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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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  • OPN Certification during Oracle PartnerNetwork Exchange at OpenWorld

    - by Harold Green
    Join Us and Earn Your OPN Certification during Oracle PartnerNetwork Exchange at OpenWorld San Francisco, October 1-4, 2012 As a benefit to partners attending this year's OPN Exchange event, the Oracle Partner Network is offering Certification testing free of charge* to over 100 exam titles.  Successful completion of these exams give you the credential of Certified Specialist and counts toward your company Specialization and upgrade within the OPN Program.  Exams are offered during 10 different sessions and spaces will fill up quickly.   All you need to do is register for OPN Exchange and then select your session using the schedule builder.  On the day of your exam, be sure to bring your OPN Company ID, and Oracle Testing ID (Pearson VUE account ID).  Study guides are available online in the links below. Don't miss this exclusive opportunity to become Oracle Certified this year at Oracle PartnerNetwork Exchange at OpenWorld 2012.  Event Link: http://www.oracle.com/opnexchange/learn/test-fest/index.html *Available exams: http://www.oracle.com/partners/en/most-popular-resources/oow-testfest-exams-1836714.html

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  • SQLIO Writes

    - by Grant Fritchey
    SQLIO is a fantastic utility for testing the abilities of the disks in your system. It has a very unfortunate name though, since it's not really a SQL Server testing utility at all. It really is a disk utility. They ought to call it DiskIO because they'd get more people using I think. Anyway, branding is not the point of this blog post. Writes are the point of this blog post. SQLIO works by slamming your disk. It performs as mean reads as it can or it performs as many writes as it can depending on how you've configured your tests. There are much smarter people than me who will get into all the various types of tests you should run. I'd suggest reading a bit of what Jonathan Kehayias (blog|twitter) has to say or wade into Denny Cherry's (blog|twitter) work. They're going to do a better job than I can describing all the benefits and mechanisms around using this excellent piece of software. My concerns are very focused. I needed to set up a series of tests to see how well our product SQL Storage Compress worked. I wanted to know the effects it would have on a system, the disk for sure, but also memory and CPU. How to stress the system? SQLIO of course. But when I set it up and ran it, following the documentation that comes with it, I was seeing better than 99% compression on the files. Don't get me wrong. Our product is magnificent, wonderful, all things great and beautiful, gets you coffee in the morning and is made mostly from bacon. But 99% compression. No, it's not that good. So what's up? Well, it's the configuration. The default mechanism is to load up a file, something large that will overwhelm your disk cache. You're instructed to load the file with a character 0x0. I never got a computer science degree. I went to film school. Because of this, I didn't memorize ASCII tables so when I saw this, I thought it was zero's or something. Nope. It's NULL. That's right, you're making a very large file, but you're filling it with NULL values. That's actually ok when all you're testing is the disk sub-system. But, when you want to test a compression and decompression, that can be an issue. I got around this fairly quickly. Instead of generating a file filled with NULL values, I just copied a database file for my tests. And to test it with SQL Storage Compress, I used a database file that had already been run through compression (about 40% compression on that file if you're interested). Now the reads were taken care of. I am seeing very realistic performance from decompressing the information for reads through SQLIO. But what about writes? Well, the issue is, what does SQLIO write? I don't have access to the code. But I do have access to the results. I did two different tests, just to be sure of what I was seeing. First test, use the .DAT file as described in the documentation. I opened the .DAT file after I was done with SQLIO, using WordPad. Guess what? It's a giant file full of air. SQLIO writes NULL values. What does that do to compression? I did the test again on a copy of an uncompressed database file. Then I ran the original and the SQLIO modified copy through ZIP to see what happened. I got better than 99% compression out of the SQLIO modified file (original file of 624,896kb went to 275,871kb compressed, after SQLIO it went to 608kb compressed). So, what does SQLIO write? It writes air. If you're trying to test it with compression or maybe some other type of file storage mechanism like dedupe, you need to know this because your tests really won't be valid. Should I find some other mechanism for testing? Yeah, if all I'm interested in is establishing performance to my own satisfaction, yes. But, I want to be able to compare my results with other people's results and we all need to be using the same tool in order for that to happen. SQLIO is the common mechanism that most people I know use to establish disk performance behavior. It'd be better if we could get SQLIO to do writes in some other fashion. Oh, and before I go, I get to brag a bit. Measuring IOPS, SQL Storage Compress outperforms my disk alone by about 30%.

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  • Is there a way to emulate pinch-zoom?

    - by aking1012
    I'm looking for a way to emulate pinch zoom in either an android emulator(android SDK-less desirable) or a (preferred) native Ubuntu web browser that I can resize to a specified size for initial testing of HTML5 applications. This is would be useful for first round testing during cross-platform application development. Note: I'm trying to do this with no real touch-device only a mouse. So the best answer would be something like "Install this chromium plug-in and use this hotkey to set pinch points" or something similar. We already have this for getting dual mouse working(thanks AmithKK). The browser that supports multi-touch is the hard part. Something to note is that I start getting screen artifacts using multiple mice via that guide. They're mild and tolerable, but they are there.

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  • Authorship-verified website not included in "Author Stats" of Google Webmaster Tools?

    - by Yosi Mor
    In Google Webmaster Tools, is it normal for a website for which the Structured Data Testing Tool shows that "Authorship is working for this webpage" -- to not be listed in the "Author Stats" section (under "Labs")? I already understand that successful verification using the Structured Data Testing Tool does not guarantee that Google will actually display authorship in the SERPs, and that Google decides this at its own discretion. However, shouldn't such successful verification at least guarantee that the website is included in the "Author Stats" section (which purportedly covers "pages for which you are the verified author")? I would have assumed that, if Google is not yet displaying authorship for that site, it would show both its Impressions and Clicks as being "<10". Are my assumptions incorrect?

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  • Private Cloud: Putting some method behind the madness

    - by Sudip Datta
    Finally, I decided to join the blogging community. And what could be a better time to start than the week after OpenWorld 2012. 50K+ attendees, demonstrations, speaker sessions and a whole lot of buzz on Oracle Cloud..It was raining clouds in this year's Openworld. I am not here to write about Oracle's cloud strategy in general, but on Enterprise Manager's cloud management capabilities. This year's Openworld was the first after we announced the 12c Cloud Control and we were happy to share the stage with quite a few early adopters. Stay tuned for videos from our customers and partners, I will post them as they get published. I met a number of platform administrators in Oracle-DBAs, Middleware Admins, SOA Admins...The cloud has affected them all, at least to the point where it beckoned more than just curiosity..Most IT infrastructure are already heavily virtualized (on VMWare and on others including Oracle VM), and some would claim they are already on “cloud” (at least their Sysadmins told them so). But none of them were confident of the benefits because their pain points continued to grow.. Isn't cloud supposed to ease those? Instead, they were chasing hundreds of databases running on hundreds of VMs, often with as much certainty propounded by Heisenberg. What happened to the age-old IT discipline around administration, compliance, configuration management? VMs are great for what they are. I personally think they have opened the doors to new approaches in which an application stack gets provisioned and updated. In fact, Enterprise Manager 12c is possibly the only tool out there that can provision full-fledged application as VM Assemblies. In this year's Openworld, customers talked on how they provisioned RAC and Siebel assemblies, which as the techies out there know, are not trivial (hearing provisioning time for Siebel down from weeks to hours was gratifying indeed). However, I do have an issue with a "one-size fits all" approach to cloud. In a week's span, I met several personas: Project owners requiring an EC2 like VM instance for their projects Admins needing the same for Sparc-Solaris. DBAs requiring dedicated databases for new projects APEX Developers needing just a ready-to-consume schema as a service Java Developers looking for a runtime platform QA engineers needing a fast clone of their production environment If you drill down further, you will end up peeling more layers of the details. For example, the requirements for Load testing and Functional testing are very different. For Load testing the test environment should ideally be the same as the production. You shouldn't run production on Exadata and load test on a VM; they will just not be good representations of one another. For Functional testing it does not possibly matter. DBAs seem to be at the worst affected of the lot. It seems they have been asked to choose between agile provisioning and  faster runtime performance. And in some cases, it is really a Hobson's choice, because their infrastructure provider made no distinction between the OLTP application and the Virtual desktop! Sad indeed. When one looks at the portfolio of services that we already offer (vanilla IaaS, VM Assembly based PaaS, DBaaS) or have announced (Java PaaS, Instant Cloning, Schema-aaS), one can possibly think that we are trying to be the "renaissance man" ! Well I would have possibly digested that had it not been for the various personas that I described above. Getting the use cases right is very important for an application such as cloud management. We iterate and iterate over these over and over again and re-validate them in CABs (Customer Advisory Boards). We consider over the major aspects of tenancy: service placement, resource isolation (can a tenant execute an expensive SQL and run away with all the resources), quota and security. We, in Engineering, keep reminding ourselves that we are dealing with enterprise clouds. We owe it to our customer base ! In the coming posts, I will drill down more into each of the services. In the meanwhile, here are some collateral and  demos for starters with EM 12c. http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html Sudip Datta The views expressed here are my own and do not necessarily reflect the views of Oracle. Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter --

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  • How to Get the Best Value with Printer Cartridges

    You';re no doubt aware that printer cartridges are a major expense when it comes to printing. Luckily, there are many strategies you can use to be the maximum value from your printer cartridge. These ... [Author: Kathryn Dawson - Computers and Internet - May 31, 2010]

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  • InvalidProgramException Running Unit Test

    - by Anthony Trudeau
    There is a bug in the unit testing framework in Visual Studio 2010 with unit testing.  The bug appears in a very special circumstance involving an internal generic type. The bug causes the following exception to be thrown: System.InvalidProgramException: JIT Compiler encountered an internal limitation. This occurs under the following circumstances: Type being tested is internal or private Method being tested is generic  Method being tested has an out parameter Type accessor functionality used to access the internal type The exception is not thrown if the InternalsVisibleToAttribute is assigned to the source assembly and the accessor type is not used; nor is it thrown if the method is not a generic method. Bug #635093 has been added through Microsoft Connect

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  • GDD-BR 2010 [2H] Earn Money from your Mobile App with AdMob

    GDD-BR 2010 [2H] Earn Money from your Mobile App with AdMob Speakers: Peter Fernandez Track: Google APIs Time slot: H [17:20 - 18:05] Room: 2 Level: 101 We'll show you different strategies for monetizing your app with AdMob ads and help you figure out how much you can earn. We'll also share enlightening data on the growth of the Android, iPhone and iPad platforms. From: GoogleDevelopers Views: 0 0 ratings Time: 20:43 More in Science & Technology

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  • Does Agile (scrum) require one server environment?

    - by Matt W
    Is it necessary/recommend/best practice/any other positive to use only one server environment to perform all development, unit testing and QA? If so, is it then wise/part of Agile to then have only one staging environment before Live? Considering that this could mean internationally distributed teams of developers and testers in different time zones is this wise? This is something being implemented by our QA manager. The opinion put forward is that doing all the dev and testing on a single server is "Agile." The staging environment would be a second environment, and then live.

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  • How do you prevent inflation in a virtual economy?

    - by Tetrad
    With your typical MMORPG, players can usually farm the world for raw materials essentially forever. Monsters/mineral veins/etc are usually on some respawn timer so, other than time, there really isn't a good way to limit the amount of new currency entering the system. So that really only leaves money sinks to try to take money out of the system. What are some strategies to prevent inflation of the in-game currency?

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  • XSIGO Product Training Now Available

    - by Cinzia Mascanzoni
    Xsigo Sales and Pre-Sales training is available via iLearning for partners registered in OPN Server and Storage Systems Knowledge Zones. The recommended online training sessions provide sales training solutions that equip partners with the product knowledge, market knowledge and selling strategies to help achieve their revenue targets. Partners are invited to learn more here: Sales Training: Product Essentials For Sales - Oracle Virtual Networking Pre-Sales Training and Product Essentials For Sales Consultants - Oracle Virtual Networking.

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  • Trick Ubuntu into resolving a domain name locally

    - by Matthew Brown
    I have an Ubuntu box that I use for all sorts of things. One thing I really want to do is redirect a sub domain to a local script. For example thisbit.example.com should actually show the content from localhost/~USER/FAKE.thisbit.example.com/ which is a folder that Apache is running for me which contains a very simple PHP script which implements an offline version of a server script that I am testing against. But example.com should continue to behave normally as should notthisbit.example.com etc. Ideally I need to be able to switch from testing to live with minimal fuss when the time comes.

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  • What Keywords Rank High in Google?

    Learn the basics of how keywords help you rank high in the search engines. Implementing the proper keywords into your websites, blogs and other web 2.0 strategies can generate a ton of free traffic.

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  • How to set up offline manifest for a web app to run in Safari in iOS?

    - by ahmd1
    I'm currently trying to set up an offline.manifest file for my web app to be used offline on an iOS device. For testing purposes I have a very simple HTML page that I'm trying to add to a home screen. I'm testing it on a live iPhone 4, but after the page is added to the home screen and I put the iPhone in the airplane mode and try to start my web app I get this error: "Turn Off Airplane Mode or Use Wi-Fi to Access Data" and then if I click OK I get: "Cannot Open Web App Name" "Web App Name could not be opened because it is not connected to the Internet" The following is added to the HTML file: <!DOCTYPE html> <html lang="en" manifest="scrts/offline.manifest"> and the offline.manifest is composed as such: CACHE MANIFEST ../pics/bkgnd_iphn_settings.png ../pics/mbl_btn_fb.png ../pics/mbl_btn_twt.png ../pics/icon_57_57_bg.png ../pics/icon_72_72_bg.png ../pics/icon_114_114_bg.png ../pics/icon_144_144_bg.png ../pics/splash_320_460_bg.png ../pics/splash_768_1004_bg.png ../pics/splash_1004_768_bg.png I got all instructions on composing it from here I also adjusted the .htaccess file to add this line: AddType text/cache-manifest .manifest Any idea what am I not doing right?

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  • Keyword Analysis Tool - Right Method For SEO

    Keyword analysis tool have become a vital element to effective online marketing. This particular tool provides great understanding for the words and phrases people use to search the web for info and products. With that information you can make much better choices in your marketing strategies. They can help you see inside the entire market of online users.

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  • Distributing a very simple application

    - by vanna
    I have a very simple working console application written in C++ linked with a light static library. It is just for testing purposes. Now that the coding part is done, I would like to know the process of actually distributing the program. I wrote a very basic CMakeLists.txt that create makefiles or VS projects to build the sources. I also have a program that calls the static library in order to make some google tests. To me, the distribution of this application goes like this : to developpers : the src directory with the CMakeLists.txt file (multi-platform distribution) with a README.txt and an INSTALL.txt to users : the executable and a README.txt on my git repo : everything mentionned above plus the sources for testing and the gtest external lib A this point : considering the complexity of my application, am I doing it right ? Is there any reference that would formalize this distribution process so I can get better and go further ? Say I would like to add dynamic libraries that can be updated, external libraries like boost : how should I package this to distribute it in a professionnal way ?

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  • Is is possible to get a patch included in the current release? If so, how?

    - by Oli
    So a while back I reported a bug in Compiz's Place Window plugin. It's a fairly major regression for people affected by it: mainly those using Gnome-Fallback, judging by the reports. A patch surfaced a short time later. I created a PPA for testing and everybody involved so far is reporting the issues are fixed. It even fixes another bug. I've done testing with a standard Unity desktop and can say (for my testing) no adverse effects were visible. I want to get this pushed to Ubuntu right now for two main reasons: I'm selfish. I don't want to need to update my PPA every time a new version of Compiz is pushed to 12.04. I don't want Ubuntu users seeing their windows flying around because of a silly little bug. I want this patch pushed to Ubuntu's version of Compiz as soon as possible, so we can mark these bugs fixed and move on with our lives. Whose leg do I have to hump to get this pulled into Ubuntu right now? I don't maintain this project and it's an upstream thing but it's fairly integral to Ubuntu. I could go to Compiz but I imagine that if they accept the patch, it'll be months (at least a release) before it's anywhere near Ubuntu. And when I do find the right person, how can I make the process as slick as possible for them? I want them to see my request, go "Yup, that all looks great, done" and that be it. I don't want seventeen rounds of emails addressing aspects of the patch. More importantly, I don't want to waste their time either. And what do I have to provide them? My packaging skills are... lamentable. This was my first attempt at patching a package for redistribution so I've probably made every single packaging error known to man. Will they be happy with the original patch (so they can apply it themselves) or should I repackage things so the diff/changelog is a little cleaner (it took me a few goes and the versioning is all over the place). Note: This question is about Compiz but I'd prefer if answers could address other styles of package too so we have an authoritative and comprehensive thread of how to get things fixed.

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  • Design Services for the Web

    Advertising and marketing is a huge industry, it spends billions of dollars globally and creates thousands of job opportunities. The advertising and marketing strategies also helped in the evolution ... [Author: Claudia Winifred - Web Design and Development - March 20, 2010]

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