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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • links for 2010-04-29

    - by Bob Rhubart
    AS11 Oracle B2B Sync Support - Series 1 (Oracle Fusion Middleware - B2B Team Blog) Sinkarbabu Kirubanithi with part 1 of a planned 3-part series on synchronous message support in Oracle B2B 11g. (tags: oracle otn fusionmiddleware b2b) Java 2 Go!: How to write a simple yet “bullet-proof” object cache "So, while we were thinking hard to come up with the most efficient, generic and elegant way of finally implementing our weak and soft caches, Mr. Eric Chan, who is one of the main architects in Oracle Beehive team, had a very interesting breakthrough. In short terms, he thought of a very nice way of combining both WeakReference and SoftReference in our weak and soft caches so that they would provide exactly the same functionality without having to deal with those reference queues at all. Basically, instead of using a plain HashMap as our backing storage, we used a java.util.WeakHashMap in both our cache implementations. The hat trick was what and how to store things in it." - Eduardo Rodrigues (tags: oracle java sun) @jamet123: First Look – Oracle Data Mining "[Oracle Data Mining] is a nice product for Oracle database customers and well worth looking into. The new UI will only make it more so." James Taylor (tags: oracle otn datamining database) Live Webcast: Social BPM: Integrating Enterprise 2.0 with Business Applications #oracle Peggy Chen and Dan Tortorici show you how to take your business to the next level with a unified solution that fosters process-based collaboration between employees, partners, and customers. Wednesday, May 12, 2010 at 11:00am PT / 2:00pm ET (tags: oracle otn enterprise2.0 webcast)

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  • 2 eventos, 2 países, 1 jornada.

    - by Noelia Gomez
    Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} El pasado Martes 23 de Octubre fue un día de gran actividad tanto en España como en Portugal. El Dialogo CxO , organizado por Econique, y en el que participó Oracle, tuvo lugar en Madrid en el Hotel Puerta de Ámerica. Este encuentro tenía como objetivo intercambiar opiniones sobre todos los aspectos relacionados con la gestión estratégica de clientes y el Contact Centre. En este marco, los asistentes tuvieron la oportunidad de realizar reuniones “one to one” con nuestros mejores expertos. Además Oracle presentó dos coloquios relacionados con la visión de las "Nuevas necesidades, estrategias y tendencias en la gestión del Marketing", de la mano de Gema Sebastian, Principal Sales Consultant de Oracle. En dichos coloquios los participantes de empresas, como Caprabo, Carrefour, Endesa, Jaguar Land Rover y Repsol (entre otros) trataron temas de máxima actualidad para los directivos de Marketing. Esta mesa redonda se centró sobre todo en el Marketing en redes sociales, compartiendo entre todos nuestra percepción de que es algo necesario pero que todavía el mercado no sabe muy bien cómo tratar. La escucha activa dentro de las redes y la posibilidad de reaccionar ante determinados factores se veía como un claro punto donde comenzar a trabajar de manera activa y donde Oracle puede ayudar. La experiencia de cliente fue otro de los puntos tratados en esta mesa, donde se dejó claro que ahora es el consumidor el que manda, el que quiere ver las cosas donde quiere y como quiere y que un mensaje de marketing ha de darse en el momento adecuado y aportando un valor real para que el consumidor lo acepte como algo interesante. Igualmente Oracle dispone de herramientas para hacer que esto sea posible. Por otro lado, en Lisboa, tenía lugar el Total Training 2012, una conferencia organizada por el Grupo IFE. En ella participaron más de 100 profesionales de los recursos humanos de las empresas más importantes de Portugal y tuvo como base de partida los conocimientos y experiencias, el intercambio de ideas y la discusión de oportunidades a las que actualmente se enfrentan los profesionales de este área. En este marco Oracle realizó una ponencia sobre “Los nuevos conceptos en RRHH”, de la mano de Julio Rodriguez, Principal Sales Consultant de Oracle, y que puso de manifiesto algunos conceptos tecnológicos relevantes para la gestión del talento que por su novedad, no eran muy conocidos por los profesionales de los RRHH cómo: · Saas (Software as a service) · BI (Business Intelligence) para RRHH · Social Networking y cómo integrarla dentro de la empresa · El mapa del talento, por fin fuera del Excel y en una aplicación · La movilidad en las aplicaciones de RRHH. Sin duda, esta fue una jornada cargada de intercambio de experiencias y de conocimientos para dos grandes áreas: los Recursos Humanos y la Gestión Estratégica del cliente. Si quieres saber más sobre la experiencia del cliente: Customer Concepts Magazine Customer Concepts Exchange in LinkedIn Customer Concepts Web TV Customer Experience @ Oracle.com Customer Experience Facebook Hub Customer Experience YouTube Channel Customer Experience Twitter Puede conocer más sobre HCM (Gestión de RRHH): Oracle Fusion Applications Oracle Fusion Human Capital Management Oracle PartnerNetwork Oracle Consulting Services Oracle Human Capital Management Blog Oracle HCM on Twitter Oracle HCM on Facebook

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  • Calculating rotation and translation matrices between two odometry positions for monocular linear triangulation

    - by user1298891
    Recently I've been trying to implement a system to identify and triangulate the 3D position of an object in a robotic system. The general outline of the process goes as follows: Identify the object using SURF matching, from a set of "training" images to the actual live feed from the camera Move/rotate the robot a certain amount Identify the object using SURF again in this new view Now I have: a set of corresponding 2D points (same object from the two different views), two odometry locations (position + orientation), and camera intrinsics (focal length, principal point, etc.) since it's been calibrated beforehand, so I should be able to create the 2 projection matrices and triangulate using a basic linear triangulation method as in Hartley & Zissermann's book Multiple View Geometry, pg. 312. Solve the AX = 0 equation for each of the corresponding 2D points, then take the average In practice, the triangulation only works when there's almost no change in rotation; if the robot even rotates a slight bit while moving (due to e.g. wheel slippage) then the estimate is way off. This also applies for simulation. Since I can only post two hyperlinks, here's a link to a page with images from the simulation (on the map, the red square is simulated robot position and orientation, and the yellow square is estimated position of the object using linear triangulation.) So you can see that the estimate is thrown way off even by a little rotation, as in Position 2 on that page (that was 15 degrees; if I rotate it any more then the estimate is completely off the map), even in a simulated environment where a perfect calibration matrix is known. In a real environment when I actually move around with the robot, it's worse. There aren't any problems with obtaining point correspondences, nor with actually solving the AX = 0 equation once I compute the A matrix, so I figure it probably has to do with how I'm setting up the two camera projection matrices, specifically how I'm calculating the translation and rotation matrices from the position/orientation info I have relative to the world frame. How I'm doing that right now is: Rotation matrix is composed by creating a 1x3 matrix [0, (change in orientation angle), 0] and then converting that to a 3x3 one using OpenCV's Rodrigues function Translation matrix is composed by rotating the two points (start angle) degrees and then subtracting the final position from the initial position, in order to get the robot's straight and lateral movement relative to its starting orientation Which results in the first projection matrix being K [I | 0] and the second being K [R | T], with R and T calculated as described above. Is there anything I'm doing really wrong here? Or could it possibly be some other problem? Any help would be greatly appreciated.

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  • Given an XML which contains a representation of a graph, how to apply it DFS algorithm? [on hold]

    - by winston smith
    Given the followin XML which is a directed graph: <?xml version="1.0" encoding="iso-8859-1" ?> <!DOCTYPE graph PUBLIC "-//FC//DTD red//EN" "../dtd/graph.dtd"> <graph direct="1"> <vertex label="V0"/> <vertex label="V1"/> <vertex label="V2"/> <vertex label="V3"/> <vertex label="V4"/> <vertex label="V5"/> <edge source="V0" target="V1" weight="1"/> <edge source="V0" target="V4" weight="1"/> <edge source="V5" target="V2" weight="1"/> <edge source="V5" target="V4" weight="1"/> <edge source="V1" target="V2" weight="1"/> <edge source="V1" target="V3" weight="1"/> <edge source="V1" target="V4" weight="1"/> <edge source="V2" target="V3" weight="1"/> </graph> With this classes i parsed the graph and give it an adjacency list representation: import java.io.IOException; import java.util.HashSet; import java.util.LinkedList; import java.util.Collection; import java.util.Iterator; import java.util.logging.Level; import java.util.logging.Logger; import practica3.util.Disc; public class ParsingXML { public static void main(String[] args) { try { // TODO code application logic here Collection<Vertex> sources = new HashSet<Vertex>(); LinkedList<String> lines = Disc.readFile("xml/directed.xml"); for (String lin : lines) { int i = Disc.find(lin, "source=\""); String data = ""; if (i > 0 && i < lin.length()) { while (lin.charAt(i + 1) != '"') { data += lin.charAt(i + 1); i++; } Vertex v = new Vertex(); v.setName(data); v.setAdy(new HashSet<Vertex>()); sources.add(v); } } Iterator it = sources.iterator(); while (it.hasNext()) { Vertex ver = (Vertex) it.next(); Collection<Vertex> adyacencias = ver.getAdy(); LinkedList<String> ls = Disc.readFile("xml/graphs.xml"); for (String lin : ls) { int i = Disc.find(lin, "target=\""); String data = ""; if (lin.contains("source=\""+ver.getName())) { Vertex v = new Vertex(); if (i > 0 && i < lin.length()) { while (lin.charAt(i + 1) != '"') { data += lin.charAt(i + 1); i++; } v.setName(data); } i = Disc.find(lin, "weight=\""); data = ""; if (i > 0 && i < lin.length()) { while (lin.charAt(i + 1) != '"') { data += lin.charAt(i + 1); i++; } v.setWeight(Integer.parseInt(data)); } if (v.getName() != null) { adyacencias.add(v); } } } } for (Vertex vert : sources) { System.out.println(vert); System.out.println("adyacencias: " + vert.getAdy()); } } catch (IOException ex) { Logger.getLogger(ParsingXML.class.getName()).log(Level.SEVERE, null, ex); } } } This is another class: import java.util.Collection; import java.util.Objects; public class Vertex { private String name; private int weight; private Collection ady; public Collection getAdy() { return ady; } public void setAdy(Collection adyacencias) { this.ady = adyacencias; } public String getName() { return name; } public void setName(String nombre) { this.name = nombre; } public int getWeight() { return weight; } public void setWeight(int weight) { this.weight = weight; } @Override public int hashCode() { int hash = 7; hash = 43 * hash + Objects.hashCode(this.name); hash = 43 * hash + this.weight; return hash; } @Override public boolean equals(Object obj) { if (obj == null) { return false; } if (getClass() != obj.getClass()) { return false; } final Vertex other = (Vertex) obj; if (!Objects.equals(this.name, other.name)) { return false; } if (this.weight != other.weight) { return false; } return true; } @Override public String toString() { return "Vertice{" + "name=" + name + ", weight=" + weight + '}'; } } And finally: /** * * @author user */ /* -*-jde-*- */ /* <Disc.java> Contains the main argument*/ import java.io.*; import java.util.LinkedList; /** * Lectura y escritura de archivos en listas de cadenas * Ideal para el uso de las clases para gráficas. * * @author Peralta Santa Anna Victor Miguel * @since Julio 2011 */ public class Disc { /** * Metodo para lectura de un archivo * * @param fileName archivo que se va a leer * @return El archivo en representacion de lista de cadenas */ public static LinkedList<String> readFile(String fileName) throws IOException { BufferedReader file = new BufferedReader(new FileReader(fileName)); LinkedList<String> textlist = new LinkedList<String>(); while (file.ready()) { textlist.add(file.readLine().trim()); } file.close(); /* for(String linea:textlist){ if(linea.contains("source")){ //String generado = linea.replaceAll("<\\w+\\s+\"", ""); //System.out.println(generado); } }*/ return textlist; }//readFile public static int find(String linea,String palabra){ int i,j; boolean found = false; for(i=0,j=0;i<linea.length();i++){ if(linea.charAt(i)==palabra.charAt(j)){ j++; if(j==palabra.length()){ found = true; return i; } }else{ continue; } } if(!found){ i= -1; } return i; } /** * Metodo para la escritura de un archivo * * @param fileName archivo que se va a escribir * @param tofile la lista de cadenas que quedaran en el archivo * @param append el bit que dira si se anexa el contenido o se empieza de cero */ public static void writeFile(String fileName, LinkedList<String> tofile, boolean append) throws IOException { FileWriter file = new FileWriter(fileName, append); for (int i = 0; i < tofile.size(); i++) { file.write(tofile.get(i) + "\n"); } file.close(); }//writeFile /** * Metodo para escritura de un archivo * @param msg archivo que se va a escribir * @param tofile la cadena que quedaran en el archivo * @param append el bit que dira si se anexa el contenido o se empieza de cero */ public static void writeFile(String msg, String tofile, boolean append) throws IOException { FileWriter file = new FileWriter(msg, append); file.write(tofile); file.close(); }//writeFile }// I'm stuck on what can be the best way to given an adjacency list representation of the graph how to apply it Depth-first search algorithm. Any idea of how to aproach to complete the task?

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  • CodePlex Daily Summary for Tuesday, September 18, 2012

    CodePlex Daily Summary for Tuesday, September 18, 2012Popular ReleasesfastJSON: v2.0.5: 2.0.5 - fixed number parsing for invariant format - added a test for German locale number testing (,. problems)????????API for .Net SDK: SDK for .Net ??? Release 4: 2012?9?17??? ?????,???????????????。 ?????Release 3??????,???????,???,??? ??????????????????SDK,????????。 ??,??????? That's all.VidCoder: 1.4.0 Beta: First Beta release! Catches up to HandBrake nightlies with SVN 4937. Added PGS (Blu-ray) subtitle support. Additional framerates available: 30, 50, 59.94, 60 Additional sample rates available: 8, 11.025, 12 and 16 kHz Additional higher bitrates available for audio. Same as Source Constant Framerate available. Added Apple TV 3 preset. Added new Bob deinterlacing option. Introduced process isolation for encodes. Now if HandBrake crashes, VidCoder will keep running and continue pro...DNN Metro7 style Skin package: Metro7 style Skin for DotNetNuke 06.02.01: Stabilization release fixed this issues: Links not worked on FF, Chrome and Safari Modified packaging with own manifest file for install and source package. Moved the user Image on the Login to the left side. Moved h2 font-size to 24px. Note : This release Comes w/o source package about we still work an a solution. Who Needs the Visual Studio source files please go to source and download it from there. Known 16 CSS issues that related to the skin.css. All others are DNN default o...Visual Studio Icon Patcher: Version 1.5.1: This fixes a bug in the 1.5 release where it would crash when no language packs were installed for VS2010.sheetengine - Isometric HTML5 JavaScript Display Engine: sheetengine v1.1.0: This release of sheetengine introduces major drawing optimizations. A background canvas is created with the full drawn scenery onto which only the changed parts are redrawn. For example a moving object will cause only its bounding box to be redrawn instead of the full scene. This background canvas is copied to the main canvas in each iteration. For this reason the size of the bounding box of every object needs to be defined and also the width and height of the background canvas. The example...VFPX: Desktop Alerts 1.0.2: This update for the Desktop Alerts contains changes to behavior for setting custom sounds for alerts. I have removed ALERTWAV.TXT from the project, and also removed DA_DEFAULTSOUND from the VFPALERT.H file. The AlertManager class and Alert class both have a "default" cSound of ADDBS(JUSTPATH(_VFP.ServerName))+"alert.wav" --- so, as long as you distribute a sound file with the file name "alert.wav" along with the EXE, that file will be used. You can set your own sound file globally by setti...MCEBuddy 2.x: MCEBuddy 2.2.15: Changelog for 2.2.15 (32bit and 64bit) 1. Added support for %originalfilepath% to get the source file full path. Used for custom commands only. 2. Added support for better parsing of Media Portal XML files to extract ShowName and Episode Name and download additional details from TVDB (like Season No, Episode No etc). 3. Added support for TVDB seriesID in metadata 4. Added support for eMail non blocking UI testCrashReporter.NET : Exception reporting library for C# and VB.NET: CrashReporter.NET 1.2: *Added html mail format which shows hierarchical exception report for better understanding.PDF Viewer Web part: PDF Viewer Web Part: PDF Viewer Web PartMicrosoft Ajax Minifier: Microsoft Ajax Minifier 4.67: Fix issue #18629 - incorrectly handling null characters in string literals and not throwing an error when outside string literals. update for Issue #18600 - forgot to make the ///#DEBUG= directive also set a known-global for the given debug namespace. removed the kill-switch for disregarding preprocessor define-comments (///#IF and the like) and created a separate CodeSettings.IgnorePreprocessorDefines property for those who really need to turn that off. Some people had been setting -kil...MPC-BE: Media Player Classic BE 1.0.1.0 build 1122: MPC-BE is a free and open source audio and video player for Windows. MPC-BE is based on the original "Media Player Classic" project (Gabest) and "Media Player Classic Home Cinema" project (Casimir666), contains additional features and bug fixes. Supported Operating Systems: Windows XP SP2, Vista, 7 32bit/64bit System Requirements: An SSE capable CPU The latest DirectX 9.0c runtime (June 2010). Install it regardless of the operating system, they all need it. Web installer: http://www.micro...Preactor Object Model: Visual Studio Template .NET 3.5: Visual Studio Template with all the necessary files to get started with POM. You will still need to Get the Preactor.ObjectModel and Preactor.ObjectModleExtensions libraries from Nuget though. You will also need to sign with assembly with a strong name key.Lakana - WPF Framework: Lakana V2: Lakana V2 contains : - Lakana WPF Forms (with sample project) - Lakana WPF Navigation (with sample project)myCollections: Version 2.3.0.0: New in this version : Added TheGamesDB.net API for games and nds Added Fast search options Added order by Artist/Album for music Fixed several provider Performance improvement New Splash Screen BugFixingMicrosoft SQL Server Product Samples: Database: OData QueryFeed workflow activity: The OData QueryFeed sample activity shows how to create a workflow activity that consumes an OData resource, and renders entity properties in a Microsoft Excel 2010 worksheet or Microsoft Word 2010 document. Using the sample QueryFeed activity, you can consume any OData resource. The sample activity uses LINQ to project OData metadata into activity designer expression items. By setting activity expressions, a fully qualified OData query string is constructed consisting of Resource, Filter, Or...F# 3.0 Sample Pack: FSharp 3.0 Sample Pack for Visual Studio 2012 RTM: F# 3.0 Sample Pack for Visual Studio 2012 RTMANPR MX: ANPR_MX Release 1: ANPR MX Release 1 Features: Correctly detects plate area for the average North American plate. (It won't work for the "European" plate size.) Provides potential values for the recognized plate. Allows images 800x600 and below (.jpg / .png). The example requires the VC 10 runtime & .NET 4 Framework to be already installed. The Source code project was made on Visual Studio 2010.Cocktail: Cocktail v1.0.1: PrerequisitesVisual Studio 2010 with SP1 (any edition but Express) Optional: Silverlight 4 or 5 Note: Install Silverlight 4 Tools and then the Silverlight 4 Toolkit. Likewise for Silverlight 5 Tools and the Silverlight 5 Toolkit DevForce Express 6.1.8.1 Included in the Cocktail download, DevForce Express requires registration) Important: Install DevForce after all other components. Download contentsDebug and release assemblies API documentation Source code License.txt Re...weber: weber v0.1: first release, creates a basic browser shell and allows user to navigate to web sites.New Projects.NET Code Editor & Compiler Component: .Net compiler component with integrated advanced text box, VisualStudio like highlightning, ability to intercept and show StandardOutput strings.NET Plugin Manager: Provides agnostic functionality for tiered plugin loading, unloading, and plugin collection management.Amazon Control Panel v2: Amazon Control Panel is a application that lets you control you Amazon Seller Central account using the Amazon MWS (Merchant Web Service) API.AutoSPSourceBuilder: AutoSPSourceBuilder: a utility for automatically building a SharePoint 2010 or 2013 install source including service packs, language packs & cumulative updates.CAOS: RBAC acess controllChat Forum: An Internet  forum,  or message  board,  is  an online discussion  site conversations  in  the  form  of  posted  messages.CRM 2011 - Many-To-Many Relationship Entity View: This Silverlight Web Resource for CRM 2011 will allow user to see N:N relationship entity data from single place.dardasim: dardasim gil and lior Tel Cabir DolphinsDBAManage: ???????ERP??,????!DimDate Generator: A SSIS project for generation a data dimansion table and data.DNL: eine grße .net bibliothek für entwicklerDouban FM for Metro: A music radio client for http://douban.fm running on Windows 8 / WinRTExtended WPF Control: Extended WPF Control for research and learning.FizzBuzzDaveC: Implements the classic FizzBuzz programmine exercise.HamStart: Nothing for now...Infopath XSN Modifier: A tool for editing the dataconnections of Infopath.KH Picture Resizer: Picture Resizer ermöglicht es Bilder per Drag and Dop zu verkleinern. Das Program wurde in C# geschrieben und nutzt Windows Forms.Korean String Extension for .NET: ?? ??? ??? ????? ???? string??? ??? ????? Extension library for "string" class that enhances "Hangul Jamo system" features Lucky Loot - Tattoo Shop Management Application: Lucky Loot - Tattoo Shop Management Application Por: Eric Gabriel Rodrigues Castoldi Objetivo: Trabalho de Conclusão de Curso de Sistemas de InformaçãoMagnOS - C# Cosmos Operating System: MagnOS is an Open Source operating system, made to learn how to make operating systems with Cosmos.Móa mày: Project m?iOData Samples: A collection of samples demonstrating solutions and functionality in WCF Data Services, ODataLib and EdmLib.Online Image Editor: Online Photo CanvasOptimuss Administración: La mejor aplicación de Gestión y Control EscolarOptimuss Obelix: La mejor aplicación de Gestión y Control EscolarPersonal Website: My personal websitePlanisoft: Proyecto de Planilla para clinica los fresnosPROYECTODT: ..................................................................................................................PtLibrary: PtLibrary stands for Peter Thönell's Delphi library. PtSettings and PtSettingsGUI make the management and use of settings extremely easy and powerful.RTS WebServer: A small lightweight, modern and fast webserver (template). with in the feature the newest technologies like SPDY and websocketsStandards: Standards is an Intranet application (using Windows authentication) designed to document and manage company standards. It is written in C#/MVC 4.Truttle OS: This is an OS I made with CosmosWfp System: zdgdsfgdsfgzpo: projekt na zaliczenie zpo???: ???

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