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• Lessons from a SAN Failure

  - by Bill Graziano

  At 1:10AM Sunday morning the main SAN at one of my clients suffered a “partial” failure.  Partial means that the SAN was still online and functioning but the LUNs attached to our two main SQL Servers “failed”.  Failed means that SQL Server wouldn’t start and the MDF and LDF files mostly showed a zero file size.  But they were online and responding and most other LUNs were available.  I’m not sure how SANs know to fail at 1AM on a Saturday night but they seem to.  From a personal standpoint this worked out poorly: I was out with friends and after more than a few drinks.  From a work standpoint this was about the best time to fail you could imagine.  Everything was running well before Monday morning.  But it was a long, long Sunday.  I started tipsy, got tired and ended up hung over later in the day. Note to self: Try not to go out drinking right before the SAN fails. This caught us at an interesting time.  We’re in the process of migrating to an entirely new set of servers so some things were partially moved.  This made it difficult to follow our procedures as cleanly as we’d like.  The benefit was that we had much better documentation of everything on the server.  I would encourage everyone to really think through the process of implementing your DR plan and document as much as possible.  Following a checklist is much easier than trying to remember at night under pressure in a hurry after a few drinks. I had a series of estimates on how long things would take.  They were accurate for any single server failure.  They weren’t accurate for a SAN failure that took two servers down.  This wasn’t bad but we should have communicated better. Don’t forget how many things are outside the database.  Logins, linked servers, DTS packages (yikes!), jobs, service broker, DTC (especially DTC), database triggers and any objects in the master database are all things you need backed up.  We’d done a decent job on this and didn’t find significant problems here.  That said this still took a lot of time.  There were many annoyances as a result of this.  Small settings like a login’s default database had a big impact on whether an application could run.  This is probably the single biggest area of concern when looking to recreate a server.  I’d encourage everyone to go through every single node of SSMS and look for user created objects or settings outside the database. Script out your logins with the proper SID and already encrypted passwords and keep it updated.  This makes life so much easier.  I used an approach based on KB246133 that worked well.  I’ll get my scripts posted over the next few days. The disaster can cause your DR process to fail in unexpected ways.  We have a job that scripts out all logins and role memberships and writes it to a file.  This runs on the DR server and pulls from the production server.  Upon opening the file I found that the contents were a “server not found” error.  Fortunately we had other copies and didn’t need to try and restore the master database.  This now runs on the production server and pushes the script to the DR site.  Soon we’ll get it pushed to our version control software. One of the biggest challenges is keeping your DR resources up to date.  Any server change (new linked server, new SQL Server Agent job, etc.) means that your DR plan (and scripts) is out of date.  It helps to automate the generation of these resources if possible. Take time now to test your database restore process.  We test ours quarterly.  If you have a large database I’d also encourage you to invest in a compressed backup solution.  Restoring backups was the single larger consumer of time during our recovery. And yes, there’s a database mirroring solution planned in our new architecture. I didn’t have much involvement in things outside SQL Server but this caused many, many things to change in our environment.  Many applications today aren’t just executables or web sites.  They are a combination of those plus network infrastructure, reports, network ports, IP addresses, DTS and SSIS packages, batch systems and many other things.  These all needed a little bit of attention to make sure they were functioning properly. Profiler turned out to be a handy tool.  I started a trace for failed logins and kept that running.  That let me fix a number of problems before people were able to report them.  I also ran traces to capture exceptions.  This helped identify problems with linked servers. Overall the thing that gave me the most problem was linked servers.  In order for a linked server to function properly you need to be pointed to the right server, have the proper login information, have the network routes available and have MSDTC configured properly.  We have a lot of linked servers and this created many failure points.  Some of the older linked servers used IP addresses and not DNS names.  This meant we had to go in and touch all those linked servers when the servers moved.

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• Using LogParser - part 2

  - by fatherjack

  PersonAddress.csv SalesOrderDetail.tsv In part 1 of this series we downloaded and installed LogParser and used it to list data from a csv file. That was a good start and in this article we are going to see the different ways we can stream data and choose whether a whole file is selected. We are also going to take a brief look at what file types we can interrogate. If we take the query from part 1 and add a value for the output parameter as -o:datagrid so that the query becomes LOGPARSER "SELECT top 15 * FROM C:\LP\person_address.csv" -o:datagrid and run that we get a different result. A pop-up dialog that lets us view the results in a resizable grid. Notice that because we didn't specify the columns we wanted returned by LogParser (we used SELECT *) is has added two columns to the recordset - filename and rownumber. This behaviour can be very useful as we will see in future parts of this series. You can click Next 10 rows or All rows or close the datagrid once you are finished reviewing the data. You may have noticed that the files that I am working with are different file types - one is a csv (comma separated values) and the other is a tsv (tab separated values). If you want to convert a file from one to another then LogParser makes it incredibly simple. Rather than using 'datagrid' as the value for the output parameter, use 'csv': logparser "SELECT SalesOrderID, SalesOrderDetailID, CarrierTrackingNumber, OrderQty, ProductID, SpecialOfferID, UnitPrice, UnitPriceDiscount, LineTotal, rowguid, ModifiedDate into C:\Sales_SalesOrderDetail.csv FROM C:\Sales_SalesOrderDetail.tsv" -i:tsv -o:csv Those familiar with SQL will not have to make a very big leap of faith to making adjustments to the above query to filter in/out records from the source file. Lets get all the records from the same file where the Order Quantity (OrderQty) is more than 25: logparser "SELECT SalesOrderID, SalesOrderDetailID, CarrierTrackingNumber, OrderQty, ProductID, SpecialOfferID, UnitPrice, UnitPriceDiscount, LineTotal, rowguid, ModifiedDate into C:\LP\Sales_SalesOrderDetailOver25.csv FROM C:\LP\Sales_SalesOrderDetail.tsv WHERE orderqty > 25" -i:tsv -o:csv Or we could find all those records where the Order Quantity is equal to 25 and output it to an xml file: logparser "SELECT SalesOrderID, SalesOrderDetailID, CarrierTrackingNumber, OrderQty, ProductID, SpecialOfferID, UnitPrice, UnitPriceDiscount, LineTotal, rowguid, ModifiedDate into C:\LP\Sales_SalesOrderDetailEq25.xml FROM C:\LP\Sales_SalesOrderDetail.tsv WHERE orderqty = 25" -i:tsv -o:xml All the standard comparison operators are to be found in LogParser; >, <, =, LIKE, BETWEEN, OR, NOT, AND. Input and Output file formats. LogParser has a pretty impressive list of file formats that it can parse and a good selection of output formats that will let you generate output in a format that is useable for whatever process or application you may be using. From any of these To any of these IISW3C: parses IIS log files in the W3C Extended Log File Format.   NAT: formats output records as readable tabulated columns. IIS: parses IIS log files in the Microsoft IIS Log File Format. CSV: formats output records as comma-separated values text. BIN: parses IIS log files in the Centralized Binary Log File Format. TSV: formats output records as tab-separated or space-separated values text. IISODBC: returns database records from the tables logged to by IIS when configured to log in the ODBC Log Format. XML: formats output records as XML documents. HTTPERR: parses HTTP error log files generated by Http.sys. W3C: formats output records in the W3C Extended Log File Format. URLSCAN: parses log files generated by the URLScan IIS filter. TPL: formats output records following user-defined templates. CSV: parses comma-separated values text files. IIS: formats output records in the Microsoft IIS Log File Format. TSV: parses tab-separated and space-separated values text files. SQL: uploads output records to a table in a SQL database. XML: parses XML text files. SYSLOG: sends output records to a Syslog server. W3C: parses text files in the W3C Extended Log File Format. DATAGRID: displays output records in a graphical user interface. NCSA: parses web server log files in the NCSA Common, Combined, and Extended Log File Formats. CHART: creates image files containing charts. TEXTLINE: returns lines from generic text files. TEXTWORD: returns words from generic text files. EVT: returns events from the Windows Event Log and from Event Log backup files (.evt files). FS: returns information on files and directories. REG: returns information on registry values. ADS: returns information on Active Directory objects. NETMON: parses network capture files created by NetMon. ETW: parses Enterprise Tracing for Windows trace log files and live sessions. COM: provides an interface to Custom Input Format COM Plugins. So, you can query data from any of the types on the left and really easily get it into a format where it is ready for analysis by other tools. To a DBA or network Administrator with an enquiring mind this is a treasure trove. In part 3 we will look at working with multiple sources and specifically outputting to SQL format. See you there!

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• Rendering ASP.NET MVC Razor Views outside of MVC revisited

  - by Rick Strahl

  Last year I posted a detailed article on how to render Razor Views to string both inside of ASP.NET MVC and outside of it. In that article I showed several different approaches to capture the rendering output. The first and easiest is to use an existing MVC Controller Context to render a view by simply passing the controller context which is fairly trivial and I demonstrated a simple ViewRenderer class that simplified the process down to a couple lines of code. However, if no Controller Context is available the process is not quite as straight forward and I referenced an old, much more complex example that uses my RazorHosting library, which is a custom self-contained implementation of the Razor templating engine that can be hosted completely outside of ASP.NET. While it works inside of ASP.NET, it’s an awkward solution when running inside of ASP.NET, because it requires a bit of setup to run efficiently.Well, it turns out that I missed something in the original article, namely that it is possible to create a ControllerContext, if you have a controller instance, even if MVC didn’t create that instance. Creating a Controller Instance outside of MVCThe trick to make this work is to create an MVC Controller instance – any Controller instance – and then configure a ControllerContext through that instance. As long as an HttpContext.Current is available it’s possible to create a fully functional controller context as Razor can get all the necessary context information from the HttpContextWrapper().The key to make this work is the following method:/// <summary> /// Creates an instance of an MVC controller from scratch /// when no existing ControllerContext is present /// </summary> /// <typeparam name="T">Type of the controller to create</typeparam> /// <returns>Controller Context for T</returns> /// <exception cref="InvalidOperationException">thrown if HttpContext not available</exception> public static T CreateController<T>(RouteData routeData = null) where T : Controller, new() { // create a disconnected controller instance T controller = new T(); // get context wrapper from HttpContext if available HttpContextBase wrapper = null; if (HttpContext.Current != null) wrapper = new HttpContextWrapper(System.Web.HttpContext.Current); else throw new InvalidOperationException( "Can't create Controller Context if no active HttpContext instance is available."); if (routeData == null) routeData = new RouteData(); // add the controller routing if not existing if (!routeData.Values.ContainsKey("controller") && !routeData.Values.ContainsKey("Controller")) routeData.Values.Add("controller", controller.GetType().Name .ToLower() .Replace("controller", "")); controller.ControllerContext = new ControllerContext(wrapper, routeData, controller); return controller; }This method creates an instance of a Controller class from an existing HttpContext which means this code should work from anywhere within ASP.NET to create a controller instance that’s ready to be rendered. This means you can use this from within an Application_Error handler as I needed to or even from within a WebAPI controller as long as it’s running inside of ASP.NET (ie. not self-hosted). Nice.So using the ViewRenderer class from the previous article I can now very easily render an MVC view outside of the context of MVC. Here’s what I ended up in my Application’s custom error HttpModule: protected override void OnDisplayError(WebErrorHandler errorHandler, ErrorViewModel model) { var Response = HttpContext.Current.Response; Response.ContentType = "text/html"; Response.StatusCode = errorHandler.OriginalHttpStatusCode; var context = ViewRenderer.CreateController<ErrorController>().ControllerContext; var renderer = new ViewRenderer(context); string html = renderer.RenderView("~/Views/Shared/GenericError.cshtml", model); Response.Write(html); }That’s pretty sweet, because it’s now possible to use ViewRenderer just about anywhere in any ASP.NET application, not only inside of controller code. This also allows the constructor for the ViewRenderer from the last article to work without a controller context parameter, using a generic view as a base for the controller context when not passed:public ViewRenderer(ControllerContext controllerContext = null) { // Create a known controller from HttpContext if no context is passed if (controllerContext == null) { if (HttpContext.Current != null) controllerContext = CreateController<ErrorController>().ControllerContext; else throw new InvalidOperationException( "ViewRenderer must run in the context of an ASP.NET " + "Application and requires HttpContext.Current to be present."); } Context = controllerContext; }In this case I use the ErrorController class which is a generic controller instance that exists in the same assembly as my ViewRenderer class and that works just fine since ‘generically’ rendered views tend to not rely on anything from the controller other than the model which is explicitly passed.While these days most of my apps use MVC I do still have a number of generic pieces in most of these applications where Razor comes in handy. This includes modules like the above, which when they error often need to display error output. In other cases I need to generate string template output for emailing or logging data to disk. Being able to render simply render an arbitrary View to and pass in a model makes this super nice and easy at least within the context of an ASP.NET application!You can check out the updated ViewRenderer class below to render your ‘generic views’ from anywhere within your ASP.NET applications. Hope some of you find this useful.ResourcesViewRenderer Class in Westwind.Web.Mvc Library (Github)Original ViewRenderer ArticleRazor Hosting Library (GitHub)Original Razor Hosting Article© Rick Strahl, West Wind Technologies, 2005-2013Posted in ASP.NET  MVC   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• NoSQL Memcached API for MySQL: Latest Updates

  - by Mat Keep

  With data volumes exploding, it is vital to be able to ingest and query data at high speed. For this reason, MySQL has implemented NoSQL interfaces directly to the InnoDB and MySQL Cluster (NDB) storage engines, which bypass the SQL layer completely. Without SQL parsing and optimization, Key-Value data can be written directly to MySQL tables up to 9x faster, while maintaining ACID guarantees. In addition, users can continue to run complex queries with SQL across the same data set, providing real-time analytics to the business or anonymizing sensitive data before loading to big data platforms such as Hadoop, while still maintaining all of the advantages of their existing relational database infrastructure. This and more is discussed in the latest Guide to MySQL and NoSQL where you can learn more about using the APIs to scale new generations of web, cloud, mobile and social applications on the world's most widely deployed open source database The native Memcached API is part of the MySQL 5.6 Release Candidate, and is already available in the GA release of MySQL Cluster. By using the ubiquitous Memcached API for writing and reading data, developers can preserve their investments in Memcached infrastructure by re-using existing Memcached clients, while also eliminating the need for application changes. Speed, when combined with flexibility, is essential in the world of growing data volumes and variability. Complementing NoSQL access, support for on-line DDL (Data Definition Language) operations in MySQL 5.6 and MySQL Cluster enables DevOps teams to dynamically update their database schema to accommodate rapidly changing requirements, such as the need to capture additional data generated by their applications. These changes can be made without database downtime. Using the Memcached interface, developers do not need to define a schema at all when using MySQL Cluster. Lets look a little more closely at the Memcached implementations for both InnoDB and MySQL Cluster. Memcached Implementation for InnoDB The Memcached API for InnoDB is previewed as part of the MySQL 5.6 Release Candidate. As illustrated in the following figure, Memcached for InnoDB is implemented via a Memcached daemon plug-in to the mysqld process, with the Memcached protocol mapped to the native InnoDB API. Figure 1: Memcached API Implementation for InnoDB With the Memcached daemon running in the same process space, users get very low latency access to their data while also leveraging the scalability enhancements delivered with InnoDB and a simple deployment and management model. Multiple web / application servers can remotely access the Memcached / InnoDB server to get direct access to a shared data set. With simultaneous SQL access, users can maintain all the advanced functionality offered by InnoDB including support for Foreign Keys, XA transactions and complex JOIN operations. Benchmarks demonstrate that the NoSQL Memcached API for InnoDB delivers up to 9x higher performance than the SQL interface when inserting new key/value pairs, with a single low-end commodity server supporting nearly 70,000 Transactions per Second. Figure 2: Over 9x Faster INSERT Operations The delivered performance demonstrates MySQL with the native Memcached NoSQL interface is well suited for high-speed inserts with the added assurance of transactional guarantees. You can check out the latest Memcached / InnoDB developments and benchmarks here You can learn how to configure the Memcached API for InnoDB here Memcached Implementation for MySQL Cluster Memcached API support for MySQL Cluster was introduced with General Availability (GA) of the 7.2 release, and joins an extensive range of NoSQL interfaces that are already available for MySQL Cluster Like Memcached, MySQL Cluster provides a distributed hash table with in-memory performance. MySQL Cluster extends Memcached functionality by adding support for write-intensive workloads, a full relational model with ACID compliance (including persistence), rich query support, auto-sharding and 99.999% availability, with extensive management and monitoring capabilities. All writes are committed directly to MySQL Cluster, eliminating cache invalidation and the overhead of data consistency checking to ensure complete synchronization between the database and cache. Figure 3: Memcached API Implementation with MySQL Cluster Implementation is simple: 1. The application sends reads and writes to the Memcached process (using the standard Memcached API). 2. This invokes the Memcached Driver for NDB (which is part of the same process) 3. The NDB API is called, providing for very quick access to the data held in MySQL Cluster’s data nodes. The solution has been designed to be very flexible, allowing the application architect to find a configuration that best fits their needs. It is possible to co-locate the Memcached API in either the data nodes or application nodes, or alternatively within a dedicated Memcached layer. The benefit of this flexible approach to deployment is that users can configure behavior on a per-key-prefix basis (through tables in MySQL Cluster) and the application doesn’t have to care – it just uses the Memcached API and relies on the software to store data in the right place(s) and to keep everything synchronized. Using Memcached for Schema-less Data By default, every Key / Value is written to the same table with each Key / Value pair stored in a single row – thus allowing schema-less data storage. Alternatively, the developer can define a key-prefix so that each value is linked to a pre-defined column in a specific table. Of course if the application needs to access the same data through SQL then developers can map key prefixes to existing table columns, enabling Memcached access to schema-structured data already stored in MySQL Cluster. Conclusion Download the Guide to MySQL and NoSQL to learn more about NoSQL APIs and how you can use them to scale new generations of web, cloud, mobile and social applications on the world's most widely deployed open source database See how to build a social app with MySQL Cluster and the Memcached API from our on-demand webinar or take a look at the docs Don't hesitate to use the comments section below for any questions you may have 

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• And the Winners of Fusion Middleware Innovation Awards in Data Integration are…

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} At OpenWorld, we announced the winners of Fusion Middleware Innovation Awards 2012. Raymond James and Morrison Supermarkets were selected for the data integration category for their innovative use of Oracle’s data integration products and the great results they have achieved. In this blog I would like to briefly introduce you to these award winning projects. Raymond James is a diversified financial services company, which provides financial planning, wealth management, investment banking, and asset management. They are using Oracle GoldenGate and Oracle Data Integrator to feed their operational data store (ODS), which supports application services across the enterprise. A major requirement for their project was low data latency, as key decisions are made based on the data in the ODS. They were able to fulfill this requirement due to the Oracle Data Integrator’s integrated solution with Oracle GoldenGate. Oracle GoldenGate captures changed data from different systems including Oracle Database, HP NonStop and Microsoft SQL Server into a single data store on SQL Server 2008. Oracle Data Integrator provides data transformations for the ODS. Leveraging ODI’s integration with GoldenGate, Raymond James now sees a 9 second median latency (from source commit to ODS target commit). The ODS solution delivers high quality, accurate data for consuming applications such as Raymond James’ next generation client and portfolio management systems as well as real-time operational reporting. It enables timely information for making better decisions. There are more benefits Raymond James achieved with this implementation of Oracle’s data integration solution. The software developers and architects of this solution, Tim Garrod and Ryan Fonnett, have told us during their presentation at OpenWorld that they also reduced application complexity significantly while improving developer productivity through trusted operational services. They were able to utilize CDC to generate alerts for business users, and for applications (for example for cache hydration mechanisms). One cool innovation example among many in this project is that using ODI's flexible architecture, Tim and Ryan could build 24/7 self-healing processes. And these processes have hardly failed. Integration processes fixes the errors itself. Pretty amazing; and a great solution for environments that need such reliability and availability. (You can see Tim and Ryan’s photo with the Innovation Award above.) The other winner of this year in the data integration category, Morrison Supermarkets, is the UK’s 4th largest grocery retailer. The company has been migrating all their legacy applications on to a new-world application set based on Oracle and consolidating all BI on to a single Oracle platform. The company recently implemented Oracle Exadata as the data warehouse engine and uses Oracle Business Intelligence EE. Their goal with deploying GoldenGate and ODI was to provide BI data to the enterprise in a way that it also supports operational decision making requirements from a wide range of Oracle based ERP applications such as E-Business Suite, PeopleSoft, Oracle Retail Suite. They use GoldenGate’s log-based change data capture capabilities and Oracle Data Integrator to populate the Oracle Retail Data Model. The electronic point of sale (EPOS) integration solution they built processes over 80 million transactions/day at busy periods in near real time (15 mins). It provides valuable insight to Retail and Commercial teams for both intra-day and historical trend analysis. As I mentioned in yesterday’s blog, the right data integration platform can transform the business. Here is another example: The point-of-sale integration enabled the grocery chain to optimize its stock management, leading to another award: Morrisons won the Grocer 33 award in 2012 - beating all other major UK supermarkets in product availability. Congratulations, Morrisons,on another award! Celebrating the innovation and the success of our customers with Oracle’s data integration products was definitely a highlight of Oracle OpenWorld for me. I look forward to hearing more from Raymond James, Morrisons, and the other customers that presented their data integration projects at OpenWorld, on how they are creating more value for their organizations.

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• How to Automate your Database Documentation

  - by Jonathan Hickford

  In my previous post, “Automating Deployments with SQL Compare command line” I looked at how teams can automate the deployment and post deployment validation of SQL Server databases using the command line versions of Red Gate tools. In this post I’m looking at another use for the command line tools, namely using them to generate up-to-date documentation with every database change. There are many reasons why up-to-date documentation is valuable. For example when somebody new has to work on or administer a database for the first time, or when a new database comes into service. Having database documentation reduces the risks of making incorrect decisions when making changes. Documentation is very useful to business intelligence analysts when writing reports, for example in SSRS. There are a couple of great examples talking about why up to date documentation is valuable on this site:  Database Documentation – Lands of Trolls: Why and How? and Database Documentation Using SQL Doc. The short answer is that it can save you time and reduce risk when you need that most! SQL Doc is a fast simple tool that automatically generates database documentation. It can create documents in HTML, Word or pdf files. The documentation contains information about object definitions and dependencies, along with any other information you want to associate with each object. The SQL Doc GUI, which is included in Red Gate’s SQL Developer Bundle and SQL Toolbelt, allows you to add additional notes to objects, and customise which objects are shown in the docs.  These settings can be saved as a .sqldoc project file. The SQL Doc command line can use this project file to automatically update the documentation every time the database is changed, ensuring that documentation that is always up to date. The simplest way to keep documentation up to date is probably to use a scheduled task to run a script every day. However if you have a source controlled database, or are using a Continuous Integration (CI) server or a build server, it may make more sense to use that instead. If  you’re using SQL Source Control or SSDT Database Projects to help version control your database, you can automatically update the documentation after each change is made to the source control repository that contains your database. To get this automation in place,  you can use the functionality of a Continuous Integration (CI) server, which can trigger commands to run when a source control repository has changed. A CI server will also capture and save the documentation that is created as an artifact, so you can always find the exact documentation for a specific version of the database. This forms an always up to date data dictionary. If you don’t already have a CI server in place there are several you can use, such as the free open source Jenkins or the free starter editions of TeamCity. I won’t cover setting these up in this article, but there is information about using CI servers for automating database tasks on the Red Gate Database Delivery webpage. You may be interested in Red Gate’s SQL CI utility (part of the SQL Automation Pack) which is an easy way to update a database with the latest changes from source control. The PowerShell example below shows how to create the documentation from a database. That database might be your integration database or a shared development database that is always up to date with the latest changes. $serverName = "server\instance" $databaseName = "databaseName" # If you want to document multiple databases use a comma separated list $userName = "username" $password = "password" # Path to SQLDoc.exe $SQLDocPath = "C:\Program Files (x86)\Red Gate\SQL Doc 3\SQLDoc.exe" $arguments = @( "/server:$($serverName)", "/database:$($databaseName)", "/username:$($userName)", "/password:$($password)", "/filetype:html", "/outputfolder:.", # "/project:$args[0]", # If you already have a .sqldoc project file you can pass it as an argument to this script. Values in the project will be overridden with any options set on the command line "/name:$databaseName Report", "/copyrightauthor:$([Environment]::UserName)" ) write-host $arguments & $SQLDocPath $arguments There are several options you can set on the command line to vary how your documentation is created. For example, you can document multiple databases or exclude certain types of objects. In the example above, we set the name of the report to match the database name, and use the current Windows user as the documentation author. For more examples of how you can customise the report from the command line please see the SQL Doc command line documentation If you already have a .sqldoc project file, or wish to further customise the report by including or excluding specific objects, you can use this project on the command line. Any settings you specify on the command line will override the defaults in the project. For details of what you can customise in the project please see the SQL Doc project documentation. In the example above, the line to use a project is commented out, but you can uncomment this line and then pass a path to a .sqldoc project file as an argument to this script.  Conclusion Keeping documentation about your databases up to date is very easy to set up using SQL Doc and PowerShell. By using a CI server to run this process you can trigger the documentation to be run on every change to a source controlled database, and keep historic documentation available. If you are considering more advanced database automation, e.g. database unit testing, change script generation, deploying to large numbers of targets and backup/verification, please email me at [email protected] for further script samples or if you have any questions.

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• Entity Framework Batch Update and Future Queries

  - by pwelter34

  Entity Framework Extended Library A library the extends the functionality of Entity Framework. Features Batch Update and Delete Future Queries Audit Log Project Package and Source NuGet Package PM> Install-Package EntityFramework.Extended NuGet: http://nuget.org/List/Packages/EntityFramework.Extended Source: http://github.com/loresoft/EntityFramework.Extended Batch Update and Delete A current limitations of the Entity Framework is that in order to update or delete an entity you have to first retrieve it into memory. Now in most scenarios this is just fine. There are however some senerios where performance would suffer. Also, for single deletes, the object must be retrieved before it can be deleted requiring two calls to the database. Batch update and delete eliminates the need to retrieve and load an entity before modifying it. Deleting //delete all users where FirstName matches context.Users.Delete(u => u.FirstName == "firstname"); Update //update all tasks with status of 1 to status of 2 context.Tasks.Update( t => t.StatusId == 1, t => new Task {StatusId = 2}); //example of using an IQueryable as the filter for the update var users = context.Users .Where(u => u.FirstName == "firstname"); context.Users.Update( users, u => new User {FirstName = "newfirstname"}); Future Queries Build up a list of queries for the data that you need and the first time any of the results are accessed, all the data will retrieved in one round trip to the database server. Reducing the number of trips to the database is a great. Using this feature is as simple as appending .Future() to the end of your queries. To use the Future Queries, make sure to import the EntityFramework.Extensions namespace. Future queries are created with the following extension methods... Future() FutureFirstOrDefault() FutureCount() Sample // build up queries var q1 = db.Users .Where(t => t.EmailAddress == "[email protected]") .Future(); var q2 = db.Tasks .Where(t => t.Summary == "Test") .Future(); // this triggers the loading of all the future queries var users = q1.ToList(); In the example above, there are 2 queries built up, as soon as one of the queries is enumerated, it triggers the batch load of both queries. // base query var q = db.Tasks.Where(t => t.Priority == 2); // get total count var q1 = q.FutureCount(); // get page var q2 = q.Skip(pageIndex).Take(pageSize).Future(); // triggers execute as a batch int total = q1.Value; var tasks = q2.ToList(); In this example, we have a common senerio where you want to page a list of tasks. In order for the GUI to setup the paging control, you need a total count. With Future, we can batch together the queries to get all the data in one database call. Future queries work by creating the appropriate IFutureQuery object that keeps the IQuerable. The IFutureQuery object is then stored in IFutureContext.FutureQueries list. Then, when one of the IFutureQuery objects is enumerated, it calls back to IFutureContext.ExecuteFutureQueries() via the LoadAction delegate. ExecuteFutureQueries builds a batch query from all the stored IFutureQuery objects. Finally, all the IFutureQuery objects are updated with the results from the query. Audit Log The Audit Log feature will capture the changes to entities anytime they are submitted to the database. The Audit Log captures only the entities that are changed and only the properties on those entities that were changed. The before and after values are recorded. AuditLogger.LastAudit is where this information is held and there is a ToXml() method that makes it easy to turn the AuditLog into xml for easy storage. The AuditLog can be customized via attributes on the entities or via a Fluent Configuration API. Fluent Configuration // config audit when your application is starting up... var auditConfiguration = AuditConfiguration.Default; auditConfiguration.IncludeRelationships = true; auditConfiguration.LoadRelationships = true; auditConfiguration.DefaultAuditable = true; // customize the audit for Task entity auditConfiguration.IsAuditable<Task>() .NotAudited(t => t.TaskExtended) .FormatWith(t => t.Status, v => FormatStatus(v)); // set the display member when status is a foreign key auditConfiguration.IsAuditable<Status>() .DisplayMember(t => t.Name); Create an Audit Log var db = new TrackerContext(); var audit = db.BeginAudit(); // make some updates ... db.SaveChanges(); var log = audit.LastLog;

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• Big Data – Evolution of Big Data – Day 3 of 21

  - by Pinal Dave

  In yesterday’s blog post we answered what is the Big Data. Today we will understand why and how the evolution of Big Data has happened. Though the answer is very simple, I would like to tell it in the form of a history lesson. Data in Flat File In earlier days data was stored in the flat file and there was no structure in the flat file.  If any data has to be retrieved from the flat file it was a project by itself. There was no possibility of retrieving the data efficiently and data integrity has been just a term discussed without any modeling or structure around. Database residing in the flat file had more issues than we would like to discuss in today’s world. It was more like a nightmare when there was any data processing involved in the application. Though, applications developed at that time were also not that advanced the need of the data was always there and there was always need of proper data management. Edgar F Codd and 12 Rules Edgar Frank Codd was a British computer scientist who, while working for IBM, invented the relational model for database management, the theoretical basis for relational databases. He presented 12 rules for the Relational Database and suddenly the chaotic world of the database seems to see discipline in the rules. Relational Database was a promising land for all the unstructured database users. Relational Database brought into the relationship between data as well improved the performance of the data retrieval. Database world had immediately seen a major transformation and every single vendors and database users suddenly started to adopt the relational database models. Relational Database Management Systems Since Edgar F Codd proposed 12 rules for the RBDMS there were many different vendors who started them to build applications and tools to support the relationship between database. This was indeed a learning curve for many of the developer who had never worked before with the modeling of the database. However, as time passed by pretty much everybody accepted the relationship of the database and started to evolve product which performs its best with the boundaries of the RDBMS concepts. This was the best era for the databases and it gave the world extreme experts as well as some of the best products. The Entity Relationship model was also evolved at the same time. In software engineering, an Entity–relationship model (ER model) is a data model for describing a database in an abstract way. Enormous Data Growth Well, everything was going fine with the RDBMS in the database world. As there were no major challenges the adoption of the RDBMS applications and tools was pretty much universal. There was a race at times to make the developer’s life much easier with the RDBMS management tools. Due to the extreme popularity and easy to use system pretty much every data was stored in the RDBMS system. New age applications were built and social media took the world by the storm. Every organizations was feeling pressure to provide the best experience for their users based the data they had with them. While this was all going on at the same time data was growing pretty much every organization and application. Data Warehousing The enormous data growth now presented a big challenge for the organizations who wanted to build intelligent systems based on the data and provide near real time superior user experience to their customers. Various organizations immediately start building data warehousing solutions where the data was stored and processed. The trend of the business intelligence becomes the need of everyday. Data was received from the transaction system and overnight was processed to build intelligent reports from it. Though this is a great solution it has its own set of challenges. The relational database model and data warehousing concepts are all built with keeping traditional relational database modeling in the mind and it still has many challenges when unstructured data was present. Interesting Challenge Every organization had expertise to manage structured data but the world had already changed to unstructured data. There was intelligence in the videos, photos, SMS, text, social media messages and various other data sources. All of these needed to now bring to a single platform and build a uniform system which does what businesses need. The way we do business has also been changed. There was a time when user only got the features what technology supported, however, now users ask for the feature and technology is built to support the same. The need of the real time intelligence from the fast paced data flow is now becoming a necessity. Large amount (Volume) of difference (Variety) of high speed data (Velocity) is the properties of the data. The traditional database system has limits to resolve the challenges this new kind of the data presents. Hence the need of the Big Data Science. We need innovation in how we handle and manage data. We need creative ways to capture data and present to users. Big Data is Reality! Tomorrow In tomorrow’s blog post we will try to answer discuss Basics of Big Data Architecture. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Selling Visual Studio ALM

  - by Tarun Arora

  Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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• Fusion HCM SaaS – Integration

  - by Kiran Mundy

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Fusion HCM SaaS – Integration A typical implementation pattern we’re seeing with Fusion Apps early adopters is implementing a few Fusion HCM applications that bring the most benefit to their company with the least disruption to existing programs and interfaces. Very often this ends up being Fusion Goals & Performance, Talent, Compensation or Benefits, often with Taleo for recruiting. The implementation picture looks like what you see below: Here, you can see that all the “downstream integrations” from the On-Premise Core HR, are unaffected because the master for employee data is still your On-Premise Core HR system – all updates and new hires are made here (although they may be fed in from Taleo to start with). As a second phase when customers migrate Core HR to Fusion HCM, they have to come up with a strategy to manage integrations to all their downstream applications that require employee details. For customers coming from EBS HR, a short term strategy that allows for minimal impact, is to extract employee data from Fusion (Via HCM Extract), and load the shared EBS HR tables (which are part of an EBS Financials install anyways), and let your downstream integrations continue to function based on this data as shown below. If you are not coming from EBS HR and there are license implications, you may want to consider: Creating an On-Premise warehouse for extracting data from Fusion Apps. Leveraging Fusion Apps Web Services (available to SaaS customers starting R7) to directly retrieve/write data to Fusion Apps. Integration Tools File Based Loader This is the primary mechanism for loading HCM data (both initial load and incremental updates) into Fusion HCM. Employee & related data can be uploaded into Fusion HCM using File Based Loader. Note that ability to schedule File Based Loader to run on a pre-defined schedule will be available as a patch on top of Rel 5. Hr2Hr has been deprecated in favor of File Based Loader, but for existing customers using Hr2Hr, here are some sample scripts that show how to get more informative error messages. They can be run by creating data model sql queries in BI Publisher. The scripts currently have hard coded values for request id and loader batch id, which your developer will need to update to the correct values for you. The BI Publisher Training Session recorded on Apr 18th is available here (under "Recordings"). This will enable a somewhat technical resource to create a data model sql query. Links to Documentation & Traning Reference documentation for File Based Loader on docs.oracle.com FBL 1.1 MOS Doc Id 1533860.1 Sample demo data files for File Based Loader HCM SaaS Integrations ppt and recording. EBS api's Loading Information into EBS Full or Shared HCM This could be candidate information being loaded from Taleo into EBS or  Employee information being loaded from Fusion HCM into an EBS shared HR install (for downstream applications & EBS Financials). Oracle HRMS Product Family Publicly Callable Business Process APIs (A Reference Consolidation) [ID 216838.1] This is a guide to the EBS R12 Integration Repository accessible from an EBS instance. EBS HRMS Publicly Callable Business Process APIs in Release 11i & 12 [ID 121964.1] Fusion HCM Extract Fusion HCM Extract is the primary mechanism used to extract employee information from Fusion HCM. Refer to the "Configure Identity Sync" doc on MOS  for additional mechanisms. Additional documentation (you'll need an oracle.com account to access) HCM Extracts User Guides (Rel 4 & 5) HCM Extract Entity/Attributes (Rel 5) HCM Extract User Guide (Rel 5) If you don’t have an oracle.com account, download the zipped HCM Extract Rel 5 Docs (Click on File --> Download on next screen). View Training Recordings on Fusion HCM Extract Benefits Extract To setup the benefits extract, refer to the following guide. Page 2-15 of the User Documentation describes how to use the benefits extract. Benefit enrollments can also be uploaded into Fusion Benefits. Instructions are here along with a sample upload file. However, if the defined benefits extract does not meet your requirements, you can use BI Publisher (Link to BI Publisher presentation recording from Apr 18th) to create your own version of Benefits extract. You can start with the data model query underlying the benefits extract. Payroll Interface Fusion Payroll Interface enables you to capture personal payroll information, such as earnings and deductions, along with other data from Oracle Fusion Human Capital Management, and send that information to a third-party payroll provider. Documentation: Payroll interface guide Sample file DBI's used for the payroll interface.Usage Patterns always accessible @ http://www.finapps.com Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• JQuery and the multiple date selector

  - by David Carter

  Overview I recently needed to build a web page that would allow a user to capture some information and most importantly select multiple dates. This functionality was core to the application and hence had to be easy and quick to do. This is a public facing website so it had to be intuitive and very responsive. On the face of it it didn't seem too hard, I know enough juery to know what it is capable of and I was pretty sure that there would be some plugins that would help speed things along the way. I'm using ASP.Net MVC for this project as I really like the control that it gives you over the generated html and javascript. After years of Web Forms development it makes me feel like a web developer again and puts a smile on my face, that can only be a good thing!   The Calendar The first item that I needed on this page was a calender and I wanted the ability to: have the calendar be always visible select/deselect multiple dates at the same time bind to the select/deselect event so that I could update a seperate listing of the selected dates allow the user to move to another month and still have the calender remember any dates in the previous month I was hoping that there was a jQuery plugin that would meet my requirements and luckily there was! The jQuery datepicker does everything I want and there is quite a bit of documentation on how to use it. It makes use of a javascript date library date.js which I had not come across before but has a number of very useful date utilities that I have used elsewhere in the project. As you can see from the image there still needs to be some styling done! But there will be plenty of time for that later. The calendar clearly shows which dates the user has selected in red and i also make use of an unordered list to show the the selected dates so the user can always clearly see what has been selected even if they move to another month on the calendar. The javascript code that is responsible for listening to events on the calendar and synchronising the list look as follows: <script type="text/javascript">     $(function () {         $('.datepicker').datePicker({ inline: true, selectMultiple: true })         .bind(             'dateSelected',             function (e, selectedDate, $td, state) {                                 var dateInMillisecs = selectedDate.valueOf();                 if (state) { //adding a date                     var newDate = new Date(selectedDate);                     //insert the new item into the correct place in the list                     var listitems = $('#dateList').children('li').get();                     var liToAdd = "<li id='" + dateInMillisecs + "' >" + newDate.toString('ddd dd MMM yyyy') + "</li>";                     var targetIndex = -1;                     for (var i = 0; i < listitems.length; i++) {                         if (dateInMillisecs <= listitems[i].id) {                             targetIndex = i;                             break;                         }                     }                     if (targetIndex < 0) {                         $('#dateList').append(liToAdd);                     }                     else {                         $($('#dateList').children("li")[targetIndex]).before(liToAdd);                     }                 }                 else {//removing a date                     $('ul #' + dateInMillisecs).remove();                 }             }         )     }); When a date is selected on the calendar a function is called with a number of parameters passed to it. The ones I am particularly interested in are selectedDate and state. State tells me whether the user has selected or deselected the date passed in the selectedDate parameter. The <ul> that I am using to show the date has an id of dateList and this is what I will be adding and removing <li> items from. To make things a little more logical for the user I decided that the date should be sorted in chronological order, this means that each time a new date is selected it need to be placed in the correct position in the list. One way to do this would be just to append a new <li> to the list and then sort the whole list. However the approach I took was to get an array of all the items in the list var listitems = ('#dateList').children('li').get(); and then check the value of each item in the array against my new date and as soon as I found the case where the new date was less than the current item remember that position in the list as this is where I would insert it later. To make this work easily I decided to store a numeric representation of each date in the list in the id attribute of each <li> element. Fortunately javascript natively stores dates as the number of milliseconds since 1 Jan 1970. var dateInMillisecs = selectedDate.valueOf(); Please note that this is the value of the date in UTC! I always like to store dates in UTC as I learnt a long time ago that it saves a lot of refactoring at a later date... When I convert the dates back to their original back on the server I will need the UTC offset that was used when calculating the dates, this and how to actually serialise the dates and get them posted back will be the subject of another post.

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• ACORD LOMA Session Highlights Policy Administration Trends

  - by [email protected]

  Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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• TFS 2010 SDK: Integrating Twitter with TFS Programmatically

  - by Tarun Arora

  Technorati Tags: Team Foundation Server 2010,TFS API,Integrate Twitter TFS,TFS Programming,ALM,TwitterSharp   Friends at ‘Twitter Sharp’ have created a wonderful .net API for twitter. With this blog post i will try to show you a basic TFS – Twitter integration scenario where i will retrieve the Team Project details programmatically and then publish these details on my twitter page. In future blogs i will be demonstrating how to create a windows service to capture the events raised by TFS and then publishing them in your social eco-system. Download Working Demo: Integrate Twitter - Tfs Programmatically   1. Setting up Twitter API Download Tweet Sharp from => https://github.com/danielcrenna/tweetsharp  Before you can start playing around with this, you will need to register an application on twitter. This is because Twitter uses the OAuth authentication protocol and will not issue an Access token unless your application is registered with them. Go to https://dev.twitter.com/ and register your application   Once you have registered your application, you will need ‘Customer Key’, ‘Customer Secret’, ‘Access Token’, ‘Access Token Secret’ 2. Connecting to Twitter using the Tweet Sharp API Create a new C# windows forms project and add reference to ‘Hammock.ClientProfile’, ‘Newtonsoft.Json’, ‘TweetSharp’ Add the following keys to the App.config (Note – The values for the keys below are in correct and if you try and connect using them then you will get an authorization failure error). Add a new class ‘TwitterProxy’ and use the following code to connect to the TwitterService (Read more about OAuthentication - http://dev.twitter.com/pages/auth) using System;using System.Collections.Generic;using System.Linq;using System.Text;using System.Configuration;using TweetSharp; namespace WindowsFormsApplication2{ public class TwitterProxy { private static string _hero; private static string _consumerKey; private static string _consumerSecret; private static string _accessToken; private static string _accessTokenSecret;  public static TwitterService ConnectToTwitter() { _consumerKey = ConfigurationManager.AppSettings["ConsumerKey"]; _consumerSecret = ConfigurationManager.AppSettings["ConsumerSecret"]; _accessToken = ConfigurationManager.AppSettings["AccessToken"]; _accessTokenSecret = ConfigurationManager.AppSettings["AccessTokenSecret"];  return new TwitterService(_consumerKey, _consumerSecret, _accessToken, _accessTokenSecret); } }} Time to Tweet! _twitterService = Proxy.TwitterProxy.ConnectToTwitter(); _twitterService.SendTweet("Hello World"); SendTweet will return the TweetStatus, If you do not get a 200 OK status that means you have failed authentication, please revisit the Access tokens. --RESPONSE: https://api.twitter.com/1/statuses/update.json HTTP/1.1 200 OK X-Transaction: 1308476106-69292-41752 X-Frame-Options: SAMEORIGIN X-Runtime: 0.03040 X-Transaction-Mask: a6183ffa5f44ef11425211f25 Pragma: no-cache X-Access-Level: read-write X-Revision: DEV X-MID: bd8aa0abeccb6efba38bc0a391a73fab98e983ea Cache-Control: no-cache, no-store, must-revalidate, pre-check=0, post-check=0 Content-Type: application/json; charset=utf-8 Date: Sun, 19 Jun 2011 09:35:06 GMT Expires: Tue, 31 Mar 1981 05:00:00 GMT Last-Modified: Sun, 19 Jun 2011 09:35:06 GMT Server: hi Vary: Accept-Encoding Content-Encoding: Keep-Alive: timeout=15, max=100 Connection: Keep-Alive Transfer-Encoding: chunked   3. Integrate with TFS In my blog post Connect to TFS Programmatically i have in depth demonstrated how to connect to TFS using the TFS API. 1: // Update the AppConfig with the URI of the Team Foundation Server you want to connect to, Make sure you have View Team Project Collection Details permissions on the server 2: private static string _myUri = ConfigurationManager.AppSettings["TfsUri"]; 3: private static TwitterService _twitterService = null; 4:   5: private void button1_Click(object sender, EventArgs e) 6: { 7: lblNotes.Text = string.Empty; 8:   9: try 10: { 11: StringBuilder notes = new StringBuilder(); 12:   13: _twitterService = Proxy.TwitterProxy.ConnectToTwitter(); 14:   15: _twitterService.SendTweet("Hello World"); 16:   17: TfsConfigurationServer configurationServer = 18: TfsConfigurationServerFactory.GetConfigurationServer(new Uri(_myUri)); 19:   20: CatalogNode catalogNode = configurationServer.CatalogNode; 21:   22: ReadOnlyCollection<CatalogNode> tpcNodes = catalogNode.QueryChildren( 23: new Guid[] { CatalogResourceTypes.ProjectCollection }, 24: false, CatalogQueryOptions.None); 25:   26: // tpc = Team Project Collection 27: foreach (CatalogNode tpcNode in tpcNodes) 28: { 29: Guid tpcId = new Guid(tpcNode.Resource.Properties["InstanceId"]); 30: TfsTeamProjectCollection tpc = configurationServer.GetTeamProjectCollection(tpcId); 31:   32: notes.AppendFormat("{0} Team Project Collection : {1}{0}", Environment.NewLine, tpc.Name); 33: _twitterService.SendTweet(String.Format("http://Lunartech.codeplex.com - Connecting to Team Project Collection : {0} ", tpc.Name)); 34:   35: // Get catalog of tp = 'Team Projects' for the tpc = 'Team Project Collection' 36: var tpNodes = tpcNode.QueryChildren( 37: new Guid[] { CatalogResourceTypes.TeamProject }, 38: false, CatalogQueryOptions.None); 39:   40: foreach (var p in tpNodes) 41: { 42: notes.AppendFormat("{0} Team Project : {1} - {2}{0}", Environment.NewLine, p.Resource.DisplayName,  "This is an open source project hosted on codeplex"); 43: _twitterService.SendTweet(String.Format(" Connected to Team Project: '{0}' – '{1}' ", p.Resource.DisplayName, "This is an open source project hosted on codeplex")); 44: } 45: } 46: notes.AppendFormat("{0} Updates posted on Twitter : {1} {0}", Environment.NewLine, @"http://twitter.com/lunartech1"); 47: lblNotes.Text = notes.ToString(); 48: } 49: catch (Exception ex) 50: { 51: lblError.Text = " Message : " + ex.Message + (ex.InnerException != null ? " Inner Exception : " + ex.InnerException : string.Empty); 52: } 53: }   The extensions you can build integrating TFS and Twitter are incredible!   Share this post :

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Create Advanced Panoramas with Microsoft Image Composite Editor

  - by Matthew Guay

  Do you enjoy making panoramas with your pictures, but want more features than tools like Live Photo Gallery offer?  Here’s how you can create amazing panoramas for free with the Microsoft Image Composite Editor. Yesterday we took a look at creating panoramic photos in Windows Live Photo Gallery. Today we take a look at a free tool from Microsoft that will give you more advanced features to create your own masterpiece. Getting Started Download Microsoft Image Composite Editor from Microsoft Research (link below), and install as normal.  Note that there are separate version for 32 & 64-bit editions of Windows, so make sure to download the correct one for your computer. Once it’s installed, you can proceed to create awesome panoramas and extremely large image combinations with it.  Microsoft Image Composite Editor integrates with Live Photo Gallery, so you can create more advanced panoramic pictures directly.  Select the pictures you want to combine, click Extras in the menu bar, and select Create Image Composite. You can also create a photo stitch directly from Explorer.  Select the pictures you want to combine, right-click, and select Stitch Images… Or, simply launch the Image Composite Editor itself and drag your pictures into its editor.  Either way you start a image composition, the program will automatically analyze and combine your images.  This application is optimized for multiple cores, and we found it much faster than other panorama tools such as Live Photo Gallery. Within seconds, you’ll see your panorama in the top preview pane. From the bottom of the window, you can choose a different camera motion which will change how the program stitches the pictures together.  You can also quickly crop the picture to the size you want, or use Automatic Crop to have the program select the maximum area with a continuous picture.   Here’s how our panorama looked when we switched the Camera Motion to Planar Motion 2. But, the real tweaking comes in when you adjust the panorama’s projection and orientation.  Click the box button at the top to change these settings. The panorama is now overlaid with a grid, and you can drag the corners and edges of the panorama to change its shape. Or, from the Projection button at the top, you can choose different projection modes. Here we’ve chosen Cylinder (Vertical), which entirely removed the warp on the walls in the image.  You can pan around the image, and get the part you find most important in the center.  Click the Apply button on the top when you’re finished making changes, or click Revert if you want to switch to the default view settings. Once you’ve finished your masterpiece, you can export it easily to common photo formats from the Export panel on the bottom.  You can choose to scale the image or set it to a maximum width and height as well.  Click Export to disk to save the photo to your computer, or select Publish to Photosynth to post your panorama online. Alternately, from the File menu you can choose to save the panorama as .spj file.  This preserves all of your settings in the Image Composite Editor so you can edit it more in the future if you wish.   Conclusion Whether you’re trying to capture the inside of a building or a tall tree, the extra tools in Microsoft Image Composite Editor let you make nicer panoramas than you ever thought possible.  We found the final results surprisingly accurate to the real buildings and objects, especially after tweaking the projection modes.  This tool can be both fun and useful, so give it a try and let us know what you’ve found it useful for. Works with 32 & 64-bit versions of XP, Vista, and Windows 7 Link Download Microsoft Image Composite Editor Similar Articles Productive Geek Tips Change or Set the Greasemonkey Script Editor in FirefoxNew Vista Syntax for Opening Control Panel Items from the Command-lineTune Your ClearType Font Settings in Windows VistaChange the Default Editor From Nano on Ubuntu LinuxMake MSE Create a Restore Point Before Cleaning Malware TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Get a free copy of WinUtilities Pro 2010 World Cup Schedule Boot Snooze – Reboot and then Standby or Hibernate Customize Everything Related to Dates, Times, Currency and Measurement in Windows 7 Google Earth replacement Icon (Icons we like) Build Great Charts in Excel with Chart Advisor

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• Streaming desktop with avconv - severe sound issues

  - by Tommy Brunn

  I'm trying to do some live streaming in Ubuntu 12.10, but I'm having some problems with audio. More specifically, the quality is complete garbage and it's at least 10 seconds out of sync with the video. I'm using an excellent guide found here to set up my loopback devices so that I can combine the desktop audio with the microphone input. It seems to work, as I'm able to stream both audio and video to Twitch.tv. But, as I said, the audio quality is terrible. The microphone audio is very, very low, but if I increase it, I get a horrible garbled sound that is absolutely unbearable. Nothing like that is present during VoIP calls or when recording sound alone with the sound recorder, so it's not an issue with the microphone itself. The entire audio stream is also delayed about 10-15 seconds compared to the video stream. I put together an imgur album of my settings. Here is some example output from when I'm streaming: avconv version 0.8.4-6:0.8.4-0ubuntu0.12.10.1, Copyright (c) 2000-2012 the Libav developers built on Nov 6 2012 16:51:11 with gcc 4.7.2 [x11grab @ 0x162fd80] device: :0.0+570,262 -> display: :0.0 x: 570 y: 262 width: 1280 height: 720 [x11grab @ 0x162fd80] shared memory extension found [x11grab @ 0x162fd80] Estimating duration from bitrate, this may be inaccurate Input #0, x11grab, from ':0.0+570,262': Duration: N/A, start: 1353181686.735113, bitrate: 884736 kb/s Stream #0.0: Video: rawvideo, bgra, 1280x720, 884736 kb/s, 30 tbr, 1000k tbn, 30 tbc [alsa @ 0x163fce0] capture with some ALSA plugins, especially dsnoop, may hang. [alsa @ 0x163fce0] Estimating duration from bitrate, this may be inaccurate Input #1, alsa, from 'pulse': Duration: N/A, start: 1353181686.773841, bitrate: N/A Stream #1.0: Audio: pcm_s16le, 48000 Hz, 2 channels, s16, 1536 kb/s Incompatible pixel format 'bgra' for codec 'libx264', auto-selecting format 'yuv420p' [buffer @ 0x1641ec0] w:1280 h:720 pixfmt:bgra [scale @ 0x1642480] w:1280 h:720 fmt:bgra -> w:852 h:480 fmt:yuv420p flags:0x4 [libx264 @ 0x165ae80] VBV maxrate unspecified, assuming CBR [libx264 @ 0x165ae80] using cpu capabilities: MMX2 SSE2Fast SSSE3 FastShuffle SSE4.2 [libx264 @ 0x165ae80] profile Main, level 3.1 [libx264 @ 0x165ae80] 264 - core 123 r2189 35cf912 - H.264/MPEG-4 AVC codec - Copyleft 2003-2012 - http://www.videolan.org/x264.html - options: cabac=1 ref=2 deblock=1:0:0 analyse=0x1:0x111 me=hex subme=6 psy=1 psy_rd=1.00:0.00 mixed_ref=0 me_range=16 chroma_me=1 trellis=1 8x8dct=0 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=-2 threads=4 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=0 b_adapt=1 b_bias=0 direct=1 weightb=0 open_gop=1 weightp=1 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=30 rc=cbr mbtree=1 bitrate=712 ratetol=1.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 vbv_maxrate=712 vbv_bufsize=512 nal_hrd=none ip_ratio=1.25 aq=1:1.00 Output #0, flv, to 'rtmp://live.justin.tv/app/live_23011330_Pt1plSRM0z5WVNJ0QmCHvTPmpUnfC4': Metadata: encoder : Lavf53.21.0 Stream #0.0: Video: libx264, yuv420p, 852x480, q=-1--1, 712 kb/s, 1k tbn, 30 tbc Stream #0.1: Audio: libmp3lame, 44100 Hz, 2 channels, s16, 712 kb/s Stream mapping: Stream #0:0 -> #0:0 (rawvideo -> libx264) Stream #1:0 -> #0:1 (pcm_s16le -> libmp3lame) Press ctrl-c to stop encoding frame= 17 fps= 0 q=0.0 size= 0kB time=10000000000.00 bitrate= 0.0kbitframe= 32 fps= 31 q=0.0 size= 0kB time=10000000000.00 bitrate= 0.0kbitframe= 40 fps= 23 q=29.0 size= 44kB time=0.03 bitrate=13786.2kbits/s dup=frame= 47 fps= 21 q=31.0 size= 93kB time=2.73 bitrate= 277.7kbits/s dup=0frame= 62 fps= 23 q=29.0 size= 160kB time=3.23 bitrate= 406.2kbits/s dup=0frame= 77 fps= 24 q=23.0 size= 209kB time=3.71 bitrate= 462.5kbits/s dup=0frame= 92 fps= 25 q=20.0 size= 267kB time=4.91 bitrate= 445.2kbits/s dup=0frame= 107 fps= 25 q=20.0 size= 318kB time=5.41 bitrate= 482.1kbits/s dup=0frame= 123 fps= 26 q=18.0 size= 368kB time=5.96 bitrate= 505.7kbits/s dup=0frame= 139 fps= 26 q=16.0 size= 419kB time=6.48 bitrate= 529.7kbits/s dup=0frame= 155 fps= 27 q=15.0 size= 473kB time=7.00 bitrate= 553.6kbits/s dup=0frame= 170 fps= 27 q=14.0 size= 525kB time=7.52 bitrate= 571.7kbits/s dup=0 frame= 180 fps= 25 q=-1.0 Lsize= 652kB time=7.97 bitrate= 670.0kbits/s dup=0 drop=32 //Here I stop the streaming video:531kB audio:112kB global headers:0kB muxing overhead 1.345945% [libx264 @ 0x165ae80] frame I:1 Avg QP:30.43 size: 39748 [libx264 @ 0x165ae80] frame P:45 Avg QP:11.37 size: 11110 [libx264 @ 0x165ae80] frame B:134 Avg QP:15.93 size: 27 [libx264 @ 0x165ae80] consecutive B-frames: 0.6% 0.0% 1.7% 97.8% [libx264 @ 0x165ae80] mb I I16..4: 7.3% 0.0% 92.7% [libx264 @ 0x165ae80] mb P I16..4: 0.1% 0.0% 0.1% P16..4: 49.1% 1.2% 2.1% 0.0% 0.0% skip:47.4% [libx264 @ 0x165ae80] mb B I16..4: 0.0% 0.0% 0.0% B16..8: 0.1% 0.0% 0.0% direct: 0.0% skip:99.9% L0:42.5% L1:56.9% BI: 0.6% [libx264 @ 0x165ae80] coded y,uvDC,uvAC intra: 82.3% 87.4% 71.9% inter: 7.1% 8.4% 7.0% [libx264 @ 0x165ae80] i16 v,h,dc,p: 27% 29% 16% 28% [libx264 @ 0x165ae80] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 22% 21% 14% 8% 8% 8% 7% 5% 7% [libx264 @ 0x165ae80] i8c dc,h,v,p: 47% 22% 20% 11% [libx264 @ 0x165ae80] Weighted P-Frames: Y:0.0% UV:0.0% [libx264 @ 0x165ae80] ref P L0: 96.4% 3.6% [libx264 @ 0x165ae80] kb/s:474.19 Received signal 2: terminating. Any ideas on how I can resolve this? The video delay is perfectly acceptable, so I wouldn't think that it's a network issue that's causing the delay in the audio. Any help would be appreciated.

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• Windows Azure Recipe: Software as a Service (SaaS)

  - by Clint Edmonson

  The cloud was tailor built for aspiring companies to create innovative internet based applications and solutions. Whether you’re a garage startup with very little capital or a Fortune 1000 company, the ability to quickly setup, deliver, and iterate on new products is key to capturing market and mind share. And if you can capture that share and go viral, having resiliency and infinite scale at your finger tips is great peace of mind. Drivers Cost avoidance Time to market Scalability Solution Here’s a sketch of how a basic Software as a Service solution might be built out: Ingredients Web Role – this hosts the core web application. Each web role will host an instance of the software and as the user base grows, additional roles can be spun up to meet demand. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model provides extensibility to hook into other industry specific identity providers as well. Databases – nearly every modern SaaS application is backed by a relational database for its core operational data. If the solution is sold to organizations, there’s a good chance multi-tenancy will be needed. An emerging best practice for SaaS applications is to stand up separate SQL Azure database instances for each tenant’s proprietary data to ensure isolation from other tenants. Worker Role – this is the best place to handle autonomous background processing such as data aggregation, billing through external services, and other specialized tasks that can be performed asynchronously. Placing these tasks in a worker role frees the web roles to focus completely on user interaction and data input and provides finer grained control over the system’s scalability and throughput. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Blobs (optional) – depending on the nature of the software, users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Training & Examples These links point to online Windows Azure training labs and examples where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Developing Applications for the Cloud, 2nd Edition (eBook) This book demonstrates how you can create from scratch a multi-tenant, Software as a Service (SaaS) application to run in the cloud using the latest versions of the Windows Azure Platform and tools. The book is intended for any architect, developer, or information technology (IT) professional who designs, builds, or operates applications and services that run on or interact with the cloud. Fabrikam Shipping (SaaS reference application) This is a full end to end sample scenario which demonstrates how to use the Windows Azure platform for exposing an application as a service. We developed this demo just as you would: we had an existing on-premises sample, Fabrikam Shipping, and we wanted to see what it would take to transform it in a full subscription based solution. The demo you find here is the result of that investigation See my Windows Azure Resource Guide for more guidance on how to get started, including more links web portals, training kits, samples, and blogs related to Windows Azure.

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• Certify August Updates

  - by Sadia2

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We have added some release and platform certifications to MOS Certify. Applications : Oracle Demantra Demand Management 7.3.1.5, Oracle Demantra Predictive Trade Planning 7.3.1.5, Oracle Demantra Sales and Operations Planning 7.3.1.5 Database: Oracle Database Client 12.1.0.1.0 11.2.0.4.0, Oracle Clusterware 11.2.0.4.0, Oracle Database 11.2.0.4.0, Oracle Real Application Clusters 11.2.0.4.0 E-Business Suite: Oracle E-Business Suite 12.1.3, Oracle E-Business Suite 12.1.2, Oracle E-Business Suite 12.1.1, Oracle E-Business Suite 12.0.6, Oracle E-Business Suite 11.5.10.2 Edge Applications: Oracle Transportation Management 6.3.2 Enterprise Manager: Oracle Application Management Pack for Oracle E-Business Suite 12.1.0.1.0 Fusion Middleware: Discoverer Administrator 11.1.1.6.0, Discoverer Desktop 11.1.1.6.0, Forms Builder 11.1.1.6.0, Oracle Application Development Framework 11.1.1.6.0, Oracle Application Development Runtime 11.1.1.6.0, Oracle Business Intelligence Publisher 11.1.1.6.0, Oracle Directory Services Manager 11.1.1.6.0, Oracle Forms 11.1.1.6.0, Oracle GoldenGate 11.1.1.1.0, 11.1.1.1.2, 11.1.1.1.1, Oracle GoldenGate Application Adapters 11.1.1.1.1, Oracle Identity and Access Management 11.1.2.0.0, 11.1.2.1.0, Oracle Identity Federation 11.1.1.6.0, Oracle Real-Time Decision Load Generator 11.1.1.7.0, Oracle Real-Time Decision Studio 11.1.1.7.0, Oracle Real-Time Decisions 11.1.1.6.0, Oracle Reports 11.1.1.6.0, Oracle Segmentation Server 11.1.1.6.0, Oracle Virtual Directory 11.1.1.6.0, Oracle Web Cache 11.1.1.6.0, Oracle WebCenter Content Imaging 11.1.1.8.0, Oracle WebCenter Content Inbound Refinery Server 11.1.1.8.0, Oracle WebCenter Content Records 11.1.1.8.0, Oracle WebCenter Content Rights 11.1.1.8.0, Oracle WebCenter Content UI 11.1.1.8.0, Oracle WebCenter Enterprise Capture 11.1.1.8.0, Oracle WebCenter Portal 11.1.1.8.0, Oracle WebCenter Sites 11.1.1.8.0, Oracle WebCenter Sites: CIP for EMC Documentum 11.1.1.8.0, Oracle WebCenter Sites: CIP for File Systems and MS SharePoint 11.1.1.8.0, Oracle WebCenter Sites: Community-Gadgets 11.1.1.8.0, Oracle WebCenter Sites: Explorer 11.1.1.8.0, Oracle WebCenter Universal Content Management 11.1.1.8.0, Reports Builder 11.1.1.6.0, Oracle WebCenter Content Records 11.1.1.8.0, Oracle WebCenter Content Rights 11.1.1.8.0, Oracle WebCenter Content UI 11.1.1.8.0, Oracle WebCenter Sites: Developer Tools 11.1.1.8.0 FSGBU Insurance Group : Oracle Health Insurance Claims 2.13.3.0.0, 2.13.2.0.0, 2.13.1.0.0 JD Edwards EnterpriseOne: JD Edwards EnterpriseOne Tools 9.1.3.0, 9.1.2.0, 9.1.0.0 JD Edwards World: JD Edwards World Service Enablement A93SE, A931SE PeopleSoft: PeopleSoft PeopleTools 8.52 Siebel Enterprise: Siebel Application Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel CRM Desktop Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Database Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel HI Web Client 8.2.2.2.0, 8.1.1.9.0, Siebel Gateway Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Outlook Add-in Client 8.2.2.2.0, Siebel Remote Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Tools Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Web Server Extension 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• Writing an ASP.Net Web based TFS Client

  - by Glav

  So one of the things I needed to do was write an ASP.Net MVC based application for our senior execs to manage a set of arbitrary attributes against stories, bugs etc to be able to attribute whether the item was related to Research and Development, and if so, what kind. We are using TFS Azure and don’t have the option of custom templates. I have decided on using a string based field within the template that is not very visible and which we don’t use to write a small set of custom which will determine the research and development association. However, this string munging on the field is not very user friendly so we need a simple tool that can display attributes against items in a simple dropdown list or something similar. Enter a custom web app that accesses our TFS items in Azure (Note: We are also using Visual Studio 2012) Now TFS Azure uses your Live ID and it is not really possible to easily do this in a server based app where no interaction is available. Even if you capture the Live ID credentials yourself and try to submit them to TFS Azure, it wont work. Bottom line is that it is not straightforward nor obvious what you have to do. In fact, it is a real pain to find and there are some answers out there which don’t appear to be answers at all given they didn’t work in my scenario. So for anyone else who wants to do this, here is a simple breakdown on what you have to do: Go here and get the “TFS Service Credential Viewer”. Install it, run it and connect to your TFS instance in azure and create a service account. Note the username and password exactly as it presents it to you. This is the magic identity that will allow unattended, programmatic access. Without this step, don’t bother trying to do anything else. In your MVC app, reference the following assemblies from “C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\ReferenceAssemblies\v2.0”: Microsoft.TeamFoundation.Client.dll Microsoft.TeamFoundation.Common.dll Microsoft.TeamFoundation.VersionControl.Client.dll Microsoft.TeamFoundation.VersionControl.Common.dll Microsoft.TeamFoundation.WorkItemTracking.Client.DataStoreLoader.dll Microsoft.TeamFoundation.WorkItemTracking.Client.dll Microsoft.TeamFoundation.WorkItemTracking.Common.dll If hosting this in Internet Information Server, for the application pool this app runs under, you will need to enable 32 Bit support. You also have to allow the TFS client assemblies to store a cache of files on your system. If you don’t do this, you will authenticate fine, but then get an exception saying that it is unable to access the cache at some directory path when you query work items. You can set this up by adding the following to your web.config, in the <appSettings> element as shown below: <appSettings> <!-- Add reference to TFS Client Cache --> <add key="WorkItemTrackingCacheRoot" value="C:\windows\temp" /> </appSettings> With all that in place, you can write the following code: var token = new Microsoft.TeamFoundation.Client.SimpleWebTokenCredential("{you-service-account-name", "{your-service-acct-password}"); var clientCreds = new Microsoft.TeamFoundation.Client.TfsClientCredentials(token); var currentCollection = new TfsTeamProjectCollection(new Uri(“https://{yourdomain}.visualstudio.com/defaultcollection”), clientCreds); TfsConfigurationServercurrentCollection.EnsureAuthenticated(); In the above code, not the URL contains the “defaultcollection” at the end of the URL. Obviously replace {yourdomain} with whatever is defined for your TFS in Azure instance. In addition, make sure the service user account and password that was generated in the first step is substituted in here. Note: If something is not right, the “EnsureAuthenticated()” call will throw an exception with the message being you are not authorised. If you forget the “defaultcollection” on the URL, it will still fail but with a message saying you are not authorised. That is, a similar but different exception message. And that is it. You can then query the collection using something like: var service = currentCollection.GetService<WorkItemStore>(); var proj = service.Projects[0]; var allQueries = proj.StoredQueries; for (int qcnt = 0; qcnt < allQueries.Count; qcnt++) {     var query = allQueries[qcnt];     var queryDesc = string.format(“Query found named: {0}”,query.Name); } You get the idea. If you search around, you will find references to the ServiceIdentityCredentialProvider which is referenced in this article. I had no luck with this method and it all looked too hard since it required an extra KB article and other magic sauce. So I hope that helps. This article certainly would have helped me save a boat load of time and frustration.

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• Coping with infrastructure upgrades

  - by Fatherjack

  A common topic for questions on SQL Server forums is how to plan and implement upgrades to SQL Server. Moving from old to new hardware or moving from one version of SQL Server to another. There are other circumstances where upgrades of other systems affect SQL Server DBAs. For example, where I work at the moment there is an Microsoft Exchange (email) server upgrade in progress. It it being handled by a different team so I’m not wholly sure on the details but we are in a situation where there are currently 2 Exchange email servers – the old one and the new one. Users mail boxes are being transferred in a planned process but as we approach the old server being turned off we have to also make sure that our SQL Servers get updated to use the new SMTP server for all of the SQL Agent notifications, SSIS packages etc. My servers have a number of profiles so that various jobs can send emails on behalf of various departments and different systems. This means there are lots of places that the old server name needs to be replaced by the new one. Anyone who has set up DBMail and enjoyed the click-tastic odyssey of screens to create Profiles and Accounts and so on and so forth ought to seek some professional help in my opinion. It’s a nightmare of back and forth settings changes and it stinks. I wasn’t looking forward to heading into this mess of a UI and changing the old Exchange server name for the new one on all my SQL Instances for all of the accounts I have set up. So I did what any Englishmen with a shed would do, I decided to take it apart and see if I can fix it another way. I took a guess that we are going to be working in MSDB and Books OnLine was remarkably helpful and amongst a lot of information told me about a couple of procedures that can be used to interrogate DBMail settings. USE [msdb] -- It's where all the good stuff is kept GO EXEC dbo.sysmail_help_profile_sp; EXEC dbo.sysmail_help_account_sp; Both of these procedures take optional parameters with the same name – ID and Name. If you provide an ID or a name then the results you get back are for that specific Profile or Account. Otherwise you get details of all Profiles and Accounts on the server you are connected to. As you can see (click for a bigger image), the Account has the SMTP server information in the servername column. We want to change that value to NewSMTP.Contoso.com. Now it appears that the procedure we are looking at gets it’s data from the sysmail_account and sysmail_server tables, you can get the results the stored procedure provides if you run the code below. SELECT [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [last_mod_datetime] , [last_mod_user] FROM dbo.sysmail_account AS sa; SELECT [account_id] , [servertype] , [servername] , [port] , [username] , [credential_id] , [use_default_credentials] , [enable_ssl] , [flags] , [last_mod_datetime] , [last_mod_user] , [timeout] FROM dbo.sysmail_server AS sms Now, we have no real idea how these tables are linked and whether making an update direct to one or other of them is going to do what we want or whether it will entirely cripple our ability to send email from SQL Server so we wont touch those tables with any UPDATE TSQL. So, back to Books OnLine then and we find sysmail_update_account_sp. It’s exactly what we need. The examples in BOL take the form (as below) of having every parameter explicitly defined. Not wanting to totally obliterate the existing values by not passing values in all of the parameters I set to writing some code to gather the existing data from the tables and re-write the SMTP server name and then execute the resulting TSQL. IF OBJECT_ID('tempdb..#sysmailprofiles') IS NOT NULL DROP TABLE #sysmailprofiles GO CREATE TABLE #sysmailprofiles ( account_id INT , [name] VARCHAR(50) , [description] VARCHAR(500) , email_address VARCHAR(500) , display_name VARCHAR(500) , replyto_address VARCHAR(500) , servertype VARCHAR(10) , servername VARCHAR(100) , port INT , username VARCHAR(100) , use_default_credentials VARCHAR(1) , ENABLE_ssl VARCHAR(1) ) INSERT [#sysmailprofiles] ( [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [servertype] , [servername] , [port] , [username] , [use_default_credentials] , [ENABLE_ssl] ) EXEC [dbo].[sysmail_help_account_sp] DECLARE @TSQL NVARCHAR(1000) SELECT TOP 1 @TSQL = 'EXEC [dbo].[sysmail_update_account_sp] @account_id = ' + CAST([s].[account_id] AS VARCHAR(20)) + ', @account_name = ''' + [s].[name] + '''' + ', @email_address = N''' + [s].[email_address] + '''' + ', @display_name = N''' + [s].[display_name] + '''' + ', @replyto_address = N''' + s.replyto_address + '''' + ', @description = N''' + [s].[description] + '''' + ', @mailserver_name = ''NEWSMTP.contoso.com''' + +', @mailserver_type = ' + [s].[servertype] + ', @port = ' + CAST([s].[port] AS VARCHAR(20)) + ', @username = ' + COALESCE([s].[username], '''''') + ', @use_default_credentials =' + CAST(s.[use_default_credentials] AS VARCHAR(1)) + ', @enable_ssl =' + [s].[ENABLE_ssl] FROM [#sysmailprofiles] AS s WHERE [s].[servername] = 'SMTP.Contoso.com' SELECT @tsql EXEC [sys].[sp_executesql] @tsql This worked well for me and testing the email function EXEC dbo.sp_send_dbmail afterwards showed that the settings were indeed using our new Exchange server. It was only later in writing this blog that I tried running the sysmail_update_account_sp procedure with only the SMTP server name parameter value specified. Despite what Books OnLine might intimate, you can do this and only the values for parameters specified get changed. If a parameter is not specified in the execution of the procedure then the values remain unchanged. This renders most of the above script unnecessary as I could have simply specified the account_id that I want to amend and the new value for the parameter I want to update. EXEC sysmail_update_account_sp @account_id = 1, @mailserver_name = 'NEWSMTP.Contoso.com' This wasn’t going to be the main reason for this post, it was meant to describe how to capture values from a stored procedure and use them in dynamic TSQL but instead we are here and (re)learning the fact that Books Online is a little flawed in places. It is a fantastic resource for anyone working with SQL Server but the reader must adopt an enquiring frame of mind and use a little curiosity to try simple variations on examples to fully understand the code you are working with. I think the author(s) of this part of Books OnLine missed an opportunity to include a third example that had fewer than all parameters specified to give a lead to this method existing.

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• Odd company release cycle: Go Distributed Source Control?

  - by MrLane

  sorry about this long post, but I think it is worth it! I have just started with a small .NET shop that operates quite a bit differently to other places that I have worked. Unlike any of my previous positions, the software written here is targetted at multiple customers and not every customer gets the latest release of the software at the same time. As such, there is no "current production version." When a customer does get an update, they also get all of the features added to he software since their last update, which could be a long time ago. The software is highly configurable and features can be turned on and off: so called "feature toggles." Release cycles are very tight here, in fact they are not on a shedule: when a feature is complete the software is deployed to the relevant customer. The team only last year moved from Visual Source Safe to Team Foundation Server. The problem is they still use TFS as if it were VSS and enforce Checkout locks on a single code branch. Whenever a bug fix gets put out into the field (even for a single customer) they simply build whatever is in TFS, test the bug was fixed and deploy to the customer! (Myself coming from a pharma and medical devices software background this is unbeliveable!). The result is that half baked dev code gets put into production without being even tested. Bugs are always slipping into release builds, but often a customer who just got a build will not see these bugs if they don't use the feature the bug is in. The director knows this is a problem as the company is starting to grow all of a sudden with some big clients coming on board and more smaller ones. I have been asked to look at source control options in order to eliminate deploying of buggy or unfinished code but to not sacrifice the somewhat asyncronous nature of the teams releases. I have used VSS, TFS, SVN and Bazaar in my career, but TFS is where most of my experience has been. Previously most teams I have worked with use a two or three branch solution of Dev-Test-Prod, where for a month developers work directly in Dev and then changes are merged to Test then Prod, or promoted "when its done" rather than on a fixed cycle. Automated builds were used, using either Cruise Control or Team Build. In my previous job Bazaar was used sitting on top of SVN: devs worked in their own small feature branches then pushed their changes to SVN (which was tied into TeamCity). This was nice in that it was easy to isolate changes and share them with other peoples branches. With both of these models there was a central dev and prod (and sometimes test) branch through which code was pushed (and labels were used to mark builds in prod from which releases were made...and these were made into branches for bug fixes to releases and merged back to dev). This doesn't really suit the way of working here, however: there is no order to when various features will be released, they get pushed when they are complete. With this requirement the "continuous integration" approach as I see it breaks down. To get a new feature out with continuous integration it has to be pushed via dev-test-prod and that will capture any unfinished work in dev. I am thinking that to overcome this we should go down a heavily feature branched model with NO dev-test-prod branches, rather the source should exist as a series of feature branches which when development work is complete are locked, tested, fixed, locked, tested and then released. Other feature branches can grab changes from other branches when they need/want, so eventually all changes get absorbed into everyone elses. This fits very much down a pure Bazaar model from what I experienced at my last job. As flexible as this sounds it just seems odd to not have a dev trunk or prod branch somewhere, and I am worried about branches forking never to re-integrate, or small late changes made that never get pulled across to other branches and developers complaining about merge disasters... What are peoples thoughts on this? A second final question: I am somewhat confused about the exact definition of distributed source control: some people seem to suggest it is about just not having a central repository like TFS or SVN, some say it is about being disconnected (SVN is 90% disconnected and TFS has a perfectly functional offline mode) and others say it is about Feature Branching and ease of merging between branches with no parent-child relationship (TFS also has baseless merging!). Perhaps this is a second question!

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• In Social Relationship Management, the Spirit is Willing, but Execution is Weak

  - by Mike Stiles

  In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• A Visual Studio Release Grows in Brooklyn

  - by andrewbrust

  Yesterday, Microsoft held its flagship launch event for Office 2010 in Manhattan.  Today, the Redmond software company is holding a local launch event for Visual Studio (VS) 2010, in Brooklyn.  How come information workers get the 212 treatment and developers are relegated to 718? Well, here’s the thing: the Brooklyn Marriott is actually a great place for an event, but you need some intimate knowledge of New York City to know that.  NBC’s Studio 8H, where the Office launch was held yesterday (and from where SNL is broadcast) is a pretty small venue, but you’d need some inside knowledge to recognize that.  Likewise, while Office 2010 is a product whose value is apparent.  Appreciating VS 2010’s value takes a bit more savvy.  Setting aside its year-based designation, this release of VS, counting the old Visual Basic releases, is the 10th version of the product.  How can a developer audience get excited about an integrated development environment when it reaches double-digit version numbers?  Well, it can be tough.  Luckily, Microsoft sent Jay Schmelzer, a Group Program Manager from the Visual Studio team in Redmond, to come tell the Brooklyn audience why they should be excited. Turns out there’s a lot of reasons.  Support fro SharePoint development is a big one.  In previous versions of VS, that support has been anemic, at best.  Shortage of SharePoint developers is a huge issue in the industry, and this should help.  There’s also built in support for Windows Azure (Microsoft’s cloud platform) and, through a download, support for the forthcoming Windows Phone 7 platform.  ASP.NET MVC, a “close-to-the-metal” Web development option that does away with the Web Forms abstraction layer, has a first-class presence in VS.  So too does jQuery, the Open Source environment that makes JavaScript development a breeze.  The jQuery support is so good that Microsoft now contributes to that Open Source project and offers IntelliSense support for it in the code editor. Speaking of the VS code editor, it now supports multi-monitor setups, zoom-in, and block selection.  If you’re not a developer, this may sound confusing and minute.  I’ll just say that for people who are developers these are little things that really contribute to productivity, and that translates into lower development costs. The really cool demo, though, was around Visual Studio 2010’s new debugging features.  This stuff is hard to showcase, but I believe it’s truly breakthrough technology: imagine being able to step backwards in time to see what might have caused a bug.  Cool?  Now imagine being able to do that, even if you weren’t the tester and weren’t present while the testing was being done.  Then imagine being able to see a video screen capture of what the tester was doing with your app when the bug occurred.  VS 2010 allows all that.  This could be the demise of the IWOMM (“it works on my machine”) syndrome. After the keynote, I asked Schmelzer if any of Microsoft’s competitors have debugging tools that come close to VS 2010’s.  His answer was an earnest “we don’t think so.”  If that’s true, that’s a big deal, and a huge advantage for developer teams who adopt it.  It will make software development much cheaper and more efficient.  Kind of like holding a launch event at the Brooklyn Marriott instead of 30 Rock in Manhattan! VS 2010 (version 10) and Office 2010 (version 14) aren’t the only new product versions Microsoft is releasing right now.  There’s also SQL Server 2008 R2 (version 10.5), Exchange 2010 (version 8, I believe), SharePoint 2010 (version 4) and, of course, Windows 7.  With so many new versions at such levels of maturity, I think it’s fair to say Microsoft has reached middle-age.  How does a company stave off a potential mid-life crisis, especially when with young Turks like Google coming along and competing so fiercely?  Hard to say.  But if focusing on core value, including value that’s hard to play into a sexy demo, is part oft the answer, then Microsoft’s doing OK.  And if some new tricks, like Windows Phone 7, can gain some traction, that might round things out nicely. Are the legacy products old tricks, or are they revised classics?  I honestly don’t know, because it’s the market’s prerogative to pass that judgement.  I can say this though: based on today’s show, I think Microsoft’s been doing its homework.

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