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  • Getting developers and support to work together

    - by Matt Watson
    Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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  • Why do business analysts and project managers get higher salaries than programmers?

    - by jpartogi
    We have to admit that programming is much more difficult than creating documentation or even creating Gantt chart and asking progress to programmers. So for us that are naives, knowing that programming are generally more difficult, why does business analysts and project managers gets higher salary than programmers? What is it that makes their job a high paying job when even at most time programmers are the ones that goes home late?

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  • Anything like SiSoftware Sandra?

    - by david25
    SiSoftware Sandra is a hardware diagnostic tool for windows: http://www.sisoftware.net/ the time update my little note book has come, and i encountered the problem of not knowing what is the model of my processor(the notebook come in two flavours, its asus eee pc 1005ha btw and yes, i did try to google it). and its very critical for me since im upgrading the ram. edit: sorry for the misunderstanding, i need to find out my processor model right now but i want to find similar software for future use that is more than just finding what is my processor.

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  • TDD vs. Productivity

    - by Nairou
    In my current project (a game, in C++), I decided that I would use Test Driven Development 100% during development. In terms of code quality, this has been great. My code has never been so well designed or so bug-free. I don't cringe when viewing code I wrote a year ago at the start of the project, and I have gained a much better sense for how to structure things, not only to be more easily testable, but to be simpler to implement and use. However... it has been a year since I started the project. Granted, I can only work on it in my spare time, but TDD is still slowing me down considerably compared to what I'm used to. I read that the slower development speed gets better over time, and I definitely do think up tests a lot more easily than I used to, but I've been at it for a year now and I'm still working at a snail's pace. Each time I think about the next step that needs work, I have to stop every time and think about how I would write a test for it, to allow me to write the actual code. I'll sometimes get stuck for hours, knowing exactly what code I want to write, but not knowing how to break it down finely enough to fully cover it with tests. Other times, I'll quickly think up a dozen tests, and spend an hour writing tests to cover a tiny piece of real code that would have otherwise taken a few minutes to write. Or, after finishing the 50th test to cover a particular entity in the game and all aspects of it's creation and usage, I look at my to-do list and see the next entity to be coded, and cringe in horror at the thought of writing another 50 similar tests to get it implemented. It's gotten to the point that, looking over the progress of the last year, I'm considering abandoning TDD for the sake of "getting the damn project finished". However, giving up the code quality that came with it is not something I'm looking forward to. I'm afraid that if I stop writing tests, then I'll slip out of the habit of making the code so modular and testable. Am I perhaps doing something wrong to still be so slow at this? Are there alternatives that speed up productivity without completely losing the benefits? TAD? Less test coverage? How do other people survive TDD without killing all productivity and motivation?

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  • Algorithm for approximating sihlouette image as polygon

    - by jack
    I want to be able to analyze a texture in real time and approximate a polygon to represent a silhouette. Imagine a person standing in front of a green screen and I want to approximately trace around their outline and get a 2D polygon as the result. Are there algorithms to do this and are they fast enough to work frame-to-frame in a game? (I have found algorithms to triangulate polygons, but I am having trouble knowing what to search for that describes my goal.)

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  • Benefits of sharing one IP, or prefarably assigning a new IP?

    - by Luis Yang
    I think I am lost but not found yet, please as regards this very topic; my issue was that I bought a new VPS using WHM optimised and it's just one domain meaning one IP. All I want to know is the benefit with sharing one IP to many domains I created for the users (remembering the IP is for the root) or is it of a disadvantage? Probably help me too with knowing if it's prefarable to create/assign a new IP to each new domain created for users?

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  • The Written Roles of Chief Technology Officer

    - by Jon Hopkins
    A follow up to this question: The Written Roles of Software Development Manager What is the role and what are the responsibilities of a CTO when it's done well, with particular reference to how it might pertain to a programmer with aspirations towards this sort of position? (Reason for asking - it's one potential career destination for programmers looking to move away from a purely hands-on role and for those with this sort of ambition it's worth knowing what it actually entails).

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  • TDD vs. Productivity

    - by Nairou
    In my current project (a game, in C++), I decided that I would use Test Driven Development 100% during development. In terms of code quality, this has been great. My code has never been so well designed or so bug-free. I don't cringe when viewing code I wrote a year ago at the start of the project, and I have gained a much better sense for how to structure things, not only to be more easily testable, but to be simpler to implement and use. However... it has been a year since I started the project. Granted, I can only work on it in my spare time, but TDD is still slowing me down considerably compared to what I'm used to. I read that the slower development speed gets better over time, and I definitely do think up tests a lot more easily than I used to, but I've been at it for a year now and I'm still working at a snail's pace. Each time I think about the next step that needs work, I have to stop every time and think about how I would write a test for it, to allow me to write the actual code. I'll sometimes get stuck for hours, knowing exactly what code I want to write, but not knowing how to break it down finely enough to fully cover it with tests. Other times, I'll quickly think up a dozen tests, and spend an hour writing tests to cover a tiny piece of real code that would have otherwise taken a few minutes to write. Or, after finishing the 50th test to cover a particular entity in the game and all aspects of it's creation and usage, I look at my to-do list and see the next entity to be coded, and cringe in horror at the thought of writing another 50 similar tests to get it implemented. It's gotten to the point that, looking over the progress of the last year, I'm considering abandoning TDD for the sake of "getting the damn project finished". However, giving up the code quality that came with it is not something I'm looking forward to. I'm afraid that if I stop writing tests, then I'll slip out of the habit of making the code so modular and testable. Am I perhaps doing something wrong to still be so slow at this? Are there alternatives that speed up productivity without completely losing the benefits? TAD? Less test coverage? How do other people survive TDD without killing all productivity and motivation?

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  • Dependency injection in constructor, method or just use a static class instead?

    - by gaetanm
    What is the best between: $dispatcher = new Dispatcher($request); $dispatcher->dispatch(); and $dispatcher = new Dispatcher(); $dispatcher->dispatch($request); or even Dispatcher::dispatch($request); Knowing that only one method of this class uses the $request instance. I naturally tend to the last solution because the class have no other states, but by I feel that it may not be the best OOP solution.

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  • Are we alone? We may soon find out

    Rapid technological leaps forward in the last 10 years mean mankind is closer than ever before to knowing whether extra-terrestrial life exists in our galaxy, one of Britain's leading scientists said on Tuesday.

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  • A lot of "(direct) / (none)" traffic in Google Analytics

    - by Yoga
    my web site has a lot of "(direct) / (none)" traffic (over 50%) in Google Analytics, but under the "Audience", 100% are new visitors, why is that? I am quite sure most of the Audience should be new visitor, but why so many "(direct) / (none)" traffic? Update: Actually we have launch a new site which this number drop significantly, so I am interested in knowing why the number was so high in the past.

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  • Theory Of A Weird Thought - Forms Submission

    - by user2738336
    In theory, if you were to open two computers that were perfectly synced together on a website that has a form. This form has fields where say for example the username has to be unique. Assuming both computers have the same information on the form, and in theory let's say that the submit button was pressed at the same time, and that these two computers have the exact same build and internet speed and the same response time from the server, whose information would be submitted to the database and whose information would be denied knowing the username field is unique.

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  • UK SQL Server User Group Event (May)

    Our very own Darren Green is speaking at a UK user group event in Cambridge (UK) on 20.05.2009.  He will be speaking on Integration Services.  Peter Blackburn will also be there and what he doesn’t know about SSRS isn’t worth knowing.  It promises to be a good night.  We would love to see as many people there as possible so head over to the UK User Group site and register. Register Here

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  • Flash Analytics and the Increased Market Demand

    Before you set your mind on knowing flash analytics, it is essential to understand what gave rise to its importance. Information technology has always been one of the most powerful pillars of the de... [Author: Abel Nickson - Computers and Internet - April 05, 2010]

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  • When to skip solving the general problem and settling for the specific problem?

    - by Peter Smith
    I've been working hard on trying to develop a general solution to my problem, but I cannot seem to formulate a proper algorithm for it, at least one that doesn't take a ton of inaccurate grunt work building a lookup table. I have a solution already for the specific requirement, but it requires the software's configuration to be changed every time the software is loaded with a different geographic area's datasets. So is it better to be finished and move on for now, or to keep attempting to solve the general problem knowing that the specific problems will keep popping up?

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  • Non-intentional hosting of material that is protected by copyright law

    - by spacemonkey
    I am interested how copyright law works in the case of Rapidshare, Youtube and etc. Just hypothetically speaking, what if I create a website for uploading and sharing MP3 files, and some users start uploading songs in MP3 format that are protected by copyright laws. Can I get sued for this? Knowing that it wasn't me who uploaded that content? Thanks! PS. also maybe there is some good source where I could read about law cavities related to copyright material?

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  • Easiest modern programming language [closed]

    - by Goward Gerald
    What programming language is easiest nowadays, yet demanded in market? By easiest I mean least skill cap (and by skill cap I mean knowing all the frameworks and all the language abilities and constructions. Sure It doesnt mean you need to know 100% of EVERYTHING, but what language lets me get closer to this the most? Please don't suggest me basic, delphi or some other dead/half-dead/useless technologies.

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  • Using Server Variables in ASP.NET 3.5

    If you are an ASP.NET developer you may notice from your day-to-day job in developing websites that there is some functionality that you need in order to complete specific website tasks. For example you may need to know the IP address of a specific visitor or the browser they re using or even where they re coming from. These questions can be answered by knowing how to use Server Variables in ASP.NET 3.5.... Cloud Servers in Demand - GoGrid Start Small and Grow with Your Business. $0.10/hour

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  • Which physics phenomenons can be simulated properly with Box2d or bullet physics? [on hold]

    - by user3585425
    Knowing that box2d or bullet physics can't simulate Newton's cradle (because of multiple bodies being in contact at the same time if I understand correctly), is there a sets of physics phenomenons that imply two or more objects that still can be simulated properly ? For example, I'm thinking about lightweight objects launched towards heavyweight objects. If the object is destroyed on contact, this would not make a difference if the energy is not transmitted correctly on impact.

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  • Web designer help needed [closed]

    - by Felipe Caiado
    I have a ongoing problem, not knowing where to start to learn how to program websites, and which languages I should learn first, I have already taken a good look on the web, and I havn't found a clear awnser yet. Help would be much apreciated, in the cents of finding some good languages to start to program; and a good learning source such as a book or a website that covers from the basiscs to the most advanced of those languages.

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