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• AIA Release 3.1 verfügbar

  - by Hans Viehmann

  Nachdem das Foundation Pack 11g inzwischen eine Weile auf dem Markt ist, wurden jetzt auch die darauf aufsetzenden Process Integration Packs (PIPs) freigegeben. In diesem Zuge wurden neben den bestehenden 16 PIPs auch drei neue Integrationen vorgestellt:Oracle Design-to-Release Integration Pack for Agile Product Lifecycle Management for Process and Oracle Process ManufacturingOracle Clinical Trial Payments Integration Pack for Siebel ClinicalOracle Serialization and Tracking Integration Pack for Oracle Pedigree and Serialization Manager and Oracle E-Business SuiteLetztere sind speziell für den Healthcare/Life Sciences Markt gedacht.Zur Freigabe gibt es nicht nur eine entsprechende Pressemeldung (hier), sondern auch einen öffentlichen Launch-Webcast am 23. Februar unter dem Titel "Tackling the Challenges of Application Integration". Leider ist er mehr für amerikanische Zuhörer gedacht und findet um 10:00h PDT statt. Wer aber sein abendliches Fernsehprogramm eintauschen möchte, findet hier die nötigen Details und die Möglichkeit zur Registrierung.

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• Subaru CIO wins SIM Leadership Award

  - by tony.berk

  Congratulations to Brian Simmermon, CIO at Subaru of America, Inc., for winning the Society for Information Management's (SIM) fifth annual SIM Leadership Award. Simmermon joined Subaru of America in 2005 as Chief Information Officer. Simmermon then performed a company-wide technology assessment and determined that the business ran a large collection of applications, many of which duplicated functionality. Establishing the mantra, "Simplicity, Flexibility, and Cost Effectiveness", he reduced the total number of applications, moved to a small core set of systems - including Oracle and Siebel. Tom Doll, COO for Subaru of America said, "We are very pleased Brian has been recognized. He has consistently shown vision and leadership and under his leadership, our technology group's innovations have helped our sales to grow to record levels, regardless of the economic circumstances." Simmermon's technology group's aggressive business deliverables have helped Subaru to become one of the most successful brands in the US with the brand reaching record sales in both 2009 and 2010. Click here to read the full press release. Click here to learn about Subaru's success with Oracle products. Congratulations Brian!

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• Sorry. Not Much Happened Today!

  - by steve.diamond

  And THAT blog headline is dedicated to Seth Godin, who recently wrote that unlike its print brethren, digital media outlets aren't burdened with having to make their articles long enough to match the number of surrounding ad pages. He states that just because you CAN write more doesn't mean you SHOULD. Well, you don't have to tell me that twice. So to continue my rambling entry today, I'd suggest you read this post by Donal Daly on 10 steps to intelligent Social CRM for Sales. No seriously, read it. It's almost like a Groundswell Cliff Notes for sales people. I particularly love his third point. Of course I haven't "gotten" it yet, but I've got a whole life time, for crying out loud. Seriously, this is a great read and a fast one. And finally, in the department of longer reads, a thanks and shout out to Paul Greenberg for mentioning Oracle's new iPad app for Siebel CRM in his ZDNet blog. Hey, I warned you...not much happened today. Per se!

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• Accenture recrute des développeurs et des ingénieurs d'études SAP, Siebel, Java J2EE - stagiaires, jeunes diplômés et expérimentés

  Accenture recrute des développeurs et des ingénieurs d'études SAP, Siebel, Java J2EE ? stagiaires, jeunes diplômés et expérimentés Plusieurs nouvelles opportunités de carrière pourraient vous intéresser. Accenture, leader mondial du conseil, recrute pour sa filiale Accenture Technology Solutions, spécialisée dans les métiers de l'informatique, des profils SAP, Siebel, Java J2EE - stagiaires, jeunes diplômées (Bac +2 ou +5) et expérimentés. Postes à pouvoir à Paris : Ingénieur Technico-fonctionnel SAP (H/F) Analyste Fonctionnel SAP CRM (H/F) Analyste Fonctionnel SAP IS-U (H/F) Administrateur SAP BC ...

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• The Disloyalty Card

  - by David Dorf

  Let's take a break from technology for a second; please indulge me. (That's for you Erick.) A few months back, James Hoffmann reported that Gwilym Davies, the 2009 World Barista Champion, had implemented a rather unique idea for his cafe: the disloyalty card. His card lists eight nearby cafes in London that the cardholder must visit and try a coffee. After sampling all eight and collecting the required stamps, Gwilym provides a free coffee from his shop. His idea sends customers to his competitors. What does this say about Gwilym? First, it tells me he's confident in his abilities to make a mean cup of java. Second, it tells me he's truly passionate about his his trade. But was this a sound business endeavor? Obviously the risk is that one of his loyal customers might just find a better product at a competitor and not return. But the goal isn't really to strengthen his customer base -- its to strengthen the market, which will in turn provide more customers over the long run. This idea seems great for frequently purchased products like restaurants, bars, bakeries, music, and of course, cafes. Its probably not a good idea for high priced merchandise or infrequently purchased items like shoes, electronics, and housewares. Nevertheless, its a great example of thinking in reverse. Try this: Instead of telling your staff how you want customers treated, list out the ways you don't want customers treated. Why should you limit people's imagination and freedom to engage customers? Instead, give them guidelines to avoid the bad behavior, and leave them open to be creative with the positive behavior. Instead of asking the question, "how can we get more people in our stores?" try asking the inverse: "why aren't people visiting our stores?" Innovation doesn't only come from asking "why?" Often it comes from asking "why not?"

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• Trust: A New Line of Business

  - by ruth.donohue

  What do you think are the key factors in building and maintaining your company's reputation... Innovation? Price? Surprisingly, according to the recent 2010 Edelman Trust Barometer, survey respondents in the US valued transparency of business practices as well as company trustworthiness as the two most important factors influencing corporate reputation. What is trust? It's the confidence in a company's ability to do what is right for all its stakeholders -- shareholders, customers, employees, and the broader society at large -- and not just shareholders. Trust is an increasingly important component to maintaining your company's reputation and brand, and Western countries have seen an increase in global trust. Global businesses headquartered in the United States in particular have seen an 18 point boost to 54 percent in global trust. Whether this uptick represents the start of a new trend or a mere blip in the barometer remains to be seen. The Edelman report notes that the increase is "tenuous" as people expect companies to return to "business as usual" after the economy rebounds. This warning underscores the need for companies to continue engaging in open and frequent communications and business practices with its stakeholders across multiple channels and view trust as a "new line of business" to cultivate.

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• Oracle CRM Day Barcelona

  - by Oracle Aplicaciones

  Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;} El pasado 25 de Noviembre, con la colaboración de Abast, Birchman y Omega CRM, Oracle celebró en Barcelona la 2ª edición del CRM Day, donde presentaron las últimas tendencias europeas de CRM a través del Estudio realizado por IDC. Con su formato de conferencias + coloquios + asesorías individuales, todos los asistentes dispusieron de la posibilidad de compartir experiencias y mejores prácticas con los expertos de oracle así como con el resto de asistentes.

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• CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

  - by tony.berk

  When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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• Il CRM è al passo con i tempi?

  - by antonella.buonagurio(at)oracle.com

  Il Social Customer Relationship Management è nato grazie alla rivoluzione portata dal Web 2.0, un cambiamento epocale nelle modalità di comunicazione che ha aggiunto una incredibile ricchezza alle conversazioni tra aziende e consumatori. Le aziende dispongono adesso di strumenti per comprendere il proprio mercato senza precedenti, i consumatori, a loro volta, hanno il potere di utilizzare nuovi canali per esprimere le proprie esigenze e per comunicare e condividere commenti ed esperienze. Ma il Web 2.0 non è il solo fattore che impatta sulle scelte strategiche in ambito CRM  che ogni azienda deve considerare per sostenere  questo nuovo rapporto con i propri consumatori.    Vuoi scoprire quali sono le forze (o fattori) che le aziende devono considerare affinchè i processi di gestione della relazione con i clienti stiano al passo con le mutate condizioni sociali ed economiche?   Per saperne di più:   Il whitepaper realizzato da Oracle, Paul Gillin ed  IT Business Edge  ne delinea alcuni: 1.      Il Business. Come è cambiato in funzione dell'esperienza multicanale ora possible, della centralità del cliente e dei social networking che dominano le relazioni on line? 2.      La tecnologiaLe aziende oggi per guadagnare vantaggio competitivo devono dotarsi delle più innovative tecnologie per dare maggior valore al proprio business e per ridurre al minimo i costi di infrastruttura. Quali sono e quali sono gli effettivi vantaggi?   e altri ancora ...... leggendo il white paper "Is your CRM solution keeping up with the times?"

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• Cut Caseload Costs, Speed Service Delivery For Social Services

  - by michael.seback

  Lower Caseload Costs, Speedier Service Delivery with New Oracle Social Services Solution Oracle has just introduced a new solution for social services agencies that's designed to help case workers address the challenges of rising workloads and growing demands by citizens for additional services. In the past, IT departments developed custom software in an effort to meet program outcomes. "Because this capability is out of the box with the Oracle solution, there's less complexity for organizations and an overall lower total cost of ownership," says Kimberly Ellison-Taylor, Oracle's executive director of health and human services. "Self service brings costs down to just pennies per interaction and makes it possible for clients to receive government services more quickly," Ellison-Taylor says. read more

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• Is Master Data Management CRM's Secret Sauce?

  - by divya.malik

  This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers. Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects. Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies." The complete article can be found here.

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• 2D Barcode Addendum

  - by Tim Dexter

  Having finally got my external drive back(long story) today from Oklahoma (thank you so much Sammy) Im back with a full compliment of Oracle and blogging tools at my disposal. I have missed JDeveloper this past week, which I have found, I immensely prefer over Eclipse (let the flaming commence :0) I use Zoundry Raven for writing articles and its not installed locally but on my external drove, so I have been soldiering on with the blog server's pain in the backside UI for writing. Now I have my favority editor back and things are calming down workwise, I will start to get the Excel template posts out. Today thou, a note about 2D barcode support or more specifically any barcode that needs some data manipulation before the barcode font is applied. I wrote about these fonts a long time back and laid out the java class you would need to write if you had an algorithm from the font manufacturer to use. I missed out a valuable point and James at Luminex fell into the trap. He was wanting to use the datamatrix font from IDAutomation but and had built the java class to be called from the RTF template but it was not encoding or at least did not appear to be. New debugging feature to the rescue. Kan over at the bipconsultng blog documented the feature a while back. Just adding <?xdo-debug-level:'STATEMENT'?> to my test template generated all the debug files in my c:\temp directory. No messing with files, just a simple command ... at last! Kan has documented the feature here. With the log in hand I spotted a java error stack referencing a missing code128a method, huh? Looking at James' class he had the following snippet: ENCODERS.put("code128a",mUtility.getClass().getMethod("code128a",clazz)); ENCODERS.put("code128b",mUtility.getClass().getMethod("code128b", clazz)); ENCODERS.put("code128c",mUtility.getClass().getMethod("code128c", clazz)); ENCODERS.put("pdf417",mUtility.getClass().getMethod("pdf417", clazz)); ENCODERS.put("datamatrix",mUtility.getClass().getMethod("datamatrix", clazz)); His class did not include the other code128 and pdf147 methods and BIP was expecting them. An easy fix, just comment them out, rebuild and deploy and the encoding started working. If you are hitting similar problems, check that class and ensure all of the referenced methods are available, if not, delete or get commenting. James now has purdy labels popping out that his hard ware can read, sweet!

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• CRM@Oracle Series: CRM Analytics

  - by tony.berk

  What is the most important factor that leads to a successful CRM deployment? Is it the overall strategy, strong governance, defined processes or good data quality? Well, it's definitely a combination of all these, but the most important differentiator from our experience is Business Intelligence. Business Intelligence or Analytics is commonly mentioned as a key aspect to successful CRM and other enterprise deployments. The good news is that Oracle provides pre-built analytics dashboards, which provide real-time, actionable insight, and tools to build custom analyses. However, success with analytics, especially in a large enterprise, still requires a strong strategy, clean data for analysis, and performance. Today's CRM@Oracle slidecast covers Oracle's strategy, architecture and key success factors for deploying CRM Analytics internally at Oracle. CRM@Oracle: CRM Analytics Click here to learn more about Oracle CRM products and here to learn about Oracle Business Intelligence Applications. Have you read our other postings in the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, post a comment and we'll get it on our list.

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• DundeeWealth Selects Oracle CRM On Demand as Core Platform

  - by andrea.mulder

  "Oracle CRM On Demand enhances our existing Oracle platform, providing an integrated solution with incredible flexibility, mobility, agility and lowered total cost of ownership," said To Anh Tran, Senior Vice President of Business Transformation and Technology at DundeeWealth Inc. "Using Oracle as a partner in the expansion of DundeeWealth's CRM processes reinforces our client-centric approach to customer service and we believe it gives us a competitive advantage. As we begin our deployment, we are confident that Oracle is with us every step of the way." Click here to read more about more about DundeeWealth's plans.

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• Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

  - by ruth.donohue

  Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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• Policy Implementation is Damaging Organizations: Economist Intelligence Unit

  - by michael.seback

  Read new research revealing the hidden risks of inefficient policy implementation The frenetic pace of regulatory and legislative change means public and private sector organizations must continuously update internal policies - in particular, as associated with decision making and disbursements. Yet with policy management efforts alarmingly under-resourced and under-funded, the risk and cost of non-compliance - and their associated implications - are growing daily. To find out how inefficient policy management could be putting your business at risk, read your complimentary copy of the full EIU paper - Enabling Efficient Policy Implementation - today.

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• New Executive Q&As on Oracle's Social Services Solution

  - by michael.seback

  According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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• Customer Insight. Trend, Modelli e Tecnologie di Successo nel CRM di ultima generazione

  - by antonella.buonagurio(at)oracle.com

  Lo scorso 27 gennaio a Roma si è tenuta la 3° tappa del CRM On Demand Roadshow. L'iniziativa è stata un un momento di incontro e confronto tra Direttori Marketing, esperti di CRM e Direttori Sales, sui nuovi trend del marketing relazionale.   Grazie altri interventi di ItalTBS, Bricofer, Renault Italia, Avis,  IRCCS, San Raffale e con la moderazione del Prof. Maurizio Mesenzani  si sono condivise idee, esperienze, riflessioni sugli strumenti che ad oggi si sono dimostrati essere i  più efficaci per individuare i bisogni del cliente, trasformare i clienti potenziali in clienti soddisfatti, creare engagement. Continua a leggere per vedere le presentazioni

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• Oracle's Social Services Solution: The Citizen Demo

  - by michael.seback

  See how Oracle's Social Services Solution can transform interactions between the public and government agencies. Watch "The Citizen" demo here

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• 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

  - by charles.knapp

  The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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• Reminder - Mobile World Congress - 4 Industry Workshops

  - by michael.seback

  Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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• What Should You Look for In a CRM Demo?

  - by charles.knapp

  I have helped firms evaluate software demos and delivered demos in diverse industries such as manufacturing, healthcare, life sciences, and travel (to name just a few). Here are a few suggestions. First, which vendor has the best fit for your industry? Make sure that the vendor demo staff tell you clearly throughout the demo (not just in a passing comment), what portion of each business process and screen is standard, what has been configured, what has been custom coded, and what has been provided by a partner. If you don't keep asking, what you buy may be less useful than what you saw. This will lead to added (and unbudgeted) costs and time. Second, what are the roles of the primary users? What are their top-most needs, such as exception-oriented dashboards or rapid data entry? Can you get a demo for each key role, showing how the software fits a typical workday? Have the vendor repeatedly tell you what is standard, configured, custom coded, or provided by a partner. Third, how well does the demo balance ease of use with completeness of business processes? One common approach is to hide needed fields or steps that are of low visual value. Another approach is to focus heavily on a visually appealing capability, while downplaying the fit with your key business processes. Result: despite their business acumen, demo attendees may not focus adequately on gaps in business fit So, look for complete disclosure and complete CRM. To arrange a demo from Oracle, please visit http://www.oracle.com/crm.

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• Verizon Business Delivers New Sales and Support Tools

  - by michael.seback

  Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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• La ripresa economica si sta consolidando, siete pronti a cogliere questa opportunità?

  - by antonella.buonagurio(at)oracle.com

  L'esclusiva ricerca IDC indica i percorsi strategici più innovativi a supporto delle Vendite, del Customer Service e del Marketing.        La ricerca basata su più di 300 interviste a executive, CIO e CEO di medie e grandi organizzazioni in tutta Europa, vi guiderà nel comprendere l'evoluzione e l'impatto dei trend più rilevanti sui processi che gestiscono ed indirizzano la relazione tra azienda e clienti.

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• «Oracle E-Business Suite: ERP DBA????»??

  - by user10821858

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ERP ????????????20 ?,?Oracle ??????(E-Business Suite)? ????????ERP ????,????????????????,???????? ????????,????????????? ??ERP ???,?????????????ERP DBA ????????ERP DBA ???????DBA ????????????:ERP DBA ??????????,?? ???ERP ????????,????????????????????????? ?,???????????????????,ERP DBA ????????????? ??????,?Oracle ???????????ERP ??,?????????,?? ???????????,?????????ERP DBA ??????,??????? ????ERP ?????,???????????????? ???????????ERP DBA ?????,?????????????ERP ? ???,???ERP ??????????,????????????????ERP ? ?????????,??????????ERP ????,?????:“?????? ??,????????”,???“????”????????????????,? ??ERP DBA ?????,?????????????,????????????? ???“????”??,?“??????”???,??????????????, ??????,???????????????????“????,??????”, ???????????,??????????????,???????????? ????????,????????????ERP ????,????ERP ???? ????? ?????? ????7 ?,???????3 ?:?????????????? ???(?1 ~ 2 ?):??????Oracle ????????????????? ???????,??????????ERP ???????????????,??? ???? ???(?3 ~ 6 ?):?3 ????Oracle ERP ?????????????;?4 ????Oracle ERP ???????ERP ????;?5 ??????Oracle ????? ??????????????;?6 ?????????????????ERP ???? ??? ?????(?7 ?):????????Oracle ERP ??????????,??? ??????????????????????,???????????????? ?,????????????????????????????????????? ???? ????????????: (1)????,?????????????????????????????? ?,???????????????????,?????????????????? ??????,??????????????????????? (2)???,???,??????,??????????????????Oracle ERP ???????????,????;????????????Oracle ERP ??? ??????????,????? (3)????????,???????????????????????,?? ?????????,???????????????????????????;?? ERP DBA ????????????,????????????????????,? ???????????,????????,???????????? ??????? (1)Oracle ERP ??????????????????ERP ???????? (2)???ERP ?????????DBA ????IT ????? (3)??????????????????? ??????? ?????????????,??????????????,????????? ???????????????????????????????,???????? ??????: E-Mail:longchun.zhu-AT-gmail-DOT-com ?? “?????,?????”,???????????????“?????”??? ?????????????,???????????????????????? ?????????????????,??Mike?Charles???????????, ????????????????????,??????????????????? ??????? ? ? ? ? ?1 ? Oracle ??????/1 1.1 Oracle ?????????????/2 1.2 Oracle ??????R12 /3 1.2.1 R12 ???????/3 1.2.2 R12 ???/4 1.3 ????/5 ?2 ? ERP ????/6 2.1 ERP ??????/7 2.1.1 ERP ??????????/7 2.1.2 ERP ?????????/8 2.1.3 ERP ??????/8 2.2 ??????/9 2.2.1 ????????/9 2.2.2 ???????/11 2.2.3 ?????????/12 2.3 ??ERP ?????????/14 2.3.1 ????/14 2.3.2 ??????/15 2.3.3 ????/16 2.3.4 ?????/19 2.3.5 ????/19 2.3.6 ??????/23 2.3.7 ???????/25 2.3.8 ????/26 2.3.9 ???????/27 2.4 ????/28 2.5 ????/29 ?3 ? Oracle ERP ??/31 3.1 ?????/32 3.1.1 ?????? /32 3.1.2 ????/34 3.1.3 ????/35 3.1.4 ????/37 3.1.5 ?????/37 3.1.6 ??Bug ??/39 3.1.7 ????/40 3.2 Oracle ??????R12 ???/42 3.2.1 ????/42 3.2.2 ???????/43 3.2.3 ????/43 3.2.4 ??????/60 3.3 ??????????????/62 3.3.1 ???????/62 3.3.2 ??DNS ???/63 3.3.3 ????Oracle ??????/63 3.3.4 ?????/64 3.4 ????/66 ?4 ? ??????ERP ????/67 4.1 ???????/68 4.2 ??????/81 4.3 ??????/83 4.4 ??????/85 4.4.1 ??????????/86 4.4.2 ????????????/86 4.4.3 ??????ERP ????/87 4.5 ???????????/89 4.6 ?????/89 4.6.1 ???????/90 4.6.2 ???????/92 4.6.3 ??redo ??/95 4.6.4 ??????/96 4.7 ????/98 4.7.1 ???????/98 4.7.2 ?????/99 4.7.3 ???????/100 4.7.4 ??????/100 4.7.5 ?????/101 4.8 ????????? /101 4.8.1 ????/102 4.8.2 ??DNS ???/102 4.8.3 ??sendmail /103 4.8.4 ??IMAP ??? /104 4.8.5 ??Oracle Alert /104 4.8.6 ??Workflow Mail /110 4.8.7 ???????/115 4.9 ?? Forms Socket ??/121 4.10 ????????/123 4.11 ?????????? /124 4.11.1 ???????/124 4.11.2 ???????/125 4.12 ???? /127 ?5 ? Oracle ???????????/128 5.1 Oracle ????????/129 5.1.1 ???/129 5.1.2 ???/130 5.1.3 ????/131 5.1.4 ????/131 5.2 ????????/131 5.2.1 Oracle ?????????????/131 5.2.2 Oracle ??????????/133 5.3 ??????/134 5.3.1 ???????????????/135 5.3.2 AutoPatch/136 5.3.3 AutoConfig/138 5.4 Rapid Clone/141 5.4.1 ????????????/141 5.4.2 ?????/142 5.4.3 ??????/145 5.4.4 ?Clone ?? /146 5.4.5 ??????????/146 5.4.6 Clone ??/148 5.4.7 Clone ??????? /150 5.4.8 ??Clone/157 5.5 OAM ??/158 5.5.1 OAM ?????/158 5.5.2 OAM ????????/158 5.5.3 ????????/159 5.5.4 ????????????/159 5.5.5 ????????/164 5.5.6 OAM ??????/168 5.6 ????/171 ?6 ? ???????/172 6.1 ??Oracle ??????/173 6.1.1 ??Form ?HTML ??/173 6.1.2 ????????/182 6.1.3 ????/187 6.2 ????/192 6.2.1 ?????/193 6.2.2 ????? /193 6.2.3 ?????/194 6.3 ???????/195 6.4 ?????/205 6.4.1 “??”?????/205 6.4.2 ???????/206 6.4.3 ??? /207 6.4.4 ??????? /208 6.4.5 ????????? /208 6.4.6 ??????/209 6.4.7 ???????/218 6.4.8 ??????/225 6.5 ??????/237 6.5.1 ??????/237 6.5.2 ??????/239 6.6 ????/245 ?7 ? ERP ???????/246 7.1 ERP ??????/247 7.2 ERP ???????/247 7.2.1 ????????/248 7.2.2 ?????????/248 7.2.3 ?????????/249 7.2.4 ???????/249 7.3 ????????/249 7.3.1 ERP ???????/249 7.3.2 ????/251 7.3.3 ????/251 7.3.4 ????/253 7.3.5 ????/255 7.4 ERP ??????/255 7.4.1 ????????/255 7.4.2 ???????/256 7.4.3 ?????????/257 7.5 ?????ERP ??/260 7.5.1 ????????/260 7.5.2 ????/261 7.5.3 ??????/262 7.5.4 ????????/273 7.6 ERP ????/280 7.6.1 ??X-Windows/280 7.6.2 ???????/281 7.6.3 ?????????/281 7.6.4 ??redo ??/282 7.6.5 ??opmn.xml ??/283 7.6.6 ???????/283 7.6.7 ??Apache ??/285 7.6.8 Forms Server socket ????/285 7.6.9 ??Forms Dead Client ??/286 7.6.10 ??Cancel Query /287 7.6.11 ??????????/288 7.6.12 ????????/293 7.6.13 ?? GSM ??/294 7.6.14 ??“ICX:????”/297 7.6.15 ????????/298 7.6.16 ???????/302 7.7 ??????/305 7.7.1 ?????/305 7.7.2 ????/305 7.7.3 ?????/305 7.7.4 ???????/306 7.7.5 ??????/306 7.8 ????????/306 7.8.1 ???CSI Number /307 7.8.2 ???SR /307 7.8.3 TAR ??/307 7.8.4 ????/307 7.9 ????/308

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