Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
- by Kellsey Ruppel
Register Now for this Webcast. 
                               
                             
                           
                         
                         
                         
                       
                     
                   
                 
               
             
           
           
             
               
                 
                Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter 
                  Los Angeles 
Department of Building & Safety (LADBS) is one of the largest 
construction permitting departments in the country, serving over 350,000
 walk-in and 530,000 phone customers, and issuing over 110,000 permits 
worth $3 Billion every year. LADBS needed a way to migrate walk-in and 
phone transactions to customer self-service, so they turned to Oracle 
WebCenter and teamed with Oracle Partner 3Di to deliver a customer 
self-service portal to lower their cost of customer service operation, 
while increasing customer satisfaction. 
                  Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:  
                     
                      Deliver a state of the art customer self-service portal 
                      Reduce traffic on high cost, low satisfaction customer service channels 
                      Integrate business workflows and legacy applications 
                     
                  Register Now for this Webcast.   
                 
                 
                 
                   
                     
                       
                         
                           
                             
                               
                                 
                               
                               
                                REGISTER NOW 
                               
                               
                                 
                               
                             
                           
                         
                       
                       
                         
                       
                       
                         
                           
                             
                               
                                Register now for this exclusive event.  Wednesday, 
November 14, 2012
10 a.m. PT / 1 p.m. ET 
 
                               
                             
                           
                         
                       
                       
                         
                       
                       
                         
                           
                             
                               
                                 
                                   
                                     
                                       
                                        Presented by: 
                                       
                                       
                                         
                                        Giovani DacumosDirector of Systems, Los Angeles Department of Building & Safety 
                                       
                                       
                                         
                                        Jing ReyesApplications Development Group Manager, Los Angeles Department of Building & Safety 
                                       
                                       
                                         
                                       
                                       
                                         
                                        Rajiv Desai CEO, 3Di 
                                       
                                       
                                         
                                       
                                       
                                         
                                        Sheetal ParanjpyeProject Manager, 3Di 
                                       
                                     
                                   
                                 
                               
                             
                           
                         
                       
                       
                         
                       
                     
                   
                 
                 
               
             
           
         
       
       
         
           
             
               
                 
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