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• Web Self Service installation on Windows

  - by Rajesh Sharma

  Web Self Service (WSS) installation on windows is pretty straight forward but you might face some issues if deployed under tomcat. Here's a step-by-step guide to install Oracle Utilities Web Self Service on windows.   Below installation steps are done on: Oracle Utilities Framework version 2.2.0 Oracle Utilities Application - Customer Care & Billing version 2.2.0 Application server - Apache Tomcat 6.0.13 on default port 6500 Other settings include: SPLBASE = C:\spl\CCBDEMO22 SPLENVIRON = CCBV22 SPLWAS = TCAT   Follow these steps for a Web Self Service installation on windows: Download Web Self Service application from edelivery.   Copy the delivery file Release-SelfService-V2.2.0.zip from the Oracle Utilities Customer Care and Billing version 2.2.0 Web Self Service folder on the installation media to a directory on your Windows box where you would like to install the application, in our case it's a temporary folder C:\wss_temp.   Setup application environment, execute splenviron.cmd -e <ENVIRON_NAME>   Create base folder for Self Service application named SelfService under %SPLEBASE%\splapp\applications   Install Oracle Utilities Web Self Service   C:\wss_temp\Release-SelfService-V2.2.0>install.cmd -d %SPLEBASE%\splapp\applications\SelfService   Web Self Service installation menu. Populate environment values for each item.   ******************************************************** Pick your installation options: ******************************************************** 1. Destination directory name for installation.             | C:\spl\CCBDEMO22\splapp\applications\SelfService 2. Web Server Host.                                         | CCBV22 3. Web Server Port Number.                                  | 6500 4. Mail SMTP Host.                                          | CCBV22 5. Top Product Installation directory.                      | C:\spl\CCBDEMO22 6.     Web Application Server Type.                         | TCAT 7.     When OAS: SPLWeb OC4J instance name is required.     | OC4J1 8.     When WAS: SPLWeb server instance name is required.   | server1   P. Process the installation. Each item in the above list should be configured for a successful installation. Choose option to configure or (P) to process the installation:  P   Option 7 and Option 8 can be ignored for TCAT.   Above step installs SelfService.war file in the destination directory. We need to explode this war file. Change directory to the installation destination folder, and   C:\spl\CCBDEMO22\splapp\applications\SelfService>jar -xf SelfService.war   Review SelfServiceConfig.properties and CMSelfServiceConfig.properties. Change any properties value within the file specific to your installation/site. Generally default settings apply, for this exercise assumes that WEB user already exists in your application database.   For more information on property file customization, refer to Oracle Utilities Web Self Service Configuration section in Customer Care & Billing Installation Guide.   Add context entry in server.xml located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf   ... <!-- SPL Context -->           <Context path="" docBase="C:/spl/CCBDEMO22/splapp/applications/root" debug="0" privileged="true"/>           <Context path="/appViewer" docBase="C:/spl/CCBDEMO22/splapp/applications/appViewer" debug="0" privileged="true"/>           <Context path="/help" docBase="C:/spl/CCBDEMO22/splapp/applications/help" debug="0" privileged="true"/>           <Context path="/XAIApp" docBase="C:/spl/CCBDEMO22/splapp/applications/XAIApp" debug="0" privileged="true"/>           <Context path="/SelfService" docBase="C:/spl/CCBDEMO22/splapp/applications/SelfService" debug="0" privileged="true"/> ...   Add User in tomcat-users.xml file located under tomcat-base folder C:\spl\CCBDEMO22\product\tomcatBase\conf   <user username="WEB" password="selfservice" roles="cisusers"/>   Note the password is "selfservice", this is the default password set within the SelfServiceConfig.properties file with base64 encoding.   Restart the application (spl.cmd stop | start)   12.  Although Apache Tomcat version 6.0.13 does not come with the admin pack, you can verify whether SelfService application is loaded and running, go to following URL http://server:port/manager/list, in our case it'll be http://ccbv22:6500/manager/list Following output will be displayed   OK - Listed applications for virtual host localhost /admin:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/ROOT/admin /XAIApp:running:0:C:/spl/CCBDEMO22/splapp/applications/XAIApp /host-manager:running:0:C:/tomcat/apache-tomcat-6.0.13/webapps/host-manager /SelfService:running:0:C:/spl/CCBDEMO22/splapp/applications/SelfService /appViewer:running:0:C:/spl/CCBDEMO22/splapp/applications/appViewer /manager:running:1:C:/tomcat/apache-tomcat-6.0.13/webapps/manager /help:running:0:C:/spl/CCBDEMO22/splapp/applications/help /:running:0:C:/spl/CCBDEMO22/splapp/applications/root   Also ensure that the XAIApp is running.   Run Oracle Utilities Web Self Service application http://server:port/SelfService in our case it'll be  http://ccbv22:6500/SelfService   Still doesn't work? And you get '503 HTTP response' at the time of customer registration?     This is because XAI service is still unavailable. There is initialize.waittime set for a default value of 90 seconds for the XAI Application to come up.   Remember WSS uses XAI to perform actions/validations on the CC&B database.  

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• What's up with LDoms: Part 4 - Virtual Networking Explained

  - by Stefan Hinker

  I'm back from my summer break (and some pressing business that kept me away from this), ready to continue with Oracle VM Server for SPARC ;-) In this article, we'll have a closer look at virtual networking.  Basic connectivity as we've seen it in the first, simple example, is easy enough.  But there are numerous options for the virtual switches and virtual network ports, which we will discuss in more detail now.   In this section, we will concentrate on virtual networking - the capabilities of virtual switches and virtual network ports - only.  Other options involving hardware assignment or redundancy will be covered in separate sections later on. There are two basic components involved in virtual networking for LDoms: Virtual switches and virtual network devices.  The virtual switch should be seen just like a real ethernet switch.  It "runs" in the service domain and moves ethernet packets back and forth.  A virtual network device is plumbed in the guest domain.  It corresponds to a physical network device in the real world.  There, you'd be plugging a cable into the network port, and plug the other end of that cable into a switch.  In the virtual world, you do the same:  You create a virtual network device for your guest and connect it to a virtual switch in a service domain.  The result works just like in the physical world, the network device sends and receives ethernet packets, and the switch does all those things ethernet switches tend to do. If you look at the reference manual of Oracle VM Server for SPARC, there are numerous options for virtual switches and network devices.  Don't be confused, it's rather straight forward, really.  Let's start with the simple case, and work our way to some more sophisticated options later on.  In many cases, you'll want to have several guests that communicate with the outside world on the same ethernet segment.  In the real world, you'd connect each of these systems to the same ethernet switch.  So, let's do the same thing in the virtual world: root@sun # ldm add-vsw net-dev=nxge2 admin-vsw primary root@sun # ldm add-vnet admin-net admin-vsw mars root@sun # ldm add-vnet admin-net admin-vsw venus We've just created a virtual switch called "admin-vsw" and connected it to the physical device nxge2.  In the physical world, we'd have powered up our ethernet switch and installed a cable between it and our big enterprise datacenter switch.  We then created a virtual network interface for each one of the two guest systems "mars" and "venus" and connected both to that virtual switch.  They can now communicate with each other and with any system reachable via nxge2.  If primary were running Solaris 10, communication with the guests would not be possible.  This is different with Solaris 11, please see the Admin Guide for details.  Note that I've given both the vswitch and the vnet devices some sensible names, something I always recommend. Unless told otherwise, the LDoms Manager software will automatically assign MAC addresses to all network elements that need one.  It will also make sure that these MAC addresses are unique and reuse MAC addresses to play nice with all those friendly DHCP servers out there.  However, if we want to do this manually, we can also do that.  (One reason might be firewall rules that work on MAC addresses.)  So let's give mars a manually assigned MAC address: root@sun # ldm set-vnet mac-addr=0:14:4f:f9:c4:13 admin-net mars Within the guest, these virtual network devices have their own device driver.  In Solaris 10, they'd appear as "vnet0".  Solaris 11 would apply it's usual vanity naming scheme.  We can configure these interfaces just like any normal interface, give it an IP-address and configure sophisticated routing rules, just like on bare metal.  In many cases, using Jumbo Frames helps increase throughput performance.  By default, these interfaces will run with the standard ethernet MTU of 1500 bytes.  To change this,  it is usually sufficient to set the desired MTU for the virtual switch.  This will automatically set the same MTU for all vnet devices attached to that switch.  Let's change the MTU size of our admin-vsw from the example above: root@sun # ldm set-vsw mtu=9000 admin-vsw primary Note that that you can set the MTU to any value between 1500 and 16000.  Of course, whatever you set needs to be supported by the physical network, too. Another very common area of network configuration is VLAN tagging. This can be a little confusing - my advise here is to be very clear on what you want, and perhaps draw a little diagram the first few times.  As always, keeping a configuration simple will help avoid errors of all kind.  Nevertheless, VLAN tagging is very usefull to consolidate different networks onto one physical cable.  And as such, this concept needs to be carried over into the virtual world.  Enough of the introduction, here's a little diagram to help in explaining how VLANs work in LDoms: Let's remember that any VLANs not explicitly tagged have the default VLAN ID of 1. In this example, we have a vswitch connected to a physical network that carries untagged traffic (VLAN ID 1) as well as VLANs 11, 22, 33 and 44.  There might also be other VLANs on the wire, but the vswitch will ignore all those packets.  We also have two vnet devices, one for mars and one for venus.  Venus will see traffic from VLANs 33 and 44 only.  For VLAN 44, venus will need to configure a tagged interface "vnet44000".  For VLAN 33, the vswitch will untag all incoming traffic for venus, so that venus will see this as "normal" or untagged ethernet traffic.  This is very useful to simplify guest configuration and also allows venus to perform Jumpstart or AI installations over this network even if the Jumpstart or AI server is connected via VLAN 33.  Mars, on the other hand, has full access to untagged traffic from the outside world, and also to VLANs 11,22 and 33, but not 44.  On the command line, we'd do this like this: root@sun # ldm add-vsw net-dev=nxge2 pvid=1 vid=11,22,33,44 admin-vsw primary root@sun # ldm add-vnet admin-net pvid=1 vid=11,22,33 admin-vsw mars root@sun # ldm add-vnet admin-net pvid=33 vid=44 admin-vsw venus Finally, I'd like to point to a neat little option that will make your live easier in all those cases where configurations tend to change over the live of a guest system.  It's the "id=<somenumber>" option available for both vswitches and vnet devices.  Normally, Solaris in the guest would enumerate network devices sequentially.  However, it has ways of remembering this initial numbering.  This is good in the physical world.  In the virtual world, whenever you unbind (aka power off and disassemble) a guest system, remove and/or add network devices and bind the system again, chances are this numbering will change.  Configuration confusion will follow suit.  To avoid this, nail down the initial numbering by assigning each vnet device it's device-id explicitly: root@sun # ldm add-vnet admin-net id=1 admin-vsw venus Please consult the Admin Guide for details on this, and how to decipher these network ids from Solaris running in the guest. Thanks for reading this far.  Links for further reading are essentially only the Admin Guide and Reference Manual and can be found above.  I hope this is useful and, as always, I welcome any comments.

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• Big Data&rsquo;s Killer App&hellip;

  - by jean-pierre.dijcks

  Recently Keith spent  some time talking about the cloud on this blog and I will spare you my thoughts on the whole thing. What I do want to write down is something about the Big Data movement and what I think is the killer app for Big Data... Where is this coming from, ok, I confess... I spent 3 days in cloud land at the Cloud Connect conference in Santa Clara and it was quite a lot of fun. One of the nice things at Cloud Connect was that there was a track dedicated to Big Data, which prompted me to some extend to write this post. What is Big Data anyways? The most valuable point made in the Big Data track was that Big Data in itself is not very cool. Doing something with Big Data is what makes all of this cool and interesting to a business user! The other good insight I got was that a lot of people think Big Data means a single gigantic monolithic system holding gazillions of bytes or documents or log files. Well turns out that most people in the Big Data track are talking about a lot of collections of smaller data sets. So rather than thinking "big = monolithic" you should be thinking "big = many data sets". This is more than just theoretical, it is actually relevant when thinking about big data and how to process it. It is important because it means that the platform that stores data will most likely consist out of multiple solutions. You may be storing logs on something like HDFS, you may store your customer information in Oracle and you may store distilled clickstream information in some distilled form in MySQL. The big question you will need to solve is not what lives where, but how to get it all together and get some value out of all that data. NoSQL and MapReduce Nope, sorry, this is not the killer app... and no I'm not saying this because my business card says Oracle and I'm therefore biased. I think language is important, but as with storage I think pragmatic is better. In other words, some questions can be answered with SQL very efficiently, others can be answered with PERL or TCL others with MR. History should teach us that anyone trying to solve a problem will use any and all tools around. For example, most data warehouses (Big Data 1.0?) get a lot of data in flat files. Everyone then runs a bunch of shell scripts to massage or verify those files and then shoves those files into the database. We've even built shell script support into external tables to allow for this. I think the Big Data projects will do the same. Some people will use MapReduce, although I would argue that things like Cascading are more interesting, some people will use Java. Some data is stored on HDFS making Cascading the way to go, some data is stored in Oracle and SQL does do a good job there. As with storage and with history, be pragmatic and use what fits and neither NoSQL nor MR will be the one and only. Also, a language, while important, does in itself not deliver business value. So while cool it is not a killer app... Vertical Behavioral Analytics This is the killer app! And you are now thinking: "what does that mean?" Let's decompose that heading. First of all, analytics. I would think you had guessed by now that this is really what I'm after, and of course you are right. But not just analytics, which has a very large scope and means many things to many people. I'm not just after Business Intelligence (analytics 1.0?) or data mining (analytics 2.0?) but I'm after something more interesting that you can only do after collecting large volumes of specific data. That all important data is about behavior. What do my customers do? More importantly why do they behave like that? If you can figure that out, you can tailor web sites, stores, products etc. to that behavior and figure out how to be successful. Today's behavior that is somewhat easily tracked is web site clicks, search patterns and all of those things that a web site or web server tracks. that is where the Big Data lives and where these patters are now emerging. Other examples however are emerging, and one of the examples used at the conference was about prediction churn for a telco based on the social network its members are a part of. That social network is not about LinkedIn or Facebook, but about who calls whom. I call you a lot, you switch provider, and I might/will switch too. And that just naturally brings me to the next word, vertical. Vertical in this context means per industry, e.g. communications or retail or government or any other vertical. The reason for being more specific than just behavioral analytics is that each industry has its own data sources, has its own quirky logic and has its own demands and priorities. Of course, the methods and some of the software will be common and some will have both retail and service industry analytics in place (your corner coffee store for example). But the gist of it all is that analytics that can predict customer behavior for a specific focused group of people in a specific industry is what makes Big Data interesting. Building a Vertical Behavioral Analysis System Well, that is going to be interesting. I have not seen much going on in that space and if I had to have some criticism on the cloud connect conference it would be the lack of concrete user cases on big data. The telco example, while a step into the vertical behavioral part is not really on big data. It used a sample of data from the customers' data warehouse. One thing I do think, and this is where I think parts of the NoSQL stuff come from, is that we will be doing this analysis where the data is. Over the past 10 years we at Oracle have called this in-database analytics. I guess we were (too) early? Now the entire market is going there including companies like SAS. In-place btw does not mean "no data movement at all", what it means that you will do this on data's permanent home. For SAS that is kind of the current problem. Most of the inputs live in a data warehouse. So why move it into SAS and back? That all worked with 1 TB data warehouses, but when we are looking at 100TB to 500 TB of distilled data... Comments? As it is still early days with these systems, I'm very interested in seeing reactions and thoughts to some of these thoughts...

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• Oracle Unveils Oracle’s Primavera Inspire for SAP 8.0

  - by Sylvie MacKenzie, PMP

  “To successfully manage large capital projects and maintenance operations, organizations need clear visibility into materials, resources, schedule and financial information,” said Yasser Mahmud, vice president, Oracle’s Primavera Global Business Unit. “With the enhancements delivered in Oracle’s Primavera Inspire for SAP 8.0, partners and customers can benefit from an integrated solution that not only reduces risk, but also helps ensure that projects are completed on-time and within budget. This combination simplifies management and extends customers’ investments in existing SAP project management modules.” Read all about the new release at http://www.oracle.com/us/corporate/press/1666350?sc=OPR-TW

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• Time Warp

  - by Jesse

  It’s no secret that daylight savings time can wreak havoc on systems that rely heavily on dates. The system I work on is centered around recording dates and times, so naturally my co-workers and I have seen our fair share of date-related bugs. From time to time, however, we come across something that we haven’t seen before. A few weeks ago the following error message started showing up in our logs: “The supplied DateTime represents an invalid time. For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.” This seemed very cryptic, especially since it was coming from areas of our application that are typically only concerned with capturing date-only (no explicit time component) from the user, like reports that take a “start date” and “end date” parameter. For these types of parameters we just leave off the time component when capturing the date values, so midnight is used as a “placeholder” time. How is midnight an “invalid time”? Globalization Is Hard Over the last couple of years our software has been rolled out to users in several countries outside of the United States, including Brazil. Brazil begins and ends daylight savings time at midnight on pre-determined days of the year. On October 16, 2011 at midnight many areas in Brazil began observing daylight savings time at which time their clocks were set forward one hour. This means that at the instant it became midnight on October 16, it actually became 1:00 AM, so any time between 12:00 AM and 12:59:59 AM never actually happened. Because we store all date values in the database in UTC, always adjust any “local” dates provided by a user to UTC before using them as filters in a query. The error we saw was thrown by .NET when trying to convert the Brazilian local time of 2011-10-16 12:00 AM to UTC since that local time never actually existed. We hadn’t experienced this same issue with any of our US customers because the daylight savings time changes in the US occur at 2:00 AM which doesn’t conflict with our “placeholder” time of midnight. Detecting Invalid Times In .NET you might use code similar to the following for converting a local time to UTC: var localDate = new DateTime(2011, 10, 16); //2011-10-16 @ midnight const string timeZoneId = "E. South America Standard Time"; //Windows system timezone Id for "Brasilia" timezone. var localTimeZone = TimeZoneInfo.FindSystemTimeZoneById(timeZoneId); var convertedDate = TimeZoneInfo.ConvertTimeToUtc(localDate, localTimeZone); The code above throws the “invalid time” exception referenced above. We could try to detect whether or not the local time is invalid with something like this: var localDate = new DateTime(2011, 10, 16); //2011-10-16 @ midnight const string timeZoneId = "E. South America Standard Time"; //Windows system timezone Id for "Brasilia" timezone. var localTimeZone = TimeZoneInfo.FindSystemTimeZoneById(timeZoneId); if (localTimeZone.IsInvalidTime(localDate)) localDate = localDate.AddHours(1); var convertedDate = TimeZoneInfo.ConvertTimeToUtc(localDate, localTimeZone); This code works in this particular scenario, but it hardly seems robust. It also does nothing to address the issue that can arise when dealing with the ambiguous times that fall around the end of daylight savings. When we roll the clocks back an hour they record the same hour on the same day twice in a row. To continue on with our Brazil example, on February 19, 2012 at 12:00 AM, it will immediately become February 18, 2012 at 11:00 PM all over again. In this scenario, how should we interpret February 18, 2011 11:30 PM? Enter Noda Time I heard about Noda Time, the .NET port of the Java library Joda Time, a little while back and filed it away in the back of my mind under the “sounds-like-it-might-be-useful-someday” category.  Let’s see how we might deal with the issue of invalid and ambiguous local times using Noda Time (note that as of this writing the samples below will only work using the latest code available from the Noda Time repo on Google Code. The NuGet package version 0.1.0 published 2011-08-19 will incorrectly report unambiguous times as being ambiguous) : var localDateTime = new LocalDateTime(2011, 10, 16, 0, 0); const string timeZoneId = "Brazil/East"; var timezone = DateTimeZone.ForId(timeZoneId); var localDateTimeMaping = timezone.MapLocalDateTime(localDateTime); ZonedDateTime unambiguousLocalDateTime; switch (localDateTimeMaping.Type) { case ZoneLocalMapping.ResultType.Unambiguous: unambiguousLocalDateTime = localDateTimeMaping.UnambiguousMapping; break; case ZoneLocalMapping.ResultType.Ambiguous: unambiguousLocalDateTime = localDateTimeMaping.EarlierMapping; break; case ZoneLocalMapping.ResultType.Skipped: unambiguousLocalDateTime = new ZonedDateTime( localDateTimeMaping.ZoneIntervalAfterTransition.Start, timezone); break; default: throw new InvalidOperationException(string.Format("Unexpected mapping result type: {0}", localDateTimeMaping.Type)); } var convertedDateTime = unambiguousLocalDateTime.ToInstant().ToDateTimeUtc(); Let’s break this sample down: I’m using the Noda Time ‘LocalDateTime’ object to represent the local date and time. I’ve provided the year, month, day, hour, and minute (zeros for the hour and minute here represent midnight). You can think of a ‘LocalDateTime’ as an “invalidated” date and time; there is no information available about the time zone that this date and time belong to, so Noda Time can’t make any guarantees about its ambiguity. The ‘timeZoneId’ in this sample is different than the ones above. In order to use the .NET TimeZoneInfo class we need to provide Windows time zone ids. Noda Time expects an Olson (tz / zoneinfo) time zone identifier and does not currently offer any means of mapping the Windows time zones to their Olson counterparts, though project owner Jon Skeet has said that some sort of mapping will be publicly accessible at some point in the future. I’m making use of the Noda Time ‘DateTimeZone.MapLocalDateTime’ method to disambiguate the original local date time value. This method returns an instance of the Noda Time object ‘ZoneLocalMapping’ containing information about the provided local date time maps to the provided time zone.  The disambiguated local date and time value will be stored in the ‘unambiguousLocalDateTime’ variable as an instance of the Noda Time ‘ZonedDateTime’ object. An instance of this object represents a completely unambiguous point in time and is comprised of a local date and time, a time zone, and an offset from UTC. Instances of ZonedDateTime can only be created from within the Noda Time assembly (the constructor is ‘internal’) to ensure to callers that each instance represents an unambiguous point in time. The value of the ‘unambiguousLocalDateTime’ might vary depending upon the ‘ResultType’ returned by the ‘MapLocalDateTime’ method. There are three possible outcomes: If the provided local date time is unambiguous in the provided time zone I can immediately set the ‘unambiguousLocalDateTime’ variable from the ‘Unambiguous Mapping’ property of the mapping returned by the ‘MapLocalDateTime’ method. If the provided local date time is ambiguous in the provided time zone (i.e. it falls in an hour that was repeated when moving clocks backward from Daylight Savings to Standard Time), I can use the ‘EarlierMapping’ property to get the earlier of the two possible local dates to define the unambiguous local date and time that I need. I could have also opted to use the ‘LaterMapping’ property in this case, or even returned an error and asked the user to specify the proper choice. The important thing to note here is that as the programmer I’ve been forced to deal with what appears to be an ambiguous date and time. If the provided local date time represents a skipped time (i.e. it falls in an hour that was skipped when moving clocks forward from Standard Time to Daylight Savings Time),  I have access to the time intervals that fell immediately before and immediately after the point in time that caused my date to be skipped. In this case I have opted to disambiguate my local date and time by moving it forward to the beginning of the interval immediately following the skipped period. Again, I could opt to use the end of the interval immediately preceding the skipped period, or raise an error depending on the needs of the application. The point of this code is to convert a local date and time to a UTC date and time for use in a SQL Server database, so the final ‘convertedDate’  variable (typed as a plain old .NET DateTime) has its value set from a Noda Time ‘Instant’. An 'Instant’ represents a number of ticks since 1970-01-01 at midnight (Unix epoch) and can easily be converted to a .NET DateTime in the UTC time zone using the ‘ToDateTimeUtc()’ method. This sample is admittedly contrived and could certainly use some refactoring, but I think it captures the general approach needed to take a local date and time and convert it to UTC with Noda Time. At first glance it might seem that Noda Time makes this “simple” code more complicated and verbose because it forces you to explicitly deal with the local date disambiguation, but I feel that the length and complexity of the Noda Time sample is proportionate to the complexity of the problem. Using TimeZoneInfo leaves you susceptible to overlooking ambiguous and skipped times that could result in run-time errors or (even worse) run-time data corruption in the form of a local date and time being adjusted to UTC incorrectly. I should point out that this research is my first look at Noda Time and I know that I’ve only scratched the surface of its full capabilities. I also think it’s safe to say that it’s still beta software for the time being so I’m not rushing out to use it production systems just yet, but I will definitely be tinkering with it more and keeping an eye on it as it progresses.

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• Getting WCF Services in a Silverlight solution to play nice on deployment

  - by brendonpage

  I have come across 2 issues with deploying WCF services in a Silverlight solution, admittedly the one is more of a hiccup, and only occurs if you take the easy way out and reference your services through visual studio. The First Issue This occurs when you deploy your WFC services to an IIS server. When browse to the services using your web browser, you are greeted with “This collection already contains an address with scheme http.  There can be at most one address per scheme in this collection.”. When you make a call to this service from your Silverlight application, you get the extremely helpful “NotFound” error, this error message can be found in the error property of the event arguments on the complete event handler for that call. As it did with me this will leave most people scratching their head, because the very same services work just fine on the ASP.NET Development Web Server and on my local IIS server. Now I’m no server/hosting/IIS expert so I did a bit of searching when I first encountered this issue. I found out this happens because IIS supports multiple address bindings per protocol (http/https/ftp … etc) per web site, but WCF only supports binding to one address per protocol. This causes a problem when the WCF service is hosted on a site with multiple address bindings, because IIS provides all of the bindings to the host factory when running the service. While this problem occurs mainly on shared hosting solutions, it is not limited to shared hosting, it just seems like all shared hosting providers setup sites on their servers with multiple address bindings. For interests sake I added functionality to the example project attached to this post to dump the addresses given to the WCF service by IIS into a log file. This was the output on the shared hosting solution I use: http://mydomain.co.za/Services/TestService.svc http://www.mydomain.co.za/Services/TestService.svc http://mydomain-co-za.win13.wadns.net/Services/TestService.svc http://win13/Services/TestService.svc As you can see all these addresses are for the http protocol, which is where it all goes wrong for WCF. Fixes for the First Issue There are a few ways to get around this. The first being the easiest, target .NET 4! Yes that's right in .NET 4 WCF services support multiple addresses per protocol. This functionality is enabled by an option, which is on by default if you create a new project, you will need to turn on if you are upgrading to .NET 4. To do this set the multipleSiteBindingsEnabled property of the serviceHostingEnviroment tag in the web.config file to true, as shown below: <system.serviceModel>     <serviceHostingEnvironment multipleSiteBindingsEnabled="true" /> </system.serviceModel> Beware this ONLY works in .NET 4, so if you don’t have a server with .NET 4 installed on that you can deploy to, you will need to employ one of the other work a rounds. The second option will work for .NET 3.5 & 4. For this option all you need to do is modify the web.config file and add baseAddressPrefixFilters to the serviceHostingEnviroment tag as shown below: <system.serviceModel>     <serviceHostingEnvironment>         <baseAddressPrefixFilters>              <add prefix="http://www.mydomain.co.za"/>         </baseAddressPrefixFilters>     </serviceHostingEnvironment> </system.serviceModel> These will be used to filter the list of base addresses that IIS provides to the host factory. When specifying these prefix filters be sure to specify filters which will only allow 1 result through, otherwise the entire exercise will be pointless. There is however a problem with this work a round, you are only allowed to specify 1 prefix filter per protocol. Which means you can’t add filters for all your environments, this will therefore add to the list of things to do before deploying or switching dev machines. The third option is the one I currently employ, it will work for .NET 3, 3.5 & 4, although it is not needed for .NET 4. For this option you create a custom host factory which inherits from the ServiceHostFactory class. In the implementation of the ServiceHostFactory you employ logic to figure out which of the base addresses, that are give by IIS, to use when creating the service host. The logic you use to do this is completely up to you, I have seen quite a few solutions that simply statically reference an index from the list of base addresses, this works for most situations but falls short in others. For instance, if the order of the base addresses where to change, it might end up returning an address that only resolves on the servers local network, like the last one in the example I gave at the beginning. Another instance, if a request comes in on a different protocol, like https, you will be creating the service host using an address which is on the incorrect protocol, like http. To reliably find the correct address to use, I use the address that the service was requested on. To accomplish this I use the HttpContext, which requires the service to operate with AspNetCompatibilityRequirements set on. If for some reason running you services with AspNetCompatibilityRequirements on isn’t an option, you can still use this method, you will just have to come up with your own logic for selecting the correct address. First you will need to enable AspNetCompatibilityRequirements for your hosting environment, to do this you will need to set it to true in the web.config file as shown below: <system.serviceModel>     <serviceHostingEnvironment AspNetCompatibilityRequirements="true" /> </system.serviceModel> You will then need to mark any services that are going to use the custom host factory, to allow AspNetCompatibilityRequirements, as shown below: [AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Allowed)] public class TestService { } Now for the custom host factory, this is where the logic lives that selects the correct address to create service host with. The one i use is shown below: public class CustomHostFactory : ServiceHostFactory { protected override ServiceHost CreateServiceHost(Type serviceType, Uri[] baseAddresses) { // // Compose a prefix filter based on the requested uri // string prefixFilter = HttpContext.Current.Request.Url.Scheme + "://" + HttpContext.Current.Request.Url.DnsSafeHost; if (!HttpContext.Current.Request.Url.IsDefaultPort) { prefixFilter += ":" + HttpContext.Current.Request.Url.Port.ToString() + "/"; } // // Find a base address that matches the prefix filter // foreach (Uri baseAddress in baseAddresses) { if (baseAddress.OriginalString.StartsWith(prefixFilter)) { return new ServiceHost(serviceType, baseAddress); } } // // Throw exception if no matching base address was found // throw new Exception("Custom Host Factory: No base address matching '" + prefixFilter + "' was found."); } } The most important line in the custom host factory is the one that returns a new service host. This has to return a service host that specifies only one base address per protocol. Since I filter by the address the request came on in, I only need to create the service host with one address, since this address will always be of the correct protocol. Now you have a custom host factory you have to tell your services to use it. To do this you view the markup of the service by right clicking on it in the solution explorer and choosing “View Markup”. Then you add/set the value of the Factory property to the full namespace path of you custom host factory, as shown below. And that is it done, the service will now use the specified custom host factory. The Second Issue As I mentioned earlier this issue is more of a hiccup, but I thought worthy of a mention so I included it. This issue only occurs when you add a service reference to a Silverlight project. Visual Studio will generate a lot of code for you, part of that generated code is the ServiceReferences.ClientConfig file. This file stores the endpoint configuration that is used when accessing your services using the generated proxy classes. Here is what that file looks like: <configuration>     <system.serviceModel>         <bindings>             <customBinding>                 <binding name="CustomBinding_TestService">                     <binaryMessageEncoding />                     <httpTransport maxReceivedMessageSize="2147483647" maxBufferSize="2147483647" />                 </binding>                 <binding name="CustomBinding_BrokenService">                     <binaryMessageEncoding />                     <httpTransport maxReceivedMessageSize="2147483647" maxBufferSize="2147483647" />                 </binding>             </customBinding>         </bindings>         <client>             <endpoint address="http://localhost:49347/services/TestService.svc"                 binding="customBinding" bindingConfiguration="CustomBinding_TestService"                 contract="TestService.TestService" name="CustomBinding_TestService" />             <endpoint address="http://localhost:49347/Services/BrokenService.svc"                 binding="customBinding" bindingConfiguration="CustomBinding_BrokenService"                 contract="BrokenService.BrokenService" name="CustomBinding_BrokenService" />         </client>     </system.serviceModel> </configuration> As you will notice the addresses for the end points are set to the addresses of the services you added the service references from, so unless you are adding the service references from your live services, you will have to change these addresses before you deploy. This is little more than an annoyance really, but it adds to the list of things to do before you can deploy, and if left unchecked that list can get out of control. Fix for the Second Issue The way you would usually access a service added this way is to create an instance of the proxy class like so: BrokenServiceClient proxy = new BrokenServiceClient(); Closer inspection of these generated proxy classes reveals that there are a few overloaded constructors, one of which allows you to specify the end point address to use when creating the proxy. From here all you have to do is come up with some logic that will provide you with the relative path to your services. Since my WCF services are usually hosted in the same project as my Silverlight app I use the class shown below: public class ServiceProxyHelper { /// <summary> /// Create a broken service proxy /// </summary> /// <returns>A broken service proxy</returns> public static BrokenServiceClient CreateBrokenServiceProxy() { Uri address = new Uri(Application.Current.Host.Source, "../Services/BrokenService.svc"); return new BrokenServiceClient("CustomBinding_BrokenService", address.AbsoluteUri); } } Then I will create an instance of the proxy class using my service helper class like so: BrokenServiceClient proxy = ServiceProxyHelper.CreateBrokenServiceProxy(); The way this works is “Application.Current.Host.Source” will return the URL to the ClientBin folder the Silverlight app is hosted in, the “../Services/BrokenService.svc” is then used as the relative path to the service from the ClientBin folder, combined by the Uri object this gives me the URL to my service. The “CustomBinding_BrokenService” is a reference to the end point configuration in the ServiceReferences.ClientConfig file. Yes this means you still need the ServiceReferences.ClientConfig file. All this is doing is using a different end point address than the one specified in the ServiceReferences.ClientConfig file, all the other settings form the ServiceReferences.ClientConfig file are still used when creating the proxy. I have uploaded an example project which covers the custom host factory solution from the first issue and everything from the second issue. I included the code to write a list of base addresses to a log file in my implementation of the custom host factory, this is not need for the custom host factory to function and can safely be removed. Download (WCFServicesDeploymentExample.zip)

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• Little PM side post...

  - by edgaralgernon

  When adding new team memebers... off set the ramp up time by 1) having pre built machines ready and and easy method of getting the lastest tools, code base etc. I'm fortunate enough to be at a client that has a machine ready built and loaded when the dev arrives, all they have to do is grab the code. 2) have tasks broken down so that dependencies are as minimal as possible. In other words, to over come the mythical man month issue (as recently mentioned on slashdot) make sure the tasks you hand out have few dependencies on each other. That way the new dev is able to be productive fairly quickly. Here's our historical lead time... the bump in Jan is due to added work, by 2/18 we had added 4 new people over the last two weeks. And amazing the time starts coming down: Here's our averag work time: again time ramps up as we are adding more tasks, but then starts inching back down through out Feb and March. It's not that we beat the Mythical Man Month, and in fact I still believe the book and idea are highly relevant. But if you can break the tasks down and reduce the dependencies between the task then you can mitigate the effect. The tool used in this case is from AgileZen.com and some of the wild swings are due to inexperience with the system initially... but our average times as measured by the tool are matching real life. Also the tool appearst to measure in 24 hour days and 7 day weeks. so it isn't as bad as it looks. :-)

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• Guest Post: Christian Finn: Is Facebook About to Become a Victim of its Own Success?

  - by Michael Snow

  12.00 Print 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Since we have a number of new members of the WebCenter Evangelist team - I thought it would be appropriate to close the week with the newest hire and leader of the global WebCenter Evangelists, Christian Finn, who has just joined the Red team after many years with the small technology company up in Redmond, WA. He gave an intro to himself in an earlier post this morning but his post below is a great example of how customer engagement takes on a life of its own in our global online connected and social digital ecosystem. Is Facebook About to Become a Victim of its Own Success? What if I told you that your brand could advertise so successfully, you wouldn’t have to pay for the ads? A recent campaign by Ford Motor Company for the Ford Focus featuring Doug the spokespuppet (I am not making this up) did just that—and it raises some interesting issues for marketers and social media alike in the brave new world of customer engagement that is the Social Web. Allow me to elaborate. An article in the Wall Street Journal last week—“Big Brands Like Facebook, But They Don’t Like to Pay” tells the story of Ford’s recently concluded online campaign for the 2012 Ford Focus. (Ford, by the way, under the leadership of people such as Scott Monty, has been a pioneer of effective social campaigns.) The centerpiece of the campaign was the aforementioned Doug, who appeared as a character on Facebook in videos and via chat. (If you are not familiar with Doug, you can see him in action here, and read the WSJ story here.) You may be thinking puppet ads are a sign of Internet Bubble 2.0 and want to stop now, but bear with me. The Journal reported that Ford spent about $95M on its overall Ford Focus campaign, with TV accounting for over $60M of that spend. The Internet buy for the campaign was just over $10M, which included ad buys to drive traffic to Facebook for people to meet and ‘Like’ Doug and some amount on Facebook ads, too, to promote Doug and by extension, the Ford Focus. So far, a fairly straightforward consumer marketing story in the Internet Era. Yet here’s the curious thing: once Doug reached 10,000 fans on Facebook, Ford stopped paying for Facebook ads. Doug had gone viral with people sharing his videos with one another; once critical mass was reached there was no need to buy more ads on Facebook. Doug went on to be Liked by over 43,000 people, and 61% of his fans said they would be more likely to consider buying a Focus. According to the article, Ford says Focus sales are up this year—and increasing sales is every marketer’s goal. And so in effect, Ford found its Facebook campaign so successful that it could stop paying for it, instead letting its target consumers communicate its messages for fun—and for free. Not only did they get a 3X increase in fans beyond their paid campaign, they had thousands of customers sharing their messages in video form for months. Since free advertising is the Holy Grail of marketing both old and new-- and it appears social networks have an advantage in generating that buzz—it seems reasonable to ask: what would happen to brands’ advertising strategies—and the media they use to engage customers, if this success were repeated at scale? It seems logical to conclude that, at least initially, more ad dollars would be spent with social networks like Facebook as brands attempt to replicate Ford’s success. Certainly Facebook ad revenues are on the rise—eMarketer expects Facebook’s ad revenues to quintuple by 2012 compared with 2009 levels, to nearly 2.9B. That’s bad news for TV and the already battered print media and good news for Facebook. But perhaps not so over the longer run. With TV buys, you have to keep paying to generate impressions. If Doug the spokespuppet is any guide, however, that may not be true for social media campaigns. After an initial outlay, if a social campaign takes off, the audience will generate more impressions on its own. Thus a social medium like Facebook could be the victim of its own success when it comes to ad revenue. It may be there is an inherent limiting factor in the ad spend they can capture, as exemplified by Ford’s experience with Dough and the Focus. And brands may spend much less overall on advertising, with as good or better results, than they ever have in the past. How will these trends evolve? Can brands create social campaigns that repeat Ford’s formula for the Focus with effective results? Can social networks find ways to capture more spend and overcome their potential tendency to make further spend unnecessary? And will consumers become tired and insulated from social campaigns, much as they have to traditional advertising channels? These are the questions CMOs and Facebook execs alike will be asking themselves in the brave new world of customer engagement. As always, your thoughts and comments are most welcome.

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• Checkout KIN - www.kin.com &ndash; next generation of Windows Phone

  - by Shawn Cicoria

  Very cool – i want one now :) www.kin.com

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• Kansas City .NET UG March Meeting &ndash; Tonight!!!!

  - by John Alexander

  Meeting tonight!!! Food! Great giveaways including a full license of Infragistics for a year! See you there!! Meeting for March 23rd, 2010 WHERE: Centriq Training, 8700 State Line Road, Leawood, KS (Click WHEN: 6:00 PM TOPIC: Microsoft's Security Development Lifecycle for Agile development Microsoft recently added secure development guidance for agile methodologies within their SDL. During this presentation, Nick will summarize the new guidance and discuss what makes this guidance successful for Agile development. SPEAKER: Nick Coblentz Nick Coblentz is a senior consultant within AT&T Consulting Services' Application Security Practice. He focuses on helping organizations build mature application security programs and secure development processes. Nick has provided consulting services to fortune 500 companies within the retail, financial services, banking, and health care sectors. SPONSOR: TekSystems TEKsystems® is the leading IT staffing and services company. Our capabilities span a wide range of services: from technical staff augmentation and direct placement services, to full management of IT projects and comprehensive workforce management solutions. With over 25 years of experience, we are experts at connecting technical professionals. Whether you are looking for the best IT talent, an experienced IT outsourcing partner, or a career in the IT industry, TEKsystems delivers.

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• Oracle Database 12c: Partner Material

  - by Thanos Terentes Printzios

  Oracle Database 12c offers the latest innovation from Oracle Database Server Technologies with a new Multitenant Architecture, which can help accelerate database consolidation and Cloud projects. The primary resource for Partners on Database 12c is of course the Oracle Database 12c Knowledge Zone where you can get up to speed on the latest Database 12c enhancements so you can sell, implement and support this. Resources and material on Oracle Database 12c can be found all around Oracle.com, but even hidden in AR posters like the one on the left. Here are some additional resources for you Oracle Database 12c: Interactive Quick Reference is a multimedia tool for various terms and concepts used in the Oracle Database 12c release. This reference was built as a multimedia web page which provides descriptions of the database architectural components, and references to relevant documentation. Overall, is a nice little tool which may help you quickly to find a view you are searching for or to get more information about background processes in Oracle Database 12c. Use this tool to find valuable information for any complex concept or product in an intuitive and useful manner. Oracle Database 12c Learning Library contains several technical traininings (2-day DBA, Multitenant Architecture, etc) but also Videos/Demos, Learning Paths by Role and a lot more. Get ready and become an Oracle Database 12c Specialized Partner with the Oracle Database 12c Specialization for Partners. Review the Specialization Criteria, your company status and apply for an Oracle Database 12c Specialization. Access our OPN training repository to get prepared for the exams. "Oracle Database 12c: Plug into the Cloud!"  Marketing Kit includes a great selection of assets to help Oracle partners in their marketing activities to promote solutions that leverage all the new features of Oracle Database 12c. In the package you will find assets (templates, invitation texts, presentations, telemarketing script,...) to be used for your demand generation activities; a full set of presentations with the value propositions for customers; and Sales Enablement and Sales Support material. Review here and start planning your marketing activities around Database 12c. Oracle Database 12c Quick Reference Guide (PDF) and Oracle Database 12c – Partner FAQ (PDF) Partners that need further assistance with Database 12c can always contact us at partner.imc-AT-beehiveonline.oracle-DOT-com or locally address one the Oracle ECEMEA Partner Hubs for assistance.

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• GWB | 30 Posts in 60 Days Update

  - by Staff of Geeks

  One month after the contest started, we definitely have some leaders and one blogger who has reached the mark.  Keep up the good work guys, I have really enjoyed the content being produced by our bloggers. Current Winners: Enrique Lima (37 posts) - http://geekswithblogs.net/enriquelima Almost There: Stuart Brierley (28 posts) - http://geekswithblogs.net/StuartBrierley Dave Campbell (26 posts) - http://geekswithblogs.net/WynApseTechnicalMusings Eric Nelson (23 posts) - http://geekswithblogs.net/iupdateable Coming Along: Liam McLennan (17 posts) - http://geekswithblogs.net/liammclennan Christopher House (13 posts) - http://geekswithblogs.net/13DaysaWeek mbcrump (13 posts) - http://geekswithblogs.net/mbcrump Steve Michelotti (10 posts) - http://geekswithblogs.net/michelotti Michael Freidgeim (9 posts) - http://geekswithblogs.net/mnf MarkPearl (9 posts) - http://geekswithblogs.net/MarkPearl Brian Schroer (8 posts) - http://geekswithblogs.net/brians Chris Williams (8 posts) - http://geekswithblogs.net/cwilliams CatherineRussell (7 posts) - http://geekswithblogs.net/CatherineRussell Shawn Cicoria (7 posts) - http://geekswithblogs.net/cicorias Matt Christian (7 posts) - http://geekswithblogs.net/CodeBlog James Michael Hare (7 posts) - http://geekswithblogs.net/BlackRabbitCoder John Blumenauer (7 posts) - http://geekswithblogs.net/jblumenauer Scott Dorman (7 posts) - http://geekswithblogs.net/sdorman   Technorati Tags: Standings,Geekswithblogs,30 in 60

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• Collaborate 2010: Spotlight on Oracle Content Management

  - by [email protected]

  Excitement is building for the Collaborate conference April 18th through the 22nd. Outside of the event being in Las Vegas, which for me often seems to add to the excitement, there will be a great lineup of Oracle Content Management focused sessions. In fact, there are currently over 30 content management sessions scheduled, and attendees will get to hear from customers, partners, as well as Oracle experts. Attendees should expect to hear a lot about Oracle Content Management 11g at Collaborate 2010. Roel Stalman and Andy MacMillan will kick off these discussions on Monday, April 19th as they present Oracle Content Management's product strategy and roadmap (10:45 - 11:45). Monday's lineup also includes sessions on Oracle Imaging and Process Management (I/PM) 11g and Oracle Forms Recognition (2:30 - 3:30), which were both released in January. For those customers using older versions of I/PM or Stellent IBPM, be sure not to miss the "migrating to I/PM 11g" session on Monday as well (1:15 - 2:15) as this should give you some insight into the migration process. Check out the entire list of Oracle Content Management sessions here. Another focus at Collaborate this year is to discuss the benefits of using Oracle Content Management with Oracle Applications - Oracle E-Business Suite, PeopleSoft, and Siebel - so be sure to check out these sessions too: Accelerating Accounts Payable Processes with Integrated Document Imaging(Monday, April 19th, 3:45 - 4:45)Supercharge Your Siebel Sales and Marketing with Integrated Document Management(Tuesday, April 20th, 2:00 - 3:00)Oracle Enterprise 2.0 for Oracle Applications: The Value of an Integrated E2.0 Platform(Tuesday, April 20th, 3:15 - 4:15)Comprehensive Human Resources Automation with Oracle Content Management(Wednesday, April 21st, 1:00 - 2:00) Collaborate is also the perfect opportunity to meet Oracle executives and product experts. Attendees can sign up for 1 on 1 meetings at the event, and there will be someone representing each Oracle Content Management product. These meetings are probably the best way to get your product questions answered in a face-to-face manner. It seems more and more to me that Oracle Content Management customers are viewing Collaborate as "the" conference to attend each year. I hope you have plans to attend and I will see you there.

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• MSDN Video: Windows Phone 7 in 7: Silverlight and Windows Phone 7

  - by Jim Duffy

  Looking for a quick introduction to developing applications on Windows Phone 7? I found just the thing then. Check out this short 7 minute MSDN Video titled Windows Phone 7 in 7: Silverlight and Windows Phone 7. I liked the direct and to the point nature of the video. Like the title implies, it’s less than 7 minutes long and provides just enough information to start laying a solid foundation to start learning more about Windows Phone 7 development. Have a day. :-|

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• JMX Based Monitoring - Part Four - Business App Server Monitoring

  - by Anthony Shorten

  In the last blog entry I talked about the Oracle Utilities Application Framework V4 feature for monitoring and managing aspects of the Web Application Server using JMX. In this blog entry I am going to discuss a similar new feature that allows JMX to be used for management and monitoring the Oracle Utilities business application server component. This feature is primarily focussed on performance tracking of the product. In first release of Oracle Utilities Customer Care And Billing (V1.x I am talking about), we used to use Oracle Tuxedo as part of the architecture. In Oracle Utilities Application Framework V2.0 and above, we removed Tuxedo from the architecture. One of the features that some customers used within Tuxedo was the performance tracking ability. The idea was that you enabled performance logging on the individual Tuxedo servers and then used a utility named txrpt to produce a performance report. This report would list every service called, the number of times it was called and the average response time. When I worked a performance consultant, I used this report to identify badly performing services and also gauge the overall performance characteristics of a site. When Tuxedo was removed from the architecture this information was also lost. While you can get some information from access.log and some Mbeans supplied by the Web Application Server it was not at the same granularity as txrpt or as useful. I am happy to say we have not only reintroduced this facility in Oracle Utilities Application Framework but it is now accessible via JMX and also we have added more detail into the performance tracking. Most of this new design was working with customers around the world to make sure we introduced a new feature that not only satisfied their performance tracking needs but allowed for finer grained performance analysis. As with the Web Application Server, the Business Application Server JMX monitoring is enabled by specifying a JMX port number in RMI Port number for JMX Business and initial credentials in the JMX Enablement System User ID and JMX Enablement System Password configuration options. These options are available using the configureEnv[.sh] -a utility. These credentials are shared across the Web Application Server and Business Application Server for authorization purposes. Once this is information is supplied a number of configuration files are built (by the initialSetup[.sh] utility) to configure the facility: spl.properties - contains the JMX URL, the security configuration and the mbeans that are enabled. For example, on my demonstration machine: spl.runtime.management.rmi.port=6750 spl.runtime.management.connector.url.default=service:jmx:rmi:///jndi/rmi://localhost:6750/oracle/ouaf/ejbAppConnector jmx.remote.x.password.file=scripts/ouaf.jmx.password.file jmx.remote.x.access.file=scripts/ouaf.jmx.access.file ouaf.jmx.com.splwg.ejb.service.management.PerformanceStatistics=enabled ouaf.jmx.* files - contain the userid and password. The default configuration uses the JMX default configuration. You can use additional security features by altering the spl.properties file manually or using a custom template. For more security options see JMX Security for more details. Once it has been configured and the changes reflected in the product using the initialSetup[.sh] utility the JMX facility can be used. For illustrative purposes I will use jconsole but any JSR160 complaint browser or client can be used (with the appropriate configuration). Once you start jconsole (ensure that splenviron[.sh] is executed prior to execution to set the environment variables or for remote connection, ensure java is in your path and jconsole.jar in your classpath) you specify the URL in the spl.runtime.management.connnector.url.default entry. For example: You are then able to track performance of the product using the PerformanceStatistics Mbean. The attributes of the PerformanceStatistics Mbean are counts of each object type. This is where this facility differs from txrpt. The information that is collected includes the following: The Service Type is captured so you can filter the results in terms of the type of service. For maintenance type services you can even see the transaction type (ADD, CHANGE etc) so you can see the performance of updates against read transactions. The Minimum and Maximum are also collected to give you an idea of the spread of performance. The last call is recorded. The date, time and user of the last call are recorded to give you an idea of the timeliness of the data. The Mbean maintains a set of counters per Service Type to give you a summary of the types of transactions being executed. This gives you an overall picture of the types of transactions and volumes at your site. There are a number of interesting operations that can also be performed: reset - This resets the statistics back to zero. This is an important operation. For example, txrpt is restricted to collecting statistics per hour, which is ok for most people. But what if you wanted to be more granular? This operation allows to set the collection period to anything you wish. The statistics collected will represent values since the last restart or last reset. completeExecutionDump - This is the operation that produces a CSV in memory to allow extraction of the data. All the statistics are extracted (see the Server Administration Guide for a full list). This can be then loaded into a database, a tool or simply into your favourite spreadsheet for analysis. Here is an extract of an execution dump from my demonstration environment to give you an idea of the format: ServiceName, ServiceType, MinTime, MaxTime, Avg Time, # of Calls, Latest Time, Latest Date, Latest User ... CFLZLOUL, EXECUTE_LIST, 15.0, 64.0, 22.2, 10, 16.0, 2009-12-16::11-25-36-932, ASHORTEN CILBBLLP, READ, 106.0, 1184.0, 466.3333333333333, 6, 106.0, 2009-12-16::11-39-01-645, BOBAMA CILBBLLP, DELETE, 70.0, 146.0, 108.0, 2, 70.0, 2009-12-15::12-53-58-280, BPAYS CILBBLLP, ADD, 860.0, 4903.0, 2243.5, 8, 860.0, 2009-12-16::17-54-23-862, LELLISON CILBBLLP, CHANGE, 112.0, 3410.0, 815.1666666666666, 12, 112.0, 2009-12-16::11-40-01-103, ASHORTEN CILBCBAL, EXECUTE_LIST, 8.0, 84.0, 26.0, 22, 23.0, 2009-12-16::17-54-01-643, LJACKMAN InitializeUserInfoService, READ_SYSTEM, 49.0, 962.0, 70.83777777777777, 450, 63.0, 2010-02-25::11-21-21-667, ASHORTEN InitializeUserService, READ_SYSTEM, 130.0, 2835.0, 234.85777777777778, 450, 216.0, 2010-02-25::11-21-21-446, ASHORTEN MenuLoginService, READ_SYSTEM, 530.0, 1186.0, 703.3333333333334, 9, 530.0, 2009-12-16::16-39-31-172, ASHORTEN NavigationOptionDescriptionService, READ_SYSTEM, 2.0, 7.0, 4.0, 8, 2.0, 2009-12-21::09-46-46-892, ASHORTEN ... There are other operations and attributes available. Refer to the Server Administration Guide provided with your product to understand the full et of operations and attributes. This is one of the many features I am proud that we implemented as it allows flexible monitoring of the performance of the product.

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• Call Webservices&hellip;Maybe!?

  - by MOSSLover

  So I have been doing preliminary work for my iOS talk for a while, but did not get into the meat of the project until recently.  One day I envision my talk uploading pictures from a camera on an iPhone or iPad into SharePoint and telling people how I did it.  As you know with my Silverlight talk and any new technology, building new talks with new technologies always ends up with some pain points that you must jump over just to grab data.  So step 1 always starts out with how do we even access a webservice using the new technology. I started out watching every single SPC video available on oAuth and Rest Webservices in SharePoint 2013.  I also sent an email to Eric Shupps about some REST and 2013 examples.  The videos further confused me, because all the videos were on SharePoint hosted apps (provider and autohosted).  I did not want to create a SharePoint hosted app, but instead a mobile app outside of the SharePoint context altogether.  Nick Swan sent me his code and it was great for a starting point on how the JSON calls would look like on iOS, but I was still missing a piece.  Nick does a great job on showing how to use the REST/JSON calls in a non-MS tech, however his presentation uses the SharePoint context and can grab the SPAppToken.  At this point I had to ask the question how do you grab the SAML token outside of SharePoint 2013 in iOS using Objective-C?  After reading all the MSDN documentation, some documentation on Restkit and Objective-C/oAuth calls, and some SharePoint 2013 blog post my head was swimming.  I was dreaming about REST and iOS in SharePoint 2013.  SAML tokens were taunting me.  I was nowhere near understanding 2013. I started talking to my friend, Pedro Jimenez, who is also playing with Objective-C and went to SPC.  He found me a couple good MSDN posts with REST/JSON calls that basically showed the accessToken was all I needed (at this point I was still thinking iOS needed to be a provider hosted app which is wrong).  So then again I had to ask the SAML token question…How do you get a SAML token outside of SharePoint without the TokenHelper class? So then I started talking to people and thinking why do I need to completely avoid TokenHelper…The solution in concept is basically create a webservice in Azure wrapped into a Provider Hosted App in SharePoint.  Wictor Wilen created a helper webservice in the following blog post: http://www.wictorwilen.se/Post/How-to-do-active-authentication-to-Office-365-and-SharePoint-Online.aspx. So now I have to basically stand up the webservice, the SharePoint app wrapper, and then use Restkit to call the first webservice to grab the token and then the second webservice to pass in the token and grab some SharePoint data.  What this means is that you can no longer just pass credentials into SharePoint webservices and get data back.  You have to pass in a SAML token with every single webservice call to SharePoint.  The theory is that this token is associated with the permissions the app can handle (read, write, whatever).  It seems like a ton of pain and a lot of work, but this is step 1 in my crusade to pull some piece of data into iOS from SharePoint and show people how to do it themselves.  In the upcoming months hopefully I can get halfway to my end goal. Technorati Tags: SharePoint 2013,REST,oAuth,Objective-C,iOS

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• Top 10 things to know about WebLogic for UCM users

  - by [email protected]

  UCM 11g will be released soon, and it will be running on top of WebLogic. For those of you who are UCM users and are not familiar with this application server, Bex Huff has made this presentation with the basics you need to know.The Top 10 Things Oracle UCM Users Need To Know About WebLogicView more presentations from Brian Huff.Thanks to Bex Huff for this presentation.

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• Virtual Box - How to open a .VDI Virtual Machine

  - by [email protected]

   How to open a .VDI Virtual MachineSometimes someone share with us one Virtual machine with extension .VDI, after that we can wonder how and what with?Well the answer is... It is a VirtualBox - Virtual Machine. If you have not downloaded it you can do this easily just follow this post.http://listeningoracle.blogspot.com/2010/04/que-es-virtualbox.htmlor http://oracleoforacle.wordpress.com/2010/04/14/ques-es-virtualbox/Ok, Now with VirtualBox Installed open it and proceed with the following:1. Open the Virtual File Manager. 2. Click on Actions ? Add and select the .VDI file Click "Ok"3. Now we can register the new Virtual Machine - Click New, and Click Next4. Write down a Name for the virtual Machine a proceed to select a Operating System and Version. (In this case it is a Linux (Oracle Enterprise Linux or RedHat)Click Next5. Select the memory amount base for the Virtual Machine (Minimal 1280 for our case) - Click Next6. Select the Disk 11GR2_OEL5_32GB.vdi it was added in the virtual media manager in the step 2. Dont forget let selected Boot hard Disk (Primary Master) . Given it is the only disk assigned to the virtual machine.Click Next7. Click Finish8. This step is important. Once you have click on the settings Button.9. On General option click the advanced settings. Here you must change the default directory to save your Snapshots; my recommendation set it to the same directory where the .Vdi file is. Otherwise you can have the same Virtual Machine and its snapshots in different paths.10. Now Click on System, and proceed to assign the correct memory (If you did not before) Note: Enable "Enable IO APIC" if you are planning to assign more than one CPU to the Virtual Machine.Define the processors for the Virtual machine. If you processor is dual core choose 211. Select the video memory amount you want to assign to the Virtual Machine 12. Associated more storage disk to the Virtual machine, if you have more VDI files. (Not our case)The disk must be selected as IDE Primary Master. 13. Well you can verify the other options, but with these changes you will be able to start the VM.Note: Sometime the VM owner may share some instructions, if so follow his instructions.14. Finally Start the Virtual Machine (Click > Start)

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• Oracle Retail Point-of-Service with Mobile Point-of-Service, Release 13.4.1

  - by Oracle Retail Documentation Team

  Oracle Retail Mobile Point-of-Service was previously released as a standalone product. Oracle Retail Mobile Point-of-Service is now a supported extension of Oracle Retail Point-of-Service, Release 13.4.1. Oracle Retail Mobile Point-of-Service provides support for using a mobile device to perform tasks such as scanning items, applying price adjustments, tendering, and looking up item information. Integration with Oracle Retail Store Inventory Management (SIM) If Oracle Retail Mobile Point-of-Service is implemented with Oracle Retail Store Inventory Management (SIM), the following Oracle Retail Store Inventory Management functionality is supported: Inventory lookup at the current store Inventory lookup at buddy stores Validation of serial numbers Technical Overview The Oracle Retail Mobile Point-of-Service server application runs in a domain on Oracle WebLogic. The server supports the mobile devices in the store. On each mobile device, the Mobile POS application is downloaded and then installed. Highlighted End User Documentation Updates and List of Documents  Oracle Retail Point-of-Service with Mobile Point-of-Service Release NotesA high-level overview is included about the release's functional, technical, and documentation enhancements. In addition, a section has been written that addresses Product Support considerations.   Oracle Retail Mobile Point-of-Service Java API ReferenceJava API documentation for Oracle Retail Mobile Point-of-Service is included as part of the Oracle Retail Mobile Point-of-Service Release 13.4.1 documentation set. Oracle Retail Point-of-Service with Mobile Point-of-Service Installation Guide - Volume 1, Oracle StackA new chapter is included with information on installing the Mobile Point-of-Service server and setting up the Mobile POS application. The installer screens for installing the server are included in a new appendix. Oracle Retail Point-of-Service with Mobile Point-of-Service User GuideA new chapter describes the functionality available on a mobile device and how to use Oracle Retail Mobile Point-of-Service on a mobile device. Oracle Retail POS Suite with Mobile Point-of-Service Configuration GuideThe Configuration Guide is updated to indicate which parameters are used for Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Implementation Guide - Volume 5, Mobile Point-of-ServiceThis new Implementation Guide volume contains information for extending and customizing both the Mobile POS application for the mobile device and the Oracle Retail Mobile Point-of-Service server. Oracle Retail POS Suite with Mobile Point-of-Service Licensing InformationThe Licensing Information document is updated with the list of third-party open-source software used by Oracle Retail Mobile Point-of-Service. Oracle Retail POS Suite with Mobile Point-of-Service Security GuideThe Security Guide is updated with information on security for mobile devices. Oracle Retail Enhancements Summary (My Oracle Support Doc ID 1088183.1)This enterprise level document captures the major changes for all the products that are part of releases 13.2, 13.3, and 13.4. The functional, integration, and technical enhancements in the Release Notes for each product are listed in this document.

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• Review of Samsung Focus Windows Phone 7

  - by mbcrump

  I recently acquired a Samsung Focus Windows Phone 7 device from AT&T and wanted to share what I thought of it as an end-user. Before I get started, here are several of my write-ups for the Windows Phone 7. You may want to check out the second article titled: Hands-on WP7 Review of Prototype Hardware. From start to finish with the final version of Visual Studio Tools for Windows Phone 7 Hands-on : Windows Phone 7 Review on Prototype Hardware. Deploying your Windows Phone 7 Application to the actual hardware. Profile your Windows Phone 7 Application for Free Submitting a Windows Phone 7 Application to the Market. Samsung Focus i917 Phone Size: Perfect! I have been carrying around a Dell Streak (Android) and it is about half the size. It is really nice to have a phone that fits in your pocket without a lot of extra bulk. I bought a case for the Focus and it is still a perfect size.  The phone just feels right. Screen: It has a beautiful Super AMOLED 480x800 screen. I only wish it supported a higher resolution. The colors are beautiful especially in an Xbox Live Game.   3G: I use AT&T and I've had spotty reception. This really can't be blamed on the phone as much as the actual carrier. Battery: I've had excellent battery life compared to my iPhone and Android devices. I usually use my phone throughout the day on and off and still have a charge at the end of the day.  Camera/Video: I'm still looking for the option to send the video to YouTube or the Image to Twitter. The images look good, but the phone needs a forward facing camera. I like the iPhone/Android (Dell Streak) camera better. Built-in Speaker: Sounds great. It’s not a wimpy speaker that you cannot hear.  CPU: Very smooth transitioning from one screen to another. The prototype Windows Phone 7 that I had, was no where near as smooth. (It was also running a slower processor though). OS: I actually like the OS but a few things could be better. CONS: Copy and Paste (Supposed to come in the next update) We need more apps (Pandora missing was a big one for me and Slacker’s advertisement sucks!). As time passes, and more developers get on board then this will be fixed. The browser needs some major work. I have tried to make cross-platform (WP7, Android, iPhone and iPad) web apps and the browser that ships with WP7 just can’t handle it.  Apps need to be organized better. Instead of throw them all on one screen, it would help to allow the user to create categories. PROS: Hands down the best gaming experience on a phone. I have all three major phones (iphone, android and wp7). Nothing compares to the gaming experience on the WP7. The phone just works. I’ve had a LOT of glitches with my Android device. I’ve had maybe 2 with my WP7 device. Exchange and Office support are great. Nice integration with Twitter/Facebook and social media. Easy to navigate and find the information you need on one screen. Let’s look at a few pictures and we will wrap up with my final thoughts on the phone. WP7 Home Screen. Back of the phone is as stylish. It is hard to see due to the shadow but it is a very thin phone. What’s included? Manuals Ear buds Data Cable plus Power Adapter Phone Click a picture to enlarge So, what are my final thoughts on the Phone/OS? I love the Samsung Focus and would recommend it to anyone looking for a WP7 device. Like any first generation product, you need to give it a little while to mature. Right now the phone is missing several features that we are all used to using. That doesn’t mean a year from now it will be in the same situation. (I sure hope we won’t). If you are looking to get into mobile development, I believe WP7 is the easiest platform to develop from. This is especially true if you have a background in Silverlight or WPF.    Subscribe to my feed

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• FAQ: GridView Calculation with JavaScript - Formatting and Validation

  - by Vincent Maverick Durano

  In my previous post here we've talked about how to calculate the sub-totals and grand total in GridView using JavaScript. In this post I'm going take more step further and will demonstrate how are we going to format the totals into a currency and how to validate the input that would only allow you to enter a whole number in the quantity TextBox. Here are the code blocks below: ASPX Source:   <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" > <head runat="server"> <title></title> <script type="text/javascript"> function CalculateTotals() { var gv = document.getElementById("<%= GridView1.ClientID %>"); var tb = gv.getElementsByTagName("input"); var lb = gv.getElementsByTagName("span"); var sub = 0; var total = 0; var indexQ = 1; var indexP = 0; var price = 0; for (var i = 0; i < tb.length; i++) { if (tb[i].type == "text") { ValidateNumber(tb[i]); price = lb[indexP].innerHTML.replace("$", "").replace(",", ""); sub = parseFloat(price) * parseFloat(tb[i].value); if (isNaN(sub)) { lb[i + indexQ].innerHTML = "0.00"; sub = 0; } else { lb[i + indexQ].innerHTML = FormatToMoney(sub, "$", ",", "."); ; } indexQ++; indexP = indexP + 2; total += parseFloat(sub); } } lb[lb.length - 1].innerHTML = FormatToMoney(total, "$", ",", "."); } function ValidateNumber(o) { if (o.value.length > 0) { o.value = o.value.replace(/[^\d]+/g, ''); //Allow only whole numbers } } function isThousands(position) { if (Math.floor(position / 3) * 3 == position) return true; return false; }; function FormatToMoney(theNumber, theCurrency, theThousands, theDecimal) { var theDecimalDigits = Math.round((theNumber * 100) - (Math.floor(theNumber) * 100)); theDecimalDigits = "" + (theDecimalDigits + "0").substring(0, 2); theNumber = "" + Math.floor(theNumber); var theOutput = theCurrency; for (x = 0; x < theNumber.length; x++) { theOutput += theNumber.substring(x, x + 1); if (isThousands(theNumber.length - x - 1) && (theNumber.length - x - 1 != 0)) { theOutput += theThousands; }; }; theOutput += theDecimal + theDecimalDigits; return theOutput; } </script> </head> <body> <form id="form1" runat="server"> <asp:gridview ID="GridView1" runat="server" ShowFooter="true" AutoGenerateColumns="false"> <Columns> <asp:BoundField DataField="RowNumber" HeaderText="Row Number" /> <asp:BoundField DataField="Description" HeaderText="Item Description" /> <asp:TemplateField HeaderText="Item Price"> <ItemTemplate> <asp:Label ID="LBLPrice" runat="server" Text='<%# Eval("Price","{0:C}") %>'></asp:Label> </ItemTemplate> </asp:TemplateField> <asp:TemplateField HeaderText="Quantity"> <ItemTemplate> <asp:TextBox ID="TXTQty" runat="server" onkeyup="CalculateTotals();"></asp:TextBox> </ItemTemplate> <FooterTemplate> <b>Total Amount:</b> </FooterTemplate> </asp:TemplateField> <asp:TemplateField HeaderText="Sub-Total"> <ItemTemplate> <asp:Label ID="LBLSubTotal" runat="server" ForeColor="Green" Text="0.00"></asp:Label> </ItemTemplate> <FooterTemplate> <asp:Label ID="LBLTotal" runat="server" ForeColor="Green" Font-Bold="true" Text="0.00"></asp:Label> </FooterTemplate> </asp:TemplateField> </Columns> </asp:gridview> </form> </body> </html> Code Behind Source:   public partial class GridCalculation : System.Web.UI.Page { private void BindDummyDataToGrid() { DataTable dt = new DataTable(); DataRow dr = null; dt.Columns.Add(new DataColumn("RowNumber", typeof(string))); dt.Columns.Add(new DataColumn("Description", typeof(string))); dt.Columns.Add(new DataColumn("Price", typeof(decimal))); dr = dt.NewRow(); dr["RowNumber"] = 1; dr["Description"] = "Nike"; dr["Price"] = "1000"; dt.Rows.Add(dr); dr = dt.NewRow(); dr["RowNumber"] = 2; dr["Description"] = "Converse"; dr["Price"] = "800"; dt.Rows.Add(dr); dr = dt.NewRow(); dr["RowNumber"] = 3; dr["Description"] = "Adidas"; dr["Price"] = "500"; dt.Rows.Add(dr); dr = dt.NewRow(); dr["RowNumber"] = 4; dr["Description"] = "Reebok"; dr["Price"] = "750"; dt.Rows.Add(dr); dr = dt.NewRow(); dr["RowNumber"] = 5; dr["Description"] = "Vans"; dr["Price"] = "1100"; dt.Rows.Add(dr); dr = dt.NewRow(); dr["RowNumber"] = 6; dr["Description"] = "Fila"; dr["Price"] = "200"; dt.Rows.Add(dr); //Bind the Gridview GridView1.DataSource = dt; GridView1.DataBind(); } protected void Page_Load(object sender, EventArgs e) { if (!IsPostBack) { BindDummyDataToGrid(); } } } Running the code above will display something like this: On initial load After entering the quantity in the TextBox That's it! I hope someone find this post useful! Technorati Tags: ASP.NET,C#,ADO.NET,JavaScript,GridView

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• Megjelent a Berkeley DB 11gR2 verziója

  - by Lajos Sárecz

  Kedden jelent meg az Oracle Berkeley DB legújabb, 11gR2 verziója. A Berkeley DB a piacvezeto nyílt forráskódú beágyazható adatbázis-kezelo. Mivel a Berkeley DB egy library formájában érheto el, így közvetlenül az alkalmazásba linkelheto, ennek köszönheto a rendkívül nagy teljesítmény és a zéró adminisztráció igény. Az új verzió újdonságai: - SQLite támogatás - JDBC és ODBC kapcsolat támogatása - Android platform támogatása A közelmúltban írtam az Oracle Lite új verziójáról is, amely ugyancsak támogatja az SQLite-ot. Nem véletlen a hasonlóság, szándékos cél volt a fejlesztok részérol hogy mostantól az Oracle Database Lite Mobile Server egyszerubben szinkronizálható lesz Oracle Berkeley DB mobil alkalmazásokkal. Az új verzió 2010 március 31-tol lesz letöltheto.

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• OWB 11gR2 &ndash; Flexible and extensible

  - by David Allan

  The Oracle data integration extensibility capabilities are something I love, nothing more frustrating than a tool or platform that is very constraining. I think extensibility and flexibility are invaluable capabilities in the data integration arena. I liked Uli Bethke's posting on some extensibility capabilities with ODI (see Nesting ODI Substitution Method Calls here), he has some useful guidance on making customizations to existing KMs, nice to learn by example. I thought I'd illustrate the same capabilities with ODI's partner OWB for the OWB community. There is a whole new world of potential. The LKM/IKM/CKM/JKMs are the primary templates that are supported (plus the Oracle Target code template), so there is a lot of potential for customizing and extending the product in this release. Enough waffle... Diving in at the deep end from Uli's post, in OWB the table operator has a number of additional properties in OWB 11gR2 that let you annotate the column usage with ODI-like properties such as the slowly changing usage or for your own user-defined purpose as in Uli's post, below you see for the target table SALES_TARGET we can use the UD5 property which when assigned the code template (knowledge module) which has been modified with Uli's change we can do custom things such as creating indices - provides The code template used by the mapping has the additional step which is basically the code illustrated from Uli's posting just used directly, the ODI 10g substitution references also supported from within OWB's runtime. Now to see whether this does what we expect before we execute it, we can check out the generated code similar to how the traditional mapping generation and preview works, you do this by clicking on the 'Inspect Code' button on the execution units code template assignment. This then  creates another tab with prefix 'Code - <mapping name>' where the generated code is put, scrolling down we find the last step with the indices being created, looks good, so we are ready to deploy and execute. After executing the mapping we can then use the 'Audit Information' panel (select the mapping in the designer tree and click on View/Audit Information), this gives us a view of the execution where we can drill into the tasks that were executed and inspect both the template and the generated code that was executed and any potential errors. Reflecting back on earlier versions of OWB, these were the kinds of features that were always highly desirable, getting under the hood of the code generation and tweaking bit and pieces - fun and powerful stuff! We can step it up a bit here and explore some further ideas. The example below is a daisy-chained set of execution units where the intermediate table is a target of one unit and the source for another. We want that table to be a global temporary table, so can tweak the templates. Back to the copy of SQL Control Append (for demo purposes) we modify the create target table step to make the table a global temporary table, with the option of on commit preserve rows. You can get a feel for some of the customizations and changes possible, providing some great flexibility and extensibility for the data integration tools.

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• Oracle Delivers Oracle Social Services Suite

  - by michael.seback

  Oracle Delivers Oracle Social Services Suite with New Releases of Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10 Continuing its leadership and commitment to provide key innovations specifically created for social services agencies, Oracle today released the new Oracle Social Services Suite that includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. "Oracle's commitment to our social services customers is indisputable with the introduction of Oracle Social Services Suite and the latest innovations from Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10," said Anthony Lye, Senior Vice President of CRM, Oracle. "Social service agencies have not only many of the most complex jobs to perform with limited time and funding, but also some of the most important for our society, especially when children are involved. The technology advances Oracle provides will help these agencies increase their own efficiency and save costs, while helping to improve the outcome for their clients." read more

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• Oracle CRM in the UK- Gartner CRM Summit 2010

  - by divya.malik

  We are now headed to the UK to co-sponsor and participate in the Gartner Customer Relationship Management Summit 2010 on the 16th and 17th of March in London. Oracle CRM Vice President Mark Woollen will be presenting on Tuesday, 16 March 2010 from 15:20-15:50 on                                                                                                                                          CRM is dead, long live CRM?  Everyone is saying the world has changed and with it a new set of acronyms/buzzwords/vendors etc have appeared. What does this really mean for CRM software? Is it Dead or Alive? Listen to Mark’s view from Oracle and its customers.                  Location- Westbourne 2, Level –1. Also stop by the Oracle booth at the demogrounds.  The event looks promising with some great content from the Gartner analysts and from what the Gartner folks just told me, the event is oversold. And the weather in London town? As expected…slight showers on Monday with a high of 49 degrees F and partly cloudy on Tuesday, with a high of 50 degrees F.

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