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  • How To Set Different Speeds for Your Trackpad and External Mouse

    - by YatriTrivedi
    Your laptop’s got a trackpad, you use a mouse for gaming, and you’re tired of manually switching settings constantly. Here’s how to separate both devices and how to set up a hotkey to switch between two settings on one device. Latest Features How-To Geek ETC How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? Peaceful Alpine River on a Sunny Day [Wallpaper] Fast Society Creates Mini and Mobile Temporary Social Networks Page Zipper Unpacks Multi-Page Articles for Single-Page Display Minty Bug: Build an FM Bug Inside a Mint Container Get the MakeUseOf eBook Guide to Hacker Proofing Your PC Sync Your Windows Computer with Your Ubuntu One Account [Desktop Client]

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  • JSF 2.2 Update from Ed Burns

    - by arungupta
    In a recent interview the JavaServer Faces specification lead, Ed Burns, gave an update on JSF 2.2. This is a required component of the Java EE 7 platform. The work is expected to wrap up by CY 2012 and the schedule is publicly available. The interview provide an update on how Tenant Scope from CDI and multi-templating will be included. It also provide details on which HTML 5 content categories will be addressed. The EG discussions are mirrored at jsr344-experts@javaserverfaces-spec-public. You can also participate in the discussion by posting a message to users@javaserverfaces-spec-public. All the mailing lists are open for subscription anyway and JIRA for spec provide more details about features targeted for the upcoming release. A blog at J-Development provide complete details about the new features coming in this version. And an Early Draft of the specification is available for some time now.

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  • Peaceful Alpine River on a Sunny Day [Wallpaper]

    - by Asian Angel
    Lull [DesktopNexus] Latest Features How-To Geek ETC How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? Peaceful Alpine River on a Sunny Day [Wallpaper] Fast Society Creates Mini and Mobile Temporary Social Networks Page Zipper Unpacks Multi-Page Articles for Single-Page Display Minty Bug: Build an FM Bug Inside a Mint Container Get the MakeUseOf eBook Guide to Hacker Proofing Your PC Sync Your Windows Computer with Your Ubuntu One Account [Desktop Client]

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  • Sprites as Actors

    - by Scán
    Hello, I'm not experienced in GameDev questions, but as a programmer. In the language Scala, you can have scalable multi-tasking with Actors, very stable, as I hear. You can even habe hundreds of thousands of them running at once without a problem. So I thought, maybe you can use these as a base class for 2D-Sprites, to break out of the game-loop thing that requires to go through all the sprites and move them. They'd basically move themselves, event-driven. Would that make sense for a game? Having it multitasked like that? After all, it will run on the JVM, though that should not be much of a problem nowadays.

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  • Ops Center 12.1.4 Released

    - by Owen Allen
    Ops Center version 12.1.4.0.0, an update for 12c, has just been released. There are a few new features. The biggest one is support for multiple Automated Installer install services, which means that you can provision any version of Oracle Solaris 11, rather than just one. We've also added support for multi-file VM templates, and enhanced the network configuration support for vServers. You can take a look at the What's New document for more information about the new features. If you're already using Ops Center, you can download the 12.1.4 upgrade through the UI, or get it from the Oracle Tech Network or from e-delivery. The Upgrade chapter in the Admin Guide explains how to perform the upgrade.

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  • 6 Facts About GlassFish Announcement

    - by Bruno.Borges
    Since Oracle announced the end of commercial support for future Oracle GlassFish Server versions, the Java EE world has started wondering what will happen to GlassFish Server Open Source Edition. Unfortunately, there's a lot of misleading information going around. So let me clarify some things with facts, not FUD. Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. But the message now is much clear: Oracle will commercially support only the proprietary product WebLogic, and invest on GlassFish Server Open Source Edition as the reference implementation for the Java EE platform and future Java EE 8, as a developer-friendly community distribution, and encourages community participation through Adopt a JSR and contributions to GlassFish. In comparison Oracle's decision has pretty much the same goal as to when IBM killed support for Websphere Community Edition; and to when Red Hat decided to change the name of JBoss Community Edition to WildFly, simplifying and clarifying marketing message and leaving the commercial field wide open to JBoss EAP only. Oracle can now, as any other vendor has already been doing, focus on only one commercial offer. Some users are saying they will now move to WildFly, but it is important to note that Red Hat does not offer commercial support for WildFly builds. Although the future JBoss EAP versions will come from the same codebase as WildFly, the builds will definitely not be the same, nor sharing 100% of their functionalities and bug fixes. This means there will be no company running a WildFly build in production with support from Red Hat. This discussion has also raised an important and interesting information: Oracle offers a free for developers OTN License for WebLogic. For other environments this is different, but please note this is the same policy Red Hat applies to JBoss EAP, as stated in their download page and terms. Oracle had the same policy for OGS. TL;DR; GlassFish Server Open Source Edition isn’t dead. Current and new OGS 2.x/3.x customers will continue to have support (respecting LSP). WebLogic is not necessarily more expensive than OGS. Oracle will focus on one commercially supported Java EE application server, like other vendors also limit themselves to support one build/product only. Community builds are hardly supported. Commercially supported builds of Open Source products are not exactly from the same codebase as community builds. What's next for GlassFish and the Java EE community? There are conversations in place to tackle some of the community desires, most of them stated by Markus Eisele in his blog post. We will keep you posted.

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  • Building a Store Locator ASP.NET Application Using Google Maps API (Part 2)

    Last week's article, <a href="http://www.4guysfromrolla.com/articles/051910-1.aspx">Building a Store Locator ASP.NET Application Using Google Maps API (Part 1)</a>, was the first in a multi-part article series exploring how to add store locator-type functionality to your ASP.NET website using the free <a href="http://code.google.com/apis/maps/">Google Maps API</a>. Part 1 started with an examination of the database used to power the store locator, which contains a single table named <code>Stores</code> with columns capturing the store number, its address and its <a href="http://en.wikipedia.org/wiki/Latitude">latitude</a> and <a

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  • SANS Webcast: Label Based Access Controls in Oracle Database 11g

    - by Troy Kitch
    Controlling access to data subsets within an application table can be difficult and inefficient especially when faced with specific data ownership, consolidation and multi-tenancy requirements. However, this can be elegantly addressed using label based access control (LBAC). In this webcast you will learn how LBAC using Oracle Label Security and Oracle Database 11g can easily enforce row-level access based on user security clearance. In addition, Oracle security experts will discuss real world case studies demonstrating how customers, in industries ranging from retail to government, are relying on Oracle Label Security for virtual information partitioning and secure consolidation of information.  Register for the July 12 webcast now.

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  • What's the format of Real World Performance Day?

    - by william.hardie
    A question that has cropped a lot of late is "what's the format of Real World Performance Day?" Not an unreasonable question you might think. Sure enough, a quick check of the Independent Oracle User Group's website tells us a bit about the Real World Performance Day event, but no formal agenda? This was one of the questions I posed to Tom Kyte (one of the main presenters) in our recent podcast. Tom tells us that this isn't your traditional event where one speaker follows another with loads of slides. In fact, the Real World Performance Day features Tom and fellow Oracle performance experts - Andrew Holdsworth and Graham Wood - continuously on stage throughout the day. All three will be discussing database performance challenges and solutions from development, architectural design and management perspectives. There's going to be multi-terabyte demos on show, less of the traditional slides, and more interactive debate and discussion going on. Tune-in and hear what else Tom has to say about this fairly unique event!

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  • Algorithm for Shortest Job First with Preemption

    - by Shray
    I want to implement a shortest job first routine using C# or C++. Priority of Jobs are based on their processing time. Jobs are processed using a binary (min) heap. There are three types of jobs. Type 1 is when jobs come in between every 4-6 seconds, with processing times between 4-6. Type 2 job comes in between 8-12 seconds, with processing times between 8-12. Type 3 job comes in between 24-26 seconds, with processing times between 14-16. So far, I have written the binary heap functionality, but Im kinda confused on how to start processing spawn and also the processor. #include <iostream> #include <stdlib.h> #include <time.h> using namespace std; int timecounting = 20; struct process{ int atime; int ptime; int type; }; class pque{ private: int count; public: process pheap[100]; process type1[100]; process type2[100]; process type3[100]; process type4[100]; pque(){ count = 0; } void swap(int a, int b){ process tempa = pheap[a]; process tempb = pheap[b]; pheap[b] = tempa; pheap[a] = tempb; } void add(process c){ int current; count++; pheap[count] = c; if(count > 0){ current = count; while(pheap[count/2].ptime > pheap[current].ptime){ swap(current/2, current); current = current/2; } } } void remove(){ process temp = pheap[1]; // saves process to temporary pheap[1] = pheap[count]; //takes last process in heap, and puts it at the root int n = 1; int leftchild = 2*n; int rightchild = 2*n + 1; while(leftchild < count && rightchild < count) { if(pheap[leftchild].ptime > pheap[rightchild].ptime) { if(pheap[leftchild].ptime > pheap[n].ptime) { swap(leftchild, n); n = leftchild; int leftchild = 2*n; int rightchild = 2*n + 1; } } else { if(pheap[rightchild].ptime > pheap[n].ptime) { swap(rightchild, n); n = rightchild; int leftchild = 2*n; int rightchild = 2*n + 1; } } } } void spawn1(){ process p; process p1; p1.atime = 0; int i = 0; srand(time(NULL)); while(i < timecounting) { p.atime = rand()%3 + 4 + p1.atime; p.ptime = rand()%5 + 1; p1.atime = p.atime; p.type = 1; type1[i+1] = p; i++; } } void spawn2(){ process p; process p1; p1.atime = 0; srand(time(NULL)); int i = 0; while(i < timecounting) { p.atime = rand()%3 + 9 + p1.atime; p.ptime = rand()%5 + 6; p1.atime = p.atime; p.type = 2; type2[i+1] = p; i++; } } void spawn3(){ process p; process p1; p1.atime = 0; srand(time(NULL)); int i = 0; while(i < timecounting) { p.atime = rand()%3 + 25 + p1.atime; p.ptime = rand()%5 + 11; p1.atime = p.atime; p.type = 3; type3[i+1] = p; i++; } } void spawn4(){ process p; process p1; p1.atime = 0; srand(time(NULL)); int i = 0; while(i < timecounting) { p.atime = rand()%6 + 30 + p1.atime; p.ptime = rand()%5 + 8; p1.atime = p.atime; p.type = 4; type4[i+1] = p; i++; } } void processor() { process p; process p1; p1.atime = 0; int n = 1; int n1 = 1; int n2 = 1; for(int i = 0; i<timecounting;i++) { if(type1[n].atime == i) { add(type1[n]); n++; } if(type2[n1].atime == i) { add(type1[n1]); n1++; } if(type3[n2].atime == i) { add(type1[n2]); n2++; } /* if(pheap[1].atime <= i) { while(pheap[1].atime != 0){ pheap[1].atime--; i++; } remove(); }*/ } } };

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  • How long does boot repair take?

    - by Emre
    Reinstalling Ubuntu messed up my boot loader so I I tried to fix it with boot repair. It detected my OSX installation and asked about removing the "separate boot/EFI". It also said my partition was full despite the fact that it wasn't and asked me to remove stuff. I declined both and proceeded. It's been stuck at the "purge and reinstall the GRUB" stage for half an hour. Is this typical, bearing in mind I have a fast SSD and CPU? Is there a better way to re-install grub on a multi-booting UEFI system? Does my pastebin provide any insight?

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  • Cool examples of procedural pixel shader effects?

    - by Robert Fraser
    What are some good examples of procedural/screen-space pixel shader effects? No code necessary; just looking for inspiration. In particular, I'm looking for effects that are not dependent on geometry or the rest of the scene (would look okay rendered alone on a quad) and are not image processing (don't require a "base image", though they can incorporate textures). Multi-pass or single-pass is fine. Screenshots or videos would be ideal, but ideas work too. Here are a few examples of what I'm looking for (all from the RenderMonkey samples): PS - I'm aware of this question; I'm not asking for a source of actual shader implementations but instead for some inspirational ideas -- and the ones at the NVIDIA Shader Library mostly require a scene or are image processing effects. EDIT: this is an open-ended question and I wish there was a good way to split the bounty. I'll award the rep to the best answer on the last day.

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  • rts libgdx design?

    - by user36531
    I am attempting to create a simple rts multi-player strategy game using libgdx. I am stumped at the moment. I want the underlying game world to run at all times and be aware of where all items are on the map.. so if player A logs in and moves unit to some location on the grid and logs off, that unit info is still there and can be accessed again by player A when they log back on to move somewhere else (if it didnt get attacked during the playerA was logged off). How can i do this? Do i create a main game world on the server and when players connect make client just sequentially request whats in each visible tile? Is there an easier way to get this done? Or go SQL route? Whats better?

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  • what are the best concert-ticket systems? comercial and open source

    - by helle
    can anybody recommend (of developers-opinion) such systems, where you can book tickets for concerts, conferences, etc. one should be able to book a seat as well, and it shell do the debitcard stuff, and has a good interface for accounting. I am looking for an open source solution, but I am also interested in commercial ones, to have a comparison of features and prices, etc. thanks for everybodys suggestions - pros and cons to it are very wellcome ;) well, it shouldn't has a flash component multi languages :) would be great an extra mobile-view is preferred the extra extra bonus for such a system would be a very good wordpress compatibility p.s. sorry for my english well ... I already googled a lot. But I found so very many, that I hope you could help me to find a good choice, to have a base from where I can do a further lookup. and for sure :) What are the things you I have to have in mind. What brings troubles, what brings costs?

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  • Resources for up-to-date Delphi programming

    - by Dan Kelly
    I'm a developer in a small department and have been using Delphi for the last 10 years. Whilst I've tried to keep up-to-date with movements there are a lot of changes that have occurred between Delphi 7 and (current for us) 2010. Stack Exchange and here have been great for answering the "how do you" questions, but what I'd like is a resource that shows great examples of larger scale programming. For example is there anywhere that hosts examples of well written, multi form applications? Something that can be looked at as a whole to illustrate why things should be done a certain way?

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  • error of pdf2djvu: "Bogus memory allocation size"

    - by Tim
    I am using pdf2djvu to convert a pdf file into a djvu file, but got this error while trying to convert to either bundled or indirect multi-page djvu file: $ pdf2djvu 1.pdf -o 1.djvu 1.pdf: - page #1 -> #1 Bogus memory allocation size $ pdf2djvu 1.pdf -i 1.djvu 1.pdf: - page #1 -> #1 Bogus memory allocation size I was wondering what is wrong here and how I shall fix the problem? You can suggest another application other than pdf2djvu. My pdf file can be downloaded from here , in case that you may wonder what is special about it. Thanks and regards!

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  • HSSFS Part 3: SQL Saturday is Awesome! And DEFAULT_DOMAIN(), and how I found it

    - by Most Valuable Yak (Rob Volk)
    Just a quick post I should've done yesterday but I was recovering from SQL Saturday #48 in Columbia, SC, where I went to some really excellent sessions by some very smart experts.  If you have not yet attended a SQL Saturday, or its been more than 1 month since you last did, SIGN UP NOW! While searching the OBJECT_DEFINITION() of SQL Server system procedures I stumbled across the DEFAULT_DOMAIN() function in xp_grantlogin and xp_revokelogin.  I couldn't find any information on it in Books Online, and it's a very simple, self-explanatory function, but it could be useful if you work in a multi-domain environment.  It's also the kind of neat thing you can find by using this query: SELECT OBJECT_SCHEMA_NAME([object_id]) object_schema, name FROM sys.all_objects WHERE OBJECT_DEFINITION([object_id]) LIKE '%()%'  ORDER BY 1,2 I'll post some elaborations and enhancements to this query in a later post, but it will get you started exploring the functional SQL Server sea. UPDATE: I goofed earlier and said SQL Saturday #46 was in Columbia. It's actually SQL Saturday #48, and SQL Saturday #46 was in Raleigh, NC.

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  • An introduction to Oracle Retail Data Model with Claudio Cavacini

    - by user801960
    In this video, Claudio Cavacini of Oracle Retail explains Oracle Retail Data Model, a solution that combines pre-built data mining, online analytical processing (OLAP) and dimensional models to deliver industry-specific metrics and insights that improve a retailers’ bottom line. Claudio shares how the Oracle Retail Data Model (ORDM) delivers retailer and market insight quickly and efficiently, allowing retailers to provide a truly multi-channel approach and subsequently an effective customer experience. The rapid implementation of ORDM results in predictable costs and timescales, giving retailers a higher return on investment. Please visit our website for further information on Oracle Retail Data Model.

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  • Is there an 'off the shelf' platform for making a new website similar to Elance?

    - by user17747
    I am interested in developing a website that is similar to 'elance' but for a particular vertical. Is there an 'off the shelf' platform you can recommend for getting started with this, or would I need to develop this web service from scratch? When I write 'platform' I am referring to things such as 'shopify' for e-commerce sites, or 'ning' for social websites. I want to create a multi-merchant professional services site. The site would need to support functionality such as: allowing merchants to open and manage their own profile. merchants would accept payments from customers through the site. file transfers between merchants and customers. merchant ratings by customers.

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  • Disabling Navigation Flicks in WPF

    - by Brian Genisio's House Of Bilz
    I am currently working on a multi-touch application using WPF.  One thing that has been irritating me with this development is an automatic navigation forward/back command that is bound to forward and backwards flicks.  Many of my touch-based interactions were being thwarted by gestures picked up by WPF as navigation.  I just wanted to disable this behavior. My programmatic back/forward calls are not affected by this change, which is nice.  Here is how I did it:  In my main window, I added the following command bindings:<NavigationWindow.CommandBindings> <CommandBinding Command="NavigationCommands.BrowseBack" Executed="DoNothing" /> <CommandBinding Command="NavigationCommands.BrowseForward" Executed="DoNothing" /> </NavigationWindow.CommandBindings> Then, the DoNothing method in the code-behind does nothing:private void DoNothing(object sender, ExecutedRoutedEventArgs e) { } There may be a better way to do this, but I haven’t found one.

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  • Self-Service Testing Cloud Enables Improved Efficiency and Productivity for Development and Quality Assurance Organizations

    - by Sandra Cheevers
    With organizations spending as much as 50 percent of their QA time with non-test related activities like setting up hardware and deploying applications and test tools, the cloud will bring obvious benefits. Oracle announced today self-service testing capabilities to enable you to deploy private or public testing clouds. These capabilities help software development and QA organizations deliver higher quality applications, while enhancing testing efficiency and reducing duration of testing projects. This kind of cloud based self-service testing provides better efficiency and agility. The Testing-as-a-Service solution offers test lab management, automatic deployment of complex multi-tier applications, rich application performance monitoring, test data management and chargeback, all in a unified workflow. For more details, read the press release Oracle Announces Oracle Enterprise Manager 12c Testing-as-a-Service Solution here.

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  • Map Library: Client-side or Server-side?

    - by Mahdi
    As I have already asked here, I have to implement a Multi-Platform Map application. Now I have Mapstraction as an option which uses Javascript to implement the desired functionality. My question is, "Is there any reason/benefit to implement such a library (let say, Adapters) in Server-side (in my case, PHP)?" As these maps are all based on Javascript, there is a big reason to use Javascript again to make the adapter also, so it would not be dependent to PHP, Java, or .NET for example. But is that all? I wish to hear your ideas and comments also. :)

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Dual Screen with 12.04 ATI randr extension is not present

    - by Trevor Pearson
    Here's my problem I have two screens. One is a 22"led monitor and the other is 42 inch led tv. In windows 7 I run xbmc on the second monitor. I'm trying to mimic the same function in setting xbmc to display on the tv only. So I installed the latest x64 linux drivers from ATI. I configured (using the catalyst control panel) using single display (multi desktop) I then got a white screen with black x so I enable xinerama. with xinerama enable I got the displays to work correctly, however I received an error when I tried to enter display settings to change the launcher location. the error message was " "randr extension not present =" So I tried to install libxandr2 using terimal but here's what I get trev@Lrig:~$ sudo get-apt install libxander2 [sudo] password for trev: sudo: get-apt: command not found I'm at a loss now because I can't find a solution for the xandr error message. I'f my specs are important amd athx2 6400+ ghz 8 gigs ram radeon hd6950

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  • Why Adobe Air is so underrated for building mobile apps?

    - by Marcelo de Assis
    I worked with Adobe Flash related technologies for the last 5 years, although not being a big fan of Adobe. I see some little bugs happening in some apps, but I cannot imagine why a lot of big companies do not even think to use use Adobe Air as a good technology for their mobile apps. I see a lot of mobile developer positions asking for experts in Android or iOS , but very much less positions asking for Adobe Air, even when Adobe Air apps have the advantage of being multi-plataform, with the same app working in Blackberry, iOS and Android. Is so much easier to develop a game using Flash, than using Android SDK, for example. It really have flaws (that I never saw) or it is just some kind of mass prejudgement? I also would like to hear what a project manager or a indie developer takes when choosing a plataform for building apps.

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