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  • Merging all changesets associated with a WorkItem in Team Foundation Server

    - by Rowland Shaw
    We're trailing the use of the built in bug tracking, and have written some integration into our helpdesk software that allows for escalation via workitems. One thing I haven't found out how to do, is to merge all changes associated with a work item (say to go from dev branch to main) - I appreciate you can double click on a changeset in the merge dialog to view if it is associated with a workitem, and also that I can select individual changesets, and groups of adjacent changesets; but there doesn't appear to be any way to merge changes by workitem?

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Oracle SOA Suite customer panel: Successful Application Integration & SOA Projects

    - by Simone Geib
    At the recent SOA Suite customer panel, Roger Brown from UNS Energy, Fabio Ravagni from Cencosud and Paras Jain from Cisco discussed their recent SOA Suite implementations, business drivers and challenges, architecture and lessons learned. Roger started by describing how UNS redesigned their internet portal to improve their customer experience and reduce manual steps in their business processes. Through the use of Oracle Service Bus, Oracle BPEL Process Manager and Oracle Business Activity Monitoring, they provided more self-service functionality, automated their business processes and increased the use of their web site by 12.98% for number of visits and 33.58% for average visit duration. The screenshot below shows the UNS architecture: > Next Fabio described the challenges Cencosud faced through continuous expansion of their business, different standards and levels of expertise and large volumes of information. By introducing Oracle SOA Suite, Oracle Data Integrator and Oracle Enterprise Repository, and with the help of Oracle Consulting, they significantly simplified their integration model, reduced their maintenance effort and increased their integration governance. The picture below shows the implemented solution with so far more than 400 services in production and more than 20 ongoing projects, which will make use of the new integration platform. > Last, but not least, Paras discussed the challenges the Webex division of Cisco faced with a highly manual service fulfillment process, multiple data sources and the resulting large room for errror and delay in customer time-to-service. Through a redesign of their order fulfillment process and the introduction of Oracle SOA Suite (see below), they significantly improved their SLAs, eliminated duplicate orders, provided higher visibility into the order process and aligned business and IT. For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document

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  • AT&T - Customer service hahahahahahahahahahahahahahaha

    - by AreYouSerious
    Okay, I'm a separated 2 time Iraq war veteran, living in Germany Supporting the military. About a year and a hald ago I bought an iPhone 4 off a guy from Craigslist. I thought the phone was unlocked, but when I got to Germany I realized it was not. I called AT&T and they told me that due to the contract with Apple they could not unlock any iPhone period. After the lawsuit with Apple, they started unlocking iPhones. So Today I called up their customer support and asked if they could unlock my phone. They said that they would only do it if I were a previous customer, could provide the information from the person that I had bought it from, or if I bought one at cost.-note, it has a baseband that is not able to be "unlocked" by software.Hello I already own the device, and a year and a half ago I bought it off someone that couldn't afford it... so no, I don't have the at&t account information from him. Just another example of why I won't ever use AT&T again. and I still have this iPhone that I have to jail break, and can't use a a phone. STAY AWAY FROM AT&T. They don't know the meaning of customer service!

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • UPK Customer Success Story: The City and County of San Francisco

    - by karen.rihs(at)oracle.com
    The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by jhpierce -Oracle
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Visual Studio 2012 Release Candidate disponible, avec .NET Framework 4.5 et Team Foundation Server 2012

    Visual Studio 2012 Release Candidate disponible avec .NET Framework 4.5 et Team Foundation Server 2012 Comme il est de coutume depuis la publication de la Developer Preview de Windows 8, l'OS s'accompagne toujours des outils de développement de Microsoft. La société ne déroge pas à cette règle et publie à la suite de la Release Preview de Windows 8, la Release Candidate de Visual Studio 11, avec pour nom officiel Visual Studio 2012, du Framework .NET 4.5 et de Team Foundation Server 2012. L'environnement de développement qui entre dans la dernière ligne droite de son cycle de développement, arbore pour c...

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  • Exclusive Expert and Peer-Led Sessions—Only at Oracle OpenWorld

    - by Robert Schweighardt
    With more than 2,500 sessions, dozens of hands-on labs, hundreds of demos, four Exhibition Halls, and countless meet-ups, Oracle OpenWorld is the place to learn, share, and network. Planning ahead is always a smart move and here are some links to help you plan your Oracle OpenWorld schedule. You will hear directly from Oracle Thought leaders, Oracle Support experts and their peers about how to succeed across the Oracle stack—from Oracle Consulting Thought Leader sessions dedicated to the cloud to hands on demos showing the value of My Oracle Support—Oracle Open World is your one stop shop for everything Oracle. Featured sessions include: Is Your Organization Trying to Focus on an ERP Cloud Strategy? Modernize Your Analytics Solutions Is Your Organization Trying to Focus on a CX Cloud Strategy? Best Practices for Deploying a DBaaS in a Private Cloud Model Visit the Support & Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer. With 500 Services experts, 50+ sessions, networking events and demos of powerful new support tools, customers will find relevant, useful information about how Oracle Services enables the success of their Oracle hardware and software investments.

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  • Customer Spotlight - CSX: Charles Pack

    - by cwarticki
    A couple of weeks ago, I had the distinct privilege of facilitating a training session with CSX.  CSX is a wonderful customer.  They've been a dedicated Oracle customer for many years. They have quite an extensive Oracle footprint including Server Technologies, Fusion Middleware and E-Business Suite products.  They also utilize Oracle's Solution Support Center offering from Advanced Customer Services, for their Database products. I'm always on the lookout for Oracle gems and I discovered one at CSX. Before my session began, I met with Charles Pack.  In my view, he's an Oracle guru.  Don't take my word for it, just read any of the books he's authored or co-authored and the one soon to be released.  Just looking at his bookshelf, I saw titles going back to Oracle 7 & 8, as well as a Solaris 2.x book.  Remember those?   Anyway, Charles is a technologist and a manager (and wears numerous other hats too).  I had a wonderful time talking with Charles and getting to know him.  What do you consider keys to your personal success?  Inability to quit.  When I decide that I will accomplish something, I will, regardless of the nature of the challenge.  Never quitting means a perpetual drive for change and progress and setting examples for others to follow.  The reason I write OCP books is because I can provide a path for people to improve their knowledge of the product, gain a certification, and reach their professional goals. What do you consider the most important part of your job?  Negotiations.  We all have competing goals, incentives and finite resources, but we should all have the same common goal – progress.  So finding the way for all parties to progress is the most important thing we do. What is the most important part of your relationship with Oracle?  Oracle provides solutions – not just products - that are critical to our business success.  So continuous communication regarding education, services, product roadmaps and shared goals is the most important part of our ongoing relationship. Charles is an Oracle loyalist.  His career has been based on using our products and he's passionate about the products he works with.  You can tell, just by talking with him.  I appreciate Charles and other customers like him.  He's an expert in his field and an Oracle evangelist.  He is an asset to CSX and to their success.  He's an advocate for Oracle and an asset to our customers.  You can also friend and follow Charles on Twitter @charlesapack It was a pleasure meeting you Charles! -Chris Warticki Global Customer Management

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  • The Red Gate Guide to SQL Server Team based Development Free e-book

    - by Mladen Prajdic
    After about 6 months of work, the new book I've coauthored with Grant Fritchey (Blog|Twitter), Phil Factor (Blog|Twitter) and Alex Kuznetsov (Blog|Twitter) is out. They're all smart folks I talk to online and this book is packed with good ideas backed by years of experience. The book contains a good deal of information about things you need to think of when doing any kind of multi person database development. Although it's meant for SQL Server, the principles can be applied to any database platform out there. In the book you will find information on: writing readable code, documenting code, source control and change management, deploying code between environments, unit testing, reusing code, searching and refactoring your code base. I've written chapter 5 about Database testing and chapter 11 about SQL Refactoring. In the database testing chapter (chapter 5) I cover why you should test your database, why it is a good idea to have a database access interface composed of stored procedures, views and user defined functions, what and how to test. I talk about how there are many testing methods like black and white box testing, unit and integration testing, error and stress testing and why and how you should do all those. Sometimes you have to convince management to go for testing in the development lifecycle so I give some pointers and tips how to do that. Testing databases is a bit different from testing object oriented code in a way that to have independent unit tests you need to rollback your code after each test. The chapter shows you ways to do this and also how to avoid it. At the end I show how to test various database objects and how to test access to them. In the SQL Refactoring chapter (chapter 11) I cover why refactor and where to even begin refactoring. I also who you a way to achieve a set based mindset to solve SQL problems which is crucial to good SQL set based programming and a few commonly seen problems to refactor. These problems include: using functions on columns in the where clause, SELECT * problems, long stored procedure with many input parameters, one subquery per condition in the select statement, cursors are good for anything problem, using too large data types everywhere and using your data in code for business logic anti-pattern. You can read more about it and download it here: The Red Gate Guide to SQL Server Team-based Development Hope you like it and send me feedback if you wish too.

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  • Want to be part of the most meaningful Customer Experience conversation today?

    - by Tony Berk
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today's entry is written by Chris Warner, Director, Product Strategy at Oracle. By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the Oracle CX Summit, put it this way: ‘This makes me rethink how I think about Oracle and Customer Experience’. Listen to what she heard and you be the judge. We believe Customer Experience (‘CX’) is a movement, not just the latest ‘IT’ tech trend. CX isn’t something you can simply ‘install’. CX is one of the most strategic initiatives an organization can undertake. Customer Experience is about connecting with an organization’s most important asset, the customer, and the critical role that connection has to an organization’s success. And there’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Take Subaru, for example. The company fully embraced the CX opportunity and their CX leadership will be on stage at the Oracle CX Summit to share their CX journey. They radically changed the way they interact with their customers, empower their employees, and differentiate their brand. And this is a story with a phenomenal happy ending: in a stagnant market and shrinking economy, they GREW their business and outpaced their competition. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} At Oracle CX Summit, you will be surrounded by dozens of CX leaders, visionaries and innovators like Subaru. This three-day event brings together the largest collection of thought leaders and practitioners in Customer Experience ever. Notable presenters include: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Seth Godin - World-renowned blogger and one ‘the World’s Top 21 Speakers’, author of 14 best-selling books like “Permission Marketing”, and founder of dozens of startups such as Squidoo.com (ranked one of the top 125 sites in the US). Kerry Bodine - VP Principal Analyst at Forrester for Customer Experience, author of the just-published book “Outside In - The Power of Putting Customers at the Center of Your Business”, and renowned author of “The Customer Experience Ecosystem”. Bruce Temkin - Co-founder and Chair of the Customer Experience Professionals Association, revered blogger of “Customer Experience Matters”, former VP Principal Analyst at Forrester for Customer Experience, Founder and Managing Partner of The Temkin Group, a leading Customer Experience research and consulting firm. George Kembel - Executive Director and Co-founder of the Stanford Design School, an established, recognized thought leader in design thinking and innovation, and a Silicon Valley based-CEO, venture capitalist and educator. Gene Alvarez - VP Research Analyst at Gartner and a recognized authority in the Retail and Consumer Goods industry. Gene has been published, featured and referenced in a variety of trade publications for Customer Experience insights. Senior Executives from innovative Customer Experience brands and agencies like AT&T, Intuit, Southwest Airlines, Marriott, Quiksilver, and Sapient. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} But the CX Summit includes much, much more. There are over 30+ role-driven sessions and rountables as well as one-of-a-kind events including: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} The Customer Experience Innovation Tent featuring hands-on demonstrations of bleeding-edge customer experiences like the Share Happy Ice Cream Machine A hands-on Customer Journey Mapping Workshop that lets you learn design thinking techniques for innovating differentiated experiences that drive cross-functional alignment Access to the Oracle OpenWorld Exhibition Halls and DEMOgrounds as well as a week-long Live Music Festival and the Oracle Appreciation Event featuring Pearl Jam and Kings of Leon Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} At Oracle, we are quite proud of our award-winning suite of CX products, a suite of solutions that can help an organization greatly accelerate their CX journey. But Oracle CX Summit isn’t about products. It’s about how an organization can succeed in its CX initiative. There’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Come join the Customer Experience Revolution. Register for Oracle CX Summit @ OpenWorld here. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} --

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  • Top 10 solution documents for Weblogic Server J2EE Feb 2014 - May 2014

    - by jhpierce -Oracle
    The following are the top 10 documents linked to SRs as solutions, for Weblogic Server J2EE issues, from Feb 2014 thru May 2014. 1163020.1 How to configure Filtering class loader in weblogic.xml   To configure the Filtering Class Loader to specify a certain package is loaded from an application, add a prefer-application-packages descriptor element. 1276593.1 WLS - How to supress servlet/JSP version details In WebLogic HTTP response header The string "X-Powered-By: Servlet/2.4 JSP/2.0" is showing up in the servlet response header.How to stop Weblogic from including servlet/JSP version details in the x-powered-by HTTP response header. 1490080.1 WebLogic Server 12.1.1.0 in a Cluster Environment Throws NotSerializableException for CDI Applications at com.sun.jersey.server.impl.cdi.CDIExtension When running in clustered environment, server start-up is not clean when you have CDI applications deployed. 1268138.1 Sample TwoWay SSL implementation for JAX-WS Webservice!   In this sample provided the recipient checks for the initiator's public certificate. Note that the client certificate can be used for authentication. 1584779.1 Socket Leaks When Calling Web-Service Over SSL This is a known bug 16810786 1598617.1 Secure WebService call throwing CANNOT RESOLVE URL FOR PROTOCOL HTTP/HTTPS through web server(APACHE) plug-in.    1056121.1 How to Timeout Weblogic Webservice Client   How to timeout a WebService client with and without using Stubs. 1568638.1 When packaging Jersey JAX-RS libraries into webapp throws NoSuchMethodError()  When attempting to include custom Jersey implementation libraries in to web application in a OSB domain. 1118264.1 WLS 10.3: Intermittent XA error: XAResource.XAER_RMERR In WebLogic 10.3, a CMP EJB sometimes throws the exception.   1608951.1 How to get More Details About Error BEA-101215 Malformed Request. Request parsing failed Code: -1   Which was seen when accessing the application via loadbalancer?

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  • Java web app deployment and ControlTier adoption

    - by Ran
    I've been searching for a configuration and deployment manager tool for my java-linux based web service and have been looking mainly at ControlTier (http://controltier.org). We operate at a medium scale (100's of hosts, multi-DC, dozens of services). There seem to be be plenty of lower level system admin tools such as chef, puppet, cfengine, bcfg2 and more and my understanding and the reason I'm calling them "low level" is that they are great for system level administration tasks such as setting up a mount, file permissions, users etc but aren't designed, for example for java deployments, which usually come with a build process and special java semantics. In many cases any tool can be used to do anything but if it was not designed for the task it can get uncomfortable. OTOH control-tier seem to have been designed just for that - java application deployments, at least that's what all the tutorials on their site demonstrate but here's the problem - The wiki at http://controltier.org/wiki/ is pretty good and stuffed with examples and the company behind the open source CT product is very responsive (pushy...) however, I'm yet to have seen any material from 3rd party users on the net. No success stories, no detailed blog posts, no best practices, no cheat sheets, not even hate letters, nothing. This plays badly for DTO solutions, CT's sponsor for two reasons, one is that it makes me suspicious what's the reason for the poor adoption? and second, what do I do if I get stuck and there's no help page on CT's wiki page and the mailing list is too slow to answer. I'm stuck with a "free" product that a consultancy company is pushing. So my question here - I'd be interested in hearing if anyone has had real world experience with CT for java based web app deployments and if he'd thumb up the product? Any other comments that may enlighten me are welcome of course...

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  • Connect Team Foundation Service/TFS 2012 with Visual Studio 2010 &amp; Visual Studio 2008

    - by Vishal
    Hello, Microsoft finally released the Team Foundation Service in late October 2012 after its long time in the preview phase. I was already using the TFS Preview which was free but I was happy to see Microsoft releasing the Team Foundation Service also FREE for upto 5 users. Isn't that great news? I know there are bunch of other free source control repositories (Github, Bitbucket, SVN etc.) out there but I somehow like TFS better. Also the other good thing about the final release was that I didn’t had to do any kind of migration of my code from preview to final release version. Just changed the TFS connection URL and it worked like a charm. Anyways, if you are a startup with small team and need some awesome Source Control along with all the good Project Management, Continuous Integration (Build, Test, Deploy), Team Collaboration, Agile/Scrum planning etc. features than Team Foundation Service is your answer. Microsoft has not yet released their pricing for more than 5 users and will be releasing it sometime in early 2013. What if as of now you have a team more than 5 users and you want to use Team Foundation Service, the good news is you can use it for FREE but when they release the final pricing, you will have to transition to the paid plan. Lot of story, getting to the point, connecting to Team Foundation Service with Visual Studio 2012 is straight forward and would work out of the box but it wont for previous versions of Visual Studio. You will have to upgrade to the latest service pack first and than install the forward compatibility pack. (1st : Service Packs & 2nd: Forward Compatibility packs) For Visual Studio 2010: Visual Studio 2010 Service Pack 1. Visual Studio 2010 forward compatibility for TFS 2012 and Team Foundation Service.         For Visual Studio 2008: Visual Studio 2008 Service Pack 1. Visual Studio 2008 forward compatibility for TFS 2012 & Team Foundation Service. Restart your system. Visual Studio 2008 will not work if you only put https://xxx.visualstudio.com. You will have to put your collection name too as shown below.       By the way, it doesn’t matter if you are an Apple Application Developer or Android App Developer, you can still use Team Foundation Service as your source control. Below are few links to connect to Team Foundation Service with other IDEs: Connect Eclipse to Team Foundation Service. Connect XCode to Team Foundation Service. Happy coding. Vishal Mody

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  • Get your TFS 2012 task board demo ready in under 1 minute

    - by Tarun Arora
    Release Notes – http://tfsdemosetup.codeplex.com/  | Download | Source Code | Report a Bug | Ideas In this blog post, I’ll show you how to use the ‘TfsDemoSetup’ application to configure and setup the TFS 2012 task board for a demo in well less than 1 minute Step 1 – Note what you get with a newly created Team Project Create a new Team Project on TFS Preview         2. Click Create Project         3. The project creation has completed        4. Open the team web access and have a look at the home page Note – Since I created the project I am the only Team Member       A default Team by the name AdventureWorks Team has been created       A few sprints have been assigned to the default team but no dates for sprint start and end have been specified        A default Area Path for the team is missing       Step 2. Download the TFS Demo Setup Console application from Codeplex 1. Navigate to the TFS Demo Setup project on codeplex https://tfsdemosetup.codeplex.com/       2. Download Instructions and TFSDemo_<version>      3. Follow the steps in the Instructions.txt file      4. Unzip TFSDemo_<version> and open the target folder. Two important files in this folder, DemoDictionary.xml – This file contains the settings using which the demo environment will be setup SetupTfsDemo.exe – This will run the TFS demo environment setup application       Step 3 – Configure the setup (i.e. team name, members, sprint dates, etc) 1. Open up DemoDictionary.xml      2. Walkthrough DemoDictionary.xml             a. Basic Team Details         <Name> – Specify the name of the team         <Description> – Specify a description to go with the team         <SetAsDefaultTeam> – This accepts a value “true/false” when set to true, the newly created team will be set as the default team in the project         <BacklogIterationPath> – Specify a backlog iteration path for the team     b. Iterations – The iterations you specify here will be set as the Teams iterations        <Iterations> – Accepts multiple <Iteration> nodes.        <Iteration> – This is the most granular level of an Iteration        <Path> – The path to the sprint, sample values, Release 1\Sprint 1 or Release 2\Sprint 2        <StartDate> – The sprint start date, this accepts the format yyyy-MM-dd        <FinishDate> – The sprint finish date, this accepts the format yyyy-MM-dd     c. Team Members – Team Members that need to be added to the newly created team will be added under this section         <TeamMembers> – Accepts multiple <TeamMember> nodes.         <TeamMember> – This is the most granular level of a Team Member         <User> – This accepts the username, if you are running this against TFSPreview then the live id of the user will need to be passed. If you are running this against TFS Server then the user id i.e. Domain\UserName will need to be passed          <Team> – Specify the name of the team that you want the user to be assigned to.     d. WorkItems – This section will allow you to add work items (product backlog Items and linked tasks) to the current sprint of the team         <WorkItems> – Accepts multiple <WorkItem> nodes.         <WorkItem> – Accepts one <ProductBacklogItem> and multiple <Task> nodes         <ProductBacklogItem> – Used to create a Product Backlog Item type work item               <Title> – The title of the Product Backlog Item               <Description> – The description of the Product Backlog Type Work Item               <AssignedTo> – Used to assign the work item to a team member. The team member name or email address can be passed.               <Effort> – The total effort required to complete the Product Backlog Item         <Task> – Used to create a linked task to the Product Backlog type work item               <Title> – The title of the task type work item               <Description> – The description of the Task Type Work Item               <AssignedTo> – Used to assign the work item to a team member. The team member name or email address can be passed.               <RemainingWork> – The remaining effort to complete the task type work item Step 4 – Setup the demo environment against the newly created Team Project 1. Run SetupTfsDemo.exe    2. Enter Y or y on the prompt to continue setting up TFS Demo setup.     3. Select the newly created Team project, for this blogpost I had created the Team Project – AdventureWorks, so that is what I’ll select in the Connect to TFS Server pop up    3. Click Connect and follow the messages that are written to the console application       Step 5 – Validate that the Demo environment is set up as per the configuration 1. The team web access is all lit up You have a Sprint, a burn down chart, team members…    2. The team Demo has been added and has been set up as the default team    3. The Sprint Backlog Iteration path, Sprints and Sprint start and finish dates have been set    4. The default area path has been setup    5. Taskboard – Backlog items view    6. Taskboard – Team members view      Step 6 – Exception Handling! 1. This solution has been tested against TFS 2012 Service/Server for the Scrum 2.1 process template. 2. You are likely to run into an exception if you mess up the config file 3. If the team already exists and you run the console app to set up the team (with the same name) you will run into exceptions. Please remember this is just an alpha release, if you have any feedback please leave a comment! Didn’t I say that it would just take 1 minute, Enjoy!

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  • Is there an official Ubuntu free support team?

    - by João Pinto
    I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active. Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution. Is there an official team for this purpose with a clear scope and activity plan ?

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  • MOSC Bits - Personalized Profile

    - by Irina Donaldson - Moderator -Oracle
    It is a good idea to have a unique profile in MOSC. Your activities there are better recognized and might even become a well known brand! This leads to recognition and trust. My Oracle Support Communities (MOSC)  is a well established platform where experiences are shared. Reputation and trust are the basis for the quality of all communication there. A personalized  profile can help to build up a good reputation. Besides the experience counter, a good name, details about your location and business experience are valuable details. Although a little bit hidden, the profile's avatar can be customized, too. The profile's avatar is an eye catcher and can act as an unique visual representation for  you.  How to add / modify MOSC profile avatar (picture, icon)  ?    Don't look in Edit Profile section. After login, click on  your profile's name on top right.   This lists all public information as part of the Bio section. Select the Activity tab. The Change Avatar link is on same level at far right. A list of predefined symbolic pictures is populated. Choose from the list of existing pictures or try Add Another to upload an image file from your local computer (JPG, PNG, GIF, or BMP only, maximum file size of 2.0 MB). Note: New added images can be used only after running through a review process. Usually after one business day they can be selected for your personal avatar.

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  • How to effectively use an overseas SEO team?

    - by Dan Gayle
    My company is currently in contract with a 20+ person team in the Philippines, previously used for comment linking and guest blogging spun content articles. This is a practice that we're stopping, but we don't want to sever our team because they work hard, they're really cheap, and they produce excellent accounting and reporting of their actions. What are ways that we can best put them to use as a link generating or content generating resource? Their English is fair, but not of high enough quality to use them for any direct content creation. Thanks

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  • Meet the WebCenter Product Marketing Team!

    - by Kellsey Ruppel
    As we wrap up this week recapping all the great things that happened at Oracle OpenWorld, we thought we'd share with our community the faces behind this blog and the Oracle WebCenter Product Marketing team! With the majority of the team working remotely, OpenWorld is the one time we are all together for an entire week. L to R: Lance Shaw (WebCenter Content), Christie Flanagan (WebCenter Sites), Peggy Chen (leads WebCenter product marketing), Kellsey Ruppel (WebCenter Portal & Oracle Social Network), & Michael Snow (WebCenter Suite).

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  • NEW - Oracle Certifications and Documentation Available for Pre-Acquisition Sun/BEA IdM Products

    - by Irina
    If you have been looking for Oracle certification information or documentation for the pre-Acquisition Sun/BEA Identity Management products, you can now find them at the Certifications Central Hub.Use this Hub if you're looking for Sun Identity Management documentation, certified configurations for Waveset, Identity Analytics, OpenSSO, and more. Scroll down, below the bullets, to the bottom of the table to find: Of course, you can still find a great wealth of certification information for current products at this hub, as in the past. Be sure to check before you install! In case you haven't used this page before, notice that you can get to the documentation, certifications and downloads for IdM products by clicking on "Identity Management" in the leftmost pane. In the new screen, you will see each IdM product, along with tabs for Downloads, Documentation, Community, and Learn More. Let us know if you don't find what you are looking for. Happy Trails.

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  • Reality Check Webinar: How Does Your End User Adoption Fare Against 300 other Companies?

    - by Di Seghposs
    Gain insight into Neochange's 2012 Adoption Insight Report and Compare your End User Adoption Rate and Strategy! Discover why user adoption is a key factor to your IT investment's success and how Oracle UPK Professional can help ensure it!  Join us as Chris Dowse, CEO of Neochange and Beth Renstrom, Manager of Oracle UPK Outbound Product Mangement, reveal the results of the user adoption survey in which user service models and productivity levels of 300 organizations are discussed in detail to identify trends that deliver higher business productivity. See how your organization's productivity and service model match up to those companies who are getting the most out of their IT investment. Thursday, April 5, 2012 -- 2:00 pm ET Click here, to register for the webcast.

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  • Public Sector FMW Customer Tech Day in Reston, Tuesday Oct 7th

    - by BPMWarrior
    Have your heard? There is another PS FMW Customer Tech Day scheduled in the Oracle Reston office!                                                                                          Fusion Middleware Customer Tech Day                                                          October 7, 2014                                   Please join Oracle & Sofbang on Tuesday October 7th for our second Public Sector Oracle Fusion Middleware (OFMW) Customer Tech Day in Reston.   This Tech Day is designed with you the customer in mind. Come learn and share with other customers. This event will be centered on Mobility, App Advantage, WebCenter, SOA, BPM, Security and FMWaaS.   Sofbang enables customers to create, integrate and run agile intelligent business applications leveraging Oracle Fusion Middleware. Based out of Chicago, IL, Sofbang is recognized as an Oracle Platinum level Partner in the Oracle Partner Network. For more information on Sofbang, please visit www.sofbang.com   To confirm your attendance at this Event or for more information, please email [email protected]                                              

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  • SR Activity Summaries Via Direct Email? You Bet!

    - by PCat
    Courtesy of Ken Walker. I’m a “bottom line” kind of guy.  My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life.  For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately.  My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.Others are “Indirect Communicators.”  My friend Joel is like this.  He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.”  Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe.  As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.The same is true for MOS.  If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email.  Which type of email would you rather receive in your email account? Example1:Your SR has been updated.  Click HERE to see the update. Or Example2:Your SR has been updated.  Here is the update:  “Hi John, Oracle Development has completed the patch we’ve been waiting for!  Here’s a direct “LINK” to the patch that should resolve your issue.  Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”Example2 is available to you!  All you need to do is to “Opt-In” for the direct email updates.  The default is for the indirect update as seen in Example1.  To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):1.    Log into MOS, and click on your name in the upper right corner.  Select “My Account.”2.    Make sure “My Account” is highlighted in bold on the left.3.    Turn ON, “Service Request Details in Email” That’s it!  You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc.  That’s better than Fried Chicken!  (Well; almost better....).

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  • Updated ODI Statement of Direction

    - by Robert Schweighardt
    An updated version of the Oracle Data Integration Statement of Direction is available. This document provides an overview of the strategic product plans for Oracle’s data integration products for bulk data movement and transformation, specifically Oracle Data Integrator (ODI) and Oracle Warehouse Builder (OWB). It is intended solely to help you assess the business benefits of investing in Oracle’s data integration solutions ...

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