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  • Announcing the New Virtual Briefing Center

    - by Theresa Hickman
    Do you want to hear about real-world customer success stories? Or listen to Oracle Application leaders discuss the value in the latest releases of Oracle Application products? Do you want one place to download up-to-date content, including white papers, podcasts, webcasts and presentations? Did you miss the Virtual Trade Show at the beginning of 2011? If you answered yes to any of these questions, then the Virtual Briefing Center is the place to get up-to-date Oracle product information for Oracle E-Business Suite, PeopleSoft, JD Edwards, Fusion, Siebel and Hyperion across multiple product areas from financials, procurement, supply chain, CRM, Performance Management, and more. Every month we will have "Monthly Spotlights" to showcase new content. The following lists the upcoming live webcasts in July 2011: Weds. July 6, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear about Amway’s upgrade to Oracle E-Business Suite 12.1 and how they stabilized financial modules, especially the month-end close processes. Thurs. July 14, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear West Corporation share their PeopleSoft 9.1 upgrade, resulting in improved self-service, more robust reporting capabilities and new workflow and processes. Thurs. July 21, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Learn how MFlex improved their operations, saved manpower and reduced time to close with their upgrade to JD Edwards EnterpriseOne 9.0. Thurs. July 28, 2011 at 9:00 a.m. PST/12:00 p.m. EST: IEEE discusses their upgrade to Siebel 8.1 using open web service architecture for faster SOA enablement allowing them to scale their membership capacity by 250%. If you cannot attend any of the above live events, that's OK because each of the webcasts in this series will be recorded and available on demand. And for you Financials folks who may have missed the webcasts from the Virtual Trade Show earlier this year, you can view them on demand by Visiting the Resource Library: Planning Your Successful Upgrade to Oracle E-Business Suite Financials 12.1. In this session, Bryant and Stratton College talk about their upgrade. Planning Your Successful Upgrade to PeopleSoft Financials 9.1. In this session, the University of Central Florida share their upgrade story. Fusion Financials: The New Standard for Finance. In this session, Terrance Wampler, the VP of Financial Application Strategy discusses the business value of Oracle's next generation financial applications and how customers can take advantage of Fusion Financials alongside their existing investments. What are you waiting for? Register now!

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  • Exadata ROI cases

    - by Javier Puerta
    The following cases illustrate the type of ROI benefits that customers can obtain from their investment in Exadata infrastructure. Australian Finance Group will achieve a 42% ROI by and break even in three years by consolidating Oracle E-Business Suite and Siebel applications on Oracle Exadata.  Read the ROI case at: http://www.oracle.com/us/corporate/customers/afg-1-exadata-cs-1354807.pdf In addition to this study, there are Oracle Exadata Mainstay ROI Case Studies for the following: Merck -Pharma, Oracle Exadata Achieves Fivefold Performance Increase for Critical Product Research Platform Turkcell Accelerates Reporting Tenfold, Saves on Storage and Energy Costs with Consolidated Oracle Exadata Platform

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Oracle Business Intelligence Applications

    Scopri le caratteristiche di Oracle BI Applications, la strategia, l'offerta e i vantaggi delle applicazioni di analitiche di Oracle. Con Oracle BI Applications è possibile valorizzare al meglio il patrimonio informativo delle applicazioni Oracle E-Business Suite, PeopleSoft, Siebel e SAP, ottenendo le informazioni necessarie a prendere le decisioni migliori.

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  • Oracle Business Intelligence Applications

    Entienda la estrategia de Oracle en Business Intelligence, su oferta de soluciones y cómo los clientes actuales están consiguiendo el conocimiento que ellos necesitan para tomar mejores decisiones con las Aplicaciones de Business Intelligence de Oracle. Las Aplicaciones de Business Intelligence de Oracle ayudan a los clientes a obtener mayor valor de los sistemas existentes incluyendo E-Business Suite, Peoplesoft, Siebel y otros sistemas como SAP.

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  • Lowering the Cost of Apps Infrastructure

    Every enterprise application - your Oracle E-Business Suite, Oracle PeopleSoft and Oracle Siebel applications - require a fast, scalable, secure and reliable database that delivers on business users' quality of service expectations. But, the database used and how it is implemented can dramatically impact the cost of that infrastructure. In this podcast, we'll discuss how customers are optimizing Oracle Database 11g and Oracle Exadata to lower the cost of their application's infrastructure.

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  • Oracle Applications???????????????

    - by junko.ishikawa
    ????????????????????????????Oracle E-Business Suite???JD Edwards EnterpriseOne???PeopleSoft Enterprise???Siebel CRM?????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????Oracle Fusion Middleware???????????????????????????????????????????18????????????????????????????????????

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  • My Oracle Support ?????????·??????????

    - by Takeyoshi Sasaki
    ??? My Oracle Support ?????????·????????????????????????? My Oracle Support ?????????·?????????? My Oracle Support ?????????????????????????? ????????·?????????????????????????????????????·?????????????????????????????·????????????????????? ?????????????????????????·?????????????????? Oracle KROWN???? Oracle KROWN??????·???? Oracle?????PeopleSoft/JD Edwards Website Siebel SupportWeb-Japan ???My Oracle Support ???????????????????????????

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  • Welcome to the Oracle Retail International Blog

    - by sarah.taylor(at)oracle.com
    Welcome to the first post of the new Oracle Retail International Blog. Retail is an international business and today's successful retailers view themselves in the context of a global market. A niche fashion business in Tokyo will learn marketing strategies from the luxury brands of Milan, an independent grocer in Oslo will source the same global brands as a supermarket in Oklahoma, and every retailer in the world will measure their multi-channel operation against the international e-commerce giant Amazon.  Why? Because today's customer is a global customer with unparalleled expectations on choice, price and service. Today's consumers have access to more information on retail than ever before. Technology allows people to shop from their home, their office or from the phone in their pocket, wherever they are and at whatever time suits them. Customers are using the web to search for products and promotions. They are also using the web to develop their voice in commenting on products and services that have delighted or disappointed. In an information rich industry, this customer element creates a new world of data. The best retailers are developing eagle eyes for reading customer activity and turning it into profitable decisions. Ultimately, whether you choose to compete or shop on price, service, product innovation, excellent operations or all of the above - the international world of retail has become an inspiration for all - retailer and consumer alike.  Retail as an industry is growing and diversifying at a faster rate than ever before. Yet it is still the customer who picks the winners and the losers on the retail field. Economic circumstances transform the rules, but it is still the customer who dictates the game, the pace, the price, and the perception of the brand. Wise retailers never rest on their laurels. They are always shopping for ideas on how to improve and differentiate the offer at every touch point to meet the customer's needs better than anyone else and to gain each customer's loyalty at a time when loyalty can be cheap. With this blog, I hope that we might provide a hub for discussion around what unifies retail and how technology supports both the retailer and customer experience. Despite the competitive nature of this market, we hope that this will provide an opportunity to share experiences and lessons learnt with a view that knowledge can only help this industry to grow and develop. At Oracle we've been supporting retailers for many years. Many of us have worked within retail organisations all over the world, myself included. With this in mind, I don't feel it is too bold a statement to say that Oracle understands retail. We wouldn't be so heavily integrated in some of the biggest and most well-known names in retail if we didn't. With this blog, we intend to create a community of international retailers that can exchange ideas and experiences, debate collective challenges and drive a better understanding of this continually evolving industry. Events such as the World Retail Congress and NRF's Big Show bring enormous value to the retail industry providing platforms for discussion and learning but they happen once a year. We wanted to create a platform for discussion on a different level and that like retail, is always on. We hope not only to bring commitment to being not only the infrastructure that brings all of their systems together within a retail business, but an infrastructure that supports the industry internationally to grow and flourish through creating a platform for networking, discussion, creativity, vision and strategy. Please feel free to ask questions or comment using the comments functionality.  You might also want to visit our other Oracle Retail social media sites: Facebook - http://www.facebook.com/oracleretail YouTube - http://www.youtube.com/user/oracleretail Twitter - http://twitter.com/#!/oracleretailInsight-Driven Retailing Blog - http://blogs.oracle.com/retail/

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  • How to Waste Your Marketing Budget

    - by Mike Stiles
    Philosophers have long said if you find out where a man’s money is, you’ll know where his heart is. Find out where money in a marketing budget is allocated, and you’ll know how adaptive and ready that company is for the near future. Marketing spends are an investment. Not unlike buying stock, the money is placed in areas the marketer feels will yield the highest return. Good stock pickers know the lay of the land, the sectors, the companies, and trends. Likewise, good marketers should know the media available to them, their audience, what they like & want, what they want their marketing to achieve…and trends. So what are they doing? And how are they doing? A recent eTail report shows nearly half of retailers planned on focusing on SEO, SEM, and site research technologies in the coming months. On the surface, that’s smart. You want people to find you. And you’re willing to let the SEO tail wag the dog and dictate the quality (or lack thereof) of your content such as blogs to make that happen. So search is prioritized well ahead of social, multi-channel initiatives, email, even mobile - despite the undisputed explosive growth and adoption of it by the public. 13% of retailers plan to focus on online video in the next 3 months. 29% said they’d look at it in 6 months. Buying SEO trickery is easy. Attracting and holding an audience with wanted, relevant content…that’s the hard part. So marketers continue to kick the content can down the road. Pretty risky since content can draw and bind customers to you. Asked to look a year ahead, retailers started thinking about CRM systems, customer segmentation, and loyalty, (again well ahead of online video, social and site personalization). What these investors are missing is social is spreading across every function of the enterprise and will be a part of CRM, personalization, loyalty programs, etc. They’re using social for engagement but not for PR, customer service, and sales. Mistake. Allocations are being made seemingly blind to the trends. Even more peculiar are the results of an analysis Mary Meeker of Kleiner Perkins made. She looked at how much time people spend with media types and how marketers are investing in those media. 26% of media consumption is online, marketers spend 22% of their ad budgets there. 10% of media time is spent with mobile, but marketers are spending 1% of their ad budgets there. 7% of media time is spent with print, but (get this) marketers spend 25% of their ad budgets there. It’s like being on Superman’s Bizarro World. Mary adds that of the online spending, most goes to search while spends on content, even ad content, stayed flat. Stock pickers know to buy low and sell high. It means peering with info in hand into the likely future of a stock and making the investment in it before it peaks. Either marketers aren’t believing the data and trends they’re seeing, or they can’t convince higher-ups to acknowledge change and adjust their portfolios accordingly. Follow @mikestilesImage via stock.xchng

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  • Analytics in an Omni-Channel World

    - by David Dorf
    Retail has been around ever since mankind started bartering.  The earliest transactions were very specific to the individuals buying and selling, then someone had the bright idea to open a store.  Those transactions were a little more generic, but the store owner still knew his customers and what they wanted.  As the chains rolled out, customer intimacy was sacrificed for scale, and retailers began to rely on segments and clusters.  But thanks to the widespread availability of data and the technology to convert said data into information, retailers are getting back to details. The retail industry is following a maturity model for analytics that is has progressed through five stages, each delivering more value than the previous. Store Analytics Brick-and-mortar retailers (and pure-play catalogers as well) that collect anonymous basket-level data are able to get some sense of demand to help with allocation decisions.  Promotions and foot-traffic can be measured to understand marketing effectiveness and perhaps focus groups can help test ideas.  But decisions are influenced by the majority, using faceless customer segments and aggregated industry data points.  Loyalty programs help a little, but in many cases the cost outweighs the benefits. Web Analytics The Web made it much easier to collect data on specific, yet still anonymous consumers using cookies to track visits. Clickstreams and product searches are analyzed to understand the purchase journey, gauge demand, and better understand up-selling opportunities.  Personalization begins to allow retailers target market consumers with recommendations. Cross-Channel Analytics This phase is a minor one, but where most retailers probably sit today.  They are able to use information from one channel to bolster activities in another. However, there are technical challenges combining data silos so its not an easy task.  But for those retailers that are able to perform analytics on both sources of data, the pay-off is pretty nice.  Revenue per customer begins to go up as customers have a better brand experience. Mobile & Social Analytics Big data technologies are enabling a 360-degree view of the customer by incorporating psychographic data from social sites alongside traditional demographic data.  Retailers can track individual preferences, opinions, hobbies, etc. in order to understand a consumer's motivations.  Using mobile devices, consumers can interact with brands anywhere, anytime, accessing deep product information and reviews.  Mobile, combined with a loyalty program, presents an opportunity to put shopping into geographic context, understanding paths to the store, patterns within the store, and be an always-on advertising conduit. Omni-Channel Analytics All this data along with the proper technology represents a new paradigm in which the clock is turned back and retail becomes very personal once again.  Rich, individualized data better illuminates demand, allows for highly localized assortments, and helps tailor up-selling.  Interactions with all channels help build an accurate profile of each consumer, and allows retailers to tailor the retail experience to meet the heightened expectations of today's sophisticated shopper.  And of course this culminates in greater customer satisfaction and business profitability.

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  • Isis Finally Rolls Out

    - by David Dorf
    Google has rolled their wallet out for several chains; I see the NFC readers in Walgreen's when I'm sent their for milk.  But Isis has been relatively quiet until now.  As of last week they have finally launched in their two test cities: Austin, and Salt Lake City.  Below are the supported carriers and phones as of now, but more phones will be added later. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} AT&T supports: HTC One™ X, LG Escape™, Samsung Galaxy Exhilarate™, Samsung Galaxy S® III, Samsung Galaxy Rugby Pro™ T-Mobile supports: Samsung Galaxy S® II, Samsung Galaxy S® III, Samsung Galaxy S® Relay 4G Verizon supports: Droid Incredible 4G LTE. Of course iPhone owners have no wallet since Apple didn't included an NFC chip. To start using Isis, you have to take your NFC-capable phone to your carrier's store to get the SIM replaced with a more sophisticated one that has a secure element configured for Isis.  The "secure element" is the cryptographic logic that secures mobile payments.  Carriers like the secure element in the SIM while non-carriers (like Google) prefer the secure element in the phone's electronics. (I'm not entirely sure if you could support both Isis and Google Wallet on the same phone.  Anybody know?) Then you can download the Isis app from Google Play and load your cards.  Most credit cards are supported, and there's a process to verify the credit cards are valid.  Then you can select from the list of participating retailers to "follow."  Selecting a retailer allows that retailer to give you offers via the app. The app is well done and easy to use.  You can select a default payment type and also switch between them easily.  When the phone is tapped on the reader, there are two exchanges of information.  The payment information is transferred, and then the Isis "SmartTap" information which includes optional loyalty number and digital coupons.  Of course the value of mobile wallets comes from the ease of handling all three data types (i.e. payment, loyalty, offers). There are several advertisements for Isis running now, and my favorite is below.

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  • Major Analyst Report Chooses Oracle As An ECM Leader

    - by brian.dirking(at)oracle.com
    Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning. Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation." "To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g." With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security. In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel. You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure. Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers. Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage. If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

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  • Next Generation Mobile Clients for Oracle Applications & the role of Oracle Fusion Middleware

    - by Manish Palaparthy
    Oracle Enterprise Applications have been available with modern web browser based interfaces for a while now. The web browsers available in smart phones no longer require special markup language such as WML since the processing power of these handsets is quite near to that of a typical personal computer. Modern Mobile devices such as the IPhone, Android Phones, BlackBerry, Windows 8 devices can now render XHTML & HTML quite well. This means you could potentially use your mobile browser to access your favorite enterprise application. While the Mobile browser would render the UI, you might find it difficult to use it due to the formatting & Presentation of the Native UI. Smart phones offer a lot more than just a powerful web browser, they offer capabilities such as Maps, GPS, Multi touch, pinch zoom, accelerometers, vivid colors, camera with video, support for 3G, 4G networks, cloud storage, NFC, streaming media, tethering, voice based features, multi tasking, messaging, social networking web browsers with support for HTML 5 and many more features.  While the full potential of Enterprise Mobile Apps is yet to be realized, Oracle has published a few of its applications that take advantage of the above capabilities and are available for the IPhone natively. Here are some of them Iphone Apps  Oracle Business Approvals for Managers: Offers a highly intuitive user interface built as a native mobile application to conveniently access pending actions related to expenses, purchase requisitions, HR vacancies and job offers. You can even view BI reports related to the worklist actions. Works with Oracle E-Business Suite Oracle Business Indicators : Real-time secure access to OBI reports. Oracle Business Approvals for Sales Managers: Enables sales executives to review key targeted tasks, access relevant business intelligence reports. Works with Siebel CRM, Siebel Quote & Order Capture. Oracle Mobile Sales Assistant: CRM application that provides real-time, secure access to the information your sales organization needs, complete frequent tasks, collaborate with colleagues and customers. Works with Oracle CRMOracle Mobile Sales Forecast: Designed specifically for the mobile business user to view key opportunities. Works with Oracle CRM on demand Oracle iReceipts : Part of Oracle PeopleSoft Expenses, which allows users to create and submit expense lines for cash transactions in real-time. Works with Oracle PeopleSoft expenses Now, we have seen some mobile Apps that Oracle has published, I am sure you are intrigued as to how develop your own clients for the use-cases that you deem most fit. For that Oracle has ADF Mobile ADF Mobile You could develop Mobile Applications with the SDK available with the smart phone platforms!, but you'd really have to be a mobile ninja developer to develop apps with the rich user experience like the ones above. The challenges really multiply when you have to support multiple mobile devices. ADF Mobile framework is really handy to meet this challenge ADF Mobile can in be used to Develop Apps for the Mobile browser : An application built with ADF Mobile framework installs on a smart device, renders user interface via HTML5, and has access to device services. This means the programming model is primarily web-based, which offers consistency with other enterprise applications as well as easier migration to new platforms. Develop Apps for the Mobile Client (Native Apps): These applications have access to device services, enabling a richer experience for users than a browser alone can offer. ADF mobile enables rapid and declarative development of rich, on-device mobile applications. Developers only need to write an application once and then they can deploy the same application across multiple leading smart phone platforms. Oracle SOA Suite Although the Mobile users are using the smart phone apps, and actual transactions are being executed in the underlying app, there is lot of technical wizardry that is going under the surface. All of this key technical components to make 1. WebService calls 2. Authentication 3. Intercepting Webservice calls and adding security credentials to the request 4. Invoking the services of the enterprise application 5. Integrating with the Enterprise Application via the Adapter is all being implemented at the SOA infrastructure layer.  As you can see from the above diagram. The key pre-requisites to mobile enable an Enterprise application are The core enterprise application Oracle SOA Suite ADF Mobile

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  • Oracle is #1 in Life Sciences!

    - by Michael Snow
    Guest post today by: John Klinke, Senior Principal Product Manager, Oracle WebCenter Content 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Based on the announcement last week at EMC World about Documentum for Life Sciences, it looks like EMC is starting to have regrets about pulling out of the life sciences space over the last few years. Certainly their content management customers and partners in life sciences have noticed their retreat. Many of them are now talking to us about WebCenter Content since they’ve seen the writing on the wall regarding Documentum’s decline, including falling revenue, shrinking investment, departure of key executives, and EMC’s auditing of existing customers. While EMC has been neglecting the life sciences industry over the last few years, Oracle has been increasing its investment and commitment by providing best-of-breed solutions to enable pharmaceutical, medical device, biotech and CRO companies to improve productivity and drive innovation. As a result, according to IDC Health Insights, Oracle is #1 in life sciences. From research and development through clinical development and manufacturing to sales and marketing, Oracle provides the solutions that life sciences companies depend on to accelerate R&D, expedite clinical trials, and speed time to market. Specifically for Oracle WebCenter, our life sciences business is booming thanks to our comprehensive offerings led by Oracle WebCenter Content, our 21 CFR Part 11 compliant enterprise content management platform. Unlike Documentum, WebCenter Content is all about keeping the cost of ownership low - through simplicity, flexibility, and out-of-the-box integrations. WebCenter Content is a single, comprehensive ECM platform that can handle all your content management needs, from controlled documents to digital asset management, records management and document imaging and capture. And it is much more flexible, letting you do configuration changes instead of customizations to meet your business needs. It also saves you money by being pre-integrated with the rest of the Oracle Fusion Middleware technology stack and with leading enterprise applications like Siebel (including Siebel CTMS), Primavera, E-Business Suite, JD Edwards and PeopleSoft. So if you think EMC’s announcement last week was too little and too late, I’m happy to report that Oracle is here to help. Back in October, we announced our Move Off Documentum offer, which provides a 100% trade-in credit for your Documentum licenses when you purchase Oracle WebCenter, and the good news is, this offer is still available for a limited time. So stop maintaining Documentum and start innovating with Oracle WebCenter. For more details see www.oracle.com/moveoff/documentum.

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  • UPDATE FOR BI PUBLISHER ENTERPRISE 10.1.3.4.1 MARCH 2010

    - by Tim Dexter
    Latest roll up patch for 10.1.3.4.1 is now out in the wild. Yep, there are bug fixes but the guys have implemented some great enhancements. I'll be covering some of them over the coming weeks, from collapsing bookmarks in your PDFs to better MS AD support to 'true' Excel templates, yes you read that correctly! Patch is available from Oracle's support site. Just search for patch 9546699. Here's the contents and readme, apologies for the big list but at least you can search against it for a particular fix. This patch contains backports of following bugs for BI Publisher Enterprise 10.1.3.4.0 and 10.1.3.4.1. 6193342 - REG:SAMPLE DATA FILE FOR PDF FORM MAPPING IS NOT VALIDATED 6261875 - ERRONEOUS PRECISION VALIDATION ON ONLINE ANALYZER 6439437 - NULL POINTER EXCEPTION WHEN PROCESSING TABLE OF CONTENT 6460974 - BACS EFT PAYMENT INSTRUCTION OUTPUT FILE IS EMPTY 6939721 - BIP: REPORT BUSTING DELIVERY KEY VALUES CANNOT CONTAIN SEVERAL SPECIAL CHARACTER 6996069 - USING XML DB FOR BI REPOSITORY FAILS WITH RESOURCENOTFOUNDEXCEPTION 7207434 - TIMEZONE:SHOULD NOT DO TIMEZONE CONVERSION AGAINST CANONICAL DATE YYYY-MM-DD 7371531 - SUPPORT FOR CSV OUTPUT FOR STRUCTURED XML AND NON SQL DATA SOURCES 7596148 - ER: LDAP FOR MS AD TO SEARCH FROM AD ROOT 7646139 - WEBSERVICES ERROR 7829516 - BIP STANDALONE FAILS TO BURST USING XSL-FO TEMPLATES 8219848 - PDF TEMPLATE REPORT NOT PERFORMING PAGE BREAK 8232116 - PARAMETER VALUE IS PASSED AS NULL,IF IT CONTAINS 'AND' WITHIN THE STRING 8250690 - NOT ABLE TO UPLOAD TEMPLATE VIA BIP API 8288459 - ER: QUERY BUILDER OPTION TO NOT INCLUDE TABLENAME. PREFIX IN SQL 8289600 - REPORT TITLE AND DESCRIPTION CAN'T SUPPORT MULTIPLE LANGUAGES 8327080 - CAN NOT CONFIGURE ORACLE EBUSINESS SUITE SECURITY MODEL WITH ORACLE RAC 8332164 - AN XDO PROPERTY TO ENABLE DEBUG LOGGING 8333289 - WEB SERVICE JOBS FAIL AFTER BIP STARTED UP 8340239 - HTTP NOTIFY IS MISSING IN SCHEDULEREPORTREQUEST 8360933 - UNABLE TO USE LOGGED IN BI USER AS THE WSSECURITY USERNAME IN A VARIABLE FORMAT 8400744 - ADMINISTRATOR USER DOES NOT HAVE FULL ADMINISTRATOR RIGHTS 8402436 - CRASH CAUSED BY UNDETERMINED ATTRKEY ERROR IN MULTI-THREADED 8403779 - IMPOSSIBLE TO CONFIGURE PARAMETER FOR A REPORT 8412259 - PDF, RTF OUTPUT NOT HANDLING THE TABLE BORDER AND CONTENT OVERFLOWS TO NEXT PAGE 8483919 - DYNAMIC DATASOURCE WEBSERVICE SHOULD WORK WITH SERVERSIDE CONNECTIONS 8444382 - ID ATTRIBUTE IN TITLE-PAGE DOES NOT WORK WITH SELECTACTION PROPERTY 8446681 - UI LANGUAGE IS NOT REFLECTED AT THE FIRST LOG IN 8449884 - PUBLICREPORTSERVICE FAILS ON EMAIL DELIVERY USING BIP 10.1.3.4.0D+ - NPE 8454858 - DB: XMLP_ADMIN CAN SEE ALL THE FOLDERS BUT ONLY HAS VIEW PERMISSIONS 8458818 - PDFBOOKBINDER FAILS WITH OUTOFMEMORY ERROR WHEN TRYING TO BIND > 1500 PDFS 8463992 - INCORRECT IMPLEMENTATION OF XLIFF SPECIFICATION 8468777 - BI PUBLISHER QUERY BUILDER NOT LOADING SCHEMA OBJECTS 8477310 - QUERY BUILDER NOT WORK WITH SSL ON STANDALONE OC4J 8506701 - POSITIVE PAY FILE WITH OPTIONS NOT CREATING FILE CHECKS OVER 2500 8506761 - PERFORMANCE: PDFBOOKBINDER CLASS TAKES 4 HOURS TO BIND 4000 PAGES 8535604 - NPE WHEN CLICKING "ANALYZER FOR EXCEL" BUTTON IN ALL_* REPORTS 8536246 - REMOVE-PDF-FIELDS DOES NOT WORK WITH CHECKBOXES WITH OPT ARRAY 8541792 - NULLPOINTER EXCEPTION WHILE USING SFTP PROTOCOL 8554443 - LOGGING TIME STAMP IN 10G: THE HOUR PART IS WRONG 8558007 - UNABLE TO LOGIN BIP WITH UNPRIVILEGED USER WHEN XDB IS USED FOR REPORSITORY STOR 8565758 - NEED TO CONNECT IMPERSONATION TO DATA SOURCE WITH PL/SQL FUNCTION 8567235 - EFTPROCESSOR AND XDO DEBUG ENABLED CAUSES ORG.XML.SAX.SAXPARSEEXCEPTION 8572216 - EFTPROCESSOR NOT THREAD SAFE - CAUSING CORRUPTED REPORTS TO BE GENERATED 8575776 - LANDSCAPE REPORT ORIENTAION NOT SELECTED WHEN REPORT IS PRINTED WITH PS 8588330 - XLIFF GENERATING WITH WRONG MAXWIDTH ATTRIBUTE IN SOME TRANS-UNITS 8584446 - EFTGENERATOR DOES NOT USE XSLT SCALABILITY - JAVA.LANG.OUTOFMEMORY EXCEPTION 8594954 - ENG: BIP NOTIFY MESSAGE BECOMES ENGLISH 8599646 - ER:EXTRA SPACE ADDED BELOW IMAGE IN A TABLE CELL OF TEMPLATE IN FIREFOX 8605110 - PDFSIGNATURE API ENCOUNTERS JAVA.LANG.NULLPOINTEREXCEPTION ON PDF WITH WATERMARK 8660915 - BURSTING WITH DATA TEMPLATE NOT WORKING WITH OPTION: VALUE=FALSE 8660920 - ER: EXTRACT XHTML DATA USING XDODTEXE IN XHTML FORMAT 8667150 - PROBLEM WITH 3RD APPLICATION ABOUT PDF GENERATED WITH BI PUBLISHER 8683547 - "CLICK VIEW REPORT BUTTON TO GENERATE THE REPORT" MESSAGE IS DISPLAYED 8713080 - SEARCH" PARAMETER IS NOT SHOWING NON ENGLISH DATA IN INTERNET EXPLORER 8724778 - EXCEL ANALYZER PARAMETERS DO NOT WORK WITH EXCEL 2007 8725450 - UIX 2.3.6.6 UPTAKE FOR 10.1.3.4.1 8728807 - DYNAMIC JDBC DATA SOURCE WITH PRE-PROCESS FUNCTION BASED ON EXISTING DATA SOURCE 8759558 - XDO TEMPLATE SHOWS CURRENCY IN WRONG FORMAT FOR DUNNING 8792894 - EFTPROCESSOR DOES NOT SUPPORT XSL TEMPLATE AS INPUTSTREAM 8793550 - BIP GENERATES CSV REPORTS OUTPUT FORMAT WITH EXTENTION .OUT NOT .CSV IN EMAIL 8819869 - PERIOD CLOSE VALUE SUMMARY REPORT (XML) RUNNING INTO WARNING 8825732 - MY FOLDERS LINK BROKEN WITH USER NAME THAT INCLUDES A SLASH (/) OBIEE SECURITY 8831948 - TRYING TO GENERATE A SCATTER PLOT USING THE CHART WIZARD 8842299 - SEEDED QUERY ALWAYS RETURNS RESULTS BASED ON FIRST COLUMN 8858027 - NODE.GETTEXTCONTEXT() NOT AVAILABLE IN 10G UNDER OC4J 8859957 - REPORT TITLE ALIGNMENT GOES BAD FOR REPORTS WITH XLIFF FILE ATTACHED 8860957 - ER: IMPROVE PERFORMANCE OF ANSWERS PARAMETERS 8891537 - GETREPORTPARAMETERS WEB SERVICE API ISSUES WITH OAAM REPORTS 8891558 - GETTING SQLEXCEPTION IN GENERATEREPORT WEB SERVICE API ON OAAM REPORTS 8927796 - ER: DYANAMIC DATA SOURCE SUPPORT BY DATA SOURCE NAME 8969898 - BI PUBLISHER WEB SERVICE GETREPORTPARAMETERS DOES NOT TRANSLATE PARAMETER LABEL 8998967 - MULTIPLE XSL PREDICATES ELEMENT[A='A'] [B='B'] CAUSES XML-22019 ERROR 9012511 - SCALABLE MODE IS NOT WORKING IN XMLPUBLISHER 10.1.3.4 9016976 - ER: PRINT XSL-T AND FOPROCESSING TIMING INFORMATION 9018580 - WEB SERVICE CALL FAILS WHEN REPORT INCLUDES SEARCH TYPE 9018657 - JOB FAILS WHEN LOV QUERY CONTAINS BIND VARIABLES :XDO_USER_UI_LOCALE 9021224 - PERFORMANCE ISSUE TO VIEW DASHBOARD PAGE WITH BIP REPORT LINKS 9022440 - ER: SUPPORT "COMB OF N CHARACTERS" FEATURE PDF FORM TEXT FIELDS 9026236 - XPATH DOES NOT WORK CORRECTLY IN 10.1.3.4.1 9051652 - FILE EXTENSION OF CSV OUTPUT IS TXT WHEN IT IS EXPORTED FROM REPORT VIEWER 9053770 - WHEN SENDING CSV REPORT OUTPUT BY EMAIL SOMETIMES IT IS SENT WITHOUT EXTENSION 9066483 - PDFBOOKBINDER LEAVE SOME TEMPORARY FILES AFTER MERGING TITLE PAGE OR TOC 9102420 - USE RELATIVE PATHS IN HYPERLINKS 9127185 - CHECKBOX NOT WORK ON SUB TEMPLATE 9149679 - BASE URL IS NOT PASSED CORRECTLY 9149691 - PROVIDE A WAY TO DISABLE THE ABILITY TO CREATE SCHEDULED REPORT JOB "PUBLIC" 9167822 - NOTIFICATION URL BREAKS ON FOLDER NAMES WITH SPACES 9167913 - CHARTS ARE MISSING IN PDF OUTPUTS WHEN THE DEFAULT OUTPUT FORMAT IS NOT A PDF 9217965 - REPORT HISTORY TAKES LONG TIME TO RENDER THE PAGE 9236674 - BI PUBLISHER PARAMETERS DO NOT CASCADE REFRESH AFTER SECOND PARAMETER 9283933 - OPTION TO COLLAPSE PDF OUTPUT BOOKMARKS BY DEFAULT 9287245 - SAVE COMPLETED SCHEDULED REPORTS IN ITS REPORT NAME AND NOT IN A GENERIC NAME 9348862 - ADD FEATURE TO DISABLE THE XSLT1.0-COMPATIBILITY IN RTF TEMPLATE 9355897 - ER: NEED A SAFE DIVIDE FUNCTION 9364169 - UIX 2.3.6.6 PATCH UPTAKE FOR 10.1.3.4.1 9365153 - LEADING WHITESPACE CHARACTERS IN A FIELD TRIMMED WHEN RUN VIEW OR EXPORT TO .CSV 9389039 - LONG TEXT IS NOT WRAPPED PROPERLY IN THE AUTOSHAPE ON RTF TEMPLATE 9475697 - ENH: SUB-TEMPLATE:DYNAMIC VARIABLE WITH PARAMETER VALUE IN CALL-TEMPLATE CLAUSE 9484549 - CHANGE DEFAULT FOR "XSLT1.0-COMPATIBILITY" TO FALSE FOR 10G 9508499 - UNABLE TO READ EXCEL FILE IF MORE THAN 1800 ROWS GENERATED 9546078 - EMAIL DELIVERY INFORMATION SHOULD NOT BE SAVED AND AUTO-FED IN JOB SUBMISSION 9546101 - EXCEPTION OCCURS WHEN SFTP/FTP REMOTE FILENAME DOSE NOT CONTAIN A SLASH '/' 9546117 - SFTP REPORT DELIVERY FAILS WITH NO CLASS DEF FOUND EXCEPTION ON WEBLOGIC 9.2 Following bugs are included in 10.1.3.4.1 and they are only applied to 10.1.3.4.0. 4612604 - FROM EDGE ATTRIBUTE OF HEADER AND FOOTER IS NOT PRESERVED 6621006 - PARAMNAMEVALUE ELEMENT DEFINITION SHOULD HAVE PARAMETER TYPE 6811967 - DATE PARAMETER NOT HANDLING DATE OFFSET WHEN PASSED UPPERCASE Z FOR OFFSET 6864451 - WHEN BIP REPORTS TIMEOUT, THE PROCESS TO LOG BACK IN IS NOT USER FRIENDLY 6869887 - FUSION CURRENCY BRD:4.1.4/4.1.6 OVERRIDINDG MASK /W XSLT._XDOCURMASKS /W SYMBOL 6959078 - "TEXT FIELD CONTAINS COMMA-SEPARATED VALUES" DOESN'T WORK IN CASE OF STRING 6994647 - GETTING ERROR MESSAGE SAYING JOB FAILED EVEN THOUGH WORKS OK IN BI PUBLISHER 7133143 - ENABLE USER TO ENTER 'TODAY' AS VALUE TO DATE PARAMETER IN SCHEDULE REPORT UI 7165117 - QA_BIP_FUNC:-CLOSED LIFE TIME REPORT ERROR MESSAGE IN CMD 7167068 - LEADER-LENGTH OR RULE-THICKNESS PROPRTY IS TOO LARGE 7219517 - NEED EXTENSION FUNCTIONS TO URL ENCODE TEXT STRING. 7269228 - TEMPLATEHELPER PRODUCES A GARBLED OUTPUT WHEN INVOKED BY MULTIPLE THREADS 7276813 - GETREPORTPARAMETERSRETURN ELEMENT SHOULD HAVE DEFAULT VALUE 7279046 - SCHDEULER:UNABLE TO DELETE A JOB USING API 7280336 - ER: BI PUBLISHER - SITEMINDER SUPPORT - GENERIC NON-ORACLE SSO SUPPORT 7281468 - MODIFY SQL SERVER PROPERTIES TO USE HYP DATA DIRECT IN JDBCDEFAULTS.XML 7281495 - PLEASE ADD SUPPORTED DBS TO JDBCDEFAULT.XML AND LIST EACH DB VERSION SEPARATELY 7282456 - FUSION CURRENCY BRD 4.1.9.2: CURRENCY AMOUTS SHOULD NOT BE WRAPPED. MINUS SIGN 7282507 - FUSION CURRENCY BRD4.1.2.5:DISPLAY CURRENCY AND LOCALE DERIVED CURRENCY SYMBOL 7284780 - FUSION CURRENCY BRD 4.1.12.4 CORRECTLY ALIGN NEGATIVE CURRENCY AMOUNTS 7306874 - OPP ERROR - JAVA.LANG.OUTOFMEMORYERROR: ZIP002:OUTOFMEMORYERROR, MEM_ERROR 7309596 - SIEBELCRM: BIP ENHANCEMENT REQUEST FOR SIEBEL PARAMETERIZATION 7337173 - UI LOCALE IS ALWAYS REWRITTEN TO EN WHEN MOVE FROM DASHBOARD 7338349 - REG:ANALYZER REPORT WITH AVERAGE FUNCTION FAIL TO RUN FOR NON INTERACTIVE FORMAT 7343757 - OUTPUT FORMAT OF TEMPLATES IS NOT SAVING 7345989 - SET XDK REPLACEILLEGALCHARS AND ENHANCE XSLTWRAPPER WARNING 7354775 - UNEXPECTED BEHAVIOR OF LAYOUT TEMPLATE PARAMETER OF RUNREPORT WEBSERVICES API 7354798 - SEQUENCE ORDER OF PARAMETERS FOR THE RUNREPORT WEBSERVICES API 7358973 - PARALLEL SFTP DELIVERY FAILS DUE TO SSHEXCEPTION: CORRUPT MAC ON INPUT 7370110 - REGN:FAIL WHEN USE JNDI TO XMLDB REPORT REPOSITORY 7375859 - NEW WEBSERVICE REQUIRED FOR RUNREPORT 7375892 - REQUIRE NEW WEBSERVICE TO CHECK IF REPORTFOLDER EXISTS 7377686 - TEXT-ALIGN NOT APPLIED IN PDF IN HEBREW LOCALE 7413722 - RUNREPORT API DOES NOT PASS BACK ANY GENERATED EXCEPTIONS TO SCHEDULEREPORT 7435420 - FUSION CURRENCY: SUPPORT MICROSOFT(JAVA) FORMAT MASK WITH CURRENCY 7441486 - ER: ADD PARAMETER FOR SFTP TO BURSTING QUERY 7458169 - SSO WITH OID LDAP COULD NOT FETCH OID ROLES 7461161 - EMAIL DELIVERY FAILS - DELIVERYEXCEPTION: 0 BYTE AVAILABLE IN THE GIVEN INPU 7580715 - INCORRECT FORMATTING OF DATES IN TIMEZONE GMT+13 7582694 - INVALID MAXWIDTH VALUE CAUSES NLS FAILURES 7583693 - JAVA.LANG.NULLPOINTEREXCEPTION RAISED WHEN GENERATING HRMS BENEFITS PDF REPORT 7587998 - NEWLY CREATED USERS IN OID CANT ACCESS REPORTS UNTILL BI PUBLISHER IS RESTARTED 7588317 - TABLE OF CONTENT ALWAYS IN THE SAME FONT 7590084 - REMOVING THE BIP ENTERPRISE BANNER BUT KEEPING THE REPORTS & SCHEDULES TAB 7590112 - SOMEONE NOT PRIVILEGED ACCESS BIP DIRECTLY SHOULD GET A CUSTOM PAGE 7590125 - AUTOMATING CREATION OF USERS AND ROLES 7597902 - TIMEZONE SUPPORT IN RUNREPORT WEBSERVICE API 7599031 - XML PUBLISHER SUM(CURRENT-GROUP()) FAILS 7609178 - ISSUE WITH TAGS EXTRACTED FROM RTF TEMPLATE 7613024 - HEADER/FOOTER SETTINGS OF RTF TEMPLATE ARE NOT RETAINING IN THE RTF OUTPUT 7623988 - ADD XSLT FUNCTION TO PRINT XDO PROPERTIES 7625975 - RETRIEVING PARAMETER LOV FROM RTF TEMPLATE 7629445 - SPELL OUT A NUMBER INTO WORDS 7641827 - ANALYTICS FROZED AFTER PAGE TAB WHICH INCLUDES [BI PUBLISHER REPORT] WERE CLICKE 7645504 - BIP REPORT FROZED AFTER THE SAME DASHBOARD BIP REPORTS WERE CLICKED SIMULTANEOUS 7649561 - RECEIVE 'TO MANY OPEN FILE HANDLES' ERROR CAUSING BI TO CRASH 7654155 - BIP REMOVES THE FIRST FILE SEPARATOR WHEN RE-ENTER REPOSITORY LOCATION IN ADMIN 7656834 - NEED AN OPTION TO NOT APPEND SCHEMA NAME IN GENERATED QUERY 7660292 - ER: XDOPARSER UPGRADE TO XDK 11G 7687862 - BIP DATA EXTRACTING ENHANCEMENT FOR SIEBEL BIP INTEGRATION 7694875 - ADMINISTRATOR IS SUPER USER WHETHER CONFIGURED MANDATORY_USER_ROLE OR NOT 7697592 - BI PUBLISHER STRINGINDEXOUTOFBOUNDSEXCEPTION WHEN PRINTING LABEL FROM SIM 7702372 - ARABIC/ENGLISH NUMBER/DATE PROBLEM, TOTAL PAGE NUMBER NOT RENDERED IN ENGLISH 7707987 - OUTOFMEMORY BURSTING A BI PUBLISHER REPORT BI SERVER DATA SOURCE 7712026 - ER: CHANGE CHART OUTPUT FORMAT TO PNG IN HTML OUTPUT 7833732 - THE 'SEARCH' PARAMETER TYPE CANNOT BE USED IN IE6 UNDER WINDOWS 8214839 - ER: INCREASE COLUMN SIZE IN SCHEDULER TABLE XMLP_SCHED_JOB 8218271 - ISSUES WHILE CONVERTING EXCEL TO XML 8218452 - BI PUBLISHER STANDALONE : GRAPHICS WITHOUT COLORS IF MORE THAN 33 PAGES 8250980 - USER WITH XMLP_ADMIN RESPONSIBILITY IS NOT ABLE TO EDIT REPORT IN BIP 8262410 - IMPOSSIBLE TO PRINT PDF CREATED BY BI PUBLISHER VIA 3RD PARTY PDF APPLICATION 8274369 - QA: CANNOT DELETE EMAIL SERVER UNDER DELIVERY CONFIGURATION 8284173 - FO:VISIBILITY="HIDDEN" DOESN'T WORK WITH FO:PAGE-NUMBER-CITATION 8288421 - THE VALUE OF VIEW BY GO BACK TO MY HISTORY IN SCHEDULES TAB 8299212 - REG: THE SPECIFICAL BI USER DIDN'T GET THE CORRECT REPORT HISTORY 8301767 - ORA-01795 ERROR OCCURED AFTER ACCESSING DASHBOARD PAGE WHICH INCLUDES BIP 8304944 - ADD SIEBEL SECURITY MODEL IN BI PUBLISHER 10.1.3.4.1 8312814 - QA:HOT:OBI SERVER JDBC DRIVER BIJDBC14.JAR IN XMLPSERVER.WAR IS INCORRECT 8323679 - BI PUBLISHER SENDS HTML REPORT TO OUTLOOK CLIENT AS ATTACHMENT NOT INLINE 8370794 - HISTORY OF COMPLETED SCHEDULER JOBS STILL SHOW ONE AS RUNNING ON CLUSTER ENV 8390970 - OUT OF MEMORY EXCEPTION RAISED, WHILE SAVING THE DATA 8393681 - CHECKBOX IS SHOWING UP AS CHECKED WHEN DATA IS NOT CHECKED VALUE 8725450 - UIX 2.3.6.6 UPTAKE FOR 10.1.3.4.1 UIX fixes: 6866363 - SUPPORT FOR JAVA DATE FORMAT AS PER JDK 1.4 AND ABOVE 6829124 - DATE PARAMETER NOT HANDLING DATE OFFSET AS PER JAVA STANDARDS ---------------------------- INSTALLATION FOR ENTERPRISE ---------------------------- Upgrade from 10.1.3.4.0d (patch 8284524, 8398280) and 10.1.3.4.1 does not require step 8 and step 9. 1 - Make a backup copy of the xmlp-server-config.xml file located in <application installation>/WEB-INF/ directory, where your application server unpacked the BI Publisher war or ear file. Example: In an Oracle AS/OC4J 10.1.3 deployment, the location is <ORACLE_HOME>/j2ee/home/applications/xmlpserver/xmlpserver/WEB-INF/xmlp-server-config.xml 2 - Back up all the directories under the BI Publisher repository (for example: {Oracle_Home}/xmlp/XMLP). 3 - If you are using Scheduling, back up your existing BI Publisher Scheduler schema. 4 - Shut down BI Publisher. 5 - Undeploy the BI Publisher application ("xmlpserver") from your J2EE application server. See your application server documentation for instructions how to undeploy an application. 6 - Deploy the 10.1.3.4 xmlpserver.ear or xmlpserver.war to your application server. See "Manually Installing BI Publisher to Your J2EE Application Server" secition of BI Publisher Installation Guide for guidelines for your application server type. 7 - Copy the saved backup copy of the xmlp-server-config.xml file from step 1 to the newly created BI Publisher <application installation>/WEB-INF/ directory, where your application server unpacked the BI Publisher war or ear file. Example: In an Oracle AS/OC4J 10.1.3 deployment, the location is <ORACLE_HOME>/j2ee/home/applications/xmlpserver/xmlpserver/WEB-INF/xmlp-server-config.xml 8 - Copy ssodefaults.xml to the following directory. And replace [host]:[port] with your server's information. Default values for other properties can be updated depending on your configuration. <Existing Repository>\XMLP\Admin\Security 9 - Copy database-config.xml to the following directory. <Existing Repository>\XMLP\Admin\Scheduler 10 - Restart xmlpserver application or Application Server ---------------------------------- IBM WEBSPHERE 6.1 DEPLOYMENT NOTE ---------------------------------- When users fail to log on to BI Publisher with "HTTP 500 Internal Server Error" on WebSphere 6.1, you must change Class Loader configuration to avoid the error. (bug7506253 - XMLPSERVER WON'T START AFTER DEPLOYMENT TO WEBSPHERE 6.1) SystemErr.log: java.lang.VerifyError: class loading constraint violated (class: oracle/xml/parser/v2/XMLNode method: xdkSetQxName(Loracle/xml/util/QxName;)V) at pc: 0 .... Class Loader Configuration Steps: 1 - Login to WebSphere Admin console. Click Enterprise Applications under Applications menu 2 - Click xmlpserver application name from the list 3 - Select "Class loading and update detection" 4 - Update class loader configuration as follows in Class Loader -> General Properties * Polling interval for updated files: [0] Seconds * Class loader order: [x] Classes loaded with application class loader first * WAR class loader policy: [x] Single class loader for application 5 - Apply this change and save the new configuration. 6 - Restart xmlpserver application Please refer to WebSphere 6.1 documentation for more details. "http://publib.boulder.ibm.com/infocenter/wasinfo/v6r1/index.jsp?topic=/com.ibm.websphere.base.doc/info/aes/ae/trun_classload_entapp.html"> http://publib.boulder.ibm.com/infocenter/wasinfo/v6r1/index.jsp?topic=/com.ibm.websphere.base.doc/info/aes/ae/trun_classload_entapp.html ------------------------------------------------------- Oracle WebLogic Server 11g R1 (10.3.1) Deployment NOTE ------------------------------------------------------- If you are deploying BI Publisher to WebLogic Server 10.3.1, you must add the following setting at startup for the domain that contains the BI Publisher server in the /weblogic_home/user_projects/domains/base_domain/bin/startWebLogic.sh script : -Dtoplink.xml.platform=oracle.toplink.platform.xml.jaxp.JAXPPlatform This setting is required to enable BI Publisher to find the TopLink JAR files to create the Scheduler tables.

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  • Payback Is The Coupon King

    - by Troy Kitch
    PAYBACK GmbH operates the largest marketing and couponing platforms in the world—with more than 50 million subscribers in Germany, Poland, India, Italy, and Mexico.  The Security Challenge Payback handles millions of requests for customer loyalty coupons and card-related transactions per day under tight latency constraints—with up to 1,000 attributes or more for each PAYBACK subscriber. Among the many challenges they solved using Oracle, they had to ensure that storage of sensitive data complied with the company’s stringent privacy standards aimed at protecting customer and purchase information from unintended disclosure. Oracle Advanced Security The company deployed Oracle Advanced Security to achieve reliable, cost-effective data protection for back-up files and gain the ability to transparently encrypt data transfers. By using Oracle Advanced Security, organizations can comply with privacy and regulatory mandates that require encrypting and redacting (display masking) application data, such as credit cards, social security numbers, or personally identifiable information (PII). Learn more about how PAYBACK uses Oracle.

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • Webinar: Oracle Commerce Best Practices for the Communications Industry

    - by Jeri Kelley
    In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • Oracle Commerce Best Practices for the Communications Industry

    - by Michael Seback
      In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

    - by user511693
    With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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  • Attend This Webcast To Learn How CG Manufacturers Are Stepping Up Their Efforts to Sell to Consumers

    - by Michael Hylton
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today. But are companies ready to engage? Recently, the Economist Intelligence Unit (EIU) conducted research sponsored by Oracle to better understand how Consumer Goods companies are engaging directly with consumers today and in the future. The survey involved CG executives across the globe as well as in-depth interviews with corporate leaders in the industry to explore their direct-to-consumer initiatives. Some key findings include: Pushing traditional media through new media channels is not enough to reach today's more plugged in, product-savvy consumer  CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels to enhance brand loyalty and drive product sales Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. This webinar will review the results of the research and panelists will discuss what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to engage directly with today's empowered consumer.

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