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  • Do support sites like Stack Overflow upset the paid-support open source model?

    - by ajax81
    In order to stay relevant in the marketplace, I'm researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the Stack Exchange network. Case in point -- I moved my employees to Ubuntu last year because I didn't want to pay for Win 7 licenses and new hardware (plus, the mono platform was highly attractive). My staff had no Linux experience, but were able to achieve relative competency in about 120 days with the help of AskUbuntu, Stack Overflow, and a few "For Dummies" books. We did employ an Ubuntu consultant for 7 days to provide training and support, but beyond that spent $0.00 on any kind of paid expertise. In regards to my due diligence, I ran a 3 month beta of the freemium-paid-support model with one of our smaller customers, and achieved mediocre results. I'd like to think its because our software is so stable and easy to use that the customer didn't need much paid support, but I suspect that they circumvented the terms of our SLA in the same manner that we did with the move to Ubuntu. Does anyone out there has any thoughts, advice, or experience relevant to the move I'm considering? What worked, what didn't, etc?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

    - by user793044
    Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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  • 4?????????????(Database??)

    - by rika.tokumichi
    ???????????OTN????????? ???????5???????????????????????????????????????? ?????????????????????????????????? ????????????????????????????????????????????????????? ????????????????????????????????????^^ ???Database??????????????4?????????????????????????????????? ??????????? 1?:Oracle Database 11g Release 2?Download? 2?:Oracle Database 10g Express Edition?Download? 3?:Oracle SQL Developer 2.1 (2.1.0.63.73)?Download? 4?:Oracle Database 11g Release 1?Download? 5?:Oracle Database 10g Release 2?Download? (????4?1?~4?30?) ??????????Oracle Database 11g Release2?Windows?????????????????? Oracle Database 11g Release 2?4?????????! Oracle Database 11g Release 2 5??1? ? Oracle Database 10g Express Edition 3??2? ? Oracle SQL Developer 1??3? ? Oracle Database 11g Release 1 2??4? ? Oracle Database 10g Release 2 4??5? ? ???Oracle Database 11g Release2?Windows???????????? ???: >11g R2 on Windows???????! ???:???????????GUI??????/???????????????? >?????!? Oracle Database 11g Release2 - Windows? ???????????(PDF) ????:Oracle Database 11g R2?????????????????????6?15???!! >Oracle Database 11g R2 Windows? ??????!??????????? ???????????

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  • SharePoint State Machine Workflow walkthrough

    - by d-frag
    I haven't seen an actual SharePoint state machine workflow example on here, but figured this post, How to create a SharePoint State Machine Workflow, is as thorough as it gets. Its a 6-part series. It has a step-by-step approach so even a 9 year old could just follow along and do it. It shows exactly how to use InfoPath to create the initiation form and task form, how to create the state machine workflow (with both C# and VB code), and also how to add workflow history logging and task notification emails. It does not go into modification forms, but does everything else, pretty much. Hope someone finds this useful.

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  • SharePoint Designer Workflow: Unruly 'Collect User Data' Action

    - by Jeremy
    I'm a student in a SharePoint class online. This problem has riddled everyone I've discussed it with, including the teacher. There seems to be some sort of problem when I create a workflow with the collect data action. I can create workflows that send e-mails and use the other actions just fine. What could be causing this problem? My reproduction steps are simple: Create a new Site Collection with the Blank Site template. Create a new Custom List. In SharePoint Designer, start a new workflow on the Custom List. Add the collect data action to the workflow. Set the user to the one that created the task. Set the data to anything. A single check box, a string, Choice, doesn't matter. Leave the output variable as default. Mystery error appears! When the Check Workflow button is pressed, nothing happens. No message box appears at all. The warning icon in the Steps panel merely points out that there are some errors, it isn't specific as to what they are. Additionally, when I click on the data object again after it's been created, it doesn't populate the form with the old values. It goes back to the default name with no fields. So there's definitely something going wrong here. I've narrowed the problem down to the data object, but I don't know what to do about it. The workflow acts like normal for other activities. For example, delete the Collect Data action and add a Send Email one instead and it compiles and runs successfully.

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  • Moss workflow approval using minimal site definition

    - by 78lro
    Hi When using the minimal site definition for moss from codeplex (http://www.codeplex.com/features), after adding the features required for workflow, workflow approval becomes available for the pages library. When I submit a page for approval, the buttons for approve and reject do not appear on the page editing toolbar. I can go and view the workflow approval and approve/reject it but the normal buttons on the page editing toolbar do not appear. Any ideas greatly appreciated.

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  • A UI over Windows Workflow

    - by Tom
    Hi there, Are there any build in UI capabilities when using Windows Workflow.. Lets say I have a workflow that takes an hour to run where different activities are happening all the time. While it's running I want to see what activity is currently active, what activities have already ran etc.. Do I have to code this UI myself or does WF have built in features that graphically show the status etc of the workflow?

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  • Call center workflow scenario with WF 4

    - by mossy
    I need to develop a workflow for a call center. A bot will ask some predefined questions to the caller. Based on the answers the workflow will decide the questions to ask and finally redirect the caller to a representative that has required skills. Based on the scenario above, I have several questions. How can I make the workflow "wait" between asking a question to the caller and receiving response from the caller? Do I have to use HandleExternalEvent? If so do I have to define an event for every question? Flowchart workflow seems to be the best solution but I can't imagine how to handle this waiting issue right now. Any help is appreciated.

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  • Guidance for Workflow type applications

    - by UpTheCreek
    Hi, I'm looking for best practices and resources regarding design of workflow based applications. E.g.Best practice/guidance for: How best to represent business object 'states' (position in workflow) How to approach logging of transition between workflow states State transition rules I'm using .NET, but am rather looking for general guidance I'm sorry that this is a bit general, I'm just hoping some people will have some experiences to share.

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  • Get Oracle Linux Certified at Much Reduced Price

    - by Antoinette O'Sullivan
    You have already heard the great news that you can now prove your knowledge on Oracle Linux 5 and 6 with the new Oracle Certified Associate, Oracle Linux 5 and 6 System Administrator exam. Until December 21th 2013, this exam is in beta phase so you can get a fully-fledged certification at a much reduced price; for example $50 in the United States or 39 euros in the euro zone. Establishing What You Need to Know Your first step is to click on the Exam Topics tab on the certification page. You will see a list of topics that you will be tested on during the certification exam. These are the areas that you need to improve your knowledge on, if you are not already expert. Registering For a Certification Exam On the certification page, click on Register for this Exam. The Pearson VUE site guides you through signing up for an event at a date and location to suit you. Preparing to Take an Exam On the certification page, click on the Exam Preparation tab. This indicates the recommended training that can help you prepare to sit the exam. The recommended training for this certification is the Oracle Linux System Administration course. You can take this very popular 5-day live instructor-led course as a: Live Virtual Event: Take the training from your own desk, no travel required. Choose from a selection of events already on the schedule to suit different timezones. In-Class: Travel to an education center to take this class. Below is a selection of events already on the schedule.  Location  Date  Delivery Language  Brussels, Belgium  18 November 2013  English  London, England  16 December 2013  English   Manchester, England  27 January 2014  English  Reading, England  12 May 2014  English  Milan, Italy  31 March 2014  Italian   Rome, Italy  10 February 2014  Italian  Utrecht, Netherlands  18 November 2013  Dutch Warsaw, Poland   9 December 2013  Polish  Bucharest, Romania  20 January 2014  Romanian  Ankara, Turkey  12 January 2014  Turkish  Istanbul, Turkey  16 December 2013  Turkish  Panjim, India  4 November 2013  English  Jakarta, Indonesia  9 December 2013  English  Kuala Lumpur, Malaysia  25 November 2013  English  Makati City, Philippines  11 November 2013  English  Singapore  25 November 2013  English  Bangkok, Thailand  11 November 2013  English  Casablanca, Morocco  16 December 2013  English  Muscat, Oman  2 March 2014  English  Johannesburg, South Africa  17 February 2014  English  Tunis, Tunisia  31 March 2014  French  Canberra, Australia 25 November 2013   English  Melbourne, Australia  19 May 2014  English  Sydney, Australia  20 January 2014  English  Mississauga, Canada  24 February 2014  English Ottawa, Canada   28 April 2014  English  Belmont, CA, United States  10 February 2014  English  Irvine, CA, United States  12 May 2014  English  San Francisco, CA, United States  18 November 2013  English  Chicago, IL, United States  14 April 2014  English  Cambridge, MA, United States  18 November 2013  English  Roseville, MA, United States  2 December 2013  English  Edison, NJ, United States  10 March 2014  English   Pittsburg, PA, United States  9 December 2013  English   Reston, VA, United States 13 January 2014   English For more information on the Oracle Linux curriculum, go to http://oracle.com/education/linux.

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  • Three Easy Ways of Providing Feedback to the Oracle AutoVue Team

    - by Celine Beck
    Customer feedback is essential in helping us deliver best-in-class Enterprise Visualization solutions which are centered around real-world usage. As the Oracle AutoVue Product Management team is busy prioritizing the next round of improvements, enhancements and new innovation to the AutoVue platform, I thought it would be a good idea to provide our blog-readers with a recap of how best to provide product feedback to the AutoVue Product Management team. This gives you the opportunity to help shape our future agenda and make our solutions better for you. Enterprise Visualization Special Interest Group (EV SIG): the AutoVue EV SIG is a customer-driven initiative that has recently been created to share knowledge and information between members and discuss common and best practices around Enterprise Visualization. The EV SIG also serves as a mechanism for establishing and communicating to AutoVue Product Management users’ collective priorities for the future development, direction and enhancement of the AutoVue product family with the objective of ensuring their continuous improvement. Essentially, EV SIG members meet in order to share and prioritize feedback and use this input to begin dialog with the AutoVue Product Management team on what they deem to be the most important improvements to Enterprise Visualization solutions. The AutoVue EV SIG is by far the best platform for sharing and relaying feedback to our Product Strategy / Management team regarding general product enhancements, industry-specific scenarios, new use cases, usability, support, deployability, etc, and helping us shape the future direction of Enterprise Visualization solutions. We strongly encourage ALL our customers to sign up for the SIG;  here is how you can do so: Sign up for the EVSIG mailing list b.    Visit the group’s website c.    Contact Dennis Walker at Harris Corporation directly should you have any questions: dwalke22-AT-harris-DOT-com Customer / Partner Advisory Boards: The AutoVue Product Strategy / Management team also periodically runs Customer and Partner Advisory Boards. These invitation-only events bring together individuals chosen from Oracle AutoVue’s top customers that are using AutoVue at the enterprise level, as well as strategic partners.  The idea here is to establish open lines of communication between top customers and partners and the Oracle AutoVue Product Strategy team, help us communicate AutoVue’s product direction, share perspectives on today and tomorrow’s challenges and needs for Enterprise Visualization, and validate that proposed additions to the product are valid industry solutions. Our next Customer / Partner Advisory Board will be held in San Francisco during Oracle Open World, please contact your account manager to find out more about the CAB Members’ nomination process. Enhancement Requests:  Enhancement requests are request logged by customers or partners with Product Development for a feature that is not currently available in Oracle AutoVue. Enhancement requests (ER) can be logged easily via the My Oracle Support portal. This is the best way to share feedback with us at the functionality level; for instance if you would like to see a new format supported in AutoVue or make suggestions as per how certain functionality can be improved or should behave. Once the ER is logged, it is then evaluated by Product Management based on feasibility, product adequation and business justification. Product Management then decides whether to consider this ER for future release or not. What helps accelerate the process is hearing from a large number of customers who urgently need a particular feature or configuration. Hence the importance of logging Metalink Service Requests, and describing in details your business expectations. You can include key milestones dates and justifications as to why this request is important and the benefits your organization stands to gain should this request be accepted. Again, feedback from customers and partners is critical to ensure we offer solutions that have the biggest impact on customers’ business processes and day-to-day operations. All feedback is welcome,. So please don’t be shy! 

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  • Oracle Social Network and the Flying Monkey Smart Target

    - by kellsey.ruppel
    Originally posted by Jake Kuramoto on The Apps Lab blog. I teased this before OpenWorld, and for those of you who didn’t make it to the show or didn’t come by the Office Hours to take the Oracle Social Network Technical Tour Noel (@noelportugal) ran, I give you the Flying Monkey Smart Target. In brief, Noel built a target, about two feet tall, which when struck, played monkey sounds and posted a comment to an Oracle Social Network Conversation, all controlled by a Raspberry Pi. He also connected a Dropcam to record the winner just prior to the strike. I’m not sure how it all works, but maybe Noel can post the technical specifics. Here’s Noel describing the Challenge, the Target and a few other tidbit in an interview with Friend of the ‘Lab, Bob Rhubart (@brhubart). The monkey target bits are 2:12-2:54 if you’re into brevity, but watch the whole thing. Here are some screen grabs from the Oracle Social Network Conversation, including the Conversation itself, where you can see all the strikes documented, the picture captured, and the annotation capabilities: #gallery-1 { margin: auto;? } #gallery-1 .gallery-item { float: left; margin-top: 10px; text-align: center; width: 33%; } #gallery-1 img { border: 2px solid #cfcfcf; } #gallery-1 .gallery-caption { margin-left: 0; }    That’s Diego in one shot, looking very focused, and Ernst in the other, who kindly annotated himself, two of the development team members. You might have seen them in the Oracle Social Network Hands-On Lab during the show. There’s a trend here. Not by accident, fun stuff like this has becoming our calling card, e.g. the Kscope 12 WebCenter Rock ‘em Sock ‘em Robots. Not only are these entertaining demonstrations, but they showcase what’s possible with RESTful APIs and get developers noodling on how easy it is to connect real objects to cloud services to fix pain points. I spoke to some great folks from the City of Atlanta about extending the concepts of the flying monkey target to physical asset monitoring. Just take an internet-connected camera with REST APIs like the Dropcam, wire it up to Oracle Social Netwok, and you can hack together a monitoring device for a datacenter or a warehouse. Sure, it’s easier said than done, but we’re a lot closer to that reality than we were even two years ago. Another noteworthy bit from Noel’s interview, beginning at 2:55, is the evolution of social developer. Speaking of, make sure to check out the Oracle Social Developer Community. Look for more on the social developer in the coming months. Noel has become quite the Raspberry Pi evangelist, and why not, it’s a great tool, a low-power Linux machine, cheap ($35!) and highly extensible, perfect for makers and students alike. He attended a meetup on Saturday before OpenWorld, and during the show, I heard him evangelizing the Pi and its capabilities to many people. There is some fantastic innovation forming in that ecosystem, much of it with Java. The OTN gang raffled off five Pis, and I expect to see lots of great stuff in the very near future. Stay tuned this week for posts on all our Challenge entrants. There’s some great innovation you won’t want to miss. Find the comments. Update: I forgot to mention that Noel used Twilio, one of his favorite services, during the show to send out Challenge updates and information to all the contestants.

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  • Focus on Social Relationship Management at Oracle OpenWorld

    - by Pat Ma
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 0 0 1 422 2408 involver 20 5 2825 14.0 Normal 0 false false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Greetings from Oracle OpenWorld 2012. Today, we’re going to focus on Social Relationship Management at Oracle OpenWorld.?Social networking is touching all businesses today.  Customers are speaking about your brand right now on social media sites. Your employees are speaking to one another on social media sites. In an Oracle survey, 40% of consumers factor in Facebook recommendations when making purchasing decisions. Despite the rise of social networking, 70% of marketers report having little understanding of social media conversations happening around their brand. Oracle has invested in technologies that will help companies leverage social media technologies for their enterprise. Our suite of social products is collectively known as Social Relationship Management. Customers are using Social Relationship Management to get analytics to social media conversations around their brand, manage multiple social media channels while keeping their brand consistent, optimize internal workflows and processes, and create better customer relationships and experiences. In this example, using Social Relationship Management, a high-end national grocery chain is able to see that “Coconut Water” is trending in San Francisco. They are now able to send a $2-off coconut water coupon to shoppers who have checked into their San Francisco locations. This promotion further drives sales of coconut water in San Francisco. In another example, using Social Relationship Management, a technology company creates multiple Facebook pages and runs campaigns on them. These social campaigns are now integrated and tracked as another marketing channel in Oracle Fusion CRM. The technology company can now track and respond to a particular customer as he moves across multiple channels – without having to restart the conversation each time the customer contacts the company. Furthermore, the technology company can see in one interface what marketing channels – including social – is performing best for each promotion. Besides being a Software-as-a-Service solution, social is also a Platform-as-a-Service solution. The benefit here is that customers can extend the functionality of our social applications to suit their particular needs or create their own social application from scratch. During the Social Developer track, developers are learning how to use Java and other industry-standard programming languages to plug in social functionality to enterprise applications. To see how Social Relationship Management can help your business build better relationships and experience with customers, visit us on the web at oracle.com/social. There are a lot more social-oriented sessions left at OpenWorld. To view a schedule of the upcoming social-oriented sessions, go here.

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  • Oracle Social Network Developer Challenge: Fishbowl Solutions

    - by Kellsey Ruppel
    Originally posted by Jake Kuramoto on The Apps Lab blog. Today, I give you the final entry in the Oracle Social Network Developer Challenge, held last week during OpenWorld. This one comes from Friend of the ‘Lab and Fishbowl Solutions (@fishbowle20) hacker, John Sim (@jrsim_uix), whom you might remember from his XBox Kinect demo at COLLABORATE 12 (presentation slides and abstract) hacks and other exploits with WebCenter. We put this challenge together specifically for developers like John, who like to experiment with new tools and push the envelope of what’s possible and build cool things, and as you can see from his entry John did just that, mashing together Google Maps and Oracle Social Network into a mobile app built with PhoneGap that uses the device’s camera and GPS to keep teams on the move in touch. He calls it a Mobile GeoTagging Solution, but I think Avengers Assemble! would have equally descriptive, given that was obviously his inspiration. Here’s his description of the mobile app: My proposed solution was to design and simplify GeoLocation mapping, and automate updates for users and teams on the move; who don’t have access to a laptop or want to take their ipads out – but allow them to make quick updates to OSN and upload photos taken from their mobile device – there and then. As part of this; the plan was to include a rules engine that could be configured by the user to allow the device to automatically update and post messages when they arrived at a set location(s). Inspiration for this came from on{x} – automate your life. Unfortunately, John didn’t make it to the conference to show off his hard work in person, but luckily, he had a colleague from Fishbowl and a video to showcase his work.    Here are some shots of John’s mobile app for your viewing pleasure: John’s thinking is sound. Geolocation is usually relegated to consumer use cases, thanks to services like foursquare, but distributed teams working on projects out in the world definitely need a way to stay in contact. Consider a construction job. Different contractors all converge on a single location, and time is money. Rather than calling or texting each other and risking a distracted driving accident, an app like John’s allows everyone on the job to see exactly where the other contractors are. Using his GPS rules, they could easily be notified about how close each is to the site, definitely useful when you have a flooring contractor sitting idle, waiting for an electrician to finish the wiring. The best part is that the project manager or general contractor could stay updated on all the action (or inaction) using Oracle Social Network, either sitting at a desk using the browser app or desktop client or on the go, using one of the native mobile apps built for Oracle Social Network. I can see this being used by insurance adjusters too, and really any team that, erm, assembles at a given spot. Of course, it’s also useful for meeting at the pub after the day’s work is done. Beyond people, this solution could also be implemented for physical objects that are in route to a destination. Say you’re a customer waiting on rail shipment or a package delivery. You could track your valuable’s whereabouts easily as they report their progress via checkins. If they deviated from the GPS rules, you’d be notified. You might even be able to get a picture into Oracle Social Network with some light hacking. Thanks to John and his colleagues at Fishbowl for participating in our challenge. We hope everyone had a good experience. Make sure to check out John’s blog post on his work and the experience using Oracle Social Network. Although this is the final, official entry we had, tomorrow, I’ll show you the work of someone who finished code, but wasn’t able to make the judging event. Stay tuned.

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  • Oracle MDM Maturity Model

    - by David Butler
    A few weeks ago, I discussed the results of a survey conducted by Oracle’s Insight team. The survey was based on the data management maturity model that the Oracle Insight team has developed over the years as they analyzed customer IT organizations to help them get more out of everything they already have. I thought you might like to learn more about the maturity model itself. It can help you figure out where you stand when it comes to getting your organizations data management act together. The model covers maturity levels around five key areas: Profiling data sources; Defining a data strategy; Defining a data consolidation plan; Data maintenance; and Data utilization. Profile data sources: Profiling data sources involves taking an inventory of all data sources from across your IT landscape. Then evaluate the quality of the data in each source system. This enables the scoping of what data to collect into an MDM hub and what rules are needed to insure data harmonization across systems. Define data strategy: A data strategy requires an understanding of the data usage. Given data usage, various data governance requirements need to be developed. This includes data controls and security rules as well as data structure and usage policies. Define data consolidation strategy: Consolidation requires defining your operational data model. How integration is to be accomplished. Cross referencing common data attributes from multiple systems is needed. Synchronization policies also need to be developed. Data maintenance: The desired standardization needs to be defined, including what constitutes a ‘match’ once the data has been standardized. Cleansing rules are a part of this methodology. Data quality monitoring requirements also need to be defined. Utilize the data: What data gets published, and who consumes the data must be determined. How to get the right data to the right place in the right format given its intended use must be understood. Validating the data and insuring security rules are in place and enforced are crucial aspects for full no-risk data utilization. For each of the above data management areas, a maturity level needs to be assessed. Where your organization wants to be should also be identified using the same maturity levels. This results in a sound gap analysis your organization can use to create action plans to achieve the ultimate goals. Marginal is the lowest level. It is characterized by manually maintaining trusted sources; lacking or inconsistent, silo’d structures with limited integration, and gaps in automation. Stable is the next leg up the MDM maturity staircase. It is characterized by tactical MDM implementations that are limited in scope and target a specific division.  It includes limited data stewardship capabilities as well. Best Practice is a serious MDM maturity level characterized by process automation improvements. The scope is enterprise wide. It is a business solution that provides a single version of the truth, with closed-loop data quality capabilities. It is typically driven by an enterprise architecture group with both business and IT representation.   Transformational is the highest MDM maturity level. At this level, MDM is quantitatively managed. It is integrated with Business Intelligence, SOA, and BPM. MDM is leveraged in business process orchestration. Take an inventory using this MDM Maturity Model and see where you are in your journey to full MDM maturity with all the business benefits that accrue to organizations who have mastered their data for the benefit of all operational applications, business processes, and analytical systems. To learn more, Trevor Naidoo and I have written the Oracle MDM Maturity Model whitepaper. It’s free, so go ahead and download it and use it as you see fit.

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  • Planning Bulletin for JRE 7: What EBS Customers Can Do Today

    - by Steven Chan (Oracle Development)
    An initiative to certify Oracle E-Business Suite with JRE 7 desktop clients is underway.  We have tested EBS 11.5.10.2, 12.0, and 12.1 with JRE 7. We have fixes for nearly all of the compatibility issues now, and are working hard to produce the remaining fixes quickly. A. When will JRE 7 be certified with Oracle E-Business Suite? We will announce the certification of the E-Business Suite with JRE 7 once all fixes are available, verified, and documented.  Certification announcements will be distributed through My Oracle Support, My Oracle Support Community Forums, Oracle Technology Network Forums, newsletters, and user group news outlets. Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates.  In addition to the standard communication channels listed above, customers are encouraged to monitor or subscribe to this blog.    B. What can customers do to prepare for the JRE 7 certification? Customers should ensure that they are on the latest available JRE 6 update. Of the compatibility issues identified so far with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue today by ensuring that they have applied the latest certified patches documented for JRE 6 configurations to their EBS application tier servers: Apply Forms patch 14615390 to EBS 11i environments (Note 125767.1) Apply Forms patch 14614795 to EBS 12.0 and 12.1 environments (Note 437878.1) These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied now. C. What else will be required by the final certified configuration? Oracle expects that all other compatibility issues will be resolved by installing a specific JRE 7 release, at minimum.  That specific release has not been finalized yet, and this is subject to change. D.  Where will the official patch requirements be documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 will be documented in updates to these published Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) Disclaimer The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • Consumer Oriented Search In Oracle Endeca Information Discovery – Part 1

    - by Bob Zurek
    Information Discovery, a core capability of Oracle Endeca Information Discovery, enables business users to rapidly search, discover and navigate through a wide variety of big data including structured, unstructured and semi-structured data. One of the key capabilities, among many, that differentiate our solution from others in the Information Discovery market is our deep support for search across this growing amount of varied big data. Our method and approach is very different than classic simple keyword search that is found in may information discovery solutions. In this first part of a series on the topic of search, I will walk you through many of the key capabilities that go beyond the simple search box that you might experience in products where search was clearly an afterthought or attempt to catch up to our core capabilities in this area. Lets explore. The core data management solution of Oracle Endeca Information Discovery is the Endeca Server, a hybrid search-analytical database that his highly scalable and column-oriented in nature. We will talk in more technical detail about the capabilities of the Endeca Server in future blog posts as this post is intended to give you a feel for the deep search capabilities that are an integral part of the Endeca Server. The Endeca Server provides best-of-breed search features aw well as a new class of features that are the first to be designed around the requirement to bridge structured, semi-structured and unstructured big data. Some of the key features of search include type a heads, automatic alphanumeric spell corrections, positional search, Booleans, wildcarding, natural language, and category search and query classification dialogs. This is just a subset of the advanced search capabilities found in Oracle Endeca Information Discovery. Search is an important feature that makes it possible for business users to explore on the diverse data sets the Endeca Server can hold at any one time. The search capabilities in the Endeca server differ from other Information Discovery products with simple “search boxes” in the following ways: The Endeca Server Supports Exploratory Search.  Enterprise data frequently requires the user to explore content through an ad hoc dialog, with guidance that helps them succeed. This has implications for how to design search features. Traditional search doesn’t assume a dialog, and so it uses relevance ranking to get its best guess to the top of the results list. It calculates many relevance factors for each query, like word frequency, distance, and meaning, and then reduces those many factors to a single score based on a proprietary “black box” formula. But how can a business users, searching, act on the information that the document is say only 38.1% relevant? In contrast, exploratory search gives users the opportunity to clarify what is relevant to them through refinements and summaries. This approach has received consumer endorsement through popular ecommerce sites where guided navigation across a broad range of products has helped consumers better discover choices that meet their, sometimes undetermined requirements. This same model exists in Oracle Endeca Information Discovery. In fact, the Endeca Server powers many of the most popular e-commerce sites in the world. The Endeca Server Supports Cascading Relevance. Traditional approaches of search reduce many relevance weights to a single score. This means that if a result with a good title match gets a similar score to one with an exact phrase match, they’ll appear next to each other in a list. But a user can’t deduce from their score why each got it’s ranking, even though that information could be valuable. Oracle Endeca Information Discovery takes a different approach. The Endeca Server stratifies results by a primary relevance strategy, and then breaks ties within a strata by ordering them with a secondary strategy, and so on. Application managers get the explicit means to compose these strategies based on their knowledge of their own domain. This approach gives both business users and managers a deterministic way to set and understand relevance. Now that you have an understanding of two of the core search capabilities in Oracle Endeca Information Discovery, our next blog post on this topic will discuss more advanced features including set search, second-order relevance as well as an understanding of faceted search mechanisms that include queries and filters.  

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  • Where to find Oracle Training for BI & EPM Partners

    - by Mike.Hallett(at)Oracle-BI&EPM
    We run both “Live Virtual Training” (web-based classes) as well as “In Class Training” in most countries around Europe, Middle East and Africa. Some of these are subsidised for OPN partners, while others are available at a discount (usually 25%) to OPN partners via OU (Oracle University).  To see what is scheduled for in-depth hands-on implementation training for partners see:   Oracle Business Intelligence Enterprise Edition Plus Implementation Boot Camp For example, these are some of the OBI11g Boot-camps we currently have scheduled: 11 - 15 June 2012 Bucharest, Romania 21 - 23 August 2012 Johannesburg, South Africa 24 - 28 September 2012 Utrecht, Netherlands Oracle Essbase Implementation Boot Camp Oracle GoldenGate Implementation Boot Camp Hyperion Planning Boot Camp   Hyperion Financial Management Boot Camp   Oracle Business Intelligence Applications for ERP Boot Camp     You can also selectively filter search for courses via the Partner Events Calendar @ http://events.oracle.com/search/search?group=Events&keyword=OPN+Only   Otherwise, it is worth checking the Oracle Partner Enablement BLOG for any BI / EPM news, especially the sub-Blogs on the right for each country.   There is also a monthly Partner Enablement Update (PDF) to find out the latest partner training on Oracle's new products and new releases.

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  • Learn to use PHP and Python with Oracle Database

    - by christopher.jones
    The Oracle Learning Library has posted up the latest "Oracle By Example" labs giving an introduction to PHP & Python with the Oracle Database : Using PHP with Oracle Database 11g - a basic introduction Developing a PHP Web Application with Oracle Database 11g - a Zend Framework application using the NetBeans IDE Using Python With Oracle Database 11g - a basic introduction Using the Django Framework with Python and Oracle Database 11g - a basic web application

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  • Database Vault 11gR2 11.2.0.1 Certified with Oracle E-Business Suite

    - by Steven Chan
    Oracle Database Vault allows security administrators to protect a database from privileged account access to application data.  Database objects can be placed in protected realms, which can be accessed only if a specific set of conditions are met.  Oracle Database Vault 11gR2 11.2.0.1 is now certified with Oracle E-Business Suite Release 11i and 12.You can now enable Database Vault 11gR2 on your existing E-Business Suite 11.2.0.1 Database instance.  If you already have DB Vault 10gR2 or 11gR1 enabled in your E-Business Suite environment, you can now upgrade to the 11gR2 Database.  We also support EBS patching with Database Vault 11.2.0.1 enabled. Our DB Vault realm creation and grants-related scripts have been updated to reduce patching downtimes.

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