Cannot Update Adobe Creative Suit

Posted by Lynda on Super User See other posts from Super User or by Lynda
Published on 2012-11-27T22:49:17Z Indexed on 2012/11/27 23:11 UTC
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I am attempting to check for updates using the Adobe Application Manager on Windows 8 and I get this error:

The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect.

I have seen this error before on Windows 7 and remembered that I needed to disable the Microsoft Virtual WiFi Miniport Adapter. I navigated to the correct place but the Miniport Adapter was not there. After a bit of searching across several forums I saw a recommendation to change <logLevel>2</logLevel> to <logLevel>10</logLevel>. I attempted that and again it still did not work. I have also tried disabling my anti-virus protection and disabling Windows Firewall. Neither worked.

I am not sure what else to try or do at this point.

Are there any other recommendations to solve this issue?

Notes:

  • I am running Windows 8 Pro using the Creative Cloud Version of CS6.
  • I check for updates by choosing Help > Updates from within any Adobe Application

I originally posted this question on the Adobe Forums and received no help there.

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