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  • Oracle Fusion CRM and Lotus Notes Integration by iEnterprises

    - by Richard Lefebvre
    Integrate Oracle Fusion CRM and Lotus Notes in one easy step with nothing to install other than a 'plugin' for your Lotus Notes client. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to instantly synchronize your Lotus Notes email, calendar, ToDos and PAB (Personal Address Book) to and from your Oracle Fusion CRM system. It removes the need for time consuming copy and paste between these two systems. For more information, a solution data-sheet and/or to request a trial please visit .... http://www.ienterprises.com/products/lotus-notes-connector/connector-for-fusion.html or contact Matt Hatherley ([email protected])

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  • Leaked Gmail for Android Version 4.2 Features Pinch-to-Zoom and Swipe-to-Delete [Video]

    - by Jason Fitzpatrick
    If you love keeping an eye at what’s around the corner, this video showcases some of the new features in Gmail for Android–there’s even an APK for those adventurous readers who want to try it. Courtesy of AndroidPolice, we’re treated to the above video showcasing Gmail for Android’s new look and features–including pinch-to-zoom and a swipe-to-delete (or archive), similar to the notification dismissal in Android Jelly Bean. If you’re up for a little unofficial app installation, you can even hit up the link below to check out the full writeup and grab a copy of the unofficial installer. Exclusive: Upcoming Gmail For Android 4.2 Will Finally Have Pinch-To-Zoom, Swipeaway Delete/Archive [AndroidZoom] HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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  • DotNetNuke is switching to C#, uh oh

    - by Chris Hammond
    If you didn’t see Shaun’s blog post earlier this week you should give it a good read through . The post announced the fact that starting with Version 6.0 (targeted for Q2 2011) DotNetNuke will no longer be developed/released as a VB.NET Application. All development of the core platform will be in C# (this does not mean that the community modules for the platform will change languages). Most of the feedback I have seen so far has been rather positive, most folks who use DotNetNuke on a regular basis...(read more)

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  • 2011 Tech Goal Review

    - by kerry
    A year ago I wrote a post listing my professional goals for 2011.  I thought I would review them and see how I did. Release an Android app to the marketplace – Didn’t do it.  In fact, haven’t really touched Android much since I wrote that.  I still have some ideas but am not sure if I will get around to it. Contribute free software to the community – I did do this.  I have been collaborating with others via github more lately. Regularly attend a user group meetings outside of Java – Did not do this.  Family life being what it is makes this not that much of a priority right now. Obtain the Oracle Certified Web Developer Certification – Did not do this.  This is not much of a priority to me any more. Learn scala – I am about 50/50 on this one.  I read a few scala books but did not write an actual application. Write an app using JSF – Did not do this.  Still interested. Present at a user group meeting – I did a Maven presentation at the Java user group. Use git more, and more effectively – Definitely did this.  Using it on a daily basis now. Overall, I got about halfway on my goals.  It’s not too bad since I did do a few things that weren’t on my list. Learned to develop applications using GWT and deploy them to Google App Engine Converted one of my sites from PHP to Ruby / Sinatra (learning to use it in the process) Studied up on the HTML 5 features and did a lot of Javascript development

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  • YouTube Releases Native Wii App

    - by Jason Fitzpatrick
    Watching YouTube videos on the Wii just got a whole lot easier; YouTube’s native Wii app streamlines the process and cuts out the need for the Internet Channel browser. Previous to this release you had to use the $5 Internet Channel and the Opera Browser to access YouTube. It worked but it wasn’t elegant by any means. The new YouTube Wii app sports a clean interface, simple Wiimote-based controls, and all the great YouTube content you can handle. The app is free but currently U.S. only. According to the press release, the app will be rolled out to other countries in the coming months. YouTube App Now on Nintendo Wii in the U.S. [YouTube] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • New Survey Findings: Application Intelligence and Connected Devices - How do you Harness the Value

    - by Yolande Poirier
    Oracle and Beecham have recently conducted a market survey on use of Connected Devices for M2M & Internet of Things (IoT) applications and new trends. This first session in our webinar series addresses intelligence in connected devices. Join Peter Utzschneider of Oracle and Robin Duke-Woolley of Beecham Research as they discuss: What are the key business drivers of your connected devices program? To what extent do you expect the intelligence required for M2M & IoT applications to change? Would these changes occur at the network edge, at the data center, or both? What are the impacts of these changes on ISV’s and device manufacturers? What are the opportunities for other M2M & IoT players?

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  • Rebuilding CoasterBuzz, Part IV: Dependency injection, it's what's for breakfast

    - by Jeff
    (Repost from my personal blog.) This is another post in a series about rebuilding one of my Web sites, which has been around for 12 years. I hope to relaunch soon. More: Part I: Evolution, and death to WCF Part II: Hot data objects Part III: The architecture using the "Web stack of love" If anything generally good for the craft has come out of the rise of ASP.NET MVC, it's that people are more likely to use dependency injection, and loosely couple the pieces parts of their applications. A lot of the emphasis on coding this way has been to facilitate unit testing, and that's awesome. Unit testing makes me feel a lot less like a hack, and a lot more confident in what I'm doing. Dependency injection is pretty straight forward. It says, "Given an instance of this class, I need instances of other classes, defined not by their concrete implementations, but their interfaces." Probably the first place a developer exercises this in when having a class talk to some kind of data repository. For a very simple example, pretend the FooService has to get some Foo. It looks like this: public class FooService {    public FooService(IFooRepository fooRepo)    {       _fooRepo = fooRepo;    }    private readonly IFooRepository _fooRepo;    public Foo GetMeFoo()    {       return _fooRepo.FooFromDatabase();    } } When we need the FooService, we ask the dependency container to get it for us. It says, "You'll need an IFooRepository in that, so let me see what that's mapped to, and put it in there for you." Why is this good for you? It's good because your FooService doesn't know or care about how you get some foo. You can stub out what the methods and properties on a fake IFooRepository might return, and test just the FooService. I don't want to get too far into unit testing, but it's the most commonly cited reason to use DI containers in MVC. What I wanted to mention is how there's another benefit in a project like mine, where I have to glue together a bunch of stuff. For example, when I have someone sign up for a new account on CoasterBuzz, I'm actually using POP Forums' new account mailer, which composes a bunch of text that includes a link to verify your account. The thing is, I want to use custom text and some other logic that's specific to CoasterBuzz. To accomplish this, I make a new class that inherits from the forum's NewAccountMailer, and override some stuff. Easy enough. Then I use Ninject, the DI container I'm using, to unbind the forum's implementation, and substitute my own. Ninject uses something called a NinjectModule to bind interfaces to concrete implementations. The forum has its own module, and then the CoasterBuzz module is loaded second. The CB module has two lines of code to swap out the mailer implementation: Unbind<PopForums.Email.INewAccountMailer>(); Bind<PopForums.Email.INewAccountMailer>().To<CbNewAccountMailer>(); Piece of cake! Now, when code asks the DI container for an INewAccountMailer, it gets my custom implementation instead. This is a lot easier to deal with than some of the alternatives. I could do some copy-paste, but then I'm not using well-tested code from the forum. I could write stuff from scratch, but then I'm throwing away a bunch of logic I've already written (in this case, stuff around e-mail, e-mail settings, mail delivery failures). There are other places where the DI container comes in handy. For example, CoasterBuzz does a number of custom things with user profiles, and special content for paid members. It uses the forum as the core piece to managing users, so I can ask the container to get me instances of classes that do user lookups, for example, and have zero care about how the forum handles database calls, configuration, etc. What a great world to live in, compared to ten years ago. Sure, the primary interest in DI is around the "separation of concerns" and facilitating unit testing, but as your library grows and you use more open source, it starts to be the glue that pulls everything together.

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  • Introducing the new Demantra Guided Resolutions!

    - by user702295
    There is a new method to find your solution called guided resolution or search helper. Currently, we cover 5 specific topical areas: Oracle Demantra 7.x and Above Data Loading Guided Resolution Note 1461899.1 Oracle Demantra Load Data Issues Not Necessarily Error Code Related Guided Resolution Note 1468884.1 Oracle Demantra 7.x and Above Workflow Issues Guided Resolution Note 1353217.1 Oracle Demantra 7.x and Above Worksheet Related Guided Resolution Note 1486639.1 Oracle Demantra 7.x and Above Engine Related Guided Resolution Note 1486634.1 The guides will be updated with the latest proven solutions on a regular basis, keeping the contect relevant. What is a guided resolution?   What is the best practice using a guided resolution? How to Use the Demantra Guided Resolution, a Proactive Services Tutorial.  Note 1473992.1

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  • Java Embedded Releases

    - by Tori Wieldt
    Oracle today announced a new product in its Java Platform, Micro Edition (Java ME) product portfolio, Oracle Java ME Embedded 3.2, a complete client Java runtime Optimized for resource-constrained, connected, embedded systems.  Also, Oracle is releasing Oracle Java Wireless Client 3.2, Oracle Java ME Software Development Kit (SDK) 3.2. Oracle also announced Oracle Java Embedded Suite 7.0 for larger embedded devices, providing a middleware stack for embedded systems. Small is the new big! Introducing Oracle Java ME Embedded 3.2  Oracle Java ME Embedded 3.2 is designed and optimized to meet the unique requirements of small embedded, low power devices such as micro-controllers and other resource-constrained hardware without screens or user interfaces. These include: On-the-fly application downloads and updates Remote operation, often in challenging environments Ability to add new capabilities without impacting the existing functions Support for hardware with as little as 130 kB RAM and 350 kB ROM Oracle Java Wireless Client 3.2 Oracle Java Wireless Client 3.2 is built around an optimized Java ME implementation that delivers a feature-rich application environment for mass-market mobile devices. This new release: Leverages standard JSRs, Oracle optimizations/APIs and a flexible porting layer for device specific customizations, which are tuned to device/chipset requirements Supports advanced tooling functions, such as memory and network monitoring and on-device tooling Offers new support for dual SIM functionality, which is highly useful for mass-market devices supported by multiple carriers with multiple phone connections Oracle Java ME SDK 3.2 Oracle Java ME SDK 3.2 provides a complete development environment for both Oracle Java ME Embedded 3.2 and Oracle Java Wireless Client 3.2. Available for download from OTN, The latest version includes: Small embedded device support In-field and remote administration and debugging Java ME SDK plug-ins for Eclipse and the NetBeans Integrated Development Environment (IDE), enabling more application development environments for Java ME developers. A new device skin creator that developers can use to generate their custom device skins for testing their applications. Oracle Embedded Suite 7.0 The Oracle Java Embedded Suite is a new packaged solution from Oracle (including Java DB, GlassFish for Embedded Suite, Jersey Web Services Framework, and Oracle Java SE Embedded 7 platform), created to provide value added services for collecting, managing, and transmitting data to and from other embedded devices.The Oracle Java Embedded Suite is a complete device-to-data center solution subset for embedded systems.  See Java Me and Java Embedded in Action Java ME and Java Embedded technologies will be showcased for developers at JavaOne 2012 in over 60 conference sessions and BOFs, as well as in the JavaOne Exhibition Hall. For business decision makers, the new event Java Embedded @ JavaOne you learn more about Java Embedded technologies and solutions.

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  • Plurality [Sci-Fi Video]

    - by Asian Angel
    It is the year 2023 in New York City and the Bentham Grid has been online for two years. All that you are is tied to your DNA signature and no cash, ID cards, or keys are required now. Things run smoothly until multiple versions of people start showing up…and then it all starts to fall apart. PLURALITY [via Geeks are Sexy] HTG Explains: How Antivirus Software Works HTG Explains: Why Deleted Files Can Be Recovered and How You Can Prevent It HTG Explains: What Are the Sys Rq, Scroll Lock, and Pause/Break Keys on My Keyboard?

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Benefits of Server-side Coding

    There are numerous advantages to server scripting languages over client side languages in regards to creating web sites that are more compelling compared to a standard static site. Server side scripting are scripts that are executed on a web server during the compilation of data to return to a client. These scripts allow developers to modify the content that is being sent to the user prior to the return of the data to the user as well as store information about the user. In addition, server side scripts allow for a controllable environment in which they can be executed. This cannot be said for client side languages because the developer cannot control the users’ environment compared to a web server. Some users may turn off client scripts, some may be only allow limited access on the system and others may be able to gain full control of the environment.  I have been developing web applications for over 9 years, and I have used server side languages for most of the applications I have built.  Here is a list of common things I have developed with server side scripts. List of Common Generic Functionality Send Email FTP Files Security/ Access Control Encryption URL rewriting Data Access Data Creation I/O Access The one important feature server side languages will help me with on my website is Data Access because my component will be backed with a SQL server database. I believe that form validation is one instance where I might see server-side scripts and JavaScript used interchangeably because it does not matter how or where the data is validated as long as the data that gets inserted is valid. However, I would have to say that my personal experience would have to sway me in deciding what type of languages to use for form validation because they both have advantages and disadvantages based on the each situation.

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  • eBook Exchange Helps Kindle and Nook Owners Swap Books

    - by Jason Fitzpatrick
    If you have a Kindle or Nook and are looking to do a little free reading, eBook Exchange makes it easy to borrow books from others and to share your books in turn. The service is completely free; in order to use it you simply sign up for an account and begin listing books you have to share. Even if you have no books to share at the moment you can still use the service (although be aware that eBook Exchange ranks requests and in the case of multiple users requesting the same book the system will favor a user who has shared the most). Hit up the link below take eBook Exchange for spin. eBook Exchange [via Gadgetopia] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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  • The Future According to Films [Infographic]

    - by Jason Fitzpatrick
    Curious what the future will look like? According to movie directors, casting their lens towards the future of humanity, it’s quite a mixed bag. Check out this infographic timeline to check out the next 300,000 years of human evolution. A quick glance over the timeline shows a series of future where things can quickly go from the fun times to the end-of-the-world times. We’d like to, for example, live it up in the Futurama future of 3000 AD and not the Earth-gets-destroyed future of Titan A.E’s 3028. Hit up the link below for a high-res copy of the infographic. The Future According to Films [Tremulant Design via Geeks Are Sexy] HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed How to Run Android Apps on Your Desktop the Easy Way

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  • Oracle Database In-Memory

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE Larry Ellison unveiled the next major milestone in database technology, Oracle Database In-Memory, on June 10, 2014. Oracle Database In-Memory will be generally available in July 2014 and can be used with all hardware platforms on which Oracle Database 12c is supported. This option will accelerate database performance by orders of magnitude for analytics, data warehousing, and reporting while also speeding up online transaction processing (OLTP). It allows any existing Oracle Database-compatible application to automatically and transparently take advantage of columnar in-memory processing, without additional programming or application changes. Benefits Fast ad-hoc analytics without the need to pre-create indexes Completely transparent to existing applications Faster mixed workload OLTP No database size limit Industrial strength availability and security Robustness and maturity of Oracle Database 12c To find out more see Oracle Database In-Memory Comment from Rittman Mead on Oracle In-Memory Option Launch  ... and I will let you know how this unfolds in regards to advantages for OBI11g and Exalytics and Big Data over the coming months. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Inverted LACK Table Serves as a Perfect Gear Rack [DIY]

    - by Jason Fitzpatrick
    We’ve seen IKEA gear hacked to hold audio and computer gear before, but this mod adds in a simple and effective twist. LACK end tables are, conveniently, the same width as a standard server rack. This makes it super simple for DIYers to mount their gear right into the legs of the table with no modification necessary. In this case, however, Winston Smith included a clever update to the mod. Rather than leave it like a standard table, he flipped the table upside down for increased stability and a stronger connection between the legs of his improvised audio rack and the table-top-turned-floor-plate. He then finished it with a matching LACK shelf piece to serve as a turn-table stand. His gear is stored cleanly, off the floor, and in a sturdy container all for about $25–a definite bargain when it comes to storage racks. Hit up the link below for more information and pictures. LACK Rack & EXPEDIT Desktop [IKEA Hackers] HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How

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  • Webinar on Cross Platform Development with MonoTouch for the iPhone and Mono for Android on Wednesday

    - by Wallym
    The iPhone and Android are dominant in the marketplace. The two platforms currently have 85% of the smartphone marketplace and are continuing to grow that marketshare. Developers are being tasked with targeting these two platforms. In this session, we’ll take a high level look at how we can use c# and .NET knowledge to share code between iOS and and Android. We’ll look at linked files, using the Xamarin Mobile API, the challenges of running across platforms and frameworks, as well as other features of Visual Studio, Monotouch, MonoDevelop, and Mono for Android that allows us to write as much code that can run on both platforms.Here is the registration link: https://www302.livemeeting.com/lrs/8001676474/Registration.aspx?pageName=2w197495hzh0t56g

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  • The Birth and Life of a Disk Galaxy [Video]

    - by Jason Fitzpatrick
    In this video, rendered over a million CPU hours by the Pleiades supercomputer at NASA’s Ames Research Center, we see the birth and life of a massive disk galaxy. Computer Model Shows a Disk Galaxy’s Life History [via Geeks Are Sexy] HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8 How To Play DVDs on Windows 8

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  • My Oracle Support Accreditation for E-Business Suite

    - by ChristineS-Oracle
    The My Oracle Support Accreditation Series delivers a targeted learning experience that is designed to increase your expertise with My Oracle Support core functions and build skills to help you leverage Oracle product solutions, tools, and knowledge. The accreditation framework for Oracle E-Business Suite is targeted to customers and partners who actively use My Oracle Support and Oracle E-Business Suite. The content is focused on building skills around best practices, recommendations, and tool enablement – taking your expertise with Oracle E-Business Suite to the next level. The Oracle E-Business Suite course covers:•    Staying informed •    Period Close•    Patching•    Certifications •    Upgrade Advisor•    Reporting  Visit the My Oracle Support Accreditation Index and get started with the Level 1 My Oracle Support Accreditation path and the Level 2 Oracle E-Business Suite learning path today.

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  • Unteachable Disaster Recovery Techniques

    There are some skills which are extensions of your instincts, and which you can only learn though years of experience. Matt Simmons has this brought home by the fact that he was recently minutes away from a data-loss disaster, and he doesn't quite know how he prevented it.

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  • Demantra Implementation Tip Windows and Unix or Linux

    - by user702295
    Hello!  Are you implementing using a third party or consulting resources?   Recently we have seen some cases where customers no longer have a windows installation.  After the initial install and configuration, once the instance has gone live, the windows install is either deleted or most likely no longer with the customer as the same was installed on the implementers' laptop to start with. As a result when support comes back requesting the customer to apply a patch and/or upgrade they do not have a windows installation.  This has started happening after Oracle Demantra gave them the option to configure the engine on Unix.  Workaround: It is advisable that the customer keep their Windows installation intact for further patching and/or upgrade.  It is aslo possible that the implementer had installed Demantra on his Windows box and you do not have access to it any more.  It is possible that with the web and engine on Unix, and the silent installer having downloaded all the executable for Business Modeler, to work on the User's client machine, you may no longer need the windows install. I have not tested the above 

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  • The Dangers of Vertical Video; A Public Service Announcement [Video]

    - by Jason Fitzpatrick
    According to the puppets in this tongue-in-cheek PSA, you’d better start shooting your video in the right orientation or very bad things–potentially involving George Lucas–will come to pass. [via Mashable] HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Will You Survive The Undead Apocalypse? [Action Flow-Chart Wallpaper]

    - by Asian Angel
    Think you would know what to do if the zombie apocalypse happened today? This awesome flow-chart from Game Informer can help you make the right decisions based on your location or time period! Note: Click on the image embedded in the post to view and download the full-size (2500*1763 pixels) wallpaper. Will You Survive The Undead Apocalypse? [Game Informer] HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows?

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  • Is HR The New IT?

    - by Scott Ewart
    Is HR The New IT?  As recruitment, on-boarding and development head to the cloud and mobile devices put sophisticated tools into everyone’s hands, HR leaders are discovering that technology savvy and analytical skills are key to effective talent management. In this article by Ladan Nikravan in the September edition of Talent Management magazine, Oracle's own Chris Leone, SVP of Fusion Strategy, gives his take on how Technology trends such as social, mobile, big data and the cloud are creating a fundamental change in how employees and HR create value and relationships within the networked organization. Read the full article here: http://d27vj430nutdmd.cloudfront.net/23555/122778/122778.1.pdf

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