Google Drive terminates without error on startup
        Posted  
        
            by 
                Iszi
            
        on Super User
        
        See other posts from Super User
        
            or by Iszi
        
        
        
        Published on 2013-10-31T21:21:35Z
        Indexed on 
            2013/10/31
            21:59 UTC
        
        
        Read the original article
        Hit count: 311
        
windows-7
|google-drive
I've used Google Drive for awhile now, but it won't start up after installing on my latest system re-build. I'm still using the same OS, hardware, and basic software load (antivirus, firewall, etc.) that I have for years during which I had not previously had problems with Drive.
OS: Windows 7 Ultimate x64
Google Drive Version: 1.12.5329.1887
Now, whenever I try to run Google Drive, it just spawns two instances of the executable which die shortly after. No error messages are posted to the desktop, and nothing indicating any problem is written to the Event Log.
After some research, I've yet to find anyone having the same problem who's found an answer. I did find out how to run Google Drive in diagnostic mode, using the --vv parameter at the command line. After that, I opened up the sync log and got this:
2013-10-31 17:11:24,039 INFO pid=3664 1892:MainThread      logging:1600 OS: Windows/6.1.7601-SP1
2013-10-31 17:11:24,039 INFO pid=3664 1892:MainThread      logging:1600 Google Drive (build 1.12.5329.1887)
2013-10-31 17:11:24,039 DEBUG pid=3664 1892:MainThread      logging:1608 DEBUGGING DUMP is ON.
2013-10-31 17:11:24,051 ERROR pid=3664 1892:MainThread      logging:1575 ERROR, UNEXPECTED EXCEPTION
2013-10-31 17:11:24,051 ERROR pid=3664 1892:MainThread      logging:1575 [Error 5] Access is denied
Traceback (most recent call last):
  File "<string>", line 232, in Main
  File "<string>", line 118, in RegisterCustomFileTypes
  File "P:\p\agents\hpal4.eem\recipes\353983091\base\b\drb\googleclient\apps\webdrive_sync\windows\build\pyi.win32\main\outPYZ1.pyz/windows.registry", line 62, in GetValue
WindowsError: [Error 5] Access is denied
2013-10-31 17:11:24,052 INFO pid=3664 1892:MainThread      logging:1600 Crash reporting disabled. Ignoring report.
2013-10-31 17:11:24,052 INFO pid=3664 1892:MainThread      logging:1600 Exiting with error code: 0
I'm running on an account with Administrator-level permissions, and have even tried using "Run As Administrator" on the EXE. I'm not sure why it's looking for a P:\ drive, as no such volume has ever been mounted on this system.
What should I do to try to further troubleshoot, and resolve, this issue?
© Super User or respective owner