HP Wireless Printer not working

Posted by Omri Spector on Server Fault See other posts from Server Fault or by Omri Spector
Published on 2012-10-05T09:22:45Z Indexed on 2012/10/05 9:39 UTC
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I have installed an HP DeskJet 4620 driver on a win 7 machine. All works perfectly for several days, and than printing is not longer possible. Instead I get the message: "Unable to communicate with printer".

This happened on every Win 7 PC I tried, and none of the HP/MS sites contain any relevant info...

(Posting this so that the answer appears online, as I did solve it after much work)

Solution: It appears that HP installation puts a unique "port" called "HP Network re-discovery". It stops working after some time (possibly after the first time the printer/pc enter sleep mode).

BUT, the standard MS TCP port works just fine.

So:

  1. Go to "Printers"
  2. Right click Printer
  3. Click "Printer properties" and then "Printer" or "Fax" (for both - do all this twice)
  4. Click "Add Port..."
  5. Select "Standard TCP Port"
  6. Fill in details
  7. Move printer to use the new port by un-checking the old one and checking the new one

Happy printing.

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