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  • E.T. Phone "Home" - Hey I've discovered a leak..!

    - by Martin Deh
    Being a member of the WebCenter ATEAM, we are often asked to performance tune a WebCenter custom portal application or a WebCenter Spaces deployment.  Most of the time, the process is pretty much the same.  For example, we often use tools like httpWatch and FireBug to monitor the application, and then perform load tests using JMeter or Selenium.  In addition, there are the fine tuning of the different performance based tuning parameters that are outlined in the documentation and by blogs that have been written by my fellow ATEAMers (click on the "performance" tag in this ATEAM blog).  While performing the load test where the outcome produces a significant reduction in the systems resources (memory), one of the causes that plays a role in memory "leakage" is due to the implementation of the navigation menu UI.  OOTB in both JDeveloper and WebCenter Spaces, there are sample (page) templates that include a "default" navigation menu.  In WebCenter Spaces, this is through the SpacesNavigationModel taskflow region, and in a custom portal (i.e. pageTemplate_globe.jspx) the menu UI is contructed using standard ADF components.  These sample menu UI's basically enable the underlying navigation model to visualize itself to some extent.  However, due to certain limitations of these sample menu implementations (i.e. deeper sub-level of navigations items, look-n-feel, .etc), many customers have developed their own custom navigation menus using a combination of HTML, CSS and JQuery.  While this is supported somewhat by the framework, it is important to know what are some of the best practices in ensuring that the navigation menu does not leak.  In addition, in this blog I will point out a leak (BUG) that is in the sample templates.  OK, E.T. the suspence is killing me, what is this leak? Note: for those who don't know, info on E.T. can be found here In both of the included templates, the example given for handling the navigation back to the "Home" page, will essentially provide a nice little memory leak every time the link is clicked. Let's take a look a simple example, which uses the default template in Spaces. The outlined section below is the "link", which is used to enable a user to navigation back quickly to the Group Space Home page. When you (mouse) hover over the link, the browser displays the target URL. From looking initially at the proposed URL, this is the intended destination.  Note: "home" in this case is the navigation model reference (id), that enables the display of the "pretty URL". Next, notice the current URL, which is displayed in the browser.  Remember, that PortalSiteHome = home.  The other highlighted item adf.ctrl-state, is very important to the framework.  This item is basically a persistent query parameter, which is used by the (ADF) framework to managing the current session and page instance.  Without this parameter present, among other things, the browser back-button navigation will fail.  In this example, the value for this parameter is currently 95K25i7dd_4.  Next, through the navigation menu item, I will click on the Page2 link. Inspecting the URL again, I can see that it reports that indeed the navigation is successful and the adf.ctrl-state is also in the URL.  For those that are wondering why the URL displays Page3.jspx, instead of Page2.jspx. Basically the (file) naming convention for pages created ar runtime in Spaces start at Page1, and then increment as you create additional pages.  The name of the actual link (i.e. Page2) is the page "title" attribute.  So the moral of the story is, unlike design time created pages, run time created pages the name of the file will 99% never match the name that appears in the link. Next, is to click on the quick link for navigating back to the Home page. Quick investigation yields that the navigation was indeed successful.  In the browser's URL there is a home (pretty URL) reference, and there is also a reference to the adf.ctrl-state parameter.  So what's the issue?  Can you remember what the value was for the adf.ctrl-state?  The current value is 3D95k25i7dd_149.  However, the previous value was 95k25i7dd_4.  Here is what happened.  Remember when (mouse) hovering over the link produced the following target URL: http://localhost:8888/webcenter/spaces/NavigationTest/home This is great for the browser as this URL will navigate to the intended targer.  However, what is missing is the adf.ctrl-state parameter.  Since this parameter was not present upon navigation "within" the framework, the ADF framework produced another adf.ctrl-state (object).  The previous adf.ctrl-state basically is orphaned while continuing to be alive in memory.  Note: the auto-creation of the adf.ctrl state does happen initially when you invoke the Spaces application  for the first time.  The following is the line of code which produced the issue: <af:goLink destination="#{boilerBean.globalLogoURIInSpace} ... Here the boilerBean is responsible for returning the "string" url, which in this case is /spaces/NavigationTest/home. Unfortunately, again what is missing is adf.ctrl-state. Note: there are more than one instance of the goLinks in the sample templates. So E.T. how can I correct this? There are 2 simple fixes.  For the goLink's destination, use the navigation model to return the actually "node" value, then use the goLinkPrettyUrl method to add the current adf.ctrl-state: <af:goLink destination="#{navigationContext.defaultNavigationModel.node['home'].goLinkPrettyUrl}"} ... />  Note: the node value is the [navigation model id]  Using a goLink does solve the main issue.  However, since the link basically does a redirect, some browsers like IE will produce a somewhat significant "flash".  In a Spaces application, this may be an annoyance to the users.  Another way to solve the leakage problem, and also remove the flash between navigations is to use a af:commandLink.  For example, here is the code example for this scenario: <af:commandLink id="pt_cl2asf" actionListener="#{navigationContext.processAction}" action="pprnav">    <f:attribute name="node" value="#{navigationContext.defaultNavigationModel.node['home']}"/> </af:commandLink> Here, the navigation node to where home is located is delivered by way of the attribute to the commandLink.  The actual navigation is performed by the processAction, which is needing the "node" value. E.T. OK, you solved the OOTB sample BUG, what about my custom navigation code? I have seen many implementations of creating a navigation menu through custom code.  In addition, there are some blog sites that also give detailed examples.  The majority of these implementations are very similar.  The code usually involves using standard HTML tags (i.e. DIVS, UL, LI, .,etc) and either CSS or JavaScript (JQuery) to produce the flyout/drop-down effect.  The navigation links in these cases are standard <a href... > tags.  Although, this type of approach is not fully accepted by the ADF community, it does work.  The important thing to note here is that the <a> tag value must use the goLinkPrettyURL method of contructing the target URL.  For example: <a href="${contextRoot}${menu.goLinkPrettyUrl}"> The main reason why this type of approach is popular is that links that are created this way (also with using af:goLinks), the pages become crawlable by search engines.  CommandLinks are currently not search friendly.  However, in the case of a Spaces instance this may be acceptable.  So in this use-case, af:commandLinks, which would replace the <a>  (or goLink) tags. The example code given of the af:commandLink above is still valid. One last important item.  If you choose to use af:commandLinks, special attention must be given to the scenario in which java script has been used to produce the flyout effect in the custom menu UI.  In many cases that I have seen, the commandLink can only be invoked once, since there is a conflict between the custom java script with the ADF frameworks own scripting to control the view.  The recommendation here, would be to use a pure CSS approach to acheive the dropdown effects. One very important thing to note.  Due to another BUG, the WebCenter environement must be patched to BP3 (patch  p14076906).  Otherwise the leak is still present using the goLinkPrettyUrl method.  Thanks E.T.!  Now I can phone home and not worry about my application running out of resources due to my custom navigation! 

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  • Should GeeksWithBlogs move to the Wordpress Platform?

    - by Martin Hinshelwood
    Geekswithblogs was my first ever blog and my first post was on 22nd June 2006. Since then very little functionality has been added. This is not a complaint, but rather an observation that it is very hard to keep up with all of the blogging capabilities that people want. My point would be: “Why bother!” Vote now for a migration of the awesome Geekswithblogs content from SubText to Wordpress. Having been a long time user of GWB I have been worried of late by my envy of other blogging platforms. I made a number of requests around 10 months ago for things that almost all blogging platforms provide, but which are not available on GWB. Support other comment frameworks – The current comment system is so antiquated that it does not even have the common filters like Facebook, twitter or Google login to help prevent spam. Tags are not listed in the RSS – This can prevent you from getting the Google juice that you deserve 301 redirects to a single URL– If you use a custom URL then all your posts are split between both the GWB URL and the custom one. This is VERY bas for SEO. I realise that it is difficult to find time to add all of the features that all the uber geeks on this site want, so why bother… lets move to the most popular and moded platform available and allow everyone to add whatever widgets they like. Figure: Vote for Geekswithblogs moving to Wordpress Why would I want this? There are over 13k plugins available Easy augmentation model Full mobile support Regular releases lots more… This could be a turning point in the legendary history of Geeks With Blogs, be part of it… What can I do to make this happen? I need your help to make this happen: Vote for it Discuss it

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  • More Collateral to drive Remarketer Activity

    - by martin.morganti(at)oracle.com
    Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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  • How Visual Studio 2010 and Team Foundation Server enable Compliance

    - by Martin Hinshelwood
    One of the things that makes Team Foundation Server (TFS) the most powerful Application Lifecycle Management (ALM) platform is the traceability it provides to those that use it. This traceability is crucial to enable many companies to adhere to many of the Compliance regulations to which they are bound (e.g. CFR 21 Part 11 or Sarbanes–Oxley.)   From something as simple as relating Tasks to Check-in’s or being able to see the top 10 files in your codebase that are causing the most Bugs, to identifying which Bugs and Requirements are in which Release. All that information is available and more in TFS. Although all of this tradability is available within TFS you do need to understand that it is not for free. Well… I say that, but if you are using TFS properly you will have this information with no additional work except for firing up the reporting. Using Visual Studio ALM and Team Foundation Server you can relate every line of code changes all the way up to requirements and back down through Test Cases to the Test Results. Figure: The only thing missing is Build In order to build the relationship model below we need to examine how each of the relationships get there. Each member of your team from programmer to tester and Business Analyst to Business have their roll to play to knit this together. Figure: The relationships required to make this work can get a little confusing If Build is added to this to relate Work Items to Builds and with knowledge of which builds are in which environments you can easily identify what is contained within a Release. Figure: How are things progressing Along with the ability to produce the progress and trend reports the tractability that is built into TFS can be used to fulfil most audit requirements out of the box, and augmented to fulfil the rest. In order to understand the relationships, lets look at each of the important Artifacts and how they are associated with each other… Requirements – The root of all knowledge Requirements are the thing that the business cares about delivering. These could be derived as User Stories or Business Requirements Documents (BRD’s) but they should be what the Business asks for. Requirements can be related to many of the Artifacts in TFS, so lets look at the model: Figure: If the centre of the world was a requirement We can track which releases Requirements were scheduled in, but this can change over time as more details come to light. Figure: Who edited the Requirement and when There is also the ability to query Work Items based on the History of changed that were made to it. This is particularly important with Requirements. It might not be enough to say what Requirements were completed in a given but also to know which Requirements were ever assigned to a particular release. Figure: Some magic required, but result still achieved As an augmentation to this it is also possible to run a query that shows results from the past, just as if we had a time machine. You can take any Query in the system and add a “Asof” clause at the end to query historical data in the operational store for TFS. select <fields> from WorkItems [where <condition>] [order by <fields>] [asof <date>] Figure: Work Item Query Language (WIQL) format In order to achieve this you do need to save the query as a *.wiql file to your local computer and edit it in notepad, but one imported into TFS you run it any time you want. Figure: Saving Queries locally can be useful All of these Audit features are available throughout the Work Item Tracking (WIT) system within TFS. Tasks – Where the real work gets done Tasks are the work horse of the development team, but they only as useful as Excel if you do not relate them properly to other Artifacts. Figure: The Task Work Item Type has its own relationships Requirements should be broken down into Tasks that the development team work from to build what is required by the business. This may be done by a small dedicated group or by everyone that will be working on the software team but however it happens all of the Tasks create should be a Child of a Requirement Work Item Type. Figure: Tasks are related to the Requirement Tasks should be used to track the day-to-day activities of the team working to complete the software and as such they should be kept simple and short lest developers think they are more trouble than they are worth. Figure: Task Work Item Type has a narrower purpose Although the Task Work Item Type describes the work that will be done the actual development work involves making changes to files that are under Source Control. These changes are bundled together in a single atomic unit called a Changeset which is committed to TFS in a single operation. During this operation developers can associate Work Item with the Changeset. Figure: Tasks are associated with Changesets   Changesets – Who wrote this crap Changesets themselves are just an inventory of the changes that were made to a number of files to complete a Task. Figure: Changesets are linked by Tasks and Builds   Figure: Changesets tell us what happened to the files in Version Control Although comments can be changed after the fact, the inventory and Work Item associations are permanent which allows us to Audit all the way down to the individual change level. Figure: On Check-in you can resolve a Task which automatically associates it Because of this we can view the history on any file within the system and see how many changes have been made and what Changesets they belong to. Figure: Changes are tracked at the File level What would be even more powerful would be if we could view these changes super imposed over the top of the lines of code. Some people call this a blame tool because it is commonly used to find out which of the developers introduced a bug, but it can also be used as another method of Auditing changes to the system. Figure: Annotate shows the lines the Annotate functionality allows us to visualise the relationship between the individual lines of code and the Changesets. In addition to this you can create a Label and apply it to a version of your version control. The problem with Label’s is that they can be changed after they have been created with no tractability. This makes them practically useless for any sort of compliance audit. So what do you use? Branches – And why we need them Branches are a really powerful tool for development and release management, but they are most important for audits. Figure: One way to Audit releases The R1.0 branch can be created from the Label that the Build creates on the R1 line when a Release build was created. It can be created as soon as the Build has been signed of for release. However it is still possible that someone changed the Label between this time and its creation. Another better method can be to explicitly link the Build output to the Build. Builds – Lets tie some more of this together Builds are the glue that helps us enable the next level of tractability by tying everything together. Figure: The dashed pieces are not out of the box but can be enabled When the Build is called and starts it looks at what it has been asked to build and determines what code it is going to get and build. Figure: The folder identifies what changes are included in the build The Build sets a Label on the Source with the same name as the Build, but the Build itself also includes the latest Changeset ID that it will be building. At the end of the Build the Build Agent identifies the new Changesets it is building by looking at the Check-ins that have occurred since the last Build. Figure: What changes have been made since the last successful Build It will then use that information to identify the Work Items that are associated with all of the Changesets Changesets are associated with Build and change the “Integrated In” field of those Work Items . Figure: Find all of the Work Items to associate with The “Integrated In” field of all of the Work Items identified by the Build Agent as being integrated into the completed Build are updated to reflect the Build number that successfully integrated that change. Figure: Now we know which Work Items were completed in a build Now that we can link a single line of code changed all the way back through the Task that initiated the action to the Requirement that started the whole thing and back down to the Build that contains the finished Requirement. But how do we know wither that Requirement has been fully tested or even meets the original Requirements? Test Cases – How we know we are done The only way we can know wither a Requirement has been completed to the required specification is to Test that Requirement. In TFS there is a Work Item type called a Test Case Test Cases enable two scenarios. The first scenario is the ability to track and validate Acceptance Criteria in the form of a Test Case. If you agree with the Business a set of goals that must be met for a Requirement to be accepted by them it makes it both difficult for them to reject a Requirement when it passes all of the tests, but also provides a level of tractability and validation for audit that a feature has been built and tested to order. Figure: You can have many Acceptance Criteria for a single Requirement It is crucial for this to work that someone from the Business has to sign-off on the Test Case moving from the  “Design” to “Ready” states. The Second is the ability to associate an MS Test test with the Test Case thereby tracking the automated test. This is useful in the circumstance when you want to Track a test and the test results of a Unit Test designed to test the existence of and then re-existence of a a Bug. Figure: Associating a Test Case with an automated Test Although it is possible it may not make sense to track the execution of every Unit Test in your system, there are many Integration and Regression tests that may be automated that it would make sense to track in this way. Bug – Lets not have regressions In order to know wither a Bug in the application has been fixed and to make sure that it does not reoccur it needs to be tracked. Figure: Bugs are the centre of their own world If the fix to a Bug is big enough to require that it is broken down into Tasks then it is probably a Requirement. You can associate a check-in with a Bug and have it tracked against a Build. You would also have one or more Test Cases to prove the fix for the Bug. Figure: Bugs have many associations This allows you to track Bugs / Defects in your system effectively and report on them. Change Request – I am not a feature In the CMMI Process template Change Requests can also be easily tracked through the system. In some cases it can be very important to track Change Requests separately as an Auditor may want to know what was changed and who authorised it. Again and similar to Bugs, if the Change Request is big enough that it would require to be broken down into Tasks it is in reality a new feature and should be tracked as a Requirement. Figure: Make sure your Change Requests only Affect Requirements and not rewrite them Conclusion Visual Studio 2010 and Team Foundation Server together provide an exceptional Application Lifecycle Management platform that can help your team comply with even the harshest of Compliance requirements while still enabling them to be Agile. Most Audits are heavy on required documentation but most of that information is captured for you as long a you do it right. You don’t even need every team member to understand it all as each of the Artifacts are relevant to a different type of team member. Business Analysts manage Requirements and Change Requests Programmers manage Tasks and check-in against Change Requests and Bugs Testers manage Bugs and Test Cases Build Masters manage Builds Although there is some crossover there are still rolls or “hats” that are worn. Do you thing this is all achievable? Have I missed anything that you think should be there?

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  • Configuring UCM content cache invalidation for a custom portal application

    - by Martin Deh
    Recently, I had blogged about enabling the UCM content cache invalidator for Spaces (found here).  This can also be enabled for a WebCenter Custom Portal application as well.  The much overlooked setting is done through the Content Repository connection definition in the JDeveloper Application Resources section.   Enabling the cache invalidator "sweeper" can be invaluable, where UCM content is being updated from within UCM (console) and not within the portal.

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  • Smarty: Configurable Comments and Code Templates

    - by Martin Fousek
    Hello, today we would like to show you few improvements we have prepared in PHP Smarty Framework for NetBeans 7.3. So let's talk about adjustable toggle comment action and code templates. Configurable Comments As some of you requested we implemented toggle comment action with adjustable behavior. In NetBeans 7.3 you can choose in Options between commenting as a "Smarty comments everywhere" or "Language sensitive comments" in Smarty Templates. Toggle comment language sensitive: Toggle comment as Smarty comment everywhere: Code Templates In NetBeans 7.3 we will provide by default many code templates inside Smarty templates or directly inside Smarty tags. Available should be code templates for all built-in or custom functions and modifiers of Smarty 3.x. Besides that you should be able to define additional custom templates easily in Options -> Editor -> Code Templates for "Smarty Templates" or directly for "Smarty Markup" (which means code templates inside Smarty tag). You can also take advantage of selection's template which are able to wrap your code with chosen Smarty tag. That's all for today. As always, please test it and report all the issues or enhancements you find in NetBeans BugZilla (component php, subcomponent Smarty).

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  • Allow JMX connection on JVM 1.6.x

    - by Martin Müller
    While trying to monitor a JVM on a remote system using visualvm the activation of JMX gave me some challenges. Dr Google and my employers documentation quickly revealed some -D opts needed for JMX, but strangely it only worked for a Solaris 10 system (my setup: MacOS laptop monitoring SPARC Solaris based JVMs) On S11 with the same opts I saw that "my" JVM listening on port 3000 (which I chose for JMX), but visualvm was not able to get a connection. Finally I found out that at least my S11 installation needed an explicit setting of the RMI host name. This what finally worked:         -Dcom.sun.management.jmxremote=true \        -Dcom.sun.management.jmxremote.ssl=false \        -Dcom.sun.management.jmxremote.authenticate=false \        -Dcom.sun.management.jmxremote.port=3000 \        -Djava.rmi.server.hostname=s11name.us.oracle.com \ Maybe this post saves someone else the time I spent on research 

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  • How different is WPF from ASP.NET [closed]

    - by Tom
    I have been quickly moved over to a different project at work because the project needs more help. I was chosen because they are confident in my abilities and they thought I would be best fit for the next couple weeks to help finish the application out. I am a little nervous. I do tend to pick things up quickly. I was moved to a different project at the beginning of this year and now I know it like the back of my hand. Previously I was on another project. Both of these projects were an ASP.NET web application, which I believe is considered a winforms web application? The project I am moving to is a desktop WPF application. I have read that many people enjoy developing their applications with WPF. I just have never dealt/worked with WPF before. I like to consider myself pretty good at ASP.NET/C# and I do a solid job. We deal with a lot of data processing from the database and report generation. So I do get to experience C# more so than some web applications where the C# end of it is mostly just event driven and simple instructions. How different are the two? Will it be completely foreign to me? Or is it just a different way of looking at a problem and I can familiarize myself quickly? Thanks for the input.

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  • Moving my sprite in XNA using classes

    - by Tom
    Hey, im a newbie at this programming lark and its really frustrating me. I'm trying to move a snake in all directions while using classes. Ive created a vector2 for speed and ive attempted creating a method which moves the snake within the snake class. Now I'm confused and not sure what to do next. Appreciate any help. Thanks :D This is what i've done in terms of the method... public Vector2 direction() { Vector2 inputDirection = Vector2.Zero; if (Keyboard.GetState().IsKeyDown(Keys.Left)) inputDirection.X -= -1; if (Keyboard.GetState().IsKeyDown(Keys.Right)) inputDirection.X += 1; if (Keyboard.GetState().IsKeyDown(Keys.Up)) inputDirection.Y -= -1; if (Keyboard.GetState().IsKeyDown(Keys.Down)) inputDirection.Y += 1; return inputDirection * snakeSpeed; } Appreciate any help. Thanks :D EDIT: Well let me make everything clear. Im making a small basic game for an assignment. The game is similar to the old snake game on the old Nokia phones. I've created a snake class (even though I'm not sure whether this is needed because im only going to be having one moving sprite within the game). After I written the code above (in the snake class), the game ran with no errors but I couldn't actually move the image :( EDIT2: Thanks so much for everyones responses!!

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  • Partial recalculation of visibility on a 2D uniform grid

    - by Martin Källman
    Problem Imagine that we have a 2D uniform grid of dimensions N x N. For this grid we have also pre-computed a visibility look-up table, e.g. with DDA, which answers the boolean query is cell X visible from cell Y? The look-up table is a complete graph KN of the cells V in the grid, with each edge E being a binary value denoting the visibility between its vertices. Question If any given cell has its visibility modified, is it possible to extract the subset Edelta of edges which must have their visibility recomputed due to the change, so as to avoid a full-on recomputation for the entire grid? (Which is N(N-1) / 2 or N2 depending on the implementation) Update If is not possible to solve thi in closed form, then maintaining a separate mapping of each cell and every cell pair who's line intersects said cell might also be an option. This obviously consumes more memory, but the data is static. The increased memory requirement could be reduced by introducing a hierarchy, subdividing the grid into smaller parts, and by doing so the above mapping can be reused for each sub-grid. This would come at a cost in terms of increased computation relative to the number of subdivisions; also requiring a resumable ray-casting algorithm.

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  • what is message passing in OO?

    - by Tom
    I've been studying OO programming, primarily in C++, C# and Java. I thought I had a good grasp on it with my understanding of encapsulation, inheritance and polymorphism (as well as reading a lot of questions on this site). One thing that seems to popup up here and there is the concept of "message passing". Apparently, this is something that is not used whilst OO programming in today's mainstream languages, but is supported by Smalltalk. My questions are: What is message passing? (Can someone give a practical example?) Is there any support for this "message passing" in C++, C# or Java?

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  • How to uninstall Avira antivirus from Ubuntu 14.04?

    - by Tom
    I installed Avira on my Ubuntu now. These are the commands I used to install Avira: wget http://dlpe.antivir.com/package/wks_avira/unix/en/pers/antivir_workstation-pers.tar.gz tar xvzf antivir_workstation-pers.tar.gz sudo ./antivir-workstation-pers-3.1.3.5-0/install After installation I tried to open Avira by searching it in the computer, but its not found anywhere. Because of this I want to uninstall it. How to uninstall it ?

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  • How to select display to record in recordmydesktop

    - by Tom
    I have a dual monitor setup and wish to only record the 1st monitor with recordmydesktop, but I am unsure of the settings when doing it via the command line, so far I have this: recordmydesktop --display=1 --width=1920 height=1080 --fps=15 --no-sound --delay=10 But I get this error message: Cannot connect to X server 1 How do I find the right X server to connect to and are the rest of my settings correct? I'm using 11.04, cheers.

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  • Need Help With Conflicting Customer Support Goals?

    - by Tom Floodeen
    It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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  • Backup, clean install and restore

    - by Tony Martin
    Due to the route I came into Ubuntu I now have 12.10 upgraded from 12.04 on an NTFS file system. I've invested a lot of time getting everything as I want it, vis packages installed and settings, etc. I wonder if there is an easy method of: 1 Backing up the whole system so that I can; 2 Do a squeaky clean install of 12.10 on ext4 with bells and whistles then; 3 Restore my backup so that my system behaves as it did before the reinstall? Sorry if this seems terribly obvious, but I don't want to find all the problems when it's too late. TIA.

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  • Do you know the minimum builds to create on any branch?

    - by Martin Hinshelwood
    You should always have three builds on your team project. These should be setup and tested using an empty solution before you write any code at all. Figure: Three builds named in the format [TeamProject].[AreaPath]_[Branch].[Gate|CI|Nightly] for every branch.   These builds should use the same XAML build workflow; however you may set them up to run a different set of tests depending on the time it takes to run a full build. Gate – Only needs to run the smallest set of tests, but should run most if not all of the Unit Test. This is run before developers are allowed to check-in CI – This should run all Unit Tests and all of the automated UI tests. It is run after a developer check-in. Nightly – The Nightly build should run all of the Unit Tests, all of the Automated UI tests and all of the Load and Performance tests. The nightly build is time consuming and will run but once a night. Packaging of your Product for testing the next day may be done at this stage as well. Figure: You can control what tests are run and what data is collected while they are running. Note: We do not run all the tests every time because of the time consuming nature of running some tests, but ALL tests should be run overnight. Note: If you had a really large project with thousands of tests including long running Load tests you may need to add a Weekly build to the mix.     Figure: Bad example, you can’t tell what these builds do if they are in a larger list   Figure: Good example, you know exactly what project, branch and type of build these are for.   Technorati Tags: SSW,SSW Rules,VS2010,VS ALM,Team Build 2010,Team Build

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  • No Cost 1-Click Remarketer Level Training

    - by martin.morganti(at)oracle.com
    The Remarketer level has proven to be a great success as a way of enabling Remarketers to Jump start a resale business with Oracle. As part of the Knowledge Zone for the 1-Click Products we have some no cost training available - the Oracle 1-Click Technology Products Guided Learning Path - which explains about the program and how to position Oracle products. We have been working to increase the training that is available for Remarketers and I am pleased to let you know that we have recently added more no cost training. The training path that we have released is the Oracle Database 11g 1-Click Technology Sales Guided Learning Path . This set of courses provides more detail on the Oracle 11G Database and will help you to better uncover and exploit opportunities for you to sell Oracle 11G as part of your solutions. So if you are interested in a No Fees, No Barriers No Excuses way to resell Oracle 1-Click products look at the Remarketer page and take the free 1-Click Guided Learning paths in the Training Section to kick start your activity.

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  • Drawing shapes dynamically on an image through web browser

    - by Tom Beech
    We have a scenario where we create floor plans of locations when we visit. The floor plan is finally shown on the web. It's come to the point now where we want to show floor plans but have a key with various items on them, when an item on the key is clicked, the image should highlight all the areas of the floorplan that have that specific item. I guess we're looking for some sort of open standard javascript lib to deal with SVG (has to work pre IE9 so pure SVG wont cut it) and the floor plans have to be able to be created through a .net application to be deployed on the web. I'd rather stay away from flash if at all possible to be honest. Below are a few conceptual images of what we're trying to achieve.

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  • Is there a language between C and C++?

    - by Robert Martin
    I really like the simple and transparent nature of C: when I write C code I feel unencumbered by "leaky abstractions" and can almost always make a shrewd guess as to the assembly I'm producing. I also like the simple, familiar syntax for C. However, C doesn't have these simple, helpful doodads that C++ offers like classes, simplified non-cstring handling, etc. I know that it's all possible to implement in C using jump tables and the like, but that's a bit wordy at times, and not very type-safe for various reasons. I'm not a fan of the over-emphasis on objects in C++, though, and I'm gun shy of the 'new' operator and the like. C++ seems to have just a few too many hiccups to, for instance, be used as a system programming language. Does there exist a language that sits between C and C++ on the scale of widgets and doodads? Disclaimer: I mean this as purely a factual question. I do not intend to anger you because I don't share your view that C{,++} is good enough to do whatever I'm planning.

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  • Tessellation Texture Coordinates

    - by Stuart Martin
    Firstly some info - I'm using DirectX 11 , C++ and I'm a fairly good programmer but new to tessellation and not a master graphics programmer. I'm currently implementing a tessellation system for a terrain model, but i have reached a snag. My current system produces a terrain model from a height map complete with multiple texture coordinates, normals, binormals and tangents for rendering. Now when i was using a simple vertex and pixel shader combination everything worked perfectly but since moving to include a hull and domain shader I'm slightly confused and getting strange results. My terrain is a high detail model but the textured results are very large patches of solid colour. My current setup passes the model data into the vertex shader then through the hull into the domain and then finally into the pixel shader for use in rendering. My only thought is that in my hull shader i pass the information into the domain shader per patch and this is producing the large areas of solid colour because each patch has identical information. Lighting and normal data are also slightly off but not as visibly as texturing. Below is a copy of my hull shader that does not work correctly because i think the way that i am passing the data through is incorrect. If anyone can help me out but suggesting an alternative way to get the required data into the pixel shader? or by showing me the correct way to handle the data in the hull shader id be very thankful! cbuffer TessellationBuffer { float tessellationAmount; float3 padding; }; struct HullInputType { float3 position : POSITION; float2 tex : TEXCOORD0; float3 normal : NORMAL; float3 tangent : TANGENT; float3 binormal : BINORMAL; float2 tex2 : TEXCOORD1; }; struct ConstantOutputType { float edges[3] : SV_TessFactor; float inside : SV_InsideTessFactor; }; struct HullOutputType { float3 position : POSITION; float2 tex : TEXCOORD0; float3 normal : NORMAL; float3 tangent : TANGENT; float3 binormal : BINORMAL; float2 tex2 : TEXCOORD1; float4 depthPosition : TEXCOORD2; }; ConstantOutputType ColorPatchConstantFunction(InputPatch<HullInputType, 3> inputPatch, uint patchId : SV_PrimitiveID) { ConstantOutputType output; output.edges[0] = tessellationAmount; output.edges[1] = tessellationAmount; output.edges[2] = tessellationAmount; output.inside = tessellationAmount; return output; } [domain("tri")] [partitioning("integer")] [outputtopology("triangle_cw")] [outputcontrolpoints(3)] [patchconstantfunc("ColorPatchConstantFunction")] HullOutputType ColorHullShader(InputPatch<HullInputType, 3> patch, uint pointId : SV_OutputControlPointID, uint patchId : SV_PrimitiveID) { HullOutputType output; output.position = patch[pointId].position; output.tex = patch[pointId].tex; output.tex2 = patch[pointId].tex2; output.normal = patch[pointId].normal; output.tangent = patch[pointId].tangent; output.binormal = patch[pointId].binormal; return output; } Edited to include the domain shader:- [domain("tri")] PixelInputType ColorDomainShader(ConstantOutputType input, float3 uvwCoord : SV_DomainLocation, const OutputPatch<HullOutputType, 3> patch) { float3 vertexPosition; PixelInputType output; // Determine the position of the new vertex. vertexPosition = uvwCoord.x * patch[0].position + uvwCoord.y * patch[1].position + uvwCoord.z * patch[2].position; output.position = mul(float4(vertexPosition, 1.0f), worldMatrix); output.position = mul(output.position, viewMatrix); output.position = mul(output.position, projectionMatrix); output.depthPosition = output.position; output.tex = patch[0].tex; output.tex2 = patch[0].tex2; output.normal = patch[0].normal; output.tangent = patch[0].tangent; output.binormal = patch[0].binormal; return output; }

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  • Ubuntu One and iPad

    - by Martin G Miller
    I have installed the Ubuntu One app for my iPad 3 running iOS 6. It runs and asked to access my pictures folder on the iPad, which I granted. Now it just displays a splash screen for the Ubuntu One but does not seem to be doing anything else. I can't figure out how to get it to see my regular Ubuntu One account that I have had for the last few years and use regularly between various Ubuntu computers I have.

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  • Removing date from Google SERP

    - by Tom Gullen
    We are going through our site analysing the SEO. I find that sometimes on a google results page, some results show a date, others don't. Example (from same query): I prefer the result not to have the date in it, as 20 Oct 2009 probably has an adverse effect on the clickability of the result. Is this Google putting it in? Or the page itself? Or a combination of both (IE, if over a certain age, it includes date). The two URLs are: http://www.scirra.com/forum/perlin-noise-plugin_topic38498.html http://www.scirra.com/forum/dungeon-maze-generator_topic40611.html Any way to remove the dates? I'm thinking, if the age of the thread is 4 months don't display the date on the page, then Google might not find a date reference for it?

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  • Why do my Google sitelinks show gibberish for a PDF link?

    - by Tom
    I have a website which Google lists nicely along with site links. One of the site links - to a PDF file - shows un-human gibberish e.g 67,8;45:: 56 83 @7<1. (7/0;,*;: /59( (7/0;,;<7, <7)(60:4 (9<7 /+ +2, VU I thought it might be due to the PDF's title property so I changed it. But there hasn't been an improvement to the site link. Other PDF site links are fine and display the title property as desired. Does anyone know how I might rectify this problem or what might be the cause? My uninformed guess is it's some transliteration problem between code and display text which, I suppose, means I ought to recondition the PDF file in some way. Not sure how.

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  • Positioning a sprite in XNA: Use ClientBounds or BackBuffer?

    - by Martin Andersson
    I'm reading a book called "Learning XNA 4.0" written by Aaron Reed. Throughout most of the chapters, whenever he calculates the position of a sprite to use in his call to SpriteBatch.Draw, he uses Window.ClientBounds.Width and Window.ClientBounds.Height. But then all of a sudden, on page 108, he uses PresentationParameters.BackBufferWidth and PresentationParameters.BackBufferHeight instead. I think I understand what the Back Buffer and the Client Bounds are and the difference between those two (or perhaps not?). But I'm mighty confused about when I should use one or the other when it comes to positioning sprites. The author uses for the most part Client Bounds both for checking whenever a moving sprite is of the screen and to find a spawn point for new sprites. However, he seems to make two exceptions from this pattern in his book. The first time is when he wants some animated sprites to "move in" and cross the screen from one side to another (page 108 as mentioned). The second and last time is when he positions a texture to work as a button in the lower right corner of a Windows Phone 7 screen (page 379). Anyone got an idea? I shall provide some context if it is of any help. Here's how he usually calls SpriteBatch.Draw (code example from where he positions a sprite in the middle of the screen [page 35]): spriteBatch.Draw(texture, new Vector2( (Window.ClientBounds.Width / 2) - (texture.Width / 2), (Window.ClientBounds.Height / 2) - (texture.Height / 2)), null, Color.White, 0, Vector2.Zero, 1, SpriteEffects.None, 0); And here is the first case of four possible in a switch statement that will set the position of soon to be spawned moving sprites, this position will later be used in the SpriteBatch.Draw call (page 108): // Randomly choose which side of the screen to place enemy, // then randomly create a position along that side of the screen // and randomly choose a speed for the enemy switch (((Game1)Game).rnd.Next(4)) { case 0: // LEFT to RIGHT position = new Vector2( -frameSize.X, ((Game1)Game).rnd.Next(0, Game.GraphicsDevice.PresentationParameters.BackBufferHeight - frameSize.Y)); speed = new Vector2(((Game1)Game).rnd.Next( enemyMinSpeed, enemyMaxSpeed), 0); break;

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  • Serving images from different domain

    - by Tom Gullen
    Google audit: Serve static content from a cookieless domain (15) 2.65KB of cookies were sent with the following static resources. Serve these static resources from a domain that does not set cookies: If my domain is widgets.com, should I set up a img.widgets.com that servers these resources? How beneficial is this? Edit I setup img.widgets.com to serve images from, and changed all images to this URL. But I still get that message?

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