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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• Welcome to the Oracle Retail International Blog

  - by sarah.taylor(at)oracle.com

  Welcome to the first post of the new Oracle Retail International Blog. Retail is an international business and today's successful retailers view themselves in the context of a global market. A niche fashion business in Tokyo will learn marketing strategies from the luxury brands of Milan, an independent grocer in Oslo will source the same global brands as a supermarket in Oklahoma, and every retailer in the world will measure their multi-channel operation against the international e-commerce giant Amazon.  Why? Because today's customer is a global customer with unparalleled expectations on choice, price and service. Today's consumers have access to more information on retail than ever before. Technology allows people to shop from their home, their office or from the phone in their pocket, wherever they are and at whatever time suits them. Customers are using the web to search for products and promotions. They are also using the web to develop their voice in commenting on products and services that have delighted or disappointed. In an information rich industry, this customer element creates a new world of data. The best retailers are developing eagle eyes for reading customer activity and turning it into profitable decisions. Ultimately, whether you choose to compete or shop on price, service, product innovation, excellent operations or all of the above - the international world of retail has become an inspiration for all - retailer and consumer alike.  Retail as an industry is growing and diversifying at a faster rate than ever before. Yet it is still the customer who picks the winners and the losers on the retail field. Economic circumstances transform the rules, but it is still the customer who dictates the game, the pace, the price, and the perception of the brand. Wise retailers never rest on their laurels. They are always shopping for ideas on how to improve and differentiate the offer at every touch point to meet the customer's needs better than anyone else and to gain each customer's loyalty at a time when loyalty can be cheap. With this blog, I hope that we might provide a hub for discussion around what unifies retail and how technology supports both the retailer and customer experience. Despite the competitive nature of this market, we hope that this will provide an opportunity to share experiences and lessons learnt with a view that knowledge can only help this industry to grow and develop. At Oracle we've been supporting retailers for many years. Many of us have worked within retail organisations all over the world, myself included. With this in mind, I don't feel it is too bold a statement to say that Oracle understands retail. We wouldn't be so heavily integrated in some of the biggest and most well-known names in retail if we didn't. With this blog, we intend to create a community of international retailers that can exchange ideas and experiences, debate collective challenges and drive a better understanding of this continually evolving industry. Events such as the World Retail Congress and NRF's Big Show bring enormous value to the retail industry providing platforms for discussion and learning but they happen once a year. We wanted to create a platform for discussion on a different level and that like retail, is always on. We hope not only to bring commitment to being not only the infrastructure that brings all of their systems together within a retail business, but an infrastructure that supports the industry internationally to grow and flourish through creating a platform for networking, discussion, creativity, vision and strategy. Please feel free to ask questions or comment using the comments functionality.  You might also want to visit our other Oracle Retail social media sites: Facebook - http://www.facebook.com/oracleretail YouTube - http://www.youtube.com/user/oracleretail Twitter - http://twitter.com/#!/oracleretailInsight-Driven Retailing Blog - http://blogs.oracle.com/retail/

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• Siebel CRM: Alive and Jamming at OpenWorld

  - by Tony Berk

  Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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• How to design a scalable notification system?

  - by Trent

  I need to write a notification system manager. Here is my requirements: I need to be able to send a Notification on different platforms, which may be totally different (for exemple, I need to be able to send either an SMS or an E-mail). Sometimes the notification may be the same for all recipients for a given platform, but sometimes it may be a notification per recipients (or several) per platform. Each notification can contain platform specific payload (for exemple an MMS can contains a sound or an image). The system need to be scalable, I need to be able to send a very large amount of notification without crashing either the application or the server. It is a two step process, first a customer may type a message and choose a platform to send to, and the notification(s) should be created to be processed either real-time either later. Then the system needs to send the notification to the platform provider. For now, I end up with some though but I don't know how scalable it will be or if it is a good design. I've though of the following objects (in a pseudo language): a generic Notification object: class Notification { String $message; Payload $payload; Collection<Recipient> $recipients; } The problem with the following objects is what if I've 1.000.000 recipients ? Even if the Recipient object is very small, it'll take too much memory. I could also create one Notification per recipient, but some platform providers requires me to send it in batch, meaning I need to define one Notification with several Recipients. Each created notification could be stored in a persistent storage like a DB or Redis. Would it be a good it to aggregate this later to make sure it is scalable? On the second step, I need to process this notification. But how could I distinguish the notification to the right platform provider? Should I use an object like MMSNotification extending an abstract Notification? or something like Notification.setType('MMS')? To allow to process a lot of notification at the same time, I think a messaging queue system like RabbitMQ may be the right tool. Is it? It would allow me to queue a lot of notification and have several worker to pop notification and process them. But what if I need to batch the recipients as seen above? Then I imagine a NotificationProcessor object for which I could I add NotificationHandler each NotificationHandler would be in charge to connect the platform provider and perform notification. I can also use an EventManager to allow pluggable behavior. Any feedbacks or ideas? Thanks for giving your time. Note: I'm used to work in PHP and it is likely the language of my choice.

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• Adding Attributes to Generated Classes

  ASP.NET MVC 2 adds support for data annotations, implemented via attributes on your model classes.  Depending on your design, you may be using an OR/M tool like Entity Framework or LINQ-to-SQL to generate your entity classes, and you may further be using these entities directly as your Model.  This is fairly common, and alleviates the need to do mapping between POCO domain objects and such entities (though there are certainly pros and cons to using such entities directly). As an example, the current version of the NerdDinner application (available on CodePlex at nerddinner.codeplex.com) uses Entity Framework for its model.  Thus, there is a NerdDinner.edmx file in the project, and a generated NerdDinner.Models.Dinner class.  Fortunately, these generated classes are marked as partial, so you can extend their behavior via your own partial class in a separate file.  However, if for instance the generated Dinner class has a property Title of type string, you cant then add your own Title of type string for the purpose of adding data annotations to it, like this: public partial class Dinner { [Required] public string Title { get;set; } } This will result in a compilation error, because the generated Dinner class already contains a definition of Title.  How then can we add attributes to this generated code?  Do we need to go into the T4 template and add a special case that says if were generated a Dinner class and it has a Title property, add this attribute?  Ick. MetadataType to the Rescue The MetadataType attribute can be used to define a type which contains attributes (metadata) for a given class.  It is applied to the class you want to add metadata to (Dinner), and it refers to a totally separate class to which youre free to add whatever methods and properties you like.  Using this attribute, our partial Dinner class might look like this: [MetadataType(typeof(Dinner_Validation))] public partial class Dinner {}   public class Dinner_Validation { [Required] public string Title { get; set; } } In this case the Dinner_Validation class is public, but if you were concerned about muddying your API with such classes, it could instead have been created as a private class within Dinner.  Having the validation attributes specified in their own class (with no other responsibilities) complies with the Single Responsibility Principle and makes it easy for you to test that the validation rules you expect are in place via these annotations/attributes. Thanks to Julie Lerman for her help with this.  Right after she showed me how to do this, I realized it was also already being done in the project I was working on. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Industry perspectives on managing content

  - by aahluwalia

  Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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• When to use HTTP status code 404 in an API

  - by Sybiam

  I am working on a project and after arguing with people at work for about more than a hour. I decided to know what people on stack-exchange might say. We're writing an API for a system, there is a query that should return a tree of Organization or a tree of Goals. The tree of Organization is the organization in which the user is present, In other words, this tree should always exists. In the organization, a tree of goal should be always present. (that's where the argument started). In case where the tree doesn't exist, my co-worker decided that it would be right to answer response with status code 200. And then started asking me to fix my code because the application was falling apart when there is no tree. I'll try to spare flames and fury. I suggested to raise a 404 error when there is no tree. It would at least let me know that something is wrong. When using 200, I have to add special check to my response in the success callback to handle errors. I'm expecting to receive an object, but I may actually receive an empty response because nothing is found. It sounds totally fair to mark the response as a 404. And then war started and I got the message that I didn't understand HTTP status code schema. So I'm here and asking what's wrong with 404 in this case? I even got the argument "It found nothing, so it's right to return 200". I believe that it's wrong since the tree should be always present. If we found nothing and we are expecting something, it should be a 404. More info, I forgot to add the urls that are fetched. Organizations /OrgTree/Get Goals /GoalTree/GetByDate?versionDate=... /GoalTree/GetById?versionId=... My mistake, both parameters are required. If any versionDate that can be parsed to a date is provided, it will return the closes revision. If you enter something in the past, it will return the first revision. If by Id with a id that doesn't exists, I suspect it's going to return an empty response with 200. Extra Also, I believe the best answer to the problem is to create default objects when organizations are created, having no tree shouldn't be a valid case and should be seen as an undefined behavior. There is no way an account can be used without both trees. For that reasons, they should be always present. also I got linked this (one similar but I can't find it) http://viswaug.files.wordpress.com/2008/11/http-headers-status1.png

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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Richard Lefebvre

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011

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• My Package Version Number Appears Greater Yet apt-get Doesn't Select It

  - by nutznboltz

  Backstory: It was determined that when using lxc container VMs the Nagios nrpe shutdown script when run on the host of the containers would kill the nrpe processes inside the containers. This was remediated by changing the script to use pidfiles instead of searching the process table for the nrpe process. Regrettably start-stop-daemon is a C program that resulted from translating a Perl script and it shows. There are far too many global varibles in start-stop-daemon.c and although there are some nice blocks of comments there are far to few comments that explain the intent behind variable names such as "schedule" (the string "schedule" appears in many contexts.) The manual page for start-stop-daemon strongly suggests that unless you use the "--retry" option the start-stop-daemon program may return before the process it sent a signal to actually calls exit() and terminates, however it doesn't actually state this in plain English. The obtuseness of start-stop-daemon is most likely the reason that the "fixed" version of the script includes a dubious comment indicating that sometimes the pid file has not been removed. I can easily see why someone would not understand that he left the --retry option missing. This bug also causes failures when the script is given the "restart" option; the nrpe daemon will shutdown but not start up again. Did I mention that since applying the update our nrpe servers started crashing over and over? Repairing this is why I am doing this work. I have been working on remediating the fix. You can see my current work in this PPA. Actual Question: The upstream version number of nagios-nrpe-server in lucid-updates is 2.12-4ubuntu1.10.04.1 My PPA uses this version number 2.12-4ubuntu1.10.04.1.1~ppa1~lucid1 I check the rules here and use this test program and I am lead to believe that the version number I use in my PPA is greater than the one in lucid-updates yet when I ran: sudo add-apt-repository ppa:nutznboltz/nrpe-unbreak-lp-600941 sudo apt-get update sudo aptitiude dist-upgrade The replacement package was not installed. I was able to install it using sudo aptitude install nagios-nrpe-server=2.12-4ubuntu1.10.04.1.1~ppa1~lucid1 Can anyone explain this behavior? Why didn't my version number appear greater to "aptitude dist-upgrade"? Thanks $ cat /etc/apt/preferences Package: * Pin: release a=lucid-backports Pin-Priority: 400 Package: * Pin: release a=lucid-security Pin-Priority: 990 Package: * Pin: release a=lucid-updates Pin-Priority: 900 Package: * Pin: release a=lucid-proposed Pin-Priority: 400 $ ls /etc/apt/preferences.d/ $ Should not make any difference as a PPA cannot be in any of those pockets. I went ahead and bumped the version number in the PPA to 2.12-4ubuntu1.10.04.2~ppa1~lucid1. I'll see if that makes a difference. I do notice that lintian complains: W: nagios-nrpe-server: debian-revision-not-well-formed 2.12-4ubuntu1.10.04.2~ppa1~lucid1

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• Silverlight Cream for March 05, 2011 -- #1053

  - by Dave Campbell

  In this all-sumbittal (while I was at MVP11) Issue: Michael Washington(-2-), goldytech, JFo, Andrea Boschin, Jonathan Marbutt, Gregor Biswanger, Michael Wolf, and Peter Kuhn. Above the Fold: Silverlight: "A Simple Bindable CheckboxList Control" Jonathan Marbutt WP7: "Struggles with the Panorama Control" JFo Lightswitch: "HTML (including HTML 5) and LightSwitch at the same time?" Michael Washington From SilverlightCream.com: LightSwitch vs HTML 5 ? In his first post-MVP11 post, Michael Washington takes on HTML5 with a Lightswitch discussion. Good discussion follows in the comments also. HTML (including HTML 5) and LightSwitch at the same time? Michael Washington's 2nd post is a great tutorial on creating a re-usable business layer with Lightswitch... all good stuff, and look for more from Michael as Lightswitch matures. How to add Computed Properties in WCF Ria Services on client goldytech has a new post up about providing real-time solutions to client-side calculations with WCF RIA services. Struggles with the Panorama Control JFo details a problem he had with the Panorama control on WP7... detailing 4 problems she had and her solutions... well thought-out explanations too.. a definite good read... and another blogger to add to my list! Windows Phone 7 - Part #7: Understanding Push Notifications Andrea Boschin has part 7 of his WP7 series up at SilverlightShow, concentrating on Push Notifications this time out... great explanation of push notifications in this tutorial from the service and phone side with a working sample to boot. A Simple Bindable CheckboxList Control Jonathan Marbutt took a completely different direction than most and created his own Bindable CheckboxList by starting with ContentControl rather than a Listbox as most do... pretty cool and all the source. Own routed events in Silverlight I met Gregor Biswanger at the MVP Summit and asked him to send me his blog run through Microsoft Translator ... here's a great post on routed events he did back in November... and a discussion of his CallMethodAction Behavior... which looks like another good post subject! Creating a Silverlight Out-of-Browser Splash Screen Michael Wolf has a post up discussing OOB splash screens... I like his "White screen of Awesome" definition ... I'm very familiar with that :) ... check out his solution for getting around that white screen, and lots of external links too. XNA for Silverlight developers: Part 5 - Input (touch + gestures) Peter Kuhn has Part 5 in his tutorial series on XNA for Silverlight devs up at SilverlightShow... this time covering touch and gestures ... how to enable and read gestures, and the difference between Silverlight and XNA in the touch department. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Oracle OpenWorld 2012: The Best Just Gets Better

  - by kellsey.ruppel

  For almost 30 years, Oracle OpenWorld has been the world's premier learning event for Oracle customers, developers, and partners. With more than 2,000 sessions providing best practices; demos; tips and tricks; and product insight from Oracle, customers, partners, and industry experts, Oracle OpenWorld provides more educational and networking opportunities than any other event in the world. 2011 Facts Attendees from 117 Countries Used Filtered Tap Water to Eliminate 22 Tons of Plastic Bottles Diverted Enough Trash to Fill 37 Dump Trucks 45,000+ Total Registered Attendees Oracle OpenWorld 2012: The Best Just Gets Better What's New? What's Different?  This year Oracle OpenWorld will include the Executive Edge @ OpenWorld (replacing Leaders Circle), the Customer Experience Summit @ OpenWorld, JavaOne, MySQL Connect, and the expanded Oracle PartnerNetwork Exchange @ OpenWorld. More than 50,000 customers and partners will attend OpenWorld to see Oracle's newest hardware and software products at work, and learn more about our server and storage, database, middleware, industry, and applications solutions.  New This Year: The Executive Edge @ Oracle OpenWorld (Oct 1 - 2) New at Oracle OpenWorld this year, the Executive Edge @ OpenWorld (replacing Leaders Circle) will bring together customer, partner and Oracle executives for two days of keynote presentations, summits targeted to customer industries and organizational roles, roundtable discussions, and great new networking opportunities. The Customer Experience Revolution Is Here!Customer Experience Summit @ Oracle OpenWorld (Oct 3 - 5) This dynamic new program offers more than 60 keynotes, roundtables and networking sessions exploring trends, innovations and best practices to help companies succeed with a customer experience-driven business strategy.  All Things Java -- JavaOne (Sep 30 - Oct 4) JavaOne is the world's most important event for the Java developer community. Technical sessions cover topics that span the breadth of the Java universe, with keynotes from the foremost Java visionaries and expert-led hands-on learning opportunities.  Are you innovating with Oracle Fusion Middleware?  If you are, then you need to know that the Call for Nominations for the 2012 Oracle Fusion Middleware Innovation Awards is open now through July 17, 2012. Jointly sponsored by Oracle, AUSOUG, IOUG, OAUG, ODTUG, QUEST, and UKOUG, the Oracle Fusion Middleware Innovation Awards honor organizations creatively using Oracle Fusion Middleware to deliver unique value to their enterprise.  Winning customers and partners will be hosted at Oracle OpenWorld 2012, where they can connect with Oracle executives, network with peers, and be featured in an upcoming edition of Oracle Magazine. Be sure to submit your WebCenter use case today! Oracle Music Festival his year, the first-ever Oracle Music Festival will debut, running from September 30 to October 4. In the tradition of great live music events like Coachella and SXSW, the streets of San Francisco—from 7:00 p.m. to 1:00 a.m. for five nights-into-days—will vibrate with the music of some of today’s hottest name acts, emerging and local bands, and scratching DJs. Outdoor venues and clubs near Moscone Center and the Zone (including 111 Minna, DNA, Mezzanine, Roe, Ruby Skye, Slim’s, the Taylor Street Café, Temple, Union Square, and Yerba Buena Gardens) will showcase acts that range from reggae to rock, punk to ska, R&B to country, indie to honky-tonk. After a full day of sessions and networking, you'll be primed for some late-night relaxation and rocking out at one or more of these sets.  Please note that with awesome acts, thousands of music devotees, and a limited number of venues each night, access to Festival events is on a first-come, first-served basis. Join us at the Oracle Music Festival--it's going to be epic! Save $500 on Registration with Early Bird Pricing Early Bird pricing ends July 13! Save up to $500 on registration fees by registering by Friday. Will you be attending Oracle OpenWorld 2012? We hope to see you there! Be sure to follow @oraclewebcenter on Twitter for more information and use hashtags #webcenter and #oow!

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• Github Organization Repositories, Issues, Multiple Developers, and Forking - Best Workflow Practices

  - by Jim Rubenstein

  A weird title, yes, but I've got a bit of ground to cover I think. We have an organization account on github with private repositories. We want to use github's native issues/pull-requests features (pull requests are basically exactly what we want as far as code reviews and feature discussions). We found the tool hub by defunkt which has a cool little feature of being able to convert an existing issue to a pull request, and automatically associate your current branch with it. I'm wondering if it is best practice to have each developer in the organization fork the organization's repository to do their feature work/bug fixes/etc. This seems like a pretty solid work flow (as, it's basically what every open source project on github does) but we want to be sure that we can track issues and pull requests from ONE source, the organization's repository. So I have a few questions: Is a fork-per-developer approach appropriate in this case? It seems like it could be a little overkill. I'm not sure that we need a fork for every developer, unless we introduce developers who don't have direct push access and need all their code reviewed. In which case, we would want to institute a policy like that, for those developers only. So, which is better? All developers in a single repository, or a fork for everyone? Does anyone have experience with the hub tool, specifically the pull-request feature? If we do a fork-per-developer (or even for less-privileged devs) will the pull-request feature of hub operate on the pull requests from the upstream master repository (the organization's repository?) or does it have different behavior? EDIT I did some testing with issues, forks, and pull requests and found that. If you create an issue on your organization's repository, then fork the repository from your organization to your own github account, do some changes, merge to your fork's master branch. When you try to run hub -i <issue #> you get an error, User is not authorized to modify the issue. So, apparently that work flow won't work.

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• Announcing Oracle Knowledge 8.5: Even Superheroes Need Upgrades

  - by Chris Warner

  It’s no secret that we like Iron Man here at Oracle. We've certainly got stuff in common: one of the world’s largest technology companies and one of the world’s strongest technology-driven superheroes. If you've seen the recent Iron Man movies, you might have even noticed some of our servers sitting in Tony Stark’s lab. Heck, our CEO made a cameo appearance in one of the movies. Yeah, we’re fans. Especially as Iron Man is a regular guy with some amazing technology – like us. But Like all great things even Superheroes need upgrades, whether it’s their suit, their car or their spacestation. Oracle certainly has its share of advanced technology.  For example, Oracle acquired InQuira in 2011 after years of watching the company advance the science of Knowledge Management.  And it was some extremely super technology.  At that time, Forrester’s Kate Leggett wrote about it in ‘Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira’ saying ‘Knowledge, accessible via web self-service or agent UIs, is a critical customer service component for industries fielding repetitive questions about policies, procedures, products, and solutions.’  One short sentence that amounts to a very tall order.  Since the acquisition our KM scientists have been hard at work in their labs. Today Oracle announced its first major knowledge management release since its acquisition of InQuira: Oracle Knowledge 8.5. We’ve put a massively-upgraded supersuit on our KM solution because we still have bad guys to fight. And we are very proud to say that we went way beyond our original plans. So what, exactly, did we do in Oracle Knowledge 8.5? We did what any high-tech super-scientist would do. We made Oracle Knowledge smarter, stronger and faster. First, we gave Oracle Knowledge a stronger heart: Certified on Oracle technologies, including Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud. Huge scaling and performance improvements. Then we gave it a better reach: Improved iConnect functionality that delivers contextualized knowledge directly into CRM applications. Better content acquisition support across disparate sources. Enhanced Language Support including Natural Language search support for 16 Languages. Enhanced Keyword Search for 23 authoring languages, as well as enhanced out-of-the-box industry ontologies covering 14 languages. And finally we made Oracle Knowledge ridiculously smarter: Improved Natural Language Search and a new Contextual Answer Delivery that understands the true intent of each inquiry to deliver the best possible answers. AnswerFlow for Guided Navigation & Answer Delivery, a new application for guided troubleshooting and answer delivery. Knowledge Analytics standardized on Oracle’s Business Intelligence Enterprise Edition. Knowledge Analytics Dashboards optimized search and content creation through targeted, actionable insights. A new three-level language model "Global - Language - Locale" that provides an improved search experience for organizations with a global footprint. We believe that Oracle Knowledge 8.5 is the most sophisticated KM solution in existence today and we’ve worked very hard to help it fulfill the promise of KM: empowering customers and employees with deep insights wherever they need them. We hope you agree it’s a suit worth wearing. We are continuing to invest in Knowledge Management as it continues to be especially relevant today with the enterprise push for peer collaboration, crowd-sourced wisdom, agile innovation, social interaction channels, applied real-time analytics, and personalization. In fact, we believe that Knowledge Management is a critical part of the Customer Experience portfolio for success. From empowering employee’s, to empowering customers, to gaining the insights from interactions across all channels, businesses today cannot efficiently scale their efforts, strengthen their customer relationships or achieve their growth goals without a solid Knowledge Management foundation to build from. And like every good superhero saga, we’re not even close to being finished. Next we are taking Oracle Knowledge into the Cloud. Yes, we’re thinking what you’re thinking: ROCKET BOOTS! Stay tuned for the next adventure… By Nav Chakravarti, Vice-President, Product Management, CRM Knowledge and previously the CTO of InQuira, a knowledge management company acquired by Oracle in 2011. 

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• Attach to Process in Visual Studio

  - by Daniel Moth

  One option for achieving step 1 in the Live Debugging process is attaching to an already running instance of the process that hosts your code, and this is a good place for me to talk about debug engines. You can attach to a process by selecting the "Debug" menu and then the "Attach To Process…" menu in Visual Studio 11 (Ctrl+Alt+P with my keyboard bindings), and you should see something like this screenshot: I am not going to explain this UI, besides being fairly intuitive, there is good documentation on MSDN for the Attach dialog. I do want to focus on the row of controls that starts with the "Attach to:" label and ends with the "Select..." button. Between them is the readonly textbox that indicates the debug engine that will be used for the selected process if you click the "Attach" button. If you haven't encountered that term before, read on MSDN about debug engines. Notice that the "Type" column shows the Code Type(s) that can be detected for the process. Typically each debug engine knows how to debug a specific code type (the two terms tend to be used interchangeably). If you click on a different process in the list with a different code type, the debug engine used will be different. However note that this is the automatic behavior. If you believe you know best, or more typically you want to choose the debug engine for a process using more than one code type, you can do so by clicking the "Select..." button, which should yield a "Select Code Type" dialog like this one: In this dialog you can switch to the debug engine you want to use by checking the box in front of your desired one, then hit "OK", then hit "Attach" to use it. Notice that the dialog suggests that you can select more than one. Not all combinations work (you'll get an error if you select two incompatible debug engines), but some do. Also notice in the list of debug engines one of the new players in Visual Studio 11, the GPU debug engine - I will be covering that on the C++ AMP team blog (and no, it cannot be combined with any others in this release). Comments about this post by Daniel Moth welcome at the original blog.

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• DeveloperDeveloperDeveloper! Scotland 2010 - DDDSCOT

  - by Plip

  DDD in Scotland was held on the 8th May 2010 in Glasgow and I was there, not as is uaual at these kind of things as an organiser but actually as a speaker and delegate. The weekend started for me back on Thursday with the arrival of Dave Sussman to my place in Lancashire, after a curry and watching the Electon night TV coverage we retired to our respective beds (yes, I know, I hate to shatter the illusion we both sleep in the same bed wearing matching pijamas is something I've shattered now) ready for the drive up to Glasgow the following afternoon. Before heading up to Glasgow we had to pick up Young Mr Hardy from Wigan then we began the four hour drive back in time... Something that struck me on the journey up is just how beautiful Scotland is. The menacing landscapes bordered with fluffy sheep and whirly-ma-gigs are awe inspiring - well worth driving up if you ever get the chance. Anywho we arrived in Glasgow, got settled intot he hotel and went in search of Speakers for pre conference drinks and food. We discovered a gaggle (I believe that's the collective term) of speakers in the Bar and when we reached critical mass headed off to the Speakers Dinner location. During dinner, SOMEONE set my hair on FIRE. That's all I'm going to say on the matter. Whilst I was enjoying my evening there was something nagging at me, I realised that I should really write my session as I was due to give it the following morning. So after a few more drinks I headed back to the hotel and got some well earned sleep (and washed the fire damage out of my hair). Next day, headed off to the conference which was a lovely stroll through Glasgow City Centre. Non of us got mugged, murdered (or set on fire) arriving safely at the venue, which was a bonus.   I was asked to read out the opening Slides for Barry Carr's session which I did dilligently and with such professionalism that I shocked even myself. At which point I reliased in just over an hour I had to give my presentation, so headed back to the speaker room to finish writing it. Wham, bam and it was all over. Session seemed to go well. I was speaking on Exception Driven Development, which isn't so much a technical solution but rather a mindset around how one should treat exceptions and their code. To be honest, I've not been so nervous giving a session for years - something about this topic worried me, I was concerned I was being too abstract in my thinking or that what I was saying was so obvious that everyone would know it, but it seems to have been well recieved which makes me a happy Speaker. Craig Murphy has some brilliant pictures of DDD Scotland 2010. After my session was done I grabbed some lunch and headed back to the hotel and into town to do some shopping (thus my conspicuous omission from the above photo). Later on we headed out to the geek dinner which again was a rum affair followed by a few drinks and a little boogie woogie. All in all a well run, well attended conference, by the community for the community. I tip my hat to the whole team who put on DDD Scotland!       

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• VSDB to SSDT Part 1 : Converting projects and trimming excess files

  - by Etienne Giust

  Visual Studio 2012 introduces a change regarding Database Projects : they now use the SSDT technology, which means old VS2010 database projects (VSDB projects) need to be converted. Hopefully, VS2012 does that for you and it is quite painless, but in my case some unnecessary artifacts from the old project were left in place.  Also, when reopening the solution, database projects appeared unconverted even if I had converted them in the previous session and saved the solution.   Converting the project(s) When opening your Visual Studio 2010 solution with Visual Studio 2012, every standard project should be converted by default, but Visual Studio will ask you about your database projects : “Functional changes required Visual Studio will automatically make functional changes to the following projects in order to open them. The project behavior will change as a result. You will be able to open these projects in this version and Visual Studio 2010 SP1.” If you accept, your project is converted. And it should compile with no errors right away except if you have dependencies to dbschema files which are no longer supported.   The output of a SSDT project is a dacpac file which replaces the dbschema file you were accustomed to. References to dacpac files can be added to SSDT projects in the same fashion references to dbschema could be added to VSDB projects.   Cleaning up You will notice that your project file is now a sqlproj file but the old dbproj is still here. In fact at that point you can still reopen the solution in Visual Studio 2010 and everything should show up.   If like me you plan on using VS2012 exclusively, you can get rid of the following files which are still on your disk and in your source control : the dbproj and dbproj.vspscc files Properties/Database.sqlcmdvars Properties/Database.sqldeployment Properties/Database.sqlpermissions Properties/Database.sqlsettings   You might wonder where the information which used to be in the Properties files is now stored. Permissions : a Permissions.sql was created at the root level of your project. Note that when you create a new database project and import a database using the Schema Compare capabilities from Visual Studio, imported table and stored procedure definition files will hold the permission information (along with constraints and, indexes) SQLVars : they are defined inside the publish.xml files Deployment : they are also in the publish.xml files Settings : I was unable to find where those are now. I suppose they are not defined anymore   But Visual Studio still says my database projects should be converted ! I had this error upon closing and then re-opening the solution : my database projects would appear unconverted even though I did all the necessary steps previously.   Easy solution : remove those projects from the solution and add them again (the sqlproj files).   More For those who run into problems when converting from VSDB to SSDT, I suggest reading the following post : http://blogs.msdn.com/b/ssdt/archive/2011/11/21/top-vsdb-gt-ssdt-project-conversion-issues.aspx   Also interesting, is a side by side comparison of VSDB and SSDT project features : http://blogs.msdn.com/b/ssdt/archive/2011/11/21/sql-server-data-tools-ctp4-vs-vs2010-database-projects.aspx

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• How to impale and stack targets correctly according to the collider and its coordinate?

  - by David Dimalanta

  I'm making another simple game, a catch game, where a spawning target game object must be captured using a skewer to impale it. Here how: At the start, the falling object (in red) will fall in a vertical direction (in blue) When aimed properly, the target will fall down along the line of the skewer. (in blue) Then, another target is spawned and will fall vertically. (in red) When aimed successfully again in a streak, the second target will fall along the skewer and stacked. Same process over and over when another target is spawned. However, when I test run it on the scene tab in Unity, when impaled several targets, instead of a smooth flow and stacking it ended up overlaying it instead of stacking it up like a pancake. Here's what it look like: As I noticed when reaching the half-way of my progress, I tried to figure out how to deal with collider bodies without sticking each other so that it will actually stack like in the example of the image at no. 3. Here's the script code I added in the target game object: using UnityEngine; using System.Collections; public class ImpaleStateTest : MonoBehaviour { public GameObject target; public GameObject skewer; public bool drag = false; private float stack; private float impaleCount; void Start () { stack = 0; impaleCount = 0; } void Update () { if(drag) { target.transform.position = new Vector3 (DragTest.dir.transform.position.x, DragTest.dir.transform.position.y - 0.35f, 0); target.transform.rotation = DragTest.degrees; target.rigidbody2D.fixedAngle = true; target.rigidbody2D.isKinematic = true; target.rigidbody2D.gravityScale = 0; if(Input.GetMouseButton(0)) { Debug.Log ("Skewer: " + DragTest.dir.transform.position.x); Debug.Log ("Target: " + target.transform.position.x); } } } void OnTriggerEnter2D(Collider2D collider) { impaleCount++; Debug.Log ("Impaled " + impaleCount + " time(s)!"); drag = true; audio.Play (); } } Aside from that, I'm not sure if it's right but, the only way to stick the impaled targets while dragging the skewer left or right is to get the X coordinates from the skewer only. Is there something else to recommend it in order to improve this behavior as realistic as possible? Please help.

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• A (Late) Meme Monday Post: On SQLFamily

  - by Argenis

    Yesterday a member of the SQL community who I deeply admire sent me a DM on Twitter asking whether I had done a SQLFamily post for Thomas LaRock’s (blog|@SQLRockstar) Meme Monday for November. I replied that I did not, and I regretted not having done so. A subtle DM followed my response: “Get on it, you have all week”. And indeed I must. So here’s an attempt to express some of my feelings on a community that has catapulted my career like nothing else before I embraced it. Nanos Gigantium Humeris Insidentes I stand on the shoulders of giants. My SQLFamily has given me support at all levels. Professionally and personally. There is never a lack of will to help and provide advice to others in this community. And I do my best to help. On #SQLHelp on Twitter, via email, or even on the phone. I expect no retribution, because I know that when and if I do run into problems, my SQLFamily will be there for me. I have met some of the most humble, dedicated and most professional people in the SQL community. And some of them have pretty big titles: MVPs, MCMs, Regional Mentors, and even leaders of PASS, SQLCAT members, and even PMs and Devs on the SQL Server team. All are welcome, and that includes YOU! I have also met some people that are rather reserved and don’t participate as much in the community, for whatever reason. Be as it may, let it be know to all that we are a very welcoming community – heck, some of my closest friends and people I can count on in the community have completely opposite political views. We share one goal: to get better and help others get better. Even if you are a lurker – my hope is that one day you’ll decide to give back some of what you have learned. You have to take it to the next level On one of my previous jobs as an IT Supervisor I used to tell my team all the time about the benefits of continuous education and self-driven learning. Shortly after I left that job, the company went bankrupt and some of my staff got laid off – some without any severance pay whatsoever. I eventually found out that some of them had a really hard time finding another job, because their skills were simply outdated. They had become stale professionals. Don’t be one of them. If you don’t take advantage of these learning resources, somebody else will – and that person has an advantage over you when applying for that awesome job position that got opened. There’s a severe shortage of good DBAs and DB Devs out there. What’s your excuse for not being excellent? Even if your knowledge of SQL Server is at the beginner level, really – you have no excuse to get better. Just go to SQLUniversity and learn from there. Don’t get stale! Thank You To all of you in the SQL community who put so much time and energy into helping others, my deepest gratitude to you. I can’t wait to meet you all again at the next event and share our SQL stories over a pint of beer (or a shot of Jaeger) Cheers! -Argenis

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• Oracle Data Integration 12c: Perspectives of Industry Experts, Customers and Partners

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 As you may have seen from our recent blog posts on Oracle Data Integrator 12c and Oracle GoldenGate 12c, we are very excited to share with you the great new features the 12c release brings to Oracle’s data integration solutions. And, fortunately we are not alone in this sentiment. Since the press announcement October 17th, which incorporates our customers' and experts' testimonials, we have seen positive comments in leading technology publications and social media as well. Here are some examples: In CIO and PCWorld you can find Joab Jackson’s article, Oracle Data Integrator 12c ready for real-time analysis, where wrote about the tight integration between Oracle Data Integrator and Oracle GoldenGate . He noted “Heeding the call from enterprise customers who clamor for more immediacy in their data-driven reports, Oracle has updated its data-integration software portfolio so that it can more rapidly deliver data to data warehouses and analysis applications.” Integration Developer News’ Vance McCarthy wrote the article Oracle Ships ‘Future Proofs’ Integration Tools for Traditional, Cloud, Big Data, Real-Time Projects and mentioned that “Oracle Data Integrator 12c and Oracle GoldenGate 12c sport a wide range of improvements to let devs more easily deliver data integration for cloud, analytics, big data and other new projects that leverage multiple datasets for business.“ InformationWeek’s Doug Henschen gave a great overview to several key features including the new flow-based UI in Oracle Data Integrator. Doug said “Oracle Data Integrator 12c introduces a complete makeover of the job-building experience, while real-time oriented GoldenGate 12c introduces performance gains “. In Database Trends and Applications’ article Oracle Strengthens Data Integration with Release of Oracle Data Integrator 12c and Oracle GoldenGate 12c highlighted the productivity aspect of the new solution with his remarks: “tight integration between Oracle Data Integrator 12c and Oracle GoldenGate 12c enables developers to leverage Oracle GoldenGate’s low overhead, real-time change data capture completely within the Oracle Data Integrator Studio without additional training”. We are also thrilled about what our customers and partners have to say about our products and the new release. And we are equally excited to share those perspectives with you in our upcoming launch video webcast on November 12th. SolarWorld Industries America’s Senior Database Manager, Russ Toyama will join our executives in our studio in Redwood Shores to discuss GoldenGate’s core benefits and the new release, while Surren Partharb, CTO of Strategic Technology Services for BT, and Mark Rittman, CTO of Rittman Mead, will provide their comments via the interviews conducted in the UK. This interactive panel discussion in the video webcast will unveil the new release with the expertise of our development executives and the great insight from our customers and partners. In addition, our product experts will be available online to answer chat questions. This is really a great opportunity to learn how Oracle's data integration offering has changed the integration and replication technology space with the new release, and established itself as the new leader. If you have not registered for this free event yet, you can do so via this link. We will run the live event at 8am PT/4pm GMT, followed by a replay of the event with live chat for Q&A  at 10am PT/6pm GMT. The replay will be available on-demand for those who register but cannot attend either session on November 12th. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";}

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• Beware of const members

  - by nmarun

  I happened to learn a new thing about const today and how one needs to be careful with its usage. Let’s say I have a third-party assembly ‘ConstVsReadonlyLib’ with a class named ConstSideEffect.cs: 1: public class ConstSideEffect 2: { 3: public static readonly int StartValue = 10; 4: public const int EndValue = 20; 5: } In my project, I reference the above assembly as follows: 1: static void Main(string[] args) 2: { 3: for (int i = ConstSideEffect.StartValue; i < ConstSideEffect.EndValue; i++) 4: { 5: Console.WriteLine(i); 6: } 7: Console.ReadLine(); 8: } You’ll see values 10 through 19 as expected. Now, let’s say I receive a new version of the ConstVsReadonlyLib. 1: public class ConstSideEffect 2: { 3: public static readonly int StartValue = 5; 4: public const int EndValue = 30; 5: } If I just drop this new assembly in the bin folder and run the application, without rebuilding my console application, my thinking was that the output would be from 5 to 29. Of course I was wrong… if not you’d not be reading this blog. The actual output is from 5 through 19. The reason is due to the behavior of const and readonly members. To begin with, const is the compile-time constant and readonly is a runtime constant. Next, when you compile the code, a compile-time constant member is replaced with the value of the constant in the code. But, the IL generated when you reference a read-only constant, references the readonly variable, not its value. So, the IL version of the Main method, after compilation actually looks something like: 1: static void Main(string[] args) 2: { 3: for (int i = ConstSideEffect.StartValue; i < 20; i++) 4: { 5: Console.WriteLine(i); 6: } 7: Console.ReadLine(); 8: } I’m no expert with this IL thingi, but when I look at the disassembled code of the exe file (using IL Disassembler), I see the following: I see our readonly member still being referenced by the variable name (ConstVsReadonlyLib.ConstSideEffect::StartValue) in line 0001. Then there’s the Console.WriteLine in line 000b and finally, see the value of 20 in line 0017. This, I’m pretty sure is our const member being replaced by its value which marks the upper bound of the ‘for’ loop. Now you know why the output was from 5 through 19. This definitely is a side-effect of having const members and one needs to be aware of it. While we’re here, I’d like to add a few other points about const and readonly members: const is slightly faster, but is less flexible readonly cannot be declared within a method scope const can be used only on primitive types (numbers and strings) Just wanted to share this before going to bed!

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• What Counts For a DBA: Imagination

  - by drsql

  "Imagination…One little spark, of inspiration… is at the heart, of all creation." – From the song "One Little Spark", by the Sherman Brothers I have a confession to make. Despite my great enthusiasm for databases and programming, it occurs to me that every database system I've ever worked on has been, in terms of its inputs and outputs, downright dull. Most have been glorified e-spreadsheets, many replacing manual systems built on actual spreadsheets. I've created a lot of database-driven software whose main job was to "count stuff"; phone calls, web visitors, payments, donations, pieces of equipment and so on. Sometimes, instead of counting stuff, the database recorded values from other stuff, such as data from sensors or networking devices. Yee hah! So how do we, as DBAs, maintain high standards and high spirits when we realize that so much of our work would fail to raise the pulse of even the most easily excitable soul? The answer lies in our imagination. To understand what I mean by this, consider a role that, in terms of its output, offers an extreme counterpoint to that of the DBA: the Disney Imagineer. Their job is to design Disney's Theme Parks, of which I'm a huge fan. To me this has always seemed like a fascinating and exciting job. What must an Imagineer do, every day, to inspire the feats of creativity that are so clearly evident in those spectacular rides and shows? Here, if ever there was one, is a role where "dull moments" must be rare indeed, surely? I wanted to find out, and so parted with a considerable sum of money for my wife and I to have lunch with one; I reasoned that if I found one small way to apply their secrets to my own career, it would be money well spent. Early in the conversation with our Imagineer (Cindy Cote), the job did indeed sound magical. However, as talk turned to management meetings, budget-wrangling and insane deadlines, I came to the strange realization that, in fact, her job was a lot more like mine than I would ever have guessed. Much like databases, all those spectacular Disney rides bring with them a vast array of complex plumbing, lighting, safety features, and all manner of other "boring bits", kept well out of sight of the end user, but vital for creating the desired experience; and, of course, it is these "boring bits" that take up much of the Imagineer's time. Naturally, there is still a vital part of their job that is spent testing out new ideas, putting themselves in the place of a park visitor, from a 9-year-old boy to a 90-year-old grandmother, and trying to imagine what experiences they'd like to have. It is these small, but vital, sparks of imagination and creativity that have the biggest impact. The real feat of a successful Imagineer is clearly to never to lose sight of this fact, in among all the rote tasks. It is the same for a DBA. Not matter how seemingly dull is the task at hand, try to put yourself in the shoes of the end user, and imagine how your input will affect the experience he or she will have with the database you're building, and how that may affect the world beyond the bits stored in your database. Then, despite the inevitable rush to be "done", find time to go the extra mile and hone the design so that it delivers something as close to that imagined experience as you can get. OK, our output still can't and won't reach the same spectacular heights as the "Journey into The Imagination" ride at EPCOT Theme Park in Orlando, where I first heard "One Little Spark". However, our imaginative sparks and efforts can, and will, make a difference to the user who now feels slightly more at home with a database application, or to the manager holding a report presented with enough clarity to drive an interesting decision or two. They are small victories, but worth having, and appreciated, or at least that's how I imagine it.

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• Do MORE with WebCenter

  - by Michael Snow

  WEBCAST THURSDAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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• How to develop "Client script library" for ASP.net controls and how do these work?

  - by Niranjan Kala

  I have been working on .Net platform for 2 years and right now I am working on DevExpress controls for 6 months. All these control have client-side Events which are under some ClientScript nameSpace of particular control, Which specify ClientInstanceName, methods and properties accessible at client side. For example Button1 is ClientInstanceName and Button1.Text is a property, with methods like these: Button1.SetValue(); Button1.GetValue(); In ASP.Net Controls, buttons have the ClientClick event that fires before the Server Side Click event. I have inspected and goggled to extend client side functionality in asp.net controls. For example: create a ClientInstanceName property for controls or CheckedChanged event for CheckBox / RadioButton control. I have tried using these MSDN articles: Injecting Client-Side Script from an ASP.NET Server Control Working with Client-Side Script I got much information and ideas from these articles on how to implement/extend these. All are working in the client side. protected override void AddAttributesToRender(HtmlTextWriter writer) { base.AddAttributesToRender(writer); string script = @"return confirm(""%%POPUP_MESSAGE%%"");"; script = script.Replace("%%POPUP_MESSAGE%%", this.PopupMessage.Replace("\"", "\\\"")); writer.AddAttribute(HtmlTextWriterAttribute.Onclick, script); } Here It is just setting up attribute to the button. but all client side interaction no control from server. Here is that I want to know: How can I implement such functionality to create methods, properties etc. on client side. For example I am creating a PopControl as in the above code snippet same behavior as like Ajax ModalPopupExtender That have OK Button related properties. Ajax Controls can be directed to perform work from server side code e.g. Popup1.show(); How can I do this with such client enabled controls implemented controls as windows do? I am learning creation of Ajax Controls but I do not want to use ScriptManager or depend on another control. Just some extension to standard controls. I am expecting for ideas and implementation methods for such functionality.

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• Old School Wizardry Tip: Batch File Comments

  - by jkauffman

  Johnny, the Endangered Keyboard-Driven Windows User Some of my proudest, obscure Windows tricks are losing their relevance. I know I’m not alone. Keyboard shortcuts are going the way of the dodo. I used to induce fearful awe by slapping Ctrl+Shift+Esc in front of the lowly, pedestrian Windows users. No windows key on the keyboard? No problem: Ctrl+Esc. No menu key on the keyboard: Shift+F10. I am also firmly planted in the habit of closing windows with the Alt+Space menu (Alt+Space, C); and I harbor a brooding, slow=growing list of programs that fail to support this correctly (that means you, Paint.NET). Every time a new version of windows comes out, the support for some of these minor time-saving habits get pared out. Will I complain publicly? Nope, I know my old ways should be axed to conserve precious design energy. In fact, I disapprove of fierce un-intuitiveness for the sake of alleged productivity. Like vim, for example. If you approach a program after being away for 5 years, having to recall encyclopedic knowledge is a flaw. The RTFM disciples have lost. Anyway, some of the items in my arsenal of goofy time-saving tricks are still relevant today. I wanted to draw attention to one that’s stood the test of time. Remember Batch Files? Yes, it’s true, batch files are fading faster than the world of print. But they're not dead yet. I still run into some situations where I opt to use batch files. They are still relevant for build processes, or just various development workflow tools. Sure, there’s powershell, but there’s that stupid Set-ExecutionPolicy speed bump standing in your way; can you really spare the time to A) hunt down that setting on all machines affected and/or B) make futile efforts to convince your coworkers/boss that the hassle was worth it? When possible, I prefer the batch file wild card. And whenever I return to batch files, I end up researching some of the unintuitive aspects such as parameters, quote handling, and ERRORLEVEL. But I never have to remember to use “REM” for comment lines, because there’s a cleaner way to do them! Double Colon For Eye-Friendly Comments Here is a very simple batch file, with pretty much minimal content: @ECHO OFF SETLOCAL REM This is a comment ECHO This batch file doesn’t do much If you code on a daily basis, this may be more suitable to your eyes: @ECHO OFF SETLOCAL :: This is a comment ECHO This batch file doesn’t do much Works great! I imagine I find it preferable due to the similarity to comments in other situations: // or ;  or # I’ve often make visual pseudo-line breaks in my code, and this colon-based syntax works wonders: @ECHO OFF SETLOCAL :: Do stuff ECHO Doing Stuff :::::::::::::::::::::::::::: :: Do more stuff ECHO This batch file doesn’t do much Not only is it more readable, but there’s a slight performance benefit. The batch file engine sees this as an invalid line label and immediately reads the following line. Use that fact to your advantage if this trick leads you into heated nerd debate. Two Pitfalls to Avoid Be aware of that there are a couple situations where this hack will fail you. It most likely won’t be a problem unless you’re getting really sophisticated with your batch files. Pitfall #1: Inline comments @ECHO OFF SETLOCAL IF EXIST C:\SomeFile.txt GOTO END ::This will fail :END Unfortunately, this fails. You can only have whitespace to the left of your comments. Pitfall #2: Code Blocks @ECHO OFF SETLOCAL IF EXIST C:\SomeFile.txt (         :: This will fail         ECHO HELLO ) Code blocks, such as if statements and for loops, cannot contain these comments. This is ultimately due to the fact that entire code blocks are processed as a single line. I originally learned this from Rob van der Woude’s site. He goes into more depth about the behavior of the pitfalls as well, if you are interested in further details. I hope this trick earns you serious geek rep!

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• Creating the Completely Customized World Just for YOU

  - by divya.malik

  OK so not a customized world, but do you know what goes into creating that customized web store front for you? How do you get those additional offers from vendors when you call in for service or when you are browsing a storefront. This is what is has been happening behind the scenes.  When a customer calls in a contact center for service, at the end of the conversation, they are offered a new product, or service. But what just transpired was that the CRM system that was in place had routed the call to the right agent, the agent got the pop up screen with the customer information, and the call request  was handled. Then came the decision point to cross-sell and up-sell, The agent got some recommended offers that were created based on analyzed data (this data had been put into a data warehouse, modeled, profiled and rules were implemented e.g.. People with profile X like product Y).  But with this system, what happens is that analytics can be applied to a very small subset. Now comes Real Time Decisioning (RTD), this helps companies make optimal decisions in the context of transactional systems. It enables companies to improve business processes with real time intelligence on every single transaction. RTD is like a service plug-in that you put at the back of your transactional systems and that you  ping to get a recommendation.  It listens to business process flows and data moving through the process, getting all that data, processes all that you can do with that data, and gives out out various offers. It takes a process centric view of analytics rather than just a data centric view. It continuously observes and learns from ever-changing customer behavior and applies those insights to providing real-time decisions and recommendations at any customer touch point. At Oracle we define Real Time Decisioning as “ The solution that addresses a business issue faced by all organizations : how to make accurate decisions, using the most up to date information, in real time…consistently and in large volumes”. Here is a video on recommendation engines that are benefiting from real time decisioning today and see how it is helping online vendors.

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