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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• New Release of ROracle posted to CRAN

  - by mhornick

  Oracle recently updated ROracle to version 1.1-2 on CRAN with enhancements and bug fixes. The major enhancements include the introduction of Oracle Wallet Manager and support for datetime and interval types.  Oracle Wallet support in ROracle allows users to manage public key security from the client R session. Oracle Wallet allows passwords to be stored and read by Oracle Database, allowing safe storage of database login credentials. In addition, we added support for datetime and interval types when selecting data, which expands ROracle's support for date data.  See the ROracle NEWS for the complete list of updates. We encourage ROracle users to post questions and provide feedback on the Oracle R Forum. In addition to being a high performance database interface to Oracle Database from R for general use, ROracle supports database access for Oracle R Enterprise.

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• What can Haskell's type system do that Java's can't and vice versa?

  - by Matt Fenwick

  I was talking to a friend about the differences between the type systems of Haskell and Java. He asked me what Haskell's could do that Java's couldn't, and I realized that I didn't know. After thinking for a while, I came up with a very short list of minor differences. Not being heavy into type theory, I'm left wondering whether they're formally equivalent. To try and keep this from becoming a subjective question, I'm asking: what are the major, non-syntactical differences between their type systems? I realize some things are easier/harder in one than in the other, and I'm not interested in talking about those. And to make it more specific, let's ignore Haskell type extensions since there's so many out there that do all kinds of crazy/cool stuff.

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• How to use IBM T42 laptop's built-in Bluetooth?

  - by B. Roland

  Hello! I have an IBM ThinkPad T42 laptop, and I have some troubles with built-in bluetooth, because in Hardware Drivers, there are no drivers for it, and in Bluetooth settings, it shows, that it has no BT devices. If I plug in an USB Bluetooth adapter, I can use easily Wammu for my mobile backup. I have no setting in BIOS, to enable, or disable it(if disable wireless refers to Wi-fi, but it is enabled too). Some outputs, what the community asked from me, in the IRC: $ sudo hcitool dev Devices: $ $ cat /proc/acpi/ibm/bluetooth No file or dir $ $ sudo modprobe bluetooth $ $ rfkill list 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no $ But they couldn't solve my problems. What can I do?

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• What should be contained in a game scene graph?

  - by Bunkai.Satori

  Would you help me to clarify, please, what what exactly should be contained within a game scene graph? See the following list, please: Game Actors? (obviously yes, all the objects changing state should be the major prart of the Scene Graph) Simple static game ojbects? (I mean ojects places in the background that do not get animated, neither do they collide) Game Triggers? Game Lights? Game Cameras? Weapon Bullets? Game Explosions and Special Effects? The above considered object types. Now to the coverage of the scene graph: Should a scene graph contain the whole game level map since the level start, or should it contain only the visible portion of the map? If the second is true, it would mean that scene graph would be continuously updated, by adding/removing game objects, as the player moves. However, containing only the visible are of the map obviously would be much faster to traverse and update.

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• SQL Server 2012 content on Channel 9

  - by jamiet

  A mountain of SQL Server 2012 video content featuring Greg Low, Jonathan Kehayias, Joe Sack and Roger Doherty has just been released on Channel 9. Channel 9 has great support for tags and RSS feeds so if you want to automatically download all of that content simply you can add the following RSS feed: http://channel9.msdn.com/Tags/sql+server+2012/RSS to your podcast reader of choice and have fun learning about all the new features in SQL Server 2012 such as: AlwaysOn Power View SSDT SSRS Data Alerts SSAS Tabular Modelling DAX Improvements MDS improvements SSIS improvements DQS StreamInsight improvements Data-Tier Apps (DACs) LocalDB FileTable Spatial improvements T-SQL paging Distributed Replay XEvents improvements ADO.Net Code-first T-SQL improvements Server roles Partitioning improvements ColumnStore Whew, quite a list! @jamiet

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• How is technical debt best measured? What metric(s) are most useful?

  - by throp

  If I wanted to help a customer understand the degree of technical debt in his application, what would be the best metric to use? I've stumbled across Erik Doernenburg's code toxicity, and also Sonar's technical debt plugin, but was wondering what others exist. Ideally, I'd like to say "system A has a score of 100 whereas system B has a score of 50, so system A will most likely be more difficult to maintain than system B". Obviously, I understand that boiling down a complex concepts like "technical debt" or "maintainability" into a single number might be misleading or inaccurate (in some cases), however I need a simple way to convey the to a customer (who is not hands-on in the code) roughly how much technical debt is built into their system (relative to other systems), for the goal of building a case for refactoring/unit tests/etc. Again, I'm looking for one single number/graph/visualization, and not a comprehensive list of violations (e.g. CheckStyle, PMD, etc.).

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• .NET Security Part 3

  - by Simon Cooper

  You write a security-related application that allows addins to be used. These addins (as dlls) can be downloaded from anywhere, and, if allowed to run full-trust, could open a security hole in your application. So you want to restrict what the addin dlls can do, using a sandboxed appdomain, as explained in my previous posts. But there needs to be an interaction between the code running in the sandbox and the code that created the sandbox, so the sandboxed code can control or react to things that happen in the controlling application. Sandboxed code needs to be able to call code outside the sandbox. Now, there are various methods of allowing cross-appdomain calls, the two main ones being .NET Remoting with MarshalByRefObject, and WCF named pipes. I’m not going to cover the details of setting up such mechanisms here, or which you should choose for your specific situation; there are plenty of blogs and tutorials covering such issues elsewhere. What I’m going to concentrate on here is the more general problem of running fully-trusted code within a sandbox, which is required in most methods of app-domain communication and control. Defining assemblies as fully-trusted In my last post, I mentioned that when you create a sandboxed appdomain, you can pass in a list of assembly strongnames that run as full-trust within the appdomain: // get the Assembly object for the assembly Assembly assemblyWithApi = ... // get the StrongName from the assembly's collection of evidence StrongName apiStrongName = assemblyWithApi.Evidence.GetHostEvidence<StrongName>(); // create the sandbox AppDomain sandbox = AppDomain.CreateDomain( "Sandbox", null, appDomainSetup, restrictedPerms, apiStrongName); Any assembly that is loaded into the sandbox with a strong name the same as one in the list of full-trust strong names is unconditionally given full-trust permissions within the sandbox, irregardless of permissions and sandbox setup. This is very powerful! You should only use this for assemblies that you trust as much as the code creating the sandbox. So now you have a class that you want the sandboxed code to call: // within assemblyWithApi public class MyApi { public static void MethodToDoThings() { ... } } // within the sandboxed dll public class UntrustedSandboxedClass { public void DodgyMethod() { ... MyApi.MethodToDoThings(); ... } } However, if you try to do this, you get quite an ugly exception: MethodAccessException: Attempt by security transparent method ‘UntrustedSandboxedClass.DodgyMethod()’ to access security critical method ‘MyApi.MethodToDoThings()’ failed. Security transparency, which I covered in my first post in the series, has entered the picture. Partially-trusted code runs at the Transparent security level, fully-trusted code runs at the Critical security level, and Transparent code cannot under any circumstances call Critical code. Security transparency and AllowPartiallyTrustedCallersAttribute So the solution is easy, right? Make MethodToDoThings SafeCritical, then the transparent code running in the sandbox can call the api: [SecuritySafeCritical] public static void MethodToDoThings() { ... } However, this doesn’t solve the problem. When you try again, exactly the same exception is thrown; MethodToDoThings is still running as Critical code. What’s going on? By default, a fully-trusted assembly always runs Critical code, irregardless of any security attributes on its types and methods. This is because it may not have been designed in a secure way when called from transparent code – as we’ll see in the next post, it is easy to open a security hole despite all the security protections .NET 4 offers. When exposing an assembly to be called from partially-trusted code, the entire assembly needs a security audit to decide what should be transparent, safe critical, or critical, and close any potential security holes. This is where AllowPartiallyTrustedCallersAttribute (APTCA) comes in. Without this attribute, fully-trusted assemblies run Critical code, and partially-trusted assemblies run Transparent code. When this attribute is applied to an assembly, it confirms that the assembly has had a full security audit, and it is safe to be called from untrusted code. All code in that assembly runs as Transparent, but SecurityCriticalAttribute and SecuritySafeCriticalAttribute can be applied to individual types and methods to make those run at the Critical or SafeCritical levels, with all the restrictions that entails. So, to allow the sandboxed assembly to call the full-trust API assembly, simply add APCTA to the API assembly: [assembly: AllowPartiallyTrustedCallers] and everything works as you expect. The sandboxed dll can call your API dll, and from there communicate with the rest of the application. Conclusion That’s the basics of running a full-trust assembly in a sandboxed appdomain, and allowing a sandboxed assembly to access it. The key is AllowPartiallyTrustedCallersAttribute, which is what lets partially-trusted code call a fully-trusted assembly. However, an assembly with APTCA applied to it means that you have run a full security audit of every type and member in the assembly. If you don’t, then you could inadvertently open a security hole. I’ll be looking at ways this can happen in my next post.

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• Getting started with Oracle Database In-Memory Part III - Querying The IM Column Store

  - by Maria Colgan

  In my previous blog posts, I described how to install, enable, and populate the In-Memory column store (IM column store). This weeks post focuses on how data is accessed within the IM column store. Let’s take a simple query “What is the most expensive air-mail order we have received to date?” SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE  lo_shipmode = 5; The LINEORDER table has been populated into the IM column store and since we have no alternative access paths (indexes or views) the execution plan for this query is a full table scan of the LINEORDER table. You will notice that the execution plan has a new set of keywords “IN MEMORY" in the access method description in the Operation column. These keywords indicate that the LINEORDER table has been marked for INMEMORY and we may use the IM column store in this query. What do I mean by “may use”? There are a small number of cases were we won’t use the IM column store even though the object has been marked INMEMORY. This is similar to how the keyword STORAGE is used on Exadata environments. You can confirm that the IM column store was actually used by examining the session level statistics, but more on that later. For now let's focus on how the data is accessed in the IM column store and why it’s faster to access the data in the new column format, for analytical queries, rather than the buffer cache. There are four main reasons why accessing the data in the IM column store is more efficient. 1. Access only the column data needed The IM column store only has to scan two columns – lo_shipmode and lo_ordtotalprice – to execute this query while the traditional row store or buffer cache has to scan all of the columns in each row of the LINEORDER table until it reaches both the lo_shipmode and the lo_ordtotalprice column. 2. Scan and filter data in it's compressed format When data is populated into the IM column it is automatically compressed using a new set of compression algorithms that allow WHERE clause predicates to be applied against the compressed formats. This means the volume of data scanned in the IM column store for our query will be far less than the same query in the buffer cache where it will scan the data in its uncompressed form, which could be 20X larger. 3. Prune out any unnecessary data within each column The fastest read you can execute is the read you don’t do. In the IM column store a further reduction in the amount of data accessed is possible due to the In-Memory Storage Indexes(IM storage indexes) that are automatically created and maintained on each of the columns in the IM column store. IM storage indexes allow data pruning to occur based on the filter predicates supplied in a SQL statement. An IM storage index keeps track of minimum and maximum values for each column in each of the In-Memory Compression Unit (IMCU). In our query the WHERE clause predicate is on the lo_shipmode column. The IM storage index on the lo_shipdate column is examined to determine if our specified column value 5 exist in any IMCU by comparing the value 5 to the minimum and maximum values maintained in the Storage Index. If the value 5 is outside the minimum and maximum range for an IMCU, the scan of that IMCU is avoided. For the IMCUs where the value 5 does fall within the min, max range, an additional level of data pruning is possible via the metadata dictionary created when dictionary-based compression is used on IMCU. The dictionary contains a list of the unique column values within the IMCU. Since we have an equality predicate we can easily determine if 5 is one of the distinct column values or not. The combination of the IM storage index and dictionary based pruning, enables us to only scan the necessary IMCUs. 4. Use SIMD to apply filter predicates For the IMCU that need to be scanned Oracle takes advantage of SIMD vector processing (Single Instruction processing Multiple Data values). Instead of evaluating each entry in the column one at a time, SIMD vector processing allows a set of column values to be evaluated together in a single CPU instruction. The column format used in the IM column store has been specifically designed to maximize the number of column entries that can be loaded into the vector registers on the CPU and evaluated in a single CPU instruction. SIMD vector processing enables the Oracle Database In-Memory to scan billion of rows per second per core versus the millions of rows per second per core scan rate that can be achieved in the buffer cache. I mentioned earlier in this post that in order to confirm the IM column store was used; we need to examine the session level statistics. You can monitor the session level statistics by querying the performance views v$mystat and v$statname. All of the statistics related to the In-Memory Column Store begin with IM. You can see the full list of these statistics by typing: display_name format a30 SELECT display_name FROM v$statname WHERE  display_name LIKE 'IM%'; If we check the session statistics after we execute our query the results would be as follow; SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE lo_shipmode = 5; SELECT display_name FROM v$statname WHERE  display_name IN ('IM scan CUs columns accessed',                        'IM scan segments minmax eligible',                        'IM scan CUs pruned'); As you can see, only 2 IMCUs were accessed during the scan as the majority of the IMCUs (44) in the LINEORDER table were pruned out thanks to the storage index on the lo_shipmode column. In next weeks post I will describe how you can control which queries use the IM column store and which don't. +Maria Colgan

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• Byobu looks broken in Putty from Windows

  - by TheLQ

  After trying screen for 2 days I already hate it and am now trying byobu. However currently it looks very broken in Putty. I've already fixed the key mapping issue, but this issue isn't specified in the man page or even google: Notice the misplaced position of the list of windows, the broken selector position, the duplication of the last window, the random a in the top right, and the misplaced apply option. You can't see this, but the last option is not selectable. Is there some option in Putty I need to use in order to see this correctly?

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• Download Firefox 3.6.4 Build 4 (Beta)

  - by samsudeen

  Firefox has released its latest version 3.6.4 as beta. User who has already installed Firefox 3.6.4  can use the update check option in the browser will recognize to download it automatically,so that the browser can be updated. You can also download the latest beta version from the direct link (Firefox 3..6.4) of Mozilla website with the option to select the language and operating system version. As the per the release note from Mozilla this build works on the out of process plug-in module for Adobe Flash, Apple QuickTime or Microsoft Silver light plug-in, so that If a plug-in crashes or freezes, it will not affect the rest of Firefox. You will be able to reload the page to restart the plug-in and try again. The release note also states that many of the security issues and and total of 194 issues from the BugZilla list is fixed. Join us on Facebook to read all our stories right inside your Facebook news feed.

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• How to detect two moving shapes overlapped?

  - by user1389813

  Given a list of circles with its coordinates (x and y) that are moving every second in different direction (South-East, South-West, North-East and North-West), and the circle will change direction if it hits the wall sort of like bouncing, so how do we detect if any of them collide or overlap with each other ? I am not sure if we can use some data structures like a Binary Search Tree because since all the coordinates vary every seconds, so the tree will have to re-build accordingly. Or can we use Vertical Sweep Line Algorithm each time ? Any ideas on how to do this in a efficient way ?

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• Mobile game production workflow using Html5 and visual studio

  - by Mihalis Bagos

  I want to know of any framework, that lets you build/test applications inside Visual Studio using Html5/JS. We need to be able to have an emulator (like the one on android sdk) for as many devices as possible, and we need to be able to run the application with as few steps as possible (using the "RUN" command in visual studio is no1 choice). Also, this extends to build and deployment to app stores. Is there a way to circumvent the cloud services and build locally? I am at a loss of the plethora of tools and technologies available for game design using Html5. However, I really don't like the way implementations try to get you to rely on their cloud services, so services like appmobi are at the bottom of the favored list.

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• What GUI are there for Axel or for other such downloaders that use multiple connections?

  - by cipricus

  In order to enjoy my maximum download speed, I use and like Axel very much, but from time to time I download multiple files and having so many windows opened has some disadvantages. I use Axel with FlashGot in Firefox (Seamonkey etc) but I would like to add a GUI for that, and possibly have multiple downloads in a nice list as in any civil downloader. I am not aware of a GUI for Axel that works. Axel-kapt crashes. (A question on how to use it properly in Ubuntu got only one somewhat dismissive answer by yours truly...) Gaxel just opens a window with empty fields that I have to manually fill (which beats the purpose). I would like to know how to install something like Gwget which is described here, in an old answer as an alternative (but Gwget itself might be too old too). Help!

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• SQL SERVER – Core Concepts – Elasticity, Scalability and ACID Properties – Exploring NuoDB an Elastically Scalable Database System

  - by pinaldave

  I have been recently exploring Elasticity and Scalability attributes of databases. You can see that in my earlier blog posts about NuoDB where I wanted to look at Elasticity and Scalability concepts. The concepts are very interesting, and intriguing as well. I have discussed these concepts with my friend Joyti M and together we have come up with this interesting read. The goal of this article is to answer following simple questions What is Elasticity? What is Scalability? How ACID properties vary from NOSQL Concepts? What are the prevailing problems in the current database system architectures? Why is NuoDB  an innovative and welcome change in database paradigm? Elasticity This word’s original form is used in many different ways and honestly it does do a decent job in holding things together over the years as a person grows and contracts. Within the tech world, and specifically related to software systems (database, application servers), it has come to mean a few things - allow stretching of resources without reaching the breaking point (on demand). What are resources in this context? Resources are the usual suspects – RAM/CPU/IO/Bandwidth in the form of a container (a process or bunch of processes combined as modules). When it is about increasing resources the simplest idea which comes to mind is the addition of another container. Another container means adding a brand new physical node. When it is about adding a new node there are two questions which comes to mind. 1) Can we add another node to our software system? 2) If yes, does adding new node cause downtime for the system? Let us assume we have added new node, let us see what the new needs of the system are when a new node is added. Balancing incoming requests to multiple nodes Synchronization of a shared state across multiple nodes Identification of “downstate” and resolution action to bring it to “upstate” Well, adding a new node has its advantages as well. Here are few of the positive points Throughput can increase nearly horizontally across the node throughout the system Response times of application will increase as in-between layer interactions will be improved Now, Let us put the above concepts in the perspective of a Database. When we mention the term “running out of resources” or “application is bound to resources” the resources can be CPU, Memory or Bandwidth. The regular approach to “gain scalability” in the database is to look around for bottlenecks and increase the bottlenecked resource. When we have memory as a bottleneck we look at the data buffers, locks, query plans or indexes. After a point even this is not enough as there needs to be an efficient way of managing such large workload on a “single machine” across memory and CPU bound (right kind of scheduling)  workload. We next move on to either read/write separation of the workload or functionality-based sharing so that we still have control of the individual. But this requires lots of planning and change in client systems in terms of knowing where to go/update/read and for reporting applications to “aggregate the data” in an intelligent way. What we ideally need is an intelligent layer which allows us to do these things without us getting into managing, monitoring and distributing the workload. Scalability In the context of database/applications, scalability means three main things Ability to handle normal loads without pressure E.g. X users at the Y utilization of resources (CPU, Memory, Bandwidth) on the Z kind of hardware (4 processor, 32 GB machine with 15000 RPM SATA drives and 1 GHz Network switch) with T throughput Ability to scale up to expected peak load which is greater than normal load with acceptable response times Ability to provide acceptable response times across the system E.g. Response time in S milliseconds (or agreed upon unit of measure) – 90% of the time The Issue – Need of Scale In normal cases one can plan for the load testing to test out normal, peak, and stress scenarios to ensure specific hardware meets the needs. With help from Hardware and Software partners and best practices, bottlenecks can be identified and requisite resources added to the system. Unfortunately this vertical scale is expensive and difficult to achieve and most of the operational people need the ability to scale horizontally. This helps in getting better throughput as there are physical limits in terms of adding resources (Memory, CPU, Bandwidth and Storage) indefinitely. Today we have different options to achieve scalability: Read & Write Separation The idea here is to do actual writes to one store and configure slaves receiving the latest data with acceptable delays. Slaves can be used for balancing out reads. We can also explore functional separation or sharing as well. We can separate data operations by a specific identifier (e.g. region, year, month) and consolidate it for reporting purposes. For functional separation the major disadvantage is when schema changes or workload pattern changes. As the requirement grows one still needs to deal with scale need in manual ways by providing an abstraction in the middle tier code. Using NOSQL solutions The idea is to flatten out the structures in general to keep all values which are retrieved together at the same store and provide flexible schema. The issue with the stores is that they are compromising on mostly consistency (no ACID guarantees) and one has to use NON-SQL dialect to work with the store. The other major issue is about education with NOSQL solutions. Would one really want to make these compromises on the ability to connect and retrieve in simple SQL manner and learn other skill sets? Or for that matter give up on ACID guarantee and start dealing with consistency issues? Hybrid Deployment – Mac, Linux, Cloud, and Windows One of the challenges today that we see across On-premise vs Cloud infrastructure is a difference in abilities. Take for example SQL Azure – it is wonderful in its concepts of throttling (as it is shared deployment) of resources and ability to scale using federation. However, the same abilities are not available on premise. This is not a mistake, mind you – but a compromise of the sweet spot of workloads, customer requirements and operational SLAs which can be supported by the team. In today’s world it is imperative that databases are available across operating systems – which are a commodity and used by developers of all hues. An Ideal Database Ability List A system which allows a linear scale of the system (increase in throughput with reasonable response time) with the addition of resources A system which does not compromise on the ACID guarantees and require developers to learn new paradigms A system which does not force fit a new way interacting with database by learning Non-SQL dialect A system which does not force fit its mechanisms for providing availability across its various modules. Well NuoDB is the first database which has all of the above abilities and much more. In future articles I will cover my hands-on experience with it. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: NuoDB

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• Synopsis : Configure WebCenter PS5 with WebCenter Content - Good Example

  - by Vikram Kurma

  In a typical business scenario we often need to display assets like pages , images from Webcenter Content in our portal applications.  WebCenter Portal applications provides you a way to integrate content through Jdeveloper where you can browse and consume the assets from Webcenter content .  In the latest PS5 version , there is a small change to enable this feature . If this is not done properly you would see that the connection is successful but it doesn't allow you to browse through the assets . SEVERE: Could not list contents of folder with ID = dCollectionID:-1oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_DISPLAY. Don't worry we are here to help you out on this   .  Read on for the solution here

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• Is data integrity possible without normalization?

  - by shuniar

  I am working on an application that requires the storage of location information such as city, state, zip code, latitude, and longitude. I would like to ensure: Location data is accurate Detroit, CA Detroit IS NOT in California Detroit, MI Detroit IS in Michigan Cities and states are spelled correctly California not Calefornia Detroit not Detriot Cities and states are named consistently Valid: CA Detroit Invalid: Cali california DET d-town The D Also, since city/zip data is not guaranteed to be static, updating this data in a normalized fashion could be difficult, whereas it could be implemented as a de facto location if it is denormalized. A couple thoughts that come to mind: A collection of reference tables that store a list of all states and the most common cities and zip codes that can grow over time. It would search the database for an exact or similar match and recommend corrections. Use some sort of service to validate the location data before it is stored in the database. Is it possible to fulfill these requirements without normalization, and if so, should I denormalize this data?

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• AJI Report #18 | Patrick Delancy On Code Smells and Anti-Patterns

  - by Jeff Julian

  Patrick Delancy, the first person we interviewed on the AJI Report, is joining us again for Episode 18. This time around Patrick explains what Code Smells and Anti-patterns are and how developers can learn from these issues in their code. Patrick takes the approach of addressing your code in his presentations instead of pointing fingers at others. We spend a lot of time talking about how to address a developer with bad practices in place that would show up on the radar as a Code Smell or Anti-Pattern without making them feel inferior. Patrick also list out a few open-source frameworks that use good patterns and practices as well as how he continues his education through interacting with other developers. Listen to the Show Site: http://patrickdelancy.com Twitter: @PatrickDelancy LinkedIn: LinkedIn Google+: Profile

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• Pay Per Click Software

  - by Eddy Freeman

  What software do sites like www.shopzilla.com, www.become.com, www.kelkoo.com etc.. use for the Pay-Per-Click product listing campaigns they offer for their retailers. I am asking what kind of software do they use to know that a certain retailer's products has been clicked 50 times or 100 times(and then the cost of the click is deducted from his money-account) etc... Can someone point me to those kind of softwares? EDIT *Some Explanation :: * In a site like www.shopzilla.com, retailers will upload thier products(list their products on the site). Anytime a buyer clicks on a product to go the retailer's website, an amount of money(say $0.20) is deducted from his account(the money he has deposited in his account with shopzilla). A retailer can see how many times buyers have clicked on his products and how much money remains in his shopzilla accounts. Am looking for such softwares that comparison sites like shopzilla uses to run this type of campaigns. I hope it is clear now.

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• Best approach for a flexible layout for ASP.NET application

  - by Rohith Nair

  I am looking for a best approach for designing a dynamic page. I want my users to be able to determine the position of set of controls to be loaded into a page. Should be able to add new controls or swap in and out new controls into an existing page. Eg: Portal based applications,iGoogle kind of websites I am afraid that I will be re-inventing the wheel if I go and create a portal structure for my web application. There are a couple of things in my mind to look into: Good third-party suites which can do the same Should I look into Silverlight RIA application? I have researched about the Infragistics and Telerik controls and the price is high for just a control like LayoutManager which I need. Any alternatives? What is the best approach for this kind of situation, to add to the list?

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• Free Web hosting for web applications

  - by Jairo

  Hi! Are there web sites that offers hosting of a web application that uses c++? I know that there are a lot of free web hosting solutions that offers hosting for regular web applications made with php, mysql, etc. I would like to upload a routing engine for my website. My application is a travel planner, and I have a custom routing engine that is made of c++. If there are free online Linux OS hosting that can act as a ordinary OS installation (which will be my best option), I would greatly appreciate if you can list them below. Thanks in advance.

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• Computer SOMETIMES recognizes when headphones are plugged in.

  - by rcrobot

  Whenever I plug my headphones into my computer's front headphone jack, I get a weird situation. Sometimes, the computer will recognize the headphones and work properly. But other times, the computer will play sound through both the headphones and my monitor's speaker. When this happens, the sound section of the system settings does not list the headphones. I can fix the issue temporarily by wiggling the headphone port, but if it gets wiggled the wrong way again, then the issue returns. My PC's case is a Rosewill Challenger. I have tried multiple headphones and the same issue is there. I suspect that this might be a hardware related issue, but if there is any way to fix it with software, that would be helpful. This is what it looks like when everything is working properly: This happens when I wiggle the headphone port. I can quickly switch between these two by doing so:

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• Visual Studio 2010 Type or namespace &lsquo;xyz&rsquo; does not exist in&hellip;

  - by Mike Huguet

  It pains me to write this post as I feel like an idiot for having wasted my time on this “problem.”  Hopefully in posting this, I can keep some other poor lost soul working at 4 AM in the morning from spending wasteful minutes scratching his head and getting frustrated.  The Visual Studio designer will work fine in resolving namespaces, but when you build you will get the “Type or namespace ‘xyz’ does not exist error.  If you see this error please take a look at your Errors List window and ensure that you have the “Warnings” option enabled.  It is very likely that you will see that there is a missing dependent reference.  Technorati Tags: Visual Studio

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• Finding Those Pesky Unicode Characters in Visual Studio

  - by fallen888

  Sometimes I’m handed HTML that I need to wire up and I find these characters.  Usually there are only a couple on the page and, while annoying to find, it’s not a big deal.  Recently I found dozens and dozens of these guys on a page and wasn’t very happy at the prospect of having to manually search them all out and remove/replace them.  That is, until I did some research and found this very  helpful article by Aaron Jensen - Finding Non-ASCII Characters with Visual Studio. Aaron’s wonderful solution: Try searching your code with the following regular expression: [^\x00-\x7f] Open any of Visual Studio’s find windows and enter the regular expression above into the “Find what:” text box. Click the “Find Options” plus sign to expand the list of options. Check the last box “Use:” and choose “Regular expressions” from the drop down menu. Easy and efficient.  Thanks, Aaron!

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• 10.04 drops to '(initramfs)' prompt on boot

  - by David Yenor

  I'm not sure what to do to solve the problem, I received this error upon boot. mount: mounting /dev/disk/by-uuid/f60e3ce2-0237-45bb-bf07-581d0090cbc7 on /root failed: Invalid argument mount: mounting /dev on /root/dev failed: No such file or directory mount: mounting /sys on /root/sys failed: No such file or directory mount: mounting /proc on /root/proc failed: No such file or directory Target filesystem doesn't have /sbin/init. No init found. Try passing init= bootarg. BusyBox v1.13.3 (Ubuntu 1:1.13.3-1ubuntu11) built-in shell (ash) Enter 'help' for a list of built-in commands. (initramfs) _

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