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  • Support-Tool (SDK): Capture system information (Registry, Memory, etc.), Make a screenshoot, send an

    - by Robert
    I have the task to find or develop a support tool which has some very common (?) features: Send the following data as a email or to ticket system, after clicking a button like "get system summary" or "create ticket" Screen shoot System Summary Registry Log-Files Question(s): Are their any tools which have a similar functionality already (to buy or for inspiration). I their some kind of commercial or open source framework or tool set, which I can use as starting point or to customize?

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  • remote linux support service

    - by James
    Hi after struggling with a wireless adapter installation for a few days, I am wondering if there is some service that will do it remotely. I am not talking about an enterprise type remote support center. I am thinking about a similar service for home PCs anyone aware of such a service ?

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  • Browsers with good keyboard support

    - by egon
    What browsers have good keyboard support? That means you don't have to use the mouse so much. Or what is a good setup for browser + keyboard interaction. I know the basic keyboard shortcuts (tab switching, new tabs etc.) but I don't know a good way to switch between links and search areas - usually that means TAB, Shift-TAB one at a time. Is there maybe some plugin that'll add numbers to links and I could just do something like 12 to go to the link 12?

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  • Vorsprung für Partner – auch beim Support

    - by Alliances & Channels Redaktion
    Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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  • SUN Customers and Partners, preview My Oracle Support

    - by chris.warticki
    Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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  • How do you globally set the default browser using KDE4?

    - by wishi
    Hi! I'm using awesome-wm on Kubuntu 10.10. I like some of the KDE tools... like choqok. Thing is, that within awesome wm it seems to be impossible to set a default browser, because KDE4 settings overwrite the generally desired settings: To illustrate the problem: % xdg-mime query default text/html chromium-browser.desktop And from ~/.kde/share/config/kdeglobals [General] BrowserApplication=firefox.desktop Which does in no way make sense to me. If I set Firefox as default xdg-mime should not have Chrome. In fact I want Firefox. So how do I globally once and for all, across all frameworks, define Firefox as default? Best, Marius p.s.: I should probably mention, that clicking in Choqok starts Konqueror...

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  • Running Python scripts in a browser

    - by sunwukung
    I want to start learning Python - and I'm having trouble getting scripts to load up in a browser (using Wamp). So far I've tried the following: 1: add the following lines to httpd.conf: AddHandler cgi-script .py Options ExecCGI I navigate to localhost/path/to/script/myscript.py but get an Internal Server error. 2: downloaded mod_wsgi-win32-ap22py26-3.0.so - renamed to mod_wsgi (running Wamp with Apache 2.2) added the following lines to httpd.conf AddHandler mod_wsgi .py WSGIScriptAlias /wsgi/ "path/to/my/pythonscripts/folder/" but when I navigate to the script - it renders the script in it's entirety i.e. #!c:/Python26/python.exe -u print "hello world" I managed to get CherryPy working, but ideally I want to learn the language in a relatively raw context before digging into a framework. Can anyone give me some pointers?

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  • Extended Support pro E-Business Suite 11.5.10

    - by Jiri Hromadka
    Období Premier Support pro produkty E-Business Suite verze 11.5.10 skoncilo v listopadu 2010. Na základe cetných žádostí zákazníku a analýzy trhu se Oracle rozhodl poskytovat zákazníkum Extended Support v prvním roce bez dodatecných poplatku. To pravdepodobne všichni zákazníci EBS vedí. Toto období koncí 30.11.2011. Zákaznící, kterí budou chtít Extended Support i nadále využívat si jej budou muset od 1.12.2011 tedy zakoupit. V opacném prípade automaticky precházejí na uroven podpory Sustaining Support. Pro plné využití úrovne služby Extended Support je treba splnovat stanovenou minimální úroven opatchování - tzv. "minimum baseline patch requirements" Prímo v E-Business Suite je nástroj, který tuto úroven automaticky zkontroluje. Více informací o této problematice nalezenete v dokumentu Critical E-Business Suite11i (11.5.10) Extended Support Information on Minimum Baseline Patch Requirements (Doc ID 1116887.1) Vice informací o podrobnostech poskytování technické podpory naleznete v sekci Lifetime Support na stránkách oracle.com for further information regarding Oracle's Lifetime Support Policy

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  • Product Support Webcast for Existing Customers:Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content

    - by John Klinke
    My Oracle Support (MOS) is the one-stop support solution for WebCenter customers with Oracle Premier Support. Join us for this 1-hour Advisor Webcast "Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content" on July 11, 2013 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain) Topics will include:- My Oracle Support Search, Advanced Search, and PowerViews- Information Centers- Latest Patches and Bundle Patches- My Oracle Support Community- Remote Diagnostic Administration (RDA) Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=594341268&t=aOnce your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on July 11. Past Advisor Webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)

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  • Where to go to see an exception thrown by a browser based java app

    - by vaccano
    I have a java app that is running in my browser. At a specific point the app will crash. I would like to find the exception that is being thrown (if possible) so I can show it to the support of the company that makes the app. Is there a standard place for this? Or a way that capture it? (So I can prove that it is happening.) I am using Firefox, but could use IE if needed.

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  • How can I take browser screenshots at a higher resolution than my browser supports?

    - by Joshua Carmody
    I need to take a screenshot of a website as it would appear on a very high resolution monitor... say 4000x3000 pixels. My laptop's screen has a native resolution of 1400x768. Basically, I need to simulate having a monitor resolution much higher than my monitor and video card actually supports. I want the screenshot of the site to look pretty much how it does when you hit CTRL MINUS (zoom out) in Firefox repeatedly, but without any loss of pixels due to scaling. How can I do this? Is there some way to use virtual machine software to simulate a super-high-res display? If not, is there some way to open a browser window bigger than the screen, and then capture its contents as a PNG somehow? Anything else that might work?

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  • Barcode scanner work in browser

    - by JP Hellemons
    I have a Manhattan Barcode scanner Contact CCD Handheld 80mm scan width, USB. I have connected it to Windows 7 x64. I managed to get it to scan several barcodes by configuring it to USB Mode. If I open up Notepad it scans and displays the barcodes correctly. But when I set the cursor in a textbox in my browser (IE9 beta, Firefox 3.6 or Chrome 8.0 beta), it scans correctly but opens the download dialog afterwards. This gets triggered by CTRL+J normally.... What did I do wrong? I tried several barcodes (Code128 and several others) and tried different browsers and Notepad. it works in Notepad but doesn't in the browsers...

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  • Coding a web browser on Windows using a layout engine?

    - by samual johnson
    I've never attempted anything like this before but what I want to do is code a browser for Windows. I know that I can use the web-browser control that Microsoft has released, but I'm interested in seeing how the problem is solved from a lower level. So I want to know what layout engine I should be looking at? Or is a layout engine the best way to go? I've been looking at WebKit, but it seems rather Mac-centric, so I'm wondering if there are any more practical one's for windows? Has Microsoft released the source code for their webbrowser winforms control in the .Net framework? That would be dependent on the CLR anyway, I suppose? Any suggestions?

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  • change browser to open weblinks in thunderbird

    - by Bevor
    Hello, because it's almost obvious that either Thunderbird or Firefox freeze my whole system after some time, I'd like to not use FF at the moment and let Thunderbird run only for a short time as long as I check e-mails. Thunderbird web links should be opened with opera from now. For that I went in Thunderbird to Preferences-Advanced-General-Config Editor and set the following: network.protocol-handler.app.http -> /usr/bin/opera network.protocol-handler.app.https -> /usr/bin/opera network.protocol-handler.warn-external.ftp -> true network.protocol-handler.warn-external.http -> true network.protocol-handler.warn-external.https -> true Moreover I changed in Gnome in System-Preferences-Prefered Applications Opera as webbrowser and I checked in FF that it should warn if FF is not the default browser (obviously it isn't anymore). Unfortunately all of these settings doesn't work. Thunderbird still opens web links with FF. Any explantions why? (I already restarted Thunderbird although I don't have to, but no effect)

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  • Is there a list of shortcuts which are not reserved in any major browser?

    - by MainMa
    In the past, when I implemented shortcuts for web applications, I used different ones for different browsers: for example Ctrl+Shift+A was used in Chrome, but would be something else, like Ctrl+Shift+C in Firefox, since Firefox reserves the Ctrl+Shift+A shortcut for add-ons. Actually, I have a project where it would be nice to have the same shortcuts for every browser. Is there a list of shortcuts which are not reserved in any major browser (Chrome, Firefox, Safari, IE and Opera) or do I have to do my own by listing? Google wasn't helpful, since it rather shows the list of shortcuts which are common to all major browsers.

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  • Is software support an option for your career?

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • OBIEE lifetime support

    - by THE
    I just received an email from the Development team explaining the detailed dates when what version of OBIEE will be in what stage of Support. So again for all readers who have not had the chance to look at the  lifetime Support policy from Oracle, I'll  try to explain this in easy words: Any major release is in "error correction support" by Development for another 12 months following the availability of a new major release. Examples: 11.1.1.5.0 was released in May 2011.  => So 11.1.1.3.0 (the version before that) went out of patching support ( or "error correction support" ) 12 months after that, i.e. June 2012. Note here: It went out of error correction support, which means Development will not fix bugs, or issue patches after that. The product can still be supported by Technical Support ( as "best effort support" ).So - Questions will still be answered, but there will not be fixes to bugs or glitches.11.1.1.6.0 was released in February 2012.  => Therefore 11.1.1.5.0 will be out of patching support / error correction support starting March 2013. I hope this clears up some of the questions/concerns that you might have had. Oh, and of course to mention the latest and recommended version to use: 11.1.1.6.0 + 11.1.1.6.5 bundle patch is "just what the doctor ordered".

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  • Browser keeps being really rude to me today

    - by j-t-s
    Hi All I've had this problem only once before, years ago. I bought a new computer the other day and last night I visited a website which Google Chrome suspected was an insecure site. So I proceeded to view the page anyway (Stupid, I know... But I was curious), and all of a sudden the window closed and ever since, every few minutes either Google chrome or Internet Explorer keeps popping up with random websites, most of which are porn-related sites. I have downloaded ZoneAlarm, IOBit 360, Eset Smart Security and none of them reported any problems. I still have the rube browser problem. Can somebody please suggest any software/ways to fix this? (Other than to reformat please :)) Thank you :)

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  • Should developers do their own software releases (if there is a prod support team in place)?

    - by leora
    I know there are going to always be differences depending on the particular size, staff etc, but i wanted to get feedback in general around: In an environment where you have a production support team doing first line support and release management, is it better to simply have developers manage their own releases instead? In this case, its internal software at an insurance company but the question should be valid at any company, size, etc I think. Currently, we have our production team do releases but there is an argument that its inefficient and that if you allowed developers the ability to do it, they will focus more on making it simple and efficient and avoid basically passing on scripts, etc to run to another team. The counter argument is that if you don't have a check and balance, you could get a software team (or an individual) that doesn't a very hacky job about getting their software out there (making on the fly changes, not documenting the process, etc) and that by forcing the prod support team to do the actual release, it enforces consistency and proper checks and balances. I know this is not a black or white issue but I wanted to see what folks thought on this so the discipline and consistency is there but without the feeling that an inefficient process is in place.

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  • Android read browser history

    - by Mitul Nakum
    Hello, I want to read bowser history in Android phone. I have done some document reading, then I come to know that we can read browser history by android.provider.Browser class it has final static Cursor getAllVisitedUrls(ContentResolver cr) method which returns Cursor... may i get help to handel cursor? or any example code to get Browser history. Thanks in advance

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  • PHP Browser Detection and Redirection

    - by Vincent
    All, My application supports IE7+, MOZILLA and other modern browsers. Anybody know of a very good browser detection and redirection PHP class? I came across this, but I am not sure if anybody used this: http://chrisschuld.com/projects/browser-php-detecting-a-users-browser-from-php/#typicalusage Thanks

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  • Do any JS implementations currently support (or have support on the roadmap for) fast, vectorized op

    - by agnoster
    I'd like to do a bit of matrix/vector arithmetic in JavaScript, and was wondering if any browsers or other JS implementations actually have support for vectorized operations, for instance for quickly summing the entries of two Arrays (or summing, or whatever). Even if that currently doesn't mean it compiles down to vectorized operations, at least some language support would be nice for when it does get implemented - I'd take the existence of functions or syntax to support it as a step in the right direction. (Understandably, "vectorization javascript" searches are pretty much all about graphics and SVG.)

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