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  • Any career related single one-stop forum hub..

    - by learnerforever
    Hi, Stumbling into SO and then its sibling sites like programmers.stackexchange,superuser has been tremendously useful to me and is a single stop for my technical problems,long unanswered curiosities and it has been very useful to get perspective from mature professionals. I am an IT professional.I am looking for a similar one-stop career related forum, where I can understand job descriptions of different professions, career growth path, what a day looks like, salary,strengths needed with people having been there. I am confused about my career and particularly of interest are things like professors in academia,researchers in R&D lab, software developers,architectures,testers,business analyst,it analyst and related. Thanks,

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  • What Contents in a Young Programmer's Personal Website

    - by DotNetStudent
    I recently stumbled upon this question in which the contents a professional programmer's website should have were discussed and I agree with most of the answers there. However, I am by no means a professional programmer (just came out from university) and so I am a bit lost in what concerns the contents I should provide in the personal website I am designing for myself now. I do have a pretty nice job at a fast-growing software company but I would really like to present myself to the outside world in a nice but humble manner since my curriculum is by no means a long one. Any ideas?

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  • Sony Ericsson txt: workhorse feature phone with Java ME tech

    - by hinkmond
    Just like your basic Quarter Horse, the new Sony Ericsson txt feature phone might not be as fancy as a "thoroughbred" smartphone, but it can sure get the job done with Java ME technology. See: Sony Ericsson txt w/Java ME Here's a quote: ...comes with the usual features such as a web browser, email client and music player and FM radio, plus support for social networking applications and a YouTube client. You can download and install additional Java applications... Sometimes the simple workhorse feature phone (with Java ME) is much better to go with than the idiosyncratic thoroughbred smartphone. Hinkmond

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  • QotD: Peter Wayner on Programming trend No. 1

    - by $utils.escapeXML($entry.author)
    Programming trend No. 1: The JVM is not just for Java anymoreA long time ago, Sun created Java and shared the virtual machine with the world. By the time Microsoft created C#, people recognized that the VM didn't have to be limited to one language. Anything that could be transformed into the byte code could use it.Now, it seems that everyone is building their language to do just that. Leave the job of building a virtual machine to Sun/Oracle, and concentrate your efforts on the syntactic bells and structural whistles, goes the mantra today.Peter Wayner in an article on "11 programming trends to watch" at ITWorld.

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  • Web Development Law/Ownership of Website

    - by Jackson Buddingh
    I'm a budding web developer, and I wondered if it was illegal to edit a website for a client to include a link that says 'encourage the owner of this site to pay their web developer' and follows up with a pre-made email encouraging the man to pay me. Here are the conditions: I've completed the work for the contract. I've asked to be paid, and tried to set up meetings with the owner. I've informed the owner of the site that my work will not continue unless I am paid. I should have been paid nearly a month ago (12/27) Any thoughts other than small claims? This is my first web-development job!

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  • Clever DIY Display Showcases Game Consoles While Concealing Cables

    - by Jason Fitzpatrick
    How do you display all your vintage game consoles while keeping them in a clutter free and ready-to-play state? This wall-mounted display does a great job showing off the retro gear while keeping everything tidy. Courteys of German tinker and gamer Holger, the design of the display is deceptively simple. The wall mount is a basic 2×4 frame wrapped in black roofing batten (similar to the lightweight weed-fabric used in gardens). Screw-in mounts for the LACK shelves are positioned every foot or so going up the frame and a small slit in the fabric allows for hidden routing of the cables. While it looks like the consoles are simply on display, they’re actually all hooked up and ready to play. For more photos of the build, hit up the link below. LACK Video Console Shelf with Hidden Cables [IKEAHacker] 7 Ways To Free Up Hard Disk Space On Windows HTG Explains: How System Restore Works in Windows HTG Explains: How Antivirus Software Works

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  • Open source engagement as a professional reference

    - by Martin
    if one commits his or her time to an open source project, he or she may be invest a substantial amount of time without getting paid. As much as altruism is appreciable, I wonder whether it "counts" as an activity which can be shown and is valued in job applications. If the company is worth your time and working power, which it should be in my honest opinion. So I wonder whether there is something like a common practice in open source projects for this matters. Say, something like Mr. Martin has been working on our project for five years and has contributed this and that,[...] I we wish him very best for his future. Mr. ChiefofProject I think this is a just concern. Do have experiences you can share?

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  • Windows Azure End to End Examples

    - by BuckWoody
    I’m fascinated by the way people learn. I’m told there are several methods people use to understand new information, from reading to watching, from experiencing to exploring. Personally, I use multiple methods of learning when I encounter a new topic, usually starting with reading a bit about the concepts. I quickly want to put those into practice, however, especially in the technical realm. I immediately look for examples where I can start trying out the concepts. But I often want a “real” example – not just something that represents the concept, but something that is real-world, showing some feature I could actually use. And it’s no different with the Windows Azure platform – I like finding things I can do now, and actually use. So when I started learning Windows Azure, I of course began with the Windows Azure Training Kit – which has lots of examples and labs, presentations and so on. But from there, I wanted more examples I could learn from, and eventually teach others with. I was asked if I would write a few of those up, so here are the ones I use. CodePlex CodePlex is Microsoft’s version of an “Open Source” repository. Anyone can start a project, add code, documentation and more to it and make it available to the world, free of charge, using various licenses as they wish. Microsoft also uses this location for most of the examples we publish, and sample databases for SQL Server. If you search in CodePlex for “Azure”, you’ll come back with a list of projects that folks have posted, including those of us at Microsoft. The source code and documentation are there, so you can learn using actual examples of code that will do what you need. There’s everything from a simple table query to a full project that is sort of a “Corporate Dropbox” that uses Windows Azure Storage. The advantage is that this code is immediately usable. It’s searchable, and you can often find a complete solution to meet your needs. The disadvantage is that the code is pretty specific – it may not cover a huge project like you’re looking for. Also, depending on the author(s), you might not find the documentation level you want. Link: http://azureexamples.codeplex.com/site/search?query=Azure&ac=8    Tailspin Microsoft Patterns and Practices is a group here that does an amazing job at sharing standard ways of doing IT – from operations to coding. If you’re not familiar with this resource, make sure you read up on it. Long before I joined Microsoft I used their work in my daily job – saved a ton of time. It has resources not only for Windows Azure but other Microsoft software as well. The Patterns and Practices group also publishes full books – you can buy these, but many are also online for free. There’s an end-to-end example for Windows Azure using a company called “Tailspin”, and the work covers not only the code but the design of the full solution. If you really want to understand the thought that goes into a Platform-as-a-Service solution, this is an excellent resource. The advantages are that this is a book, it’s complete, and it includes a discussion of design decisions. The disadvantage is that it’s a little over a year old – and in “Cloud” years that’s a lot. So many things have changed, improved, and have been added that you need to treat this as a resource, but not the only one. Still, highly recommended. Link: http://msdn.microsoft.com/en-us/library/ff728592.aspx Azure Stock Trader Sometimes you need a mix of a CodePlex-style application, and a little more detail on how it was put together. And it would be great if you could actually play with the completed application, to see how it really functions on the actual platform. That’s the Azure Stock Trader application. There’s a place where you can read about the application, and then it’s been published to Windows Azure – the production platform – and you can use it, explore, and see how it performs. I use this application all the time to demonstrate Windows Azure, or a particular part of Windows Azure. The advantage is that this is an end-to-end application, and online as well. The disadvantage is that it takes a bit of self-learning to work through.  Links: Learn it: http://msdn.microsoft.com/en-us/netframework/bb499684 Use it: https://azurestocktrader.cloudapp.net/

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  • Striving to be boring - or at least have boring systems

    - by merrillaldrich
    A developer I work with, whom I respect a great deal, reminded me of this truism today. I'm not sure who came up with the original, but they deserve credit wherever they are: “A good system administrator is a bored system administrator.” As a DBA, this really rings true for me. Being a DBA should not be a thrilling job. Within reason, there should not be myriad surprises, nor a roller coaster ride, wondering what will break each day. There should not be numerous 2 AM calls or frantic fixes. If there...(read more)

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  • Can't log to mySQL

    - by Reza
    Even after I reset root password with following command I can not log to mySQL: (other command listed to provide additional info) # sudo dpkg-reconfigure mysql-server-5.1 # mysql -u root -p Enter password: ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES) # telnet 127.0.0.1 3306 Trying 127.0.0.1... telnet: Unable to connect to remote host: Connection refused # ps -Aw |grep mysql 26522 ? 00:00:00 mysqld # /etc/init.d/mysql start Rather than invoking init scripts through /etc/init.d, use the service(8) utility, e.g. service mysql start Since the script you are attempting to invoke has been converted to an Upstart job, you may also use the start(8) utility, e.g. start mysql update: # sudo mysqladmin -u root password 123 mysqladmin: connect to server at 'localhost' failed it seems mysql is not ruining properly

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  • Getting a solid understanding of Linux fundamentals

    - by JoshEarl
    I'm delving into the Linux world again as a diversion from my Microsoft-centric day job, and every time I tackle a new project I find it a frustrating exercise in trial and error. One thing that I always try to do when learning something new is figure out what the big pieces are and how they work together. I haven't yet come across a resource that explains Linux at this level. Resources seem to be either aimed at the barely computer literate crowd (Linux doesn't bite. Promise!) or the just compile the kernel and make your own distro crowd. I'm looking for a "JavaScript: The Good Parts" type of road map that doesn't necessarily answer all my questions so much as help me understand what questions I need to be asking. Any suggestions?

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  • Will taking two years off for school destroy my 4 year old development career?

    - by rsteckly
    Hi, I know some people have asked about getting back into programming after a break and this is a potential duplicate. I just am in a position where I can go back to school in Stat/Applied Math. But I'm very worried about the impact it will have on my career and ability to find a job afterwards. I have 3 years experience in .NET on top of a couple of years in PHP. Right now, I'm a senior software engineer. Do you think taking two years off to do math is going to dramatically hurt my marketability?

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  • dual-boot (win-xp/ubu12.04) graphics card for ubu-desktop/win-xp-games

    - by iole1
    for work I need to get a a new and cheap graphics card for a dual boot machine: windows xp/ubuntu 12.04 LTS. The only requirements I have are: it should work 'flawlessly' in ubuntu (proprietary drivers are ok) it should handle Guild Wars 2 & League of Legends in windows xp (this is really the top priority as we need to be able to play at work :) - yes I have a cool job) I know nothing about graphics cards (and it seems to be a jungle out there). From other questions here and some webstigation I think I'd like to go for a Nvidia card, I've been trying to figure out what models fit the system req's but it seems they use different kind of model numbers so I don't get any wiser. tl;dr: will http://www.geforce.co.uk/hardware/desktop-gpus/geforce-gt-620-oem/specifications run Guild Wars 2 http://gamesystemrequirements.com/games.php?id=938 Or what is the worst card from nVidia that will run GW2 smoothly and work well in Ubuntu 12.04 Thanks!

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  • Do most companies not know how to write software?

    - by SnOrfus
    If you're an active reader here, try to think about how many times you've heard (and even agreed) when someone here has told someone else to start looking for a new job. Personally, I've seen it a lot more than I expected: it's almost starting to sound cliche. I get that there are bound to be a number of companies that are bad at developing software or managing a software project, but it almost seems like it's getting worse and more frequent, maybe we're just hearing from them and not all of the places that have decent work atmospheres/conditions. So I ask: In your experience, and through your developer friends do you find that it is common that companies have bad development environments and if so: Why do you think it's common? What do you think could be done to fix it as a developer, as a manager, as an industry? Do you think it's improving?

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  • Networking Programs Suitable For Symbolic Testing

    - by Milen
    Symbolic execution has been successfully used to test programs and automatically generate test cases. I've been working on my master's thesis that allows the testing of arbitrary networked programs (i.e., those communicating via sockets). Now that we have a working symbolic execution engine that has support for sockets, we're looking for real-world pieces of software to test. Our engine has an important restriction (at the moment): it cannot execute multi-threaded programs. So, we're looking for programs that satisfy the criteria outlined below: Written in C Communicates via sockets (TCP / UDP are supported) Does not rely on the filesystem to get the "job" done Runs on Linux Does not use multi-threading Source is available (so that we can compile them to LLVM bytecode) Most programs that would fall under the criteria would probably be implementations of distributed protocols solving a particular problem (e.g., consensus). Any suggestions are greatly appreciated.

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  • Should I be paid for time spent learning a framework?

    - by nate-bit
    To give light to the situation: I am currently one of two programmers working in a small startup software company. Part of my job requires me to learn a Web development framework that I am not currently familiar with. I get paid by the hour. So the question is: Is it wholly ethical to spend multiple hours of the day reading through documentation and tutorials and be paid for this time where I am not actively developing for our product? Or should the bulk of this learning be done at home, or otherwise off hours, to allow for more full-on development of our application during the work day?

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  • Suggestions on managing social media accounts

    - by Rob
    As a company we now have Facebook, LinkedIN, Twitter and now Google+, is there a way to easily manage all these accounts without having to log into them individually? Things like posting content to each one is becoming a full time job in itself, is there a way to post once that in turn posts to all other accounts? I used to use http://ping.fm/ a long time ago, has there been any advancements in something similar to this? With friend lists, news feeds etc etc for each one, I wish there was a way to manage them all in one place with a service/tool!

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  • Upgrade problem during Ubuntu 11.10

    - by pankaj singh
    During upgrading in last moment, show memory problem but I restart my laptop in hurry than it give that type of message what can i do? *starting automatic crash report generation [fail] PulseAudio configured for pre-user sessions saned disabled :edit/etc/default/saned *stopeing save kernel messages [ok] After than invoking init scripts through /etc/init.d, use the service(8) utility,eg. service S90binfmt-support start Since the scripts you are attempting to invoke has been converted to an Upstart pb, you may also use the start(8)utility, e.g start S90binfmt-support start:Unknown job:S90binfmt-support *Stopping anac(h)ronistic c[ok] *checking battery state.. [ok] * stopping System V runlevel compatibility [ok]

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  • Windows Workflow Foundation (WF) and things I wish were more intuitive

    - by pjohnson
    I've started using Windows Workflow Foundation, and so far ran into a few things that aren't incredibly obvious. Microsoft did a good job of providing a ton of samples, which is handy because you need them to get anywhere with WF. The docs are thin, so I've been bouncing between samples and downloadable labs to figure out how to implement various activities in a workflow. Code separation or not? You can create a workflow and activity in Visual Studio with or without code separation, i.e. just a .cs "Component" style object with a Designer.cs file, or a .xoml XML markup file with code behind (beside?) it. Absence any obvious advantage to one or the other, I used code separation for workflows and any complex custom activities, and without code separation for custom activities that just inherit from the Activity class and thus don't have anything special in the designer. So far, so good. Workflow Activity Library project type - What's the point of this separate project type? So far I don't see much advantage to keeping your custom activities in a separate project. I prefer to have as few projects as needed (and no fewer). The Designer's Toolbox window seems to find your custom activities just fine no matter where they are, and the debugging experience doesn't seem to be any different. Designer Properties - This is about the designer, and not specific to WF, but nevertheless something that's hindered me a lot more in WF than in Windows Forms or elsewhere. The Properties window does a good job of showing you property values when you hover the mouse over the values. But they don't do the same to find out what a control's type is. So maybe if I named all my activities "x1" and "x2" instead of helpful self-documenting names like "listenForStatusUpdate", then I could easily see enough of the type to determine what it is, but any names longer than those and all I get of the type is "System.Workflow.Act" or "System.Workflow.Compone". Even hitting the dropdown doesn't expand any wider, like the debugger quick watch "smart tag" popups do when you scroll through members. The only way I've found around this in VS 2008 is to widen the Properties dialog, losing precious designer real estate, then shrink it back down when you're done to see what you were doing. Really? WF Designer - This is about the designer, and I believe is specific to WF. I should be able to edit the XML in a .xoml file, or drag and drop using the designer. With WPF (at least in VS 2010 Ultimate), these are side by side, and changes to one instantly update the other. With WF, I have to right-click on the .xoml file, choose Open With, and pick XML Editor to edit the text. It looks like this is one way where WF didn't get the same attention WPF got during .NET Fx 3.0 development. Service - In the WF world, this is simply a class that talks to the workflow about things outside the workflow, not to be confused with how the term "service" is used in every other context I've seen in the Windows and .NET world, i.e. an executable that waits for events or requests from a client and services them (Windows service, web service, WCF service, etc.). ListenActivity - Such a great concept, yet so unintuitive. It seems you need at least two branches (EventDrivenActivity instances), one for your positive condition and one for a timeout. The positive condition has a HandleExternalEventActivity, and the timeout has a DelayActivity followed by however you want to handle the delay, e.g. a ThrowActivity. The timeout is simple enough; wiring up the HandleExternalEventActivity is where things get fun. You need to create a service (see above), and an interface for that service (this seems more complex than should be necessary--why not have activities just wire to a service directly?). And you need to create a custom EventArgs class that inherits from ExternalDataEventArgs--you can't create an ExternalDataEventArgs event handler directly, even if you don't need to add any more information to the event args, despite ExternalDataEventArgs not being marked as an abstract class, nor a compiler error nor warning nor any other indication that you're doing something wrong, until you run it and find that it always times out and get to check every place mentioned here to see why. Your interface and service need an event that consumes your custom EventArgs class, and a method to fire that event. You need to call that method from somewhere. Then you get to hope that you did everything just right, or that you can step through code in the debugger before your Delay timeout expires. Yes, it's as much fun as it sounds. TransactionScopeActivity - I had the bright idea of putting one in as a placeholder, then filling in the database updates later. That caused this error: The workflow hosting environment does not have a persistence service as required by an operation on the workflow instance "[GUID]". ...which is about as helpful as "Object reference not set to an instance of an object" and even more fun to debug. Google led me to this Microsoft Forums hit, and from there I figured out it didn't like that the activity had no children. Again, a Validator on TransactionScopeActivity would have pointed this out to me at design time, rather than handing me a nearly useless error at runtime. Easily enough, I disabled the activity and that fixed it. I still see huge potential in my work where WF could make things easier and more flexible, but there are some seriously rough edges at the moment. Maybe I'm just spoiled by how much easier and more intuitive development elsewhere in the .NET Framework is.

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  • MySQL fails to start after upgrade to 12.04?

    - by radek
    I'm a newbie on MySQL ground so bear with me. I've just finished upgrading 11.10 to 12.04. Everything seemed to work without any hiccups and all my software and settings are working fine. Apart from MySQL. When I try: sudo start mysql I receive an error: start: Job failed to start Where can I possibly diagnose what the problem is? And (hopefully) - how to sort it out? (I disabled automatic start following advice here if that is of some importance) Update 1: Both outputs of: cat /var/log/mysql.err cat /var/log/mysql.log are empty. Output of dmesg | grep mysql: [ 1401.785141] type=1400 audit(1335619832.181:25): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=16165 comm="apparmor_parser" [ 1401.791089] init: Failed to spawn mysql main process: unable to execute: No such file or directory Update 2: As indicated by AWinter below - it seemed that MySQL disappeared automagically after upgrade and had to be reinstalled.

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  • Estimating time for planning and technical design using Evidence Based Scheduling

    - by Turgs
    I'm at the beginning of a development project in a large organization. The Functional Requirements are currently being worked out and documented with our business stakeholders by our Enterprise Design department. I'm required to produce Technical Design Documents and manage the team to actually build the solution. I'm wanting to try Evidence Based Scheduling, but as I understand, part of that is breaking the job down into small tasks that are less than 14 hours in duration, which requires me to have already done the Technical Design. Therefore, can Evidence Based Scheduling only be used after the Technical Design has been done? How do you then plan and estimate the time it may take to come up with the Technical Design?

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  • Token based Authentication for WCF HTTP/REST Services: Authentication

    - by Your DisplayName here!
    This post shows some of the implementation techniques for adding token and claims based security to HTTP/REST services written with WCF. For the theoretical background, see my previous post. Disclaimer The framework I am using/building here is not the only possible approach to tackle the problem. Based on customer feedback and requirements the code has gone through several iterations to a point where we think it is ready to handle most of the situations. Goals and requirements The framework should be able to handle typical scenarios like username/password based authentication, as well as token based authentication The framework should allow adding new supported token types Should work with WCF web programming model either self-host or IIS hosted Service code can rely on an IClaimsPrincipal on Thread.CurrentPrincipal that describes the client using claims-based identity Implementation overview In WCF the main extensibility point for this kind of security work is the ServiceAuthorizationManager. It gets invoked early enough in the pipeline, has access to the HTTP protocol details of the incoming request and can set Thread.CurrentPrincipal. The job of the SAM is simple: Check the Authorization header of the incoming HTTP request Check if a “registered” token (more on that later) is present If yes, validate the token using a security token handler, create the claims principal (including claims transformation) and set Thread.CurrentPrincipal If no, set an anonymous principal on Thread.CurrentPrincipal. By default, anonymous principals are denied access – so the request ends here with a 401 (more on that later). To wire up the custom authorization manager you need a custom service host – which in turn needs a custom service host factory. The full object model looks like this: Token handling A nice piece of existing WIF infrastructure are security token handlers. Their job is to serialize a received security token into a CLR representation, validate the token and turn the token into claims. The way this works with WS-Security based services is that WIF passes the name/namespace of the incoming token to WIF’s security token handler collection. This in turn finds out which token handler can deal with the token and returns the right instances. For HTTP based services we can do something very similar. The scheme on the Authorization header gives the service a hint how to deal with an incoming token. So the only missing link is a way to associate a token handler (or multiple token handlers) with a scheme and we are (almost) done. WIF already includes token handler for a variety of tokens like username/password or SAML 1.1/2.0. The accompanying sample has a implementation for a Simple Web Token (SWT) token handler, and as soon as JSON Web Token are ready, simply adding a corresponding token handler will add support for this token type, too. All supported schemes/token types are organized in a WebSecurityTokenHandlerCollectionManager and passed into the host factory/host/authorization manager. Adding support for basic authentication against a membership provider would e.g. look like this (in global.asax): var manager = new WebSecurityTokenHandlerCollectionManager(); manager.AddBasicAuthenticationHandler((username, password) => Membership.ValidateUser(username, password));   Adding support for Simple Web Tokens with a scheme of Bearer (the current OAuth2 scheme) requires passing in a issuer, audience and signature verification key: manager.AddSimpleWebTokenHandler(     "Bearer",     "http://identityserver.thinktecture.com/trust/initial",     "https://roadie/webservicesecurity/rest/",     "WFD7i8XRHsrUPEdwSisdHoHy08W3lM16Bk6SCT8ht6A="); In some situations, SAML token may be used as well. The following configures SAML support for a token coming from ADFS2: var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri("https://roadie/webservicesecurity/rest/")); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from config) adfsConfig.ServiceTokenResolver = IdentityModelConfiguration.ServiceConfiguration.CreateAggregateTokenResolver();             manager.AddSaml11SecurityTokenHandler("SAML", adfsConfig);   Transformation The custom authorization manager will also try to invoke a configured claims authentication manager. This means that the standard WIF claims transformation logic can be used here as well. And even better, can be also shared with e.g. a “surrounding” web application. Error handling A WCF error handler takes care of turning “access denied” faults into 401 status codes and a message inspector adds the registered authentication schemes to the outgoing WWW-Authenticate header when a 401 occurs. The next post will conclude with authorization as well as the source code download.   (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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  • Web development starting a career [closed]

    - by user985482
    Hi I am in the 3rd and last year at college of informatics and I am interested to follow a career in web development when I finish(2 more months). From what I understand this days to get hired you need to be able to know a variety of technologies at least that is the case in Romania.Most of the jobs I have seen even at entry level asks you to know the following: HTML/CSS Javascript , a framework preferable jQuery , Ajax a server side language in my case PHP and a framework SQL and an RDBMS in my case MySql a CMS in my case Wordpress My question is how well should me or anyone looking to get hired as a web developer for there first job should we know this technologies in order to get hired and what else should we aim to learn to have a better chance of getting hired. I don't know if the question is right for this forum but I believe that this could help many of the students and anyone who is taking an interest in web development to know what they should expect from there employers when they try to find work.

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  • Task ownership with Wordpress - CSS - Designer or Developer?

    - by Syed Absar
    We have a dispute regarding who owns which tasks when it comes to the CSS on our live site. Our designer argues that he is not responsible to log-in to word press and modify the css or use ftp for any changes because that's not his job description while developer argues that since it is css, it belongs to designer and that he is to update the changes to the server and then compare and correct the output. I'd like experienced people working in professional development environment to put a light on this scenario. I'm not sure if this is the right place to ask this question, or is there a separate forum for business development or project management specific questions?

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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