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  • Agile Testing Days 2012 – Day 3 – Agile or agile?

    - by Chris George
    Another early start for my last Lean Coffee of the conference, and again it was not wasted. We had some really interesting discussions around how to determine what test automation is useful, if agile is not faster, why do it? and a rather existential discussion on whether unicorns exist! First keynote of the day was entitled “Fast Feedback Teams” by Ola Ellnestam. Again this relates nicely to the releasing faster talk on day 2, and something that we are looking at and some teams are actively trying. Introducing the notion of feedback, Ola describes a game he wrote for his eldest child. It was a simple game where every time he clicked a button, it displayed “You’ve Won!”. He then changed it to be a Win-Lose-Win-Lose pattern and watched the feedback from his son who then twigged the pattern and got his younger brother to play, alternating turns… genius! (must do that with my children). The idea behind this was that you need that feedback loop to learn and progress. If you are not getting the feedback you need to close that loop. An interesting point Ola made was to solve problems BEFORE writing software. It may be that you don’t have to write anything at all, perhaps it’s a communication/training issue? Perhaps the problem can be solved another way. Writing software, although it’s the business we are in, is expensive, and this should be taken into account. He again mentions frequent releases, and how they should be made as soon as stuff is ready to be released, don’t leave stuff on the shelf cause it’s not earning you anything, money or data. I totally agree with this and it’s something that we will be aiming for moving forwards. “Exceptions, Assumptions and Ambiguity: Finding the truth behind the story” by David Evans started off very promising by making references to ‘Grim up North’ referring to the north of England. Not sure it was appreciated by most of the audience, but it made me laugh! David explained how there are always risks associated with exceptions, giving the example of a one-way road near where he lives, with an exception sign giving rights to coaches to go the wrong way. Therefore you could merrily swing around the corner of the one way road straight into a coach! David showed the danger in making assumptions with lyrical quotes from Lola by The Kinks “I’m glad I’m a man, and so is Lola” and with a picture of a toilet flush that needed instructions to operate the full and half flush. With this particular flush, you pulled the handle all the way down to half flush, and half way down to full flush! hmmm, a bit of a crappy user experience methinks! Then through a clever use of a passage from the Jabberwocky, David then went onto show how mis-translation/ambiguity is the can completely distort the original meaning of something, and this is a real enemy of software development. This was all helping to demonstrate that the term Story is often heavily overloaded in the Agile world, and should really be stripped back to what it is really for, stating a business problem, and offering a technical solution. Therefore a story could be worded as “In order to {make some improvement}, we will { do something}”. The first ‘in order to’ statement is stakeholder neutral, and states the problem through requesting an improvement to the software/process etc. The second part of the story is the verb, the doing bit. So to achieve the ‘improvement’ which is not currently true, we will do something to make this true in the future. My PM is very interested in this, and he’s observed some of the problems of overloading stories so I’m hoping between us we can use some of David’s suggestions to help clarify our stories better. The second keynote of the day (and our last) proved to be the most entertaining and exhausting of the conference for me. “The ongoing evolution of testing in agile development” by Scott Barber. I’ve never had the pleasure of seeing Scott before… OMG I would love to have even half of the energy he has! What struck me during this presentation was Scott’s explanation of how testing has become the role/job that it is (largely) today, and how this has led to the need for ‘methodologies’ to make dev and test work! The argument that we should be trying to converge the roles again is a very valid one, and one that a couple of the teams at work are actively doing with great results. Making developers as responsible for quality as testers is something that has been lost over the years, but something that we are now striving to achieve. The idea that we (testers) should be testing experts/specialists, not testing ‘union members’, supports this idea so the entire team works on all aspects of a feature/product, with the ‘specialists’ taking the lead and advising/coaching the others. This leads to better propagation of information around the team, a greater holistic understanding of the project and it allows the team to continue functioning if some of it’s members are off sick, for example. Feeling somewhat drained from Scott’s keynote (but at the same time excited that alot of the points he raised supported actions we are taking at work), I headed into my last presentation for Agile Testing Days 2012 before having to make my way to Tegel to catch the flight home. “Thinking and working agile in an unbending world” with Pete Walen was a talk I was not going to miss! Having spoken to Pete several times during the past few days, I was looking forward to hearing what he was going to say, and I was not disappointed. Pete started off by trying to separate the definitions of ‘Agile’ as in the methodology, and ‘agile’ as in the adjective by pronouncing them the ‘english’ and ‘american’ ways. So Agile pronounced (Ajyle) and agile pronounced (ajul). There was much confusion around what the hell he was talking about, although I thought it was quite clear. Agile – Software development methodology agile – Marked by ready ability to move with quick easy grace; Having a quick resourceful and adaptable character. Anyway, that aside (although it provided a few laughs during the presentation), the point was that many teams that claim to be ‘Agile’ but are not, in fact, ‘agile’ by nature. Implementing ‘Agile’ methodologies that are so prescriptive actually goes against the very nature of Agile development where a team should anticipate, adapt and explore. Pete made a valid point that very few companies intentionally put up roadblocks to impede work, so if work is being blocked/delayed, why? This is where being agile as a team pays off because the team can inspect what’s going on, explore options and adapt their processes. It is through experimentation (and that means trying and failing as well as trying and succeeding) that a team will improve and grow leading to focussing on what really needs to be done to achieve X. So, that was it, the last talk of our conference. I was gutted that we had to miss the closing keynote from Matt Heusser, as Matt was another person I had spoken too a few times during the conference, but the flight would not wait, and just as well we left when we did because the traffic was a nightmare! My Takeaway Triple from Day 3: Release often and release small – don’t leave stuff on the shelf Keep the meaning of the word ‘agile’ in mind when working in ‘Agile Look at testing as more of a skill than a role  

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  • Integration Patterns with Azure Service Bus Relay, Part 3: Anonymous partial-trust consumer

    - by Elton Stoneman
    This is the third in the IPASBR series, see also: Integration Patterns with Azure Service Bus Relay, Part 1: Exposing the on-premise service Integration Patterns with Azure Service Bus Relay, Part 2: Anonymous full-trust .NET consumer As the patterns get further from the simple .NET full-trust consumer, all that changes is the communication protocol and the authentication mechanism. In Part 3 the scenario is that we still have a secure .NET environment consuming our service, so we can store shared keys securely, but the runtime environment is locked down so we can't use Microsoft.ServiceBus to get the nice WCF relay bindings. To support this we will expose a RESTful endpoint through the Azure Service Bus, and require the consumer to send a security token with each HTTP service request. Pattern applicability This is a good fit for scenarios where: the runtime environment is secure enough to keep shared secrets the consumer can execute custom code, including building HTTP requests with custom headers the consumer cannot use the Azure SDK assemblies the service may need to know who is consuming it the service does not need to know who the end-user is Note there isn't actually a .NET requirement here. By exposing the service in a REST endpoint, anything that can talk HTTP can be a consumer. We'll authenticate through ACS which also gives us REST endpoints, so the service is still accessed securely. Our real-world example would be a hosted cloud app, where we we have enough room in the app's customisation to keep the shared secret somewhere safe and to hook in some HTTP calls. We will be flowing an identity through to the on-premise service now, but it will be the service identity given to the consuming app - the end user's identity isn't flown through yet. In this post, we’ll consume the service from Part 1 in ASP.NET using the WebHttpRelayBinding. The code for Part 3 (+ Part 1) is on GitHub here: IPASBR Part 3. Authenticating and authorizing with ACS We'll follow the previous examples and add a new service identity for the namespace in ACS, so we can separate permissions for different consumers (see walkthrough in Part 1). I've named the identity partialTrustConsumer. We’ll be authenticating against ACS with an explicit HTTP call, so we need a password credential rather than a symmetric key – for a nice secure option, generate a symmetric key, copy to the clipboard, then change type to password and paste in the key: We then need to do the same as in Part 2 , add a rule to map the incoming identity claim to an outgoing authorization claim that allows the identity to send messages to Service Bus: Issuer: Access Control Service Input claim type: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier Input claim value: partialTrustConsumer Output claim type: net.windows.servicebus.action Output claim value: Send As with Part 2, this sets up a service identity which can send messages into Service Bus, but cannot register itself as a listener, or manage the namespace. RESTfully exposing the on-premise service through Azure Service Bus Relay The part 3 sample code is ready to go, just put your Azure details into Solution Items\AzureConnectionDetails.xml and “Run Custom Tool” on the .tt files.  But to do it yourself is very simple. We already have a WebGet attribute in the service for locally making REST calls, so we are just going to add a new endpoint which uses the WebHttpRelayBinding to relay that service through Azure. It's as easy as adding this endpoint to Web.config for the service:         <endpoint address="https://sixeyed-ipasbr.servicebus.windows.net/rest"                   binding="webHttpRelayBinding"                    contract="Sixeyed.Ipasbr.Services.IFormatService"                   behaviorConfiguration="SharedSecret">         </endpoint> - and adding the webHttp attribute in your endpoint behavior:           <behavior name="SharedSecret">             <webHttp/>             <transportClientEndpointBehavior credentialType="SharedSecret">               <clientCredentials>                 <sharedSecret issuerName="serviceProvider"                               issuerSecret="gl0xaVmlebKKJUAnpripKhr8YnLf9Neaf6LR53N8uGs="/>               </clientCredentials>             </transportClientEndpointBehavior>           </behavior> Where's my WSDL? The metadata story for REST is a bit less automated. In our local webHttp endpoint we've enabled WCF's built-in help, so if you navigate to: http://localhost/Sixeyed.Ipasbr.Services/FormatService.svc/rest/help - you'll see the uri format for making a GET request to the service. The format is the same over Azure, so this is where you'll be connecting: https://[your-namespace].servicebus.windows.net/rest/reverse?string=abc123 Build the service with the new endpoint, open that in a browser and you'll get an XML version of an HTTP status code - a 401 with an error message stating that you haven’t provided an authorization header: <?xml version="1.0"?><Error><Code>401</Code><Detail>MissingToken: The request contains no authorization header..TrackingId:4cb53408-646b-4163-87b9-bc2b20cdfb75_5,TimeStamp:10/3/2012 8:34:07 PM</Detail></Error> By default, the setup of your Service Bus endpoint as a relying party in ACS expects a Simple Web Token to be presented with each service request, and in the browser we're not passing one, so we can't access the service. Note that this request doesn't get anywhere near your on-premise service, Service Bus only relays requests once they've got the necessary approval from ACS. Why didn't the consumer need to get ACS authorization in Part 2? It did, but it was all done behind the scenes in the NetTcpRelayBinding. By specifying our Shared Secret credentials in the consumer, the service call is preceded by a check on ACS to see that the identity provided is a) valid, and b) allowed access to our Service Bus endpoint. By making manual HTTP requests, we need to take care of that ACS check ourselves now. We do that with a simple WebClient call to the ACS endpoint of our service; passing the shared secret credentials, we will get back an SWT: var values = new System.Collections.Specialized.NameValueCollection(); values.Add("wrap_name", "partialTrustConsumer"); //service identity name values.Add("wrap_password", "suCei7AzdXY9toVH+S47C4TVyXO/UUFzu0zZiSCp64Y="); //service identity password values.Add("wrap_scope", "http://sixeyed-ipasbr.servicebus.windows.net/"); //this is the realm of the RP in ACS var acsClient = new WebClient(); var responseBytes = acsClient.UploadValues("https://sixeyed-ipasbr-sb.accesscontrol.windows.net/WRAPv0.9/", "POST", values); rawToken = System.Text.Encoding.UTF8.GetString(responseBytes); With a little manipulation, we then attach the SWT to subsequent REST calls in the authorization header; the token contains the Send claim returned from ACS, so we will be authorized to send messages into Service Bus. Running the sample Navigate to http://localhost:2028/Sixeyed.Ipasbr.WebHttpClient/Default.cshtml, enter a string and hit Go! - your string will be reversed by your on-premise service, routed through Azure: Using shared secret client credentials in this way means ACS is the identity provider for your service, and the claim which allows Send access to Service Bus is consumed by Service Bus. None of the authentication details make it through to your service, so your service is not aware who the consumer is (MSDN calls this "anonymous authentication").

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  • RiverTrail - JavaScript GPPGU Data Parallelism

    - by JoshReuben
    Where is WebCL ? The Khronos WebCL working group is working on a JavaScript binding to the OpenCL standard so that HTML 5 compliant browsers can host GPGPU web apps – e.g. for image processing or physics for WebGL games - http://www.khronos.org/webcl/ . While Nokia & Samsung have some protype WebCL APIs, Intel has one-upped them with a higher level of abstraction: RiverTrail. Intro to RiverTrail Intel Labs JavaScript RiverTrail provides GPU accelerated SIMD data-parallelism in web applications via a familiar JavaScript programming paradigm. It extends JavaScript with simple deterministic data-parallel constructs that are translated at runtime into a low-level hardware abstraction layer. With its high-level JS API, programmers do not have to learn a new language or explicitly manage threads, orchestrate shared data synchronization or scheduling. It has been proposed as a draft specification to ECMA a (known as ECMA strawman). RiverTrail runs in all popular browsers (except I.E. of course). To get started, download a prebuilt version https://github.com/downloads/RiverTrail/RiverTrail/rivertrail-0.17.xpi , install Intel's OpenCL SDK http://www.intel.com/go/opencl and try out the interactive River Trail shell http://rivertrail.github.com/interactive For a video overview, see  http://www.youtube.com/watch?v=jueg6zB5XaM . ParallelArray the ParallelArray type is the central component of this API & is a JS object that contains ordered collections of scalars – i.e. multidimensional uniform arrays. A shape property describes the dimensionality and size– e.g. a 2D RGBA image will have shape [height, width, 4]. ParallelArrays are immutable & fluent – they are manipulated by invoking methods on them which produce new ParallelArray objects. ParallelArray supports several constructors over arrays, functions & even the canvas. // Create an empty Parallel Array var pa = new ParallelArray(); // pa0 = <>   // Create a ParallelArray out of a nested JS array. // Note that the inner arrays are also ParallelArrays var pa = new ParallelArray([ [0,1], [2,3], [4,5] ]); // pa1 = <<0,1>, <2,3>, <4.5>>   // Create a two-dimensional ParallelArray with shape [3, 2] using the comprehension constructor var pa = new ParallelArray([3, 2], function(iv){return iv[0] * iv[1];}); // pa7 = <<0,0>, <0,1>, <0,2>>   // Create a ParallelArray from canvas.  This creates a PA with shape [w, h, 4], var pa = new ParallelArray(canvas); // pa8 = CanvasPixelArray   ParallelArray exposes fluent API functions that take an elemental JS function for data manipulation: map, combine, scan, filter, and scatter that return a new ParallelArray. Other functions are scalar - reduce  returns a scalar value & get returns the value located at a given index. The onus is on the developer to ensure that the elemental function does not defeat data parallelization optimization (avoid global var manipulation, recursion). For reduce & scan, order is not guaranteed - the onus is on the dev to provide an elemental function that is commutative and associative so that scan will be deterministic – E.g. Sum is associative, but Avg is not. map Applies a provided elemental function to each element of the source array and stores the result in the corresponding position in the result array. The map method is shape preserving & index free - can not inspect neighboring values. // Adding one to each element. var source = new ParallelArray([1,2,3,4,5]); var plusOne = source.map(function inc(v) {     return v+1; }); //<2,3,4,5,6> combine Combine is similar to map, except an index is provided. This allows elemental functions to access elements from the source array relative to the one at the current index position. While the map method operates on the outermost dimension only, combine, can choose how deep to traverse - it provides a depth argument to specify the number of dimensions it iterates over. The elemental function of combine accesses the source array & the current index within it - element is computed by calling the get method of the source ParallelArray object with index i as argument. It requires more code but is more expressive. var source = new ParallelArray([1,2,3,4,5]); var plusOne = source.combine(function inc(i) { return this.get(i)+1; }); reduce reduces the elements from an array to a single scalar result – e.g. Sum. // Calculate the sum of the elements var source = new ParallelArray([1,2,3,4,5]); var sum = source.reduce(function plus(a,b) { return a+b; }); scan Like reduce, but stores the intermediate results – return a ParallelArray whose ith elements is the results of using the elemental function to reduce the elements between 0 and I in the original ParallelArray. // do a partial sum var source = new ParallelArray([1,2,3,4,5]); var psum = source.scan(function plus(a,b) { return a+b; }); //<1, 3, 6, 10, 15> scatter a reordering function - specify for a certain source index where it should be stored in the result array. An optional conflict function can prevent an exception if two source values are assigned the same position of the result: var source = new ParallelArray([1,2,3,4,5]); var reorder = source.scatter([4,0,3,1,2]); // <2, 4, 5, 3, 1> // if there is a conflict use the max. use 33 as a default value. var reorder = source.scatter([4,0,3,4,2], 33, function max(a, b) {return a>b?a:b; }); //<2, 33, 5, 3, 4> filter // filter out values that are not even var source = new ParallelArray([1,2,3,4,5]); var even = source.filter(function even(iv) { return (this.get(iv) % 2) == 0; }); // <2,4> Flatten used to collapse the outer dimensions of an array into a single dimension. pa = new ParallelArray([ [1,2], [3,4] ]); // <<1,2>,<3,4>> pa.flatten(); // <1,2,3,4> Partition used to restore the original shape of the array. var pa = new ParallelArray([1,2,3,4]); // <1,2,3,4> pa.partition(2); // <<1,2>,<3,4>> Get return value found at the indices or undefined if no such value exists. var pa = new ParallelArray([0,1,2,3,4], [10,11,12,13,14], [20,21,22,23,24]) pa.get([1,1]); // 11 pa.get([1]); // <10,11,12,13,14>

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  • HTG Explains: Why Does Rebooting a Computer Fix So Many Problems?

    - by Chris Hoffman
    Ask a geek how to fix a problem you’ve having with your Windows computer and they’ll likely ask “Have you tried rebooting it?” This seems like a flippant response, but rebooting a computer can actually solve many problems. So what’s going on here? Why does resetting a device or restarting a program fix so many problems? And why don’t geeks try to identify and fix problems rather than use the blunt hammer of “reset it”? This Isn’t Just About Windows Bear in mind that this soltion isn’t just limited to Windows computers, but applies to all types of computing devices. You’ll find the advice “try resetting it” applied to wireless routers, iPads, Android phones, and more. This same advice even applies to software — is Firefox acting slow and consuming a lot of memory? Try closing it and reopening it! Some Problems Require a Restart To illustrate why rebooting can fix so many problems, let’s take a look at the ultimate software problem a Windows computer can face: Windows halts, showing a blue screen of death. The blue screen was caused by a low-level error, likely a problem with a hardware driver or a hardware malfunction. Windows reaches a state where it doesn’t know how to recover, so it halts, shows a blue-screen of death, gathers information about the problem, and automatically restarts the computer for you . This restart fixes the blue screen of death. Windows has gotten better at dealing with errors — for example, if your graphics driver crashes, Windows XP would have frozen. In Windows Vista and newer versions of Windows, the Windows desktop will lose its fancy graphical effects for a few moments before regaining them. Behind the scenes, Windows is restarting the malfunctioning graphics driver. But why doesn’t Windows simply fix the problem rather than restarting the driver or the computer itself?  Well, because it can’t — the code has encountered a problem and stopped working completely, so there’s no way for it to continue. By restarting, the code can start from square one and hopefully it won’t encounter the same problem again. Examples of Restarting Fixing Problems While certain problems require a complete restart because the operating system or a hardware driver has stopped working, not every problem does. Some problems may be fixable without a restart, though a restart may be the easiest option. Windows is Slow: Let’s say Windows is running very slowly. It’s possible that a misbehaving program is using 99% CPU and draining the computer’s resources. A geek could head to the task manager and look around, hoping to locate the misbehaving process an end it. If an average user encountered this same problem, they could simply reboot their computer to fix it rather than dig through their running processes. Firefox or Another Program is Using Too Much Memory: In the past, Firefox has been the poster child for memory leaks on average PCs. Over time, Firefox would often consume more and more memory, getting larger and larger and slowing down. Closing Firefox will cause it to relinquish all of its memory. When it starts again, it will start from a clean state without any leaked memory. This doesn’t just apply to Firefox, but applies to any software with memory leaks. Internet or Wi-Fi Network Problems: If you have a problem with your Wi-Fi or Internet connection, the software on your router or modem may have encountered a problem. Resetting the router — just by unplugging it from its power socket and then plugging it back in — is a common solution for connection problems. In all cases, a restart wipes away the current state of the software . Any code that’s stuck in a misbehaving state will be swept away, too. When you restart, the computer or device will bring the system up from scratch, restarting all the software from square one so it will work just as well as it was working before. “Soft Resets” vs. “Hard Resets” In the mobile device world, there are two types of “resets” you can perform. A “soft reset” is simply restarting a device normally — turning it off and then on again. A “hard reset” is resetting its software state back to its factory default state. When you think about it, both types of resets fix problems for a similar reason. For example, let’s say your Windows computer refuses to boot or becomes completely infected with malware. Simply restarting the computer won’t fix the problem, as the problem is with the files on the computer’s hard drive — it has corrupted files or malware that loads at startup on its hard drive. However, reinstalling Windows (performing a “Refresh or Reset your PC” operation in Windows 8 terms) will wipe away everything on the computer’s hard drive, restoring it to its formerly clean state. This is simpler than looking through the computer’s hard drive, trying to identify the exact reason for the problems or trying to ensure you’ve obliterated every last trace of malware. It’s much faster to simply start over from a known-good, clean state instead of trying to locate every possible problem and fix it. Ultimately, the answer is that “resetting a computer wipes away the current state of the software, including any problems that have developed, and allows it to start over from square one.” It’s easier and faster to start from a clean state than identify and fix any problems that may be occurring — in fact, in some cases, it may be impossible to fix problems without beginning from that clean state. Image Credit: Arria Belli on Flickr, DeclanTM on Flickr     

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  • BizTalk: Internals: the Partner Direct Ports and the Orchestration Chains

    - by Leonid Ganeline
    Partner Direct Port is one of the BizTalk hidden gems. It opens simple ways to the several messaging patterns. This article based on the Kevin Lam’s blog article. The article is pretty detailed but it still leaves several unclear pieces. So I have created a sample and will show how it works from different perspectives. Requirements We should create an orchestration chain where the messages should be routed from the first stage to the second stage. The messages should not be modified. All messages has the same message type. Common artifacts Source code can be downloaded here. It is interesting but all orchestrations use only one port type. It is possible because all ports are one-way ports and use only one operation. I have added a B orchestration. It helps to test the sample, showing all test messages in channel. The Receive shape Filter is empty. A Receive Port (R_Shema1Direct) is a plain Direct Port. As you can see, a subscription expression of this direct port has only one part, the MessageType for our test schema: A Filer is empty but, as you know, a link from the Receive shape to the Port creates this MessageType expression. I use only one Physical Receive File port to send a message to all processes. Each orchestration outputs a Trace.WriteLine(“<Orchestration Name>”). Forward Binding This sample has three orchestrations: A_1, A_21 and A_22. A_1 is a sender, A_21 and A_22 are receivers. Here is a subscription of the A_1 orchestration: It has two parts A MessageType. The same was for the B orchestration. A ReceivePortID. There was no such parameter for the B orchestration. It was created because I have bound the orchestration port with Physical Receive File port. This binding means the PortID parameter is added to the subscription. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for the sending orchestration, A_1. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, receive orchestrations, A_21 or A_22, but it is A_1 orchestration and S_SentFromA_1 port. Now we have to choose a Partner Orchestration parameter for the received orchestrations, A_21 and A_22. Nothing strange is here except a parameter name. We choose the port of the sender, A_1 orchestration and S_SentFromA_1 port. As you can see the Partner Orchestration parameter for the sender and receiver orchestrations is the same. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B and by A_1 A_1 sent a message forward. A message was received by B, A_21, A_22 Let’s look at a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports.     Now let’s see a subscription of the A_21 and A_22 orchestrations. Now it makes sense. That’s why we have chosen such a strange value for the Partner Orchestration parameter of the sending orchestration. Inverse Binding This sample has three orchestrations: A_11, A_12 and A_2. A_11 and A_12 are senders, A_2 is receiver. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for a receiving orchestration, A_2. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, sent orchestrations, A_11 or A_12, but it is A_2 orchestration and R_SentToA_2 port. Now we have to choose a Partner Orchestration parameter for the sending orchestrations, A_11 and A_12. Nothing strange is here except a parameter name. We choose the port of the sender, A_2 orchestration and R_SentToA_2 port. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B, A_11 and by A_12 A_11 and A_12 sent two messages forward. The messages were received by B, A_2 Let’s see what was a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports. Here is a subscription of the A_2 orchestration. Models I had a hard time trying to explain the Partner Direct Ports in simple terms. I have finished with this model: Forward Binding Receivers know a Sender. Sender doesn’t know Receivers. Publishers know a Subscriber. Subscriber doesn’t know Publishers. 1 –> 1 1 –> M Inverse Binding Senders know a Receiver. Receiver doesn’t know Senders. Subscribers know a Publisher. Publisher doesn’t know Subscribers. 1 –> 1 M –> 1 Notes   Orchestration chain It’s worth to note, the Partner Direct Port Binding creates a chain opened from one side and closed from another. The Forward Binding: A new Receiver can be added at run-time. The Sender can not be changed without design-time changes in Receivers. The Inverse Binding: A new Sender can be added at run-time. The Receiver can not be changed without design-time changes in Senders.

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  • Best Practices - which domain types should be used to run applications

    - by jsavit
    This post is one of a series of "best practices" notes for Oracle VM Server for SPARC (formerly named Logical Domains) One question that frequently comes up is "which types of domain should I use to run applications?" There used to be a simple answer in most cases: "only run applications in guest domains", but enhancements to T-series servers, Oracle VM Server for SPARC and the advent of SPARC SuperCluster have made this question more interesting and worth qualifying differently. This article reviews the relevant concepts and provides suggestions on where to deploy applications in a logical domains environment. Review: division of labor and types of domain Oracle VM Server for SPARC offloads many functions from the hypervisor to domains (also called virtual machines). This is a modern alternative to using a "thick" hypervisor that provides all virtualization functions, as in traditional VM designs, This permits a simpler hypervisor design, which enhances reliability, and security. It also reduces single points of failure by assigning responsibilities to multiple system components, which further improves reliability and security. In this architecture, management and I/O functionality are provided within domains. Oracle VM Server for SPARC does this by defining the following types of domain, each with their own roles: Control domain - management control point for the server, used to configure domains and manage resources. It is the first domain to boot on a power-up, is an I/O domain, and is usually a service domain as well. I/O domain - has been assigned physical I/O devices: a PCIe root complex, a PCI device, or a SR-IOV (single-root I/O Virtualization) function. It has native performance and functionality for the devices it owns, unmediated by any virtualization layer. Service domain - provides virtual network and disk devices to guest domains. Guest domain - a domain whose devices are all virtual rather than physical: virtual network and disk devices provided by one or more service domains. In common practice, this is where applications are run. Typical deployment A service domain is generally also an I/O domain: otherwise it wouldn't have access to physical device "backends" to offer to its clients. Similarly, an I/O domain is also typically a service domain in order to leverage the available PCI busses. Control domains must be I/O domains, because they boot up first on the server and require physical I/O. It's typical for the control domain to also be a service domain too so it doesn't "waste" the I/O resources it uses. A simple configuration consists of a control domain, which is also the one I/O and service domain, and some number of guest domains using virtual I/O. In production, customers typically use multiple domains with I/O and service roles to eliminate single points of failure: guest domains have virtual disk and virtual devices provisioned from more than one service domain, so failure of a service domain or I/O path or device doesn't result in an application outage. This is also used for "rolling upgrades" in which service domains are upgraded one at a time while their guests continue to operate without disruption. (It should be noted that resiliency to I/O device failures can also be provided by the single control domain, using multi-path I/O) In this type of deployment, control, I/O, and service domains are used for virtualization infrastructure, while applications run in guest domains. Changing application deployment patterns The above model has been widely and successfully used, but more configuration options are available now. Servers got bigger than the original T2000 class machines with 2 I/O busses, so there is more I/O capacity that can be used for applications. Increased T-series server capacity made it attractive to run more vertical applications, such as databases, with higher resource requirements than the "light" applications originally seen. This made it attractive to run applications in I/O domains so they could get bare-metal native I/O performance. This is leveraged by the SPARC SuperCluster engineered system, announced a year ago at Oracle OpenWorld. In SPARC SuperCluster, I/O domains are used for high performance applications, with native I/O performance for disk and network and optimized access to the Infiniband fabric. Another technical enhancement is the introduction of Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV), which make it possible to give domains direct connections and native I/O performance for selected I/O devices. A domain with either a DIO or SR-IOV device is an I/O domain. In summary: not all I/O domains own PCI complexes, and there are increasingly more I/O domains that are not service domains. They use their I/O connectivity for performance for their own applications. However, there are some limitations and considerations: at this time, a domain using physical I/O cannot be live-migrated to another server. There is also a need to plan for security and introducing unneeded dependencies: if an I/O domain is also a service domain providing virtual I/O go guests, it has the ability to affect the correct operation of its client guest domains. This is even more relevant for the control domain. where the ldm has to be protected from unauthorized (or even mistaken) use that would affect other domains. As a general rule, running applications in the service domain or the control domain should be avoided. To recap: Guest domains with virtual I/O still provide the greatest operational flexibility, including features like live migration. I/O domains can be used for applications with high performance requirements. This is used to great effect in SPARC SuperCluster and in general T4 deployments. Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV) make this more attractive by giving direct I/O access to more domains. Service domains should in general not be used for applications, because compromised security in the domain, or an outage, can affect other domains that depend on it. This concern can be mitigated by providing guests' their virtual I/O from more than one service domain, so an interruption of service in the service domain does not cause an application outage. The control domain should in general not be used to run applications, for the same reason. SPARC SuperCluster use the control domain for applications, but it is an exception: it's not a general purpose environment; it's an engineered system with specifically configured applications and optimization for optimal performance. These are recommended "best practices" based on conversations with a number of Oracle architects. Keep in mind that "one size does not fit all", so you should evaluate these practices in the context of your own requirements. Summary Higher capacity T-series servers have made it more attractive to use them for applications with high resource requirements. New deployment models permit native I/O performance for demanding applications by running them in I/O domains with direct access to their devices. This is leveraged in SPARC SuperCluster, and can be leveraged in T-series servers to provision high-performance applications running in domains. Carefully planned, this can be used to provide higher performance for critical applications.

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  • Five Key Strategies in Master Data Management

    - by david.butler(at)oracle.com
    Here is a very interesting Profit Magazine article on MDM: A recent customer survey reveals the deleterious effects of data fragmentation. by Trevor Naidoo, December 2010   Across industries and geographies, IT organizations have grown in complexity, whether due to mergers and acquisitions, or decentralized systems supporting functional or departmental requirements. With systems architected over time to support unique, one-off process needs, they are becoming costly to maintain, and the Internet has only further added to the complexity. Data fragmentation has become a key inhibitor in delivering flexible, user-friendly systems. The Oracle Insight team conducted a survey assessing customers' master data management (MDM) capabilities over the past two years to get a sense of where they are in terms of their capabilities. The responses, by 27 respondents from six different industries, reveal five key areas in which customers need to improve their data management in order to get better financial results. 1. Less than 15 percent of organizations surveyed understand the sources and quality of their master data, and have a roadmap to address missing data domains. Examples of the types of master data domains referred to are customer, supplier, product, financial and site. Many organizations have multiple sources of master data with varying degrees of data quality in each source -- customer data stored in the customer relationship management system is inconsistent with customer data stored in the order management system. Imagine not knowing how many places you stored your customer information, and whether a customer's address was the most up to date in each source. In fact, more than 55 percent of the respondents in the survey manage their data quality on an ad-hoc basis. It is important for organizations to document their inventory of data sources and then profile these data sources to ensure that there is a consistent definition of key data entities throughout the organization. Some questions to ask are: How do we define a customer? What is a product? How do we define a site? The goal is to strive for one common repository for master data that acts as a cross reference for all other sources and ensures consistent, high-quality master data throughout the organization. 2. Only 18 percent of respondents have an enterprise data management strategy to ensure that data is treated as an asset to the organization. Most respondents handle data at the department or functional level and do not have an enterprise view of their master data. The sales department may track all their interactions with customers as they move through the sales cycle, the service department is tracking their interactions with the same customers independently, and the finance department also has a different perspective on the same customer. The salesperson may not be aware that the customer she is trying to sell to is experiencing issues with existing products purchased, or that the customer is behind on previous invoices. The lack of a data strategy makes it difficult for business users to turn data into information via reports. Without the key building blocks in place, it is difficult to create key linkages between customer, product, site, supplier and financial data. These linkages make it possible to understand patterns. A well-defined data management strategy is aligned to the business strategy and helps create the governance needed to ensure that data stewardship is in place and data integrity is intact. 3. Almost 60 percent of respondents have no strategy to integrate data across operational applications. Many respondents have several disparate sources of data with no strategy to keep them in sync with each other. Even though there is no clear strategy to integrate the data (see #2 above), the data needs to be synced and cross-referenced to keep the business processes running. About 55 percent of respondents said they perform this integration on an ad hoc basis, and in many cases, it is done manually with the help of Microsoft Excel spreadsheets. For example, a salesperson needs a report on global sales for a specific product, but the product has different product numbers in different countries. Typically, an analyst will pull all the data into Excel, manually create a cross reference for that product, and then aggregate the sales. The exact same procedure has to be followed if the same report is needed the following month. A well-defined consolidation strategy will ensure that a central cross-reference is maintained with updates in any one application being propagated to all the other systems, so that data is synchronized and up to date. This can be done in real time or in batch mode using integration technology. 4. Approximately 50 percent of respondents spend manual efforts cleansing and normalizing data. Information stored in various systems usually follows different standards and formats, making it difficult to match the data. A customer's address can be stored in different ways using a variety of abbreviations -- for example, "av" or "ave" for avenue. Similarly, a product's attributes can be stored in a number of different ways; for example, a size attribute can be stored in inches and can also be entered as "'' ". These types of variations make it difficult to match up data from different sources. Today, most customers rely on manual, heroic efforts to match, cleanse, and de-duplicate data -- clearly not a scalable, sustainable model. To solve this challenge, organizations need the ability to standardize data for customers, products, sites, suppliers and financial accounts; however, less than 10 percent of respondents have technology in place to automatically resolve duplicates. It is no wonder, therefore, that we get communications about products we don't own, at addresses we don't reside, and using channels (like direct mail) we don't like. An all-too-common example of a potential challenge follows: Customers end up receiving duplicate communications, which not only impacts customer satisfaction, but also incurs additional mailing costs. Cleansing, normalizing, and standardizing data will help address most of these issues. 5. Only 10 percent of respondents have the ability to share data that was mastered in a master data hub. Close to 60 percent of respondents have efforts in place that profile, standardize and cleanse data manually, and the output of these efforts are stored in spreadsheets in various parts of the organization. This valuable information is not easily shared with the rest of the organization and, more importantly, this enriched information cannot be sent back to the source systems so that the data is fixed at the source. A key benefit of a master data management strategy is not only to clean the data, but to also share the data back to the source systems as well as other systems that need the information. Aside from the source systems, another key beneficiary of this data is the business intelligence system. Having clean master data as input to business intelligence systems provides more accurate and enhanced reporting.  Characteristics of Stellar MDM When deciding on the right master data management technology, organizations should look for solutions that have four main characteristics: enterprise-grade MDM performance complete technology that can be rapidly deployed and addresses multiple business issues end-to-end MDM process management with data quality monitoring and assurance pre-built MDM business relevant applications with data stores and workflows These master data management capabilities will aid in moving closer to a best-practice maturity level, delivering tremendous efficiencies and savings as well as revenue growth opportunities as a result of better understanding your customers.  Trevor Naidoo is a senior director in Industry Strategy and Insight at Oracle. 

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  • Reviewing Retail Predictions for 2011

    - by David Dorf
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} I've been busy thinking about what 2012 and beyond will look like for retail, and I have some interesting predictions to share.  But before I go there, let’s first review this year’s predictions before making new ones for 2012. 1. Alternate Payments We've seen several alternate payment schemes emerge over the last two years, and 2011 may be the year one of them takes hold. Any competition that can drive down fees will be good for everyone. I'm betting that Apple will add NFC chips to their next version of the iPhone, then enable payments in stores using iTunes accounts on the backend. Paypal will continue to make inroads, and Isis will announce a pilot. The iPhone 4S did not contain an NFC chip, so we’ll have to continuing waiting for the iPhone 5. PayPal announced its moving into in-store payments, and Google launched its wallet in selected cities.  Overall I think the payment scene is heating up and that trend will continue. 2. Engineered Systems The industry is moving toward purpose-built appliances that are optimized across the entire stack. Oracle calls these "engineered systems" and the first two examples are Exadata and Exalogic, but there are other examples from other vendors. These are particularly important to the retail industry because of the volume of data that must be processed. There should be continued adoption in 2011. Oracle reports that Exadata is its fasting growing product, and at the recent OpenWorld it announced the SuperCluster and Exalytics products, both continuing the engineered systems trend. SAP’s HANA continues to receive attention, and IBM also seems to be moving in this direction. 3. Social Analytics There are lots of tools that provide insight into how a brand is perceived across popular internet sites, but as far as I know, these tools are not industry specific. The next step needs to mine the data and determine how it should influence retail operations. The data needs to help retailers determine how they create promotions, which products to stock, and how to keep consumers engaged. Social data alone does not provide the answers, but its one more data point that will help retailers make better decisions. Look for some vendor consolidation to help make this happen. In March, Salesforce.com acquired leading social monitoring vendor Radian6 and followed up with acquisitions of Heroku and Model Metrics. The notion of Social CRM seems to be going more mainstream now. 4. 2-D Barcodes Look for more QRCodes on shelf-tags, in newspaper circulars, and on billboards. It's a great portal from the physical world into the digital one that buys us time until augmented reality matures further. Nobody wants to type "www", backslash, and ".com" on their phones. QRCodes are everywhere. ‘Nuff said. 5. In the words of Microsoft, "To the Cloud!" My favorite "cloud application" is Evernote. If you take notes on your work laptop, you will inevitably need those notes on your home PC. And if you manage to solve that problem, you'll need to access them from your mobile phone. Evernote stores your notes in the cloud and provides easy ways to access them. Being able to access a service from anywhere and not having to worry about backups, upgrades, etc. is great. Retailers will start to rely on cloud services, both public and private, in the coming year. There were no shortage of announcements in this area: Amazon’s cloud-based Kindle Fire, Apple’s iCloud, Oracle’s Public Cloud, etc. I saw an interesting presentation showing how BevMo moved their systems to the cloud.  Seems like retailers are starting to consider the cloud for specific uses. 6. F-CommerceTop of Form Move over "E" and "M" so we can introduce "F-Commerce," which should go mainstream in 2011. Already several retailers have created small stores on Facebook, and it won't be long before Facebook becomes a full-fledged channel in the omni-channel world of retail. The battle between Facebook and Google will heat up over retail, where both stand to make lots of money. JCPenney and ASOS both put their entire catalogs on Facebook, and lots of other retailers have connected Facebook to their e-commerce site. I still think selling from the newsfeed is the best approach, and several retailers are trying that approach as well. I just don’t see Google+ as a threat to Facebook, so I think that battle is over.  I called 2011 The Year of F-Commerce, and that was probably accurate. Its good to look back at predictions, but we also have to think about what was missed.  I didn't see Amazon entering the tablet business with such a splash, although in hindsight it was obvious. Nor did I think HP would fall so far so fast.  Look for my 2012 predictions coming soon.

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  • Conducting Effective Web Meetings

    - by BuckWoody
    There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use)  ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting.   Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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  • CodePlex Daily Summary for Monday, May 26, 2014

    CodePlex Daily Summary for Monday, May 26, 2014Popular ReleasesClosedXML - The easy way to OpenXML: ClosedXML 0.71.1: More performance improvements. It's faster and consumes less memory.Role Based Views in Microsoft Dynamics CRM 2011: Role Based Views in CRM 2011 and 2013 - 1.1.0.0: Issues fixed in this build: 1. Works for CRM 2013 2. Lookup view not getting blockedSimCityPak: SimCityPak 0.3.1.0: Main New Features: Fixed Importing of Instance Names (get rid of the Dutch translations) Added advanced editor for Decal Dictionaries Added possibility to import .PNG to generate new decals Added advanced editor for Path display entriesSimple Connect To Db: SimpleConnectToDb_v1: SimpleConnectToDb_v1CRM 2011 / CRM 2013 Form Helper: v2014.05.25: v2014.05.25 Added PhoneFormat & PhoneFormatAreaCode v2014.05.24 Initial ReleaseCreate Word documents without MS Word: Release 3.0: Add support for Sections, Sections Headers and Footers and right to left languages.Corporate News App for SharePoint 2013: CorporateNewsApp v1.6.2.0: Important note This version contains a major bug fix about the generic error "Request failed. Unexpected response data from server null" This error occurs on SharePoint Online only, following an update of the Javascript API after May 2014. If you have installed this application manually in your applications company catalog, you can download the CorporateNewsApp.app file in the zip archive and update it manually. If you have installed this application directly from the SharePoint Store, it ...DevOS: DevOS: Plugin-system added Including:DevOS.exe DevOS API.dll Files must be in the some folderTiny Deduplicator: Tiny Deduplicator 1.0.1.0: Increased version number to 1.0.1.0 Moved all options to a separate 'Options' dialog window. Allows the user to specify a selection strategy which will help when dealing with large numbers of duplicate files. Available options are "None," "Keep First," and "Keep Last"C64 Studio: 3.5: Add: BASIC renumber function Add: !PET pseudo op Add: elseif for !if, } else { pseudo op Add: !TRACE pseudo op Add: Watches are saved/restored with a solution Add: Ctrl-A works now in export assembly controls Add: Preliminary graphic import dialog (not fully functional yet) Add: range and block selection in sprite/charset editor (Shift-Click = range, Alt-Click = block) Fix: Expression evaluator could miscalculate when both division and multiplication were in an expression without parenthesisSEToolbox: SEToolbox 01.031.009 Release 1: Added mirroring of ConveyorTubeCurved. Updated Ship cube rotation to rotate ship back to original location (cubes are reoriented but ship appears no different to outsider), and to rotate Grouped items. Repair now fixes the loss of Grouped controls due to changes in Space Engineers 01.030. Added export asteroids. Rejoin ships will merge grouping and conveyor systems (even though broken ships currently only maintain the Grouping on one part of the ship). Installation of this version wi...Player Framework by Microsoft: Player Framework for Windows and WP v2.0: Support for new Universal and Windows Phone 8.1 projects for both Xaml and JavaScript projects. See a detailed list of improvements, breaking changes and a general overview of version 2 ADDITIONAL DOWNLOADSSmooth Streaming Client SDK for Windows 8 Applications Smooth Streaming Client SDK for Windows 8.1 Applications Smooth Streaming Client SDK for Windows Phone 8.1 Applications Microsoft PlayReady Client SDK for Windows 8 Applications Microsoft PlayReady Client SDK for Windows 8.1 Applicat...TerraMap (Terraria World Map Viewer): TerraMap 1.0.6: Added support for the new Terraria v1.2.4 update. New items, walls, and tiles Added the ability to select multiple highlighted block types. Added a dynamic, interactive highlight opacity slider, making it easier to find highlighted tiles with dark colors (and fixed blurriness from 1.0.5 alpha). Added ability to find Enchanted Swords (in the stone) and Water Bolt books Fixed Issue 35206: Hightlight/Find doesn't work for Demon Altars Fixed finding Demon Hearts/Shadow Orbs Fixed inst...DotNet.Highcharts: DotNet.Highcharts 4.0 with Examples: DotNet.Highcharts 4.0 Tested and adapted to the latest version of Highcharts 4.0.1 Added new chart type: Heatmap Added new type PointPlacement which represents enumeration or number for the padding of the X axis. Changed target framework from .NET Framework 4 to .NET Framework 4.5. Closed issues: 974: Add 'overflow' property to PlotOptionsColumnDataLabels class 997: Split container from JS 1006: Series/Categories with numeric names don't render DotNet.Highcharts.Samples Updated s...ConEmu - Windows console with tabs: ConEmu 140523 [Alpha]: ConEmu - developer build x86 and x64 versions. Written in C++, no additional packages required. Run "ConEmu.exe" or "ConEmu64.exe". Some useful information you may found: http://superuser.com/questions/tagged/conemu http://code.google.com/p/conemu-maximus5/wiki/ConEmuFAQ http://code.google.com/p/conemu-maximus5/wiki/TableOfContents If you want to use ConEmu in portable mode, just create empty "ConEmu.xml" file near to "ConEmu.exe" Aspose for Apache POI: Missing Features of Apache POI SL - v 1.1: Release contain the Missing Features in Apache POI SL SDK in Comparison with Aspose.Slides for dealing with Microsoft Power Point. What's New ?Following Examples: Managing Slide Transitions Manage Smart Art Adding Media Player Adding Audio Frame to Slide Feedback and Suggestions Many more examples are yet to come here. Keep visiting us. Raise your queries and suggest more examples via Aspose Forums or via this social coding site.PowerShell App Deployment Toolkit: PowerShell App Deployment Toolkit v3.1.3: Added CompressLogs option to the config file. Each Install / Uninstall creates a timestamped zip file with all MSI and PSAppDeployToolkit logs contained within Added variable expansion to all paths in the configuration file Added documentation for each of the Toolkit internal variables that can be used Changed Install-MSUpdates to continue if any errors are encountered when installing updates Implement /Force parameter on Update-GroupPolicy (ensure that any logoff message is ignored) ...WordMat: WordMat v. 1.07: A quick fix because scientific notation was broken in v. 1.06 read more at http://wordmat.blogspot.com????: 《????》: 《????》(c???)??“????”???????,???????????????C?????????。???????,???????????????????????. ??????????????????????????????????;????????????????????????????。Mini SQL Query: Mini SQL Query (1.0.72.457): Apologies for the previous update! FK issue fixed and also a template data cache issue.New ProjectsASP.Net MCV4 Simplified Code Samples: This project intended to simplify the same. In this project each task is implemented with minimum lines of code to reduces complicity.Calvin: net???CodeLatino by Latinosoft: A Modified version for codeShow -- Probably taking more than a month.freeasyBackup: A free and easy to use Backup Tool for everyone. Without any cloud restrictions. freeasyExplorer: A free and easy to use File Explorer for everyone.openPDFspeedreader: #spritz #pdfreader #speedreader PDF Editor to Edit PDF Files in your ASP.NET Applications: This sample application allows the users to edit PDF files online using Aspose.Pdf for .NET.SharePoint World Cup 2013: world cup 2014SSAS Long Running Query Performance Helper: This utility helps investigate long running multidimensional or mining queries in discovery, de-parameterization and re-parameterization back to source format.

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • CodePlex Daily Summary for Thursday, September 06, 2012

    CodePlex Daily Summary for Thursday, September 06, 2012Popular Releasesmenu4web: menu4web 0.4.1 - javascript menu for web sites: This release is for those who believe that global variables are evil. menu4web has been wrapped into m4w singleton object. Added "Vertical Tabs" example which illustrates object notation.WinRT XAML Toolkit: WinRT XAML Toolkit - 1.2.1: WinRT XAML Toolkit based on the Windows 8 RTM SDK. Download the latest source from the SOURCE CODE page. For compiled version use NuGet. You can add it to your project in Visual Studio by going to View/Other Windows/Package Manager Console and entering: PM> Install-Package winrtxamltoolkit Features AsyncUI extensions Controls and control extensions Converters Debugging helpers Imaging IO helpers VisualTree helpers Samples Recent changes NOTE: Namespace changes DebugConsol...iPDC - Free Phasor Data Concentrator: iPDC-v1.3.1: iPDC suite version-1.3.1, Modifications and Bug Fixed (from v 1.3.0) New User Manual for iPDC-v1.3.1 available on websites. Bug resolved : PMU Simulator TCP connection error and hang connection for client (PDC). Now PMU Simulator (server) can communicate more than one PDCs (clients) over TCP and UDP parallely. PMU Simulator is now sending the exact data frames as mentioned in data rate by user. PMU Simulator data rate has been verified by iPDC database entries and PMU Connection Tes...Microsoft SQL Server Product Samples: Database: AdventureWorks OData Feed: The AdventureWorks OData service exposes resources based on specific SQL views. The SQL views are a limited subset of the AdventureWorks database that results in several consuming scenarios: CompanySales Documents ManufacturingInstructions ProductCatalog TerritorySalesDrilldown WorkOrderRouting How to install the sample You can consume the AdventureWorks OData feed from http://services.odata.org/AdventureWorksV3/AdventureWorks.svc. You can also consume the AdventureWorks OData fe...Desktop Google Reader: 1.4.6: Sorting feeds alphabetical is now optional (see preferences window)DotNetNuke® Community Edition CMS: 06.02.03: Major Highlights Fixed issue where mailto: links were not working when sending bulk email Fixed issue where uses did not see friendship relationships Problem is in 6.2, which does not show in the Versions Affected list above. Fixed the issue with cascade deletes in comments in CoreMessaging_Notification Fixed UI issue when using a date fields as a required profile property during user registration Fixed error when running the product in debug mode Fixed visibility issue when...Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.65: Fixed null-reference error in the build task constructor.Active Forums for DotNetNuke CMS: Active Forums 5.0.0 RC: RC release of Active Forums 5.0.Droid Explorer: Droid Explorer 0.8.8.7 Beta: Bug in the display icon for apk's, will fix with next release Added fallback icon if unable to get the image/icon from the Cloud Service Removed some stale plugins that were either out dated or incomplete. Added handler for *.ab files for restoring backups Added plugin to create device backups Backups stored in %USERPROFILE%\Android Backups\%DEVICE_ID%\ Added custom folder icon for the android backups directory better error handling for installing an apk bug fixes for the Runn...BI System Monitor: v2.1: Data Audits report and supporting SQL, and SSIS package Environment Overview report enhancements, improving the appearance, addition of data audit finding indicators Note: SQL 2012 version coming soon.Hidden Capture (HC): Hidden Capture 1.1: Hidden Capture 1.1 by Mohsen E.Dawatgar http://Hidden-Capture.blogfa.comExt Spec: Ext Spec 0.2.1: Refined examples and improved distribution options.The Visual Guide for Building Team Foundation Server 2012 Environments: Version 1: --Nearforums - ASP.NET MVC forum engine: Nearforums v8.5: Version 8.5 of Nearforums, the ASP.NET MVC Forum Engine. New features include: Built-in search engine using Lucene.NET Flood control improvements Notifications improvements: sync option and mail body View Roadmap for more details webdeploy package sha1 checksum: 961aff884a9187b6e8a86d68913cdd31f8deaf83WiX Toolset: WiX Toolset v3.6: WiX Toolset v3.6 introduces the Burn bootstrapper/chaining engine and support for Visual Studio 2012 and .NET Framework 4.5. Other minor functionality includes: WixDependencyExtension supports dependency checking among MSI packages. WixFirewallExtension supports more features of Windows Firewall. WixTagExtension supports Software Id Tagging. WixUtilExtension now supports recursive directory deletion. Melt simplifies pure-WiX patching by extracting .msi package content and updating .w...Iveely Search Engine: Iveely Search Engine (0.2.0): ????ISE?0.1.0??,?????,ISE?0.2.0?????????,???????,????????20???follow?ISE,????,??ISE??????????,??????????,?????????,?????????0.2.0??????,??????????。 Iveely Search Engine ?0.2.0?????????“??????????”,??????,?????????,???????,???????????????????,????、????????????。???0.1.0????????????: 1. ??“????” ??。??????????,?????????,???????????????????。??:????????,????????????,??????????????????。??????。 2. ??“????”??。?0.1.0??????,???????,???????????????,?????????????,????????,?0.2.0?,???????...GmailDefaultMaker: GmailDefaultMaker 3.0.0.2: Add QQ Mail BugfixSmart Data Access layer: Smart Data access Layer Ver 3: In this version support executing inline query is added. Check Documentation section for detail.DotNetNuke® Form and List: 06.00.04: DotNetNuke Form and List 06.00.04 Don't forget to backup your installation before upgrade. Changes in 06.00.04 Fix: Sql Scripts for 6.003 missed object qualifiers within stored procedures Fix: added missing resource "cmdCancel.Text" in form.ascx.resx Changes in 06.00.03 Fix: MakeThumbnail was broken if the application pool was configured to .Net 4 Change: Data is now stored in nvarchar(max) instead of ntext Changes in 06.00.02 The scripts are now compatible with SQL Azure, tested in a ne...Coevery - Free CRM: Coevery 1.0.0.24: Add a sample database, and installation instructions.New ProjectsAny-Service: AnyService is a .net 4.0 Windows service shell. It hosts any windows application in non-gui mode to run as a service.BabyCloudDrives - the multi cloud drive desktop's application: wpf ????BLACK ORANGE: Download The HPAD TEXT EDITOR and use it Wisely.. CodePlex New Release Checker: CodePlex New Release Checker is a small library that makes it easy to add, "New Version Available!" functionality to your CodePlex project.Collect: ????????!CSVManager: CSV??CSV?????,????CSV??,??????Exam Project: My Exam Project. Computer Vision, C and OpenCV-FTP: Hey guys thanks for checking out my ftp!Haushaltsbuch: 1ModMaker.Lua: ModMaker.Lua is an open source .NET library that parses and executes Lua code.MyJabbr: MyJabbr netduinoscope: Design shield and software to use netduino as oscilloscopeNetSurveillance Web Application: Net Surveillance Web ApplicationNiconicoApiHelper: ????API?????????OStega: A simple library for encrypt text into an bmp or png image.OURORM: ormTFS Cloud Deployment Toolkit: The TFS Cloud Deployment Toolkit is a set of tools that integrate with TFS 2010 to help manage configuration and deployment to various remote environments.The Visual Guide for Building Team Foundation Server 2012 Environments: A step-by-step guide for building Team Foundation Server 2012 environments that include SharePoint Server 2010, SQL Server 2012, Windows Server 2012 and more!WinRT LineChart: An attempt at creating an usable LineChart for everyone to use in his/her own Windows 8 Apps

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  • Agilist, Heal Thyself!

    - by Dylan Smith
    I’ve been meaning to blog about a great experience I had earlier in the year at Prairie Dev Con Calgary.  Myself and Steve Rogalsky did a session that we called “Agilist, Heal Thyself!”.  We used a format that was new to me, but that Steve had seen used at another conference.  What we did was start by asking the audience to give us a list of challenges they had had when adopting agile.  We wrote them all down, then had everybody vote on the most interesting ones.  Then we split into two groups, and each group was assigned one of the agile challenges.  We had 20 minutes to discuss the challenge, and suggest solutions or approaches to improve things.  At the end of the 20 minutes, each of the groups gave a brief summary of their discussion and learning's, then we mixed up the groups and repeated with another 2 challenges. The 2 groups I was part of had some really interesting discussions, and suggestions: Unfinished Stories at the end of Sprints The first agile challenge we tackled, was something that every single Scrum team I have worked with has struggled with.  What happens when you get to the end of a Sprint, and there are some stories that are only partially completed.  The team in question was getting very de-moralized as they felt that every Sprint was a failure as they never had a set of fully completed stories. How do you avoid this? and/or what do you do when it happens? There were 2 pieces of advice that were well received: 1. Try to bring stories to completion before starting new ones.  This is advice I give all my Scrum teams.  If you have a 3-week sprint, what happens all too often is you get to the end of week 2, and a lot of stories are almost done; but almost none are completely done.  This is a Bad Thing.  I encourage the teams I work with to only start a new story as a very last resort.  If you finish your task look at the stories in progress and see if there’s anything you can do to help before moving onto a new story.  In the daily standup, put a focus on seeing what stories got completed yesterday, if a few days go by with none getting completed, be sure this fact is visible to the team and do something about it.  Something I’ve been doing recently is introducing WIP (Work In Progress) limits while using Scrum.  My current team has 2-week sprints, and we usually have about a dozen or stories in a sprint.  We instituted a WIP limit of 4 stories.  If 4 stories have been started but not finished then nobody is allowed to start new stories.  This made it obvious very quickly that our QA tasks were our bottleneck (we have 4 devs, but only 1.5 testers).  The WIP limit forced the developers to start to pickup QA tasks before moving onto the next dev tasks, and we ended our sprints with many more stories completely finished than we did before introducing WIP limits. 2. Rather than using time-boxed sprints, why not just do away with them altogether and go to a continuous flow type approach like KanBan.  Limit WIP to keep things under control, but don’t have a fixed time box at the end of which all tasks are supposed to be done.  This eliminates the problem almost entirely.  At some points in the project (releases) you need to be able to burn down all the half finished stories to get a stable release build, but this probably occurs less often than every sprint, and there are alternative approaches to achieve it using branching strategies rather than forcing your team to try to get to Zero WIP every 2-weeks (e.g. when you are ready for a release, create a new branch for any new stories, but finish all existing stories in the current branch and release it). Trying to Introduce Agile into a team with previous Bad Agile Experiences One of the agile adoption challenges somebody described, was he was in a leadership role on a team he had recently joined – lets call him Dave.  This team was currently very waterfall in their ALM process, but they were about to start on a new green-field project.  Dave wanted to use this new project as an opportunity to do things the “right way”, using an Agile methodology like Scrum, adopting TDD, automated builds, proper branching strategies, etc.  The problem he was facing is everybody else on the team had previously gone through an “Agile Adoption” that was a horrible failure.  Dave blamed this failure on the consultant brought in previously to lead this agile transition, but regardless of the reason, the team had very negative feelings towards agile, and was very resistant to trying it out again.  Dave possibly had the authority to try to force the team to adopt Agile practices, but we all know that doesn’t work very well.  What was Dave to do? Ultimately, the best advice was to question *why* did Dave want to adopt all these various practices. Rather than trying to convince his team that these were the “right way” to run a dev project, and trying to do a Big Bang approach to introducing change.  He would be better served by identifying problems the team currently faces, have a discussion with the team to get everybody to agree that specific problems existed, then have an open discussion about ways to address those problems.  This way Dave could incrementally introduce agile practices, and he doesn’t even need to identify them as “agile” practices if he doesn’t want to.  For example, when we discussed with Dave, he said probably the teams biggest problem was long periods without feedback from users, then finding out too late that the software is not going to meet their needs.  Rather than Dave jumping right to introducing Scrum and all it entails, it would be easier to get buy-in from team if he framed it as a discussion of existing problems, and brainstorming possible solutions.  And possibly most importantly, don’t try to do massive changes all at once with a team that has not bought-into those changes.  Taking an incremental approach has a greater chance of success. I see something similar in my day job all the time too.  Clients who for one reason or another claim to not be fans of agile (or not ready for agile yet).  But then they go on to ask me to help them get shorter feedback cycles, quicker delivery cycles, iterative development processes, etc.  It’s kind of funny at times, sometimes you just need to phrase the suggestions in terms they are using and avoid the word “agile”. PS – I haven’t blogged all that much over the past couple of years, but in an attempt to motivate myself, a few of us have accepted a blogger challenge.  There’s 6 of us who have all put some money into a pool, and the agreement is that we each need to blog at least once every 2-weeks.  The first 2-week period that we miss we’re eliminated.  Last person standing gets the money.  So expect at least one blog post every couple of weeks for the near future (I hope!).  And check out the blogs of the other 5 people in this blogger challenge: Steve Rogalsky: http://winnipegagilist.blogspot.ca Aaron Kowall: http://www.geekswithblogs.net/caffeinatedgeek Tyler Doerkson: http://blog.tylerdoerksen.com David Alpert: http://www.spinthemoose.com Dave White: http://www.agileramblings.com (note: site not available yet.  should be shortly or he owes me some money!)

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  • Webcast Q&A: ING on How to Scale Role Management and Compliance

    - by Tanu Sood
    Thanks to all who attended the live webcast we hosted on ING: Scaling Role Management and Access Certifications to Thousands of Applications on Wed, April 11th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Mark Robison, Enterprise Architect at ING for walking us through ING’s drivers and rationale for the platform approach, the phased implementation strategy, results & metrics, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies between Oracle Identity Manager (OIM) and Oracle Identity Analytics (OIA) to enforce streamlined user and role management and scalable compliance. Mark was also kind enough to walk us through specific solutions features that helped ING manage the problem of role explosion and implement closed loop remediation. Our host speaker, Neil Gandhi, Principal Product Manager, Oracle rounded off the presentation by discussing common use cases and deployment scenarios we see organizations implement to automate user/identity administration and enforce closed-loop scalable compliance. Neil also called out the specific features in Oracle Identity Analytics 11gR1 that cater to expediting and streamlining compliance processes such as access certifications. While we tackled a few questions during the webcast, we have captured the responses to those that we weren’t able to get to here; our sincere thanks to Mark Robison for taking the time to respond to questions specific to ING’s implementation and strategy. Q. Did you include business friendly entitlment descriptions, or is the business seeing application descriptors A. We include very business friendly descriptions.  The OIA tool has the facility to allow this. Q. When doing attestation on job change, who is in the workflow to review and confirm that the employee should continue to have access? Is that a best practice?   A. The new and old manager  are in the workflow.  The tool can check for any Separation of Duties (SOD) violations with both having similiar accesses.  It may not be a best practice, but it is a reality of doing your old and new job for a transition period on a transfer. Q. What versions of OIM and OIA are being used at ING?   A. OIM 11gR1 and OIA 11gR1; the very latest versions available. Q. Are you using an entitlements / role catalog?   A. Yes. We use both roles and entitlements. Q. What specific unexpected benefits did the Identity Warehouse provide ING?   A. The most unanticipated was to help Legal Hold identify user ID's in the various applications.   Other benefits included providing a one stop shop for all aggregated ID information. Q. How fine grained are your application and entitlements? Did OIA, OIM support that level of granularity?   A. We have some very fine grained entitlements, but we role this up into approved Roles to allow for easier management.   For managing very fine grained entitlements, Oracle offers the Oracle Entitlement Server.  We currently do not own this software but are considering it. Q. Do you allow any individual access or is everything truly role based?   A. We are a hybrid environment with roles and individual positive and negative entitlements Q. Did you use an Agile methodology like scrum to deliver functionality during your project? A. We started with waterfall, but used an agile approach to provide benefits after the initial implementation Q. How did you handle rolling out the standard ID format to existing users? A. We just used the standard IDs for new users.  We have not taken on a project to address the existing nonstandard IDs. Q. To avoid role explosion, how do you deal with apps that require more than a couple of entitlement TYPES? For example, an app may have different levels of access and it may need to know the user's country/state to associate them with particular customers.   A. We focus on the functional user and craft the role around their daily job requirements.  The role captures the required application entitlements.  To keep role explosion down, we use role mining in OIA and also meet and interview the business.  It is an iterative process to get role consensus. Q. Great presentation! How many rounds of Certifications has ING performed so far?  A. Around 7 quarters and constant certifications on transfer. Q. Did you have executive support from the top down   A. Yes  The executive support was key to our success. Q. For your cloud instance are you using OIA or OIM as SaaS?  A. No.  We are just provisioning and deprovisioning to various Cloud providers.  (Service Now is an example) Q. How do you ensure a role owner does not get more priviliges as are intended and thus violates another role, e,g, a DBA Roles should not get tor rigt to run somethings as root, as this would affect the root role? A. We have SOD  checks.  Also all Roles are initially approved by external audit and the role owners have to certify the roles and any changes Q. What is your ratio of employees to roles?   A. We are still in process going through our various lines of business, so I do not have a final ratio.  From what we have seen, the ratio varies greatly depending on the Line of Business and the diversity of Job Functions.  For standardized lines of business such as call centers, the ratio is very good where we can have a single role that covers many employees.  For specialized lines of business like treasury, it can be one or two people per role. Q. Is ING using Oracle On Demand service ?   A. No Q. Do you have to implement or migrate to OIM in order to get the Identity Warehouse, or can OIA provide the identity warehouse as well if you haven't reached OIM yet? A. No, OIM deployment is not required to implement OIA’s Identity Warehouse but as you heard during the webcast, there are tremendous deployment synergies in deploying both OIA and OIM together. Q. When is the Security Governor product coming out? A. Oracle Security Governor for Healthcare is available today. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in the Customers Talk: Identity as a Platform webcast series: Toyota: Putting Customers First – Identity Platform as a Business Enabler Wednesday, May 16th at 10 am PST/ 1 pm EST Register Today You can also register for a live event at a city near you where Aberdeen’s Derek Brink will discuss the survey results from the recently published report “Analyzing Platform vs. Point Solution Approach in Identity”. And, you can do a quick (& free)  online assessment of your identity programs by benchmarking it against the 160 organizations surveyed  in the Aberdeen report, compliments of Oracle. Here’s the slide deck from our ING webcast: ING webcast platform View more presentations from OracleIDM

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  • Different Not Automatically Implies Better

    - by Alois Kraus
    Originally posted on: http://geekswithblogs.net/akraus1/archive/2013/11/05/154556.aspxRecently I was digging deeper why some WCF hosted workflow application did consume quite a lot of memory although it did basically only load a xaml workflow. The first tool of choice is Process Explorer or even better Process Hacker (has more options and the best feature copy&paste does work). The three most important numbers of a process with regards to memory are Working Set, Private Working Set and Private Bytes. Working set is the currently consumed physical memory (parts can be shared between processes e.g. loaded dlls which are read only) Private Working Set is the physical memory needed by this process which is not shareable Private Bytes is the number of non shareable which is only visible in the current process (e.g. all new, malloc, VirtualAlloc calls do create private bytes) When you have a bigger workflow it can consume under 64 bit easily 500MB for a 1-2 MB xaml file. This does not look very scalable. Under 64 bit the issue is excessive private bytes consumption and not the managed heap. The picture is quite different for 32 bit which looks a bit strange but it seems that the hosted VB compiler is a lot less memory hungry under 32 bit. I did try to repro the issue with a medium sized xaml file (400KB) which does contain 1000 variables and 1000 if which can be represented by C# code like this: string Var1; string Var2; ... string Var1000; if (!String.IsNullOrEmpty(Var1) ) { Console.WriteLine(“Var1”); } if (!String.IsNullOrEmpty(Var2) ) { Console.WriteLine(“Var2”); } ....   Since WF is based on VB.NET expressions you are bound to the hosted VB.NET compiler which does result in (x64) 140 MB of private bytes which is ca. 140 KB for each if clause which is quite a lot if you think about the actually present functionality. But there is hope. .NET 4.5 does allow now C# expressions for WF which is a major step forward for all C# lovers. I did create some simple patcher to “cross compile” my xaml to C# expressions. Lets look at the result: C# Expressions VB Expressions x86 x86 On my home machine I have only 32 bit which gives you quite exactly half of the memory consumption under 64 bit. C# expressions are 10 times more memory hungry than VB.NET expressions! I wanted to do more with less memory but instead it did consume a magnitude more memory. That is surprising to say the least. The workflow does initialize in about the same time under x64 and x86 where the VB code does it in 2s whereas the C# version needs 18s. Also nearly ten times slower. That is a too high price to pay for any bigger sized xaml workflow to convert from VB.NET to C# expressions. If I do reduce the number of expressions to 500 then it does need 400MB which is about half of the memory. It seems that the cost per if does rise linear with the number of total expressions in a xaml workflow.  Expression Language Cost per IF Startup Time C# 1000 Ifs x64 1,5 MB 18s C# 500 Ifs x64 750 KB 9s VB 1000 Ifs x64 140 KB 2s VB 500 Ifs x64 70 KB 1s Now we can directly compare two MS implementations. It is clear that the VB.NET compiler uses the same underlying structure but it has much higher offset compared to the highly inefficient C# expression compiler. I have filed a connect bug here with a harsher wording about recent advances in memory consumption. The funniest thing is that one MS employee did give an Azure AppFabric demo around early 2011 which was so slow that he needed to investigate with xperf. He was after startup time and the call stacks with regards to VB.NET expression compilation were remarkably similar. In fact I only found this post by googling for parts of my call stacks. … “C# expressions will be coming soon to WF, and that will have different performance characteristics than VB” … What did he know Jan 2011 what I did no know until today? ;-). He knew that C# expression will come but that they will not be automatically have better footprint. It is about time to fix that. In its current state C# expressions are not usable for bigger workflows. That also explains the headline for today. You can cheat startup time by prestarting workflows so that the demo looks nice and snappy but it does hurt scalability a lot since you do need much more memory than necessary. I did find the stacks by enabling virtual allocation tracking within XPerf which is still the best tool out there. But first you need to look at your process to check where the memory is hiding: For the C# Expression compiler you do not need xperf. You can directly dump the managed heap and check with a profiler of your choice. But if the allocations are happening on the Private Data ( VirtualAlloc ) you can find it with xperf. There is a nice video on channel 9 explaining VirtualAlloc tracking it in greater detail. If your data allocations are on the Heap it does mean that the C/C++ runtime did create a heap for you where all malloc, new calls do allocate from it. You can enable heap tracing with xperf and full call stack support as well which is doable via xperf like it is shown also on channel 9. Or you can use WPRUI directly: To make “Heap Usage” it work you need to set for your executable the tracing flags (before you start it). For example devenv.exe HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\devenv.exe DWORD TracingFlags 1 Do not forget to disable it after you did complete profiling the process or it will impact the startup time quite a lot. You can with xperf attach directly to a running process and collect heap allocation information from a gone wild process. Very handy if you need to find out what a process was doing which has arrived in a funny state. “VirtualAlloc usage” does work without explicitly enabling stuff for a specific process and is always on machine wide. I had issues on my Windows 7 machines with the call stack collection and the latest Windows 8.1 Performance Toolkit. I was told that WPA from Windows 8.0 should work fine but I do not want to downgrade.

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  • How To: Using SimpleMembserhipProvider with MySql Connector/Net.

    - by Francisco Tirado
    Now on Connector/Net 6.9 the users will have the ability to use SimpleMembership Provider on MVC4 templates. The configuration is very simple and also have compatibility with OAuth, in this post we'll explain step by step how to configure it in a MVC 4 Web Application. Requirements  The requirements to use SimpleMembership with Connector/Net are: Install Connector/Net 6.9, or download the No Install version. Net Framework 4.0 or greater. MVC 4  Visual Studio 2012 or newer version Creating and configuring a new project In this example we'll use VS2012 to create the project basis on the Internet Aplication template and using Entity Framework to manage the User model. Open VS 2012 and create a new project, we'll create a new MVC 4 Web Application and configure the project to use Net Framework 4.5. Type a name for the project and then click “Ok”. In the next dialog we'll choose the “Internet Application” template and use Razor as engine without creating a test project. Click “Ok” to continue. Now we have a new project with the templates necessaries to run a Web Application with the default values. We'll use the current files to continue working. If you have installed Connector/Net you can skip this step, if you don't have installed but you're planning to do it, please install it and continue with the next step. If you're using the No Install version of Connector/Net we'll need to add the references to our project, the assemblies needed are: MySql.Data, MySql.Data.Entities and MySql.Web. Be sure that the assemblies chosen match the Net Framework version used in our project and the MySql.Data.Entities is compatible with EF5 (EF5 is the default added by the project). Now open the “web.config” file, and under the <connectionStrings> node add a connection string that points to a MySql instance. We'll use the following connection configuration: <add name="MyConnection" connectionString="server=localhost;UserId=root;password=pass;database=MySqlSimpleMembership;" providerName="MySql.Data.MySqlClient"/> Under the node <system.web> we'll add the following configuration: <membership defaultProvider="MySqlSimpleMembershipProvider"><providers><clear/><add name="MySqlSimpleMembershipProvider" type="MySql.Web.Security.MySqlSimpleMembershipProvider,MySql.Web,Version=6.9.3.0,Culture=neutral,PublicKeyToken=c5687fc88969c44d" applicationName="MySqlSimpleMembershipTest" description="MySQLdefaultapplication" connectionStringName="MyConnection"  userTableName="UserProfile" userIdColumn="UserId" userNameColumn="UserName" autoGenerateTables="True"/></providers></membership> In the previous configuration the mandatory properties are: connectionStringName, userTableName, userIdColumn, userNameColumn and autoGenerateTables. If the other properties are not provided a default value is set to it but if the mandatory properties are not set a ProviderException will be thrown. The valid properties for the MySqlSimpleMembership are the same used for MySqlMembership plus the mandatory fields. UserTableName: Name of the table where will be stored the user, this table is independent from the schema generated by the provider and can be edited later by the user. UserId: name of the column that will store the id for the records in the userTableName. UserName : name of the column that will store the name/user for the records in the userTableName. The connectionStringName property must match a connection string defined in web.config file. Once the configuration is done in web.config, we need to be sure that our database context for the Users Table point to the right connection string. In our case we just need to update the class UsersContext in the file AcountModel.cs in the Models folder. The file also contains the UserProfile class which match the configuration for our UserTable. Other class that needs to be updated is the SimpleMembershipInitializer in the file InitializeSimpleMembershipAttribute.cs in the Filters folder. In that class we'll see a call to the method “WebSecurity.InitializeDatabaseConnection”, in that call is where we need to update the parameters to match our configuration. If the database that you configure in your connection string doesn't exists, you need to create it empty. Now we're ready to run our web application, press F5 or the Run button in the tool bar. You'll see the following screen: If you go to your database used by the application you'll see some tables created, now we are using SimpleMembership. Now create a user, click on “Register” at the top-right in the web page. Type your user name and password, then click on “Register”. You'll be redirected to the home page and you'll see the name of your user at the top-right page. If you take a look on the tables just created in your database you will find the data about the user you just register. In our case the tables that contains the information are UserProfile and Webpages_Membership.  Configuring OAuth Other option to access your website will be using OAuth, so you can validate an user using an external account like Facebook, Twitter, Google, etc. In this post we'll enable the authentication for Google account in our application. Go to the class AuthConfig.cs in the folder App_Start. In the method “RegisterAuth” uncomment the last line where is the call to the method “OauthWebSecurity.RegisterGoogleClient”. Run the application. Once the application is running click on “Login”. You will see at the right side the option to login using a Google account, click on “Google”.  You will be asked for Google credentials. If your login is successful you'll see a message asking for your approval to give permission to your site to access your information. Click on “Accept”. Now a page to register your user will be shown, click on “Register”. Now your new user is logged in in your application. You can take a look of the user information created in the tables  UserProfile and Webpages_OauthMembership. If you want to use another external option to authenticate users you must enable the client in the same class where we enable the Google authentication, but for others providers is mandatory to register your Application in their site. Once you have register your application they will give you a token/key and the id for your application, that information you're going to use it to register the client. Thanks for reading.

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  • Simplifying Human Capital Management with Mobile Applications

    - by HCM-Oracle
    By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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  • Consuming ASP.NET Web API services from PHP script

    - by DigiMortal
    I introduced ASP.NET Web API in some of my previous posts. Although Web API is easy to use in ASP.NET web applications you can use Web API also from other platforms. This post shows you how to consume ASP.NET Web API from PHP scripts. Here are my previous posts about Web API: How content negotiation works? ASP.NET Web API: Extending content negotiation with new formats Query string based content formatting Although these posts cover content negotiation they give you some idea about how Web API works. Test application On Web API side I use the same sample application as in previous Web API posts – very primitive web application to manage contacts. Listing contacts On the other machine I will run the following PHP script that works against my Web API application: <?php   // request list of contacts from Web API $json = file_get_contents('http://vs2010dev:3613/api/contacts/'); // deserialize data from JSON $contacts = json_decode($json); ?> <html> <head>     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> </head> <body>     <table>     <?php      foreach($contacts as $contact)     {         ?>         <tr>             <td valign="top">                 <?php echo $contact->FirstName ?>             </td>             <td valign="top">                 <?php echo $contact->LastName ?>             </td>             <td valign="middle">                 <form method="POST">                     <input type="hidden" name="id"                          value="<?php echo $contact-/>Id ?>" />                     <input type="submit" name="cmd"                          value="Delete"/>                 </form>             </td>         </tr>         <?php     }     ?>     </table> </body> </html> Notice how easy it is to handle JSON data in PHP! My PHP script produces the following output: Looks like data is here as it should be. Deleting contacts Now let’s write code to delete contacts. Add this block of code before any other code in PHP script. if(@$_POST['cmd'] == 'Delete') {     $errno = 0;     $errstr = '';     $id = @$_POST['id'];          $params = array('http' => array(               'method' => 'DELETE',               'content' => ""             ));     $url = 'http://vs2010dev:3613/api/contacts/'.$id;     $ctx = stream_context_create($params);     $fp = fopen($url, 'rb', false, $ctx);       if (!$fp) {         $res = false;       } else {         $res = stream_get_contents($fp);       }     fclose($fp);     header('Location: /json.php');     exit; } Again simple code. If we write also insert and update methods we may want to bundle those operations to single class. Conclusion ASP.NET Web API is not only ASP.NET fun. It is available also for all other platforms. In this posting we wrote simple PHP client that is able to communicate with our Web API application. We wrote only some simple code, nothing complex. Same way we can use also platforms like Java, PERL and Ruby.

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  • Finding the groups of a user in WLS with OPSS

    - by user12587121
    How to find the group memberships for a user from a web application running in Weblogic server ?  This is useful for building up the profile of the user for security purposes for example. WLS as a container offers an identity store service which applications can access to query and manage identities known to the container.  This article for example shows how to recover the groups of the current user, but how can we find the same information for an arbitrary user ? It is the Oracle Platform for Securtiy Services (OPSS) that looks after the identity store in WLS and so it is in the OPSS APIs that we can find the way to recover this information. This is explained in the following documents.  Starting from the FMW 11.1.1.5 book list, with the Security Overview document we can see how WLS uses OPSS: Proceeding to the more detailed Application Security document, we find this list of useful references for security in FMW. We can follow on into the User/Role API javadoc. The Application Security document explains how to ensure that the identity store is configured appropriately to allow the OPSS APIs to work.  We must verify that the jps-config.xml file where the application  is deployed has it's identity store configured--look for the following elements in that file: <serviceProvider type="IDENTITY_STORE" name="idstore.ldap.provider" class="oracle.security.jps.internal.idstore.ldap.LdapIdentityStoreProvider">             <description>LDAP-based IdentityStore Provider</description>  </serviceProvider> <serviceInstance name="idstore.ldap" provider="idstore.ldap.provider">             <property name="idstore.config.provider" value="oracle.security.jps.wls.internal.idstore.WlsLdapIdStoreConfigProvider"/>             <property name="CONNECTION_POOL_CLASS" value="oracle.security.idm.providers.stdldap.JNDIPool"/></serviceInstance> <serviceInstanceRef ref="idstore.ldap"/> The document contains a code sample for using the identity store here. Once we have the identity store reference we can recover the user's group memberships using the RoleManager interface:             RoleManager roleManager = idStore.getRoleManager();            SearchResponse grantedRoles = null;            try{                System.out.println("Retrieving granted WLS roles for user " + userPrincipal.getName());                grantedRoles = roleManager.getGrantedRoles(userPrincipal, false);                while( grantedRoles.hasNext()){                      Identity id = grantedRoles.next();                      System.out.println("  disp name=" + id.getDisplayName() +                                  " Name=" + id.getName() +                                  " Principal=" + id.getPrincipal() +                                  "Unique Name=" + id.getUniqueName());                     // Here, we must use WLSGroupImpl() to build the Principal otherwise                     // OES does not recognize it.                      retSubject.getPrincipals().add(new WLSGroupImpl(id.getPrincipal().getName()));                 }            }catch(Exception ex) {                System.out.println("Error getting roles for user " + ex.getMessage());                ex.printStackTrace();            }        }catch(Exception ex) {            System.out.println("OESGateway: Got exception instantiating idstore reference");        } This small JDeveloper project has a simple servlet that executes a request for the user weblogic's roles on executing a get on the default URL.  The full code to recover a user's goups is in the getSubjectWithRoles() method in the project.

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  • Making Those PanelBoxes Behave

    - by Duncan Mills
    I have a little problem to solve earlier this week - misbehaving <af:panelBox> components... What do I mean by that? Well here's the scenario, I have a page fragment containing a set of panelBoxes arranged vertically. As it happens, they are stamped out in a loop but that does not really matter. What I want to be able to do is to provide the user with a simple UI to close and open all of the panelBoxes in concert. This could also apply to showDetailHeader and similar items with a disclosed attrubute, but in this case it's good old panelBoxes.  Ok, so the basic solution to this should be self evident. I can set up a suitable scoped managed bean that the panelBoxes all refer to for their disclosed attribute state. Then the open all / close commandButtons in the UI can simply set the state of that bean for all the panelBoxes to pick up via EL on their disclosed attribute. Sound OK? Well that works basically without a hitch, but turns out that there is a slight problem and this is where the framework is attempting to be a little too helpful. The issue is that is the user manually discloses or hides a panelBox then that will override the value that the EL is setting. So for example. I start the page with all panelBoxes collapsed, all set by the EL state I'm storing on the session I manually disclose panelBox no 1. I press the Expand All button - all works as you would hope and all the panelBoxes are now disclosed, including of course panelBox 1 which I just expanded manually. Finally I press the Collapse All button and everything collapses except that first panelBox that I manually disclosed.  The problem is that the component remembers this manual disclosure and that overrides the value provided by the expression. If I change the viewId (navigate away and back) then the panelBox will start to behave again, until of course I touch it again! Now, the more astute amoungst you would think (as I did) Ah, sound like the MDS personalizaton stuff is getting in the way and the solution should simply be to set the dontPersist attribute to disclosed | ALL. Alas this does not fix the issue.  After a little noodling on the best way to approach this I came up with a solution that works well, although if you think of an alternative way do let me know. The principle is simple. In the disclosureListener for the panelBox I take a note of the clientID of the panelBox component that has been touched by the user along with the state. This all gets stored in a Map of Booleans in ViewScope which is keyed by clientID and stores the current disclosed state in the Boolean value.  The listener looks like this (it's held in a request scope backing bean for the page): public void handlePBDisclosureEvent(DisclosureEvent disclosureEvent) { String clientId = disclosureEvent.getComponent().getClientId(FacesContext.getCurrentInstance()); boolean state = disclosureEvent.isExpanded(); pbState.addTouchedPanelBox(clientId, state); } The pbState variable referenced here is a reference to the bean which will hold the state of the panelBoxes that lives in viewScope (recall that everything is re-set when the viewid is changed so keeping this in viewScope is just fine and cleans things up automatically). The addTouchedPanelBox() method looks like this: public void addTouchedPanelBox(String clientId, boolean state) { //create the cache if needed this is just a Map<String,Boolean> if (_touchedPanelBoxState == null) { _touchedPanelBoxState = new HashMap<String, Boolean>(); } // Simply put / replace _touchedPanelBoxState.put(clientId, state); } So that's the first part, we now have a record of every panelBox that the user has touched. So what do we do when the Collapse All or Expand All buttons are pressed? Here we do some JavaScript magic. Basically for each clientID that we have stored away, we issue a client side disclosure event from JavaScript - just as if the user had gone back and changed it manually. So here's the Collapse All button action: public String CloseAllAction() { submitDiscloseOverride(pbState.getTouchedClientIds(true), false); _uiManager.closeAllBoxes(); return null; }  The _uiManager.closeAllBoxes() method is just manipulating the master-state that all of the panelBoxes are bound to using EL. The interesting bit though is the line:  submitDiscloseOverride(pbState.getTouchedClientIds(true), false); To break that down, the first part is a call to that viewScoped state holder to ask for a list of clientIDs that need to be "tweaked": public String getTouchedClientIds(boolean targetState) { StringBuilder sb = new StringBuilder(); if (_touchedPanelBoxState != null && _touchedPanelBoxState.size() > 0) { for (Map.Entry<String, Boolean> entry : _touchedPanelBoxState.entrySet()) { if (entry.getValue() == targetState) { if (sb.length() > 0) { sb.append(','); } sb.append(entry.getKey()); } } } return sb.toString(); } You'll notice that this method only processes those panelBoxes that will be in the wrong state and returns those as a comma separated list. This is then processed by the submitDiscloseOverride() method: private void submitDiscloseOverride(String clientIdList, boolean targetDisclosureState) { if (clientIdList != null && clientIdList.length() > 0) { FacesContext fctx = FacesContext.getCurrentInstance(); StringBuilder script = new StringBuilder(); script.append("overrideDiscloseHandler('"); script.append(clientIdList); script.append("',"); script.append(targetDisclosureState); script.append(");"); Service.getRenderKitService(fctx, ExtendedRenderKitService.class).addScript(fctx, script.toString()); } } This method constructs a JavaScript command to call a routine called overrideDiscloseHandler() in a script attached to the page (using the standard <af:resource> tag). That method parses out the list of clientIDs and sends the correct message to each one: function overrideDiscloseHandler(clientIdList, newState) { AdfLogger.LOGGER.logMessage(AdfLogger.INFO, "Disclosure Hander newState " + newState + " Called with: " + clientIdList); //Parse out the list of clientIds var clientIdArray = clientIdList.split(','); for (var i = 0; i < clientIdArray.length; i++){ var panelBox = flipPanel = AdfPage.PAGE.findComponentByAbsoluteId(clientIdArray[i]); if (panelBox.getComponentType() == "oracle.adf.RichPanelBox"){ panelBox.broadcast(new AdfDisclosureEvent(panelBox, newState)); } }  }  So there you go. You can see how, with a few tweaks the same code could be used for other components with disclosure that might suffer from the same problem, although I'd point out that the behavior I'm working around here us usually desirable. You can download the running example (11.1.2.2) from here. 

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  • PASS: SQLRally Thoughts

    - by Bill Graziano
    The PASS Board recently decided that we wouldn’t put another US-based SQLRally on the calendar until we had a chance to review the program. I wanted to provide some of my thinking around this. Keep in mind that this is the opinion of one Board member. The Board committed to complete two SQLRally events to determine if an event modeled between SQL Saturday and the Summit was viable. We’ve completed the two events and now it’s time to step back and review the program. This is my seventh year on the PASS Board. Over that time people have asked me why PASS does certain things. Many, many times my answer has been “Because that’s the way we did it last year”. And I am tired of giving that answer. We need to take a step back and review the US-based SQLRally before we schedule another one. It would be irresponsible for me as a Board member to commit resources to this without validating that what we’re doing makes sense for the organization and our members. I have no doubt that this was a great event for the attendees. We just need to validate it’s the best use of our resources. Please keep in mind that we haven’t cancelled the event. We’ve just said we need to review it before scheduling another one. My opinion is that some fairly serious changes are needed to the model before we consider it again – IF we do it again. I’ve come to that conclusion after speaking with the Dallas organizers, our HQ team, our Marketing team, other Board members (including one of the Orlando organizers), attendees in Orlando and Dallas and visiting other similar events. I should point out that their views aren’t unanimous on nearly any part of this event -- which is one of the reasons I want to take some time and think about this before continuing. I think it’s helpful to look at the original goals of what we were trying to accomplish. Andy Warren wrote these up in August of 2010. My summary of these goals and some thoughts on each one is below. Many of these thoughts revolve around the growth of SQL Saturdays. In the two years since that document was written these events have grown significantly. The largest SQL Saturdays are now over 500 people which mean they are nearly the same size as our recent SQLRally. Our goals included: Geographic diversity. We wanted an event in an area of the country that was away from any given Summit location. I think that’s still a valid goal. But we also have SQL Saturdays all over the country. What does SQLRally bring to this that SQLSaturday doesn’t? Speaker growth. One of the stated goals was to build a “farm club” for speakers. This gives us a way for speakers to work up to speaking at Summit by speaking in front of larger crowds. What does SQLRally bring to this that the larger SQL Saturdays aren’t providing? Pre-Conference speakers is one obvious answer here. Lower price. On a per-day basis, SQLRally is roughly 1/4th the price of the Summit. We wanted a way for people to experience something Summit-like at a lower price point. The challenge is that we are very budget constrained at that lower price point. International Event Model.  (I need to write more about this but I’m out of time.  I’ll cover it in the next installment.) There are a number of things I really like about SQLRally. I love the smaller conferences. They give me a chance to meet more people than at something the size of Summit. I like the two day format. That gives you two evenings to be at social events with people. Seeing someone a second day is a great way to build a bond with that person. That’s more difficult to do at a SQL Saturday. We also need to talk about the financial aspects of the event. Last year generated a small $17,000 profit on revenues of $200,000. Percentage-wise that’s reasonable but on an absolute basis it’s not a huge amount in our budget. We think this year will lose between $30,000 and $50,000 and take roughly 1,000 hours of HQ time. We don’t have detailed financials back yet but that’s our best guess at this point. Part of that was driven by using a convention center instead of a hotel. Until we get detailed financials back we won’t have the full picture around the financial impact. This event also takes time and mindshare from our Marketing team. This may sound like a small thing but please don’t underestimate it. Our original vision for this was something that would take very little time from our Marketing team and just a few mentions in the Connector. It turned out to need more than that. And all those mentions and emails take up space we could use to talk about other events and other programs. Last I wanted to talk about some of the things I’m thinking about. I don’t think it’s as simple as saying if we just fix “X” it all gets better. Is this that much better of an event than SQL Saturdays? What if we gave a few SQL Saturdays some extra resources? When SQL Saturdays were around 250 people that wasn’t as viable. With some of those events over 500 we need to reconsider this. We need to get back to a hotel venue. That will help with cost and networking. Is this the best use of the 1,000 HQ hours that we invested in the event? Is our price-point correct? I’m leaning toward raising our price closer to Summit on a per-day basis. I think this will let us put on a higher quality event and alleviate much of the budget pressure. Should growing speakers be a focus? Having top-line pre-conference speakers helps market the event. It will also have an impact on pricing and overall profit. We should also ask if it actually does grow speakers. How many of these people will eventually register for Summit? Attend chapters? Is SQLRally a driver into PASS or is it something that chapters, etc. drive people to? Should we have one paid day and one free instead of two paid days? This is a very interesting model that is used by SQLBits in the UK. This gives you the two day aspect as well as offering options for paid and free attendees. I’m very intrigued by this. Should we focus on a topic? Buried in the minutes is a discussion of whether PASS should have a Business Analytics conference separate from Summit. This is an interesting question to consider. Would making SQLRally be focused on a particular topic make it more attractive? Would that even be a SQLRally? Can PASS effectively manage the two events? (FYI - Probably not.) Would it help differentiate it from Summit and SQL Saturday? These are all questions that I think should be asked and answered before we do this event again. And we can’t do that if we don’t take time to have the discussion. I wanted to get this published before I take off for a few days of vacation. When I get back I’d like to write more about why the international events are different and talk about where we go from here.

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  • Generating radial indicator images using C#

    - by DigiMortal
    In one of my projects I needed to draw radial indicators for processes measured in percent. Simple images like the one shown on right. I solved the problem by creating images in C# and saving them on server hard disc so if image is once generated then it is returned from disc next time. I am not master of graphics or geometrics but here is the code I wrote. Drawing radial indicator To get things done quick’n’easy way – later may some of younger developers be the one who may need to changes things – I divided my indicator drawing process to four steps shown below. 1. Fill pie 2. Draw circles 3. Fill inner circle 4. Draw text Drawing image Here is the code to draw indicators. private static void SaveRadialIndicator(int percent, string filePath) {     using (Bitmap bitmap = new Bitmap(100, 100))     using (Graphics objGraphics = Graphics.FromImage(bitmap))     {         // Initialize graphics         objGraphics.Clear(Color.White);         objGraphics.SmoothingMode = SmoothingMode.AntiAlias;         objGraphics.TextRenderingHint = TextRenderingHint.ClearTypeGridFit;           // Fill pie         // Degrees are taken clockwise, 0 is parallel with x         // For sweep angle we must convert percent to degrees (90/25 = 18/5)         float startAngle = -90.0F;                        float sweepAngle = (18.0F / 5) * percent;           Rectangle rectangle = new Rectangle(5, 5, 90, 90);         objGraphics.FillPie(Brushes.Orange, rectangle, startAngle, sweepAngle);           // Draw circles         rectangle = new Rectangle(5, 5, 90, 90);         objGraphics.DrawEllipse(Pens.LightGray, rectangle);         rectangle = new Rectangle(20, 20, 60, 60);         objGraphics.DrawEllipse(Pens.LightGray, rectangle);           // Fill inner circle with white         rectangle = new Rectangle(21, 21, 58, 58);         objGraphics.FillEllipse(Brushes.White, rectangle);           // Draw text on image         // Use rectangle for text and align text to center of rectangle         var font = new Font("Arial", 13, FontStyle.Bold);         StringFormat stringFormat = new StringFormat();         stringFormat.Alignment = StringAlignment.Center;         stringFormat.LineAlignment = StringAlignment.Center;           rectangle = new Rectangle(20, 40, 62, 20);         objGraphics.DrawString(percent + "%", font, Brushes.DarkGray, rectangle, stringFormat);           // Save indicator to file         objGraphics.Flush();         if (File.Exists(filePath))             File.Delete(filePath);           bitmap.Save(filePath, ImageFormat.Png);     }        } Using indicators on web page To show indicators on your web page you can use the following code on page that outputs indicator images: protected void Page_Load(object sender, EventArgs e) {     var percentString = Request.QueryString["percent"];     var percent = 0;     if(!int.TryParse(percentString, out percent))         return;     if(percent < 0 || percent > 100)         return;       var file = Server.MapPath("~/images/percent/" + percent + ".png");     if(!File.Exists(file))         SaveImage(percent, file);       Response.Clear();     Response.ContentType = "image/png";     Response.WriteFile(file);     Response.End(); } Om your pages where you need indicator you can set image source to Indicator.aspx (if you named your indicator handling file like this) and add percent as query string:     <img src="Indicator.aspx?percent=30" /> That’s it! If somebody knows simpler way how to generate indicators like this I am interested in your feedback.

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  • Why JSF Matters (to You)

    - by reza_rahman
          "Those who have knowledge, don’t predict. Those who predict, don’t have knowledge."                                                                                                    – Lao Tzu You may have noticed Thoughtworks recently crowned the likes AngularJS, etc imminent successors to server-side web frameworks. They apparently also deemed it necessary to single out JSF for righteous scorn. I have to say as I was reading the analysis I couldn't help but remember they also promptly jumped on the Ruby, Rails, Clojure, etc bandwagon a good few years ago seemingly similarly crowing these dynamic languages imminent successors to Java. I remember thinking then as I do now whether the folks at Thoughtworks are really that much smarter than me or if they are simply more prone to the Hipster buzz of the day. I'll let you make the final call on that one. I also noticed mention of "J2EE" in the context of JSF and had to wonder how up-to-date or knowledgeable the person writing the analysis actually was given that the term was basically retired almost a decade ago. There's one thing that I am absolutely sure about though - as a long time pretty happy user of JSF, I had no choice but to speak up on what I believe JSF offers. If you feel the same way, I would encourage you to support the team behind JSF whose hard work you may have benefited from over the years. True to his outspoken character PrimeFaces lead Cagatay Civici certainly did not mince words making the case for the JSF ecosystem - his excellent write-up is well worth a read. He specifically pointed out the practical problems in going whole hog with bare metal JavaScript, CSS, HTML for many development teams. I'll admit I had to smile when I read his closing sentence as well as the rather cheerful comments to the post from actual current JSF/PrimeFaces users that are apparently supposed to be on a gloomy death march. In a similar vein, OmniFaces developer Arjan Tijms did a great job pointing out the fact that despite the extremely competitive server-side Java Web UI space, JSF seems to manage to always consistently come out in either the number one or number two spot over many years and many data sources - do give his well-written message in the JAX-RS user forum a careful read. I don't think it's really reasonable to expect this to be the case for so many years if JSF was not at least a capable if not outstanding technology. If fact if you've ever wondered, Oracle itself is one of the largest JSF users on the planet. As Oracle's Shay Shmeltzer explains in a recent JSF Central interview, many of Oracle's strategic products such as ADF, ADF Mobile and Fusion Applications itself is built on JSF. There are well over 3,000 active developers working on these codebases. I don't think anyone can think of a more compelling reason to make sure that a technology is as effective as possible for practical development under real world conditions. Standing on the shoulders of the above giants, I feel like I can be pretty brief in making my own case for JSF: JSF is a powerful abstraction that brings the original Smalltalk MVC pattern to web development. This means cutting down boilerplate code to the bare minimum such that you really can think of just writing your view markup and then simply wire up some properties and event handlers on a POJO. The best way to see what this really means is to compare JSF code for a pretty small case to other approaches. You should then multiply the additional work for the typical enterprise project to try to understand what the productivity trade-offs are. This is reason alone for me to personally never take any other approach seriously as my primary web UI solution unless it can match the sheer productivity of JSF. Thanks to JSF's focus on components from the ground-up JSF has an extremely strong ecosystem that includes projects like PrimeFaces, RichFaces, OmniFaces, ICEFaces and of course ADF Faces/Mobile. These component libraries taken together constitute perhaps the largest widget set ever developed and optimized for a single web UI technology. To begin to grasp what this really means, just briefly browse the excellent PrimeFaces showcase and think about the fact that you can readily use the widgets on that showcase by just using some simple markup and knowing near to nothing about AJAX, JavaScript or CSS. JSF has the fair and legitimate advantage of being an open vendor neutral standard. This means that no single company, individual or insular clique controls JSF - openness, transparency, accountability, plurality, collaboration and inclusiveness is virtually guaranteed by the standards process itself. You have the option to choose between compatible implementations, escape any form of lock-in or even create your own compatible implementation! As you might gather from the quote at the top of the post, I am not a fan of crystal ball gazing and certainly don't want to engage in it myself. Who knows? However far-fetched it may seem maybe AngularJS is the only future we all have after all. If that is the case, so be it. Unlike what you might have been told, Java EE is about choice at heart and it can certainly work extremely well as a back-end for AngularJS. Likewise, you are also most certainly not limited to just JSF for working with Java EE - you have a rich set of choices like Struts 2, Vaadin, Errai, VRaptor 4, Wicket or perhaps even the new action-oriented web framework being considered for Java EE 8 based on the work in Jersey MVC... Please note that any views expressed here are my own only and certainly does not reflect the position of Oracle as a company.

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  • Delight and Excite

    - by Applications User Experience
    Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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