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  • Is there an official Ubuntu free technical support team?

    - by João Pinto
    I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active. Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution. Is there an official team for this purpose with a clear scope and activity plan ?

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  • Official end of support date for Internet Explorer 6 on Windows XP

    - by scunliffe
    If I read the docs on Windows Service Pack support policies, and the specific Internet Explorer lifecycle support page as well as the Wikipedia page I've deduced that: IE6 support ends/ended at: Windows 2000 Ended (date unknown) Windows XP SP0 (RTM) Ended Home: 30-Aug-2003 Pro: 30-Sep-2004 SP1 Ended Home: 11-Jul-2004 Pro: 11-Jul-2004 SP2 Home: 13-Jul-2010 Pro: 13-Jul-2010 SP3 (released: April 21, 2008) Home: ??? Pro: ??? What isn't clear is the Windows XP SP3 scenario. In "human" terms, when is the end of support for IE6 on Windows XP SP3? e.g. if there is never a Windows XP SP4... or heaven forbid, an SP4 is released. I realize this doesn't force people to upgrade etc. however I'm trying to get a "semi" official word on when IE6 moves into the "not supported" category. I'm not interested in philosophical answers e.g. "big enterprise won't upgrade but they will expect support into 2017" stuff... I just want the "clear answer" in terms of official Microsoft support.

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  • How to call an extended procedure from a function

    - by Alan Featherston Lago
    hi im having trouble trying to get the following function to work. CREATE FUNCTION test ( @nt_group VARCHAR(128) ) RETURNS @nt_usr TABLE ( [name] [nchar](128) NULL , [type] [char](8) NULL , [privilege] [char](9) NULL , [mapped login name] [nchar](128) NULL , [permission path] [nchar](128) NULL ) AS BEGIN INSERT INTO @nt_usr EXEC master.dbo.xp_logininfo 'DOMAIN\USER', @nt_group RETURN END As far as i know i should be allowed to call an extended stored procedure, im getting the following error Mes 443, Level 16, State 14 Could it be that xp_logininfo might return different result sets depending on the parameters? When i use openquery i can overcome this by setting this: SET FMTONLY OFF. Does anyone know if there's a similar workaround for my problem?

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  • Using Extended Events in SQL Server Denali CTP1 to Map out the TransactionLog SQL Trace Event EventSubClass Values

    - by Jonathan Kehayias
    John Samson ( Blog | Twitter ) asked on the MSDN Forums about the meaning/description for the numeric values returned by the EventSubClass column of the TransactionLog SQL Trace Event.  John pointed out that this information is not available for this Event like it is for the other events in the Books Online Topic ( TransactionLog Event Class ), or in the sys.trace_subclass_values DMV.  John wanted to know if there was a way to determine this information.  I did some looking and found...(read more)

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  • Friends, Food, and Fun at the My Oracle Support Community Meetup

    - by Oracle OpenWorld Blog Team
    By Leslie McNeillJoin us at the third annual My Oracle Support Community Meetup for food and drink, fun and conversation After a long day at Oracle OpenWorld, take time to relax and meet your peers in the My Oracle Support Community and some of the Oracle employees who moderate the community. The Meetup event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person. Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers. If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the Oracle proactive portfolio, including My Oracle Support Community. Oracle Premier Support Customers need to register to receive their invitation to the Meetup and find out the details. Visit the Customer Support Services Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

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  • AutoVue 20.0.x End of Oracle Premier Support

    - by GrahamOracle
    As per Oracle’s Lifetime Support policy, AutoVue version 20.0.x reached the end of Premier Support on March 1st 2012, and entered Sustaining Support. Customers are recommended to upgrade to the latest & greatest (AutoVue 20.2.0) at the earliest opportunity, to take advantage not only of a new 5-year Premier Support term, but also all of the fixes, new features, and new format support as compared to version 20.0.x.For more information on Oracle’s Lifetime Support policy, visit http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html and click on the link titled “Lifetime Support Policy: Oracle Applications (PDF)”.

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  • EBS 11.5.10 Support Exception / 12.1 Extends to Dec 2018

    - by cwarticki
    E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 [ID 1495337.1] As part of Oracle’s continued commitment to our customers, we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014.  In addition, the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support deliverables for E-Business Suite 12.1. Please refer to the Lifetime Support section of oracle.com for further information regarding Oracle's Lifetime Support Policy for Applications. This change will be reflected in the October update to the Software Technical Support Policies.

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  • Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

    - by Elke Phelps (Oracle Development)
    As previously blogged in the EBS 11i and 12.1 Support Timeline Changes entry, two important changes to the Oracle Lifetime Support policies were announced at Oracle OpenWorld 2012 - San Francisco.  These changes affect E-Business Suite Releases 11i and 12.1. Critical Patch Updates for EBS 11i during the Exception to Sustaining Support Period You may be wondering about the availability of Critical Patch Updates (CPU) for EBS 11i during the Exception to Sustaining Support period.  The following details the E-Business Suite Critical Patch Update support policy for EBS 11i during the Exception to Sustaining Support period: Oracle will continue to provide CPUs containing critical security fixes for E-Business Suite 11i.  CPUs will be packaged and released as as cumulative patches for both ATG RUP 6 and ATG RUP 7. As always, we try to minimize the number of patches and dependencies required for uptake of a CPU; however, there have been quite a few changes to the 11i baseline since its release.  For dependency reasons the 11i CPUs may require a higher number of files in order to bring them up to a consistent, stable, and well tested level. EBS 11i customer will continue to receive CPUs up to and including the October 2014 CPU. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components? Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Where can I learn more about Critical Patch Updates?The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.  Related Articles EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Extended Support Fees Waived for E-Business Suite 11i and 12.0

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  • How to deal with DELL support system?

    - by Nishant Kumar
    We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). It is Dell India Support System. So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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  • Tudta? - Havonta szemináriumokat tartunk Support témában az Oracle irodában

    - by user552636
          Nézzen be az Oracle Hungary irodájába, ahol általában minden hónap elso hétfojén tájékoztatót tartunk az Oracle támogatásról, hogy Ügyfeleink minél jobban ki tudják használni az Oracle Support nyújtotta lehetoségeket. Ha Ön mindennapi munkája során gyakran lép kapcsolatba az Oracle Support-tal, bizonyára hasznosnak találja majd szemináriumainkat, melyeken tájékoztatást adunk az Oracle Support-tal való hatékony együttmuködés módjáról, a támogató eszközökrol, folyamatokról technológiákról. A szemináriumok ingyenesen látogathatók. A szemináriumsorozat aktuális témájáról a My Oracle Support 1475680.1  cikkébol tájékozódhatnak. Legutóbbi szemináriumon az Oracle Konfiguráció Kezelorol, az Auto Service Request (ASR) -rol, valamint a Licencmigrációról beszéltünk. (E témák anyagait hamarosan feltöltöm a blog-hoz.) A következo szemináriumot rendkívüli módon az Oracle Oktatás "Guru Party-jával" együtt tartjuk, az eladások témáját késobb fogom közzé tenni a 1475680.1 cikkben, valamint ezen a blog-on.  

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  • Oracle's Integrated Systems Management and Support Experience

    - by Scott McNeil
    With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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  • Extended ListView Control for Visual WebGui

    - by Webgui
    Visual WebGui's extended ListView control is in many cases the best option to implement the most complex data entry and views. The following webcast explains the different between the extended controls and the standard "flat list" ListView control and of course what can be done with it.

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  • How to tackle dell support system? [closed]

    - by Nishant Kumar
    We have purchased a Dell Optiplex 9010 SSFV for our organization's work. Since the first installation two of the USB keyboard keys were not working properly. I had to press those keys two times simultaneously, on first time keys did not work and for for second time it printed two characters (as it were buffering first character.) Two keys that were not working properly: Hexangrave (Below the ESC key: `) Double Quotes (Left the enter key ") We registered our complaint with DELL and they suggested (with some hard to understand and weird ENGLISH accent) some test and tricks, such as switching to different ports, checking keyboard on different PC, and it worked well with diff. PC(with Windows 7 Home Premium installed). It was clear that it is an OS fault, hence they suggested to re-install OS. Problem began here, we have a project on the run and currently a video editing project setup on our system, so can't re-install system in hurry and also DELL persons were not providing any other solution such as updating keyboard driver, etc. Arguments I am a Software Engg. and don't think it is a feasible solution to re-install entire system for simple problems. This prob is coming since the fresh system installation, so I don't think it will solve the problem. Finally, I had to find solution myself and got it here, now I want to show my disappointment to dell persons or at least tell them that they should improve there support system to not advice to re-install entire system for that simple problems. Notes We have purchased 5 years NEXT business day support from DELL for around 8000 INR (Not for that kind of solutions from DELL). So can anyone tell me how to tackle dell support system officially, so that they will pay more attention in near future. Thanks

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  • Extended JMS Support

    - by ACShorten
    In a previous post I discussed the real time JMS integration we added in FW4.1 and also as patches for FW2.2. There are some additional aspects of this integration I did not mention which may be of interest: JMS Topic Support - In the post I concentrated on talking about JMS Queue support but failed to mention that the MDB and outgoing real time JMS also supports JMS Topics. JMS Queues are typically used for point to point decoupled integration and JMS Topics are used for hub integration that uses Publish and Subscribe. JMS Selector Support - By default the MDB will process every message from a JMS resource (Queue or Topic). If you want to alter this behaviour to selectively filter JMS messages then you can use JMS Selectors to specify the conditions for the MDB to selectively process JMS messages based upon conditions. JMS Selectors allow filters to be specified on elements in the JMS Header and JMS Message Properties using SQL like syntax. Note: JMS Selectors do not support filters on the body elements. JMS Header Support - It is possible to place custom information in the JMS Header and JMS Message Properties for outgoing messages (so that other applications can use JMS selectors if necessary as well). This is only available when installing Patches 11888040 (FW4.1) and 11850795 (FW2.2). These facilities coupled with the JMS facilities described in the previous posts gives the product integration capabilities in JMS which can be used with configuration rather than coding. Of course, the JMS facility I have described can also be used in conjunction with SOA Suite to provide greater levels of traceability and management.

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  • Announcing the MOS WCI "Community"

    - by brian.harrison
    The WCI Technical Support team are please to announce the launch of the long awaited WCI Support Community on My Oracle Support (MOS) "Community". Users can navigate to this "first stop" for WebCenter Interaction information by logging on to following this link: WCI Community (Note that this requires a valid login credential to the My Oracle Support tool). In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. If you have a question about WebCenter Interaction, a comment or a suggestion regarding the content, please feel free to post it to the forum and someone will respond to your request. Think of the forum here as another method to communicate directly with the WCI Technical Support team for questions and answers to simple WCI support topics. The forum is moderated by WCI Technical Support engineers directly and we hope it will help you avoid the need to log support incidents for less complex support related questions. We encourage all of our customers, both internal and external, to participate in the forums discussions, sharing information, knowledge, best practices and in the effort to help us build a vital and vibrant "home base" for WCI users on the My Oracle Support tool. Thank you for visiting! The WebCenter Interaction Support Community Moderator Team

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  • Here's your chance: MOS Feedback Sessions @OOW

    - by cwarticki
    Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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  • Minimum Baseline for Extended Support are you Ready ?

    - by gadi.chen
    As you all know the Premier support for 11i was ended last year. The extended support is available, but to use it you are advised to be at a minimum patch level as describe in note: 883202.1. So how you can know if you are in the minimum patch level? So, there are few ways. Patch wizard. Contact Oracle Support. Upload me Patch wizard Easy to use, very intuitive, required installing patch 9803629. Check MOS note: 1178133.1 Oracle Support You can log an SR thru My Oracle Support a.k.a MOS. Upload me In this option you will need to run simple sql statement (attached below or you can download it from here patchinfo.sql ) via sql*plus and upload/mail me the output and I will mail you back as soon as I can a detailed report of the required patches to be installed in order to be supported. Gadi Chen Oracle Core Technology Consultant [email protected] -------------------------------- Start from Here --------------------------------- set pagesize 0 echo off feedback off trimspool on timing off col prod format a8 col patchset format a15 spool patchinfo.txt select instance_name, version from v$instance; select bug_number from ad_bugs; prompt EOS select decode(nvl(a.APPLICATION_short_name,'Not Found'), 'SQLAP','AP','SQLGL','GL','OFA','FA', 'Not Found','id '||to_char(fpi.application_id), a.APPLICATION_short_name) prod, fpi.status, nvl(fpi.patch_level,'Unknown') patchset from fnd_application a, fnd_product_installations fpi where fpi.application_id = a.application_id(+) and fpi.status != 'N' and fpi.patch_level is not null order by 2,1; spool off; exit

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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • OpenGL support no longer available

    - by Aznfin
    I've been using OpenGL hardware acceleration in programs such as Adobe Photoshop CS4 and Adobe After Effects CS4. I've noticed that recently the options for OpenGL previews are disabled because my graphics card seems to not support OpenGL. But that doesn't make any sense whatsoever. I know for a fact that my graphics card does have support for OpenGL and it worked before. I checked for driver updates just the other day. Anybody know what's going on? Info: Operating System: Windows 7 Home Premium 64-bit GPU: ATI Radeon HD 3200 Driver Packaging Version: 8.69-091211a-094296C-ATI Catalyst™ Version: 09.12 Provider: ATI Technologies Inc. 2D Driver Version: 8.01.01.994 2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS /{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version: 8.14.10.0723 OpenGL Version: 6.14.10.9252 Catalyst™ Control Center Version: 2009.1211.1547.28237

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  • What has been your experience with paid support from Canonical ?

    - by gabkdlly
    I am considering buying "Ubuntu Desktop Support" from Canonical for 2 reasons: I have a couple of issues that I would like professional help with. ( Specifically a recurring kernel panic, and a slow wireless connection. ) I would like to lend a helping hand toward supporting Ubuntu financially. However, I am a bit worried that once I transfer the money, they will end up just referring me to the bug tracker on Launchpad. Also, free support options like this site have the pleasant property that they are open to the internet, meaning that if my issue gets fixed, it is more likely to help others with the same problem. What does paying for support from Canonical actually get you ?

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  • What kind of support does Canonical provide on a business level?

    - by blade19899
    I was wondering about the support for Ubuntu in general? If a (small/large)business is running Ubuntu, what type of issues does Canonical help out with? examples: if a business is running a windows app, via wine does canonical help out with that when a business is running software that is not installed via the software but via PPA(stable/beta) and or downloaded manually. Some examples apps libreoffice/handbrake/openshot etc... etc... does Canonical give support when those app have issues? when a business is trying to migrate from lotes notes/outlook to thunderbird? sorry if this is a bit vague, but i don't really know much about support... be as detailed possible! Thanks in advanced!!!

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  • Removing extended partition without deleting logical in it

    - by HisDudeness
    I'm running a Linux-based laptop, and in order to multi-boot several distros in it, I created an extended partition which contains a bunch of logical ones with GParted. Now, after quite a long time with this setup, I've changed my mind because of the consequent lack of storing space for my data partition. Now I want to keep one distro alone like it's normal, and eventually have some other operating systems stored in external supports to plug in and use if I want. Obviously, also this partition I want to keep (and to enlarge a little too) is just a logical inside the extended I want to keep. For what concerns the number I'm ok, meaning I currently have this big distro dedicated extended, the swap and the data partitions, so there's space for another primary before I delete the extended, but I don't know how to delete it without touching the logical in it, I don't want to reinstall the system losing all changes and settings, and I don't want to keep an extended partition for a logical alone. How can I do? Do I have to create a new primary, copy the logical content in it and then delete everything? Will the system boot and maintain exactly all the features it has now? Or is there a way to convert an extended into a primary once it contains just one logical? Or can I directly move a logical out of an extended turning it into a primary? Or, again, am I screwed?

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  • Turning Google Apps mail inbox into Support Ticket System

    - by Saif Bechan
    I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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  • App for family tech support tracking?

    - by slothbear
    I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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