Our company uses Oracle's JD Edwards Enterprise to do accounting work. We have an application consultant working for us to just deal JD Edwards but he is of non-technical background so only helps in application-specific support.

All of our users should use IE 7 for JDE. About 15-20% of those users have problems which cause them to not be able to use IE 7. So those problematic users use firefox. For the most part firefox works fine but there are a few issues. Some menus / options within JDE that are present in IE 7 are not present in firefox.

If I could get all of our users working under IE 7, all the firefox issues would be mute points. I have cross referenced Internet Options settings from a working IE 7 user and a non-working IE 7 user. All settings seem to be mirrored.

I'm not sure how to go about continuing to troubleshoot this issue. So not only answers but just suggestive ideas for attack would be appreciated.

Thanks