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• Final agenda - Oracle Exadata & Manageability Partner Community Forum at OpenWorld

  - by Javier Puerta

  Just a few days for Oracle OpenWorld and our Exadata & Manageability Partner Community Forum for EMEA partners. The event will take place on the afternoon of Monday, October 1st, 2012 during the Oracle OpenWorld week. For all partners that have confirmed their attendance to the event, find below the final detailed agenda. I look forward to meeting again in San Francisco with all of you who can attend the event and hope that you will find the sessions useful for your business.   FINAL AGENDAOracle Exadata & ManageabilityEMEA Partner Community Forum at Oracle OpenWorld 2012 in San Francisco, USAMonday, October 1st, 20112 Detailed agenda Time Session Speaker 15:30 Reception of participants - Networking coffe served 16:00 Welcome Hans-Peter Kipfer, VP Engineered Systems, Oracle EMEA 16:10 Next challenges in building and managing clouds Javier Cabrerizo, VP, Global Business Development for Exadata, Oracle Corp. 16:30 Partner experience 1.- IT modernization, simplification and cost reduction: The case of a customer in Transportation & Logistics with custom applications and SAP. The Technological Renewal Model built by aligning the innovation of Oracle's Engineered Systems and Capgemini's service delivery excellence has resulted in significant cost savings for the client. Francisco Bermúdez, Country Leader Infrastructure Services, Capgemini, Spain 16:55 Partner experience 2.- The Nvision cloud project NCloud is an innovative design that combines advanced technical solutions, virtualization, and dynamic management of IT resources, providing a complete "as-a-Service" offering for Infrastructure, Database, Middleware, and Applications. Dmitry Krasilov, Head of Oracle Competence Center, Nvision Group, Russia 17:20 Partner experience 3.- From Exadata Ready to Exadata Optimized: An ISV Experience The experience of WeDo Technologies in the process and benefits that started as an Exadata Ready certification and ended up as an Exadata Optimized. Miguel Alves,  Product Business Solutions Manager, Wedo Technologies, Portugal 17:45 Next steps in engaging with Oracle Cengiz Yilmaz, Director Partner Strategy, Oracle EMEA Engineered SystemsPatrick Rood, Manageability Partner Business, Oracle EMEA 18:00 Wrap-up & Networking Time and Location:Monday, October 1st, 2012, 15:30 - 18:00 PST Grand Hyatt San Francisco, 345 Stockton Street, San Francisco (Conference Theater) (It is a 15 minute walk from OOW Moscone Center. See directions here)  

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• Leveraging Blueprints to Easily Extend the Value of Your Investment in Oracle GRC Applications

  Hundreds of customers globally have invested in Oracle GRC Applications to help solve mission-critical compliance and risk management challenges. To further extend the value of these investments, Oracle is introducing blueprints for Oracle GRC applications. Oracle GRC Application Blueprints deliver ready-to-use best practice content that represents thousands of hours of experience from Oracle and from Oracle partners and customers. Each blueprint can include pre-defined content, pre-packaged integrations, sample code, and application configurations, and are immediately available to download free of charge from the Oracle Technology Network. Listen to this appcast and learn what blueprints are available today and how you can contribute your own blueprints for Oracle GRC Applications.

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• Landed Cost Management Integration with OPM Financials

  - by Robert Story

  Upcoming WebcastTitle: Landed Cost Management Integration with OPM FinancialsDate: April 21, 2010 Time: 11:00 am EDT, 9:00 am PDT, 8:00 am MDT Product Family: EBS: Process Manufacturing Summary This one-hour session will present setup overview and detailed steps for a test case, and is recommended for functional users who are using OPM Financials module with an actual costing method. Topics will include: Overview on Landed Cost Management functionality Setup steps and a test case Some technical considerations Documentation and other reference materials available A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Use MD5 to validate the exchanged files between Oracle and Customer

  - by Jie Chen

  Oracle Supports may ask customers to upload some data files (Database Dump, Trace Log, etc) for research. We often see the scenario that the uploaded huge files are corrupted and have to ask to re-upload. Then we may waste much time during this period. To avoid this, customers can tell Support the MD5 checksum of the upload files, requesting support to validate same if they have gotten the correct file in good format. MD5 on Linux We can use "md5sum" command directly. For example we calculate the file PrintManager.class MD5 checksum value. [jijichen@jclinux temp]$ md5sum PrintManager.class e0bf8c7623240ccd15ee17c0478427a1 PrintManager.class MD5 on Windows There are many freeware to calculate MD5 on internet. For example we can use WinMD5Free tool. You can download it from here. http://www.winmd5.com https://blogs.oracle.com/jiechen/resource/2013/winmd5free.zip

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• Virtual Developer Day: Oracle Fusion Development

  - by Dmitry Nefedkin

  Do you want get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff? Join us on Dec, 11, 2012 9:00 - 13:00 GMT at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff   Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity! Agenda 9:00 a.m. – 9:30 a.m. Opening 9:30 a.m. – 10:00 a.m. KeynoteOracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise Track 4Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 a.m. – 11:00 a.m. Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 a.m. – 12:00 p.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 p.m. – 1:00 p.m. Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration View Session Abstracts

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• Oracle Enterprise Data Quality: A Leader in Customer Satisfaction

  - by Mala Narasimharajan

  It’s always good to hear feedback from practitioners – the ones who are in the trenches who have experienced both the good and the bad sides of enterprise software. Gartner recently released a report which surveyed 260 data quality professionals from around the world and found that most expressed considerable satisfaction as a whole from their data quality tool vendors. However, a couple of key findings stand out which include, Datanomic (acquired by Oracle), leading the pack in terms of overall customer satisfaction among data quality tools. Read all about it right here http://bit.ly/Ay45SG

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• Integrating with Oracle Fusion Applications: Discovering Integration Artifacts

  - by Simone Geib

  Rajesh Raheja, software architect at Oracle, has recently posted the first of a series of blogs on the topic of integrating with Oracle Fusion Applications, which is the next generation of enterprise applications built on top of Oracle Fusion Middleware. His goal is to share the ease with which integrations are now possible using standards-based technologies with enterprise applications. You can find his full blog post here.

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• Internships available in Oracle Netherlands - this summer

  - by jessica.ebbelaar

  I am Jannie Minnema, Director of Business Operations for Oracle in the Benelux. My career at Oracle started at Oracle Headquartes in San Francisco as a Project Manager, building Computer Based Training Products. After spending 3 years in Dubai, my husband and I moved to the USA as he wanted to study a MBA there. This move kick started my career as I was working in Silicon Valley during a time of great opportunity. After the USA, I fulfilled numerous roles at Oracle ranging from Project Management to Sales and Marketing. I currently work in the Netherlands were I am now Director of Business Operations for Oracle in the Benelux and a member of the Dutch Management Team. Business Operations advises the Benelux Management Team and focuses on topics such as Corporate Social Responsibility, Customer Satisfaction, Internal Communication, Internal training and effective usage of Sales Tools and Systems. We are currently also working on how best to introduce a “New way of Working”. The move to our new office building in 2011 aides in creating the right environment for this. Our goal is to continually improve the organisation. I enjoy working for Oracle because there is never a dull moment, and I am continuously challenged to improve. The environment that I work in changes constantly. Look at all the recent acquisitions; over 60 in the past 3 years! If you, as an Oracle employee, see something that can be done better, like a new service or tool, then combine it with some enthusiasm, motivate it further and the (Oracle) world changes! Internships This summer we have a number of Internships available, coordinated by the Business Operations team. We very much look forward to welcoming Students in our Dutch office. We look at it as an opportunity for both Oracle and the Interns to learn from each other. It will definitely result in both parties improving, growing and achieving results! We offer Internships related to Sales, Marketing and New Technology. You can find the assignments here. During the Internship you will experience what is like to work for an international and dynamic company, where we work and play hard. Our customers are major Dutch companies and our employees are professionals that compare working at Oracle with playing a Soccer World Cup final. We offer several Internships at the same time, so you will learn and share your experiences with a group of fellow students. If you have any questions related to this article feel free to contact [email protected].  You can find our job opportunities via http://campus.oracle.com

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• Seamless STP with Oracle SOA Suite

  - by user12339860

  STP stands for “Straight Through Processing”. Wikipedia describes STP as a solution that enables “the entire trade process for capital markets and payment transactions to be conducted electronically without the need for re-keying or manual intervention, subject to legal and regulatory restrictions” .I will deal with the later part of the definition i.e “payment transactions without manual intervention” in this article. The STP that I am writing about involves the interaction between a Bank and its’ corporate customers,to that extent this business case is also called “Corporate Payments”.Simply put a  Corporate Payment-STP solution needs to connect the payment transaction right from the Corporate ERP into the Bank’s Payment Hub. A SOA based STP solution can do a lot more than just process transaction. But before I get to the solution let me describe the perspectives of the two primary parties in this interaction. The Corporate customer and the Bank. Corporate's Interaction with Bank:  Typically it is the treasury department of an enterprise which interacts with the Bank on a daily basis. Here is how a day of interaction would look like from the treasury department of a corp. Corporate Cash Retrieve Beginning of day totals Monitor Cash Accounts Send or receive cash between accounts Supply chain payments Payment Settlements Calculate settlement positions Retrieve End of Day totals Assess Transaction Financial Impact Short Term Investment Desk Retrieve Current Account information Conduct Investment activities Bank’s Interaction with the Corporate :  From the Bank’s perspective, the interaction starts from the point of on boarding a corporate customer to billing the corporate for the value added services it provides. Once the corporate is on-boarded the daily interaction involves Handle the various formats of data arriving from customers Process Beginning of Day & End of Day reporting request from customers Meet compliance requirements Process Payments Transmit Payment Status Challenges with this Interaction :  Both the Bank & the Corporate face many challenges from these interactions. Some of the challenges include Keeping a consistent view of transaction data for various LOBs of the corporate & the Bank Corporate customers use different ERPs, hence the data formats are bound to be different Can the Bank’s IT systems convert the data formats that can be easily mapped to the corporate ERP How does the Bank manage the communication profiles of these customers?  Corporate customers are demanding near real time visibility on their corporate accounts Corporate customers can make better cash management decisions if they can analyse the impact. Can the Bank create opportunities to sell its products to the investment desks at corporate houses & manage their orders? How will the Bank bill the corporate customer for the value added services it provides. What does a SOA based Seamless STP solution bring to the table? Highlights of Oracle SOA based STP solution For the Corporate Customer: No Manual or Paper based banking transactions Secure Delivery of Payment data to the Bank from multiple ERPs without customization Single Portal for monitoring & administering payment transactions Rule based validation of payments Customer has data necessary for more effective handling of payment and cash management decisions  Business measurements track progress toward payment cost goals  For the Bank: Reduces time & complexity of transactions Simplifies the process of introducing new products to corporate customers Single Payment hub for all corporate ERP payments across multiple instruments New Revenue sources by delivering value added services to customers Leverages existing payment infrastructure Remove Inconsistent data formats and interchange between bank and corporate systems  Compliance and many other benefits

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• Oracle Applications Guidance for Exalogic

  - by james.bayer

  Exalogic is continuing to help Oracle deliver on the tagline “Hardware and Software – Engineered to Work Together”.  My Oracle Support article ID 1302529.1 was just posted and enumerates various Oracle Applications versions that are recommended for deployment on Exalogic.  Please access the note via My Oracle Support for the details.  These applications currently include: Oracle Applications such as E-Business Suite, Siebel, PeopleSoft Enterprise, and JD Edwards EnterpriseOne Utilities Applications including Mobile Workforce Management, Meter Data Management, and Customer Care and Billing Oracle Retail Applications Merchandising Operations Management and Merchandising Planning & Optimization modules The reference video below offers a great explanation for how Exalogic can be an ideal platform for Oracle software including Oracle Applications.

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• Hot Off the Press: Oracle Publishes Agile PLM E-Book

  - by Kerrie Foy

  We’re pleased to share with you our new Oracle e-book, all about Agile PLM!  This online publication offers a mobile-friendly, interactive learning experience to explore PLM topics, including: • Benefits of taking a strategic, enterprise approach to managing the lifecycle of a product • How to identify and overcome the obstacles preventing your ideas from converting into profitable products • Quick overview video and descriptions of the solutions comprising Oracle’s Enterprise PLM solutions • Analyst perspectives and customer stories, including 4 testimonial videos from JDSU, Medtronic, Market America, and Alcatel-Lucent. It takes just a moment to download, so check it out today!

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• Hot Off the Press: Oracle Publishes Agile PLM E-Book

  - by Kerrie Foy

  We’re pleased to share with you our new Oracle e-book, all about Agile PLM!  This online publication offers a mobile-friendly, interactive learning experience to explore PLM topics, including: • Benefits of taking a strategic, enterprise approach to managing the lifecycle of a product • How to identify and overcome the obstacles preventing your ideas from converting into profitable products • Quick overview video and descriptions of the solutions comprising Oracle’s Enterprise PLM solutions • Analyst perspectives and customer stories, including 4 testimonial videos from JDSU, Medtronic, Market America, and Alcatel-Lucent. It takes just a moment to download, so check it out today!

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• Partner Webcast – Oracle Exadata X3 Database In-Memory Machine - Next-Generation Technologies Update - 20 Dec 2012

  - by Thanos

  Oracle’s next-generation database machine, Oracle Exadata X3, combines massive memory and low-cost disks to deliver even faster performance and greater storage capabilities at the lowest cost, making it the ideal database platform for the varied and unpredictable workloads of cloud computing. Oracle Exadata is available in multiple configurations including a low-cost eighth-rack configuration, so you can start small and grow at your own pace. We have also introduced new migration services designed to streamline implementation thereby saving you time and money. If your IT department is expected to deliver business value—or even drive business growth—then you’ll want to join us for a live Webcast discussing how the new Oracle Exadata X3 can help you transform data management.  Agenda: Oracle Exadata Evolution Oracle Exadata X3 Database In-Memory Machine Hardware Update Software Update Exadata Unique Next Generation Technologies Getting on board Oracle Exadata Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Thursday, December 20th, 10am CET (9am GMT) Duration: 1 hour Register Now! For any questions please contact us at [email protected] Visit our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix.

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• Materialized View vs POJO View based on Objects representing Oracle tables

  - by Zack Macomber

  I have about 12 Oracle tables that represent data that's being integrated from an external system into my web application. This data is going to be used in an informational and comparative manner for the clients using my web application. On one particular page of my web application, I need to combine data from 3 - 5 Oracle tables for display as an HTML table on the page. We are NOT currently using a framework (Apache Struts for instance) and we're not in a position to move this Java web application into one at this moment (I'm trying to get us there...). I am certainly not an architect, but I see one of two ways that I can effectively build this page (I know there are other ways, but these seem like they would be good ones...): 1. Create an Oracle Materialized View that represents what the HTML table should look like and then create a POJO based on the View that I can then integrate into my JSP. 2. Create POJOs that represent the Oracle tables themselves and then create another POJO that is the View used for the HTML table and then integrate that POJO into my JSP. To me, it seems the Materialized View would possibly offer quicker results which is always what we strive for in web applications. But, if I just create 12 POJOs that represent the Oracle tables and then build POJO Views off of those, I have the advantage of keeping all the code in one place for this and possibility for creating any number of different views and reusable components in my web application. Any thoughts on which one might be the better route? Or, maybe you know of an even better one?

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• Tech Cast Live - Java and Oracle, One Year Later - February 15th 10AM PST

  - by Cassandra Clark

  Join us for a special live conversation with Ajay Patel, Vice President of Product Development for Application Grid Products and Justin Kestelyn, Director of the Oracle Technology Network. Justin and Ajay will discuss the changes that have come to Java and Oracle since the Sun acquisition, just over a year ago. This live broadcast conversation will include discussion on: - Highlights, challenges and what we learned over the past year - The Future of Java and its importance to Oracle and the community - Oracle's Application Grid product portfolio today Watch Live Event February 15th Watch Archived TechCast Lives You will also have the chance to submit questions to the speakers live on the show, for real-time feedback by using #techcastlive. If your question is read on air we will send you a Free I am the Future of Java t-shirt* *Promotion Details After you have submitted your question and it is read on the live TechCast held February 15th your shirt should arrive in two to four weeks while supplies last. No purchase, payments, or fees are required to receive the gift. Limit one thank you gift per person, and the offer is available only while supplies last. Oracle reserves the right to modify or terminate this offer at any time, for any reason. This offer is not available to Oracle employees or residents of countries subject to U.S. embargo (including Cuba, Iran, Iraq, Libya, North Korea, Sudan, and Syria). Due to Federal Government regulations, this offer is not available to Federal Government customers. Those residing in India or Brazil will be given a substitute gift as we can not ship t-shirts to your country. You are responsible for complying with your employer's policies regarding acceptance of promotional items, and for government laws, regulations and agency policies, if you are a government employee you will not be able to participate. Must be 18 years of age or older. Void where prohibited. Neither Oracle nor any third party assisting Oracle with this offer is responsible for any problems, errors, delays, or technical malfunction related to or impacting this offer. Oracle respects your right to privacy and your information will not be distributed or used for any other purpose. For more information on Oracle's privacy policy, please review our http://www.oracle.com/html/privacy-policy.html. If you have any questions, please contact us at [email protected].

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• test

  - by ???02

  ?????????EC????????????????????????????????????????????????????????Oracle Coherence??????????????????????????????????DB???·????????????????????　????EC?????????????????????????Oracle Coherence????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Coherence?????????????????????????????????????·?????????????1??????????????????????????????????????????????????????????????????????????????????????????????????????????????　??????Oracle Coherence??????????·????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Oracle Coherence????????“???”????????????????????????????????????????????????????????????????????????????????????????????????Oracle Coherence?????????????????????????????????????Oracle Coherence???????????????????????????　?????????????????A????1????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????1????????????????????????????????????????????????????????　?????????????????????????·???????·???????Oracle Coherence???????????????????????????????????????????????????????????????????????????????????????1?????????Oracle Coherence????????????10??1??????????????????????????????????????????????????????????????????????????????　B?????????????·????????????????????????????????????????????????????????????????????????????????·????????????????????????????????????????????????????????????????????????????????????????????????????????　????????????????????????????????????????????????????????????????????IA??????????????????????????????????????????Oracle Coherence?????????????????????????????????????　???????????????????Oracle Coherence????????????????????????????????????????????????????????????2??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????　C???????·????????????Oracle Coherence???????????????????????????????????????????????????????????????????????????????·???????????????????????????10??1??????????????????????????????????????????????????????????????????????????????????????·???????????????????????????　????????D?????????????????????????????EC????????????????????????????????????????????????????????????????????????????????????EC?????????????????????????????????Oracle Coherence?????????Java????????·??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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• Problem installing Oracle 10g Express edition

  - by abhi

  I have installed Oracle 10g Express edition in Ubuntu 10.10 and it doesn't show or ask to give my password during installation. When I click on "start database" it gave the warning "Operation failed, abhi is not a member of 'dba' group." and when clink on "Run SQL command line" it shows /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/bin/nls_lang.sh: 114: [[: not found When I click on "GOTO Database home page", it opens Mozilla's "Ubuntu Google search page". Can anyone help me get my Oracle to work or tell me how to remove that because it is also not getting removed. I tried all the commands that are given as suggestions by Ubuntu. Please help me because I don't want to format my Ubuntu.

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• New Course - ADF Desktop Integration

  Oracle University online course available now

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• Oracle GoldenGate 11g Certified Implementation Beta Exam Available

  - by Irem Radzik

  We have great news for Oracle Data Integration partners:  Oracle GoldenGate 11g Certified Implementation Beta Exam is now available.  The Oracle GoldenGate 11g Certified Implementation Exam Essentials (1Z1-481) exam is designed for individuals who possess a strong foundation and expertise in selling and implementing Oracle Data Integration 11g solutions. This certification covers topics such as: Oracle GoldenGate 11g Overview Architecture Overview,  Configuring Oracle GoldenGate Parameters, Mapping and Transformation Overview,  Configuration Options,  Managing and Monitoring Oracle GoldenGate 11g.  This certification helps OPN members differentiate themselves in the marketplace through proven in-depth expertise and helps their partner company qualify for the Oracle Data Integration 11g Specialization Criteria. We recommend up-to-date training and field experience. OPN members earning this certification will be recognized as OPN Certified Specialists. Request a discounted beta voucher today using the OPN Beta Certified Specialist Exam  Voucher Request Form.  You can take the exam now at a near-by Pearson VUE testing center.

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Drive Innovation from Data with Oracle Business Analytics

  - by Mike.Hallett(at)Oracle-BI&EPM

  Oracle is doing a big marketing push on the transformational value of Business Analytics to our customers, and we hope you as partners can get excited, involved and more business from this campaign.  Work with your local in-country BI business development manager and your partner channel manager: if you want to contribute and are struggling to make contact, then let me know ([email protected]) and I will facilitate introductions. Oracle Day Business Analytics Track Invite your customers to register for their local Oracle Day to get the latest news from OpenWorld and learn about Oracle's Big Data strategy and solution. There is a dedicated Business Analytics track. Business Analytics Facebook Hub Encourage your customers to "Like" the Business Analytics Facebook Page @ www.facebook.com/OracleBusinessAnalytics so they can receive useful and interesting information on their Facebook wall.

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• Podcast Show Notes: DevOps and Continuous Integration

  - by Bob Rhubart

  The topic on the table for the latest OTN ArchBeat series of programs is DevOps. The panelists for this conversation are three gentlemen who, by no small coincidence, have some expertise on the topic. The Panel Tim Hall is the Senior Director of product management for Oracle Enterprise Repository and Oracle’s Application Integration Architecture. Robert Wunderlich is Principal Product Manager for Oracle’s Application Integration Architecture Foundation Pack. Peter Belknap is director of product management for SOA Integration at Oracle. The Conversation Listen to Part 1: DevOps and Continuous Integration: The Basics The panel discusses why DevOps matters and how it changes development methodologies and organizational structure. Listen to Part 2: DevOps and the Evolution of Enterprise IT (Dec 20) The panel discusses where DevOps fits with cloud computing and other evolutionary changes in enteprise IT. Listen to Part 3: Tech, Talk, and Territorialism (Dec 27) The panel closes out the discusses with a look at DevOps-friendly technologies and the impact of DevOps on communication and governance. Coming Soon Early in the new year OTN ArchBeat will bring you an update on the Oracle Cloud, with details on how you can test drive the Java and Database cloud services. Stay tuned: RSS

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• Oracle's Sun Blade modular systems: Can they give VBlock a run for their money?

  - by llaszews

  Check out these new hardware and software integrated solutions from Oracle Sun (they are not Exa* machines): http://www.oracle.com/us/products/servers-storage/servers/blades/index.html They offer a number of solutions not offered by VBlock: Oracle DB, Oracle WebLogic, OS and end to end management. Be interesting to see how much adoption these machines get given the long time VBlock has been around and the Exa* focused strategy at Oracle.

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• Oracle Enterprise Manager Cloud Control 12c: Die Verwendung von Gruppen

  - by Ralf Durben (DBA Community)

  Mit Oracle Enterprise Manager Cloud Control 12c können Sie eine Vielzahl von Zielsystemen verwalten, sowohl was die Vielfältigkeit als auch die pure Anzahl betrifft. Eine große Anzahl von Zielsystemen wirft die Frage auf, wie diese Menge effizient verwaltet werden kann. Dazu gehören die Kontrolle des Zugriffs, die möglichst automatische Einstellung des Monitorings und die Bildung von benutzerorientieren Sichten. Zu diesem Zweck gibt es das Konzept der Gruppen, in denen Zielsysteme (Targets) zusammengefasst werden können. In Oracle Enterprise Manager Cloud Control 12c gibt es drei verschiedene Typen von Gruppen, die im aktuellen Tipp erklärt und voneinander abgegrenzt werden.

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• Developer Day - Hands-on Oracle 11g Applications Developmen

  - by [email protected]

  Developer Day - Hands-on Oracle 11g Applications DevelopmentSpend a day with us learning the key tools, frameworks, techniques, and best practices for building database-backed applications. Gain hands-on experience developing database-backed applications with innovative and performance-enhancing methods. Meet, learn from, and network with Oracle database application development experts and your peers. Get a chance to win a Flip video camera and Oracle prizes, and enjoy post-event benefits such as advanced lab content downloads.Bring your own laptop (Windows, Linux, or Mac with minimum 2Gb RAM) and take away scripts, labs, and applications*.Space is limited. "Register Now"  for this FREE event. Don't miss your exclusive opportunity to meet with Oracle application development & database experts, win Oracle Trainings, and discuss today's most vital application development topics.Information how to register soon.

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