iTunes sees my iPhone, but Windows 7 x64 doesn't

Posted by Herb Caudill on Super User See other posts from Super User or by Herb Caudill
Published on 2011-03-20T19:20:53Z Indexed on 2011/03/20 19:23 UTC
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After reinstalling Windows 7 (64-bit), it has stopped recognizing my iPhone. I can see it in iTunes but not in Windows Explorer, so I can't get the photos off. I'm having this problem on three different machines and two different iPhones (my wife's and mine). It's maddening.

I've had every version of iPhone since it first came out and I've never had this problem before.

I've uninstalled and reinstalled iTunes (currently at 10.2.1.1). I've updated iOS on the phone (currently at 4.3).

In the device manager, this is what I see:

device manager screenshot

Here's the properties screen for the unrecognized iPhone:

properties screenshot for the unrecognized iPhone device

And here's what I get after going through the "update driver" process:

enter image description here

Any ideas? At the end of my rope here...

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