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• Having a Proactive Patch Plan is the way to Go!

  - by user793553

  BUILDING A SUCCESSFUL PATCHING STRATEGY Make Patching Easy! Having a Patching Strategy for your E-Business Suite system is a great way to manage your system downtime, identify the proper resources needed to perform the necessary task and familiarizing yourself with the Patching Tools in EBS. Having a Proactive Patch Plan is the way to Go! Proactive Patching is a preventive measure allowing you to have a complete patching strategy when applying patches periodically. Oracle provides several tools to help you get started to set the foundation for a solid and proactive patching strategy in Note 313.1 - "Patching & Maintenance Advisor: E-Business Suite 11i and R12". It details all the steps and tooling available for the patching strategy along with the benefits. Among other things it covers the following: How to plan ahead for system downtime Patching Tools in E-Business Suite (Autopatch, OUI, OPatch) How to Identify Patches (RUPs, EBS Family Packs, Critical Patch Updates, etc) How to properly test your patching plan and move to Production Make sure you visit the New E-Business Patching Community! We encourage you to access the "E-Business Patching Community" prior to applying an E-Business Suite patch. Doing so will allow you to explore perspectives shared by industry peers, get real-world experiences with the patch, and benefit from known solutions and lessons learned. Additionally, Oracle Support engineers monitor discussion topics to help provide guidance and solutions for your E-Business Suite patching needs. This is a valuable opportunity to "Get Proactive" with the patching and maintenance of your E-Business Suite environment. Start now, and find fast, proactive resolutions before you begin. Related Articles: What's the Best Way to Patch an E-Business Suite Environment? Patch Wizard Utility

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• June 12: Projects Webcast: Overview of Grants and the functionality

  - by Oracle_EBS

  ADVISOR WEBCAST: Grants OverviewPRODUCT FAMILY: Projects June 12, 2012 at 11 am ET, 9 am MT, 8 am PT This one-hour session is recommended for technical and functional users who use or are considering using the Grants functionality within Oracle Projects.TOPICS WILL INCLUDE: Overview of Grants and the functionality A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• The New My Oracle Support User Interface (HTML-based)

  - by user793553

  A single source for learning about the latest enhancements to the My Oracle Support User Interface... On January 27, 2012, we launched a new My Oracle Support HTML-based user interface (UI). The new user interface is built using Oracle’s Application Development Framework and is our first step towards providing a single online support portal for our customers and partners; one that all users will transition to in the coming months. Further enhancements to the HTML-based user interface are planned for April 13, 2012. We will transition users of the standard Flash-based interface in the coming months. To help facilitate a smooth transition, we invite you to preview and begin using the new My Oracle Support interface by going to supporthtml.oracle.com and sign in using your Single Sign-on username and password For full information regarding functionality, supported browsers and links to quick and easy videos on how to navigate the new UI, please check out Doc ID 1385682.1 

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• New MyOracleSupport (MOS)Interface Coming 13 July 2012

  - by user793553

  On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version. Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality. Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include: Streamlined, three-step process for initiating new Service Requests (SRs) Single, consistent workflow for both hardware and software incidents Enhanced personalization and filtering within the user interface New accessibility features (enabling screen readers, large fonts, etc.) Additionally, please note Internet Explorer 6 (IE6) will no longer be supported. For further information, please check Doc ID 1385682.1

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• Should I tell a departed coworker about their "sev 1" defect?

  - by noahz

  I had a co-worker leave our company recently. Before leaving, he coded a component that had a severe memory leak that caused a production outage (OutOfMemoryError in Java). The problem was essentially a HashMap that grew and never removed entries, and the solution was to replace the HashMap with a cache implementation. From a professional standpoint, I feel that I should let him know about the defect so he can learn from the error. On the other hand, once people leave a company, they often don't want to hear about legacy projects that they have left behind for bigger and better things. What is the general protocol for this sort of situation?

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• 100% Product Coverage in EBS CRM Communities

  - by Oracle_EBS

  Starting June 1st we are now providing 100% coverage for the entire Oracle CRM product line! To facilitate this growth we have made the following changes: Quoting, Telesales, Mobile Field Service and Lease and Finance Management have all been decommissioned and their content moved to their respective communities. Quoting and Telesales are now covered in the newly renamed Sales, Marketing & Common Apps community. Mobile Field Service is now covered in the Field Service Product Family community which used to be called Depot Repair. Lease and Finance Management is now under Contracts. The CRM Communities are an excellent channel for collaborating on issues that are not highly time sensitive or complex. Check with Oracle experts and Industry Peers as they can provide a clue or a nudge toward an answer or a confirmation on a workaround. Some of the best and brightest will be there to assist you. Check the News & Announcement regions for an updated list of covered products. Here are links to the current CRM communities. Service Install Base Contracts CRMO Field Service Product Family Sales, Marketing & Common Apps Trade Management Sales Compensation

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• Upcoming Webcast: Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic Test

  - by Oracle_EBS

  ADVISOR WEBCAST: Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic TestPRODUCT FAMILY: Oracle Payables March 28, 2012 at 10 am ET, 8 am MT, 6 am PT, 7:30 pm India This one-hours session is recommended for technical and functional users who create and setup separate responsibilities to achieve various supplier inquiry /update functionalities but encounter issues while accessing these functions and system does not behave as intended. In this session, we will discuss various reasons and the solutions to resolve the issues encountered.TOPICS WILL INCLUDE: Understanding the architecture of suppliers in R12 What is Employee/Standard Supplier Inquiry/Update Responsibility Setup Diagnostic Test and when to use that How to run the diagnostic How to interpret the diagnostic output and make necessary changes to setup. A brief description about the supplier import diagnostic script used to trouble shoot import issues. A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• Tips for developing with a remote team

  - by mVChr

  My company has corporate offices around the country and I have been hired under contract to work in one office while the rest of my team works in another. We are in the same time zone, but definitely remote. I have not met the team yet, but will be flying up there soon. What is your best advice for integrating and developing with this team? What are the most important priorities? Standard versioning control, e-mail, phone, conference call and IM are all available resources, however Google apps, Skype and the like are not for security reasons.

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• Link instead of Attaching

  - by Daniel Moth

  With email storage not being an issue in many companies (I think I currently have 25GB of storage on my email account, I don’t even think about storage), this encourages bad behaviors such as liberally attaching office documents to emails instead of sharing a link to the document in SharePoint or SkyDrive or some file share etc. Attaching a file admittedly has its usage scenarios too, but it should not be the default. I thought I'd list the reasons why sharing a link can be better than attaching files directly. In no particular order: Better Review. It allows multiple recipients to review the file and their comments are aggregated into a single document. The alternative is everyone having to detach the document, add their comments, then send back to you, and then you have to collate. Wirth the alternative, you also potentially miss out on recipients reading comments from other recipients. Always up to date. The attachment becomes a fork instead of an always up to date document. For example, you send the email on Thursday, I only open it on Tuesday: between those days you could have made updates that now I am missing because you decided to share a link instead of an attachment. Better bookmarking. When I need to find that document you shared, you are forcing me to search through my email (I may not even be running outlook), instead of opening the link which I have bookmarked in my browser or my collection of links in my OneNote or from the recent/pinned links of the office app on my task bar, etc. Can control access. If someone accidentally or naively forwards your link to someone outside your group/org who you’d prefer not to have access to it, the location of the document can be protected with specific access control. Can add more recipients. If someone adds people to the email thread in outlook, your attachment doesn't get re-attached - instead, the person added is left without the attachment unless someone remembers to re-attach it. If it was a link, they are immediately caught up without further actions. Enable Discovery. If you put it on a share, I may be able to discover other cool stuff that lives alongside that document. Save on storage. So this doesn't apply to me given my opening statement, but if in your company you do have such limitations, attaching files eats up storage on all recipients accounts and will also get "lost" when those people archive email (and lose completely at some point if they follow the company retention policy). Like I said, attachments do have their place, but they should be an explicit choice for explicit reasons rather than the default. Comments about this post by Daniel Moth welcome at the original blog.

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• March 21 EBS Webcast: A Functional and Technical Overview of Batch Layer Costing When Using Actual Costing

  - by Oracle_EBS

  ADVISOR WEBCAST: A Functional and Technical Overview of Batch Layer Costing When Using Actual CostingPRODUCT FAMILY: Process Manufacturing - EBS March 21, 2012 at 11 am ET, 9 am MT, 8 am PT This one-hour session is recommended for technical and functional users who use Actual Costing in OPM Financials. You will gain a better understanding of why layer costing was introduced, how it works, what benefits it provides, and how to get the the most out of this functionality.TOPICS WILL INCLUDE: Explain why Batch Layer Costing when using Actual Costing was introduced How this functionality works What benefits provided with Batch Layer Costing when using Actual Costing Tips to make this functionality work as desired Technical overview A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• Upcoming Webcast: ATG Live Webcast April 5: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager

  - by Oracle_EBS

  Please consider attending the following Webcast announced today on Steven Chan's E-Business Blog linked below.  Please visit his blog to learn more and to register. Managing Your Oracle E-Business Suite with Oracle Enterprise Manager   The topics covered in this webcast will be: Manage your EBS system configurations Monitor your EBS environment's performance and uptime Keep multiple EBS environments in sync with their patches and configurations Create patches for your EBS customizations and apply them with Oracle's own patching tools Visit here to learn more and join today!

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• AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management

  - by Oracle_EBS

  Do you need help in understanding the concepts or how to setup the Approval Management Engine (AME) for requisition approvals? See the new diagnostic Note 1437183.1 'AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management'. AME is designed to generate the approval list according to the conditions and rules you define in the setup. This troubleshooting guide will help you understand how AME builds the default approval list for Purchasing and help users find solutions for scenarios where the approval list fails to be generated. Follow along with the logical steps for troubleshooting.  The note first reviews how to generate the AME Setup report.   For example in the note we see a fragment of the setup report. Notice it has different sections for each one of the setup categories including attributes, conditions, rules, action types, approval groups etc.  How the default approval list is built in AME is then reviewed, followed by the logical steps for diagnosing issues.  The diagnostic steps include how to run the Test Workbench, as well as how to obtain valuable debug and exception information.  Then follow along using the steps to build a simple test case to sharpen your understanding.

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• New and Noteworthy Fixed Assets Notes

  - by Oracle_EBS

  A new white paper for Integrating Oracle Inventory Transactions Into Oracle Projects To Generate Asset Lines & Interface Assets To Fixed Assets (Doc ID 1392743.1) A listing of available Oracle E-Business Fixed Assets Diagnostics (Doc ID 1362875.1) Information on the knowledge management enhancements made in My Oracle Support Knowledge Management Version 6.0 Release (Doc ID 1393516.1) The new Period Close Advisor for the Release 12 E-Business Suite (Doc ID 335.1).  What is the Period Close Advisor?  The Period Close Advisor provides guidance on recommended period end procedures for E-Business Release 12.x.  It is intended to be generic and does not relate to a specific organization or industry.  Step by step best practices with tips and troubleshooting references are provided to assist you through each phase.  The EBS R12 Period Close Advisor for Assets data can also be found in a standalone note (Doc ID 1359475.1)

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• Top Tips and Tricks Documents for Oracle Install Base

  - by Oracle_EBS

   EBS Install Base Implementer?  Consider the following references as identified by Oracle Install Base Engineers as our Top Tips and Tricks knowledge documents. Top Install Base Tips and Tricks Documents Troubleshoot: Oracle Install Base (Doc ID 1351860.1) How to Use Installed Base Error Transaction Diagnostics Script IBtxnerr.sql (Doc ID 365697.1) Cannot See Customer Product Instance in Installed Base after Item is Shipped (Doc ID 1309943.1) How To Obtain the CSE/CSI Log and Debug Files For Your Oracle Support Engineer (Doc ID 239627.1) Troubleshooting Install Base Errors in the Transaction Errors Processing Form (Doc ID 577978.1) How to Solve Installed Base Error Transactions Using Installed Base Data Correction and Synchronization Program (Doc ID 734933.1) Common Installed Base Transaction Error Messages (Doc ID 856825.1) Install Base Transaction Errors Master Repository (Doc ID 1289858.1) How To Remove Extended Attributes From IB? (Doc ID 1357667.1) 

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• Update to Alert on Java Runtime Environment (JRE) for EBS end-users on Windows

  - by user793553

  To ensure that Java users remain on a secure version, Windows systems that rely on auto-update will be auto-updated from JRE 6 to JRE 7. Until E-Business Suite is certified with JRE 7, EBS users should not rely on the Windows auto-update mechanism for their client machines and should manually keep the JRE up to date with the latest version of JRE 6 until further notice.   Click here for more details and for instructions on how to get the latest version of JRE 6  

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• April 24 Webcast: Procurement: How to Solve Errors with Receiving Transactions

  - by Oracle_EBS

  ADVISOR WEBCAST: How to Solve Errors with Receiving TransactionsPRODUCT FAMILY: E-Business : Procurement April 24, 2012 at 14:00 UK / 15:00 CET / 06:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern/ 3:00 pm Egypt Time Session description that sets customer expectations such as This one-hour session is recommended for technical and functional users need to know about verifying the receiving transactions errors, troubleshoot it and fix it from the application forms and the back-end. TOPICS WILL INCLUDE: Setup and normal transactions The cause of (RVTTH-115B, RVTTH-115D, RVTTH-115F, RVTTH-115H, RVTTH-115J) and how to identify it The troubleshooting and solution of this issue in a non WMS org The solution of this issue in WMS org A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.   Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• April 10 EBS WEBCAST: Cost Management Intercompany Accounting for Internal Order and Drop Shipment

  - by Oracle_EBS

  ADVISOR WEBCAST: Cost Management Intercompany Accounting for Internal Order and Drop ShipmentPRODUCT FAMILY: Cost Management April 10, 2012 at 11 am ET, 9 am MT, 8 am PT This one-hour advisor webcast discusses Intercompany Accounting for Internal Order and Drop Shipments. This session is recommended for technical and functional users who work on the costing part of the Internal Order and Drop Shipment cycles.TOPICS WILL INCLUDE: Understand the various setups involved in Intercompany Accounting Understand the accounting entries generated for different setups in Intercompany Accounting A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• Necessary Infrastructure for large project with many components communicating through IPCs

  - by jluzwick

  I have a fairly in depth question which probably doesn't have an exact answer. As a software engineer, I am usually tasked with working on a program or project with minimal understanding of how other components or programs in the project interact with each other. When one program fails in a sea of multiple components and processes, what infrastructure elements are necessary to ensure that the problem can be accurately tracked to the violating application? More specifically, what infrastructure elements should be necessary for this large project and which are optional but very helpful. One such example I can think of is some form of a common logging infrastructure that allows for a developer or tester to easily browse through a log that contains numerous components for messages that might allude to the culprit program along with a "trail" of what happened before the issue occurred. I'm thinking of something similar to Androids alogcat tool. These necessary infrastructure elements should be language-agnostic. While these elements should be understood by all engineers on the team in question, which elements should be understood at great detail by the technical system engineers and what should the individual software engineers be responsible for adding to their tools to allow for such infrastructures to take hold? Please feel free to ask for clarification if something does not make sense as I understand this question is very broad and needs some refinement. I will refine as necessary from the answers and comments I receive. Thanks for any help!

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• How do you explain refactoring to a non-technical person?

  - by Benjol

  (This question was inspired by the most-voted answer here) How do you go about explaining refactoring (and technical debt) to a non-technical person (typically a PHB or customer)? ("What, it's going to cost me a month of your work with no visible difference?!") UPDATE Thanks for all the answers so far, I think this list will provide several useful analogies to which we can point the appropriate people (though editing out references to PHBs may be wise!)

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• Upcoming Webcast: Cost Management Intercompany Accounting for Internal Order and Drop Shipment

  - by Oracle_EBS

  ADVISOR WEBCAST: Cost Management Intercompany Accounting for Internal Order and Drop ShipmentPRODUCT FAMILY: Cost Management April 10, 2012 at 11 am ET, 9 am MT, 8 am PT This one-hour advisor webcast discusses Intercompany Accounting for Internal Order and Drop Shipments. This session is recommended for technical and functional users who work on the costing part of the Internal Order and Drop Shipment cycles.TOPICS WILL INCLUDE: Understand the various setups involved in Intercompany Accounting Understand the accounting entries generated for different setups in Intercompany Accounting A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• New! EBS CRM Service Request Templating Online

  - by Oracle_EBS

  In an effort to improve the user experience changes have been made to Service Request (SR) creation process using My Oracle Support (MOS). This change is now online for several high-use CRM products. We aimed to streamline the process by reducing the number of questions, making subsequent questions conditional on previous responses, reducing lists of problem categories, and recommending key documents/evidence which should be supplied to help the Support engineer progress the issue. The process is now divided into three steps: Problem - prompts for a summary of the issue, and what steps have to be performed to re-produce the issue More Information - users will see the biggest change, as they select the ‘Problem Type’, which then presents a series of suggested attachments to upload Severity/Contact - section records who to contact, by what means, and the degree of urgency for the issue. The products included are: · Incentive Compensation · Trade Management · Site Hub · Incentive Compensation Analytics for Oracle Data Integrator · TeleService · Install Base · Quoting · Sales · Field Service · Service Contracts

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• June 14th Webcast: Using Personalization in Oracle eAM

  - by Oracle_EBS

  ADVISOR WEBCAST: Using Personalization in Oracle eAMPRODUCT FAMILY: Enterprise Asset Management June 14, 2012 at 11 am ET, 9 am MT, 8 am PT Personalization is the ability within an E-Business Suite instance to make changes to the look and behavior of OA Framework-based pages without programming (and, therefore, upgradeable!).TOPICS WILL INCLUDE: Oracle eAM customers have leveraged Personalization to address many of the following use cases: making a non-mandatory field mandatory on a Work Order adding a new field to the header region entering the specifications for a new field disabling a field to prevent user entry adding Asset Description to Create Work Request Page viewing Asset Hierarchy in Create Work Request Page setting Auto Request Material Flag to yes by default A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Current Schedule can be found on Note 740966.1 Post Presentation Recordings can be found on Note 740964.1

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• Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

  - by user793044

  Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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• Does data size in TCP/UDP make a difference on transmission time

  - by liortal

  While discussing the development of a network component for our game engine, a member of our team suggested that transmitting either 500 bytes or 1k of data using UDP makes no difference from performance perspective of the system (the time it takes to transmit the data). He actually said that as long as you don't cross the MTU size, the size of the transmitted data doesn't really matter as it's all the same. Is that true for UDP? what about TCP? That sounds just plain wrong to me, but i am not a network expert. *I've been reading about other companies' game networking architectures, and it seems they're all trying to keep transmitted data to a minimum, making my colleague's claims seem even more unreasonable.

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• Sharing ideas without risk of leaking

  - by eversor

  As freelancers, we meet somewhere and chat about a new idea for a project, brainstorm etc. Up to this point, we have taken notes of the ideas, but we would like to be able to share more efficiently the ideas with each other. However, I fear that if I use some online product (such as Google Docs) these ideas could be seen by people outside the team (employees of the company of the online product, other users...). I am not sure if I am being a little Paranoid parrot... One solution that we have considered is to install a Subversion with just one ideas.txt. But that would require a server in one of our houses, which is a little unconfortable. So how do you share your ideas for a new project with your team without risking the ideas to be stolen?

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