How important is ticket/bug format?

Posted by Fedyashev Nikita on Stack Overflow See other posts from Stack Overflow or by Fedyashev Nikita
Published on 2009-04-05T16:23:35Z Indexed on 2010/04/12 16:43 UTC
Read the original article Hit count: 340

Filed under:

issue-tracking

|

bug-tracking

|

guidelines

I've heard many Flame wars about ticket's format:

how important is it
how it has to be structured
what parts has it contain

Sometimes, that looks like people want to force other team members to adopt his format, even if it is very similar:

steps to reproduce
what I see
what I have to see
explanation Or something like this.

Usually they don't offer to change add/delete some section from the ticket, but more like change one's section name, or position.

What do you think about it?

How to find the best solution(if exists...) and common sense?

© Stack Overflow or respective owner

Related posts about issue-tracking

Wiki & issue-tracking in one system?

as seen on Super User - Search for 'Super User'
I'm looking for an integrated solution that combines documentation of a software system with tracking of bugs, change requests and feature requests. Requirements: Documentation using a wiki would be nice, preferably one supporting CamelCase or other automatic linking. Issue tracking must allow… >>> More
Help Desk Issue Tracking/Ticketing System for MOSS 2007

as seen on Server Fault - Search for 'Server Fault'
We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations? It doesn't have to be too fancy, but would like something a little more comprehensive then the helpdesk template built into MOSS. >>> More
What Issue Tracking System to select?

as seen on Super User - Search for 'Super User'
What Issue Tracking Sytem is the most appropriate for fast, big, multilingual and international websites? The system has to handle both technical and content/editorial issues. What's the size and type of your site do you run? Whart System are you using for the keeping it state of the art? Thanks… >>> More
.NET bug/issue tracking system with Mercurial support

as seen on Stack Overflow - Search for 'Stack Overflow'
I'm looking for a opensource bug/issue tracking system with support for Mercurial. It has to run on IIS 6.0, so it would be nice if it was written in .NET. Do you have any experience with such software, and anything you can recommend? Edit: Has to run on MSSQL aswell. >>> More
What are some good hosted issue tracking systems for non-developers?

as seen on Server Fault - Search for 'Server Fault'
This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in… >>> More

Related posts about bug-tracking

Hosted bug tracking system with mercurial repositories (Summary of options & request for opinions)

as seen on Stack Overflow - Search for 'Stack Overflow'
The Question What hosted mercurial repository/bug tracking system or systems have you used? Would you recommend it to others? Are there serious flaws, either in the repository hosting or the bug tracking features that would make it difficult to recommend it? Do you have any other experiences with… >>> More
Project management with bug tracking integrated

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi, Can someone recommend a hosted solution that answers the following requirements (I have seen other questions but none with these specific requests): Project management with tasks, wiki, milestones Bug tracking integrated Collaborative - suitable for working with external developers Subversion… >>> More
Internal and External Bug-Tracking Setup

as seen on Stack Overflow - Search for 'Stack Overflow'
Most of you certainly use some kind of bugtracker. Maybe internally only, once a customer files a bug via email or phone you add a new ticket by yourself. Sometimes weekly project meetings can be great source of new tickets coming preferably in flavors of excel sheets that the PM on the other side… >>> More
Bug Tracking App for a solo developer...?

as seen on Stack Overflow - Search for 'Stack Overflow'
What is a very, very lightweight bug tracking tool that I can use to aid me in my development? I don't want to spend much time setting up/maintaing or browsing through a lot of pages or dealing with convuluted processes that I won't be using. >>> More
How would you advocate not using a shared spreadsheet to track bugs / issues ?

as seen on Programmers - Search for 'Programmers'
In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, now a spreadsheet on a web base solution allowing concurrent access). Their argument is that the… >>> More