Wife's Email going into Junk Mail folder in Outlook despite turning off Junk Mail

Posted by Adam V on Super User See other posts from Super User or by Adam V
Published on 2009-11-18T19:42:45Z Indexed on 2010/04/21 20:23 UTC
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outlook

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outlook-2007

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junk-mail

I recently started a new job. Today I tried emailing my wife from my new company email account. When she responded, her email went into the "Junk E-mail" folder. So I tried a few things:

Added her to the "Safe Senders" list
Added her as an Outlook contact and checked the "Also trust email from my Contacts" box in the "Safe Senders" tab
Added her domain to the "Safe Senders" list
Switched from "Low" to "No Automatic Filtering" in the Junk Email options

No matter what I would do, her emails would still go into the Junk Email folder.

Can anyone recommend additional things to try?

EDIT: This is using Exchange.

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