Serial number not found, copy of Windows not genuine

Posted by sara on Super User See other posts from Super User or by sara
Published on 2012-11-11T09:25:33Z Indexed on 2012/11/11 11:08 UTC
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windows-7

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hp

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serial

I have an HP-G71-340US notebook that I purchased 11/29/09.

When I power it up, a black screen comes on that shows "serial number not found" and it also says that my copy of Windows 7 Home Basic is not genuine – but my computer came with Windows 7 Home Premium.

In BIOS, my serial number is not shown either and I did pull out the little battery to reset it which allowed me to bypass the suddenly new locked BIOS that needed a password to enter.

I'm sure this is a masterpiece created by my 6 or 9 yr old child while trying to play on my laptop.

Can I fix these two problems?

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