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• Oracle AutoVue Key Highlights from Oracle OpenWorld 2012

  - by Celine Beck

  We closed another successful Oracle Open World for AutoVue. Thanks to everyone who joined us this year. As usual, from customer presentations to evening networking activities, there was enough to keep us busy during the entire event. Here is a summary of some of the key highlights of the conference: Sessions:We had two AutoVue-specific sessions during Oracle Open World this year. The first session was part of the Product Lifecycle Management track and covered how AutoVue can be used to help drive effective decision making and streamline design for manufacturing processes. Attendees had the opportunity to learn from customer speaker GLOBALFOUNDRIES how they have been leveraging Oracle AutoVue within Agile PLM to enable high degree of collaboration during the exceptionally creative phases of their product development processes, securely, without risking valuable intellectual property. If you are interested, you can actually download the presentation by visiting launch.oracle.com/?plmopenworld2012.AutoVue was also featured as part of the Utilities track. This session focused on how visualization solutions play a critical role in effective plant optimization and configuration strategies defined by owners and operators of power generation facilities. Attendees learnt how integrated with document management systems, and enterprise applications like Oracle Primavera and Asset Lifecycle Management, AutoVue improves change management processes; minimizes risks by providing access to accurate engineering drawings which capture and reflect the as-maintained status of assets; and allows customers to drive complex maintenance projects to successful completion.Augmented Business Visualization for Agile PLMDuring Oracle Open World, we also showcased an Augmented Business Visualization-based solution for Oracle Agile PLM. An Augmented Business Visualization (ABV) solution is one where your structured data (from Oracle Agile PLM for instance) and your unstructured data (documents, designs, 3D models, etc) come together to allow you to make better decisions (check out our blog posts on the topic: Augment the Value of Your Data (or Time to replace the “attach” button) and Context is Everything ). As part of the Agile PLM, the idea is to support more effective decision-making by turning 3D assemblies into color-coded reports, and streamlining business processes like Engineering Change Management by enabling the automatic creation of engineering change requests in Agile PLM directly from documents being viewed in AutoVue. More on this coming soon...probably during the Oracle Value Chain Summit to be held in San Francisco, from Feb. 4-6, 2013 in San Francisco! Mark your calendars and stay tuned for more information! And thanks again for joining us at Oracle OpenWorld!

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• SQL SERVER – Public Training and Private Training – Differences and Similarities

  - by pinaldave

  Earlier this year, I was on Road SQL Server Seminars. I did many SQL Server Performance Trainings and SQL Server Performance Consultations throughout the year but I feel the most rewarding exercise is always the one when instructor learns something from students, too. I was just talking to my wife, Nupur – she manages my logistics and administration related activities – and she pointed out that this year I have done 62% consultations and 38% trainings. I was bit surprised as I thought the numbers would be reversed. Every time I review the year, I think of training done at organizations. Well, I cannot argue with reality, I have done more consultations (some would call them projects) than training. I told my wife that I enjoy consultations more than training. She promptly asked me a question which was not directly related but made me think for long time, and in the end resulted in this blog post. Nupur asked me: what do I enjoy the most, public training or private training? I had a long conversation with her on this subject. I am not going to write long blog post which can change your life here. This is rather a small post condensing my one hour discussion into 200 words. Public Training is fun because… There are lots of different kinds of attendees There are always vivid questions Lots of questions on questions Less interest in theory and more interest in demos Good opportunity of future business Private Training is fun because… There is a focused interest One question is discussed deeply because of existing company issues More interest in “how it happened” concepts – under the hood operations Good connection with attendees This is also a good opportunity of future business Here I will stop my monologue and I want to open up this question to all of you: Question to Attendees - Which one do you enjoy the most – Public Training or Private Training? Question to Trainers - What do you enjoy the most – Public Training or Private Training? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Technology

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• Gawker Passwords

  - by Nick Harrison

  There has been much news about the hack of the Gawker web sites. There has even been an analysis of the common passwords found. This list is embarrassing in many ways. The most common password was "123456". The second most common password was "password". Much has also been written providing advice on how to create good passwords. This article provides some interesting advice, none of which should be taken. Anyone reading my blog, probably already knows the importance of strong passwords, so I am not going to reiterate the reasons here. My target audience is more the folks defining password complexity requirements. A user cannot come up with a strong password, if we have complexity requirements that don't make sense. With that in mind, here are a few guidelines:  Long Passwords Insist on long passwords. In some cases, you may need to change to allow a long password. I have seen many places that cap passwords at 8 characters. Passwords need to be at least 8 characters minimal. Consider how much stronger the passwords would be if you double the length. Passwords that are 15-20 characters will be that much harder to crack. There is no need to have limit passwords to 8 characters. Don't Require Special Characters Many complexity rules will require that your password include a capital letter, a lower case letter, a number, and one of the "special" characters, the shits above the number keys. The problem with such rules is that the resulting passwords are harder to remember. It also means that you will have a smaller set of characters in the resulting passwords. If you must include one of the 9 digits and one of the 9 "special" characters, then you have dramatically reduced the character set that will make up the final password. Two characters will be one of 10 possible values instead of one of 70. Two additional characters will be one of 26 possible characters instead of a 70 character potential character set. If you limit passwords to 8 characters, you are left with only 7 characters having the full set of 70 potential values. With these character restrictions in place, there are 1.6 x1012 possible passwords. Without these special character restrictions, but allowing numbers and special characters, you get a total of 5.76x1014 possible passwords. Even if you only allowed upper and lower case characters, you will still have 2.18X1014 passwords. You can do the math any number of ways, requiring special characters will always weaken passwords. Now imagine the number of passwords when you require more than 8 characters.  If you are responsible for defining complexity rules, I urge you to take these guidelines into account. What other guidelines do you follow?

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• What have my fellow Delphi programmers done to make Eclipse/Java more like Delphi?

  - by Robert Oschler

  I am a veteran Delphi programmer working on my first real Android app. I am using Eclipse and Java as my development environment. The thing I miss the most of course is Delphi's VCL components and the associated IDE tools for design-time editing and code creation. Fortunately I am finding Eclipse to be one hell of an IDE with it's lush context sensitive help, deep auto-complete and code wizard facilities, and other niceties. This is a huge double treat since it is free. However, here is an example of something in the Eclipse/Java environment that will give a Delphi programmer pause. I will use the simple case of adding an "on-click" code stub for an OK button. DELPHI Drop button on a form Double-click button on form and fill in the code that will fire when the button is clicked ECLIPSE Drop button on layout in the graphical XML file editor Add the View.OnClickListener interface to the containing class's "implements" list if not there already. (Command+1 on Macs, Ctrl + 1 on PCs I believe). Use Eclipse to automatically add the code stub for unimplemented methods needed to support the View.OnClickListener interface, thus creating the event handler function stub. Find the stub and fill it in. However, if you have more than one possible click event source then you will need to inspect the View parameter to see which View element triggered the OnClick() event, thus requiring a case statement to handle multiple click event sources. NOTE: I am relatively new to Eclipse/Java so if there is a much easier way of doing this please let me know. Now that work flow isn't all that terrible, but again, that's just the simplest of use cases. Ratchet up the amount of extra work and thinking for a more complex component (aka widget) and the large number of properties/events it might have. It won't be long before you miss dearly the Delphi intelligent property editor and other designers. Eclipse tries to cover this ground by having an extensive list of properties in the menu that pops up when you right-click over a component/widget in the XML graphical layout editor. That's a huge and welcome assist but it's just not even close to the convenience of the Delphi IDE. Let me be very clear. I absolutely am not ranting nor do I want to start a Delphi vs. Java ideology discussion. Android/Eclipse/Java is what it is and there is a lot that impresses me. What I want to know is what other Delphi programmers that made the switch to the Eclipse/Java IDE have done to make things more Delphi like, and not just to make component/widget event code creation easier but any programming task. For example: Clever tips/tricks Eclipse plugins you found other ideas? Any great blog posts or web resources on the topic are appreciated too. -- roschler

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• What I like about WIF&rsquo;s Claims-based Authorization

  - by Your DisplayName here!

  In “traditional” .NET with its IPrincipal interface and IsInRole method, developers were encouraged to write code like this: public void AddCustomer(Customer customer) {     if (Thread.CurrentPrincipal.IsInRole("Sales"))     {         // add customer     } } In code reviews I’ve seen tons of code like this. What I don’t like about this is, that two concerns in your application get tightly coupled: business and security logic. But what happens when the security requirements change – and they will (e.g. members of the sales role and some other people from different roles need to create customers)? Well – since your security logic is sprinkled across your project you need to change the security checks in all relevant places (and make sure you don’t forget one) and you need to re-test, re-stage and re-deploy the complete app. This is clearly not what we want. WIF’s claims-based authorization encourages developers to separate business code and authorization policy evaluation. This is a good thing. So the same security check with WIF’s out-of-the box APIs would look like this: public void AddCustomer(Customer customer) {     try     {         ClaimsPrincipalPermission.CheckAccess("Customer", "Add");           // add customer     }     catch (SecurityException ex)     {         // access denied     } } You notice the fundamental difference? The security check only describes what the code is doing (represented by a resource/action pair) – and does not state who is allowed to invoke the code. As I mentioned earlier – the who is most probably changing over time – the what most probably not. The call to ClaimsPrincipalPermission hands off to another class called the ClaimsAuthorizationManager. This class handles the evaluation of your security policy and is ideally in a separate assembly to allow updating the security logic independently from the application logic (and vice versa). The claims authorization manager features a method called CheckAccess that retrieves three values (wrapped inside an AuthorizationContext instance) – action (“add”), resource (“customer”) and the principal (including its claims) in question. CheckAccess then evaluates those three values and returns true/false. I really like the separation of concerns part here. Unfortunately there is not much support from Microsoft beyond that point. And without further tooling and abstractions the CheckAccess method quickly becomes *very* complex. But still I think that is the way to go. In the next post I will tell you what I don’t like about it (and how to fix it).

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• Partition Wise Joins II

  - by jean-pierre.dijcks

  One of the things that I did not talk about in the initial partition wise join post was the effect it has on resource allocation on the database server. When Oracle applies a different join method - e.g. not PWJ - what you will see in SQL Monitor (in Enterprise Manager) or in an Explain Plan is a set of producers and a set of consumers. The producers scan the tables in the the join. If there are two tables the producers first scan one table, then the other. The producers thus provide data to the consumers, and when the consumers have the data from both scans they do the join and give the data to the query coordinator. Now that behavior means that if you choose a degree of parallelism of 4 to run such query with, Oracle will allocate 8 parallel processes. Of these 8 processes 4 are producers and 4 are consumers. The consumers only actually do work once the producers are fully done with scanning both sides of the join. In the plan above you can see that the producers access table SALES [line 11] and then do a PX SEND [line 9]. That is the producer set of processes working. The consumers receive that data [line 8] and twiddle their thumbs while the producers go on and scan CUSTOMERS. The producers send that data to the consumer indicated by PX SEND [line 5]. After receiving that data [line 4] the consumers do the actual join [line 3] and give the data to the QC [line 2]. BTW, the myth that you see twice the number of processes due to the setting PARALLEL_THREADS_PER_CPU=2 is obviously not true. The above is why you will see 2 times the processes of the DOP. In a PWJ plan the consumers are not present. Instead of producing rows and giving those to different processes, a PWJ only uses a single set of processes. Each process reads its piece of the join across the two tables and performs the join. The plan here is notably different from the initial plan. First of all the hash join is done right on top of both table scans [line 8]. This query is a little more complex than the previous so there is a bit of noise above that bit of info, but for this post, lets ignore that (sort stuff). The important piece here is that the PWJ plan typically will be faster and from a PX process number / resources typically cheaper. You may want to look out for those plans and try to get those to appear a lot... CREDITS: credits for the plans and some of the info on the plans go to Maria, as she actually produced these plans and is the expert on plans in general... You can see her talk about explaining the explain plan and other optimizer stuff over here: ODTUG in Washington DC, June 27 - July 1 On the Optimizer blog At OpenWorld in San Francisco, September 19 - 23 Happy joining and hope to see you all at ODTUG and OOW...

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• Microsoft Technical Computing

  - by Daniel Moth

  In the past I have described the team I belong to here at Microsoft (Parallel Computing Platform) in terms of contributing to Visual Studio and related products, e.g. .NET Framework. To be more precise, our team is part of the Technical Computing group, which is still part of the Developer Division. This was officially announced externally earlier this month in an exec email (from Bob Muglia, the president of STB, to which DevDiv belongs). Here is an extract: "… As we build the Technical Computing initiative, we will invest in three core areas: 1. Technical computing to the cloud: Microsoft will play a leading role in bringing technical computing power to scientists, engineers and analysts through the cloud. Existing high- performance computing users will benefit from the ability to augment their on-premises systems with cloud resources that enable ‘just-in-time’ processing. This platform will help ensure processing resources are available whenever they are needed—reliably, consistently and quickly. 2. Simplify parallel development: Today, computers are shipping with more processing power than ever, including multiple cores, but most modern software only uses a small amount of the available processing power. Parallel programs are extremely difficult to write, test and trouble shoot. However, a consistent model for parallel programming can help more developers unlock the tremendous power in today’s modern computers and enable a new generation of technical computing. We are delivering new tools to automate and simplify writing software through parallel processing from the desktop… to the cluster… to the cloud. 3. Develop powerful new technical computing tools and applications: We know scientists, engineers and analysts are pushing common tools (i.e., spreadsheets and databases) to the limits with complex, data-intensive models. They need easy access to more computing power and simplified tools to increase the speed of their work. We are building a platform to do this. Our development efforts will yield new, easy-to-use tools and applications that automate data acquisition, modeling, simulation, visualization, workflow and collaboration. This will allow them to spend more time on their work and less time wrestling with complicated technology. …" Our Parallel Computing Platform team is directly responsible for item #2, and we work very closely with the teams delivering items #1 and #3. At the same time as the exec email, our marketing team unveiled a website with interviews that I invite you to check out: Modeling the World. Comments about this post welcome at the original blog.

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• How Microsoft listens

  - by Stacy Vicknair

  This being my freshman year as an MVP, I had a realization that I perhaps should be embarrassed hasn’t happened sooner. The realization comes much like the iconic M&Ms commercial where the M&Ms run into Santa and exclaim, “He does exist!” My personal realization arguably has a greater implication: Microsoft does listen. This is the most important lesson that I received this year attending the MVP Summit. My hope is that I can convince you that we are empowered to make a difference. Instead of using “Man I hate how this works / doesn’t work!” as cooler conversation, we can use it as true interaction with Microsoft. We as customers to Microsoft need to stop asking the question “Will this work for me?” and instead ask “How can this work for me?” There are three quick resources that the average developer has access to today that they can use to be heard by the product teams, and by no means should you think twice if you have a concern that you’d like a real response on. MVPs MVPs are members of your community who have a deep relationship with Microsoft and will have connections to their associated product group. Don’t think of them as just a resource for answers, but also as your ambassador for getting your experiences heard. You can find your local MVPs by browsing the directory at: https://mvp.support.microsoft.com/communities/mvp.aspx Evangelists Evangelists are employees of Microsoft who work to foster and grow communities in their assigned region. They are first-class citizens of Microsoft and are often deeply involved with the product groups. As a result, they will be more than glad to direct your questions or concerns to those who can answer them most expertly. With that said, evangelists are also very busy people (who do amazing things for the community) and might not be able to get you that conversation as quickly as a local MVP. You can find your local evangelist at the following website: http://msdn.microsoft.com/en-us/bb905078.aspx Microsoft Connect This is one of the resources that I haven’t used enough, but it cannot be understated. Connect is the starting point of the social conversation that happens between Microsoft and the community daily. Connect acts as a portal where you can provide new feedback as well as comment and rate the feedback provided by others. Power is in numbers when it comes to Connect, so the exposure that your feedback can get not only lets you know that you aren’t the only one who wants change, but also lets Microsoft know the same. https://connect.microsoft.com   Technorati Tags: Microsoft,MVP,Feedback,Connect

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• Sync Your Windows Computer with Your Ubuntu One Account [Desktop Client]

  - by Asian Angel

  Do you have a Windows computer that needs to be synced with the Ubuntu systems connected to your Ubuntu One account? Not a problem. Just grab a copy of the Ubuntu One Desktop Client and in just a few minutes your Windows system will be feeling the Ubuntu love. Once you get the desktop client installed you will see a new System Tray Icon waiting for you. Access the Context Menu and select Add this computer to start the syncing process. Enter your account details into the login window that appears and click Connect to Ubuntu One. Go back to the System Tray Icon, access the Context Menu, and select Synchronize Now. You can monitor the progress as small desktop notification messages keep you updated during the synchronizing process. The newly synchronized files will be placed in an Ubuntu One Folder under Documents/My Documents. Here is a quick peek at the Preferences Window. The only odd thing (bug) that we noticed with the whole setup was “Disconnected” being displayed even though our system was freshly synchronized and logged in. Note: Works on Windows XP (with SP3 & Windows Installer 4.5), Vista, and Windows 7. You will need to have the .NET 4 Framework installed (links for both installer types provided below). Need to access your Ubuntu One account directly through your browser? Then see our article on Accessing and Managing Your Ubuntu One Account in Chrome and Iron. Links Download the Ubuntu One Desktop Client [Ubuntu One Wiki] *Click on the (https://one.ubuntu.com/windows/beta) link to start the download. Microsoft .NET Framework 4 (Standalone Installer) [Microsoft] Microsoft .NET Framework 4 (Web Installer) [Microsoft] Latest Features How-To Geek ETC Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions Awesome 10 Meter Curved Touchscreen at the University of Groningen [Video] TV Antenna Helper Makes HDTV Antenna Calibration a Snap Turn a Green Laser into a Microscope Projector [Science] The Open Road Awaits [Wallpaper] N64oid Brings N64 Emulation to Android Devices Super-Charge GIMP’s Image Editing Capabilities with G’MIC [Cross-Platform]

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• ATG Live Webcast April 5: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager

  - by BillSawyer

  The next ATG Live Webcast covers one of the hottest topic areas in E-Business Suite Tools and Technology: Lifecycle Management. Angelo Rosado, Product Manager, ATG Development will lead you through using Oracle Enterprise Manager 12c and the latest E-Business Suite Plug-in to manage E-Business Suite systems. You can register for the Apr. 5, 2012 event at: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager The topics covered in this webcast will be: Manage your EBS system configurations Monitor your EBS environment's performance and uptime Keep multiple EBS environments in sync with their patches and configurations Create patches for your EBS customizations and apply them with Oracle's own patching tools Date:               Thursday, April 5, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenter:    Angelo Rosado, Product Manager, ATG DevelopmentWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:            877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              99342To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597073984If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here.If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com. 

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• New Themes New Benefits (WinForms)

  We believe that working hard on something can be great fun at the end when everything is done and the seeds have resulted in the sweetest fruits. This is the case with the new Theming Mechanism and the new Visual Style Builder which we introduced as of Q1 2010.   I am not going to dive into any details on the new concepts behind all this stuff, but will simply focus on the numbers: both in terms of loading speed and memory usage. As you may already know, the new approach we use to style our controls uses the so called Style Repository which stores style settings that can be reused throughout the whole theme. As a result, we have estimated that the size of our themes has been significantly reduced. For instance, the size of all XML files of the Desert theme sums up to 1.83 MB. The case with the new version of the Desert theme is drastically different. Despite the fact that the new theme consists of more XML files compared to the old, its size is only 707 KB!   Furthermore, we have performed a simple performance test since the common sense tells us that such a great improvement in terms of memory footprint should be followed by a great improvement in terms of speed. We have estimated that loading and applying the new Desert theme to a form containing all RadControls for WinForms takes roughly 30% less time compared to the same operation with the old version of the Desert theme. The following screenshots briefly demonstrate the scenario which we used to estimate the loading time difference between the old and the new Desert theme:     Here, the old Desert theme is applied to all controls on the Form which takes almost 1,3 seconds.     Applying the new Desert theme (based on the new Theming Mechanism) takes about 0,78 seconds.   On top of all these great improvements, we can add the fact that the new Visual Style Builder significantly reduces the time needed to style a control by entirely changing the approach compared to the old version of this tool. You can be sure that we have already prepared some great new stuff for Q1 2010 SP1 that will simplify things further so that designing themes with the new VSB will become more fun than ever!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• New Themes New Benefits (WinForms)

  We believe that working hard on something can be great fun at the end when everything is done and the seeds have resulted in the sweetest fruits. This is the case with the new Theming Mechanism and the new Visual Style Builder which we introduced as of Q1 2010.   I am not going to dive into any details on the new concepts behind all this stuff, but will simply focus on the numbers: both in terms of loading speed and memory usage. As you may already know, the new approach we use to style our controls uses the so called Style Repository which stores style settings that can be reused throughout the whole theme. As a result, we have estimated that the size of our themes has been significantly reduced. For instance, the size of all XML files of the Desert theme sums up to 1.83 MB. The case with the new version of the Desert theme is drastically different. Despite the fact that the new theme consists of more XML files compared to the old, its size is only 707 KB!   Furthermore, we have performed a simple performance test since the common sense tells us that such a great improvement in terms of memory footprint should be followed by a great improvement in terms of speed. We have estimated that loading and applying the new Desert theme to a form containing all RadControls for WinForms takes roughly 30% less time compared to the same operation with the old version of the Desert theme. The following screenshots briefly demonstrate the scenario which we used to estimate the loading time difference between the old and the new Desert theme:     Here, the old Desert theme is applied to all controls on the Form which takes almost 1,3 seconds.     Applying the new Desert theme (based on the new Theming Mechanism) takes about 0,78 seconds.   On top of all these great improvements, we can add the fact that the new Visual Style Builder significantly reduces the time needed to style a control by entirely changing the approach compared to the old version of this tool. You can be sure that we have already prepared some great new stuff for Q1 2010 SP1 that will simplify things further so that designing themes with the new VSB will become more fun than ever!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Delegates in c#

  - by Jalpesh P. Vadgama

  I have used delegates in my programming since C# 2.0. But I have seen there are lots of confusion going on with delegates so I have decided to blog about it. In this blog I will explain about delegate basics and use of delegates in C#. What is delegate? We can say a delegate is a type safe function pointer which holds methods reference in object. As per MSDN it's a type that references to a method. So you can assign more than one methods to delegates with same parameter and same return type. Following is syntax for the delegate public delegate int Calculate(int a, int b); Here you can see the we have defined the delegate with two int parameter and integer parameter as return parameter. Now any method that matches this parameter can be assigned to above delegates. To understand the functionality of delegates let’s take a following simple example. using System; namespace Delegates { class Program { public delegate int CalculateNumber(int a, int b); static void Main(string[] args) { int a = 5; int b = 5; CalculateNumber addNumber = new CalculateNumber(AddNumber); Console.WriteLine(addNumber(5, 6)); Console.ReadLine(); } public static int AddNumber(int a, int b) { return a + b; } } } Here in the above code you can see that I have created a object of CalculateNumber delegate and I have assigned the AddNumber static method to it. Where you can see in ‘AddNumber’ static method will just return a sum of two numbers. After that I am calling method with the help of the delegates and printing out put to the console application. Now let’s run the application and following is the output as expected. That’s it. You can see the out put of delegates after adding a number. This delegates can be used in variety of scenarios. Like in web application we can use it to update one controls properties from another control’s action. Same you can also call a delegates whens some UI interaction done like button clicked. Hope you liked it. Stay tuned for more. In next post I am going to explain about multicast delegates. Till then happy programming.

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• Looking for best practice for version numbering of dependent software components

  - by bit-pirate

  We are trying to decide on a good way to do version numbering for software components, which are depending on each other. Let's be more specific: Software component A is a firmware running on an embedded device and component B is its respective driver for a normal PC (Linux/Windows machine). They are communicating with each other using a custom protocol. Since, our product is also targeted at developers, we will offer stable and unstable (experimental) versions of both components (the firmware is closed-source, while the driver is open-source). Our biggest difficulty is how to handle API changes in the communication protocol. While we were implementing a compatibility check in the driver - it checks if the firmware version is compatible to the driver's version - we started to discuss multiple ways of version numbering. We came up with one solution, but we also felt like reinventing the wheel. That is why I'd like to get some feedback from the programmer/software developer community, since we think this is a common problem. So here is our solution: We plan to follow the widely used major.minor.patch version numbering and to use even/odd minor numbers for the stable/unstable versions. If we introduce changes in the API, we will increase the minor number. This convention will lead to the following example situation: Current stable branch is 1.2.1 and unstable is 1.3.7. Now, a new patch for unstable changes the API, what will cause the new unstable version number to become 1.5.0. Once, the unstable branch is considered stable, let's say in 1.5.3, we will release it as 1.4.0. I would be happy about an answer to any of the related questions below: Can you suggest a best practice for handling the issues described above? Do you think our "custom" convention is good? What changes would you apply to the described convention? Thanks a lot for your feedback! PS: Since I'm new here, I can't create new tags (e.g. best-practice). So, I'm wondering if best-pactice is just misspelled or I don't get its meaning.

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• Project Euler 18: (Iron)Python

  - by Ben Griswold

  In my attempt to learn (Iron)Python out in the open, here’s my solution for Project Euler Problem 18.  As always, any feedback is welcome. # Euler 18 # http://projecteuler.net/index.php?section=problems&id=18 # By starting at the top of the triangle below and moving # to adjacent numbers on the row below, the maximum total # from top to bottom is 23. # # 3 # 7 4 # 2 4 6 # 8 5 9 3 # # That is, 3 + 7 + 4 + 9 = 23. # Find the maximum total from top to bottom of the triangle below: # 75 # 95 64 # 17 47 82 # 18 35 87 10 # 20 04 82 47 65 # 19 01 23 75 03 34 # 88 02 77 73 07 63 67 # 99 65 04 28 06 16 70 92 # 41 41 26 56 83 40 80 70 33 # 41 48 72 33 47 32 37 16 94 29 # 53 71 44 65 25 43 91 52 97 51 14 # 70 11 33 28 77 73 17 78 39 68 17 57 # 91 71 52 38 17 14 91 43 58 50 27 29 48 # 63 66 04 68 89 53 67 30 73 16 69 87 40 31 # 04 62 98 27 23 09 70 98 73 93 38 53 60 04 23 # NOTE: As there are only 16384 routes, it is possible to solve # this problem by trying every route. However, Problem 67, is the # same challenge with a triangle containing one-hundred rows; it # cannot be solved by brute force, and requires a clever method! ;o) import time start = time.time() triangle = [ [75], [95, 64], [17, 47, 82], [18, 35, 87, 10], [20, 04, 82, 47, 65], [19, 01, 23, 75, 03, 34], [88, 02, 77, 73, 07, 63, 67], [99, 65, 04, 28, 06, 16, 70, 92], [41, 41, 26, 56, 83, 40, 80, 70, 33], [41, 48, 72, 33, 47, 32, 37, 16, 94, 29], [53, 71, 44, 65, 25, 43, 91, 52, 97, 51, 14], [70, 11, 33, 28, 77, 73, 17, 78, 39, 68, 17, 57], [91, 71, 52, 38, 17, 14, 91, 43, 58, 50, 27, 29, 48], [63, 66, 04, 68, 89, 53, 67, 30, 73, 16, 69, 87, 40, 31], [04, 62, 98, 27, 23, 9, 70, 98, 73, 93, 38, 53, 60, 04, 23]] # Loop through each row of the triangle starting at the base. for a in range(len(triangle) - 1, -1, -1): for b in range(0, a): # Get the maximum value for adjacent cells in current row. # Update the cell which would be one step prior in the path # with the new total. For example, compare the first two # elements in row 15. Add the max of 04 and 62 to the first # position of row 14.This provides the max total from row 14 # to 15 starting at the first position. Continue to work up # the triangle until the maximum total emerges at the # triangle's apex. triangle [a-1][b] += max(triangle [a][b], triangle [a][b+1]) print triangle [0][0] print "Elapsed Time:", (time.time() - start) * 1000, "millisecs" a=raw_input('Press return to continue')

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• Maintaining Revision Levels

  - by kyle.hatlestad

  A question that came up on an earlier blog post was how to limit the number of revisions on a piece of content. UCM does not inherently enforce any sort of limit on how many revisions you can have. It's unlimited. In some cases, there may be content that goes through lots of changes, but there just simply isn't a need to keep all of its revisions around. Deleting those revisions through the content information screen can be very cumbersome. And going through the Repository Manager applet can take time as well to filter and find the revisions to get rid of. But there is an easier way through the Archiver. The Export Query criteria in Archiver includes a very handy field called 'Revision Rank'. With revision labels, they typically go up as new revisions come in (e.g. 1, 2, 3, 4, etc...). But you can't really use this field to tell it to keep the top 5 revisions. Those top 5 revision numbers are always going up. But revision rank goes the opposite direction. The very latest revision is always 0. The previous revision to that is 1. Previous revision to that is 2. And so on and so forth. With revision rank, you can set your query to look for any Revision Rank greater or equal to 5. Now as older revisions move down the line, their revision rank gets higher and higher until they reach that threshold. Then when you run that archive export, you can choose to delete and remove those revisions. Running that export in Archiver is normally a manual process. But with Idc Command, you can script the process and have it run automatically from the server. Idc Command is a utility that allows you to run any of the content server services via the command line. You basically feed it a text file with the services and parameters defined along with the user to run it as. The Idc Command executable is located within the \bin\ directory: $ ./IdcCommand -f DeleteOlderRevisions.txt -u sysadmin -l delete_revisions.log In this example, our IdcCommand file to run the export and do the deletions would look like: IdcService=EXPORT_ARCHIVE aArchiveName=DeleteOlderRevisions aDoDelete=1 IDC_Name=idc dataSource=RevisionIDs <<EOD>> You can then use automated scheduling routines in the OS to run the command and command file at the frequency needed. Remember that you are deleting the revisions from within UCM, but they are still getting placed within the archive. So you will need to delete those batches to have them fully removed (or re-import if you need to recover them). For more information about Idc Command, you can find that in the Idc Command Reference Guide.

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• JCP EC Nominations and Meet the Candidates Call

  - by heathervc

  The Nominations period for the 2012 JCP EC Elections closes tomorrow, 11 October at midnight pacific time.  Eligible JCP Members (all current JSPA 2 signers) may nominate themselves.  You will need your Elections credentials to complete the nomination, which were sent to the primary contacts of all eligible JCP Members via email last week. This year all ratified (there are 4 proposed ratified candidates) and elected (there are 7 candidates so far) will appear on one ballot; the top 2 candidates will win elected seats. This year, the selected EC Members will serve a single year term.  Following the 2012 Elections, there will be one merged EC (approved through JSR 355), and a new JCP version, JCP 2.9 will be in effect.  In 2013, all EC members will stand for election to complete the merge process described in the JCP 2.9 process document. All of the candidates' nominations materials are now available. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are:  Cisco Systems, CloudBees, Giuseppe Dell'Abate, London Java Community, MoroccoJUG, Software AG, and Zero Turnaround. Next week, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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• Simple tips to design a Customer Journey Map

  - by Isabel F. Peñuelas

  “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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• Should we exclude code for the code coverage analysis?

  - by romaintaz

  I'm working on several applications, mainly legacy ones. Currently, their code coverage is quite low: generally between 10 and 50%. Since several weeks, we have recurrent discussions with the Bangalore teams (main part of the development is made offshore in India) regarding the exclusions of packages or classes for Cobertura (our code coverage tool, even if we are currently migrating to JaCoCo). Their point of view is the following: as they will not write any unit tests on some layers of the application (1), these layers should be simply excluded from the code coverage measure. In others words, they want to limit the code coverage measure to the code that is tested or should be tested. Also, when they work on unit test for a complex class, the benefits - purely in term of code coverage - will be unnoticed due in a large application. Reducing the scope of the code coverage will make this kind of effort more visible... The interest of this approach is that we will have a code coverage measure that indicates the current status of the part of the application we consider as testable. However, my point of view is that we are somehow faking the figures. This solution is an easy way to reach higher level of code coverage without any effort. Another point that bothers me is the following: if we show a coverage increase from one week to another, how can we tell if this good news is due to the good work of the developers, or simply due to new exclusions? In addition, we will not be able to know exactly what is considered in the code coverage measure. For example, if I have a 10,000 lines of code application with 40% of code coverage, I can deduct that 40% of my code base is tested (2). But what happen if we set exclusions? If the code coverage is now 60%, what can I deduct exactly? That 60% of my "important" code base is tested? How can I As far as I am concerned, I prefer to keep the "real" code coverage value, even if we can't be cheerful about it. In addition, thanks to Sonar, we can easily navigate in our code base and know, for any module / package / class, its own code coverage. But of course, the global code coverage will still be low. What is your opinion on that subject? How do you do on your projects? Thanks. (1) These layers are generally related to the UI / Java beans, etc. (2) I know that's not true. In fact, it only means that 40% of my code base

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• Freshen the RTS genre

  - by William Michael Thorley

  This isn't really a question, but a request for feedback. RPS (Rock, Paper, Scissors) RTS (Real Time Strategy) Demo version is out: The game is simple. It is an RTS. Why has it been made? Many if not most RTS’s are about economy and large numbers of unit types. The genre hasn’t actually developed the gameplay drastically from the very first RTS’s produced, some lesson have been learned, but the games are really very similar to how they have always been. RPS brings new gameplay to the RTS genre. Through three means: • New combat mechanics: RPS has two unique modes (as well as the old favourite) of resolving weapon fire. These change how combat happens, and make application of the correct units vital to success. From this comes the requirement to run Intel on your enemies. • Fixed Resource Economy: Each player has a fixed amount of energy, This means that there is a definite end to the game. You can attrition your enemy and try to outlast them, or try to outspend your opponent and destroy them. There is a limit to how fast ships can be built, through the generation of construction blocks, but energy is the fast limit on economy. • Game Modes: Game modes add victory conditions and new game pieces. The game is overseen by a controller which literally runs the game. Games are no longer line them up, gun them down. This means that new tactics must be played making skirmish games fresh with novel tactics without adding huge amounts of new game units to learn. I’ve produced RPS from the ground. I will be running a kickstarter in the near future, but right now I want feedback and input from the game developing community. Regarding the concepts, where RPS is going, the game modes, the combat mechanics. How it plays. RPS will give fresh gameplay to the genre so it must be right. It works over the internet or a LAN and supports single player games. Get it. Play it. Tell me about your games. Thank you Demo: https://dl.dropbox.com/u/51850113/RPS%20Playtest.zip Tutorials: https://dl.dropbox.com/u/51850113/RPSGamePlay.zip

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• Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic

  - by Asian Angel

  Are you looking for a way to manage your Twitter, Facebook, Google Buzz, LinkedIn, and Foursquare accounts all in one place? Using the Seesmic Web App for Chrome and Iron you can access your favorite accounts and manage them in a single, simple-to-use interface. A feature that we loved from the start was the ability to access Twitter without creating a special Seesmic account. And in these days of multiple accounts who needs another one to complicate things up? All that you need to do is to sign in with your user name/e-mail along with your password. You do have to authorize access for Seesmic to connect with your account but the whole process (login & authorization) is handled in a single window instance. Now on to a quick look at some of the UI features… The sidebar allows you to add additional columns to the main interface, set your favorite location for Trends, and tie in additional social services as desired. You can also access additional options and controls in the upper right corner. When you are ready to start tweeting click in the blank at the top and enter your text, etc. in the convenient drop-down window that appears. Another nice perk is the ability to switch to a black and grey theme if the white is too bright for your needs. The Seesmic web app provides a simple-to-use, highly efficient way to manage your Twitter account and other favorite social services in a single tab interface. Seesmic [Chrome Web Store] Latest Features How-To Geek ETC Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic E.T. II – Extinction [Fake Movie Sequel Video] Remastered King’s Quest Games Offer Classic Gaming on Modern Machines Compare Your Internet Cost and Speed to Global Averages [Infographic] Orbital Battle for Terra Wallpaper WizMouse Enables Mouse Over Scrolling on Any Window

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• VS.NET 2010 SP1, Win 7, Parallels, and a MBP&ndash;Hell, my friends&hellip;HELL!

  - by D'Arcy Lussier

  LightSwitch Beta 2 is out. That’s how all this started. All I wanted was to install it on my MBP’s Win7 Parallels VM. But as I’m finding with running a Win7 VM on a MBP, nothing is as easy as it should be. First my MBP froze during the SP1 installation. Not my VM crashing, the entire machine freezing…no mouse, nothing. Had to do a hard reset. BLECH. Then we’re back and I try to re-install SP1 (since the first try obviously failed). I get met with a dialog asking me where silverlight_sdk.msi was. It was *nowhere*! So I hit the net and download it from Microsoft’s site. Unfortunately, it only downloads an exe and not the individual files which would include the msi. Here’s what I did: - Download the tools for Silverlight 4 (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b3deb194-ca86-4fb6-a716-b67c2604a139&displaylang=en) - Run it, but don’t hit the install or next button when the dialog comes up - Look in your file structure for a folder with a weird name…bunch of numbers and letters. This is a temp folder that the exe creates and dumps all the necessary setup files into, and clears away after its done. - Inside this folder you’ll find the silverlight_sdk.msi (hooray!). Just copy it to a different location on the C drive. You can then cancel installation. Ok, so that takes care of that…but then running the SP1 installer I get hit with *another* dialog asking for the WCF RIA Services SP1 msi. Now it looks like this MSI is part of the Silverlight Tools package because you’ll see the MSI, but the VS.NET 2010 SP1 installer will thumb its nose at this unworthy msi…for whatever reason. So instead, go here: http://www.silverlight.net/getstarted/riaservices/ …and click on the “Install WCF Ria Services Sp1…” option. This downloads the msi, which you should save to your C drive and direct the VS.NET 2010 SP1 installer to. Then, if you’ve done all that, been good all year, and not made any little children cry, you *might* just be able to install VS.NET 2010 SP1 on your Parallels VM. If you were playing that “Take a shot every time he writes VS.NET 2010 Sp1” drinking game, then you’re drunk…which is a better place to be than where I am right now: watching the installation progress bar slowly creep to completion, hoping there’s no more surprises in store. D

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• SQL SERVER – Solution – 2 T-SQL Puzzles – Display Star and Shortest Code to Display 1

  - by pinaldave

  Earlier on this blog we had asked two puzzles. The response from all of you is nothing but Amazing. I have received 350+ responses. Many are valid and many were indeed something I had not thought about it. I strongly suggest you read all the puzzles and their answers here - trust me if you start reading the comments you will not stop till you read every single comment. Seriously trust me on it. Personally I have learned a lot from it. Let us recap the puzzles here quickly. Puzzle 1: Why following code when executed in SSMS displays result as a * (Star)? SELECT CAST(634 AS VARCHAR(2)) Puzzle 2: Write the shortest code that produces results as 1 without using any numbers in the select statement. Bonus Q: How many different Operating System (OS) NuoDB support? As I mentioned earlier the participation was nothing but Amazing. I will write about the winners and the best answers in short time. Meanwhile I will give to the point answers to above puzzles. Solution 1: When you convert character or binary expressions (char, nchar, nvarchar, varchar,binary, or varbinary) to an expression of a different data type, data can be truncated, only partially displayed, or an error is returned because the result is too short to display. Conversions to char, varchar, nchar, nvarchar, binary, and varbinary are truncated, except for the conversions shown in the following table. Reference of the text and table from MSDN. Solution 2: The shortest code to produce answer 1 : SELECT EXP($) or SELECT COS($) or SELECT DAY($) When SELECT $ it gives us the result as 0.00 and the EXP of the same is 1. I believe it is pretty neat. There were plenty other answers but this was the shortest. Another shorter answer would be PRINT EXP($) but no one has proposed that as in original Question I have explicitly mentioned SELECT in the original question. Bonus Answer: 5 OS: Windows, MacOS, Linux, Solaris, Joyent SmartOS Reference Please do read every single comment here. Do leave a comment which one do you think is the best comment out of all the comments. Meanwhile if there is a better solution and I have missed it do let me know as we still have time to correct it. I will be selecting the winner before the weekend as I am going through each and every of 350 comment. I will be selecting the best comments along with the winning comment. If our selection matches – one of you may still win something cool.  Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology Tagged: NuoDB

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• SQL SERVER – Preserve Leading Zero While Coping to Excel from SSMS

  - by pinaldave

  Earlier I wrote two articles about how to efficiently copy data from SSMS to Excel. Since I wrote that post there are plenty of interest generated on this subject. There are a few questions I keep on getting over this subject. One of the question is how to get the leading zero preserved while copying the data from SSMS to Excel. Well it is almost the same way as my earlier post SQL SERVER – Excel Losing Decimal Values When Value Pasted from SSMS ResultSet. The key here is in EXCEL and not in SQL Server. The step here is to change the format of Excel Cell to Text from Numbers and that will preserve the value of the with leading or trailing Zeros in Excel. However, I assume this is done for display purpose only because once you convert column to Text you may find it difficult to do numeric operations over the column for example Aggregation, Average etc. If you need to do the same you should either convert the columns back to Numeric in Excel or do the process in Database and export the same value as along with it as well. However, I have seen in requirement in the real world where the user has to have a numeric value with leading Zero values in it for display purpose. Here is my suggestion, instead of manipulating numeric value in the database and converting it to character value the ideal thing to do is to store it as a numeric value only in the database. Whatever changes you want to do for display purpose should be handled at the time of the display using the format function of SQL or Application Language. Honestly, database is data layer and presentation is presentation layer – they are two different things and if possible they should not be mixed. If due to any reason you cannot follow above advise and you need is to have append leading zeros in the database only here are two of my previous articles I suggest you to refer them. I am open to learn new tricks as these articles are almost three years old. Please share your opinion and suggestions in the comments area. SQL SERVER – Pad Ride Side of Number with 0 – Fixed Width Number Display SQL SERVER – UDF – Pad Ride Side of Number with 0 – Fixed Width Number Display Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Function, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: Excel

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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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