My Portable Hard Drive with USB3 didn't work when connected to My Laptop, but it working with USB2 properly

Posted by Mohammad Hasan Esfahanian on Super User See other posts from Super User or by Mohammad Hasan Esfahanian
Published on 2012-09-27T22:13:21Z Indexed on 2012/10/06 21:41 UTC
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Filed under:

usb

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external-hard-drive

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usb-storage

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western-digital

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usb-3

I have Western Digital My Passport Essential Portable Hard Drive with USB3 and Model:WDBACY5000ABK-EESN.

Until about two or three months ago when I connected that to My Laptop USB3 port, that worked very well. But now when I'm connecting that to My device, The system does not detect any Hard Drives. When plug in the USB2 port is working properly. I connected that to another Laptop whit USB3 port but I had the same problem. I tested My Laptop port with a Flash Memory by USB3 and ports were healthy and I'm sure they are working. For this issue, I changed the windows, but it still did not work. What can I do?

Thanks in advance.

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