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  • Chargeback and billing across public and private clouds

    - by llaszews
    Had a great conversation today regarding the need for metering, chargeback, and billing of cloud computing resources. The person I spoken with at a Fortune 1000 company increased the scope and magnitude of the issue of billing for cloud computing resources beyond what I had previously considered. I believed that doing any type of chargeback and billing for one public, private or hybrid installation was difficult. This person pointed out that the problem is even bigger in scope. The reality is many companies are using multiple public cloud vendors and have many different private cloud data centers. A customer may use AWS for some smaller public cloud applications, Salesforce.com (SaaS), Rackspace for IaaS, Savvis for colocation and a variety of Iaas and PaaS implementations for the private cloud. How does a company get a consolidated bill for all these different cloud environments? I am not sure their is an answer right now.

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  • Four Easy Ways to Save a Rocky CRM Relationship

    - by Divya Malik
     Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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  • Data Source Connection Pool Sizing

    - by Steve Felts
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

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  • How to deal with MySQL Connector/ODBC error "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'"

    - by user12653020
    I am sure many users run into a mysterious problem when perfectly working ODBC configurations started failing with errors like: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' The above error message might be preceded with something like [nxDc[yQ]. At the same time odbc.ini specifies in its DSN different SOCKET=/tmp/mysql.sock or a TCP connection SERVER=<remote_host_or_ip>. The question is, what had happened that the ODBC driver started to ignore the DSN options? The clue lies in the corrupted string [nxDc[yQ], which actually was [UnixODBC][MySQL] with each 2nd symbol removed. This is the case of bad conversion from SQLCHAR to SQLWCHAR. The UnixODBC driver manager took a single-byte character string from the client application and tried to convert it into the wide (multi-byte) characters for the Unicode version of MyODBC driver: Initially the piece of the connection string was represented by 1-byte chars like: [S][E][R][V][E][R][=][m][y][h][o][s][t][;] after the bad conversion to wide chars (commonly 2-byte UTF-16) [SE][RV][ER][=m][yh][os][t;] instead of [S\0][E\0][R\0][V\0][E\0][R\0][=\0][m\0][y\0][h\0][o\0][s\0][t\0][;\0] Naturally, the MyODBC driver could not parse the bad string and tried to use the default connection type (SOCKET) with the default value (/var/lib/mysql/mysql.sock) Now we know what happened, but why it happened? In most cases it happened because of using ODBCManageDataSourcesQ4 utility or its older analog ODBCConfig. When registering ODBC drivers they put lots of additional options and one of these options badly affects the UnixODBC driver manager itself. The solution is simple - remove or comment out the option in odbcinst.ini file (it is empty by default) set for the driver: [MySQL ODBC 5.2.6 Driver] Description    = Driver         = /home/dbs/myodbc526/lib/libmyodbc5w.so Driver64       = /home/dbs/myodbc526/lib/libmyodbc5w.so Setup          = /home/dbs/myodbc526/lib/libmyodbc5S.so Setup64        = /home/dbs/myodbc526/lib/libmyodbc5S.so UsageCount     = 1 CPTimeout      = 0 CPTimeToLive   = 0 IconvEncoding  =  # <--------- remove this line Trace          = TraceFile      = TraceLibrary   = After applying this simple solution (remove the line with IconvEncoding = ) everything came to normal. Prior to removing that line I tried putting different encoding names there, but the result was not good, so I really don't know how to properly use it. Unfortunately, UnixODBC manuals say nothing about it. Therefore, removing this option was the only way to get things done.

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  • Siebel 2012-IP Release is now GA

    - by Richard Lefebvre
    The Siebel development team is pleased to announce the general availability of the highly anticipated 2012 Siebel Innovation Pack on 12/12/2012. The journey began last year as a concept at Open World that invigorated the Siebel customer base and partners across the globe, culminating in this 2012-IP release that delivers much valued usability enhancements on an existing release. Open UI and Siebel Mobile are the key innovations that are released as part of the 2012-IP on both 8.1.1.9 and the 8.2.2.2 releases. These innovations are a giant leap forward in facilitating Siebel usability while supporting multiple browsers and devices. Siebel Mobile released as part of the IP provide connected Mobile solutions that support key Horizontal Sales, Field Service, Life Sciences and Consumer Goods flows. See the Siebel Open UI Dada Sheet here.

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  • The JavaFX Community Site on Java.net

    - by Tori Wieldt
    Community activity surrounding JavaFX has been steadily growing, with tweets, blog posts, and projects increasing in number. We are pleased to announce that there is now a JavaFX community site on Java.net at the following URL: javafxcommunity.com  This site is an aggregator of JavaFX information, where you can find links to JavaFX blog posts, tweets, and other resources.  Gerrit Grunwald and Jim Weaver are the community leaders for this site, and they welcome your feedback on how to make the JavaFX Community site more useful to you! Learn more on Jim Weaver’s Rich-Client Java Blog. 

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  • COLLABORATE 13 Call for Papers

    - by Marc Weintraub
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Attention PeopleSoft customers!  Speak at the largest user-led PeopleSoft conference of the year and attend for free! Interested in submitting a presentation for COLLABORATE 13? October 12 is the deadline to submit your abstract. The COLLABORATE 13- Quest forum is your home for high-level education sessions around PeopleSoft. Presenting doesn’t just mean giving a solo lecture: you can present with a vendor, give a demonstration (internet will be provided), facilitate a hot topic discussion or even offer best practices from an experience your company has been through. Remember, to submit an abstract now, all you need is a short description of your presentation. Think you don't have a story to tell? Think again! Check out the COLLABORATE 13- Quest forum now to better understand what we are looking for. A selection committee of other PeopleSoft users will review all sessions and select the most relevant, customer-focused sessions possible to make COLLABORATE a great learning experience for everyone. Don't forget, one speaker from each session selected will be eligible to receive a complimentary registration to the entire event *some rules apply. Also, don’t forget to include your functional counterpart. The selection committee is looking to increase the amount of functional users attending and want to help them glean the most out of the event. Thank you for your time and please let the selection committee know if you have any questions about submitting a presentation. We look forward to seeing you at COLLABORATE 13 in Denver! Quest's COLLABORATE '13 website - http://www.questdirect.org/collaborate /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Setting MTU on Exalogic

    - by csoto
    For many reasons, a system administrator may want to change the MTU settings of a server. But in a system like Exalogic which contains lots of interconnected nodes and other various components, it's important to understand how this applies to the different networks. For example, when bringing up bonding of InfiniBand an error like the following may be thrown: Bringing up interface bond1: SIOCSIFMTU: Invalid argument Both scripts ifcfg-ib0 and ifcfg-ib1 (from the /etc/sysconfig/network-scripts/ direectory) have MTU set to 65500, which is a valid MTU value only if all IPoIB slaves operate in connected mode and are configured with the same value, so the line below must be added to both network scripts and then restart the network: CONNECTED_MODE=yes By the way, an error of the form “SIOCSIFMTU: Invalid argument” indicates that the requested MTU was rejected by the kernel. Typically this would be due to it exceeding the maximum value supported by the interface hardware. In that case you must either reduce the MTU to a value that is supported or obtain more capable hardware. This problem has been seen when trying to modify the MTU using the ifconfig command, like the output of the example below: [root@elxxcnxx ~]# ifconfig ib1 mtu 65520 SIOCSIFMTU: Invalid argument It's important to insist that in most cases the nodes must be rebooted after the MTU size has been changed. Although in some circumstances it may work without a reboot, it is not how it is typically documented. Now, in order to achieve a reduced memory consumption and improve performance for network traffic received on IPoIB related interfaces, it is recommend to reduce the MTU value in interface configuration files for IPoIB related bonds from 65520 to 64000. The change needs to be made to interface configuration files under the /etc/sysconfig/network-scripts directory and applies to the interface configuration files for bonds over IPoIB related slave devices, for example /etc/sysconfig/network-scripts/ifcfg-bond1. However, keep in mind that the numeric portion of the interface filenames that corresponding to IPoIB interfaces is expected to vary across compute nodes and vServers and so cannot be relied upon to identify which interface files are for bonds are over IPoIB rather than EoIB related slave interfaces. To fix these MTU values to the recommended settings, there are very useful instructions and a script on the MOS Note 1624434.1, and it's applicable physical and virtual configurations of Exalogic. Regarding the recommended MTU value for EoIB related interfaces, its maximum appropriate value is 1500. If for some reason a vServer has been created with a higher value (set on the /etc/sysconfig/network-scripts/ifcfg-bond0 file), then it must be fixed. An error like the following could be thrown under this circumstance: [root@vServer ~]# service network restart ... Bringing up interface bond0:  SIOCSIFMTU: Invalid argument Also an error like the one below can be seen on the /var/log/messages file of the vServer: kernel: T5074835532 [mlx4_vnic] eth1:vnic_change_mtu:360: failed: new_mtu 64000 2026 The MOS Note 1611657.1 is very useful for this purpose.

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  • Basic is Best

    - by Eric A. Stephens
    Fellow foodies will recognize the recent movement towards "farm-to-table" restaurants. These venues attempt to simplify their menus and source ingredients as close to the source as possible. I had the opportunity to dine at such a restaurant the other evening. I was gushing about the appetizer to my server when she described the preparation for the item and then punctuated her comments with "basic is best". I reminded my fellow enterprise architect diners there was an architecture lesson in that statement. They rolled their eyes and chuckled. But they also knew I was right. I'm reminded of Frederick Brooks' book The Mythical Man Month and his latest The Design of Design. The former must read book talks about complexity. But he refrains from damning all complexity. The world we live in and enterprises we strive to transform with enterprise architecture are complicated organisms, much like the human body. But sometimes a simple solution is the best approach. Fewer applications (think: portfolio rationalization). Fewer components. Fewer lines of code. Whatever level of abstraction you are working at, less is more. I'm reminded of the enterprise architecture principle "Control Technical Diversity". At one firm I created pithy catch phrases for each principles. I named this one "Less is More". But perhaps another variation is what my server said the other night, "Basic is Best".

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  • Solving the context menu problem with drag and drop in trees

    - by Frank Nimphius
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The following drag-and-drop problem has been reported on OTN: An ADF Faces tree component is configured with a af:collectionDropTarget tag to handle drop events. The same tree component also has a context menu defined that is shown when users select the tree with the right mouse button. The problem now was - and I could reproduce this - that the context menu stopped working after the first time the tree handled a drop event. The drag and drop use case is to associate employees from a table to a department in the tree using drag and drop. The drop handler code in the managed bean looked up the tree node that received the drop event to determine the department ID to assign to the employee. For this code similar to the one shown below was used List dropRowKey = (List) dropEvent.getDropSite(); //if no dropsite then drop area was not a data area if(dropRowKey == null){    return DnDAction.NONE; }                tree.setRowKey(dropRowKey); JUCtrlHierNodeBinding dropNode = (JUCtrlHierNodeBinding) tree.getRowData(); Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} So what happens in this code? The drop event contains the dropSite reference, which is the row key of the tree node that received the drop event. The code then sets the key to the tree in a call to getRowDate() returns the node information for the drop target (the department). This however causes the tree state to go out of synch with its model (ADF tree binding), which is known to cause issues. In this use case the issue caused by this is that the context menu no longer shows up. To fix the problem, the code needs to be changes to read the current row key from the key, then perform the drop operation and at the end set the origin (or model) row key back //memorize current row key Object currentRowKey = tree.getRowKey();        List dropRowKey = (List) dropEvent.getDropSite(); //if no dropsite then drop area was not a data area if(dropRowKey == null){   return DnDAction.NONE;   }              tree.setRowKey(dropRowKey); JUCtrlHierNodeBinding dropNode = (JUCtrlHierNodeBinding) tree.getRowData(); ... do your stuff here .... //set current row key back tree.setRowKey(currentRowKey); AdfFacesContext.getCurrentInstance().addPartialTarget(tree); Node the code line that sets the row key back to its original value.

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  • Facial Recognition for Retail

    - by David Dorf
    My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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  • Proving What You are Worth

    - by Ted Henson
    Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Trust

    - by mprove
    I sense traffic of this blog w/o a present reason. Hmm. What about this,  brief musings about trust: Each software, each website, each social platform, each community building effort is a matter of trust building. You make a social promise to continue the effort, and to care for the commitment of the users or community members. It is easy to offer more to your community. On the other hand, it is quite difficult or impossible to take something away, or to close down or end the product or community without disappointing someone. cheers,Matthias

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  • Context is Everything

    - by Angus Graham
    Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Context is Everything How many times have you have you asked a question only to hear an answer like “Well, it depends. What exactly are you trying to do?”.  There are times that raw information can’t tell us what we need to know without putting it in a larger context. Let's take a real world example.  If I'm a maintenance planner trying to figure out which assets should be replaced during my next maintenance window, I'm going to go to my Asset Management System.  I can get it to spit out a list of assets that have failed several times over the last year.  But what are these assets connected to?  Is there any safety consequences to shutting off this pipeline to do the work?  Is some other work that's planned going to conflict with replacing this asset?  Several of these questions can't be answered by simply spitting out a list of asset IDs.  The maintenance planner will have to reference a diagram of the plant to answer several of these questions. This is precisely the idea behind Augmented Business Visualization. An Augmented Business Visualization (ABV) solution is one where your structured data (enterprise application data) and your unstructured data (documents, contracts, floor plans, designs, etc.) come together to allow you to make better decisions.  Essentially we're showing your business data into its context. AutoVue allows you to create ABV solutions by integrating your enterprise application with AutoVue’s hotspot framework. Hotspots can be defined for your document. Users can click these hotspots to trigger actions in your enterprise app. Similarly, the enterprise app can highlight the hotspots in your document based on its business data, creating a visual dashboard of your business data in the context of your document. ABV is not new. We introduced the hotspot framework in AutoVue 20.1 with text hotspots. Any text in a PDF or 2D CAD drawing could be turned into a hotspot. In 20.2 we have enhanced this to include 2 new types of hotspots: 3D and regional hotspots. 3D hotspots allow you to turn 3D parts into hotspots. Hotspots can be defined based on the attributes of the part, so you can create hotspots based on part numbers, material, date of delivery, etc.  Regional hotspots allow an administrator to define rectangular regions on any PDF, image, or 2D CAD drawing. This is perfect for cases where the document you’re using either doesn’t have text in it (a JPG or TIFF for example) or if you want to define hotspots that don’t correspond to the text in the document. There are lots of possible uses for AutoVue hotspots.  A great demonstration of how our hotspot capabilities can help add context to enterprise data in the Energy sector can be found in the following AutoVue movies: Maintenance Planning in the Energy Sector - Watch it Now Capital Construction Project Management in the Energy Sector  -  Watch it Now Commissioning and Handover Process for the Energy Sector  -  Watch it Now

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  • Multiple Java EE Agents on Single Managed Server

    - by tina.wang
    A default JEE agent is created when you create domain, which is named as OracleDIAgent. 1. In Studio, duplicate the agent, change its name to genAgent, change the web application context to genagent. 2: Go to datasource of genAgent, drop all datasources.3: Generate server template. put the jar file under odi\common\templates\wls 4: Deploy this template by update the existing domain. Bring up the config.cmd, choose update existing domain. 5: Update the domain using the template that just generated. Go through the Configuration wizard. (I did not modify anything or configure anything here). 6: The wizard will give information says the deployment was successful. 7: Bring up the admin server and ODI_server1. 

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  • Tech Article: Tired of Null Pointer Exceptions? Use Java SE 8's Optional!

    - by Tori Wieldt
    A wise man once said you are not a real Java programmer until you've dealt with a null pointer exception. The null reference is the source of many problems because it is often used to denote the absence of a value. Java SE 8 introduces a new class called java.util.Optional that can alleviate some of these problems. In the tech article "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!" Java expert Raoul-Gabriel Urma shows you how to make your code more readable and protect it against null pointer exceptions. Urma explains "The purpose of Optional is not to replace every single null reference in your codebase but rather to help design better APIs in which—just by reading the signature of a method—users can tell whether to expect an optional value. In addition, Optional forces you to actively unwrap an Optional to deal with the absence of a value; as a result, you protect your code against unintended null pointer exceptions." Learn how to go from writing painful nested null checks to writing declarative code that is composable, readable, and better protected from null pointer exceptions. Read "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!"

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  • The Lease Standard Train is Back on Track

    - by Theresa Hickman
    As I was walking to the elevator, I ran into Seamus Moran, our resident accounting expert. Me: “Hi Seamus, where have you been? You don’t write, you don’t call, and you don’t send me flowers. I’ve been hearing more and more about the Lease Accounting topic. It looks like Congress is weighing in on it too and putting heat on FASB. According to a recent article in Reuters  “representatives Brad Sherman, a Democrat, and Republican John Campbell, have written to the U.S. Financial Accounting Standards Board warning of dire economic fallout from a plan to have companies put leases on their balance sheets." Here’s what Seamus had to say: Yes, but there have been some recent developments. The FASB and IASB cleared a logjam, resolved a final “content of the standard” issue, and articulated a way to move forward on Leases last Wednesday.  It looks like the Lease Standard Train is back on track.   We’ve just had a briefing from PwC. The Lease timeline now looks like this: Now to June 2012: The staff will write up the decisions June 2012: Boards will meet on “logistical” issues (glossed over) Oct, Nov, most likely December 2012: A New Lease Exposure Draft will be crafted January – April 2013: Public Comment period begins April to September 2013: Everyone to digest the comments and draft the final standard End of 2013 (Probably more like Early 2014): Publish the new Lease Accounting Standards 2015: Retroactive reporting 2017: New standard is effective It seems that leases under one year will be treated as “rent expense”. If it doesn’t cross two (annual) balance sheets, it doesn’t really matter. This is good news in terms of clarity, resolution, and moving forward on one of the last remaining items to converge the IFRS and U.S. GAAP standards. There are ambiguities, issues, concerns, et cetera, of course, and there are bright lines (“rules”) that bother the “no rules, please” people and ambiguities (“judgments”) that bother the “clarity, please” people, but at least the train isn’t falling off the tracks.  

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • Avoiding the Black Hole of Leads

    - by Charles Knapp
    Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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  • Browser Alert -- cannot download links using Internet Explorer

    - by user554629
    Internet Explorer ( ie8, ie9 ) is mangling downloads from this blog. Links to files on this blog ( eg., dirstats ) are typically downloaded using browser:  R-click, SaveAs This works fine on Chrome, Firefox and Safari.  Internet Explorer is not handling the html reference to the file, and adds .html to the filename.   The file will be saved in an incorrect format.   Relatively harmless for a script file that is plain text, but binary files like obiaix.tar.gz , will be corrupted, and there is nothing you can do about it. "Don't get corrupted, get rid of cable  Internet Explorer, use firefox"  ( sorry, US TV advert reference ) The useful part of the compressed tar file is that you don't have to worry about Windows line-end characters corrupting the scripts, and you don't have to change execution permissions to get the scripts to work. dos2unix dirstats   chmod +x dirstats

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  • Welcome to ubiquitous file sharing (December 08, 2009)

    - by user12612012
    The core of any file server is its file system and ZFS provides the foundation on which we have built our ubiquitous file sharing and single access control model.  ZFS has a rich, Windows and NFSv4 compatible, ACL implementation (ZFS only uses ACLs), it understands both UNIX IDs and Windows SIDs and it is integrated with the identity mapping service; it knows when a UNIX/NIS user and a Windows user are equivalent, and similarly for groups.  We have a single access control architecture, regardless of whether you are accessing the system via NFS or SMB/CIFS.The NFS and SMB protocol services are also integrated with the identity mapping service and shares are not restricted to UNIX permissions or Windows permissions.  All access control is performed by ZFS, the system can always share file systems simultaneously over both protocols and our model is native access to any share from either protocol.Modal architectures have unnecessary restrictions, confusing rules, administrative overhead and weird deployments to try to make them work; they exist as a compromise not because they offer a benefit.  Having some shares that only support UNIX permissions, others that only support ACLs and some that support both in a quirky way really doesn't seem like the sort of thing you'd want in a multi-protocol file server.  Perhaps because the server has been built on a file system that was designed for UNIX permissions, possibly with ACL support bolted on as an add-on afterthought, or because the protocol services are not truly integrated with the operating system, it may not be capable of supporting a single integrated model.With a single, integrated sharing and access control model: If you connect from Windows or another SMB/CIFS client: The system creates a credential containing both your Windows identity and your UNIX/NIS identity.  The credential includes UNIX/NIS IDs and SIDs, and UNIX/NIS groups and Windows groups. If your Windows identity is mapped to an ephemeral ID, files created by you will be owned by your Windows identity (ZFS understands both UNIX IDs and Windows SIDs). If your Windows identity is mapped to a real UNIX/NIS UID, files created by you will be owned by your UNIX/NIS identity. If you access a file that you previously created from UNIX, the system will map your UNIX identity to your Windows identity and recognize that you are the owner.  Identity mapping also supports access checking if you are being assessed for access via the ACL. If you connect via NFS (typically from a UNIX client): The system creates a credential containing your UNIX/NIS identity (including groups). Files you create will be owned by your UNIX/NIS identity. If you access a file that you previously created from Windows and the file is owned by your UID, no mapping is required. Otherwise the system will map your Windows identity to your UNIX/NIS identity and recognize that you are the owner.  Again, mapping is fully supported during ACL processing. The NFS, SMB/CIFS and ZFS services all work cooperatively to ensure that your UNIX identity and your Windows identity are equivalent when you access the system.  This, along with the single ACL-based access control implementation, results in a system that provides that elusive ubiquitous file sharing experience.

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  • Questions Anyone?

    - by Kevin Smith
    I've been working with WebCenter Content for almost 9 years now and have a ton of topics rolling around my head that I'm sure would make excellent blog post once I find the time to write them up. Does anyone have any questions they would like answered? Like why does WCC do ...? How does this feature work? I can't seem to get this working? Post your question to the comments and if it is something on my list of topics I had planned on creating a blog post about I will move it to the top of the list.

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  • Chart Filtering

    - by Tim Dexter
    Interesting question from a colleague this week. Can you add a filter to a chart to just show a specific set of data? In an RTF template, you need to do a little finagling in the chart definition. In an online template, a couple of clicks and you're done. RTF Build your chart as you would normally to include all the data to start with. Now flip to the Advanced tab to see the code behind the chart. Its not very pretty but with a little effort you can get it looking a little more friendly. Here's my chart showing employees and their salaries. <Graph depthAngle="50" depthRadius="8" seriesEffect="SE_AUTO_GRADIENT"> <LegendArea visible="true"/>  <Title text="Executive Department Only" visible="true" horizontalAlignment="CENTER"/>  <LocalGridData colCount="{count(.//G_2)}" rowCount="1">   <RowLabels>    <Label>SALARY</Label>   </RowLabels>   <ColLabels>    <xsl:for-each select=".//G_2">     <Label><xsl:value-of select="EMP_NAME"/></Label>    </xsl:for-each>   </ColLabels>   <DataValues>    <RowData>     <xsl:for-each select=".//G_2">      <Cell><xsl:value-of select="SALARY"/></Cell>     </xsl:for-each>    </RowData>   </DataValues>  </LocalGridData> </Graph> Note the emboldened text. Its currently grabbing all values in the G_2 level of the data. We can use an XPATH expression to filter the data to the set we want to see. In my case I want to only see the employees that are in the Executive department. My  data is structured thus:   <DATA_DS>     <G_1>         <DEPARTMENT_NAME>Accounting</DEPARTMENT_NAME>         <G_2>             <MANAGER>Higgins</MANAGER>             <EMPLOYEE_ID>206</EMPLOYEE_ID>             <HIRE_DATE>2002-06-07T00:00:00.000-04:00</HIRE_DATE>             <SALARY>8300</SALARY>             <JOB_TITLE>Public Accountant</JOB_TITLE>             <PARAS>11000</PARAS>             <EMP_NAME>William Gietz</EMP_NAME>         </G_2> So the XPATH expression Im going to use to limit the data to the Executive department would be .//G_2[../DEPARTMENT_NAME='Executive'] Note the ../ moves the parser up the XML tree to be able to test the DEPARTMENT_NAME value. I added this XPATH expression to the three instances that need it ColCount, ColLabels and RowData. Its simple enough to do. Testing your XPATH expression is easier to do using a table of data. Please note, as soon as you make changes to the chart code. Going back to the Builder tab, you'll find that everything is grayed out. I recommend you make all the changes you can via the chart dialog before updating the code. Online Template Implementing the filter is much simpler, there is a dialog box to help you out. Add you chart and fill out the various data points you want to show. then hit the Filter item in the ribbon above the chart. That will pop the filter dialog box where you can then add a filter to the chart.   You can add multiple filters if needed and of course you can use the Manage Filters button to re-open and edit the filters. Pretty straightforward stuff!

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  • OSCON: Java and a Nice Discount

    - by Tori Wieldt
    Now in its 14th year, OSCON, O'Reilly's annual open source conference, will once again be in Portland, OR on July 16-20, 2012.  Join the world’s open source pioneers, builders, and innovators at the Oregon Convention Center for five intense days to learn about open development, challenge your assumptions, and fire up your brain.With 200+ speakers, 18 tracks, hundreds of technologies, and over 3,000 hackers in attendance, it's a place to learn and network. You’ll find practical tutorials, inspirational keynotes, and a wealth of information on open source languages, platforms, and development. OSCON includes whole track devoted to Java & the JVM, and the list of speakers is impressive. OSCON is where the serious thinkers and doers—and their favorite technologies—converge. And when the day’s sessions are over, join people just like you for some serious fun. Thanks to Java Magazine (you have subscribed to Java Magazine, right? If not, get your free digital subscription now!), you can register for OSCON and save 20% with code JAVAMAG.

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