OSW, diagnostic scripts) that collectively can prove powerful for identifying the cause of the ORA-4030.    Error Tracing   The ORA-4030 error usually occurs on the client workstation and for this reason, a trace file and alert log entry may not have been generated on the server side.  It may be necessary to add additional tracing events to get initial diagnostics on the problem. To setup tracing to trap the ORA-4030, on the server use the following in SQLPlus: alter system set events '4030 trace name heapdump level 536870917;name errorstack level 3';Once the error reoccurs with the event set, you can turn off  tracing using the following command in SQLPlus:alter system set events '4030 trace name context off; name context off';NOTE:   See more diagnostics information to collect in Note 399497.1  11g DiagnosibilityStarting with Oracle Database 11g Release 1, the Diagnosability infrastructure was introduced which places traces and core files into a location controlled by the DIAGNOSTIC_DEST initialization parameter when an incident, such as an ORA-4030 occurs.  For earlier versions, the trace file will be written to either USER_DUMP_DEST (if the error was caught in a user process) or BACKGROUND_DUMP_DEST (if the error was caught in a background process like PMON or SMON). The trace file may contain vital information about what led to the error condition.    Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Informationto Support[Video]  Oracle Configuration Manager (OCM) Oracle Configuration Manager (OCM) works with My Oracle Support to enable proactive support capability that helps you organize, collect and manage your Oracle configurations. Oracle Configuration Manager Quick Start Guide Note 548815.1: My Oracle Support Configuration Management FAQ Note 250434.1: BULLETIN: Learn More About My Oracle Support Configuration Manager    General Process Memory Guides   An ORA-4030 indicates a limit has been reached with respect to the Oracle process private memory allocation.    Each Operating System will handle memory allocations with Oracle slightly differently. Solaris     Note 163763.1Linux       Note 341782.1IBM AIX   Notes 166491.1 and 123754.1HP           Note 166490.1Windows Note 225349.1, Note 373602.1, Note 231159.1, Note 269495.1, Note 762031.1Generic    Note 169706.1   RDAThe RDA report will show more detailed information about the database and Server Configuration. Note 414966.1 RDA Documentation Index Download RDA -- refer to Note 314422.1 Remote Diagnostic Agent (RDA) 4 - Getting Started OS Watcher (OSW)This tool is designed to gather Operating System side statistics to compare with the findings from the database.  This is a key tool in cases where memory usage is higher than expected on the server while not experiencing ORA-4030 errors currently. Reference more details on setup and usage in Note 301137.1 OS Watcher User Guide Diagnostic Scripts   Refer to Note 1088087.1 : ORA-4030 Diagnostic Tools [Video] Common Causes/Solutions The ORA-4030 can occur for a variety of reasons.  Some common causes are:   * OS Memory limit reached such as physical memory and/or swap/virtual paging.   For instance, IBM AIX can experience ORA-4030 issues related to swap scenarios.  See Note 740603.1 10.2.0.4 not using large pages on AIX for more on that problem. Also reference Note 188149.1 for pointers on 10g and stack size issues.* OS limits reached (kernel or user shell limits) that limit overall, user level or process level memory * OS limit on PGA memory size due to SGA attach address           Reference: Note 1028623.6 SOLARIS How to Relocate the SGA* Oracle internal limit on functionality like PL/SQL varrays or bulk collections. ORA-4030 errors will include arguments like "pl/sql vc2" "pmucalm coll" "pmuccst: adt/re".  See Coding Pointers for pointers on application design to get around these issues* Application design causing limits to be reached* Bug - space leaks, heap leaks   ***For reference to the content in this blog, refer to Note.1088267.1 Master Note for Diagnosing ORA-4030

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• Amanda Todd&ndash;What Parents Can Learn From Her Story

  - by D'Arcy Lussier

  Amanda Todd was a bullied teenager who committed suicide this week. Her story has become headline news due in part to her You Tube video she posted telling her story:   The story is heartbreaking for so many reasons, but I wanted to talk about what we as parents can learn from this. Being the dad to two girls, one that’s 10, I’m very aware of the dangers that the internet holds. When I saw her story, one thing jumped out at me – unmonitored internet access at an early age. My daughter (then 9) came home from a friends place once and asked if she could be in a YouTube video with her friend. Apparently this friend was allowed to do whatever she wanted on the internet, including posting goofy videos. This set off warning bells and we ensured our daughter realized the dangers and that she was not to ever post videos of herself. In looking at Amanda’s story, the access to unmonitored internet time along with just being a young girl and being flattered by an online predator were the key events that ultimately led to her suicide. Yes, the reaction of her classmates and “friends” was horrible as well, I’m not diluting that. But our youth don’t fully understand yet that what they do on the internet today will follow them potentially forever. And the people they meet online aren’t necessarily who they claim to be. So what can we as parents learn from Amanda’s story? Parents Shouldn’t Feel Bad About Being Internet Police Our job as parents is in part to protect our kids and keep them safe, even if they don’t like our measures. This includes monitoring, supervising, and restricting their internet activities. In our house we have a family computer in the living room that the kids can watch videos and surf the web. It’s in plain view of everyone, so you can’t hide what you’re looking at. If our daughter goes to a friend’s place, we ask about what they did and what they played. If the computer comes up, we ask about what they did on it. Luckily our daughter is very up front and honest in telling us things, so we have very open discussions. Parents Need to Be Honest About the Dangers of the Internet I’m sure every generation says that “kids grow up so fast these days”, but in our case the internet really does push our kids to be exposed to things they otherwise wouldn’t experience. One wrong word in a Google search, a click of a link in a spam email, or just general curiosity can expose a child to things they aren’t ready for or should never be exposed to (and I’m not just talking about adult material – have you seen some of the graphic pictures from war zones posted on news sites recently?). Our stance as parents has been to be open about discussing the dangers with our kids before they encounter any content – be proactive instead of reactionary. Part of this is alerting them to the monsters that lurk on the internet as well. As kids explore the world wide web, they’re eventually going to encounter some chat room or some Facebook friend invite or other personal connection with someone. More than ever kids need to be educated on the dangers of engaging with people online and sharing personal information. You can think of it as an evolved discussion that our parents had with us about using the phone: “Don’t say ‘I’m home alone’, don’t say when mom or dad get home, don’t tell them any information, etc.” Parents Need to Talk Self Worth at Home Katie makes the point better than I ever could (one bad word towards the end): Our children need to understand their value beyond what the latest issue of TigerBeat says, or the media who continues flaunting physical attributes over intelligence and character, or a society that puts focus on status and wealth. They also have to realize that just because someone pays you a compliment, that doesn’t mean you should ignore personal boundaries and limits. What does this have to do with the internet? Well, in days past if you wanted to be social you had to go out somewhere. Now you can video chat with any number of people from the comfort of wherever your laptop happens to be – and not just text but full HD video with sound! While innocent children head online in the hopes of meeting cool people, predators with bad intentions are heading online too. As much as we try to monitor their online activity and be honest about the dangers of the internet, the human side of our kids isn’t something we can control. But we can try to influence them to see themselves as not needing to search out the acceptance of complete strangers online. Way easier said than done, but ensuring self-worth is something discussed, encouraged, and celebrated is a step in the right direction. Parental Wake Up Call This post is not a critique of Amanda’s parents. The reality is that cyber bullying/abuse is happening every day, and there are millions of parents that have no clue its happening to their children. Amanda’s story is a wake up call that our children’s online activities may be putting them in danger. My heart goes out to the parents of this girl. As a father of daughters, I can’t imagine what I would do if I found my daughter having to hide in a ditch to avoid a mob or call 911 to report my daughter had attempted suicide by drinking bleach or deal with a child turning to drugs/alcohol/cutting to cope. It would be horrendous if we as parents didn’t re-evaluate our family internet policies in light of this event. And in the end, Amanda’s video was meant to bring attention to her plight and encourage others going through the same thing. We may not be kids, but we can still honour her memory by helping safeguard our children.

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• What Counts for a DBA: Humility

  - by drsql

  In football (the American sort, naturally,) there are a select group of players who really hope to never have their names called during the game. They are members of the offensive line, and their job is to protect other players so they can deliver the ball to the goal to score points. When you do hear their name called, it is usually because they made a mistake and the player that they were supposed to protect ended up flat on his back admiring the clouds in the sky instead of advancing towards the goal to scoring point. Even on the rare occasion their name is called for a good reason, it is usually because they were making up for a teammate who had made a mistake and they covered up for them. The role of offensive lineman is a very good analogy for the role of the admin DBA. As a DBA, you are called on to be barely visible and rarely heard, protecting the company data assets tenaciously, even though the enemies to our craft surround us on all sides:. Developers: Cries of ‘foul!’ often ensue when the DBA says that they want data integrity to be stringently enforced and that documentation is needed so they can support systems, mostly because every error occurrence in the enterprise will be initially blamed on the database and fall to the DBA to troubleshoot. Insisting too loudly may bring those cries of ‘foul’ that somewhat remind you of when your 2 year old daughter didn't want to go to bed. The result of this petulance is that the next "enemy" gets involved. Managers: The concerns that motivate DBAs to argue will not excite the kind of manager who gets his technical knowledge from a glossy magazine filled with buzzwords, charts, and pretty pictures. However, the other programmers in the organization will tickle the buzzword void with a stream of new-sounding ideas and technologies constantly, along with warnings that if we did care about data integrity and document things, the budget would explode! In contrast, the arguments for integrity of data and supportability tend to be about as exciting as watching grass grow, and far too many manager types seem to prefer to smoke it than watch it. Packaged Applications: The DBA is rarely given a chance to review a new application that is being demonstrated for the enterprise, and rarer still is the DBA that gets a veto of an application because the database it uses has clearly been created by an architect that won't read a data modeling book because he is already married. More often than not this leads to hours of work for the DBA trying to performance-tune a database with a menagerie of rules that must be followed to stay within the  application support agreement, such as no changing indexes on a third party schema even though there are 10 billion rows instead of the 10 thousand when the system was last optimized. Hardware Failures: Physical disks, networking devices, memory, and backup devices all come with a measure known as ‘mean time before failure’ and it is never listed in centuries or eons. More like years, and the term ‘mean’ indicates that half of the devices are expected to fail before that, which by my calendar means any hour of any day that it wants to fail it will. But the DBA sucks it up and does the task at hand with a humility that makes them nearly invisible to all but the most observant person in the organization. The best DBAs I know are so proactive in their relentless pursuit of perfection that they detect many of the bugs (which they seldom caused) in the system well before they become a problem. In the end the DBA gets noticed for one of same two reasons as the offensive lineman. You make a mistake, like dropping a critical production database that had never been backed up; or when a system crashes for any reason whatsoever and they are on the spot with troubleshooting and system restoration plans that have been well thought out, tested, and tested again. Not because there is any glory in it, but because it is what they do.   Note: The characteristics of the professions referred to in this blog are meant to be overstated stereotypes for humorous effect, and even some DBAs aren't quite this perfect. If you are reading this far and haven’t hand written a 10 page flaming comment about how you are a _______ and you aren’t like this, that is awesome. Not every situation applies to everyone, but if you have never worked with a bad packaged app, a magazine trained manager, programmers that aren’t team players, or hardware that occasionally failed, relax and go have a unicorn sandwich before you wake up.

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• top Tweets SOA Partner Community – September 2012

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity OracleBlogs ?Oracle SOA Suite for healthcare integration Dashboard http://ow.ly/1mcJvp SOA Community ?Lost in Translation &ndash; Common Mistakes Interpreting Patterns &ndash; Mark Simpson, Griffiths-Waite @ SOA, Cloud & Service… ServiceTechSymposium Matthias Zieger, Accenture just added to the agenda to co-present: "Service Modeling & BPM Business Value Patterns" http://ow.ly/ddu7A ServiceTechSymposium ?Newly updated session title and abstract: "Big Data and its impact on SOA", by Demed L'Her, Oracle. http://ow.ly/diOq2 Deepak Arora ?To PaaS or SaaS - the latest discussions with customers using SOA Suite - what are your thoughts #soa #soacommunity SOA Community top Tweets SOA Partner Community July 2012 - are you one of them? If yes please rt! https://soacommunity.wordpress.com/2012/08/28/top-tweets-soa-partner-community-august-2012/ … #soacommunity Sandor Nieuwenhuijs Checkout the BeNeLux Architectural Networking Event during Oracle Open World - meet your peers and the experts http://www.ddg-servicecenter.com/networkmanager/oow/architect/default.aspx … SOA Community ?top Tweets SOA Partner Community &ndash; August 2012 http://wp.me/p10C8u-uf SOA Community ?Follow SOA Community on facebook http://www.facebook.com/soacommunity #soacommunity SOA Community ?New Service to promote Your SOA & BPM events at http://oracle.com/events for SOA & BPM Specialized Partners Only! #soacommunity #opn #oracle Jan van Zoggel ?Hotel check, flight check, overview of sessions to visit check http://jvzoggel.wordpress.com/2012/08/27/soa-cloud-servicetech-symposium/ … I'm ready for SOA, Cloud & Service Technology Symposium SOA Community SOA & BPM Specialized Partners Only! New Service to Promote Your SOA & BPM Events at http://oracle.com/events http://wp.me/p10C8u-sH SOA Community Call for content for the next community newsletter. Do you want to publish your success & best practice? Send it @soacommunity #soacommunity SOA Community SOA Adoption in the Brazilian Ministry of Health - Case Study by Ricardo Puttini, University of Brasilia @ SOA, Cloud & Service… Jan van Zoggel ?Just registered for the 5th International SOA, Cloud & Service Technology Symposium in London. Looking forward to it. http://www.servicetechsymposium.com/ OTNArchBeat ?Want to prepare for Oracle SOA Specialization? @t_winterberg offers a suggestion. http://pub.vitrue.com/5Hqu OTNArchBeat ?Oracle BPM enable BAM | @deltalounge http://pub.vitrue.com/BCwj SOA Community Presentations & Training material OFM Summer Camps & Impressions & Feedback http://wp.me/p10C8u-sF Emiel Paasschens Nice! Pdf document on how to use a #Oracle #SOA Suite Domain Value Map (DVM) in the OSB: http://bit.ly/RzyS9w #yam OracleBlogs ?Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL http://ow.ly/1m4lz7 demed ?Free VIP pass for @techsymp if you are in London Sep. 24-25. Be the first one to retweet this and I'll DM you details! http://www.servicetechsymposium.com/speaker_bios.php?id=demed_lher … Jan van Zoggel blogpost: Oracle Service Bus duplicate message check using Oracle Coherence caching http://jvzoggel.wordpress.com/2012/08/20/osb-duplicate-message-with-coherence/ … OTNArchBeat ?Oracle Service Bus duplicate message check using Coherence | @jvzoggel http://pub.vitrue.com/ckY8 Oracle UPK & Tutor Synaptis and Oracle Present: Leveraging UPK Throughout the Project Lifecycle: Leveraging UPK throughout the Proj... http://bit.ly/OS2Rbg Rolando Carrasco ?New entry @ oracleradio http://bit.ly/SEvwwS @soacommunity @oracleace How to identify duplicated messages on Oracle SOA SUITE? SOA Community ?Business Driven Development (BDD) Demo Now Available! http://wp.me/p10C8u-sf OTNArchBeat ?Installing Oracle SOA Suite10g on Oracle Enterprise Linux | @lonnekedikmans http://pub.vitrue.com/BEyD OTNArchBeat ?Best practices for Oracle real-time data integration | Frank Ohlhorst http://pub.vitrue.com/1fH1 ServiceTechSymposium ?New OTN podcast featuring speakers Thomas Erl, Tim Hall and Demed L’Her just published. Tune into 1st 3 parts here: http://ow.ly/d1RRn OTNArchBeat ?SOA, Cloud, and Service Technologies - Part 4 of 4 - Best selling SOA author Thomas Erl talks about the latest title... http://ow.ly/1m0txY SOA Community Win a free conference pass for the SOA, Cloud + Service Technology Symposium &ndash; become a soacommunity facebook fan!… Lonneke Dikmans VENNSTER BLOG: Installing Oracle SOA Suite10g on Oracle Enterpris... http://blog.vennster.nl/2012/08/installing-oracle-soa-suite-10g-on.html?spref=tw … PeterPaul vande Beek published a blog on exporting Oracle #BPM metrics to a #DWH http://www.deltalounge.net/wpress/2012/08/export-oracle-bpm-metrics-to-a-data-warehouse/ … #soacommunity SOA Community ?Do you follow us on facebook http://www.facebook.com/soacommunity #soacommunity C2B2 Consulting ?Cloud-based Enterprise Architecture by Steve Millidge, C2B2 Consulting @ SOA, Cloud &amp; Service … http://wp.me/p10C8u-sv via @soacommunity Gertjan van het Hof Storing SCA Metadata in the Oracle Metadata Services Repository http://www.oracle.com/technetwork/articles/soa/fonnegra-storing-sca-metadata-1715004.html?msgid=3-6903117805 … arjankramer ?Encrypted OSB Service account passwords http://dlvr.it/20hbNV Richard van Tilborg BPM the Battle http://lnkd.in/yFAJaW OTNArchBeat Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL | @RahejaRajesh http://pub.vitrue.com/YDCD SOA Proactive ?Webcast: Introduction to SOA Human Workflow, 8/23, 10 AM EDT. Register @ http://bit.ly/Nx77sY Lucas Jellema ?Programmatically admnistration of OSB using JXM & MBeans. Interesting example is given in https://blogs.oracle.com/ateamsoab2b/entry/automatic_disabling_proxy_service_when … orclateamsoa ?A-Team Blog #ateam: Automatically Disable Proxy Service to avoid overloading OSB http://ow.ly/1lXGKV Atul_Kumar ?Oracle Enterprise Gateway – OEG 11gR1 (11.1.1.*) for beginners http://goo.gl/fb/EJboE Estafet Limited Advanced SOA Boot camp @soacommunity in Munich was excellent.@wlscommunity Learnt a lot and liked the format. SOA Community Oracle Fusion Applications Design Patterns Now Available For Developers by Ultan O'Broin http://wp.me/p10C8u-sd SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community twitter,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

  - by Pinal Dave

  This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Top tweets SOA Partner Community – October 2012

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity SOA Community Deploying Fusion Order Demo on 11.1.1.6 by Antony Reynolds http://wp.me/p10C8u-vA leonsmiers ?Cant wait to test it >> 't waiRT @OracleSOA: Case Management patterns, session coverage from #OOW #OracleBPM #ACM #BPM http://bit.ly/OdcZL6 Danilo Schmiedel Bye bye San Francisco. #oow was a great conference in a wonderful city! Thanks! @soacommunity pic.twitter.com/lcYSe9xC OPITZ CONSULTING ?The Journey towards #Oracle #BPM @OpenWorld 2012 - Slides by @t_winterberg & H. Normann: http://ow.ly/edkWE #oow demed Full house at the SOA Customer Advisory Board! #oow12 http://instagr.am/p/QX9B8eLMLS/ Danilo Schmiedel "@whitehorsesnl: Had some great talks with the BPM guys at the DEMOgrounds. It is one of the best things at #oow" -> I agree!! @soacommunity Mark Simpson ?Fusion Middleware Global Innovation Awards: nice to pick up a soa and bpm with our customer. #oow Mark Simpson ?RT @SOASimone: #oraclesoa #oow hands on lab fully booked pic.twitter.com/pwI94Ew7 <--quick, provision some more compute power on the cloud! Oracle SOA ?Join us for BPM and Analytics: Process Dashboards. BAM, and Intelligent OptimizationMoscone South - 308#OracleBPM #OOW Oracle SOA ?Real-time public safety demo! License plate recognition and processing in London via Oracle Event Processing. #oow pic.twitter.com/WufesDBq Marc ?Nice session on customer success stories on #SOA11g on with @SOASimone Pro and cons and architectural overview. #oow pic.twitter.com/bzuhsujm Lucas Jellema Full length Keynote on Middleware #oow : http://medianetwork.oracle.com/video/player/1873556035001 … #oow_amis OracleBlogs ?Why Fusion Middleware matters to Oracle Applications and Fusion Applications customers? http://ow.ly/2stVQ0 OracleBlogs ?Open World Session - BPM, SOA and ADF Combined:Patterns learned from Fusion Applications http://ow.ly/2suhzf Ronald Luttikhuizen ?VENNSTER BLOG | Presentations at OpenWorld 2012 | http://blog.vennster.nl/2012/10/presentations-at-openworld-2012.html … Andrejus Baranovskis @dschmied @soacommunity next OOW for sure, and may be SOA community event ! @soacommunity Danilo Schmiedel ?@andrejusb Thanks Andrejus - I really enjoyed having a session with you at #oow. When is next time :-) ? @soacommunity Lionel Dubreuil ?@soacommunity #oow12 Today-1:15pm-Marriott Marquis Salon 7 Jump-starting Integration with Oracle Foundation Pack http://bit.ly/QKKJzF Ronald Luttikhuizen ?Impression from our fault handling session in OSB and SOA Suite from the audience @soacommunity @gschmutz #oow pic.twitter.com/WSg1Z89E Marc Nice session on Oracle Virtual Assembly for #SOA11g, @soacommunity Works with #exalogic but not required SOA Community ?Send your #soacommunity #oow pictures and blog posts @soacommunity or http://www.facebook.com/soacommunity Enjoy OOW ;-) Jon petter hjulstad Oracle BPM- Big leap forward in 11.1.1.7 ! Whitehorses ?Common BPM Use Cases from Oracle #bpm #oow pic.twitter.com/ofOv04EF Whitehorses ?Oracle BPM 11.1.1.7 top new features. Interesting #oow #oowbenelux pic.twitter.com/HY9QN5un SOA Community Industrialized SOA - topic of Business Technology Magazine http://wp.me/p10C8u-vi orclateamsoa ?A-Team Blog #ateam: The curious case of SOA Human tasks' automatic completion http://ow.ly/1mq6YU Simone Geib Look for this sign #oow #oraclesoa pic.twitter.com/MJsPV4PO Lucas Jellema My summary of Larry Ellison's keynote at #oow on the AMIS Blog: http://technology.amis.nl/2012/10/01/oow-2012-larry-ellisons-keynote-announcements-exa-cloud-database/ … #oow_amis gschmutz ?Join my #oow session "Five Cool Use Cases for the Spring Component" to see the power of Spring and SOA Suite combined! Moscone 310 - 3:15 PM Ronald Luttikhuizen Thanks to @soacommunity for great SOA/BPM dinner event yesterday night! #oow pic.twitter.com/v7x3i0DC OracleBlogs ?OSB, Service Callouts and OQL http://ow.ly/2sq6B2 OracleBlogs ?Cloud and On-Premises Applications Integration using Oracle Integration Adapters http://ow.ly/2sqiDy OracleBlogs ?Adapters, SOA Suite and More @Openworld 2012 http://ow.ly/2srdTg Eric Elzinga ?OSB, Service Callouts and OQL - Part 3, http://see.sc/JodzEx #oracleservicebus Donatas Valys interesting articles about soa industrialization to read #soa #industrialization http://it-republik.de/business-technology/bt-magazin-ausgaben/Industrialized-SOA-000516.html … gschmutz ?“@techsymp: 2012 Symposium Presentation Download Page Now Available! 75% of presentations published. http://www.servicetechsymposium.com ” find mine there.. Oracle BPM Customer Experience and BPM – From Efficiency to Engagement #bpm #oraclebpm #processmanagement #socialbpm http://pub.vitrue.com/Tahi SOA Community ?@soacommunity SOA Community Newsletter September 2012 http://wp.me/p10C8u-wa SOA Community again again again.... it is Oracle Open World 2012 http://wp.me/p10C8u-wk OracleBlogs ?SOA Proactive support http://ow.ly/2smrSJ demed ?@gschmutz on NoSQL at @techsymp http://lockerz.com/s/247601661 demed ?Just finished "#BigData and its impact on #SOA" talk @techsymp. Really enjoyed getting out of beaten path. #london #oep http://lockerz.com/s/247636974 OTNArchBeat ?Need help selling SOA to business stakeholders? Give them this free eBook. #soasuite http://pub.vitrue.com/hsQY SOA Community top Tweets SOA Partner Community &ndash; September 2012 http://wp.me/p10C8u-vc SOA Community Move Data into the grid for scalable, predictable response times http://wp.me/p10C8u-vv ServiceTechSymposium ?The September issue of the Service Technology Magazine is now published with six new items! Read them at http://www.servicetechmag.com Marc ?Reviewed @Packt_OracleFMW new book on SOA11g administration! Very good ! http://tinyurl.com/8pzd5ww SOA Community ?BPM Solution Catalogue&ndash;promote your process templates http://wp.me/p10C8u-vt OTNArchBeat ?BPM ADF Task forms: Checking whether the current user is in a BPM Swimlane | @ChrisKarlChan http://pub.vitrue.com/aPMG OTNArchBeat ?Cloud, automation drive new growth in SOA governance market | @JoeMcKendrick http://pub.vitrue.com/hNPv Simon Haslam ?Looking for "oak style"(!) advanced content but you're a middleware specialist? See #ukoug2012 #middlewaresunday http://2012.ukoug.org/default.asp?p=9355 … Simon Haslam ?The #ukoug2012 agenda is "go, go, go!" (as Murray would say!) http://2012.ukoug.org/agendagrid Germán Gazzoni SOA Spezial II verfügbar – Industralized SOA: Die überarbeitete und ergänzte Neuauflage des SOA Spezial Sonderhe... http://bit.ly/PAWwN9 Oracle SOA ?Flip thru new interactive "Oracle SOA Suite eBook-In the Customers Words" #middleware #soa #oraclesoa http://pub.vitrue.com/NzFZ SOA Community Follow SOA Community on Facebook http://www.facebook.com/soacommunity #soacommunity #opn SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community twitter,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Windows 8 Will be Here Tomorrow; but Should Silverlight be Gone Today?

  - by andrewbrust

  The software industry lives within an interesting paradox. IT in the enterprise moves slowly and cautiously, upgrading only when safe and necessary.  IT interests intentionally live in the past.  On the other hand, developers, and Independent Software Vendors (ISVs) not only want to use the latest and greatest technologies, but this constituency prides itself on gauging tech’s future, and basing its present-day strategy upon it.  Normally, we as an industry manage this paradox with a shrug of the shoulder and musings along the lines of “it takes all kinds.”  Different subcultures have different tendencies.  So be it. Microsoft, with its Windows operating system (OS), can’t take such a laissez-faire view of the world though.  Redmond relies on IT to deploy Windows and (at the very least) influence its procurement, but it also relies on developers to build software for Windows, especially software that has a dependency on features in new versions of the OS.  It must indulge and nourish developers’ fetish for an early birthing of the next generation of software, even as it acknowledges the IT reality that the next wave will arrive on-schedule in Redmond and will travel very slowly to end users. With the move to Windows 8, and the corresponding shift in application development models, this paradox is certainly in place. On the one hand, the next version of Windows is widely expected sometime in 2012, and its full-scale deployment will likely push into 2014 or even later.  Meanwhile, there’s a technology that runs on today’s Windows 7, will continue to run in the desktop mode of Windows 8 (the next version’s codename), and provides absolutely the best architectural bridge to the Windows 8 Metro-style application development stack.  That technology is Silverlight.  And given what we now know about Windows 8, one might think, as I do, that Microsoft ecosystem developers should be flocking to it. But because developers are trying to get a jump on the future, and since many of them believe the impending v5.0 release of Silverlight will be the technology’s last, not everyone is flocking to it; in fact some are fleeing from it.  Is this sensible?  Is it not unprecedented?  What options does it lead to?  What’s the right way to think about the situation? Is v5.0 really the last major version of the technology called Silverlight?  We don’t know.  But Scott Guthrie, the “father” and champion of the technology, left the Developer Division of Microsoft months ago to work on the Windows Azure team, and he took his people with him.  John Papa, who was a very influential Redmond-based evangelist for Silverlight (and is a Visual Studio Magazine author), left Microsoft completely.  About a year ago, when initial suspicion of Silverlight’s demise reached significant magnitude, Papa interviewed Guthrie on video and their discussion served to dispel developers’ fears; but now they’ve moved on. So read into that what you will and let’s suppose, for the sake of argument, speculation that Silverlight’s days of major revision and iteration are over now is correct.  Let’s assume the shine and glimmer has dimmed.  Let’s assume that any Silverlight application written today, and that therefore any investment of financial and human resources made in Silverlight development today, is destined for rework and extra investment in a few years, if the application’s platform needs to stay current. Is this really so different from any technology investment we make?  Every framework, language, runtime and operating system is subject to change, to improvement, to flux and, yes, to obsolescence.  What differs from project to project, is how near-term that obsolescence is and how disruptive the change will be.  The shift from .NET 1.1. to 2.0 was incremental.  Some of the further changes were too.  But the switch from Windows Forms to WPF was major, and the change from ASP.NET Web Services (asmx) to Windows Communication Foundation (WCF) was downright fundamental. Meanwhile, the transition to the .NET development model for Windows 8 Metro-style applications is actually quite gentle.  The finer points of this subject are covered nicely in Magenic’s excellent white paper “Assessing the Windows 8 Development Platform.” As the authors of that paper (including Rocky Lhotka)  point out, Silverlight code won’t just “port” to Windows 8.  And, no, Silverlight user interfaces won’t either; Metro always supports XAML, but that relationship is not commutative.  But the concepts, the syntax, the architecture and developers’ skills map from Silverlight to Windows 8 Metro and the Windows Runtime (WinRT) very nicely.  That’s not a coincidence.  It’s not an accident.  This is a protected transition.  It’s not a slap in the face. There are few things that are unnerving about this transition, which make it seem markedly different from others: The assumed end of the road for Silverlight is something many think they can see.  Instead of being ignorant of the technology’s expiration date, we believe we know it.  If ignorance is bliss, it would seem our situation lacks it. The new technology involving WinRT and Metro involves a name change from Silverlight. .NET, which underlies both Silverlight and the XAML approach to WinRT development, has just about reached 10 years of age.  That’s equivalent to 80 in human years, or so many fear. My take is that the combination of these three factors has contributed to what for many is a psychologically compelling case that Silverlight should be abandoned today and HTML 5 (the agnostic kind, not the Windows RT variety) should be embraced in its stead.  I understand the logic behind that.  I appreciate the preemptive, proactive, vigilant conscientiousness involved in its calculus.  But for a great many scenarios, I don’t agree with it.  HTML 5 clients, no matter how impressive their interactivity and the emulation of native application interfaces they present may be, are still second-class clients.  They are getting better, especially when hardware acceleration and fast processors are involved.  But they still lag.  They still feel like they’re emulating something, like they’re prototypes, like they’re not comfortable in their own skins.  They are based on compromise, and they feel compromised too. HTML 5/JavaScript development tools are getting better, and will get better still, but they are not as productive as tools for other environments, like Flash, like Silverlight or even more primitive tooling for iOS or Android.  HTML’s roots as a document markup language, rather than an application interface, create a disconnect that impedes productivity.  I do not necessarily think that problem is insurmountable, but it’s here today. If you’re building line-of-business applications, you need a first-class client and you need productivity.  Lack of productivity increases your costs and worsens your backlog.  A second class client will erode user satisfaction, which is never good.  Worse yet, this erosion will be inconspicuous, rather than easily identified and diagnosed, because the inferiority of an HTML 5 client over a native one is hard to identify and, notably, doing so at this juncture in the industry is unpopular.  Why would you fault a technology that everyone believes is revolutionary?  Instead, user disenchantment will remain latent and yet will add to the malaise caused by slower development. If you’re an ISV and you’re coveting the reach of running multi-platform, it’s a different story.  You’ve likely wanted to move to HTML 5 already, and the uncertainty around Silverlight may be the only remaining momentum or pretext you need to make the shift.  You’re deploying many more copies of your application than a line-of-business developer is anyway; this makes the economic hit from lower productivity less impactful, and the wider potential installed base might even make it profitable. But no matter who you are, it’s important to take stock of the situation and do it accurately.  Continued, but merely incremental changes in a development model lead to conservatism and general lack of innovation in the underlying platform.  Periods of stability and equilibrium are necessary, but permanence in that equilibrium leads to loss of platform relevance, market share and utility.  Arguably, that’s already happened to Windows.  The change Windows 8 brings is necessary and overdue.  The marked changes in using .NET if we’re to build applications for the new OS are inevitable.  We will ultimately benefit from the change, and what we can reasonably hope for in the interim is a migration path for our code and skills that is navigable, logical and conceptually comfortable. That path takes us to a place called WinRT, rather than a place called Silverlight.  But considering everything that is changing for the good, the number of disruptive changes is impressively minimal.  The name may be changing, and there may even be some significance to that in terms of Microsoft’s internal management of products and technologies.  But as the consumer, you should care about the ingredients, not the name.  Turkish coffee and Greek coffee are much the same. Although you’ll find plenty of interested parties who will find the names significant, drinkers of the beverage should enjoy either one.  It’s all coffee, it’s all sweet, and you can tell your fortune from the grounds that are left at the end.  Back on the software side, it’s all XAML, and C# or VB .NET, and you can make your fortune from the product that comes out at the end.  Coffee drinkers wouldn’t switch to tea.  Why should XAML developers switch to HTML?

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• Fraud Detection with the SQL Server Suite Part 1

  - by Dejan Sarka

  While working on different fraud detection projects, I developed my own approach to the solution for this problem. In my PASS Summit 2013 session I am introducing this approach. I also wrote a whitepaper on the same topic, which was generously reviewed by my friend Matija Lah. In order to spread this knowledge faster, I am starting a series of blog posts which will at the end make the whole whitepaper. Abstract With the massive usage of credit cards and web applications for banking and payment processing, the number of fraudulent transactions is growing rapidly and on a global scale. Several fraud detection algorithms are available within a variety of different products. In this paper, we focus on using the Microsoft SQL Server suite for this purpose. In addition, we will explain our original approach to solving the problem by introducing a continuous learning procedure. Our preferred type of service is mentoring; it allows us to perform the work and consulting together with transferring the knowledge onto the customer, thus making it possible for a customer to continue to learn independently. This paper is based on practical experience with different projects covering online banking and credit card usage. Introduction A fraud is a criminal or deceptive activity with the intention of achieving financial or some other gain. Fraud can appear in multiple business areas. You can find a detailed overview of the business domains where fraud can take place in Sahin Y., & Duman E. (2011), Detecting Credit Card Fraud by Decision Trees and Support Vector Machines, Proceedings of the International MultiConference of Engineers and Computer Scientists 2011 Vol 1. Hong Kong: IMECS. Dealing with frauds includes fraud prevention and fraud detection. Fraud prevention is a proactive mechanism, which tries to disable frauds by using previous knowledge. Fraud detection is a reactive mechanism with the goal of detecting suspicious behavior when a fraudster surpasses the fraud prevention mechanism. A fraud detection mechanism checks every transaction and assigns a weight in terms of probability between 0 and 1 that represents a score for evaluating whether a transaction is fraudulent or not. A fraud detection mechanism cannot detect frauds with a probability of 100%; therefore, manual transaction checking must also be available. With fraud detection, this manual part can focus on the most suspicious transactions. This way, an unchanged number of supervisors can detect significantly more frauds than could be achieved with traditional methods of selecting which transactions to check, for example with random sampling. There are two principal data mining techniques available both in general data mining as well as in specific fraud detection techniques: supervised or directed and unsupervised or undirected. Supervised techniques or data mining models use previous knowledge. Typically, existing transactions are marked with a flag denoting whether a particular transaction is fraudulent or not. Customers at some point in time do report frauds, and the transactional system should be capable of accepting such a flag. Supervised data mining algorithms try to explain the value of this flag by using different input variables. When the patterns and rules that lead to frauds are learned through the model training process, they can be used for prediction of the fraud flag on new incoming transactions. Unsupervised techniques analyze data without prior knowledge, without the fraud flag; they try to find transactions which do not resemble other transactions, i.e. outliers. In both cases, there should be more frauds in the data set selected for checking by using the data mining knowledge compared to selecting the data set with simpler methods; this is known as the lift of a model. Typically, we compare the lift with random sampling. The supervised methods typically give a much better lift than the unsupervised ones. However, we must use the unsupervised ones when we do not have any previous knowledge. Furthermore, unsupervised methods are useful for controlling whether the supervised models are still efficient. Accuracy of the predictions drops over time. Patterns of credit card usage, for example, change over time. In addition, fraudsters continuously learn as well. Therefore, it is important to check the efficiency of the predictive models with the undirected ones. When the difference between the lift of the supervised models and the lift of the unsupervised models drops, it is time to refine the supervised models. However, the unsupervised models can become obsolete as well. It is also important to measure the overall efficiency of both, supervised and unsupervised models, over time. We can compare the number of predicted frauds with the total number of frauds that include predicted and reported occurrences. For measuring behavior across time, specific analytical databases called data warehouses (DW) and on-line analytical processing (OLAP) systems can be employed. By controlling the supervised models with unsupervised ones and by using an OLAP system or DW reports to control both, a continuous learning infrastructure can be established. There are many difficulties in developing a fraud detection system. As has already been mentioned, fraudsters continuously learn, and the patterns change. The exchange of experiences and ideas can be very limited due to privacy concerns. In addition, both data sets and results might be censored, as the companies generally do not want to publically expose actual fraudulent behaviors. Therefore it can be quite difficult if not impossible to cross-evaluate the models using data from different companies and different business areas. This fact stresses the importance of continuous learning even more. Finally, the number of frauds in the total number of transactions is small, typically much less than 1% of transactions is fraudulent. Some predictive data mining algorithms do not give good results when the target state is represented with a very low frequency. Data preparation techniques like oversampling and undersampling can help overcome the shortcomings of many algorithms. SQL Server suite includes all of the software required to create, deploy any maintain a fraud detection infrastructure. The Database Engine is the relational database management system (RDBMS), which supports all activity needed for data preparation and for data warehouses. SQL Server Analysis Services (SSAS) supports OLAP and data mining (in version 2012, you need to install SSAS in multidimensional and data mining mode; this was the only mode in previous versions of SSAS, while SSAS 2012 also supports the tabular mode, which does not include data mining). Additional products from the suite can be useful as well. SQL Server Integration Services (SSIS) is a tool for developing extract transform–load (ETL) applications. SSIS is typically used for loading a DW, and in addition, it can use SSAS data mining models for building intelligent data flows. SQL Server Reporting Services (SSRS) is useful for presenting the results in a variety of reports. Data Quality Services (DQS) mitigate the occasional data cleansing process by maintaining a knowledge base. Master Data Services is an application that helps companies maintaining a central, authoritative source of their master data, i.e. the most important data to any organization. For an overview of the SQL Server business intelligence (BI) part of the suite that includes Database Engine, SSAS and SSRS, please refer to Veerman E., Lachev T., & Sarka D. (2009). MCTS Self-Paced Training Kit (Exam 70-448): Microsoft® SQL Server® 2008 Business Intelligence Development and Maintenance. MS Press. For an overview of the enterprise information management (EIM) part that includes SSIS, DQS and MDS, please refer to Sarka D., Lah M., & Jerkic G. (2012). Training Kit (Exam 70-463): Implementing a Data Warehouse with Microsoft® SQL Server® 2012. O'Reilly. For details about SSAS data mining, please refer to MacLennan J., Tang Z., & Crivat B. (2009). Data Mining with Microsoft SQL Server 2008. Wiley. SQL Server Data Mining Add-ins for Office, a free download for Office versions 2007, 2010 and 2013, bring the power of data mining to Excel, enabling advanced analytics in Excel. Together with PowerPivot for Excel, which is also freely downloadable and can be used in Excel 2010, is already included in Excel 2013. It brings OLAP functionalities directly into Excel, making it possible for an advanced analyst to build a complete learning infrastructure using a familiar tool. This way, many more people, including employees in subsidiaries, can contribute to the learning process by examining local transactions and quickly identifying new patterns.

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• Skanska Builds Global Workforce Insight with Cloud-Based HCM System

  - by HCM-Oracle

  By David Baum - Originally posted on Profit Peter Bjork grew up building things. He started his work life learning all sorts of trades at his father’s construction company in the northern part of Sweden. So in college, it was natural for him to pursue a bachelor’s degree in construction engineering—but he broke new ground when he added a master’s degree in finance to his curriculum vitae. Written on a traditional résumé, Bjork’s current title (vice president of information systems strategies) doesn’t reveal the diversity of his experience—that he’s adept with hammer and nails as well as rows and columns. But a big part of his current job is to work with his counterparts in human resources (HR) designing, building, and deploying the systems needed to get a complete view of the skills and potential of Skanska’s 22,000-strong white-collar workforce. And Bjork believes that complete view is essential to Skanska’s success. “Our business is really all about people,” says Bjork, who has worked with Skanska for 16 years. “You can have equipment and financial resources, but to truly succeed in a business like ours you need to have the right people in the right places. That’s what this system is helping us accomplish.” In a global HR environment that suffers from a paradox of high unemployment and a scarcity of skilled labor, managers need to have a complete understanding of workforce capabilities to develop management skills, recruit for open positions, ensure that staff is getting the training they need, and reduce attrition. Skanska’s human capital management (HCM) systems, based on Oracle Talent Management Cloud, play a critical role delivering that understanding. “Skanska’s philosophy of having great people, encouraging their development, and giving them the chance to move across business units has nurtured a culture of collaboration, but managing a diverse workforce spread across the globe is a monumental challenge,” says Annika Lindholm, global human resources system owner in the HR department at Skanska’s headquarters just outside of Stockholm, Sweden. “We depend heavily on Oracle’s cloud technology to support our HCM function.” Construction, Workers For Skanska’s more than 60,000 employees and contractors, managing huge construction projects is an everyday job. Beyond erecting signature buildings, management’s goal is to build a corporate culture where valuable talent can be sought out and developed, bringing in the right mix of people to support and grow the business. “Of all the companies in our space, Skanska is probably one of the strongest ones, with a laser focus on people and people development,” notes Tom Crane, chief HR and communications officer for Skanska in the United States. “Our business looks like equipment and material, but all we really have at the end of the day are people and their intellectual capital. Without them, second only to clients, of course, you really can’t achieve great things in the high-profile environment in which we work.” During the 1990s, Skanska entered an expansive growth phase. A string of successful acquisitions paved the way for the company’s transformation into a global enterprise. “Today the company’s focus is on profitable growth,” continues Crane. “But you can’t really achieve growth unless you are doing a very good job of developing your people and having the right people in the right places and driving a culture of growth.” In the United States alone, Skanska has more than 8,000 employees in four distinct business units: Skanska USA Building, also known as the Construction Manager, builds everything at ground level and above—hospitals, educational facilities, stadiums, airport terminals, and other massive projects. Skanska USA Civil does everything at ground level and below, such as light rail, water treatment facilities, power plants or power industry facilities, highways, and bridges. Skanska Infrastructure Development develops public-private partnerships—projects in which Skanska adds equity and also arranges for outside financing. Skanska Commercial Development acts like a commercial real estate developer, acquiring land and building offices on spec or build-to-suit for its clients. Skanska's international portfolio includes construction of the new Meadowlands Stadium. Getting the various units to operate collaboratatively helps Skanska deliver high value to clients and shareholders. “When we have this collaboration among units, it allows us to enrich each of the business units and, at the same time, develop our future leaders to be more facile in operating across business units—more accepting of a ‘one Skanska’ approach,” explains Crane. Workforce Worldwide But HR needs processes and tools to support managers who face such business dynamics. Oracle Talent Management Cloud is helping Skanska implement world-class recruiting strategies and generate the insights needed to drive quality hiring practices, internal mobility, and a proactive approach to building talent pipelines. With their new cloud system in place, Skanska HR leaders can manage everything from recruiting, compensation, and goal and performance management to employee learning and talent review—all as part of a single, cohesive software-as-a-service (SaaS) environment. Skanska has successfully implemented two modules from Oracle Talent Management Cloud—the recruiting and performance management modules—and is in the process of implementing the learn module. Internally, they call the systems Skanska Recruit, Skanska Talent, and Skanska Learn. The timing is apropos. With high rates of unemployment in recent years, there have been many job candidates on the market. However, talent scarcity continues to frustrate recruiters. Oracle Taleo Recruiting Cloud Service, one of the applications in the Oracle Talent Management cloud portfolio, enables Skanska managers to create more-intelligent recruiting strategies, pulling high-performer profile statistics to create new candidate profiles and using multitiered screening and assessments to ensure that only the best-suited candidate applications make it to the recruiter’s desk. Tools such as applicant tracking, interview management, and requisition management help recruiters and hiring managers streamline the hiring process. Oracle’s cloud-based software system automates and streamlines many other HR processes for Skanska’s multinational organization and delivers insight into the success of recruiting and talent-management efforts. “The Oracle system is definitely helping us to construct global HR processes,” adds Bjork. “It is really important that we have a business model that is decentralized, so we can effectively serve our local markets, and interact with our global ERP [enterprise resource planning] systems as well. We would not be able to do this without a really good, well-integrated HCM system that could support these efforts.” A key piece of this effort is something Skanska has developed internally called the Skanska Leadership Profile. Core competencies, on which all employees are measured, are used in performance reviews to determine weak areas but also to discover talent, such as those who will be promoted or need succession plans. This global profiling system brings consistency to the way HR professionals evaluate and review talent across the company, with a consistent set of ratings and a consistent definition of competencies. All salaried employees in Skanska are tied to a talent management process that gives opportunity for midyear and year-end reviews. Using the performance management module, managers can align individual goals with corporate goals; provide clear visibility into how each employee contributes to the success of the organization; and drive a strategic, end-to-end talent management strategy with a single, integrated system for all talent-related activities. This is critical to a company that is highly focused on ensuring that every employee has a development plan linked to his or her succession potential. “Our approach all along has been to deploy software applications that are seamless to end users,” says Crane. “The beauty of a cloud-based system is that much of the functionality takes place behind the scenes so we can focus on making sure users can access the data when they need it. This model greatly improves their efficiency.” The employee profile not only sets a competency baseline for new employees but is also integrated with Skanska’s other back-office Oracle systems to ensure consistency in the way information is used to support other business functions. “Since we have about a dozen different HR systems that are providing us with information, we built a master database that collects all the information,” explains Lindholm. “That data is sent not only to Oracle Talent Management Cloud, but also to other systems that are dependent on this information.” Collaboration to Scale Skanska is poised to launch a new Oracle module to link employee learning plans to the review process and recruitment assessments. According to Crane, connecting these processes allows Skanska managers to see employees’ progress and produce an updated learning program. For example, as employees take classes, supervisors can consult the Oracle Talent Management Cloud portal to monitor progress and align it to each individual’s training and development plan. “That’s a pretty compelling solution for an organization that wants to manage its talent on a real-time basis and see how the training is working,” Crane says. Rolling out Oracle Talent Management Cloud was a joint effort among HR, IT, and a global group that oversaw the worldwide implementation. Skanska deployed the solution quickly across all markets at once. In the United States, for example, more than 35 offices quickly got up to speed on the new system via webinars for employees and face-to-face training for the HR group. “With any migration, there are moments when you hold your breath, but in this case, we had very few problems getting the system up and running,” says Crane. Lindholm adds, “There has been very little resistance to the system as users recognize its potential. Customizations are easy, and a lasting partnership has developed between Skanska and Oracle when help is needed. They listen to us.” Bjork elaborates on the implementation process from an IT perspective. “Deploying a SaaS system removes a lot of the complexity,” he says. “You can downsize the IT part and focus on the business part, which increases the probability of a successful implementation. If you want to scale the system, you make a quick phone call. That’s all it took recently when we added 4,000 users. We didn’t have to think about resizing the servers or hiring more IT people. Oracle does that for us, and they have provided very good support.” As a result, Skanska has been able to implement a single, cost-effective talent management solution across the organization to support its strategy to recruit and develop a world-class staff. Stakeholders are confident that they are providing the most efficient recruitment system possible for competent personnel at all levels within the company—from skilled workers at construction sites to top management at headquarters. And Skanska can retain skilled employees and ensure that they receive the development opportunities they need to grow and advance.

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• ?????Exadata????

  - by Liu Maclean(???)

  ??check Exadata Image & OS versions , GI & DB patches sundiag exacheck cellserv ==> imageinfo dbhost ==> /usr/local/bin/imagehistory Also check the version of the switch. Login to Switch and execute the following command [root@myswitch-1 sbin]# version [root@dmorlsw-ib2 sbin]# cd /usr/local/bin [root@dmorlsw-ib2 bin]# ls -lrt version -rwxr-xr-x 1 root root 20356 Apr 4 2011 version Output will look as below. [root@dmorlsw-ib2 ~]# version SUN DCS 36p version: 1.3.3-2 Build time: Apr 4 2011 11:15:19 SP board info: Manufacturing Date: 2009.05.05 Serial Number: "NCD3X0178" Hardware Revision: 0x0006 Firmware Revision: 0x0102 BIOS version: NOW1R112 BIOS date: 04/24/2009 ib8# cat /sys/class/infiniband/is4_0/fw_ver 7.2.300 ib8 # cat /sys/class/dmi/id/bios_version NOW1R112 ib8 # nm2version NM2-36p version: 1.0.1-1 Build time: Sep 14 2009 12:52:51 ComExpress info: Manufacturing Date: 2009.08.19 Serial Number: Hardware Revision: 0x0006 Firmware Revision: 0x0102 { case `uname` in Linux ) ILOM="/usr/bin/ipmitool sunoem cli" ;; SunOS ) ILOM="/opt/ipmitool/bin/ipmitool sunoem cli" ;; esac ; ImageInfo="/opt/oracle.cellos/imageinfo" ; uname -srm ; head -1 /etc/*release ; uptime | cut -d, -f1 ; $ILOM "show /SP system_description system_identifier" | grep = ; $ImageInfo -activated -node -status -ver | grep -v ^$ ; } | tee /tmp/ExaInfo.log $GRID_HOME/OPatch/opatch lsinv -all -oh $GRID_HOME | tee /tmp/OPatchInv.log $ORACLE_HOME/OPatch/opatch lsinv -all | tee -a /tmp/OPatchInv.log cat /tmp/ExaInfo.log Linux 2.6.18-128.1.16.0.1.el5 x86_64 ==> /etc/enterprise-release <== Enterprise Linux Enterprise Linux Server release 5.3 (Carthage) ==> /etc/redhat-release <== Enterprise Linux Enterprise Linux Server release 5.3 (Carthage) 20:37:56 up 458 days system_description = SUN FIRE X4170 SERVER, ILOM v3.0.6.10.b, r52264 system_identifier = Sun Oracle Database Machine Active image version: 11.2.1.2.3 Active image activated: XXXX-XX-XX 12:27:12 +0800 Active image status: success Active node type: COMPUTE Inactive image version: undefined FileName: OPatchInv.log ---------------- ... Oracle Home       : /u01/app/11.2.0/grid Central Inventory : /u01/app/oraInventory   from           : /etc/oraInst.loc OPatch version    : 11.2.0.1.2 OUI version       : 11.2.0.1.0 OUI location      : /u01/app/11.2.0/grid/oui ... -------------------------------------------------------------------------------- List of Oracle Homes:   Name                                       Location   Ora11g_gridinfrahome1         /u01/app/11.2.0/grid   OraDb11g_home1                  /u01/app/oracle/product/11.2.0/dbhome_1 -------------------------------------------------------------------------------- Installed Top-level Products (1): Oracle Grid Infrastructure                                           11.2.0.1.0 ... Interim patches (2) : Patch  9524394      : applied on Thu Jun 03 20:46:05 CST 2010 ... {TRACKING BUG FOR 11.2.0.1 DB MACHINE BUNDLE PATCH 3} Patch  9455587      : applied on Fri Apr 02 18:27:47 CST 2010 ... {MERGE REQUEST ON TOP OF 11.2.0.1.0 FOR BUGS 8483425 8667622 8702731 8730804} Rac system comprising of multiple nodes  Local node = dbserv01  Remote node = dbserv02  Remote node = dbserv03  Remote node = dbserv04 -------------------------------------------------------------------------------- OPatch succeeded. ... Oracle Home       : /u01/app/oracle/product/11.2.0/dbhome_1 ... Oracle Database 11g                                                  11.2.0.1.0 ... Interim patches (5) : Patch  8888434      : applied on Sat Jan 08 00:27:33 CST 2011 ... {AIX-ASM-CF: LMHB TERMINATE INSTANCE WHEN OFFLINE ONE FAILGROUP IN ASM DG} Patch  8730312      : applied on Thu Jun 03 21:30:03 CST 2010 ... {FWD MERGE FOR BASE BUG 8715387 FOR 12G} Patch  9502717      : applied on Thu Jun 03 21:25:54 CST 2010 ... {LMS HIT ORA-600 [KJBLDRMNEXTPKEY:SEEN] AND CRASHED THE INSTANCE} { + same 2 as GI above} ?? cell server Cache Policy cell08# MegaCli64 -LDInfo -Lall -aALL | grep 'Current Cache Policy' Current Cache Policy: WriteThrough, ReadAheadNone, Direct, No Write Cache if Bad BBU cell09# MegaCli64 -LDInfo -Lall -aALL | grep 'Current Cache Policy' Current Cache Policy: WriteBack, ReadAheadNone, Direct, No Write Cache if Bad BBU Default Cache Policy: WriteBack, ReadAheadNone, Direct, No Write Cache if Bad BBU Current Cache Policy: WriteThrough, ReadAheadNone, Direct, No Write Cache if Bad BBU Cache policy is in WB Would recommend proactive  battery repalcement. Example : a. /opt/MegaRAID/MegaCli/MegaCli64 -LDGetProp  -Cache -LALL -aALL ####( Will list the cache policy) b. /opt/MegaRAID/MegaCli/MegaCli64 -LDSetProp  -WB  -LALL -aALL ####( Will try to change teh policy from xx to WB)     So policy Change to WB will not come into effect immediately     Set Write Policy to WriteBack on Adapter 0, VD 0 (target id: 0) success     Battery capacity is below the threshold value ??cell BBU??????: cell08# /opt/MegaRAID/MegaCli/MegaCli64 -AdpBbuCmd -GetBbuStatus -a0 BBU status for Adapter: 0 BatteryType: iBBU Voltage: 4061 mV Current: 0 mA Temperature: 36 C BBU Firmware Status: Charging Status : None Voltage : OK Temperature : OK Learn Cycle Requested : No Learn Cycle Active : No Learn Cycle Status : OK Learn Cycle Timeout : No I2c Errors Detected : No Battery Pack Missing : No Battery Replacement required : No Remaining Capacity Low : Yes Periodic Learn Required : No Battery state: GasGuageStatus: Fully Discharged : No Fully Charged : Yes Discharging : Yes Initialized : Yes Remaining Time Alarm : No Remaining Capacity Alarm: No Discharge Terminated : No Over Temperature : No Charging Terminated : No Over Charged : No Relative State of Charge: 99 % Charger System State: 49168 Charger System Ctrl: 0 Charging current: 0 mA Absolute state of charge: 21 % Max Error: 2 % Exit Code: 0x00 ????BBU ??: dcli -g ~/cell_group -l root -t '{ uname -srm ; head -1 /etc/*release ; uptime | cut -d, -f1 ; imagehistory ; ipmitool sunoem cli "show /SP system_description system_identifier" | grep = ; ipmitool sunoem cli "show /SP/policy FLASH_ACCELERATOR_CARD_INSTALLED /opt/MegaRAID/MegaCli/MegaCli64 -AdpBbuCmd -GetBbuStatus -a0 | egrep -i 'BBU|Battery|Charge:|Fully|Low|Learn' ; }' | tee /tmp/ExaInfo.log Target cells: ['cellserv01', 'cellserv02', 'cellserv03', 'cellserv04', 'cellserv05', 'cellserv06', 'cellserv07'] cellserv01: Linux 2.6.18-128.1.16.0.1.el5 x86_64 cellserv01: ==> /etc/enterprise-release <== cellserv01: Enterprise Linux Enterprise Linux Server release 5.3 (Carthage) cellserv01: cellserv01: ==> /etc/redhat-release <== cellserv01: Enterprise Linux Enterprise Linux Server release 5.3 (Carthage) cellserv01: 01:17:39 up 635 days cellserv01: Version : 11.2.1.2.1 cellserv01: Image activation date : 2011-03-25 11:59:34 -0800 cellserv01: Imaging mode : fresh cellserv01: Imaging status : success cellserv01: cellserv01: Version : 11.2.1.2.3 cellserv01: Image activation date : 2011-04-13 12:15:46 +0800 cellserv01: Imaging mode : patch cellserv01: Imaging status : success cellserv01: cellserv01: Version : 11.2.1.2.6 cellserv01: Image activation date : 2011-05-27 23:08:22 +0800 cellserv01: Imaging mode : patch cellserv01: Imaging status : success cellserv01: cellserv01: system_description = SUN FIRE X4275 SERVER, ILOM v3.0.6.10.b, r52264 cellserv01: system_identifier = Sun Oracle Database Machine cellserv01: Connected. Use ^D to exit. cellserv01: -> show /SP/policy FLASH_ACCELERATOR_CARD_INSTALLED cellserv01: show: No matching properties found. cellserv01: cellserv01: -> Session closed cellserv01: Disconnected cellserv01: BBU status for Adapter: 0 cellserv01: BatteryType: iBBU cellserv01: BBU Firmware Status: cellserv01: Learn Cycle Requested : No cellserv01: Learn Cycle Active : No cellserv01: Learn Cycle Status : OK cellserv01: Learn Cycle Timeout : No cellserv01: Battery Pack Missing : No cellserv01: Battery Replacement required : No cellserv01: Remaining Capacity Low : Yes cellserv01: Periodic Learn Required : No cellserv01: Battery state: cellserv01: Fully Discharged : No cellserv01: Fully Charged : Yes cellserv01: Relative State of Charge: 99 % cellserv01: Absolute state of charge: 21 % dcli -l root -g /root/all_group '/opt/MegaRAID/MegAaCli/MegaCli64 -AdpBbuCmd -a0' > BBU.out check ipmi: dcli -g ~/cell_group -l root -t '{ > ipmitool sunoem cli "show /SP/policy FLASH_ACCELERATOR_CARD_INSTALLED" | grep = ; MegaCli64 -LDInfo -Lall -aALL | grep 'Current Cache Policy' ; }' | tee /tmp/ExaCells.log

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• JMS Step 6 - How to Set Up an AQ JMS (Advanced Queueing JMS) for SOA Purposes

  - by John-Brown.Evans

  JMS Step 6 - How to Set Up an AQ JMS (Advanced Queueing JMS) for SOA Purposes .jblist{list-style-type:disc;margin:0;padding:0;padding-left:0pt;margin-left:36pt} ol{margin:0;padding:0} .c17_6{vertical-align:top;width:468pt;border-style:solid;border-color:#000000;border-width:1pt;padding:5pt 5pt 5pt 5pt} .c5_6{vertical-align:top;border-style:solid;border-color:#000000;border-width:1pt;padding:0pt 5pt 0pt 5pt} .c6_6{vertical-align:top;width:156pt;border-style:solid;border-color:#000000;border-width:1pt;padding:5pt 5pt 5pt 5pt} .c15_6{background-color:#ffffff} .c10_6{color:#1155cc;text-decoration:underline} .c1_6{text-align:center;direction:ltr} .c0_6{line-height:1.0;direction:ltr} .c16_6{color:#666666;font-size:12pt} .c18_6{color:inherit;text-decoration:inherit} .c8_6{background-color:#f3f3f3} .c2_6{direction:ltr} .c14_6{font-size:8pt} .c11_6{font-size:10pt} .c7_6{font-weight:bold} .c12_6{height:0pt} .c3_6{height:11pt} .c13_6{border-collapse:collapse} .c4_6{font-family:"Courier New"} .c9_6{font-style:italic} .title{padding-top:24pt;line-height:1.15;text-align:left;color:#000000;font-size:36pt;font-family:"Arial";font-weight:bold;padding-bottom:6pt} .subtitle{padding-top:18pt;line-height:1.15;text-align:left;color:#666666;font-style:italic;font-size:24pt;font-family:"Georgia";padding-bottom:4pt} li{color:#000000;font-size:10pt;font-family:"Arial"} p{color:#000000;font-size:10pt;margin:0;font-family:"Arial"} h1{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:24pt;font-family:"Arial";font-weight:normal} h2{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:18pt;font-family:"Arial";font-weight:normal} h3{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:14pt;font-family:"Arial";font-weight:normal} h4{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:12pt;font-family:"Arial";font-weight:normal} h5{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:11pt;font-family:"Arial";font-weight:normal} h6{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:10pt;font-family:"Arial";font-weight:normal} This post continues the series of JMS articles which demonstrate how to use JMS queues in a SOA context. The previous posts were: JMS Step 1 - How to Create a Simple JMS Queue in Weblogic Server 11g JMS Step 2 - Using the QueueSend.java Sample Program to Send a Message to a JMS Queue JMS Step 3 - Using the QueueReceive.java Sample Program to Read a Message from a JMS Queue JMS Step 4 - How to Create an 11g BPEL Process Which Writes a Message Based on an XML Schema to a JMS Queue JMS Step 5 - How to Create an 11g BPEL Process Which Reads a Message Based on an XML Schema from a JMS Queue This example leads you through the creation of an Oracle database Advanced Queue and the related WebLogic server objects in order to use AQ JMS in connection with a SOA composite. If you have not already done so, I recommend you look at the previous posts in this series, as they include steps which this example builds upon. The following examples will demonstrate how to write and read from the queue from a SOA process. 1. Recap and Prerequisites In the previous examples, we created a JMS Queue, a Connection Factory and a Connection Pool in the WebLogic Server Console. Then we wrote and deployed BPEL composites, which enqueued and dequeued a simple XML payload. AQ JMS allows you to interoperate with database Advanced Queueing via JMS in WebLogic server and therefore take advantage of database features, while maintaining compliance with the JMS architecture. AQ JMS uses the WebLogic JMS Foreign Server framework. A full description of this functionality can be found in the following Oracle documentation Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server 11g Release 1 (10.3.6) Part Number E13738-06 7. Interoperating with Oracle AQ JMS http://docs.oracle.com/cd/E23943_01/web.1111/e13738/aq_jms.htm#CJACBCEJ For easier reference, this sample will use the same names for the objects as in the above document, except for the name of the database user, as it is possible that this user already exists in your database. We will create the following objects Database Objects Name Type AQJMSUSER Database User MyQueueTable Advanced Queue (AQ) Table UserQueue Advanced Queue WebLogic Server Objects Object Name Type JNDI Name aqjmsuserDataSource Data Source jdbc/aqjmsuserDataSource AqJmsModule JMS System Module AqJmsForeignServer JMS Foreign Server AqJmsForeignServerConnectionFactory JMS Foreign Server Connection Factory AqJmsForeignServerConnectionFactory AqJmsForeignDestination AQ JMS Foreign Destination queue/USERQUEUE eis/aqjms/UserQueue Connection Pool eis/aqjms/UserQueue 2. Create a Database User and Advanced Queue The following steps can be executed in the database client of your choice, e.g. JDeveloper or SQL Developer. The examples below use SQL*Plus. Log in to the database as a DBA user, for example SYSTEM or SYS. Create the AQJMSUSER user and grant privileges to enable the user to create AQ objects. Create Database User and Grant AQ Privileges sqlplus system/password as SYSDBA GRANT connect, resource TO aqjmsuser IDENTIFIED BY aqjmsuser; GRANT aq_user_role TO aqjmsuser; GRANT execute ON sys.dbms_aqadm TO aqjmsuser; GRANT execute ON sys.dbms_aq TO aqjmsuser; GRANT execute ON sys.dbms_aqin TO aqjmsuser; GRANT execute ON sys.dbms_aqjms TO aqjmsuser; Create the Queue Table and Advanced Queue and Start the AQ The following commands are executed as the aqjmsuser database user. Create the Queue Table connect aqjmsuser/aqjmsuser; BEGIN dbms_aqadm.create_queue_table ( queue_table = 'myQueueTable', queue_payload_type = 'sys.aq$_jms_text_message', multiple_consumers = false ); END; / Create the AQ BEGIN dbms_aqadm.create_queue ( queue_name = 'userQueue', queue_table = 'myQueueTable' ); END; / Start the AQ BEGIN dbms_aqadm.start_queue ( queue_name = 'userQueue'); END; / The above commands can be executed in a single PL/SQL block, but are shown as separate blocks in this example for ease of reference. You can verify the queue by executing the SQL command SELECT object_name, object_type FROM user_objects; which should display the following objects: OBJECT_NAME OBJECT_TYPE ------------------------------ ------------------- SYS_C0056513 INDEX SYS_LOB0000170822C00041$$ LOB SYS_LOB0000170822C00040$$ LOB SYS_LOB0000170822C00037$$ LOB AQ$_MYQUEUETABLE_T INDEX AQ$_MYQUEUETABLE_I INDEX AQ$_MYQUEUETABLE_E QUEUE AQ$_MYQUEUETABLE_F VIEW AQ$MYQUEUETABLE VIEW MYQUEUETABLE TABLE USERQUEUE QUEUE Similarly, you can view the objects in JDeveloper via a Database Connection to the AQJMSUSER. 3. Configure WebLogic Server and Add JMS Objects All these steps are executed from the WebLogic Server Administration Console. Log in as the webLogic user. Configure a WebLogic Data Source The data source is required for the database connection to the AQ created above. Navigate to domain > Services > Data Sources and press New then Generic Data Source. Use the values:Name: aqjmsuserDataSource JNDI Name: jdbc/aqjmsuserDataSource Database type: Oracle Database Driver: *Oracle’ Driver (Thin XA) for Instance connections; Versions:9.0.1 and later Connection Properties: Enter the connection information to the database containing the AQ created above and enter aqjmsuser for the User Name and Password. Press Test Configuration to verify the connection details and press Next. Target the data source to the soa server. The data source will be displayed in the list. It is a good idea to test the data source at this stage. Click on aqjmsuserDataSource, select Monitoring > Testing > soa_server1 and press Test Data Source. The result is displayed at the top of the page. Configure a JMS System Module The JMS system module is required to host the JMS foreign server for AQ resources. Navigate to Services > Messaging > JMS Modules and select New. Use the values: Name: AqJmsModule (Leave Descriptor File Name and Location in Domain empty.) Target: soa_server1 Click Finish. The other resources will be created in separate steps. The module will be displayed in the list.   Configure a JMS Foreign Server A foreign server is required in order to reference a 3rd-party JMS provider, in this case the database AQ, within a local WebLogic server JNDI tree. Navigate to Services > Messaging > JMS Modules and select (click on) AqJmsModule to configure it. Under Summary of Resources, select New then Foreign Server. Name: AqJmsForeignServer Targets: The foreign server is targeted automatically to soa_server1, based on the JMS module’s target. Press Finish to create the foreign server. The foreign server resource will be listed in the Summary of Resources for the AqJmsModule, but needs additional configuration steps. Click on AqJmsForeignServer and select Configuration > General to complete the configuration: JNDI Initial Context Factory: oracle.jms.AQjmsInitialContextFactory JNDI Connection URL: <empty> JNDI Properties Credential:<empty> Confirm JNDI Properties Credential: <empty> JNDI Properties: datasource=jdbc/aqjmsuserDataSource This is an important property. It is the JNDI name of the data source created above, which points to the AQ schema in the database and must be entered as a name=value pair, as in this example, e.g. datasource=jdbc/aqjmsuserDataSource, including the “datasource=” property name. Default Targeting Enabled: Leave this value checked. Press Save to save the configuration. At this point it is a good idea to verify that the data source was written correctly to the config file. In a terminal window, navigate to $MIDDLEWARE_HOME/user_projects/domains/soa_domain/config/jms  and open the file aqjmsmodule-jms.xml . The foreign server configuration should contain the datasource name-value pair, as follows:   <foreign-server name="AqJmsForeignServer">         <default-targeting-enabled>true</default-targeting-enabled>         <initial-context-factory>oracle.jms.AQjmsInitialContextFactory</initial-context-factory>         <jndi-property>           <key> datasource </key>           <value> jdbc/aqjmsuserDataSource </value>         </jndi-property>   </foreign-server> </weblogic-jms> Configure a JMS Foreign Server Connection Factory When creating the foreign server connection factory, you enter local and remote JNDI names. The name of the connection factory itself and the local JNDI name are arbitrary, but the remote JNDI name must match a specific format, depending on the type of queue or topic to be accessed in the database. This is very important and if the incorrect value is used, the connection to the queue will not be established and the error messages you get will not immediately reflect the cause of the error. The formats required (Remote JNDI names for AQ JMS Connection Factories) are described in the section Configure AQ Destinations  of the Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server document mentioned earlier. In this example, the remote JNDI name used is   XAQueueConnectionFactory  because it matches the AQ and data source created earlier, i.e. thin with AQ. Navigate to JMS Modules > AqJmsModule > AqJmsForeignServer > Connection Factories then New.Name: AqJmsForeignServerConnectionFactory Local JNDI Name: AqJmsForeignServerConnectionFactory Note: this local JNDI name is the JNDI name which your client application, e.g. a later BPEL process, will use to access this connection factory. Remote JNDI Name: XAQueueConnectionFactory Press OK to save the configuration. Configure an AQ JMS Foreign Server Destination A foreign server destination maps the JNDI name on the foreign JNDI provider to the respective local JNDI name, allowing the foreign JNDI name to be accessed via the local server. As with the foreign server connection factory, the local JNDI name is arbitrary (but must be unique), but the remote JNDI name must conform to a specific format defined in the section Configure AQ Destinations  of the Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server document mentioned earlier. In our example, the remote JNDI name is Queues/USERQUEUE , because it references a queue (as opposed to a topic) with the name USERQUEUE. We will name the local JNDI name queue/USERQUEUE, which is a little confusing (note the missing “s” in “queue), but conforms better to the JNDI nomenclature in our SOA server and also allows us to differentiate between the local and remote names for demonstration purposes. Navigate to JMS Modules > AqJmsModule > AqJmsForeignServer > Destinations and select New.Name: AqJmsForeignDestination Local JNDI Name: queue/USERQUEUE Remote JNDI Name:Queues/USERQUEUE After saving the foreign destination configuration, this completes the JMS part of the configuration. We still need to configure the JMS adapter in order to be able to access the queue from a BPEL processt. 4. Create a JMS Adapter Connection Pool in Weblogic Server Create the Connection Pool Access to the AQ JMS queue from a BPEL or other SOA process in our example is done via a JMS adapter. To enable this, the JmsAdapter in WebLogic server needs to be configured to have a connection pool which points to the local connection factory JNDI name which was created earlier. Navigate to Deployments > Next and select (click on) the JmsAdapter. Select Configuration > Outbound Connection Pools and New. Check the radio button for oracle.tip.adapter.jms.IJmsConnectionFactory and press Next. JNDI Name: eis/aqjms/UserQueue Press Finish Expand oracle.tip.adapter.jms.IJmsConnectionFactory and click on eis/aqjms/UserQueue to configure it. The ConnectionFactoryLocation must point to the foreign server’s local connection factory name created earlier. In our example, this is AqJmsForeignServerConnectionFactory . As a reminder, this connection factory is located under JMS Modules > AqJmsModule > AqJmsForeignServer > Connection Factories and the value needed here is under Local JNDI Name. Enter AqJmsForeignServerConnectionFactory  into the Property Value field for ConnectionFactoryLocation. You must then press Return/Enter then Save for the value to be accepted. If your WebLogic server is running in Development mode, you should see the message that the changes have been activated and the deployment plan successfully updated. If not, then you will manually need to activate the changes in the WebLogic server console.Although the changes have been activated, the JmsAdapter needs to be redeployed in order for the changes to become effective. This should be confirmed by the message Remember to update your deployment to reflect the new plan when you are finished with your changes. Redeploy the JmsAdapter Navigate back to the Deployments screen, either by selecting it in the left-hand navigation tree or by selecting the “Summary of Deployments” link in the breadcrumbs list at the top of the screen. Then select the checkbox next to JmsAdapter and press the Update button. On the Update Application Assistant page, select “Redeploy this application using the following deployment files” and press Finish. After a few seconds you should get the message that the selected deployments were updated. The JMS adapter configuration is complete and it can now be used to access the AQ JMS queue. You can verify that the JNDI name was created correctly, by navigating to Environment > Servers > soa_server1 and View JNDI Tree. Then scroll down in the JNDI Tree Structure to eis and select aqjms. This concludes the sample. In the following post, I will show you how to create a BPEL process which sends a message to this advanced queue via JMS. Best regards John-Brown Evans Oracle Technology Proactive Support Delivery

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