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  • Is Master Data Management CRM's Secret Sauce?

    - by divya.malik
    This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers. Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects. Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies." The complete article can be found here.

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  • Set Up Google Analytics to Track Domain Alias

    - by Brian Boatright
    I found this article from Google http://www.google.com/support/analytics/bin/answer.py?hl=en&answer=55523 However I'm not sure what happens to the data. Will I be able to determine which domain forwarded to the primary domain using their technique? Or will it simply tranfers all the relevant keyword and other factors to the primary domain but not which domain was originally landed before the 302 redirect. What I need to do is track which domain alias are being used.

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  • adwords traffic shows as 'not set' in google analytics

    - by sam
    in google analytics if i go to traffic sources search paid all i get is "not set". instead of the usual list of keywords that people have used to find the ad, this makes it really difficult to understand whats going on in the campaign.. ive gone into adwords and turned on auto tagging but still the same problem any idea how i can fix this so under the paid tab i get the phrases people have used to find my ad in ppc ?

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  • OBI & P6 Analytics Demo @ MAOAUG

    - by mark.kromer
    Mark will be speaking in King of Prussia, outside of Philly, for the Mid-Atlantic Oracle Apps Users Group on Oracle BI w/P6 Analytics for IT projects this Friday: http://www.maoaug.org. Stop by and say HI if you are in the area!

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  • Free Live Webinar on Oracle Primavera P6 Analytics

    - by mark.kromer
    We are having a free live webinar to introduce customers to the new Oracle Primavera P6 Analytics built on the Oracle Business Intelligence platform. Here is the registration link for this webinar which is on June 18 @ 2 PM EDT: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=209488&sessionid=1&key=DC3994754137CE4292161B2041C0E35D&partnerref=homepagebanner Hope to see you there! Best, Mark

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  • Transfer ownership of abandoned Google Analytics account

    - by Bobe
    The web team of a new client was fully responsible for the client's Google Analytics account, meaning the client didn't keep records of the account. Now that that web team has gone under we are trying to retrieve the account. Is it possible to request an account to be transferred to another owner, or alternatively have a full-privileged user added to the account? What steps should I take to resolve this issue with Google?

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  • google analytics - real-time user stats vs audience overview user stats

    - by udog
    When looking at the real-time analytics reporting for our app, it shows around 150-180 users, say around 10AM (our peak usage time). When I look at the Audience Overview report for the same day (hourly breakdown), the number of users shown for the 10AM hour is over 1000. I'm sure this has to do with some sort of aggregation, but I would like to know more about how these two numbers are calculated in order to understand it.

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  • Google Analytics on Demo Site

    - by Josh Smith
    Will adding the UA code of the live site to a revision site affect anything adversely? They are, technically, two different sites with different metrics. I don't want to lose the old data when I initiate the new site, of course. I would also like to work on setting up the new analytics page while the revision site is in development. Does anyone have any good workflows on setting up a revision site without losing old site data?

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  • Classic vs universal Google analytics and loss of historical data

    - by iss42
    I'm keen to use some of the new features in Google Universal Analytics. I have an old site though that I don't want to lose the historical data for. The comparisons with historical data are interesting for example. However Google doesn't appear to allow you to change a property from the classic code to the new code. Am I missing something? I'm surprised this isn't a bigger issue for many other users.

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  • Page views in Google Analytics are off compared to a similar metric

    - by tiki16
    We have a page where a user can sign a pledge to recycle by clicking a pledge button. A script writes it to a text file which updates the number on the page. In the past 2 days there have been 185 pledges signed but only 63 page views in GA. I trust that they are unique pledges and not just people adding multiple fake names and entering it. Is there anyway to get a better report from Google Analytics?

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  • Google Analytics: Custom variables issue difference in data

    - by Bart
    We’ve set up tracking through custom variables in Google Analytics to measure which offices are getting the most traffic. The custom var consists out of the key (=office) and value = (office name). In our Custom Var tab in audience we get no data (actually we got 1 hit, but we think the data is way off). When we setup advanced segments with the filters on key and value we get the correct data. Now we are wondering why we aren’t getting that data in the custom var tab.

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  • More than 5 custom variables across multiple websites using Google Analytics

    - by brakes
    We have multiple websites using the same Google Analytics account number so we can track visitors across multiple websites. One of these websites has set 5 custom variables. We want to introduce a new custom variable to track logged in users for our single sign-on (SSO) system to find out what parts of which website they are accessing. Is this possible or is it a case that all the custom variables have been used up by 1 of the sites?

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  • How to track users who access an app three times a week in Google Analytics

    - by exceptionerror
    I have an IOS app that is being tracked, and I'm looking to find unique users who use the app 3 or more times a week. I am able to find users who logged three sessions in a particular week, but I'd like to find users who log three sessions every week since a given start period. Similarly, I'd like to find the number of users who use the app 1 time a week and one and 1 time a month. Is this possible through Google Analytics?

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  • Webcast: CRM Foundations - Notes, Attachments and Folder Technology

    - by LuciaC
    Webcast: CRM Foundations - Notes, Attachments and Folder Technology Date: November 21, 2013 at 11am ET, 10am CT, 8am PT, 4pm GMT, 9.30pm IST Don't miss this webcast if you want to know how to get the most out of using Notes and learn how to leverage best practices for Folder technology and Attachments.  This session will help users who are struggling with any of these topics understand how to use them better and more efficiently. TOPICS WILL INCLUDE: Set up and use of Notes Notes Security Attachments and their use throughout CRM Folder Technology Any new functionality related to these topics in release 12.2Set up and use of Notes. For more details and how to register see Doc ID 1592459.1 Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 7409661.1.

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  • google analytics statistics

    - by colmcq
    I am compiling a report for a client using google analytics. I have observed that the client has unusually good page view times (5 mins) and excellent bounce rates (<25%). I need to reference research data that validates my assertion that these figures are excellent compared to an industry standard (the industry is ecommerce and gaming). Can you direct me to any published research data that specifies normal bounce rates and page view times for this industry?

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  • Defining pages by custom variable, reporting to Google Analytics

    - by zwolfson
    Does anyone know how I could add some information to my page (whether in a meta tag or some other way) to indicate to Google Analytics that a page is targeted to a certain segment? This is pretty straightforward on my main site where everything is set up in hierarchy by target user so I can just use the URL to filter the data. However for my subdomains, its a flat structure that's just a bunch of landing and conversion pages so I can't use the URL. Any help would be much appreciated. Thanks

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  • Using the Google Analytics Export API to get a websites trend

    - by Doug
    hi there, i am working on an application that uses the Google Analytics Export API and i am trying to get the "Trend" result that Google shows against each of your site accounts as a percentage ie UP 35.04% or DOWN 16.02% How/where do they get this figure and is it available in the API somewhere. i have tried comparing averages of last month to this month/first week of the period vs last week of the period etc, but i cannot seem to get the same numbers that Google provides. any ideas? thanks in advance Doug

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  • How does google-analytics guarantees that the tracking record is coming from the real site

    - by tuler
    When you sign up to google analytics it instructs you to use a javascript snippet on every page you want to track. This code includes an API key, which is visible to everyone who views your source code. How does it guarantees that the request is coming from the real site, and not from a third-party who wants to mess with your statistics? Does it check the HTTP Referer header? Even that is not safe, as it can be forged.

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  • Google Analytics and Whos.amung.us in realtime visitors, why such an enormous discrepancy?

    - by jacouh
    Since years I use in a site both Google Analytics and Whos.amung.us, both Google analytics and whos.amung.us javascripts are inserted in the same pages in the tracked part of the site. In real-time visitors, why such an enormous discrepancy ? for example at the moment, Google analytics gives me 9 visitors, whos.amung.us indicates 59, a ratio of 6 times? Why whos.amung.us is 6 times optimistic than Google Analytics in terms of the realtime visitors? Google whos.amung.us My question is: whos.amung.us does not detect robots while Google does? GA ignores visitors from some countries, not whos.amung.us? Some robots/bots execute whos.amung.us javascript for tracking? While no robots/bots can execute the tracking javascript provided by Google Analytics? To facilitate your analysis, I copy JS code used below: Google analytics: <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'MyGaAccountNo']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> Whos.amung.us: <script>var _wau = _wau || []; _wau.push(["tab", "MyWAUAccountNo", "c6x", "right-upper"]);(function() { var s=document.createElement("script"); s.async=true; s.src="http://widgets.amung.us/tab.js";document.getElementsByTagName("head")[0].appendChild(s);})();</script> I've aleady signaled this to WAU staff some time ago, NR, I've not done this to Google as they don't handle this kind of feedback. Thank you for your explanations.

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  • More Interactions. Better Interactions.

    - by andrea.mulder
    Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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  • Avg. Visit Duration 00:00:00 conclusion

    - by user1592845
    What can I predict when I see in Google Analytics that total visits by search for some day are 93 visits while 70 visits of them have the value 00:00:00 for Avg. Visit Duration? Did those visits made by robots? or How could they regarded as visits while they don't spend any time on the website? Or this is dysfunction of the Google's Analytics script by which it does not able to count the visit time?

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  • How can I track hits to areas of my web application?

    - by Tyson
    We have a growing web application, and we currently use Google Analytics and Chartbeat to track usage and engagement (although we're open to alternatives). Unfortunately, both are geared towards content-based sites where everything is about the URL. Our URLs contain object IDs, making them less useful independently, and causing us to grow beyond Google Analytics' 50,000 unique URLs per day. How can we track hits to areas of our web application, essentially ignoring parts of the URLs?

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  • Unable to Create New Incidents in Dynamics CRM with Java and Axis2

    - by Lutz
    So I've been working on trying to figure this out, oddly when I ran it one machine I got a generic Axis Fault with no description, but now on another machine I'm getting a different error message, but I'm still stuck. Basically I'm just trying to do what I thought would be a fairly trivial task of creating a new incident in Microsoft Dynamics CRM 4.0 via a web services call. I started by downloading the XML from http://hostname/MSCrmServices/2007/CrmService.asmx and generating code from it using Axis2. Anyway, here's my program, any help would be greatly appreciated, as I've been stuck on this for way longer than I thought I'd be and I'm really out of ideas here. public class TestCRM { private static String endpointURL = "http://theHost/MSCrmServices/2007/CrmService.asmx"; private static String userName = "myUserNameHere"; private static String password = "myPasswordHere"; private static String host = "theHostname"; private static int port = 80; private static String domain = "theDomain"; private static String orgName = "theOrganization"; public static void main(String[] args) { CrmServiceStub stub; try { stub = new CrmServiceStub(endpointURL); setOptions(stub._getServiceClient().getOptions()); RetrieveMultipleDocument rmd = RetrieveMultipleDocument.Factory.newInstance(); com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple rm = com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple.Factory.newInstance(); QueryExpression query = QueryExpression.Factory.newInstance(); query.setColumnSet(AllColumns.Factory.newInstance()); query.setEntityName(EntityName.INCIDENT.toString()); rm.setQuery(query); rmd.setRetrieveMultiple(rm); TargetCreateIncident tinc = TargetCreateIncident.Factory.newInstance(); Incident inc = tinc.addNewIncident(); inc.setDescription("This is a test of ticket creation through a web services call."); CreateDocument cd = CreateDocument.Factory.newInstance(); Create create = Create.Factory.newInstance(); create.setEntity(inc); cd.setCreate(create); Incident test = (Incident)cd.getCreate().getEntity(); CrmAuthenticationTokenDocument catd = CrmAuthenticationTokenDocument.Factory.newInstance(); CrmAuthenticationToken token = CrmAuthenticationToken.Factory.newInstance(); token.setAuthenticationType(0); token.setOrganizationName(orgName); catd.setCrmAuthenticationToken(token); //The two printlns below spit back XML that looks okay to me? System.out.println(cd); System.out.println(catd); /* stuff that doesn't work */ CreateResponseDocument crd = stub.create(cd, catd, null, null); //this line throws the error CreateResponse cr = crd.getCreateResponse(); System.out.println("create result: " + cr.getCreateResult()); /* End stuff that doesn't work */ System.out.println(); System.out.println(); System.out.println(); boolean fetchNext = true; while(fetchNext){ RetrieveMultipleResponseDocument rmrd = stub.retrieveMultiple(rmd, catd, null, null); //This retrieve using the CRMAuthenticationToken catd works just fine RetrieveMultipleResponse rmr = rmrd.getRetrieveMultipleResponse(); BusinessEntityCollection bec = rmr.getRetrieveMultipleResult(); String pagingCookie = bec.getPagingCookie(); fetchNext = bec.getMoreRecords(); ArrayOfBusinessEntity aobe = bec.getBusinessEntities(); BusinessEntity[] myEntitiesAtLast = aobe.getBusinessEntityArray(); for(int i=0; i<myEntitiesAtLast.length; i++){ //cast to whatever you asked for... Incident myEntity = (Incident) myEntitiesAtLast[i]; System.out.println("["+(i+1)+"]: " + myEntity); } } } catch (Exception e) { e.printStackTrace(); } } private static void setOptions(Options options){ HttpTransportProperties.Authenticator auth = new HttpTransportProperties.Authenticator(); List authSchemes = new ArrayList(); authSchemes.add(HttpTransportProperties.Authenticator.NTLM); auth.setAuthSchemes(authSchemes); auth.setUsername(userName); auth.setPassword(password); auth.setHost(host); auth.setPort(port); auth.setDomain(domain); auth.setPreemptiveAuthentication(false); options.setProperty(HTTPConstants.AUTHENTICATE, auth); options.setProperty(HTTPConstants.REUSE_HTTP_CLIENT, "true"); } } Also, here's the error message I receive: org.apache.axis2.AxisFault: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:123) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:67) at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:354) at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417) at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229) at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165) at com.spanlink.crm.dynamics4.webservice.CrmServiceStub.create(CrmServiceStub.java:618) at com.spanlink.crm.dynamics4.runtime.TestCRM.main(TestCRM.java:82) Caused by: org.apache.axiom.om.OMException: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:260) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.getSOAPEnvelope(StAXSOAPModelBuilder.java:161) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.<init>(StAXSOAPModelBuilder.java:110) at org.apache.axis2.builder.BuilderUtil.getSOAPBuilder(BuilderUtil.java:682) at org.apache.axis2.transport.TransportUtils.createDocumentElement(TransportUtils.java:215) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:145) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:108) ... 7 more Caused by: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at com.ctc.wstx.sr.StreamScanner.throwUnexpectedChar(StreamScanner.java:623) at com.ctc.wstx.sr.BasicStreamReader.nextFromProlog(BasicStreamReader.java:2047) at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1069) at javax.xml.stream.util.StreamReaderDelegate.next(StreamReaderDelegate.java:60) at org.apache.axiom.om.impl.builder.SafeXMLStreamReader.next(SafeXMLStreamReader.java:183) at org.apache.axiom.om.impl.builder.StAXOMBuilder.parserNext(StAXOMBuilder.java:597) at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:172) ... 13 more

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  • Display and Use Advanced Find for Product Subscriptions by Account in Microsoft CRM 4.0

    - by Chris
    By default when viewing an account in edit mode you have access to Opportunities, Invoices, and Quotes which contain the products being shopped by the account and/or the sales department. I'm trying to determine where to store, display, and use the products that an account has a subscription too. I may not understand the implementation but it seems that there should be "Products" option directly off the root Account management window that will show the user all the products the account has purchased. We are trying to integrate this with our production tracking system where product sales can originate from other channels that will not flow through CRM first. This product subscription does not fit into the Opportunity, Quote, or Invoice model because they are confirmed recurring sales that were automatically purchased via tools like a Public Website, Portal, etc. By enabling this tracking in CRM we can use the advanced find feature to facilitate follow up sales and marketing efforts. Example: Find everyone who is subscribed to model A, so we can notify them of a new holiday campaign where they can get 10% off on all add-ons. It's my assumption that this is a common scenario, however I'd like to better understand how to approach this within the world of Microsoft CRM. Thank you in advance.

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