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  • The Other "C" in CRM

    - by [email protected]
    By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • EBS Customer Relationship Manager (CRM) Product Family Webcasts

    - by user793044
    Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about services, products, technologies, best practices and more. Delivered through WebEx the Oracle Advisor Webcast Program brings interactive expertise straight to your desktop, at no cost. Each session is usually followed by a live Q&A where you can have your questions answered. If you miss any of the live webcasts then you can replay the recording or download the PDF of the presentation. Doc Id 740966.1 gives you access to all the scheduled webcasts as well as the archived recordings and presentations. Just select the product family you are interested in to access the latest webcasts in that area. Below is a listing of the currently scheduled archived webcasts for the EBS CRM and Industries product family. Webcast Topic and Description Webcast Link Date and Time Upcoming: Oracle E-Business Suite - Service Oracle Service Charges - Introduction/Overview Register Dec 6, 2012 EBS CRM - Service R12: How to debug Email Center Auto Service Request Creation Failures Recording | .pdf Archived XCALC: Failed Calculations when Using OIC Recording | .pdf Archived XPOP: Failed Population When Using Oracle Incentive August 30, 2012 Recording | .pdf Archived XROLL: Failed Roll Up When Using Oracle Incentive Compensation August 16, 2012 Recording | .pdf Archived Common Problems Associated with Product Catalog in Sales Recording | .pdf Archived Oracle Incentive Compensation - Troubleshooting Payment Issues Recording | .pdf Archived R12 Renewing Service Contracts - Overview Recording | .pdf Archived 11i and R12 Oracle CRM Service Basics and Troubleshooting - an Overview Recording | .pdf Archived 11i and R12 Transaction Error Troubleshooting Overview Recording | .pdf Archived

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  • Failure Sucks, But Does It Have To?

    - by steve.diamond
    Hey Folks--It's "elephant in the room" time. Imagine a representative from a CRM VENDOR discussing CRM FAILURES. Well. I recently saw this blog post from Michael Krigsman on "six ways CRM projects go wrong." Now, I know this may come off defensive, but my comments apply to ALL CRM vendors, not just Oracle. As I perused the list, I couldn't find any failures related to technology. They all seemed related to people or process. Now, this isn't about finger pointing, or impugning customers. I love customers! And when they fail, WE fail. Although I sit in the cheap seats, i.e., I haven't funded any multi-million dollar CRM initiatives lately, I kept wondering how to convert the perception of failure as something that ends and is never to be mentioned again (see Michael's reason #4), to something that one learns from and builds upon. So to continue my tradition of speaking in platitudes, let me propose the following three tenets: 1) Try and get ahead of your failures while they're very very small. 2) Immediately assess what you can learn from those failures. 3) With more than 15 years of CRM deployments, seek out those vendors that have a track record both in learning from "misses" and in supporting MANY THOUSANDS of CRM successes at companies of all types and sizes. Now let me digress briefly with an unpleasant (for me, anyway) analogy. I really don't like flying. Call it 'fear of dying' or 'fear of no control.' Whatever! I've spoken with quite a few commercial pilots over the years, and they reassure me that there are multiple failures on most every flight. We as passengers just don't know about them. Most of them are too miniscule to make a difference, and most of them are "caught" before they become LARGER failures. It's typically the mid-sized to colossal failures we hear about, and a significant percentage of those are due to human error. What's the point? I'd propose that organizations consider the topic of FAILURE in five grades. On one end, FAILURE Grade 1 is a minor/miniscule failure. On the other end, FAILURE Grade 5 is a colossal failure A Grade 1 CRM FAILURE could be that a particular interim milestone was missed. Why? What can we learn from that? How can we prevent that from happening as we proceed through the project? Individual organizations will need to define their own Grade 2 and Grade 3 failures. The opportunity is to keep those Grade 3 failures from escalating any further. Because honestly, a GRADE 5 failure may not be recoverable. It could result in a project being pulled, countless amounts of hours and dollars lost, and jobs lost. We don't want to go there. In closing, I want to thank Michael for opening my eyes up to the world of "color," versus thinking of failure as both "black and white" and a dead end road that organizations can't learn from and avoid discussing like the plague.

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  • How do you read system jobs in Dynamics CRM?

    - by Dan Crowther
    The CRM SDK says this is possible but the following code fails. Does anyone know why? var request = new RetrieveMultipleRequest(); var query = new QueryExpression(EntityName.asyncoperation.ToString()); query.ColumnSet = new AllColumns(); request.Query = query; var response = _connection.Execute(request); The error is: <error>\n <code>0x80040216</code> <description>An unexpected error occurred.</description> <type>Platform</type> </error> If I change the entity name to account, it works fine.

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  • Download Microsoft’s Series of ‘Work Smart’ Guides for Windows 8

    - by Asian Angel
    The general release date for Windows 8 is almost here and Microsoft has released a terrific set of free ‘Work Smart’ guides to help you get started with the new operating system. Whether it is an overview of Windows 8 itself, shortcut keys, backups, and more these guides cover a nice range of topics. HTG Explains: How Antivirus Software Works HTG Explains: Why Deleted Files Can Be Recovered and How You Can Prevent It HTG Explains: What Are the Sys Rq, Scroll Lock, and Pause/Break Keys on My Keyboard?

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  • Oracle CRM Day Barcelona

    - by Oracle Aplicaciones
    Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;} El pasado 25 de Noviembre, con la colaboración de Abast, Birchman y Omega CRM, Oracle celebró en Barcelona la 2ª edición del CRM Day, donde presentaron las últimas tendencias europeas de CRM a través del Estudio realizado por IDC. Con su formato de conferencias + coloquios + asesorías individuales, todos los asistentes dispusieron de la posibilidad de compartir experiencias y mejores prácticas con los expertos de oracle así como con el resto de asistentes.

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  • Is Master Data Management CRM's Secret Sauce?

    - by divya.malik
    This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers. Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects. Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies." The complete article can be found here.

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  • Webcast: CRM Foundations - Notes, Attachments and Folder Technology

    - by LuciaC
    Webcast: CRM Foundations - Notes, Attachments and Folder Technology Date: November 21, 2013 at 11am ET, 10am CT, 8am PT, 4pm GMT, 9.30pm IST Don't miss this webcast if you want to know how to get the most out of using Notes and learn how to leverage best practices for Folder technology and Attachments.  This session will help users who are struggling with any of these topics understand how to use them better and more efficiently. TOPICS WILL INCLUDE: Set up and use of Notes Notes Security Attachments and their use throughout CRM Folder Technology Any new functionality related to these topics in release 12.2Set up and use of Notes. For more details and how to register see Doc ID 1592459.1 Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 7409661.1.

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  • Tool to export Microsoft project to website?

    - by Rory
    Just wondering does anyone know of a free/open source tool that take a Microsoft project file and export it to HTML? I know you can save a project file as HTML, so wanted a tool that would do this automatically? Maybe also displaying graphs/gantt chart as well? If not, any ideas of how I would write a program to do this, preferably in java? I know of Aspose.Tasks (http://www.aspose.com/categories/.net-components/aspose.tasks-for-.net/default.aspx), which can export projects files to gantt charts in png format, but it's not free and is only available in C#.

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  • Having trouble compiling with GDI+ (VC++ 2008)

    - by user146780
    I just simply include gdiplus.h and get all these errors: Warning 32 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Warning 38 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Warning 49 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Warning 55 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Warning 61 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2224 Warning 68 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Warning 74 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2310 Warning 82 warning C4229: anachronism used : modifiers on data are ignored c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2321 Error 112 fatal error C1003: error count exceeds 100; stopping compilation c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 236 Error 1 error C4430: missing type specifier - int assumed. Note: C++ does not support default-int c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 74 Error 7 error C4430: missing type specifier - int assumed. Note: C++ does not support default-int c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 280 Error 8 error C4430: missing type specifier - int assumed. Note: C++ does not support default-int c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 280 Error 94 error C2761: '{ctor}' : member function redeclaration not allowed c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 195 Error 102 error C2761: '{ctor}' : member function redeclaration not allowed c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 212 Error 110 error C2761: '{ctor}' : member function redeclaration not allowed c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 231 Error 21 error C2535: 'Gdiplus::Metafile::Metafile(void)' : member function already defined or declared c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 813 Error 23 error C2535: 'Gdiplus::Metafile::Metafile(void)' : member function already defined or declared c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 820 Error 25 error C2535: 'Gdiplus::Metafile::Metafile(void)' : member function already defined or declared c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 829 Error 27 error C2535: 'Gdiplus::Metafile::Metafile(void)' : member function already defined or declared c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 923 Error 16 error C2535: 'Gdiplus::Image::Image(void)' : member function already defined or declared c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 471 Error 4 error C2470: 'IImageBytes' : looks like a function definition, but there is no parameter list; skipping apparent body c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 74 Error 89 error C2448: 'Gdiplus::Metafile::{ctor}' : function-style initializer appears to be a function definition c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 76 Error 97 error C2447: '{' : missing function header (old-style formal list?) c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 199 Error 105 error C2447: '{' : missing function header (old-style formal list?) c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 218 Error 2 error C2440: 'initializing' : cannot convert from 'const char [37]' to 'int' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 74 Error 72 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2310 Error 76 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2310 Error 80 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2321 Error 84 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2321 Error 92 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 195 Error 100 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 212 Error 108 error C2275: 'HDC' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 231 Error 60 error C2275: 'Gdiplus::MetafileHeader' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2224 Error 67 error C2275: 'Gdiplus::GpMetafile' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Error 31 error C2275: 'Gdiplus::GpImage' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Error 37 error C2275: 'Gdiplus::GpImage' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Error 48 error C2275: 'Gdiplus::GpBitmap' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Error 54 error C2275: 'Gdiplus::GpBitmap' : illegal use of this type as an expression c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Error 3 error C2146: syntax error : missing ';' before identifier 'IImageBytes' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 74 Error 6 error C2146: syntax error : missing ';' before identifier 'id' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 280 Error 73 error C2146: syntax error : missing ')' before identifier 'referenceHdc' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2310 Error 81 error C2146: syntax error : missing ')' before identifier 'referenceHdc' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2321 Error 93 error C2146: syntax error : missing ')' before identifier 'referenceHdc' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 195 Error 101 error C2146: syntax error : missing ')' before identifier 'referenceHdc' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 212 Error 109 error C2146: syntax error : missing ')' before identifier 'referenceHdc' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 231 Error 96 error C2143: syntax error : missing ';' before '{' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 199 Error 104 error C2143: syntax error : missing ';' before '{' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 218 Error 33 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Error 39 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Error 50 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Error 56 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Error 62 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2224 Error 69 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Error 75 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2310 Error 83 error C2078: too many initializers c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2321 Error 29 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Error 35 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Error 46 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Error 52 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Error 58 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2222 Error 65 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Error 71 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2309 Error 79 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2320 Error 88 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 75 Error 91 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 194 Error 99 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 211 Error 107 error C2065: 'stream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 230 Error 66 error C2065: 'metafile' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Error 28 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Error 34 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Error 45 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Error 51 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Error 57 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2222 Error 64 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2262 Error 70 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2309 Error 78 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2320 Error 87 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 75 Error 90 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 194 Error 98 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 211 Error 106 error C2065: 'IStream' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 230 Error 30 error C2065: 'image' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1133 Error 36 error C2065: 'image' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1139 Error 59 error C2065: 'header' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2224 Error 47 error C2065: 'bitmap' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1286 Error 53 error C2065: 'bitmap' : undeclared identifier c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1292 Error 12 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 443 Error 13 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 444 Error 14 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 445 Error 15 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 453 Error 41 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1244 Error 42 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1247 Error 43 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1250 Error 44 error C2061: syntax error : identifier 'PROPID' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1262 Error 9 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 384 Error 10 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 395 Error 11 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 405 Error 17 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 505 Error 18 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 516 Error 19 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 758 Error 20 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 813 Error 22 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 820 Error 24 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 829 Error 26 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusheaders.h 855 Error 40 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 1156 Error 63 error C2061: syntax error : identifier 'IStream' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2242 Error 86 error C2061: syntax error : identifier 'byte' c:\program files\microsoft sdks\windows\v7.0\include\gdipluspath.h 133 Error 5 error C2059: syntax error : 'public' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusimaging.h 74 Error 77 error C2059: syntax error : ')' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2316 Error 85 error C2059: syntax error : ')' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusflat.h 2327 Error 95 error C2059: syntax error : ')' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 198 Error 103 error C2059: syntax error : ')' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 217 Error 111 error C2059: syntax error : ')' c:\program files\microsoft sdks\windows\v7.0\include\gdiplusmetafile.h 236 I tried updating my sdk to 7.0 but it did not help. I'm not even making any calls to the API. Thanks

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  • SQLAuthority News – Feature Pack for Microsoft SQL Server 2005 SP4

    - by pinaldave
    If you are still using SQL Server 2005 – I suggest that you consider migrating to later version of the SQL Server 2008/2008 R2. Due to any reason, you wanted to continue using SQL Server 2005, I suggest that you take a look at the Feature Pack for Microsoft SQL Server 2005 SP4. There are many different tools and features available in pack, which can be very handy and can solve issues. Microsoft ADOMD.NET Microsoft Core XML Services (MSXML) 6.0 Microsoft OLEDB Provider for DB2 Microsoft SQL Server Management Pack for MOM 2005 Microsoft SQL Server 2000 PivotTable Services Microsoft SQL Server 2000 DTS Designer Components Microsoft SQL Server Native Client Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider Microsoft SQL Server 2005 Backward Compatibility Components Microsoft SQL Server 2005 Command Line Query Utility Microsoft SQL Server 2005 Datamining Viewer Controls Microsoft SQL Server 2005 JDBC Driver Microsoft SQL Server 2005 Management Objects Collection Microsoft SQL Server 2005 Compact Edition Microsoft SQL Server 2005 Notification Services Client Components Microsoft SQL Server 2005 Upgrade Advisor Microsoft .NET Data Provider for mySAP Business Suite, Preview Version Reporting Add-In for Microsoft Visual Web Developer 2005 Express Microsoft Exception Message Box Data Mining Managed Plug-in Algorithm API for SQL Server 2005 Microsoft SQL Server 2005 Reporting Services Add-in for Microsoft SharePoint Technologies Microsoft SQL Server 2005 Data Mining Add-ins for Microsoft Office 2007 SQL Server 2005 Performance Dashboard Reports SQL Server 2005 Best Practices Analyzer Download Feature Pack for Microsoft SQL Server 2005 SP4 Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Service Pack, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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  • More Interactions. Better Interactions.

    - by andrea.mulder
    Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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  • Unable to Create New Incidents in Dynamics CRM with Java and Axis2

    - by Lutz
    So I've been working on trying to figure this out, oddly when I ran it one machine I got a generic Axis Fault with no description, but now on another machine I'm getting a different error message, but I'm still stuck. Basically I'm just trying to do what I thought would be a fairly trivial task of creating a new incident in Microsoft Dynamics CRM 4.0 via a web services call. I started by downloading the XML from http://hostname/MSCrmServices/2007/CrmService.asmx and generating code from it using Axis2. Anyway, here's my program, any help would be greatly appreciated, as I've been stuck on this for way longer than I thought I'd be and I'm really out of ideas here. public class TestCRM { private static String endpointURL = "http://theHost/MSCrmServices/2007/CrmService.asmx"; private static String userName = "myUserNameHere"; private static String password = "myPasswordHere"; private static String host = "theHostname"; private static int port = 80; private static String domain = "theDomain"; private static String orgName = "theOrganization"; public static void main(String[] args) { CrmServiceStub stub; try { stub = new CrmServiceStub(endpointURL); setOptions(stub._getServiceClient().getOptions()); RetrieveMultipleDocument rmd = RetrieveMultipleDocument.Factory.newInstance(); com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple rm = com.microsoft.schemas.crm._2007.webservices.RetrieveMultipleDocument.RetrieveMultiple.Factory.newInstance(); QueryExpression query = QueryExpression.Factory.newInstance(); query.setColumnSet(AllColumns.Factory.newInstance()); query.setEntityName(EntityName.INCIDENT.toString()); rm.setQuery(query); rmd.setRetrieveMultiple(rm); TargetCreateIncident tinc = TargetCreateIncident.Factory.newInstance(); Incident inc = tinc.addNewIncident(); inc.setDescription("This is a test of ticket creation through a web services call."); CreateDocument cd = CreateDocument.Factory.newInstance(); Create create = Create.Factory.newInstance(); create.setEntity(inc); cd.setCreate(create); Incident test = (Incident)cd.getCreate().getEntity(); CrmAuthenticationTokenDocument catd = CrmAuthenticationTokenDocument.Factory.newInstance(); CrmAuthenticationToken token = CrmAuthenticationToken.Factory.newInstance(); token.setAuthenticationType(0); token.setOrganizationName(orgName); catd.setCrmAuthenticationToken(token); //The two printlns below spit back XML that looks okay to me? System.out.println(cd); System.out.println(catd); /* stuff that doesn't work */ CreateResponseDocument crd = stub.create(cd, catd, null, null); //this line throws the error CreateResponse cr = crd.getCreateResponse(); System.out.println("create result: " + cr.getCreateResult()); /* End stuff that doesn't work */ System.out.println(); System.out.println(); System.out.println(); boolean fetchNext = true; while(fetchNext){ RetrieveMultipleResponseDocument rmrd = stub.retrieveMultiple(rmd, catd, null, null); //This retrieve using the CRMAuthenticationToken catd works just fine RetrieveMultipleResponse rmr = rmrd.getRetrieveMultipleResponse(); BusinessEntityCollection bec = rmr.getRetrieveMultipleResult(); String pagingCookie = bec.getPagingCookie(); fetchNext = bec.getMoreRecords(); ArrayOfBusinessEntity aobe = bec.getBusinessEntities(); BusinessEntity[] myEntitiesAtLast = aobe.getBusinessEntityArray(); for(int i=0; i<myEntitiesAtLast.length; i++){ //cast to whatever you asked for... Incident myEntity = (Incident) myEntitiesAtLast[i]; System.out.println("["+(i+1)+"]: " + myEntity); } } } catch (Exception e) { e.printStackTrace(); } } private static void setOptions(Options options){ HttpTransportProperties.Authenticator auth = new HttpTransportProperties.Authenticator(); List authSchemes = new ArrayList(); authSchemes.add(HttpTransportProperties.Authenticator.NTLM); auth.setAuthSchemes(authSchemes); auth.setUsername(userName); auth.setPassword(password); auth.setHost(host); auth.setPort(port); auth.setDomain(domain); auth.setPreemptiveAuthentication(false); options.setProperty(HTTPConstants.AUTHENTICATE, auth); options.setProperty(HTTPConstants.REUSE_HTTP_CLIENT, "true"); } } Also, here's the error message I receive: org.apache.axis2.AxisFault: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:123) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:67) at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:354) at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417) at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229) at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165) at com.spanlink.crm.dynamics4.webservice.CrmServiceStub.create(CrmServiceStub.java:618) at com.spanlink.crm.dynamics4.runtime.TestCRM.main(TestCRM.java:82) Caused by: org.apache.axiom.om.OMException: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:260) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.getSOAPEnvelope(StAXSOAPModelBuilder.java:161) at org.apache.axiom.soap.impl.builder.StAXSOAPModelBuilder.<init>(StAXSOAPModelBuilder.java:110) at org.apache.axis2.builder.BuilderUtil.getSOAPBuilder(BuilderUtil.java:682) at org.apache.axis2.transport.TransportUtils.createDocumentElement(TransportUtils.java:215) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:145) at org.apache.axis2.transport.TransportUtils.createSOAPMessage(TransportUtils.java:108) ... 7 more Caused by: com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'S' (code 83) in prolog; expected '<' at [row,col {unknown-source}]: [1,1] at com.ctc.wstx.sr.StreamScanner.throwUnexpectedChar(StreamScanner.java:623) at com.ctc.wstx.sr.BasicStreamReader.nextFromProlog(BasicStreamReader.java:2047) at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1069) at javax.xml.stream.util.StreamReaderDelegate.next(StreamReaderDelegate.java:60) at org.apache.axiom.om.impl.builder.SafeXMLStreamReader.next(SafeXMLStreamReader.java:183) at org.apache.axiom.om.impl.builder.StAXOMBuilder.parserNext(StAXOMBuilder.java:597) at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:172) ... 13 more

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  • Display and Use Advanced Find for Product Subscriptions by Account in Microsoft CRM 4.0

    - by Chris
    By default when viewing an account in edit mode you have access to Opportunities, Invoices, and Quotes which contain the products being shopped by the account and/or the sales department. I'm trying to determine where to store, display, and use the products that an account has a subscription too. I may not understand the implementation but it seems that there should be "Products" option directly off the root Account management window that will show the user all the products the account has purchased. We are trying to integrate this with our production tracking system where product sales can originate from other channels that will not flow through CRM first. This product subscription does not fit into the Opportunity, Quote, or Invoice model because they are confirmed recurring sales that were automatically purchased via tools like a Public Website, Portal, etc. By enabling this tracking in CRM we can use the advanced find feature to facilitate follow up sales and marketing efforts. Example: Find everyone who is subscribed to model A, so we can notify them of a new holiday campaign where they can get 10% off on all add-ons. It's my assumption that this is a common scenario, however I'd like to better understand how to approach this within the world of Microsoft CRM. Thank you in advance.

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  • Reasonable technological solutions to create CRM using .NET eventually Java

    - by user1825608
    My background(If it's too long, just skip it please ; ) ): I am Java programmer(because of demand): mostly teacher for other students, worked on few thesis for others, but during my journey I discovered that .NET and Microsoft's tools are on at least two levels higher than Java and its tools so I want to learn more about them. I programmed little bit on Windows Phone(NFC Tags, TCP Clients, guitar tuner using internal microphone, simple RSS), used WPF, integrated WPF with Windows Forms, Apple Bonjour(.NET), I have expierience with IP cameras and with unusal problems, I learn Android, but I don't like it at all. Problem: I was asked by my friend to create CRM for small new company. There will maximum 20 workers in the company working at computers in few cities in the country(Poland). They just want to store contracts with the clients and client's data. I am not sure what exacly they do but probably sell apartments so there will be at most few thousands of contracts to store in far future. Now I am totally new to CRM but I want to learn. I have few questions: Should the data be stored on a server in the company's building running 24/7 or cloud. If cloud which one? Should I use ASPX or WPF. I read one topic about it but as far as I know aspx sites can be viewed from every device with internet browser: tablets, phones(Android, WP, iOS) and computers at the same time- so the job is done once and for all(Am I right?), I don't know nothing about aspx. Can WPF be also used in manner that does not need to port it for other platforms?

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  • When importing an Access table into Excel, a look-up column is showing all values as numbers

    - by user3651997
    I have a basic Access to Excel question that has me frustrated. I have two Access 2010 data tables. One is a list of managers. The primary key is a manager ID (which is an autonumber because managers can have the same name), and each row also has manager name, manager email, etc. The second data table is a list of departments. The primary key for each row is a unique department code, and the foreign key is a manager ID (autonumber). I used the Look-up Wizard to create this connection. However, Access does not show the manager ID in the foreign key location. It shows Manager Name like I requested when I used the Look-up Wizard. Now I am trying to import the second table (departments) into Excel 2010. I clicked import from Access, chose the Department table, and everything popped into Excel. BUT, the Manager Name column is showing Manager ID instead. So I have a list of numbers instead of names. How can I make Excel show what I see in Access? Thanks!

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  • Programmatically reuse Dynamics CRM 4 icons

    - by gperera
    The team that wrote the dynamics crm sdk help rocks! I wanted to display the same crm icons on our time tracking application for consistency, so I opened up the sdk help file, searched for 'icon', ignored all the sitemap/isv config entries since I know I want to get these icons programatically, about half way down the search results I see 'organizationui', sure enough that contains the 16x16 (gridicon), 32x32 (outlookshortcuticon) and 66x48 (largeentityicon) icons!To get all the entities, execute a retrieve multiple request. RetrieveMultipleRequest request = new RetrieveMultipleRequest{    Query = new QueryExpression    {        EntityName = "organizationui",        ColumnSet = new ColumnSet(new[] { "objecttypecode", "formxml", "gridicon" }),    }}; var response = sdk.Execute(request) as RetrieveMultipleResponse;Now you have all the entities and icons, here's the tricky part, all the custom entities in crm store the icons inside gridicon, outlookshortcuticon and largeentityicon attributes, the built-in entity icons are stored inside the /_imgs/ folder with the format of /_imgs/ico_16_xxxx.gif (gridicon), with xxxx being the entity type code. The entity type code is not stored inside an attribute of organizationui, however you can get it by looking at the formxml attribute objecttypecode xml attribute. response.BusinessEntityCollection.BusinessEntities.ToList()    .Cast<organizationui>().ToList()    .ForEach(a =>    {        try        {            // easy way to check if it's a custom entity            if (!string.IsNullOrEmpty(a.gridicon))            {                byte[] gif = Convert.FromBase64String(a.gridicon);            }            else            {                // built-in entity                if (!string.IsNullOrEmpty(a.formxml))                {                    int start = a.formxml.IndexOf("objecttypecode=\"") + 16;                    int end = a.formxml.IndexOf("\"", start);                     // found the entity type code                    string code = a.formxml.Substring(start, end - start);                    string url = string.Format("/_imgs/ico_16_{0}.gif", code);Enjoy!

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  • dynamics CRM performance question

    - by tomo
    Hello Dynamics CRM gurus :) My boss asked me to do a research on available CMSes on market because cms we are using currently is rather a mess. For me as a .NET developer it would be great to choose and implement Dynamics CRM because of extensibility and perfect integration with .NET environment and well-known tools. All marketing blahbla sounds great but I'd like to know about common DISADVANTAGES, ISSUES concerning this system. The most important is how it is performing in a company with about 150 concurrent and very active users. I heard that is't really slow comparing to competitors system. Thanks in advance Best regards, Tomasz.

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  • 10 Quick Tips to Get the Most from Microsoft Office

    - by Lori Kaufman
    We have published some useful tips and tricks for getting the most out of Office 2010 and 2007. This article compiles 10 of the best tips and tricks we have covered. How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • How to Add the Windows Calculator to the Quick Access Toolbar in Microsoft Excel 2013

    - by Lori Kaufman
    Do you use the Windows Calculator to perform quick calculations while building spreadsheets in Excel? You can save time by adding the Calculator to the Quick Access Toolbar in Excel so you don’t have to leave the program to access the Calculator. To do this, click the down arrow on the right side of the Quick Access Toolbar and select More Commands from the drop-down menu. On the Quick Access Toolbar screen on the Excel Options dialog box, select Commands Not in the Ribbon from the Choose commands from drop-down list. Scroll down in the long list and select Calculator. Click Add to add the Calculator to the Quick Access Toolbar. Click OK to accept the change and close the Excel Options dialog box. You’ll see a Calculator icon on the Quick Access Toolbar. When you move your mouse over the icon, a hint displays saying “Custom.” Despite the label, when you click the icon, the Windows Calculator opens. The same procedure works for adding the Windows Calculator to Excel 2010, as well.     

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  • Fusion CRM Data Integration and Migration from Conemis (D)

    - by Richard Lefebvre
    Conemis Data Integration Tools edited for Oracle Fusion CRM offers easy-to-use and pre-configured tools for data integration, data quality, and migration of data from Oracle CRM on Demand and third-party applications to Oracle Fusion CRM Conemis solution includes: Pressure Fueling of data for Fusion CRM Migration covered from legacy to Fusion CRM Data Quality in migration and integration Intuitive Data Housekeeping for IT and Sales Backups of Fusion CRM environments Conemis's solution benefits include Fusion CRM integrated out-of-the-box, connection to other applications, ready-made data mapping, instant availability without installation, fully configurable, shared use in integration expert groups, one GUI for several environments/pods, reduced costs & risks in migration projects, etc. Conemis AG, a German-based data integration company founded in 2009, offers Software and services solution and expertize for Oracle CRM products's data migration and integration. For more details, please contact Dr. Daniel Rolli ([email protected]) www.conemis.com.

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  • CRM: New Rollup Patches Released

    - by LuciaC
    See the table below for new rollup patches released for CRM family products. Product  Patch Number Reference Service Patch 17467506:R12.CS.B12.1.3:BUG FIXES FOR CS: OCTOBER'13 RUP PATCH n/a iStore Patch 16509570:R12.IBE.B- ORACLE ISTORE 12.1.3+ ROLLUP 1 Doc ID 1560963.1 Lease and Finance Management Patch 17485497:R12.OKL.B - OLFM : 1213 RUP3 DELTA 15 n/a For Trade Management and Price Protection the following Information Centers list the latest recommended patches and recently released patches: Critical, Recommended and Latest Patches for Oracle Trade Management (Doc ID 1569791.2) Critical, Recommended and Latest Patches for Oracle Price Protection (Doc ID 1305110.2)

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