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  • New Release of Oracle EPM (Enterprise Performance Management)

    - by Theresa Hickman
    I'm a huge fan of Hyperion products and consider Hyperion to be one of the best acquisitions Oracle has made in terms of applications. So I am really excited to talk about their latest release, Release 11.1.2 of the Oracle EPM System. This is EPM's largest release in 2 years, and it's jam-packed with new modules and features. In terms of brand new products, there are three: 1. Public Sector Planning and Budgeting meets the needs of public sector agencies, higher education, governments, etc. that have complex budget requirements. It supports position or employee-based budgeting and integrates with MS Office and your ERP ledgers to perform commitment control. 2. Hyperion Financial Close Management is a complete financial close solution that orchestrates the entire close process from subledgers and general ledger to financial reporting and disclosure submissions. And of course, it is integrated with GL systems and consolidation systems. I saw a demo of this and it looked pretty slick. They have this unified close calendar that looks like a regular calendar that gives each person participating in the close process a task list. It comes with a Gantt chart that shows the relationships and dependencies among closing tasks. There are dashboards to allow you to track the close progress and completion of tasks as well as perform trend analysis and see how much time is being spent on different activities in the close process. This gives you visibility that you never had before to understand where the bottlenecks are and where improvements could be made. I think what I liked best about this product was that it provides a central place for all participants to communicate their progress. When I worked as an Accountant, we used ad hoc tools, such as spreadsheets, Word documents, emails, and phone calls during the close process. I like the idea of having a central system to track the overall progress as well as automate the entire financial close process. Who knows, maybe Accountants won't have to revolve their lives around the month end close anymore with a tool like this. Those periodic fire drills can become predictable, well managed processes. 3. Disclosure Management is an out-of-the-box, pre-packaged XBRL solution to meet statutory reporting requirements. This product is really going to help companies improve the timeliness of producing financial reports. Reports can be authored using MS Word and Excel and then XBRL instance documents can be produced with its embedded XBRL tags. It even supports footnotes and disclosures of non-financial information. With a product like this, companies no longer have to outsource their XBRL filing; they can bring it back in house to save costs and time. In terms of other enhancements, they have ERP Integrator that provides integration and drill downs from Hyperion products to source systems, such as Oracle E-Business Suite, PeopleSoft, and SAP. No other vendor offers this level of integration. There's also a new product that links Oracle Essbase directly to Hyperion Financial Management for internal financial reporting, and new integrations between Hyperion Financial Management and Oracle's GRC products. They also improved the usability of Oracle Hyperion Planning. They made it much easier for end users to use the system via the web or via MS Excel when submitting plans and budgets. It is also integrated with intelligent approval workflows that are data-driven, user-configurable, and scenario-specific to efficiently streamline the budgeting process. Here's the press release from April 7, 2010. Here's the pre-recorded web cast where you can see the demos. Just register and watch the hour long presentation. And finally, here's the newsletter

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  • Editor's Notebook - Social Aura: Insights from the Oracle Social Media Summit

    - by user462779
    Panelists talk social marketing at the Oracle Social Media Summit On November 14, I traveled to Las Vegas for the first-ever Oracle Social Media Summit. The two day event featured an impressive collection of social media luminaries including: David Kirkpatrick (founder and CEO of Techonomy Media and author of The Facebook Effect), John Yi (Head of Marketing Partnerships, Facebook), Matt Dickman (EVP of Social Business Innovation, Weber Shandwick), and Lyndsay Iorio (Social Media & Communications Manager, NBC Sports Group) among others. It was also a great opportunity to talk shop with some of our new Vitrue and Involver colleagues who have been returning great social media results even before their companies were acquired by Oracle. I was live tweeting the event from @OracleProfit which was great for those who wanted to follow along with the proceedings from the comfort of their office or blackjack table. But I've also found over the years that live tweeting an event is a handy way to take notes: I can sift back through my record of what people said or thoughts I had at the time and organize the Twitter messages into some kind of summary account of the proceedings. I've had nearly a month to reflect on the presentations and conversations at the event and a few key topics have emerged: David Kirkpatrick's comment during the opening presentation really set the stage for the conversations that followed. Especially if you are a marketer or publisher, the idea that you are in a one-way broadcast relationship with your audience is a thing of the past. "Rising above the noise" does not mean reaching for a megaphone, ALL CAPS, or exclamation marks. Hype will not motivate social media denizens to do anything but unfollow and tune you out. But knowing your audience, creating quality content and/or offers for them, treating them with respect, and making an authentic effort to please them: that's what I believe is now necessary. And Kirkpatrick's comment early in the day really made the point. Later in the day, our friends @Vitrue demonstrated this point by elaborating on a comment by Facebook's John Yi. If a social strategy is comprised of nothing more than cutting/pasting the same message into different social media properties, you're missing the opportunity to have an actual conversation. That's not shouting at your audience, but it does feel like an empty gesture. Walter Benjamin, perplexed by auraless Twitter messages Not to get too far afield, but 20th century cultural critic Walter Benjamin has a concept that is useful for understanding the dynamics of the empty social media gesture: Aura. In his work The Work of Art in the Age of Mechanical Reproduction, Benjamin struggled to understand the difference he percieved between the value of a hand-made art object (a painting, wood cutting, sculpture, etc.) and a photograph. For Benjamin, aura is similar to the "soul" of an artwork--the intangible essence that is created when an artist picks up a tool and puts creative energy and effort into a work. I'll defer to Wikipedia: "He argues that the "sphere of authenticity is outside the technical" so that the original artwork is independent of the copy, yet through the act of reproduction something is taken from the original by changing its context. He also introduces the idea of the "aura" of a work and its absence in a reproduction." So make sure you put aura into your social interactions. Don't just mechanically reproduce them. Keeping aura in your interactions requires the intervention of an actual human being. That's why @NoahHorton's comment about content curation struck me as incredibly important. Maybe it's just my own prejudice, being in the content curation business myself. And it's not to totally discount machine-aided content management systems, content recommendation engines, and other tech-driven tools for building an exceptional content experience. It's just that without that human interaction--that editor who reviews the analytics and responds to user feedback--interactions over social media feel a bit empty. It is SOCIAL media, right? (We'll leave the conversation about social machines for another day). At the end of the day, experimentation is key. Just like trying to find that right joke to tell at the beginning of your presentation or that good opening like at a cocktail party, social media messages and interactions can take some trial and error. Don't be afraid to try things, tinker with incomplete ideas, abandon things that don't work, and engage in the conversation. And make sure your heart is in it, otherwise your audience can tell. And finally:

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  • Plan Caching and Query Memory Part I – When not to use stored procedure or other plan caching mechanisms like sp_executesql or prepared statement

    - by sqlworkshops
      The most common performance mistake SQL Server developers make: SQL Server estimates memory requirement for queries at compilation time. This mechanism is fine for dynamic queries that need memory, but not for queries that cache the plan. With dynamic queries the plan is not reused for different set of parameters values / predicates and hence different amount of memory can be estimated based on different set of parameter values / predicates. Common memory allocating queries are that perform Sort and do Hash Match operations like Hash Join or Hash Aggregation or Hash Union. This article covers Sort with examples. It is recommended to read Plan Caching and Query Memory Part II after this article which covers Hash Match operations.   When the plan is cached by using stored procedure or other plan caching mechanisms like sp_executesql or prepared statement, SQL Server estimates memory requirement based on first set of execution parameters. Later when the same stored procedure is called with different set of parameter values, the same amount of memory is used to execute the stored procedure. This might lead to underestimation / overestimation of memory on plan reuse, overestimation of memory might not be a noticeable issue for Sort operations, but underestimation of memory will lead to spill over tempdb resulting in poor performance.   This article covers underestimation / overestimation of memory for Sort. Plan Caching and Query Memory Part II covers underestimation / overestimation for Hash Match operation. It is important to note that underestimation of memory for Sort and Hash Match operations lead to spill over tempdb and hence negatively impact performance. Overestimation of memory affects the memory needs of other concurrently executing queries. In addition, it is important to note, with Hash Match operations, overestimation of memory can actually lead to poor performance.   To read additional articles I wrote click here.   In most cases it is cheaper to pay for the compilation cost of dynamic queries than huge cost for spill over tempdb, unless memory requirement for a stored procedure does not change significantly based on predicates.   The best way to learn is to practice. To create the below tables and reproduce the behavior, join the mailing list by using this link: www.sqlworkshops.com/ml and I will send you the table creation script. Most of these concepts are also covered in our webcasts: www.sqlworkshops.com/webcasts   Enough theory, let’s see an example where we sort initially 1 month of data and then use the stored procedure to sort 6 months of data.   Let’s create a stored procedure that sorts customers by name within certain date range.   --Example provided by www.sqlworkshops.com create proc CustomersByCreationDate @CreationDateFrom datetime, @CreationDateTo datetime as begin       declare @CustomerID int, @CustomerName varchar(48), @CreationDate datetime       select @CustomerName = c.CustomerName, @CreationDate = c.CreationDate from Customers c             where c.CreationDate between @CreationDateFrom and @CreationDateTo             order by c.CustomerName       option (maxdop 1)       end go Let’s execute the stored procedure initially with 1 month date range.   set statistics time on go --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-01-31' go The stored procedure took 48 ms to complete.     The stored procedure was granted 6656 KB based on 43199.9 rows being estimated.       The estimated number of rows, 43199.9 is similar to actual number of rows 43200 and hence the memory estimation should be ok.       There was no Sort Warnings in SQL Profiler.      Now let’s execute the stored procedure with 6 month date range. --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-06-30' go The stored procedure took 679 ms to complete.      The stored procedure was granted 6656 KB based on 43199.9 rows being estimated.      The estimated number of rows, 43199.9 is way different from the actual number of rows 259200 because the estimation is based on the first set of parameter value supplied to the stored procedure which is 1 month in our case. This underestimation will lead to sort spill over tempdb, resulting in poor performance.      There was Sort Warnings in SQL Profiler.    To monitor the amount of data written and read from tempdb, one can execute select num_of_bytes_written, num_of_bytes_read from sys.dm_io_virtual_file_stats(2, NULL) before and after the stored procedure execution, for additional information refer to the webcast: www.sqlworkshops.com/webcasts.     Let’s recompile the stored procedure and then let’s first execute the stored procedure with 6 month date range.  In a production instance it is not advisable to use sp_recompile instead one should use DBCC FREEPROCCACHE (plan_handle). This is due to locking issues involved with sp_recompile, refer to our webcasts for further details.   exec sp_recompile CustomersByCreationDate go --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-06-30' go Now the stored procedure took only 294 ms instead of 679 ms.    The stored procedure was granted 26832 KB of memory.      The estimated number of rows, 259200 is similar to actual number of rows of 259200. Better performance of this stored procedure is due to better estimation of memory and avoiding sort spill over tempdb.      There was no Sort Warnings in SQL Profiler.       Now let’s execute the stored procedure with 1 month date range.   --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-01-31' go The stored procedure took 49 ms to complete, similar to our very first stored procedure execution.     This stored procedure was granted more memory (26832 KB) than necessary memory (6656 KB) based on 6 months of data estimation (259200 rows) instead of 1 month of data estimation (43199.9 rows). This is because the estimation is based on the first set of parameter value supplied to the stored procedure which is 6 months in this case. This overestimation did not affect performance, but it might affect performance of other concurrent queries requiring memory and hence overestimation is not recommended. This overestimation might affect performance Hash Match operations, refer to article Plan Caching and Query Memory Part II for further details.    Let’s recompile the stored procedure and then let’s first execute the stored procedure with 2 day date range. exec sp_recompile CustomersByCreationDate go --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-01-02' go The stored procedure took 1 ms.      The stored procedure was granted 1024 KB based on 1440 rows being estimated.      There was no Sort Warnings in SQL Profiler.      Now let’s execute the stored procedure with 6 month date range. --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-06-30' go   The stored procedure took 955 ms to complete, way higher than 679 ms or 294ms we noticed before.      The stored procedure was granted 1024 KB based on 1440 rows being estimated. But we noticed in the past this stored procedure with 6 month date range needed 26832 KB of memory to execute optimally without spill over tempdb. This is clear underestimation of memory and the reason for the very poor performance.      There was Sort Warnings in SQL Profiler. Unlike before this was a Multiple pass sort instead of Single pass sort. This occurs when granted memory is too low.      Intermediate Summary: This issue can be avoided by not caching the plan for memory allocating queries. Other possibility is to use recompile hint or optimize for hint to allocate memory for predefined date range.   Let’s recreate the stored procedure with recompile hint. --Example provided by www.sqlworkshops.com drop proc CustomersByCreationDate go create proc CustomersByCreationDate @CreationDateFrom datetime, @CreationDateTo datetime as begin       declare @CustomerID int, @CustomerName varchar(48), @CreationDate datetime       select @CustomerName = c.CustomerName, @CreationDate = c.CreationDate from Customers c             where c.CreationDate between @CreationDateFrom and @CreationDateTo             order by c.CustomerName       option (maxdop 1, recompile)       end go Let’s execute the stored procedure initially with 1 month date range and then with 6 month date range. --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-01-30' exec CustomersByCreationDate '2001-01-01', '2001-06-30' go The stored procedure took 48ms and 291 ms in line with previous optimal execution times.      The stored procedure with 1 month date range has good estimation like before.      The stored procedure with 6 month date range also has good estimation and memory grant like before because the query was recompiled with current set of parameter values.      The compilation time and compilation CPU of 1 ms is not expensive in this case compared to the performance benefit.     Let’s recreate the stored procedure with optimize for hint of 6 month date range.   --Example provided by www.sqlworkshops.com drop proc CustomersByCreationDate go create proc CustomersByCreationDate @CreationDateFrom datetime, @CreationDateTo datetime as begin       declare @CustomerID int, @CustomerName varchar(48), @CreationDate datetime       select @CustomerName = c.CustomerName, @CreationDate = c.CreationDate from Customers c             where c.CreationDate between @CreationDateFrom and @CreationDateTo             order by c.CustomerName       option (maxdop 1, optimize for (@CreationDateFrom = '2001-01-01', @CreationDateTo ='2001-06-30'))       end go Let’s execute the stored procedure initially with 1 month date range and then with 6 month date range.   --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-01-30' exec CustomersByCreationDate '2001-01-01', '2001-06-30' go The stored procedure took 48ms and 291 ms in line with previous optimal execution times.    The stored procedure with 1 month date range has overestimation of rows and memory. This is because we provided hint to optimize for 6 months of data.      The stored procedure with 6 month date range has good estimation and memory grant because we provided hint to optimize for 6 months of data.       Let’s execute the stored procedure with 12 month date range using the currently cashed plan for 6 month date range. --Example provided by www.sqlworkshops.com exec CustomersByCreationDate '2001-01-01', '2001-12-31' go The stored procedure took 1138 ms to complete.      2592000 rows were estimated based on optimize for hint value for 6 month date range. Actual number of rows is 524160 due to 12 month date range.      The stored procedure was granted enough memory to sort 6 month date range and not 12 month date range, so there will be spill over tempdb.      There was Sort Warnings in SQL Profiler.      As we see above, optimize for hint cannot guarantee enough memory and optimal performance compared to recompile hint.   This article covers underestimation / overestimation of memory for Sort. Plan Caching and Query Memory Part II covers underestimation / overestimation for Hash Match operation. It is important to note that underestimation of memory for Sort and Hash Match operations lead to spill over tempdb and hence negatively impact performance. Overestimation of memory affects the memory needs of other concurrently executing queries. In addition, it is important to note, with Hash Match operations, overestimation of memory can actually lead to poor performance.   Summary: Cached plan might lead to underestimation or overestimation of memory because the memory is estimated based on first set of execution parameters. It is recommended not to cache the plan if the amount of memory required to execute the stored procedure has a wide range of possibilities. One can mitigate this by using recompile hint, but that will lead to compilation overhead. However, in most cases it might be ok to pay for compilation rather than spilling sort over tempdb which could be very expensive compared to compilation cost. The other possibility is to use optimize for hint, but in case one sorts more data than hinted by optimize for hint, this will still lead to spill. On the other side there is also the possibility of overestimation leading to unnecessary memory issues for other concurrently executing queries. In case of Hash Match operations, this overestimation of memory might lead to poor performance. When the values used in optimize for hint are archived from the database, the estimation will be wrong leading to worst performance, so one has to exercise caution before using optimize for hint, recompile hint is better in this case. I explain these concepts with detailed examples in my webcasts (www.sqlworkshops.com/webcasts), I recommend you to watch them. The best way to learn is to practice. To create the above tables and reproduce the behavior, join the mailing list at www.sqlworkshops.com/ml and I will send you the relevant SQL Scripts.     Register for the upcoming 3 Day Level 400 Microsoft SQL Server 2008 and SQL Server 2005 Performance Monitoring & Tuning Hands-on Workshop in London, United Kingdom during March 15-17, 2011, click here to register / Microsoft UK TechNet.These are hands-on workshops with a maximum of 12 participants and not lectures. For consulting engagements click here.     Disclaimer and copyright information:This article refers to organizations and products that may be the trademarks or registered trademarks of their various owners. Copyright of this article belongs to R Meyyappan / www.sqlworkshops.com. You may freely use the ideas and concepts discussed in this article with acknowledgement (www.sqlworkshops.com), but you may not claim any of it as your own work. This article is for informational purposes only; you use any of the suggestions given here entirely at your own risk.   R Meyyappan [email protected] LinkedIn: http://at.linkedin.com/in/rmeyyappan

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  • Code is not the best way to draw

    - by Bertrand Le Roy
    It should be quite obvious: drawing requires constant visual feedback. Why is it then that we still draw with code in so many situations? Of course it’s because the low-level APIs always come first, and design tools are built after and on top of those. Existing design tools also don’t typically include complex UI elements such as buttons. When we launched our Touch Display module for Netduino Go!, we naturally built APIs that made it easy to draw on the screen from code, but very soon, we felt the limitations and tedium of drawing in code. In particular, any modification requires a modification of the code, followed by compilation and deployment. When trying to set-up buttons at pixel precision, the process is not optimal. On the other hand, code is irreplaceable as a way to automate repetitive tasks. While tools like Illustrator have ways to repeat graphical elements, they do so in a way that is a little alien and counter-intuitive to my developer mind. From these reflections, I knew that I wanted a design tool that would be structurally code-centric but that would still enable immediate feedback and mouse adjustments. While thinking about the best way to achieve this goal, I saw this fantastic video by Bret Victor: The key to the magic in all these demos is permanent execution of the code being edited. Whenever a parameter is being modified, everything is re-executed immediately so that the impact of the modification is instantaneously visible. If you do this all the time, the code and the result of its execution fuse in the mind of the user into dual representations of a single object. All mental barriers disappear. It’s like magic. The tool I built, Nutshell, is just another implementation of this principle. It manipulates a list of graphical operations on the screen. Each operation has a nice editor, and translates into a bit of code. Any modification to the parameters of the operation will modify the bit of generated code and trigger a re-execution of the whole program. This happens so fast that it feels like the drawing reacts instantaneously to all changes. The order of the operations is also the order in which the code gets executed. So if you want to bring objects to the front, move them down in the list, and up if you want to move them to the back: But where it gets really fun is when you start applying code constructs such as loops to the design tool. The elements that you put inside of a loop can use the loop counter in expressions, enabling crazy scenarios while retaining the real-time edition features. When you’re done building, you can just deploy the code to the device and see it run in its native environment: This works thanks to two code generators. The first code generator is building JavaScript that is executed in the browser to build the canvas view in the web page hosting the tool. The second code generator is building the C# code that will run on the Netduino Go! microcontroller and that will drive the display module. The possibilities are fascinating, even if you don’t care about driving small touch screens from microcontrollers: it is now possible, within a reasonable budget, to build specialized design tools for very vertical applications. Direct feedback is a powerful ally in many domains. Code generation driven by visual designers has become more approachable than ever thanks to extraordinary JavaScript libraries and to the powerful development platform that modern browsers provide. I encourage you to tinker with Nutshell and let it open your eyes to new possibilities that you may not have considered before. It’s open source. And of course, my company, Nwazet, can help you develop your own custom browser-based direct feedback design tools. This is real visual programming…

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  • HP and Microsoft: That&rsquo;s What Friends Are For ?

    - by andrewbrust
    Today, HP pre-announced the second coming out for its recently acquired Palm webOS mobile operating system.  I happen to think webOS is quite good, and when the Palm Pre first came out, I thought it a worthwhile phone.  I was worried though that the platform would never attract the developer mindshare it needed to be competitive, and that turned out to be the case.  But then HP acquired Palm and announced it would be revamping the webOS offering, not only on phones, but also on tablets.  It later announced that it would also use webOS as an embedded solution on HP printers. The timing of this came shortly after HP had announced it would be producing a “Slate” product running Windows 7. After the Palm deal, HP became vague about whether the Windows-powered slate would actually come out.  They did, in fact, bring the Slate 500 to market, but by some accounts, they only built 5000 units. Another recent awkward moment between HP and Microsoft: HP withdrew itself from the Windows Home Server ecosystem.  That one hurt, as they were the dominant OEM there.  But Microsoft’s decision to kill Drive Extender had driven away many parties, not just HP. On Wednesday, HP came out with their TouchPad, and new phone models.  Not a nice thing for Windows Phone 7, but other OEMs are taking a wait and see attitude there too, I suppose.  There was one more zinger though, and it was bigger: HP announced they’d be porting webOS to PCs. No Windows Phone 7? OK. No Windows Home Server?  Whatcha gonna do?  But no Windows 7 either?  From HP?  What comes after that, no ink and toner? Some people think Microsoft’s been around too long to be relevant.  But HP started out making oscilloscopes!  The notion that HP is too cool for Windows school is a it far-fetched.  This is the company that bought EDS. This is the company that bought Compaq.  And Compaq was the company that bought Digital Equipment Corporation.  Somehow, I don’t think the VT 220 outclasses Windows PCs. What could possibly be going on?  My sense is that HP wants to put webOS on PCs that also have Windows, and that people will buy because they have Windows.  And for every one of those sold, HP gets to count, technically speaking, another webOS unit in the install base.  webOS is really nice, as I said.  But being good isn’t good enough when you are trying to get market share.  Number of units shipped matters.  The question is whether counting PCs with webOS installed, but dormant, is helpful to HP’s cause.  Seems like a funny way to account for market share, and a strange way to treat a big partner in Redmond.

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  • Oracle SOA Security for OUAF Web Services

    - by Anthony Shorten
    With the ability to use Oracle SOA Suite 11g with the Oracle Utilities Application Framework based products, an additional consideration needs to be configured to ensure correct integration. That additional consideration is security. By default, SOA Suite propagates any credentials from the calling application through to the interfacing applications. In most cases, this behavior is not appropriate as the calling application may use different credential stores and also some interfaces are “disconnected” from a calling application (for example, a file based load using the File Adapter). These situations require that the Web Service calls to the Oracle Utilities Application Framework based products have their own valid credentials. To do this the credentials must be attached at design time or at run time to provide the necessary credentials for the call. There are a number of techniques that can be used to do this: At design time, when integrating a Web Service from an Oracle Utilities Application Framework based product you can attach the security policy “oracle/wss_username_token_client_policy” in the composite.xml view. In this view select the Web Service you want to attach the policy to and right click to display the context menu and select “Configure WS Policies” and select the above policy from the list. If you are using SSL then you can use “oracle/wss_username_token_over_ssl_client_policy” instead. At design time, you can also specify the credential key (csf-key) associated with the above policy by selecting the policy and clicking “Edit Config Override Properties”. You name the key appropriately. Everytime the SOA components are deployed the credential configuration is also sent. You can also do this after deployment, or what I call at “runtime”, by specifying the policy and credential key in the Fusion Middleware Control. Refer to the Fusion Middleware Control documentation on how to do this. To complete the configuration you need to add a map and the key specified earlier to the credential store in the Oracle WebLogic instance used for Oracle SOA Suite. From Fusion Middleware Control, you do this by selecting the domain the SOA Suite is installed in a select “Credentials” from the context menu. You now need to add the credentials by adding the map “oracle.wsm.security” (the name is IMPORTANT) and creating a key with the necessary valid credentials. The example below added a key called “mdm.key”. The name I used is for example only. You can name the key anything you like as long as it corresponds to the key you specified in the design time component. Note: I used SYSUSER as an example credentials in the example, in real life you would use another credential as SYSUSER is not appropriate for production use. This key can be reused for other Oracle Utilities Application Framework Web Service integrations or you can use other keys for individual Web Service calls. Once the key is created and the SOA Suite components deployed the transactions should be able to be called as necessary. If you need to change the password for the credentials it can be done using the Fusion Middleware Control functionality.

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  • Oracle Announces Oracle Insurance Policy Administration for Life and Annuity 9.4

    - by helen.pitts(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Today's global insurers require the ability to provide higher levels of service and quickly bring to market life insurance and annuity products that not only help them stand out from the competition, but also stay current with local legislation. To succeed, they require agile and flexible core systems that enable them to meet the unique localization requirements of the markets in which they operate, whether in North America, Asia Pacific or the Pan-European Region. The release of Oracle Insurance Policy Administration for Life and Annuity 9.4, announced today, helps insurers meet this need with expanded international market capabilities that enable them to reduce risk and profitably compete wherever their business takes them. It offers expanded multi-language along with unit-linked product and fund processing capabilities that enable regional and global insurers to rapidly configure and deliver localized products – along with providing better service for end users through a single policy admin solution. Key enhancements include: Kanji/Kana language support, pre-defined content, and imperial date processing for the Japanese market New localization flexibility for configuring and managing international mailing addresses along with regional variations for client information Enhanced capability to calculate unit-linked pricing and valuation, in addition to market-based processing and pre-configured unit linked content Expanded role-based security and masking capability to further protect sensitive customer data Enhanced capability to restrict processing specified activities based on time of day and user role, reducing exposure to market timing risks Further capability to eliminate duplicate client records, helping to reduce underwriting risks and enhance servicing through a single view of the client "The ability to leverage a single, rules-driven policy administration system for multiple global operation centers can help insurers realize significant improvements in speed to market, customer service, compliance with regional regulations, and consolidation efforts,” noted Celent's Craig Weber, senior vice president, Insurance. “We believe such initiatives are necessary to help the industry address service and distribution imperatives." Helping our customers meet these mission-critical business imperatives is a key objective for Oracle Insurance. Active, ongoing dialogue with our customers is an important part of the process to help understand how our solutions are and can continue to help them achieve success in the marketplace. I had the opportunity to meet with several of our insurance customers at the Oracle Insurance Policy Administration Client Advisory Board meeting last week in Philadelphia, Penn. (View photos on the Oracle Insurance Facebook page.)   It was a great forum for Oracle Insurance and our clients. Discussion centered on the latest business and IT trends, with opportunities to learn more about the latest release of Oracle Insurance Policy Administration for Life and Annuity and other Oracle Insurance solutions such as data warehousing / business intelligence, while exchanging best practices for product innovation and servicing customers and sales channels. Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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  • SQL SERVER – Three Puzzling Questions – Need Your Answer

    - by pinaldave
    Last week I had asked three questions on my blog. I got very good response to the questions. I am planning to write summary post for each of three questions next week. Before I write summary post and give credit to all the valid answers. I was wondering if I can bring to notice of all of you this week. Why SELECT * throws an error but SELECT COUNT(*) does not This is indeed very interesting question as not quite many realize that this kind of behavior SQL Server demonstrates out of the box. Once you run both the code and read the explanation it totally makes sense why SQL Server is behaving how it is behaving. Also there is connect item is associated with it. Also read the very first comment by Rob Farley it also shares very interesting detail. Statistics are not Updated but are Created Once This puzzle has multiple right answer. I am glad to see many of the correct answer as a comment to this blog post. Statistics are very important and it really helps SQL Server Engine to come up with optimal execution plan. DBA quite often ignore statistics thinking it does not need to be updated, as they are automatically maintained if proper database setting is configured (auto update and auto create). Well, in this question, we have scenario even though auto create and auto update statistics are ON, statistics is not updated. There are multiple solutions but what will be your solution in this case? When to use Function and When to use Stored Procedure This question is rather open ended question – there is no right or wrong answer. Everybody developer has always used functions and stored procedures. Here is the chance to justify when to use Stored Procedure and when to use Functions. I want to acknowledge that they can be used interchangeably but there are few reasons when one should not do that. There are few reasons when one is better than other. Let us discuss this here. Your opinion matters. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, Readers Contribution, Readers Question, SQL, SQL Authority, SQL Performance, SQL Puzzle, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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  • How to Set Up Your Enterprise Social Organization?

    - by Richard Lefebvre
    By Mike Stiles on Dec 04, 2012 The rush for business organizations to establish, grow, and adopt social was driven out of necessity and inevitability. The result, however, was a sudden, booming social presence creating touch points with customers, partners and influencers, but without any corporate social organization or structure in place to effectively manage it. Even today, many business leaders remain uncertain as to how to corral this social media thing so that it makes sense for their enterprise. Imagine their panic when they hear one of the most beneficial approaches to corporate use of social involves giving up at least some hierarchical control and empowering employees to publicly engage customers. And beyond that, they should also be empowered, regardless of their corporate status, to engage and collaborate internally, spurring “off the grid” innovation. An HBR blog points out that traditionally, enterprise organizations function from the top down, and employees work end-to-end, structured around business processes. But the social enterprise opens up structures that up to now have not exactly been embraced by turf-protecting executives and managers. The blog asks, “What if leaders could create a future where customers, associates and suppliers are no longer seen as objects in the system but as valued sources of innovation, ideas and energy?” What if indeed? The social enterprise activates internal resources without the usual obsession with position. It is the dawn of mass collaboration. That does not, however, mean this mass collaboration has to lead to uncontrolled chaos. In an extended interview with Oracle, Altimeter Group analyst Jeremiah Owyang and Oracle SVP Reggie Bradford paint a complete picture of today’s social enterprise, including internal organizational structures Altimeter Group has seen emerge. One sign of a mature social enterprise is the establishing of a social Center of Excellence (CoE), which serves as a hub for high-level social strategy, training and education, research, measurement and accountability, and vendor selection. This CoE is led by a corporate Social Strategist, most likely from a Marketing or Corporate Communications background. Reporting to them are the Community Managers, the front lines of customer interaction and engagement; business unit liaisons that coordinate the enterprise; and social media campaign/product managers, social analysts, and developers. With content rising as the defining factor for social success, Altimeter also sees a Content Strategist position emerging. Across the enterprise, Altimeter has seen 5 organizational patterns. Watching the video will give you the pros and cons of each. Decentralized - Anyone can do anything at any time on any social channel. Centralized – One central groups controls all social communication for the company. Hub and Spoke – A centralized group, but business units can operate their own social under the hub’s guidance and execution. Most enterprises are using this model. Dandelion – Each business unit develops their own social strategy & staff, has its own ability to deploy, and its own ability to engage under the central policies of the CoE. Honeycomb – Every employee can do social, but as opposed to the decentralized model, it’s coordinated and monitored on one platform. The average enterprise has a whopping 178 social accounts, nearly ¼ of which are usually semi-idle and need to be scrapped. The last thing any C-suite needs is to cope with fragmented technologies, solutions and platforms. It’s neither scalable nor strategic. The prepared, effective social enterprise has a technology partner that can quickly and holistically integrate emerging platforms and technologies, such that whatever internal social command structure you’ve set up can continue efficiently executing strategy without skipping a beat. @mikestiles

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  • F# in ASP.NET, mathematics and testing

    - by DigiMortal
    Starting from Visual Studio 2010 F# is full member of .NET Framework languages family. It is functional language with syntax specific to functional languages but I think it is time for us also notice and study functional languages. In this posting I will show you some examples about cool things other people have done using F#. F# and ASP.NET As I am ASP/ASP.NET MVP I am – of course – interested in how people use different languages and technologies with ASP.NET. C# MVP Tomáš Petrícek writes about developing ASP.NET MVC applications using F#. He also shows how to use LINQ To SQL in F# (using F# PowerPack) and provides sample solution and Visual Studio 2010 template for F# MVC web applications. You may also find interesting how you can create controllers in F#. Excellent work, Tomáš! Vladimir Matveev has interesting example about how to use F# and ApplicationHost class to process ASP.NET requests ouside of IIS. This is simple and very straight-forward example and I strongly suggest you to take a look at it. Very cool example is project Strom in Codeplex. Storm is web services testing tool that is fully written on F#. Take a look at this site because Codeplex offers also source code besides binaries. Math Functional languages are strong in fields like mathematics and physics. When I wrote my C# example about BigInteger class I found out that recursive version of Fibonacci algorithm in C# is not performing well. In same time I made same experiment on F# and in F# there were no performance problems with recursive version. You can find F# version of Fibonacci algorithm from Bob Palmer’s blog posting Fibonacci numbers in F#. Although golden spiral is useful for solving many problems I looked for some practical code example and found one. Kean Walmsley published in his Through the Interface blog very interesting posting Creating Fibonacci spirals in AutoCAD using F#. There are also other cool examples you may be interested in. Using numerical components by Extreme Optimization  it is possible to make some numerical integration (quadrature method) using F# (also C# example is available). fsharp.it introduces factorials calculation on F#. Robert Pickering has made very good work on programming The Game of Life in Silverlight and F# – I definitely suggest you to try out this example as it is very illustrative too. Who wants something more complex may take a look at Newton basin fractal example in F# by Jonathan Birge. Testing After some searching and surfing I found out that there is almost everything available for F# to write tests and test your F# code. FsCheck - FsCheck is a port of Haskell's QuickCheck. Important parts of the manual for using FsCheck is almost literally "adapted" from the QuickCheck manual and paper. Any errors and omissions are entirely my responsibility. FsTest - This project is designed to Language Oriented Programming constructs around unit testing and behavior testing in F#. The goal of this project is to create a Domain Specific Language for testing F# code in a way that makes sense for functional programming. FsUnit - FsUnit makes unit-testing with F# more enjoyable. It adds a special syntax to your favorite .NET testing framework. xUnit.NET - xUnit.net is a developer testing framework, built to support Test Driven Development, with a design goal of extreme simplicity and alignment with framework features. It is compatible with .NET Framework 2.0 and later, and offers several runners: console, GUI, MSBuild, and Visual Studio integration via TestDriven.net, CodeRush Test Runner and Resharper. It also offers test project integration for ASP.NET MVC. Getting started Well, as a first thing you need Visual Studio 2010. Then take a look at these resources: F# samples @ MSDN Microsoft F# Developer Center @ MSDN F# Language Reference @ MSDN F# blog F# forums Real World Functional Programming: With Examples in F# and C# (Amazon) Happy F#-ing! :)

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  • A Forming Repository of Script Samples for Automating Windows Server 2012 and Windows 8

    - by Jialiang
    Compared with Windows Server 2008/R2 that provides about 230 cmdlets, Windows Server 2012 beats that by a factor of over 10 shipping ~ 2,430 cmdlets.  You can automate almost every aspect of the server.   The new PowerShell 3.0, like Windows Server 2012, has a ton of new features.  In this automation script-centric move, Microsoft All-In-One Script Framework (AIOSF) is ready to support IT Pros with many new services and offerings coming this year.  We sincerely hope that the IT community will benefit from the effort. Here is the first one among our new services and offerings:  The team is preparing a large set of Windows 8 / Windows Server 2012 script samples based on frequently asked IT tasks that we collect in TechNet forums and support calls to Microsoft.   Because the script topics come from frequently asked IT tasks, we hope that these script samples can be helpful to many IT Pros worldwide.   With the General Availability of Windows Server 2012, we release the first three Windows Server 2012 / Windows 8 script samples today.    Get Network Adapter Properties in Windows Server 2012 and Windows 8 (PowerShell) http://gallery.technet.microsoft.com/scriptcenter/Get-Network-Adapter-37c5a913 Description: This script could be used to get network adapter properties and advanced properties in Windows Server 2012 and Windows 8. It combines the outputs of Get-NetAdapter and Get-NetAdapterAdvancedProperty. It can generate a report of network adapter configuration settings. Use Scenarios: In a real world, IT Administrators are required to check the configuration of network adapters after the deployment of new servers. One typical example is the duplex setting of network adapters. Also, IT administrators need to maintain a server list which contains network adapter configuration settings in a regular basis. Before Windows Server 2012, IT administrators often feel difficulties to handle these tasks. Acknowledgement: Thanks Greg Gu from AIOSF for collecting this script topic, and writing the script sample.  Thanks James Adams (Microsoft Premier Field Engineer) for reviewing the script sample and ensuring its quality.   How to batch create virtual machines in Windows Server 2012 (PowerShell) http://gallery.technet.microsoft.com/scriptcenter/How-to-batch-create-9efd1811 Description: This PowerShell Script illustrates how to batch create multiple virtual machines based on comma delimited file by using PowerShell 3.0 in Windows Server 2012. Use Scenarios: IT admin requires to batch creating virtual machines in Windows Server 2012, although they can use few commands due to the lack of programming knowledge. Although it’s a set of Hyper-V command-lets within Windows PowerShell, IT Admins are reluctant to use them except simple a command which is widely used. Acknowledgement: Thanks Anders Wang from AIOSF for collecting this script topic and writing the script sample.  Thanks Christopher Norris for reviewing the script sample and ensuring its quality before publishing.   Remove Windows Store Apps in Windows 8 (PowerShell) http://gallery.technet.microsoft.com/scriptcenter/Remove-Windows-Store-Apps-a00ef4a4 Description: This script can be used to remove multiple Windows Store Apps from a user account in Windows 8. It provides a list of installed Windows Store applications. You can specify the application IDs, and remove them all at once. Use Scenarios: 1. In Windows 8, you can remove a single Windows Store App by right-clicking the tile in the Start menu and choosing the uninstall command.  However, no command is provided for removing multiple Windows Store Apps all at once. If you want to do so, you can use this script sample. 2. Sometimes Windows Store Apps may crash in Windows 8.  Even though you can successfully uninstall and reinstall the App, the application may still crash after the reinstallation.  In this situation, you can use this example script to remove these Windows Store Apps cleanly. Acknowledgement: Thanks Edward Qi from AIOSF for collecting the script idea and composing the script sample.  Thanks James Adams (Microsoft Premier Field Engineer) for reviewing the script sample and ensuring its quality.   This is just the beginning, and more and more script samples are coming.  You can follow our blog (http://blogs.technet.com/b/onescript) to get the latest customer-driven script samples for Windows Server 2012 and Windows 8.

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  • Now Shipping! NetAdvantage for .NET 2010 Volume 3!

    The new NetAdvantage Ultimate includes all four Line of Business user interface control sets for ASP .NET, Windows Forms, WPF and Silverlight plus two advanced Data Visualization UI control sets for WPF and Silverlight. With six NetAdvantage products in one robust package, Infragistics® gives you hundreds of controls and infinite development possibilities. Unified XAML Product Strategy-Share Code, Get More Controls In the 10.3 release, Infragistics continues to deliver code parity between the XAML platforms, WPF and Silverlight. In the line of business toolsets, Infragistics introduces the new xamSchedule™, full-featured, Outlook® 2010-style schedule controls, and the new xamDataTree™, a data bound tree view that comfortably handles tens of thousands of tree nodes. Mimicking our Silverlight Drag and Drop Framework, the WPF Drag and Drop Framework CTP empowers you to add your own rich touches to your applications. Track Users' Behaviors New to all NetAdvantage Silverlight controls is the Infragistics Analytics Framework (IGAF), which empowers you to track user behavior in RIAs running on Silverlight 4. Building on the Microsoft® Silverlight Analytics Framework, with IGAF you can analyze the user's behaviors to ensure the experience you want to deliver. NetAdvantage for Windows Forms--New Office® 2010 Ribbon and Application Menu 2010 Create new experiences with Windows Forms. Now with Office 2010 styling, NetAdvantage for Windows Forms has new features such as Microsoft® Office 2010 ribbon and enhanced Infragistics.Excel to export the contents of the high performance WinGrid™ into Microsoft Excel® 2010. The new Windows Message Support enables Infragistics standalone editor controls to process numerous Windows® OS messages, allowing them to respond just like native controls to changes in the Windows environment. Create Faster Web 2.0 Experiences with NetAdvantage for ASP .NET Infragistics continues to push the envelope to deliver the fastest ASP .NET WebForms controls available on the market. Our lightning fast ASP .NET grids are now enhanced with XPS/PDF Exporting and Summary Rows. This release also includes support for jQuery Templating (as a CTP) within our WebDataGrid™ and WebDataTree™ controls allowing you to quickly cut down overall page size. Deliver Business Intelligence with Power, Flexibility and the Office 2010 Experience NetAdvantage for WPF Data Visualization and NetAdvantage for Silverlight Data Visualization help you deliver flexible, powerful and usable end user experiences in Business Intelligence applications. Both suites include the Pivot Grid that delivers the full power of online analytical processing (OLAP) to present multi-dimensional data, sliced and diced in cross-tabulated form for end users to drill down into, interact with and easily extract meaning from the data. Mapping Made Easy 10.3 marks the official release of the WPF Data Visualization xamMap™ control to map anything and everything from geographic to geo-spacial mapping data. Map layers allow you to add successive levels of detail, navigational panes for panning in all directions, color swatch panes that facilitate value scales like Choropleth shading, and scale panes allowing users to zoom-in and out. Both toolsets introduce the first of many relationship maps! With the xamOrgChart™ CTP you can map out organizational charts of up to 50K employees, competitive brackets (think World Cup) and any other relational, organizational map your application needs. http://www.infragistics.com span.fullpost {display:none;}

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  • Get to Know a Candidate (9 of 25): Gary Johnson&ndash;Libertarian Party

    - by Brian Lanham
    DISCLAIMER: This is not a post about “Romney” or “Obama”. This is not a post for whom I am voting. Information sourced for Wikipedia. Johnson served as the 29th Governor of New Mexico from 1995 to 2003, as a member of the Republican Party, and is known for his low-tax libertarian views and his strong emphasis on personal health and fitness. While a student at the University of New Mexico in 1974, Johnson sustained himself financially by working as a door-to-door handyman. In 1976 he founded Big J Enterprises, which grew from this one-person venture to become one of New Mexico's largest construction companies. He entered politics for the first time by running for Governor of New Mexico in 1994 on a fiscally conservative, low-tax, anti-crime platform. Johnson won the Republican Party of New Mexico's gubernatorial nomination, and defeated incumbent Democratic governor Bruce King by 50% to 40%. He cut the 10% annual growth in the budget: in part, due to his use of the gubernatorial veto 200 times during his first six months in office, which gained him the nickname "Governor Veto". Johnson sought re-election in 1998, winning by 55% to 45%. In his second term, he concentrated on the issue of school voucher reforms, as well as campaigning for marijuana decriminalization and opposition to the War on Drugs. During his tenure as governor, Johnson adhered to a stringent anti-tax and anti-bureaucracy policy driven by a cost–benefit analysis rationale, setting state and national records for his use of veto powers: more than the other 49 contemporary governors put together. Term-limited, Johnson could not run for re-election at the end of his second term. As a fitness enthusiast, Johnson has taken part in several Ironman Triathlons, and he climbed Mount Everest in May 2003. After leaving office, Johnson founded the non-profit Our America Initiative in 2009, a political advocacy committee seeking to promote policies such as free enterprise, foreign non-interventionism, limited government and privatization. The Libertarian Party is the third largest political party in the United States. It is also identified by many as the fastest growing political party in the United States. The political platform of the Libertarian Party reflects the ideas of libertarianism, favoring minimally regulated markets, a less powerful state, strong civil liberties (including support for Same-sex marriage and other LGBT rights), cannabis legalization and regulation, separation of church and state, open immigration, non-interventionism and neutrality in diplomatic relations (i.e., avoiding foreign military or economic entanglements with other nations), freedom of trade and travel to all foreign countries, and a more responsive and direct democracy. Members of the Libertarian Party have also supported the repeal of NAFTA, CAFTA, and similar trade agreements, as well as the United States' exit from the United Nations, WTO, and NATO. Although there is not an officially labeled political position of the party, it is considered by many to be more right-wing than the Democratic Party but more left-wing than the Republican Party when comparing the parties' positions to each other, placing it at or above the center. In the 30 states where voters can register by party, there are over 282,000 voters registered as Libertarians. Hundreds of Libertarian candidates have been elected or appointed to public office, and thousands have run for office under the Libertarian banner. The Libertarian Party has many firsts in its credit, such as being the first party to get an electoral vote for a woman in a United States presidential election. Learn more about Gary Johnson and Libertarian Party on Wikipedia.

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  • Employee Info Starter Kit: Project Mission

    - by Mohammad Ashraful Alam
    Employee Info Starter Kit is an open source ASP.NET project template that is intended to address different types of real world challenges faced by web application developers when performing common CRUD operations. Using a single database table ‘Employee’, it illustrates how to utilize Microsoft ASP.NET 4.0, Entity Framework 4.0 and Visual Studio 2010 effectively in that context. Employee Info Starter Kit is highly influenced by the concept ‘Pareto Principle’ or 80-20 rule. where it is targeted to enable a web developer to gain 80% productivity with 20% of effort with respect to learning curve and production. User Stories The user end functionalities of this starter kit are pretty simple and straight forward that are focused in to perform CRUD operation on employee records as described below. Creating a new employee record Read existing employee record Update an existing employee record Delete existing employee records Key Technology Areas ASP.NET 4.0 Entity Framework 4.0 T-4 Template Visual Studio 2010 Architectural Objective There is no universal architecture which can be considered as the best for all sorts of applications around the world. Based on requirements, constraints, environment, application architecture can differ from one to another. Trade-off factors are one of the important considerations while deciding a particular architectural solution. Employee Info Starter Kit is highly influenced by the concept ‘Pareto Principle’ or 80-20 rule, where it is targeted to enable a web developer to gain 80% productivity with 20% of effort with respect to learning curve and production. “Productivity” as the architectural objective typically also includes other trade-off factors as well as, such as testability, flexibility, performance etc. Fortunately Microsoft .NET Framework 4.0 and Visual Studio 2010 includes lots of great features that have been implemented cleverly in this project to reduce these trade-off factors in the minimum level. Why Employee Info Starter Kit is Not a Framework? Application frameworks are really great for productivity, some of which are really unavoidable in this modern age. However relying too many frameworks may overkill a project, as frameworks are typically designed to serve wide range of different usage and are less customizable or editable. On the other hand having implementation patterns can be useful for developers, as it enables them to adjust application on demand. Employee Info Starter Kit provides hundreds of “connected” snippets and implementation patterns to demonstrate problem solutions in actual production environment. It also includes Visual Studio T-4 templates that generate thousands lines of data access and business logic layer repetitive codes in literally few seconds on the fly, which are fully mock testable due to language support for partial methods and latest support for mock testing in Entity Framework. Why Employee Info Starter Kit is Different than Other Open-source Web Applications? Software development is one of the rapid growing industries around the globe, where the technology is being updated very frequently to adapt greater challenges over time. There are literally thousands of community web sites, blogs and forums that are dedicated to provide support to adapt new technologies. While some are really great to enable learning new technologies quickly, in most cases they are either too “simple and brief” to be used in real world scenarios or too “complex and detailed” which are typically focused to achieve a product goal (such as CMS, e-Commerce etc) from "end user" perspective and have a long duration learning curve with respect to the corresponding technology. Employee Info Starter Kit, as a web project, is basically "developer" oriented which actually considers a hybrid approach as “simple and detailed”, where a simple domain has been considered to intentionally illustrate most of the architectural and implementation challenges faced by web application developers so that anyone can dive into deep into the corresponding new technology or concept quickly. Roadmap Since its first release by 2008 in MSDN Code Gallery, Employee Info Starter Kit gained a huge popularity in ASP.NET community and had 1, 50,000+ downloads afterwards. Being encouraged with this great response, we have a strong commitment for the community to provide support for it with respect to latest technologies continuously. Currently hosted in Codeplex, this community driven project is planned to have a wide range of individual editions, each of which will be focused on a selected application architecture, framework or platform, such as ASP.NET Webform, ASP.NET Dynamic Data, ASP.NET MVC, jQuery Ajax (RIA), Silverlight (RIA), Azure Service Platform (Cloud), Visual Studio Automated Test etc. See here for full list of current and future editions.

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  • Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

    - by john.webb(at)oracle.com
    Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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  • Silverlight Cream for March 14, 2011 -- #1060

    - by Dave Campbell
    In this Issue: Lazar Nikolov, Rudi Grobler, WindowsPhoneGeek, Jesse Liberty, Pete Brown, Jessica Foster, Chris Rouw, Andy Beaulieu, and Colin Eberhardt. Above the Fold: Silverlight: "A Silverlight Resizable TextBlock (and other resizable things)" Colin Eberhardt WP7: "Retrofitting the Trial API" Jessica Foster Shoutouts: Rudi Grobler has a post up that's not Silverlight, but it's cool stuff you may be interested in: WPF Themes now available on NuGet From SilverlightCream.com: Simulating rain in Silverlight Lazar Nikolov has a cool tutorial up at SilverlightShow... Simulating rain. Nice demo near to top, and source code plus a very nice tutorial on the entire process. Making the ApplicationBar bindable Rudi Grobler has a couple new posts up... first this one on making the WP7 AppBar bindable... he's created 2 simple wrappers that make it possible to bind to a method... with source as usual! All about Splash Screens in WP7 – Creating animated Splash Screen WindowsPhoneGeek's latest is about splash screens in WP7, but he goes one better with animated splash screens. Lots of good information including closing points in more of a FAQ-style listing. Testing Network Availability Jesse Liberty's latest is on testing for network availability in your WP7 app. This should be required reading for anyone building a WP7 app, since you never know when the network is going to be there or not. Lighting up on Windows 7 with Native Extensions for Microsoft Silverlight Pete Brown's latest post is about the Native Extensions for Microsoft Silverlight or NESL library. Pete describes what NESL is, a link to the library, installing it, and tons more information. If you wanna know or try NESL... this looks like the place to start. Retrofitting the Trial API Jessica Foster paused on the way to shipping her WP7 app to add in the trial API code. Check out what she went through to complete that task, as she explains the steps and directions she took. Good description, links, and code. WP7 Insights #2: Creating a Splash Screen in WP7 In the 2nd post in his series on WP7 development, Chris Rouw is discussing a WP7 splash screen. He gives some good external links for references then gets right into discussing his code. Air Hockey for Windows Phone 7 Andy Beaulieu shares a tutorial he wrote for the Expression Toolbox site, using the Physics Helper Library and Farseer Physics Engine -- an Air Hockey game for WP7. A Silverlight Resizable TextBlock (and other resizable things) I think Michael Washington had the best comment about Colin Eberhardt's latest outing: "Another WOW example" ... drop this in the pretty darn cool category: an attached behavior that uses a Thumb control within a popup to adorn any UI element to allow the user to resize it! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • A brief introduction to BRM and architecture

    - by Yani Miguel
    Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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  • Understanding the JSF Lifecycle and ADF Optimized Lifecycle

    - by Steven Davelaar
    While coaching ADF development teams over the years, I have noticed that many developers lack a basic understanding of Java Server Faces, in particular the JSF lifecycle and how ADF optimizes this lifecycle in specific situations. As a result, ADF developers who are tasked to build a seemingly simple ADF page, can get extremely frustrated by the -in their eyes- unexpected or unlogical behavior of ADF.  They start to play with the immediate property and the partialTriggers property in a trial-and-error manner. Often, they play with these properties until their specific issue is solved, unaware of other more severe bugs that might be introduced by the values they choose for these properties. So, I decided to submit a presentation for the UKOUG entitled "What you need to know about JSF to be succesful with ADF".  The abstract was accepted, and I started putting together the presentation and demo application. I built up a demo application step-by-step, trying to cover the JSF-related  top issues and challenges I encountered over the years in a simple "Hello World" demo. This turned out to be both a very time-consuming and very interesting journey. I had never thought I would learn so much myself in preparing this presentation. I never thought I would end up with potentially controversial conclusions like "Never set immediate=true on an editable component".  I did not realize the sometimes immense implications of the ADF optimized lifecycle beforehand. I never thought that "Hello World" demo's could get so complex. But as I went on I was confident this was valuable material, even for experienced ADF developers with a good understanding of JSF. When I finished, I realized the original title and abstract was misleading, as was the target audience. Yes, it was covering the JSF lifecycle, but no other aspects of JSF you need to know for ADF development. Yes, it was covering some JSF basics as mentioned in the abstract, but all in all it had become a pretty advanced presentation. At the same time, the issues discussed are very common, novice ADF developers might easily run into them while building their first pages. I ran out of time, so I decided to just present what I had, apologizing at the beginning for the misleading title, showing a second slide with a better title "18 invaluable lessons about ADF-JSF interaction". I think the presentation was well received overall, although people who don't like it or don't understand it, usually don't come and tell you afterwards.... I am still struggling with the title, for this blog post I used yet another title, anyway, you can download the presentation-that-still-lacks-a-good-title here. The finished JDev 11.1.1.6 demo app can be downloaded here.  The 18 lessons mentioned in the presentation are summarized here. As mentioned on the last slide, print out the lessons, and learn them by heart, I am pretty sure it will save you lots of time and frustration!

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  • Should I choose Doctrine 2 or Propel 1.5/1.6, and why?

    - by Billy ONeal
    I'd like to hear from those who have used Doctrine 2 (or later) and Propel 1.5 (or later). Most comparisons between these two object relational mappers are based on old versions -- Doctrine 1 versus Propel 1.3/1.4, and both ORMs went through significant redesigns in their recent revisions. For example, most of the criticism of Propel seems to center around the "ModelName Peer" classes, which are deprecated in 1.5 in any case. Here's what I've accumulated so far (And I've tried to make this list as balanced as possible...): Propel Pros Extremely IDE friendly, because actual code is generated, instead of relying on PHP magic methods. This means IDE features like code completion are actually helpful. Fast (In terms of database usage -- no runtime introspection is done on the database) Clean migration between schema versions (at least in the 1.6 beta) Can generate PHP 5.3 models (i.e. namespaces) Easy to chain a lot of things into a single database query with things like useXxx methods. (See the "code completion" video above) Cons Requires an extra build step, namely building the model classes. Generated code needs rebuilt whenever Propel version is changed, a setting is changed, or the schema changes. This might be unintuitive to some and custom methods applied to the model are lost. (I think?) Some useful features (i.e. version behavior, schema migrations) are in beta status. Doctrine Pros More popular Doctrine Query Language can express potentially more complicated relationships between data than easily possible with Propel's ActiveRecord strategy. Easier to add reusable behaviors when compared with Propel. DocBlock based commenting for building the schema is embedded in the actual PHP instead of a separate XML file. Uses PHP 5.3 Namespaces everywhere Cons Requires learning an entirely new programming language (Doctrine Query Language) Implemented in terms of "magic methods" in several places, making IDE autocomplete worthless. Requires database introspection and thus is slightly slower than Propel by default; caching can remove this but the caching adds considerable complexity. Fewer behaviors are included in the core codebase. Several features Propel provides out of the box (such as Nested Set) are available only through extensions. Freakin' HUGE :) This I have gleaned though only through reading the documentation available for both tools -- I've not actually built anything yet. I'd like to hear from those who have used both tools though, to share their experience on pros/cons of each library, and what their recommendation is at this point :)

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  • Silverlight Cream for April 22, 2010 -- #844

    - by Dave Campbell
    In this Issue: Miroslav Miroslavov, David Anson, Mike Snow, Jason Alderman, Denis Gladkikh, John Papa, Adam Kinney, and CrocusGirl. Shoutout: Mike Snow is moving his blog to Silverlight Tips of The Day... his first is a repeat of number 110 of the last list, but you'll want to bookmark the page. Falling in the 'too cool not to mention' category... Pete Brown posted another MIX10 interview: New Channel 9 Video: Josh Blake on NaturalShow Multi-touch in WPF Adam Kinney announced that the Upgrade to Expression Studio v4 for free – now in writing! From SilverlightCream.com: Visuals staring at the mouse cursor Miroslav Miroslavov at SilverlightShow has a first part post up on the design of the CompleteIT site... going through the 'follow the mouse' effect that is so cool on the main page... with source. Today's DataVisualizationDemos release includes new demos showing off stacked series behavior Falling squarly into the category of "when does he sleep"... David Anson has another Visualization post up today... adding a stacked series and Text-to-Chat sample. Silverlight: Unable to start Debugging. The Silverlight managed debugging package isn’t installed. Mike Snow has a tip up about what to do if you get an "Unable to start debugging" box when you crank up VS ... not a great solution, but it's a solution. Introducing Pillbox for Windows Phone The folks at Veracity definitely have way too much fun with technology :) ... check out the WP7 app that Jason Alderman blogged about... he has a link out to another page with screenshots... oh, AND the code... Export data to Excel from Silverlight/WPF DataGrid Denis Gladkikh demonstrates using COM Interop to export to Excel from both WPF and Silverlight. He discusses isses he had and has all the source for both platforms available. Silverlight TV 21: Silverlight 4 - A Customer's Perspective John Papa has Silverlight TV number 21 up and he's chatting with Franck Jeannin of Ormetis, Ward Bell of IdeaBlade, and Dave Wolf of Cynergy Systems, all presenters in the Keynote at DevConnections. Avatar Mosaic -Experimenting with the Artefact Animator Adam Kinney spent enough time with Artefact Animator to put up a lengthy post about it including his project. Artefact Animator itself is available on CodePlex, and Adam has the link... this looks like good stuff. Windows Phone 7 Design Notes – Part2: Metro + Adrian Frutiger CrocusGirl continues her WP7 Metro discussion with a great long post on background she's researched and some of her own work with typography... a great read. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • SQL SERVER – A Puzzle Part 3 – Fun with SEQUENCE in SQL Server 2012 – Guess the Next Value

    - by pinaldave
    Before continuing this blog post – please read the two part of the SEQUENCE Puzzle here A Puzzle – Fun with SEQUENCE in SQL Server 2012 – Guess the Next Value and A Puzzle Part 2 – Fun with SEQUENCE in SQL Server 2012 – Guess the Next Value Where we played a simple guessing game about predicting next value. The answers the of puzzle is shared on the blog posts as a comment. Now here is the next puzzle based on yesterday’s puzzle. I recently shared the puzzle of the blog post on local user group and it was appreciated by attendees. First execute the script which I have written here. Today’s script is bit different than yesterday’s script as well it will require you to do some service related activities. I suggest you try this on your personal computer’s test environment when no one is working on it. Do not attempt this on production server as it will for sure get you in trouble. The purpose to learn how sequence behave during the unexpected shutdowns and services restarts. Now guess what will be the next value as requested in the query. USE AdventureWorks2012 GO -- Create sequence CREATE SEQUENCE dbo.SequenceID AS BIGINT START WITH 1 INCREMENT BY 1 MINVALUE 1 MAXVALUE 500 CYCLE CACHE 100; GO -- Following will return 1 SELECT next value FOR dbo.SequenceID; ------------------------------------- -- simulate server crash by restarting service -- do not attempt this on production or any server in use ------------------------------------ -- Following will return ??? SELECT next value FOR dbo.SequenceID; -- Clean up DROP SEQUENCE dbo.SequenceID; GO Once the server is restarted what will be the next value for SequenceID. We can learn interesting trivia’s about this new feature of SQL Server using this puzzle. Hint: Pay special attention to the difference between new number and earlier number. Can you see the same number in the definition of the CREATE SEQUENCE? Bonus Question: How to avoid the behavior demonstrated in above mentioned query. Does it have any effect of performance? I suggest you try to attempt to answer this question without running this code in SQL Server 2012. You can restart SQL Server using command prompt as well. I will follow up of the answer in comments below. Recently my friend Vinod Kumar wrote excellent blog post on SQL Server 2012: Using SEQUENCE, you can head over there for learning sequence in details. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • AI for a mixed Turn Based + Real Time battle system - Something "Gambit like" the right approach?

    - by Jason L.
    This is maybe a question that's been asked 100 times 1,000 different ways. I apologize for that :) I'm in the process of building the AI for a game I'm working on. The game is a turn based one, in the vein of Final Fantasy but also has a set of things that happen in real time (reactions). I've experimented with FSM, HFSMs, and Behavior Trees. None of them felt "right" to me and all felt either too limiting or too generic / big. The idea I'm toying with now is something like a "Rules engine" that could be likened to the Gambit system from Final Fantasy 12. I would have a set of predefined personalities. Each of these personalities would have a set of conditions it would check on each event (Turn start, time to react, etc). These conditions would be priority ordered, and the first one that returns true would be the action I take. These conditions can also point to a "choice" action, which is just an action that will make a choice based on some Utility function. Sort of a mix of FSM/HFSM and a Utility Function approach. So, a "gambit" with the personality of "Healer" may look something like this: (ON) Ally HP = 0% - Choose "Relife" spell (ON) Ally HP < 50% - Choose Heal spell (ON) Self HP < 65% - Choose Heal spell (ON) Ally Debuff - Choose Debuff Removal spell (ON) Ally Lost Buff - Choose Buff spell Likewise, a "gambit" with the personality of "Agressor" may look like this: (ON) Foe HP < 10% - Choose Attack skill (ON) Foe any - Choose target - Choose Attack skill (ON) Self Lost Buff - Choose Buff spell (ON) Foe HP = 0% - Taunt the player What I like about this approach is it makes sense in my head. It also would be extremely easy to build an "AI Editor" with an approach like this. What I'm worried about is.. would it be too limiting? Would it maybe get too complicated? Does anyone have any experience with AIs in Turn Based games that could maybe provide me some insight into this approach.. or suggest a different approach? Many thanks in advance!!!

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  • Welcome Oracle Data Integration 12c: Simplified, Future-Ready Solutions with Extreme Performance

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 The big day for the Oracle Data Integration team has finally arrived! It is my honor to introduce you to Oracle Data Integration 12c. Today we announced the general availability of 12c release for Oracle’s key data integration products: Oracle Data Integrator 12c and Oracle GoldenGate 12c. The new release delivers extreme performance, increase IT productivity, and simplify deployment, while helping IT organizations to keep pace with new data-oriented technology trends including cloud computing, big data analytics, real-time business intelligence. With the 12c release Oracle becomes the new leader in the data integration and replication technologies as no other vendor offers such a complete set of data integration capabilities for pervasive, continuous access to trusted data across Oracle platforms as well as third-party systems and applications. Oracle Data Integration 12c release addresses data-driven organizations’ critical and evolving data integration requirements under 3 key themes: Future-Ready Solutions Extreme Performance Fast Time-to-Value       There are many new features that support these key differentiators for Oracle Data Integrator 12c and for Oracle GoldenGate 12c. In this first 12c blog post, I will highlight only a few:·Future-Ready Solutions to Support Current and Emerging Initiatives: Oracle Data Integration offer robust and reliable solutions for key technology trends including cloud computing, big data analytics, real-time business intelligence and continuous data availability. Via the tight integration with Oracle’s database, middleware, and application offerings Oracle Data Integration will continue to support the new features and capabilities right away as these products evolve and provide advance features. E    Extreme Performance: Both GoldenGate and Data Integrator are known for their high performance. The new release widens the gap even further against competition. Oracle GoldenGate 12c’s Integrated Delivery feature enables higher throughput via a special application programming interface into Oracle Database. As mentioned in the press release, customers already report up to 5X higher performance compared to earlier versions of GoldenGate. Oracle Data Integrator 12c introduces parallelism that significantly increases its performance as well. Fast Time-to-Value via Higher IT Productivity and Simplified Solutions:  Oracle Data Integrator 12c’s new flow-based declarative UI brings superior developer productivity, ease of use, and ultimately fast time to market for end users.  It also gives the ability to seamlessly reuse mapping logic speeds development.Oracle GoldenGate 12c ‘s Integrated Delivery feature automatically optimally tunes the process, saving time while improving performance. This is just a quick glimpse into Oracle Data Integrator 12c and Oracle GoldenGate 12c. On November 12th we will reveal much more about the new release in our video webcast "Introducing 12c for Oracle Data Integration". Our customer and partner speakers, including SolarWorld, BT, Rittman Mead will join us in launching the new release. Please join us at this free event to learn more from our executives about the 12c release, hear our customers’ perspectives on the new features, and ask your questions to our experts in the live Q&A. Also, please continue to follow our blogs, tweets, and Facebook updates as we unveil more about the new features of the latest release. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • What Counts For a DBA: Ego

    - by Louis Davidson
    Leaving aside, for a second, Freud’s psychoanalytical definitions, the term “ego” generally refers to a person’s sense of self, and their self-esteem. In casual usage, however, it usually appears in the adjectival form, “egotistical” (most often followed by “jerk”). You don’t need to be a jerk to be a DBA; humility is important. However, ego is important too. A good DBA needs a certain degree of self-esteem…a belief and pride in what he or she can do better than anyone else can. The ideal DBA needs to be humble enough to admit when they are wrong but egotistical enough to know when they are right, and to stand up for that knowledge and make their voice heard. In most organizations, the DBA team is seriously outnumbered by headstrong developers and clock driven managers, and “great” DBAs will often be outnumbered by…well…the not so great. In order to be heard in this environment, a DBA will not only need to be very skilled, but will also need a healthy dose of ego. As Freud might have put it, the unconscious desire of the DBA (the id) is for iron-fist control over their databases, and code that runs in them. However, the ego moderates this desire, seeking to “satisfy the id in realistic ways that, in the long term, bring benefit rather than grief“. In other words, the ego understands the need to exert a measure of control and self-belief, but also to tolerate and play nicely with developers and other DBAs. The trick, naturally, is learning how to be heard when it is important, but also to make everyone around you welcome that input, even when you have to be bold to make the “I know what I am talking about, and you…well…not so much” decisions. Consider a baseball team, bottom of the ninth inning of the championship game, man on first and down one run. Almost anyone on that team will have the ability to hit a home run, but only one or two will have the iron belief that they can pull it off in this critical, end-game situation. The player you need in this situation is the one who has passionately gone the extra mile preparing for just this moment, is bursting at the seams with self-confidence, and can look the coach in the eye and state, boldly, “Put me in, I am your best bet“. Likewise, on those occasions when high customer demand coincides with copious system errors, and panic is bubbling just beneath the surface, you don’t need the minimally qualified support person, armed with the “reboot and hope” technique (though that sometimes works!). You need the DBA who steps up and says, “Put me in” and has the skill and tenacity to back up those words and to fix the pinpoint and fix the problem, whatever it takes, while keeping customers and managers happy. Of course, the egotistical DBA will happily spend hours telling you how great they are at their job, and how brilliantly they put out a previous fire, and this is no guarantee that they can deliver. However, if an otherwise-humble DBA looks you in the eye and says, “I can do it”, then hear them out. Sometimes, this burst of ego will be exactly what’s required.

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