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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • Introducing the PeopleSoft Interaction Hub

    - by Matthew Haavisto
    The PeopleSoft Applications Portal has just been re-branded as the PeopleSoft Interaction Hub.  It's not just a name change, however.  As part of our ongoing efforts to deliver a richer user experience to PeopleSoft customers, Oracle/PeopleSoft is now offering an enhanced restricted use license (login required) of the PeopleSoft Interaction Hub free with PeopleTools.  This change extends the existing restricted use license to include the following additional capabilities: Dynamic Unified Navigation.  Enables customers to easily provide seamless, unified navigation among their entire PeopleSoft application portfolio. Site-wide branding.  Makes it easier to brand your ecosystem and provide a vivid, contemporary appearance for your applications. These additions augment the capabilities provided in the previous restricted use license, which remain available: creation and use of collaborative workspaces, and pre-built collaborative services for use in related content.  (See the license notes (login required)for a complete list of everything that is granted with the PeopleTools license.)PeopleSoft is moving to deliver a contemporary user experience for your applications users, and the this license change supports that direction.  In addition, the name change reflects our positioning of the PeopleSoft Interaction Hub as a primary means for unifying your PeopleSoft ecosystem, and providing a richer, web-site-based user experience rather than a pillared, application-based experience.See this white paper to get an idea of some of the capabilities that you can employ with the PeopleSoft Interaction Hub to enhance the PeopleSoft user experience.  In addition, this red paper provides valuable 'how-to' guidance.  In the near future we will be producing a best practices guide for deployment.  In the mean time, the most recent release/feature pack of the PIH automates the setup of unified navigation with a Workcenter specifically supporting Unified Navigation. This Workcenter guides administrators through the setup process, and streamlines things.So what should customers do if they still want to use the PeopleSoft Interaction Hub for traditional portal purposes?  Customers can employ the PIH's full capabilities such as multiple site deployment/management and content management, by buying the full, unrestricted license. We are continuing to enhance the product, and it remains part of Applications Unlimited, and we have some exciting features planned.

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  • No MAU required on a T4

    - by jsavit
    Cryptic background One of the powerful features of the T-series servers is its hardware crypto acceleration, which dramatically speeds up the compute intensive algorithms needed to encrypt and decrypt data. Previously, administrators setting up logical domains on older T-series servers had to explicitly assign crypto resources (called "MAU" for historical reasons from the T1 chip that had "modular arithmetic units") to domains that had a significant crypto workload (say, an SSL based web server). This could be an administrative burden, as you had to choose which domains got the crypto units, and issue the appropriate ldm set-mau N mydomain commands. The T4 changes things The T4 is fast. Really fast. Its clock rate and out-of-order (OOO) execution that provides the single-thread performance that T-series machines previously did not have. If you have any preconceptions about T-series performance, or SPARC in general, based on the older servers (which, it must be said, were absolutely outstanding for multi-threaded applications), those assumptions are now obsolete. The T4 provides outstanding. performance for all kinds of workload, as illustrated at https://blogs.oracle.com/bestperf. While we all focused on this (did I mention the T4 is fast?), another feature of the T4 went largely unnoticed: The T4 servers have crypto acceleration "just built in" so administrators no longer have to assign crypto accelerator units to domains - it "just happens". This is way way better since you have crypto everywhere by default without having to manage it like a discrete and limited resource. It's a feature of the processor, like doing an integer add. With T4, there is no management necessary, you just have HW crypto everywhere all the time seamlessly. This change hasn't been widely advertised, and some administrators have wondered why there were unable to assign a MAU to a domain as they did with T2 and T3 machines. The answer is that there is no longer any separate MAU, so you don't have to take any action at all - just leave the default of 0. Summary Besides being much faster than its predecessors, the T4 also integrates hardware crypto acceleration so its seamlessly available to applications, whether domains are being used or not. Administrators no longer have to control how they are allocated - it "just happens"

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  • Have you Been Missing the 'About This Record' Functionality on the Customer Form...?

    - by MargaretW
    Do you have fond memories of the 'Help -> About This Record'  functionality that used to be available in the old Customer form - when it was a form, and not a java html screen?  Back in Release 11i, we had the ability to identify when the customer record had last been updated and by whom.  When some forms were replaced by Java HTML screens, you could identify some of this information via the 'About this Page' hyperlink at the bottom left hand corner of the HTML page.  You could enable this by enabling the FND: Diagnostics profile option, but many customers found this had an adverse effect on performance and additionally was not user-friendly.   Our customers tell us that this feature was widely used to identify owner/update information in many business processes, including auditing, customer entry/update, research and testing.  There have been various efforts to revert this feature by customising java pages, but this was not fully successful in some cases.  Oracle Support is happy to announce that this functionality has now been included in the Customer screens in Release 12.2 onwards.   You will be able to query the record history at customer level, at site level, at site address levels and for all tabs relating to the customer. Simply click on the 'Record History' icon, available in the Record History column on a summary screen, or via the same icon on the individual detail screen to display the following information: Last Updated Date: Last Updated By Creation Date Created By Last Update Login

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  • Transformation?

    - by Joe G
    I started working at Oracle in 1997.  Since then, we (and most everyone) have been talking about transforming finance operations....but what does that mean exactly?  From my perspective, I thought it meant eliminate waste and menial tasks and giving your finance team more time to work on more strategic things.  That seems logical and simplistic, but how much progress have finance teams (and their IT departments) really made over the past fifteen years? I have yet to talk to a customer that doesn't have one amusing task that makes me chuckle.  Sometimes they still print hard copies of transactions to "file," or sometimes they print 700 pages of data to "analyze," or sometimes they cut and paste from one or more reports into a spreadsheet.  Upon hearing these things, my first question is always, "Why do you do that?" to which their response is rarely the same.    Sometimes it's related to trust (both the employee and the system).  Sometimes, it's habit-based.  And sometimes it is just impossible to accomplish the end result without some manual effort. I will say that I used to print nearly everything that I needed to review.  Partly, because I liked having the ability to scribble notes on the paper, and partly, because it was uncomfortable to read online.  However, I have changed. Rarely do I print anything anymore.  It's easier for me to read and notate online, and well, I guess I've just changed my habits. So where do you think our resistance to change comes from?  Is it truly deficits in our systems, or is it our own personal resistance to change?  What's your most annoying & untransformed task?

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  • MySQL Connector/NET 6.9.1 beta has been release

    - by Roberto Garcia
    Dear MySQL users, MySQL Connector/Net 6.9.1 a new version of the all-managed .NET driver for MySQL has been released. This is a beta release for 6.9.x and is not recommended for production environments. It is appropriate for use with MySQL server versions 5.5-5.7. It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloadsandmirrorsites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) Changes in MySQL Connector/Net 6.9.1 (2014-05-29, Beta)    Functionality Added or Changed      * Asynchronous methods are now supported.    Bugs Fixed      * When a client refreshed a web page associated with an expired        session and if the ASP.NET project was using <SessionState ...        regenerateExpiredSessionId="true" ...>, a "duplicate entry"        exception was generated from the MySqlSessionProvider. (Bug        #18657550, Bug #70409) The documentation is available at: http://dev.mysql.com/doc/refman/5.7/en/connector-net.html Enjoy and thanks for the support! On behalf of the MySQL Connector/NET and the MySQL/ORACLE RE Team. 

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  • MySQL Connector/Net 6.6 GA has been released

    - by fernando
    MySQL Connector/Net 6.6, a new version of the all-managed .NET driver for MySQL has been released.  This is the GA intended to introduce users to the new features in the release.  This release is feature complete. It is recommended for use in production environments. It is appropriate for use with MySQL server versions 5.0-5.6 It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.6 version of MySQL Connector/Net brings the following new features:   * Stored routine debugging   * Entity Framework 4.3 Code First support   * Pluggable authentication (now third parties can plug new authentications mechanisms into the driver).   * Full Visual Studio 2012 support: everything from Server Explorer to Intellisense&   the Stored Routine debugger. The release is available to download athttp://dev.mysql.com/downloads/connector/net/6.6.html Documentation ------------------------------------- You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.5/en/connector-net.html For specific topics: Stored Routine Debugger:http://dev.mysql.com/doc/refman/5.5/en/connector-net-visual-studio-debugger.html Authentication plugin:http://dev.mysql.com/doc/refman/5.5/en/connector-net-programming-authentication-user-plugin.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows. You can also post questions on our forums at http://forums.mysql.com/. Enjoy and thanks for the support! 

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  • Java?????????????????????? Java Developer Workshop??!

    - by rika.tokumichi
    2011?5?19????????????????????Java Developer Workshop????????????????????Java??????????Java????????????????????????? ?????5???????????????????????????/???????Java?????????????Java SE(Standard Edition)?Java ME(Micro Edition)?Java FX???????????????????????????????????????? ??????·???????? Embedded Java???????????Greg Bollella ??????????????????????????????????·???????? Embedded Java?????????????Greg Bollella????Java SE????????????????????????????Java ME?Embedded Java????????????????????????????????????????????????????????? ????????????????????Java SE 7??????????????????????????? Java ONE?????????????????Java SE 7?Hotspot????????JRockit?2??JVM?????????HotRockit??????Java SE 7?2011?7?28??????????Java SE 8?2012???????????????????????????????????? JDK7?????????????????????JVM??????????????Project Coin????????????ClassLoader???????????????????????????(Project Lambda)?????????(Project Jigsaw)??JDK8??????????????????????? (??????????????http://openjdk.java.net/projects/jdk7/features/????????) ?????????????????????????????????????????Java??????????????????????????????Java SE for Embedded?Oracle Java ME Embedded Client????Java?????????????????????????????????? ???????Java SE?????????????????????????????????????????????????????????????????????????????????????????? ???????????Java Embedded Global Business Unit ???? ???????????????Java Embedded Global Business Unit ????????Java FX 2.0??????????????????????????????Java FX 2.0?????????????????????????????????????????? ???????????????????·??????????????????????????????????????·???????????????????????????? ?????????? Sun Middleware Globalization ??????? ???? ???????????????????????????? Sun Middleware Globalization ??????? ????????NetBeans 7.0 ??????????????????? 2011?4????????????NetBeans 7.0??????JDK7???????HTML5???????PHP????????????????????????NetBeans 7.0?JDK7?????????Java???????????????????????????????????????????????? ????????????????? ?????????????? ???????????????????OSGi????????????????????OSGi?????????????OSGi Alliance???????????????????????????????????????????????????????????? ???????????????????????????????????????????????????? ???Java?????????????????Blu-ray Java????????????????? ???????? ???????????????!Blu-ray Java???????????????????????Blu-ray Java??????API?????????????????????????????????? ????????????????????????Java+Ricoh: Create, Share, and Think as one.?????????Java???????????????????????Embedded Software Architecture?????????????????????Ricoh Developer Program???????????????????????????/?????????????Java?????????????????????????????????RICOH & Java Developer Challenge?????????? ?????????????????????????????????????????~SIAWASE~ ????????????????????????????????????????????????????????????????????????????????????? ??????????????????????Java Developer Workshop??????Java???????????????????????????????????????????????????????????????

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  • IT?IFRS???????????

    - by ????
    ??????????????????IT???IFRS???(?????)?????????? ?SE·???·IT??????IFRS?????????   ????·????????????5?31???????????????1?????????????????????? (1???????IFRS????????????????????????) ???????··· ?6???????????6??????????? ?????=Part1?????·????·???????????IFRS???????????????????????????IT??????????????Oracle????????? IT??????????IT???????????????????????????????????????????????IT????????????????????????IFRS??????????IT????????????????????????? ?????????????? ?1? IFRS?????? -Part1- ???????? -Part2- IT????????IFRS?? ?2? ??????·?????????? -Part1- IFRS?????????????? -Part2- ???????????? ?3? ???????????????? -Part1- ?????????????? -Part2- ????????????? ?4? ??·???????????? -Part1- ??·???????????? -Part2- ????·?????????IT????????? ?5? ??????????·?????????? -Part1- IFRS?????????·????? -Part2- ????·????????????????? ?6? ????·?????????IFRS -Part1- ????????????? -Part2- ????/?????????????IFRS?? ?IFRS????????????????IFRS?????????????????????????????????????????????????? ?SE·???·IT??????IFRS????????IFRS?????????????????IT???????????????????? ?????????????SE?????IT??????IFRS??????????????????1????????? ??????????????????

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  • SQL*Plus??? - SPOOL??????(????? ???Tips-5)

    - by Yuichi.Hayashi
    SQL??????????????????????????????????????SPOOL?????????????? ???SPOOL??????????????????????????????? ????????? ????????????????????????????????????????????????????????????????????    $ sqlplus @sample.sql > /dev/null ??????????????????????????????? ??????????SPOOL????????????????? arraysize???????? arraysize???????SELECT??????fetch?????????SQL*Plus????????? ????????SPOOL????????SELECT???????????? SPOOL????     SQL> set array[size] 100 ????????fetch?100?????????????15???? ???????????????????????????????????????????????????? ????????????????????????????????????????????????????????????? ?????????????????????????????????????????????? ?????????? SPOOL?????????????1?????linesize???????????????????????????????? ????????????????????????????????????????? ????????????SPOOL????    SQL> set trims[pool] on ????????????off???????????????? ?????????? ???????????????SQL*Plus????????????1????????????????????????????????????????????????????????? ??????????????????????   (Written by Hiroyuki Nakaie) ?????SQL*Plus TIPS???????????????? Oracle SQL*Plus - ??, ??, ?????

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  • ????????????????????????????????????????????

    - by ????
    ?3,200???????1???60???????????????????????????????????????????????????????????????????????????????14????????????????????Oracle?ERP????????????????????????2011?6?21???????? ?????????????????????? (??) ?????? ????????? ??????? ERP??? ?????? 2011?6?22?? (Web) ITmedia???????? ?????????????????????? ???????ERP??? asahi.com ??????????????ERP???????????? ZD Net Japan ?????????????????JD Edwards EnterpriseOne?????   ????????????????????? ------------------------- ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????IT?????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????????ERP??????????JD Edwards EnterpriseOne?????????????JD Edwards EnterpriseOne??????3?????????1?????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ---------------------------- ?????? (1)???···??????????????????????? (2)?????????????···????????????????????????????????? (3)?????···???????????????3?????????1????? ??3???ERP?????????? ????????????? ???????????????????????????(????)?????? ?????????????????????????????? ERP???????????????????????????????????????????????????????(????????????????···)??????????????????ERP?????????????

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  • ?12c????RAC Cluster Hub Node-Leaf Node

    - by Liu Maclean(???)
    ?12c?cluster?????????????,?????????????flex cluster?flux asm?? ??Hub Node?Leaf Node,?????Hub Node?Leaf Node. Hub Node????: A node in and Oracle Flex Cluster that is tightly connected with other servers and has direct access to a shared disk. Leaf Node????: Servers that are loosely coupled with Hub Nodes, which may not have direct access to the shared storage. ?????????? Leaf Node??????shared storage ,????leaf node??share disk?? ??Hub Node?12c?????cluster node???, ?Leaf Node????? Leaf Node???: ? Hub Node?? ?????cluster?? ????????Hub Node ????Hub Node????? Hub Node????????????Leaf Node??? ??????????? ?Hub Node????? ??Leaf Node??Flex Cluster???????: hub-and-spoke???cluster?????????? ????Hub Node????OCR?Votedisk ????HUB node???,???????clusterware?????,??ocr?Votedisk ? ?????????????? ??????????,???????? ????????,12???Flex cluster??12?????, ???????? [ n * (n-1)]/2?66?????? ???1000?????,?????????????40?Hub Node,???Hub Node??24?Leaf Node,?Flex Cluster???1740??????  ????,??Cluster??499500?????? ?Flex Cluster??????????????,??cluster software????? ??Hub Node ?? ????????? , ??????????relocate???Hub Node ?Hub Node???Leaf Node??????,????????relocate???Leaf Node? ??Leaf Node?? ?????????,????????relocate????Leaf Node?

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  • Introducing MySQL for Excel

    - by Javier Treviño
    As part of the new product initiatives of the MySQL on Windows group we released a tool that makes the task of getting data in and out of a MySQL Database very friendly and intuitive, and we paired it with one of the preferred applications for data analysis and manipulation in Windows platforms, MS Excel. Welcome to MySQL for Excel, an add-in that is installed and accessed from within the MS Excel’s Data tab offering a wizard-like interface arranged in an elegant yet simple way to help users browse MySQL Schemas, Tables, Views and Procedures and perform data operations against them using MS Excel as the vehicle to drive the data in and out MySQL Databases. One of the coolest features we had in mind designing MySQL for Excel is simplicity. MS Excel is simple and easy to work with, thus liked by many Windows users because they don’t have to be software gurus to use it.  We applied the same principle by targeting MySQL for Excel to any kind of user, so if you are already familiarized with Excel’s interface you will find yourself working with MySQL data in no time. MySQL for Excel is shipped within the MySQL Installer as one of the tools in the suite; if prerequisites are already installed (.NET Framework 4.0, Visual Studio Tools for Office 4.0 and of course MS Office), installing the add-in involves a very few clicks and no further setup to use it. Being an Excel Add-In there is no executable file involved after the installation, running MS Excel and opening the add-in from its Data tab is all that is required. MySQL for Excel automatically integrates with MySQL Workbench (if installed) to share the same connections to MySQL Server installations, that way connections are defined just once in either product saving time.  Opening the Add-In brings the Welcome Panel at the right side of the Excel main window from which connections to MySQL Servers are shown grouped by Local VS Remote connections; then users can open any of those connections by double-clicking it and entering the password of the used account.  Additionally a user can create a connection by clicking on the New Connection action label or edit connections through MySQL Workbench (if installed) by clicking on the Manage Connections action label. Once a connection is opened, the Schema Selection panel is shown, at the top of it the selected connection (connection name, hostname/IP and username). Just below, a list of schemas is displayed where User Schemas are grouped first followed by System Schemas; users can double-click any selected schema to go to the next panel or select a schema and clicking the Next > button. Users can alternatively click on the < Back button to go back to the Welcome Panel to close the current connection and open a new one; also by clicking the Create New Schema action label they can create an empty new schema. Once a schema is opened the DB Object Selection panel is shown, this is actually the place where the fun stuff happens; from here users are able to perform actions against MySQL Tables, Views and Procedures. ">The actions available here are about importing data from a MySQL Table, View or Procedure to Excel, exporting Excel data to a new MySQL Table, appending Excel data to an existing MySQL Table or editing a MySQL Table’s data by using an Excel Worksheet as a user interface to update data in any row/column, insert new rows or delete existing rows in a very easy and friendly way. More blog posts will follow describing all of these actions, so stay tuned! Remember that your feedback is very important for us, so drop us a message: · MySQL on Windows (this) Blog - https://blogs.oracle.com/MySqlOnWindows/ · Forum - http://forums.mysql.com/list.php?172 · Facebook - http://www.facebook.com/mysql Cheers!

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  • SharePoint Visual web part and Oracle connection problem

    - by Rishi
    Hi, I'm trying to build a "visual web part" for SharePoint 2010 which should connect to Oracle table and display records on SharePoint page.For development, Oracle 11g client (with ODP.net) ,SharePoint server 2010, Visual Studio 2010 and Oracle 10g express all running on my machine. First,I've written sample code in ASP.NET web app to connect my local Oracle table and display data in grid view and it works fine. My code is , OracleConnection con; try { // Connect string constr = "Data Source=(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=localhost)(PORT=1521)))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=XE)));User Id=SYSTEM; Password=password"; con = new OracleConnection(constr); //Open database connection con.Open(); // Execute a SQL SELECT OracleCommand cmd = new OracleCommand("select * from T_ACTIONPOINTS WHERE AP_STATUS='Active' ", con); OracleDataReader dr = cmd.ExecuteReader(); GridView.DataSource = dr; GridView.DataBind(); GridView.AllowPaging = true; } catch (Exception e) { lblError.Text = e.Message; } Now, I'm trying to create new "SharePoint" visual web part project and using same code and deploying it on my local SP server. But when it runs , I get following error here is my solution explorer, It looks something wrong in compatibility.Can someone point me in right direction ?

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  • Process Centric Banking: Loan Origination Solution

    - by Manish Palaparthy
    There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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  • Are Chief Digital Officers the Result of CMO/CIO Refusal to Change?

    - by Mike Stiles
    Apparently CDO no longer just stands for “Collateralized Debt Obligations.”  It stands for Chief Digital Officer. And they’re the ones who are supposed to answer the bat signal CEO’s are throwing into the sky, swoop in and POW! drive the transition of the enterprise to integrated digital systems. So imagine being a CMO or a CIO at such an enterprise and realizing it’s been determined that you are not the answer that’s needed. In fact, IntelligentHQ author Ashley Friedlein points out the very rise of the CDO is an admission of C-Suite failure to become savvy enough, quickly enough in modern technology. Is that fair? Despite the repeated drumbeat that CMO’s and CIO’s must enter a new era of cooperation and collaboration to enact the social-enabled enterprise, the verdict seems to be that if it’s happening at all, it’s not happening fast enough. Therefore, someone else is needed with the authority to make things happen. So who is this relatively new beast? Gartner VP David Willis says, “The Chief Digital Officer plays in the place where the enterprise meets the customer, where the revenue is generated, and the mission accomplished.” In other words, where the rubber meets the road. They aren’t just another “C” heading up a unit. They’re the CEO’s personal SWAT team, able to call the shots necessary across all units to affect what has become job one…customer experience. And what are the CMO’s and CIO’s doing while this is going on? Playing corporate games. Accenture reports 38% of CMOs say IT deliberately keeps them out of the loop, with 35% saying marketing’s needs aren’t a very high priority. 31% of CIOs say marketers don’t understand tech and regularly go around them for solutions. Fun! Meanwhile the CEO feels the need to bring in a parental figure to pull it all together. Gartner thinks 25% of all orgs will have a CDO by 2015 as CMO’s and particularly CIO’s (Peter Hinssen points out many CDO’s are coming “from anywhere but IT”) let the opportunity to be the agent of change their company needs slip away. Perhaps most interestingly, these CDO’s seem to be entering the picture already on the fast track. One consultancy counted 7 instances of a CDO moving into the CEO role, which, as this Wired article points out, is pretty astounding since nobody ever heard of the job a few years ago. And vendors are quickly figuring out that this is the person they need to be talking to inside the brand. The position isn’t without its critics. Forrester’s Martin Gill says the reaction from executives at some traditional companies to someone being brought in to be in charge of digital might be to wash their own hands of responsibility for all things digital – a risky maneuver given the pervasiveness of digital in business. They might not even be called Chief Digital Officers. They might be the Chief Customer Officer, Chief Experience Officer, etc. You can call them Twinkletoes if you want to, but essentially anyone who has the mandate direct from the CEO to enact modern technology changes not currently being championed by the CMO or CIO can be regarded as “boss.” @mikestiles @oraclesocialPhoto: freedigitalphotos.net

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  • Keep user connected with WCF

    - by Frank
    Hi, Context : I would like to create WCF Service that can be consumed by an ASP.NET web app and an iphone application. My goal : Create an SOA architecture. My problem : How "keep the user connected" on the WCF service? I tried asp.net membership provider with wcf and that works fine. But the problem is that I have to give username/password for each call. What can I do to resolve this problem? What's the best way to solve this kind of problem? Possible solution after googlising : Use Windows Identity Foundation. Thank you, Frank

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  • Social Search: Looking for Love

    - by Mike Stiles
    For marketers and enterprise executives who have placed a higher priority on and allocated bigger budgets to search over social, it might be time to notice yet another shift that’s well underway. Social is search. Search marketing was always more of an internal slam-dunk than other digital initiatives. Even a C-suite that understood little about the new technology world knew it’s a good thing when people are able to find you. Google was the new Yellow Pages. Only with Google, you could get your listing first without naming yourself “AAAA Plumbing.” There were wizards out there who could give your business prominence in front of people who were specifically looking for what you offered. Other search giants like Bing also came along to offer such ideal matchmaking possibilities. But what if the consumer isn’t using a search engine to find what they’re looking for? And what if the search engines started altering their algorithms so that search placement manipulation was more difficult? Both of those things have started to happen. Experian Hitwise’s numbers show that visits to the major search engines in the UK dropped 100 million through August. Search engines are far from dead, or even challenged. But more and more, the public is discovering the sites and brands they need through advice they get via social, not search. You’ll find the worlds of social and search increasingly co-mingling as well. Search behemoths Google and Bing are including Facebook and Google+ into their engines. Meanwhile, Facebook and Twitter have done some integration of global web search into their platforms. So what makes social such a worthwhile search entity for brands? First and foremost, the consumer has demonstrated a behavior of acting on recommendations from social connections. A cry in the wilderness like, “Anybody know any good catering companies?” will usually yield a link (and an endorsement) from a friend such as “Yeah, check out Just-Cheese-Balls Catering.” There’s no such human-driven force/influence behind the big search engines. Facebook’s Mark Zuckerberg and others call it “Friend Mining.” It is, in essence, searching for answers from friends’ experiences as opposed to faceless code. And Facebook has all of those friends’ experiences already stored as data. eMarketer says search in an $18 billion business, and investors are really into it. So no shock Facebook’s ready to leverage their social graph into relevant search. What do you do about all this as a brand? For one thing, it’s going to lead to some interesting paid marketing opportunities around the corner, including Sponsored Stories bought against certain queries, inserting deals into search results, capitalizing on social search results on mobile, etc. Apart from that, it might be time to stop mentally separating social and search in your strategic planning and budgeting. Courting your fans on social will cumulatively add up to more valuable, personally endorsed recommendations for your company when a consumer conducts a search on social. Fail to foster those relationships, fail to engage, fail to provide knock-em-dead customer service, fail to wow them with your actual products and services…and you’ll wind up with the visibility you deserve in social search results.

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  • Connect to a remote Oracle 11g server using OracleClient of .NET 2.0

    - by Raghu M
    I have to connect to a Oracle server on the network using a .NET / C# (Winform) application. I am trying to use System.Data.OracleClient but in vain. Here are the details I can possibly think of (that might help someone reading this question): Platform: Visual Studio 2005 / .NET 2.0 with C# on Windows Vista Home Premium Library: System.Data.OracleClient Server: Oracle 11g (located on the same LAN) Please note that I don't have Oracle installed locally and I have hunted every discussion forum possible for help - but most of them assume local Oracle installation! Here is my connection string: "User Id=TSUSER;Password=ts12TS;Data Source=(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=MyServerIP)(PORT=1521))(CONNECT_DATA=(SERVICE_NAME=ORCL)));" And I get this error: OCIEnvCreate failed with return code -1 but error message text was not available. Stack trace: at System.Data.OracleClient.OciHandle..ctor(OciHandle parentHandle, HTYPE handleType, MODE ocimode, HANDLEFLAG handleflags) at System.Data.OracleClient.OracleInternalConnection.OpenOnLocalTransaction(String userName, String password, String serverName, Boolean integratedSecurity, Boolean unicode, Boolean omitOracleConnectionName) at System.Data.OracleClient.OracleInternalConnection..ctor(OracleConnectionString connectionOptions) at System.Data.OracleClient.OracleConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.OracleClient.OracleConnection.Open() at DGKit.Util.DataUtil.Generate() in D:\SVNRoot\sandbox\DGDev\Util\DataUtil.cs:line 68

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  • Proving What You are Worth

    - by Ted Henson
    Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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  • Finalists for Community Manager of the Year Announced

    - by Mike Stiles
    For as long as brand social has been around, there’s still an amazing disparity from company to company on the role of Community Manager. At some brands, they are the lead social innovators. At others, the task has been relegated to interns who are at the company temporarily. Some have total autonomy and trust. Others must get chain-of-command permission each time they engage. So what does a premiere “worth their weight in gold” Community Manager look like? More than anyone else in the building, they have the most intimate knowledge of who the customer is. They live on the front lines and are the first to detect problems and opportunities. They are sincere, raving fans of the brand themselves and are trusted advocates for the others. They’re fun to be around. They aren’t salespeople. Give me one Community Manager who’s been at the job 6 months over 5 focus groups any day. Because not unlike in speed dating, they must immediately learn how to make a positive, lasting impression on fans so they’ll want to return and keep the relationship going. They’re informers and entertainers, with a true belief in the value of the brand’s proposition. Internally, they live at the mercy of the resources allocated toward social. Many, whose managers don’t understand the time involved in properly curating a community, are tasked with 2 or 3 too many of them. 63% of CM’s will spend over 30 hours a week on one community. They come to intuitively know the value of the relationships they’re building, even if they can’t always be shown in a bar graph to the C-suite. Many must communicate how the customer feels to executives that simply don’t seem to want to hear it. Some can get the answers fans want quickly, others are frustrated in their ability to respond within an impressive timeframe. In short, in a corporate world coping with sweeping technological changes, amidst business school doublespeak, pie charts, decks, strat sessions and data points, the role of the Community Manager is the most…human. They are the true emotional connection to the real life customer. Which is why we sought to find a way to recognize and honor who they are, what they do, and how well they have defined the position as social grows and integrates into the larger organization. Meet our 3 finalists for Community Manager of the Year. Jeff Esposito with VistaprintJeff manages and heads up content strategy for all social networks and blogs. He also crafts company-wide policies surrounding the social space. Vistaprint won the NEDMA Gold Award for Twitter Strategy in 2010 and 2011, and a Bronze in 2011 for Social Media Strategy. Prior to Vistaprint, Jeff was Media Relations Manager with the Long Island Ducks. He graduated from Seton Hall University with a BA in English and a minor in Classical Studies. Stacey Acevero with Vocus In addition to social management, Stacey blogs at Vocus on influential marketing and social media, and blogs at PRWeb on public relations and SEO. She’s been named one of the #Nifty50 Women in Tech on Twitter 2 years in a row, as well as included in the 15 up-and-coming PR pros to watch in 2012. Carly Severn with the San Francisco BalletCarly drives engagement, widens the fanbase and generates digital content for America’s oldest professional ballet company. Managed properties include Facebook, Twitter, Tumblr, Pinterest, Instagram, YouTube and G+. Prior to joining the SF Ballet, Carly was Marketing & Press Coordinator at The Fitzwilliam Museum at Cambridge, where she graduated with a degree in English. We invite you to join us at the first annual Oracle Social Media Summit November 14 and 15 at the Wynn in Las Vegas where our finalists will be featured. Over 300 top brand marketers, agency executives, and social leaders & innovators will be exploring how social is transforming business. Space is limited and the information valuable, so get more info and get registered as soon as possible at the event site.

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  • Export large amount of data from Oracle 10G to SQL Server 2005

    - by uniball
    Dear all, I need to export 100 million data rows (avg row length ~ 100 bytes) from Oracle 10G database table into SQL server (over WAN/VLAN with 6MBits/sec capacity) on a regular basis. So far, these are the options that I have tried and a quick summary. Has anyone tried this before? Are there other better options? Which option would be the best in terms of performance and reliability? The time taken has been calculated using tests on smaller amounts of data and then extrapolating it to estimate the time required. Using data import wizard on the SQL server or SSIS packages to import the data. It will take around 150 hours to complete the task. Using Oracle batch job to spool data into a comma-delimited flat-file. Then using SSIS package to FTP this file to the SQL server and then load directly from the flat-file. The issue here is the size of the flat-file which is expected to run in GBs. Although this option is drastically different, I am even considering the option of using Linked Server to query the Oracle data directly at run-time to avoid bringing in data. Performance is a big problem and I have limited control over the Oracle database in terms of creating table indexes. Regards, Uniball

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  • Commvault Oracle RMAN Restore to new host

    - by Glenn Stauffer
    We use Commvault Simpana 8 and I have a situation where I have backups of an Oracle database on tape that were taken from Host A. Host A suffered a disk failure (lost its raid configuration) and the sys admins are trying to restore it; in the meantime, I'd working to bring the database back up on another host - Host B. I'm running into problems and am trying to sort out the parameters that need to be passed to the Commvault media agent to get this to work. Unfortunately, I do not have access to Commvault support and the backup person is unavailable. Any one have a clue? The backups are there and the media agent reported a successful write when they ran last night. This is what fails: RMAN run { allocate channel t1 device type sbt_tape parms='SBT_LIBRARY=/usr/local/galaxy/Base/libobk.so,BLKSIZE=262144, ENV=(CvClientName=dbsrv2,CvInstanceName=Instance001, CVOraRacDBName=BBDB, CVOraRACDBClientName=BBDB)'; restore spfile to pfile '/tmp/bbdb.ora' from autobackup; }2 3 4 allocated channel: t1 channel t1: sid=34 devtype=SBT_TAPE channel t1: CommVault Systems for Oracle: Version 7.0.0(Build76) Starting restore at 09-MAY-10 channel t1: looking for autobackup on day: 20100509 channel t1: autobackup found: c-3941155360-20100509-01 released channel: t1 RMAN-00571: =========================================================== RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS =============== RMAN-00571: =========================================================== RMAN-03002: failure of restore command at 05/09/2010 18:01:35 ORA-19870: error reading backup piece c-3941155360-20100509-01 ORA-19507: failed to retrieve sequential file, handle="c-3941155360-20100509-01", parms="" ORA-27029: skgfrtrv: sbtrestore returned error ORA-19511: Error received from media manager layer, error text: sbtrestore: Job[0] thread[26316]: InitializeCLRestore() failed.

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  • Commvault Oracle RMAN Restore to new host

    - by Glenn Stauffer
    We use Commvault Simpana 8 and I have a situation where I have backups of an Oracle database on tape that were taken from Host A. Host A suffered a disk failure (lost its raid configuration) and the sys admins are trying to restore it; in the meantime, I'd working to bring the database back up on another host - Host B. I'm running into problems and am trying to sort out the parameters that need to be passed to the Commvault media agent to get this to work. Unfortunately, I do not have access to Commvault support and the backup person is unavailable. Any one have a clue? The backups are there and the media agent reported a successful write when they ran last night. This is what fails: run { allocate channel t1 device type sbt_tape parms='SBT_LIBRARY=/usr/local/galaxy/Base/libobk.so,BLKSIZE=262144, ENV=(CvClientName=dbsrv2,CvInstanceName=Instance001, CVOraSID=BBPROD)'; restore spfile to pfile '/tmp/bbdb.ora' from autobackup; } allocated channel: t1 channel t1: sid=34 devtype=SBT_TAPE channel t1: CommVault Systems for Oracle: Version 7.0.0(Build76) Starting restore at 09-MAY-10 channel t1: looking for autobackup on day: 20100509 channel t1: autobackup found: c-3941155360-20100509-01 released channel: t1 RMAN-00571: =========================================================== RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS =============== RMAN-00571: =========================================================== RMAN-03002: failure of restore command at 05/09/2010 18:01:35 ORA-19870: error reading backup piece c-3941155360-20100509-01 ORA-19507: failed to retrieve sequential file, handle="c-3941155360-20100509-01", parms="" ORA-27029: skgfrtrv: sbtrestore returned error ORA-19511: Error received from media manager layer, error text: sbtrestore: Job[0] thread[26316]: InitializeCLRestore() failed.

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