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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • What happens to Google contacts in the People app in Windows 8

    - by Klas Mellbourn
    In the People tile in Windows 8, you can connect to your different accounts, e.g. LinkedIn, Facebook, Google contacts. I have a lot of contact information in Google Contacts that I have carefully curated. I also have Facebook and LinkedIn contacts. I have already connected Facebook and LinkedIn contacts to the People app, and it seems to work ok. If I connect my Google Contacts to the People app too, what exactly will happen to the Google contacts? Will my Google contacts be modified in any way by the People app? Merged? Synced? (I understand that they will look merged in the People app, but I am wondering what will happen to the actual Google contacts, which I often use outside the People app) For instance: If a contact is in Facebook but is missing from Google Contacts, will it be created in Google contacts? If there is a picture for a person in both Facebook and Google Contacts, will the Google Contacts picture be overwritten? If I add a field, such as "Comments" to a contact in the People app, will that comment be written to the comment field for that contact in Google Contacts?

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  • Are there any non-self-taught famous programmers? [closed]

    - by Jon Purdy
    It seems to me that being a self-taught programmer has significant advantages over picking it up only in higher education. Not only does a self-taught developer have a headstart on their 10 000-odd hours of mastery, but their hobby demonstrates genuine interest. This will likely lead to a process of continuous self-improvement over their career, not to mention increased likelihood of producing personal projects that are worthy of fame. A programmer who spends four years in study (not nearly all of which is going to be directly concerned with programming) has far less leisure to explore and learn independently than does a developer who starts college with even a few years of dedicated hobbyist study. I wonder whether there are any famed developers who had no exposure to programming before deciding to study it in university. I simply doubt that an 18-year-old has the capacity to become a brilliant programmer with no prior experience, but that seems like an awfully elitist and unpleasant view, so I'd like to be proven wrong.

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  • Are the famous websites handmade? [closed]

    - by Mithun Chuckraverthy
    I'm a newbie in web designing. I always wanted to build a professional quality website by myself. So, I started learning HTML/XHTML and CSS for presentation; and, JavaScript and PHP/MySQL for scripting. I wonder, would the developers of famous websites design them by hand? Or, have they found out any better idea of using softwares? If so, can you tell me what are they? (By the word famous, I mean any websites that are liked by millions of people all over the world. Like: Google, Facebook etc.) Thanks in advance!

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  • Outlook 2010: People pane not working well

    - by Eduardo Molteni
    I really like the new People pane in Outlook 2010. Not for the "Social" features, but for finding related emails and attachments. But.. I does not work. It is totally broken. On some people does not show any mail, and only some mails in others. I've tried re-indexing and recreating the profile, not to avail. Do you know some trick to make it work? Using 32bits outlook, without Exchange, only local.

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  • People Pane in Outlook 2010 doesn't show any emails, or does

    - by Eduardo Molteni
    People Pane in Outlook 2010 either does not show any emails, or only shows some emails for other folders. I've tried re-indexing and recreating the profile, to no avail. I really like the new People Pane in Outlook 2010. Not for the "Social" features, but for finding related emails and attachments. But it just does not work. It is totally broken. Do you know some trick to make it work? Using 32-bit Outlook local version, without Exchange.

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  • Combining / deduplicating contacts in Windows 8 People app

    - by Soo Wei Tan
    Is there a way of combining or deduplicating contacts in the Windows 8 People app? For some reason I have double entries of many contacts (with identical names), and the app isn't smart enough to integrate them. I have the following accounts connected: Microsoft (i.e. Hotmail) Google (including Contacts) Facebook Linkedin Twitter The contacts in question have entries from Google contacts as well as Facebook.

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  • Adidas by Jeremy Scott is the famous ‘wings’

    - by WoolrichParka
    The higher on this design activities the United states banner layover all over the shoes with red lines on one remaining feet and Adidas by Jeremy Scott the famous 5 celebrity agreement in white-colored and red on the other feet.Out of the many couples of JS Pizza 2.0 silhouettes we’ve gotten a look at, one of the more latest and awesome couples features a glow-in-the-dark higher.One of those Adidas Wing Shoes comes with opera create and bone fragments along the shoelaces place.Expect these to fall this fall, along with more from this years’ selection.wufengfengmaple36

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  • Are there any famous one-man-army programmers?

    - by DFectuoso
    Lately I have been learning of more and more programmers who think that if they were working alone, they would be faster and would deliver more quality. Usually that feeling is attached to a feeling that they do the best programming in their team and at the end of the day the idea is quite plausible. If they ARE doing the best programming, and worked alone (and more maybe) the final result would be a better piece of software. I know this idea would only work if you were passionate enough to work 24/7, on a deadline, with great discipline. So after considering the idea and trying to learn a little more, I wonder if there are famous one-man-army programmers that have delivered any (useful) software in the past?

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  • SharePoint People editor control - UpdatePanel postback issue

    - by rjn
    Hi I've a people editor control inside an update panel. During postback, I need to update the value of people editor control based on some selection. Though the value is getting updated, it is not being persisted on postback. I can see the value being updated when I debug. All other controls inside the update panel are working fine and their values are updated on postback. I have read blogs that we need to set the style attribute "display:block" on postback, but that's not working for me. Any suggestions highly appreciated. Thanks

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  • The Internet of Things Is Really the Internet of People

    - by HCM-Oracle
    By Mark Hurd - Originally Posted on LinkedIn As I speak with CEOs around the world, our conversations invariably come down to this central question: Can we change our corporate cultures and the ways we train and reward our people as rapidly as new technology is changing the work we do, the products we make and how we engage with customers? It’s a critical consideration given today’s pace of disruption, which already is straining traditional management models and HR strategies. Winning companies will bring innovation and vision to their employees and partners by attracting people who will thrive in this emerging world of relentless data, predictive analytics and unlimited what-if scenarios. So, where are we going to find employees who are as familiar with complex data as I am with orderly financial statements and business plans? I’m not just talking about high-end data scientists who most certainly will sit at or near the top of the new decision-making pyramid. Global organizations will need creative and motivated people who will devote their time to manipulating, reviewing, analyzing, sorting and reshaping data to drive business and delight customers. This might seem evident, but my conversations with business people across the globe indicate that only a small number of companies get it. In the past few years, executives have been busy keeping pace with seismic upheavals, including the rise of social customer engagement, the rapid acceleration of product-development cycles and the relentless move to mobile-first. But all of that, I think, is the start of an uphill climb to the top of a roller-coaster. Today, about 10 billion devices across the globe are connected to the Internet. In a couple of years, that number will probably double, and not because we will have bought 10 billion more computers, smart phones and tablets. This unprecedented explosion of Big Data is being triggered by the Internet of Things, which is another way of saying that the numerous intelligent devices touching our everyday lives are all becoming interconnected. Home appliances, food, industrial equipment, pets, pharmaceutical products, pallets, cars, luggage, packaged goods, athletic equipment, even clothing will be streaming data. Some data will provide important information about how to run our businesses and lead healthier lives. Much of it will be extraneous. How does a CEO cope with this unimaginable volume and velocity of data, much less harness it to excite and delight customers? Here are three things CEOs must do to tackle this challenge: 1) Take care of your employees, take care of your customers. Larry Ellison recently noted that the two most important priorities for any CEO today revolve around people: Taking care of your employees and taking care of your customers. Companies in today’s hypercompetitive business environment simply won’t be able to survive unless they’ve got world-class people at all levels of the organization. CEOs must demonstrate a commitment to employees by becoming champions for HR systems that empower every employee to fully understand his or her job, how it ties into the corporate framework, what’s expected of them, what training is available, and how they can use an embedded social network to communicate, collaborate and excel. Over the next several years, many of the world’s top industrialized economies will see a turnover in the workforce on an unprecedented scale. Across the United States, Europe, China and Japan, the “baby boomer” generation will be retiring and, by 2020, we’ll see turnovers in those regions ranging from 10 to 30 percent. How will companies replace all that brainpower, experience and know-how? How will CEOs perpetuate the best elements of their corporate cultures in the midst of this profound turnover? The challenge will be daunting, but it can be met with world-class HR technology. As companies begin replacing up to 30 percent of their workforce, they will need thousands of new types of data-native workers to exploit the Internet of Things in the service of the Internet of People. The shift in corporate mindset here can’t be overstated. The CEO has to be at the forefront of this new way of recruiting, training, motivating, aligning and developing truly 21-century talent. 2) Start thinking today about the Internet of People. Some forward-looking companies have begun pursuing the “democratization of data.” This allows more people within a company greater access to data that can help them make better decisions, move more quickly and keep pace with the changing interests and demands of their customers. As a result, we’ve seen organizations flatten out, growing numbers of well-informed people authorized to make decisions without corporate approval and a movement of engagement away from headquarters to the point of contact with the customer. These are profound changes, and I’m a huge proponent. As I think about what the next few years will bring as companies become deluged with unprecedented streams of data, I’m convinced that we’ll need dramatically different organizational structures, decision-making models, risk-management profiles and reward systems. For example, if a car company’s marketing department mines incoming data to determine that customers are shifting rapidly toward neon-green models, how many layers of approval, review, analysis and sign-off will be needed before the factory starts cranking out more neon-green cars? Will we continue to have organizations where too many people are empowered to say “No” and too few are allowed to say “Yes”? If so, how will those companies be able to compete in a world in which customers have more choices, instant access to more information and less loyalty than ever before? That’s why I think CEOs need to begin thinking about this problem right now, not in a year or two when competitors are already reshaping their organizations to match the marketplace’s new realities. 3) Partner with universities to help create a new type of highly skilled workers. Several years ago, universities introduced new undergraduate as well as graduate-level programs in analytics and informatics as the business need for deeper insights into the booming world of data began to explode. Today, as the growth rate of data continues to soar, we know that the Internet of Things will only intensify that growth. Moreover, as Big Data fuels insights that can be shaped into products and services that generate revenue, the demand for data scientists and data specialists will go on unabated. Beyond that top-level expertise, companies are going to need data-native thinkers at all levels of the organization. Where will this new type of worker come from? I think it’s incumbent on the business community to collaborate with universities to develop new curricula designed to turn out graduates who can capitalize on the data-driven world that the Internet of Things is surely going to create. These new workers will create opportunities to help their companies in fields as diverse as product design, customer service, marketing, manufacturing and distribution. They will become innovative leaders in fashioning an entirely new type of workforce and organizational structure optimized to fully exploit the Internet of Things so that it becomes a high-value enabler of the Internet of People. Mark Hurd is President of Oracle Corporation and a member of the company's Board of Directors. He joined Oracle in 2010, bringing more than 30 years of technology industry leadership, computer hardware expertise, and executive management experience to his role with the company. As President, Mr. Hurd oversees the corporate direction and strategy for Oracle's global field operations, including marketing, sales, consulting, alliances and channels, and support. He focuses on strategy, leadership, innovation, and customers.

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  • How to change contact picture in Windows 8 People app for linked contacts?

    - by Sergey
    I link contacts together in people app. Very usefull feature for me. But how can I change picture of contact? For example I link together Skype, Facebook and Gmail accounts of somebody and People app show me picture for example from Facebook for this contact. But I want set picture from Skype or Gmail. Or remove picture completely for example. Is it possible? I easily can do it on my Windows Phone 7.5, in same People app. Does Microsoft forget about this functional in windows 8?

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  • How to change contact picture in People app for linked contacts?

    - by Sergey
    I link contacts together in people app. Very usefull feature for me. But how can I change picture of contact? For example I link together Skype, Facebook and Gmail accounts of somebody and People app show me picture for example from Facebook for this contact. But I want set picture from Skype or Gmail. Or remove picture completely for example. Is it possible? I easily can do it on my Windows Phone 7.5, in same People app. Does Microsoft forget about this functional in windows 8?

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  • How do your busiest people transfer their knowledge?

    - by Wikis Commit At Area 51
    We have recently polled our company wide wiki users and found out that there are two large groups of users: people with lots of knowledge but (who claim they have) no time to document people with time but (who claim they have) not enough knowledge worth documenting Each group covered almost 50% of the users! How do your companies handle this? That is, how do you encourage your busiest / most knowledgeable people to share their knowledge?

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  • People != Resources

    - by eddraper
    Ken Tabor’s blog post “They Are not Resources – We Are People” struck a chord with me.  I distinctly remember hearing the term “resources” within the context of “people” for the first time back in the late 90’s.  I was in a meeting at Compaq and a manager had been faced with some new scope for an IT project he was managing.  His response was that he needed more “resources” in order to get the job done.  As I knew the timeline for the project was fixed and the process for acquiring additional funding would almost certainly extend beyond his expected delivery date, I wondered what he meant.  After the meeting, I asked him what he meant… his response was that he needed some more “bodies” to get the job done.  For a minute, my mind whirred… why is it so difficult to simply say “people?”  This particular manager was neither a bad person nor a bad manager… quite the contrary.  I respected him quite a bit and still do.  Over time, I began to notice that he was what could be termed an “early adopter” of many “Business speak” terms – such as “sooner rather than later,” “thrown a curve,” “boil the ocean” etcetera.  Over time, I’ve discovered that much of this lexicon can actually be useful, though cliché and overused.  For example, “Boil the ocean” does serve a useful purpose in distilling a lot of verbiage and meaning into three simple words that paint a clear mental picture.  The term “resources” would serve a similar purpose if it were applied to the concept of time, funding, or people.  The problem is that this never happened.  “Resources”, “bodies”, “ICs” (individual contributors)… this is what “people” have become in the IT business world.  Why?  We’re talking about simple word choices here.  Why have human beings been deliberately dehumanized and abstracted in this manner? What useful purpose does it serve other than to demean and denigrate?

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  • Your favorite open source tool (that is not very famous)

    - by sucuri
    I believe every system admin is used to open source by now. From Apache to Firefox or Linux, everyone uses it at least a little bit. However, most open source developers are not good in marketing, so I know that there are hundreds of very good tools out there that very few people know. To fill this gap, share your favorite open source tool that you use on your day by day that is not very famous. *I will post mine in the comments.

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  • SOA Governance Starts with People and Processes

    - by Jyothi Swaroop
    While we all agree that SOA Governance is about People, Processes and Technology. Some experts are of the opinion that SOA Governance begins with People and Processes but needs to be empowered with technology to achieve the best results. Here's an interesting piece from David Linthicum on eBizq: In the world of SOA, the concept of SOA governance is getting a lot of attention. However, how SOA governance is defined and implemented really depends on the SOA governance vendor who just left the building within most enterprises. Indeed, confusion is a huge issue when considering SOA governance, and the core issues are more about the fundamentals of people and processes, and not about the technology. SOA governance is a concept used for activities related to exercising control over services in an SOA, including tracking the services, monitoring the service, and controlling changes made to the services, simple put. The trouble comes in when SOA governance vendors attempt to define SOA governance around their technology, all with different approaches to SOA governance. Thus, it's important that those building SOAs within the enterprise take a step back and understand what really need to support the concept of SOA governance. The value of SOA governance is pretty simple. Since services make up the foundation of an SOA, and are at their essence the behavior and information from existing systems externalized, it's critical to make sure that those accessing, creating, and changing services do so using a well controlled and orderly mechanism. Those of you, who already have governance in place, typically around enterprise architecture efforts, will be happy to know that SOA governance does not replace those processes, but becomes a mechanism within the larger enterprise governance concept. People and processes are first thing on the list to get under control before you begin to toss technology at this problem. This means establishing an understanding of SOA governance within the team members, including why it's important, who's involved, and the core processes that are to be follow to make SOA governance work. Indeed, when creating the core SOA governance strategy should really be independent of the technology. The technology will change over the years, but the core processes and discipline should be relatively durable over time.

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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • How Many People Are In Space Right Now Tells You Just That

    - by Jason Fitzpatrick
    How Many People Are In Space Right Now is a web site with a very focused mission: to keep you abreast of just how many humans are currently exploring space. Like similar single-function sites–such as Is It Raining Now–How Many People Are In Space Right Now serves up the information with a simple interface, just the number and a link to which mission or program the space explorers are deployed under. We don’t know about you, but we’d certainly like to see the ratio of humans in space versus humans on Earth improve from the current one space explorer to several billion humans ratio. How Many People Are In Space Right Now [via Boing Boing] How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • Why do people use programming books?

    - by Alex Hope O'Connor
    I find that when someone asks what is the best way to learn how to program, people usually provide them with references to a bunch texts written by various authors. However I don't believe many people at all learn to program from books? I find that they are usually faced with a challenge and then use programming as tool to overcome it. For example I 'got into' programming because I wanted to start a server for a game I was playing, so I googled and read through the support for that particular server and now I am a employed software engineer, using only the skills I developed (and then further developed) by coding C# scripts for a not very popular server package. So my question is, do people generally find it easier to learn from these books? I know I have looked at a few of them and found them far too 'dry' to encourage me to finish it.

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  • Where should people give feedback on Ubuntu?

    - by poolie
    Many people have opinions or want to give feedback about Ubuntu. If they are simple bugs with a crash or display corruption, that's fine, they can file in Launchpad. But, comments about the design or concept of the system are more problematic. They come up all over the place, such as "Some Unity feedback" in other places that are not really about Unity. Ideally the answer will be a place where the comments will actually be read by the design team will tend to encourage people to read the existing comments and not post the same thing again and again perhaps will tend to bubble up good solutions rather than strange ideas will not be annoying to people who are trying to use that place for something else

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  • book about psychology of decision and psychology of human

    - by boos
    I'm a unix developer and i want to make career in project/people management as first step. I think sometimes is better to have good communication skill and in general more human skill to make career more fast. Almost in Italy, a lot of people made career development more fast for his human skill and not for his technical skill. Anyone have read some book about psychology to better manage how people and personality work and to exploit decision making situation in the right way? I have found some interesting book about people personality and psychology of decision, but i am in doubt about the usefulness about reading such book. anyone have some experience in this path ? Anyone have found useful to read similar book about how people work, to manage career development in a more fast way and handle people and decision in a more useful way? i have already read peopleware. The table of content of one of this book have: 1 - Judicment and decision 2 - Euristics and sistematics error 3 - Estimating probability and frequency prediction 4 - Risk and decision 5 - rappresentation and decision 6 - Memory, attention and decision. Etc. what do you think about ?

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  • SOA’s People Problem by Bob Rhubart

    - by JuergenKress
    Are reluctant passengers slowing down your SOA train? Based on my conversations with various experts in service-oriented architecture (SOA), the consensus is that SOA tools and technology have achieved a high level of maturity. Some even use the term industrialization to describe the current state of SOA. Given that scenario, one might assume that SOA has been wildly successful for every organization that has adopted its principles. Obviously SOA could not have achieved its current level of maturity and industrialization without having reached a tipping point in the volume of success stories to drive continued adoption. But some organizations continue to struggle with SOA. The problem, according to some experts, has little to do with tools or technologies. “One of the greatest challenges to implementing SOA has nothing to do with the intrinsic complexity behind a SOA technology platform,” says Oracle ACE Luis Augusto Weir, senior Oracle solution director at HCL AXON. “The real difficulty lies in dealing with people and processes from different parts of the business and aligning them to deliver enterprisewide solutions.” What can an organization do to meet that challenge? “Staff the right people,” says Weir. “For example, the role of a SOA architect should be as much about integrating people as it is about integrating systems. Dealing with people from different departments, backgrounds, and agendas is a huge challenge. The SOA architect role requires someone that not only has a sound architectural and technological background but also has charisma and human skills, and can communicate equally well to the business and technical teams.” The SOA architect’s communication skills are instrumental in establishing service orientation as the guiding principle across the organization. “A consistent architecture comprising both business services and IT services can comprehensively redefine the role of IT at the process level,” says Danilo Schmiedel, solution architect at Opitz Consulting. That helps to shift the focus from siloes to services and get SOA on track. To that end, Oracle ACE Director Lonneke Dikmans, a managing partner at Vennster, stresses the importance of replacing individual, uncoordinated projects with a focused program that promotes communication, cooperation, and service reuse. “Having support among lead developers and architects helps, as does having sponsors that see the business case and understand the strategic value,” she says. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Bob Rhubard,OTN,Lonneke Dikmans,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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