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  • Easy Listening = CRM On Demand Podcasts

    - by Anne
    OK, here's my NEW favorite resource for CRM On Demand info -- podcasts! Specifically, the CRM On Demand Podcast site -- signed, sealed, and delivered with humor and know-how. Yes, I admit, I know the cast of characters. But let's face it, sometimes dealing with software is just soooo dry! Not so when discussed by the two main commentators, Louis Peters and Robert Davidson, whom someone once referred to as CRM On Demand's "Click and Clack." (Thought that was too good not to pass along!) Anyhow, another huge plus about the site is the option to listen OR to read. Out walking my dog or doing the dishes? Just turn up the podcast. Listening to music or watching TV? I'll read Louis's entertaining write-ups to glean great info about CRM On Demand in a very short period of time. So that you get a better understanding of why I like this site so much, here's a sampling of what's discussed: Five Things about Books of Business As Louis Peters put it in his entry, when you see "Five Things" in the title, "you'll know you're going to get some concrete advice that you can put to work right away." Well, Louis and Robert do just that, pointing you in the right direction when using Books of Business to segment data. Moving to Indexed Fields - A Rough Guide (only an article, not a podcast) I've read all about performance and even helped develop material around it. But nowhere have I heard indexed custom fields referred to as "super heroes." Louis and Robert use imaginative language to describe the process for moving your data to indexed fields for optimal performance. Data Access QA from the Forums I think that everyone would admit that data access and visibility is the most difficult topic to understand in CRM On Demand. Following up on their previous podcast on the same topic, Louis and Robert answer a few key questions from the many postings on the Oracle CRM On Demand forums. And I bet that the scenarios match many companies' business requirements...maybe even yours! We Need to Talk About Adoption Another expert, Tim Koehler, joins Louis to talk about how to drive user adoption: aligning product usage with business results, communicating why and how to use the product, getting feedback on usability, and so on. Hope I've made my point -- turn to these podcasts to hear knowledgeable folks discuss CRM On Demand tips and tricks in entertaining ways. One podcast is even called "SaaS Talk"!

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  • 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

    - by charles.knapp
    The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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  • Change value before sending an email in Microsoft Dynamic CRM

    - by jk
    Hi I have created one Email Template in Dynamic CRM 4. The template look like as following Dear {!User:Full Name} you received one assignment. output of the email as following Dear John Smith you received one assignment. now I need to change the value as just John. we do not have attribute like first name and last name. but when we send an email it only take first word of the string. Can anybody please tell me how can i achieve this functionality Without writing any workflow or plug ins? Thanks

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  • Experiences with hosted (off-site) Microsoft Dynamics CRM?

    - by Beau
    We're currently testing Microsoft Dynamics CRM hosted by Fpweb. I've been asked by the lead on the project how we can increase the speed at which CRM pages in IE load. The delay seems reasonable to me for a virtual server located across the country. Has anyone succeeded in speeding things up with aggressive caching (i.e. a WAN accelerator) or by some other means? Do your employees complain about the speed of hosted Dynamics CRM?

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  • Transferring Microsoft CRM data

    - by notCRMguru
    My boss has asked me to transfer data from the current Microsoft CRM 4.0 server to a new one. I myself haven't used CRM at all. I've done some research and come across various ways to import data from different sources. These methods include using CSV files and Data Maps. This seems very cumbersome and unnecessary since the data is already in a CRM. Would someone please direct to some guides for full/partial data transferral from this current CRM to a new one? Thanks

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  • CRM Is A Long Term Strategy

    - by ruth.donohue
    With the array of CRM solutions out there, it's sometimes easy to forget that CRM is more than just technology with fancy bells and whistles -- it's a long-term strategy that involves people and processes as well. The Wise Marketer summarizes a Gartner report outlining three key steps necessary to create and execute a successful CRM stratetegy that is linked with overall corporate strategy.

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  • How to access CRM 4.0 settings programmatically?

    - by Shaamaan
    Some of the plugins I wrote (re)calculate various prices, and I used Math.Round to keep results accurate with the default 2 digit setting in CRM. But I figured... what if a user decides to set his CRM to use a different precision? So, I need to access the CRM settings programmatically, so that my functions can work with whatever setting the user chooses. How would I go about accessing the General (and, possibly, other) CRM settings from my code?

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  • Business Units vs Teams in CRM 2011

    - by GuruJ
    I've been told a few times that Business Units in CRM 2011 are "tricky" and shouldn't be set up lightly since they have irreversible consequences for a CRM 2011 implementation. On the other hand, teams in CRM 2011 seem much more flexible in managing record security. For what reason would I still choose to set up Business Units in CRM 2011? What can I do with Business Units that I can't with Teams (and vice versa)?

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  • Clarity of the cloud with Microsoft Learning Experience.

    - by Testas
      while waiting for the Superbowl, I thought I would write this..... 2014 will not only see the release of a new version of SQL Server, but also accompanying this is the release of courses and certification tracks from Microsoft Learning Experience – formerly Microsoft Learning -- that will support the education of SQL Server and related technologies. The notable addition in the curriculum, is substantial material on cloud and big data features that pertain to data and business intelligence. There are entire module/chapters that are dedicated Power BI, SQL Azure and HDInsight. Certifications and courses from Microsoft can get stick – sometimes fair and sometimes unfairly. Whilst I am a massive advocate of community to get information and education. Microsoft’s new courses will bring clarity to the burning topics of the moment and help you to understand the capabilities of Power BI and HDInsight. From a business intelligence perspective there will be three courses: 20463C: Data warehousing in SQL Server 2014 20466C: data models and reports in SQL Server 2014 20467A: Designing Self-Service Business Intelligence and Big Data Solutions These are not the exact titles of the course, but will be confirmed prior to the release. And if you have already completed the SQL Server 2012 or 2008 curriculum, there is an upgrade course from 10977A: Upgrading business intelligence skills from 2008 to 2014. Again this is not the exact title, but these should give you an idea. Look out for announcements from Microsoft Learning Experience….   CHRIS

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  • ??????????? ??????? ?? Oracle CRM On Demand ??? ????????? Oracle

    - by [email protected]
      ?????? ??? ?????????????? ????????? ORACLE! ?????????? ??????????? ??????? ?? ??????? ???????? ?? CRM On Demand ???? ???????? ? ????????? ?? 1-?? ?????????? ? ????? ?????????? 59$ + ???.   ??????????? ????????????? ??? ???????? ?? ???? ?? 12 ??????? ???? ???????? ???????????: ?? ????? ??? 2010 ???? ????????? - ???????????? ??????? ?????? ???????? ??????????? ????????-???????? Oracle ** ??????? ???? ?????????? 70$ + ??? ???????? ????? ?????????????? ?????: Oracle Partner Relationship Management On Demand, Oracle CRM On Demand ??? iPhone ?? ???? ?? $20+??? ? ????? ?? ????????????.

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  • CRM mail merge and Word Macros/FILLINs

    - by xt_20
    Hi all, I'm currently using Microsoft CRM4 Mail merge function, which stores Word files as XML files inside CRM. My client has a requirement to prompt the user for more information (not found in CRM) upon mail merging. Previously, we used the Word 'FILLIN' commands, but it does not work with CRM mail merge as it only prompts the user before printing, not upon opening a Word file. I attempted using Macros, but can't seem to save macros to Microsoft Word 2003 XML file format. My questions: 1. Is there any way to get 'FILLIN' to prompt the user upon opening the mail merged file? 2. Can I store macros in Word 2003 XML file format? 3. Any other way around it, that involves merging CRM records with a Word file, and prompting the user for more information not already found in CRM? Many thanks for your help, AR

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • Can't change text color in Microsoft Word 2010

    - by Wesley
    I have Microsoft Office 2010 32-bit running on Windows 7 32-bit. When text is highlighted and a color is selected from the mini-toolbar or the ribbon, the text does not change color. If I change the color for multiple words, and select a different color for each word, the toolbar and ribbon will reflect each of the different colors that I chose, however it is not displayed in the document. So it appears that Word is aware of the text color and not as if it is simply not applying the change. What may be causing this inability to view text colors and how might I fix it? My only troubleshooting attempt so far has been to perform a repair installation of Office. EDIT 1 I created a document, typed a word, selected it and changed the color. I then saved the document as HTML. The text did not change color. This is the HTML in the document: <html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=ProgId content=Word.Document> <meta name=Generator content="Microsoft Word 14"> <meta name=Originator content="Microsoft Word 14"> <link rel=File-List href="Document_1_files/filelist.xml"> <!--[if gte mso 9]><xml> <o:DocumentProperties> <o:Author>Name</o:Author> <o:LastAuthor>Name</o:LastAuthor> <o:Revision>2</o:Revision> <o:TotalTime>0</o:TotalTime> <o:Created>2012-01-05T21:43:00Z</o:Created> <o:LastSaved>2012-01-05T21:43:00Z</o:LastSaved> <o:Pages>1</o:Pages> <o:Characters>5</o:Characters> <o:Company>Microsoft</o:Company> <o:Lines>1</o:Lines> <o:Paragraphs>1</o:Paragraphs> 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<w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="&#45;-"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Normal"/> <w:LsdException Locked="false" Priority="9" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="heading 1"/> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2"/> 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mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} .MsoPapDefault {mso-style-type:export-only; margin-bottom:10.0pt; line-height:115%;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=EN-US style='tab-interval:.5in'> <div class=WordSection1> <p class=MsoNormal><o:p>&nbsp;</o:p></p> <p class=MsoNormal><span class=GramE><span style='color:red'>blah</span></span><span style='color:red'><o:p></o:p></span></p> </div> </body> </html> EDIT 2 I recorded a macro and did the following: Typed a word Selected the word Changed the color. Oddly, I had some strange issues while the macro was recorded. I could not select text with my cursor. I had to select the text with control a and then apply the color change. I then couldn't deselect the selected text. Nonetheless, the text showed that it had a different color in the toolbar, but the color did not display in the document. Here's the macro: Sub Change_Text_Color() ' ' Change_Text_Color Macro ' ' Selection.TypeText Text:="Test Text" Selection.WholeStory Selection.WholeStory End Sub EDIT 3 I opened WordPad and created some text and was able to successfully change the color. If I copy and paste the colored text into a Word 2010 document, the color is lost. However, if you place the I-beam in the text and then look at the color selection drop-down menu on the ribbon or mini-toolbar, you can see that the proper color that the text should be in is highlighted. Edit 4 I uninstalled the entire Office 2010 Suite, rebooted and then reinstalled the suite. No change in behavior. Edit 5 Text cannot be colored in Excel either.

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  • SQLAuthority News – Microsoft SQL Server 2008 R2 – PowerPivot for Microsoft Excel 2010

    - by pinaldave
    Microsoft has really and truly created some buzz for PowerPivot. I have been asked to show the demo of Powerpivot in recent time even when I am doing relational database training. Attached is the few details where everyone can download PowerPivot and use the same. Microsoft SQL Server 2008 R2 – PowerPivot for Microsoft Excel 2010 – RTM Microsoft® PowerPivot for Microsoft® Excel 2010 provides ground-breaking technology, such as fast manipulation of large data sets (often millions of rows), streamlined integration of data, and the ability to effortlessly share your analysis through Microsoft® SharePoint 2010. Microsoft PowerPivot for Excel 2010 Samples Microsoft® PowerPivot for Microsoft® Excel 2010 provides ground-breaking technology, such as fast manipulation of large data sets (often millions of rows), streamlined integration of data, and the ability to effortlessly share your analysis through Microsoft® SharePoint 2010. Download examples of the types of reports you can create. Microsoft PowerPivot for Excel 2010 Data Analysis Expressions Sample version 1.0 Microsoft® PowerPivot for Microsoft® Excel 2010 provides ground-breaking technology, such as fast manipulation of large data sets (often millions of rows), streamlined integration of data, and the ability to effortlessly share your analysis through Microsoft® SharePoint 2010. Download this PowerPivot workbook to learn more about DAX calculations. Note: The brief description below the download link is taken from respective download page. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Analyst Firm Gives Oracle Highest Rating for Local Government CRM

    - by michael.seback
    Gartner, Inc. has given Oracle a rating of "Strong Positive," the highest possible ranking, in its report "MarketScope for Local Government CRM Products." The report compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies. Gartner notes that a provider receiving a Strong Positive ranking must be a "provider of strategic products, services or solutions..." and recommends that "customers continue with planned investments and potential customers consider this vendor a strong choice for strategic investments." "Local governments today face tough challenges as they are tasked with reducing costs while at the same time providing citizens with services and information more quickly and efficiently than ever before. Oracle is pleased to be recognized by Gartner with a Strong Positive rating in its 'MarketScope for Local Government CRM Products' report, as we believe it reflects our commitment to helping our public sector customers meet these challenges today and in the future," said Mark Johnson, senior vice president, Oracle Public Sector. Read the highlights.

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  • Salon du E-commerce et Social CRM B2B

    - by Valérie De Montvallon
    Nous participions au Salon du E-commerce et Social CRM B2B en septembre dernier et nous vous proposons la vidéo réalisée par Les décideurs de la relation client. Découvrez des avis d'experts de la Relation Client pour en savoir toujours plus sur le Social CRM BtoB. Pour le BtoB, la gestion de la Relation Client semble bien simple quand il s’agit de récolter des informations à partir d’appels téléphoniques, d’entretiens physiques ou d’emails. Toutefois, la tâche s’enhardit sur les réseaux sociaux. Ces plateformes sont-elles réellement adaptées au BtoB ? Comment procéder quand on se lance ? Quels sont les pièges à éviter ? Quels sont les éléments qui laissent à penser que le Social CRM BtoB est une vraie tendance de la Relation Client ? Autant de questions auxquelles les experts rencontrés ont apporté des éléments de réponse. Vous découvrirez l'interview de notre expert, Khalid Madarbokus, qui s'exprime sur la remontée d'informations depuis les médias sociaux au sein des départements d'une entreprise B2B (à 3:20)

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • Microsoft Visual Studio Release History/Timelines/Milestones

    1975 – Bill Gates and Paul Allen write a version of Basic for Altair 8080 1982 – IBM releases BASCOM 1.0 (developed by Microsoft) 1983 – Microsoft Basic Compiler System v5.35 for MS-DOS release 1984 - Microsoft Basic Compiler System v5.36 release 1985 – Microsoft QuickBASIC 1.0 1986 – Microsoft QuickBASIC 1.01, 1.02, 2.00 1987 – Microsoft QuickBASIC 2.01, 3.00, 4.00 1987 – Microsoft BASIC 6.0 1988 – Microsoft QuickBASIC 4.00, 4.00b, 4.50 1989 – Microsoft BASIC Professional Development System 7.0 1990 - Microsoft BASIC Professional Development System 7.1 1991 – Microsoft Visual Basic released May 20-Windows World Convention –Atlanta 1992 – Microsoft Visual Basic 2.0 1993 – Microsoft Visual Basic 3.0 in Standard and Professional versions 1995 – Microsoft Visual Basic 4.0 released, supported the new Windows 95 1997 – Microsoft Visual Basic 5.0 – introduction of IntelliSense 1998 – Microsoft Visual Studio 6.0 that included Visual Basic 6.0 released (first VS) 2002 – Microsoft Visual Basic .NET 7.0 2002 – Visual Studio .NET 2003 – Microsoft Visual Basic .NET 7.1 2003 – Microsoft Visual Studio w/Intellisense 2003 – Visual Studio .NET 2004 – Announce Visual Studios 2005 – Code name Whidbey 2005 – Visual Studio 2005 release w/Extensibility 2005 – Visual Studio Express released 2006 - Expression Tool Set released - devs and designers work together 2006 – Visual Studio Team release – November 30th 2007 – Visual Studio 2008 (code name Orcas) ships November = Video Studio Shell 2010 - Visual Studios (code name Rosario) span.fullpost {display:none;}

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  • Microsoft SDE Interview vs Microsoft SDET Interview and Resources to Study

    - by vinayvasyani
    I have always heard that SDE interviews are much harder to crack than SDET. Is it really true? I have also heard that if candidate doesnt do well in SDE interview he is also sometimes offered SDET position. How much truth is there into these talks? I would highly appreciate if someone would put good resources and guidelines for how to prepare for Microsoft interviews..which books to read, which notes, online programming questions websites, etc. Give as much info as possible. Thanks in advance to everyone for your valuable help and contribution.

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  • Selling On Demand

    - by andrea.mulder
    In May 2010, eSilicon management began evaluating providers for a new CRM system - vetting a variety of CRM offerings. Using a rating system that scored vendors according to marketing, sales, services, features, usability, implementation time, and cost, the team chose Oracle CRM On Demand for the project. "Overall, Oracle CRM On Demand was the best system that was able to address all our pain points," says Janet Ang, senior applications developer and project manager of the CRM implementation at eSilicon. Read Selling On Demand, a feature article in the February 2011 issue of Profit Magazine, and find out how eSilicon achieved:Easy Implementation and Adoption Sales and Management Benefits High Productivity for Tech

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  • CEO Is the New CRM

    - by andrea.mulder
    Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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  • CUSTOMER INSIGHT, Trend, Modelli e Tecnologie di Successo nel CRM di ultima generazione

    - by antonella.buonagurio(at)oracle.com
    Il CRM è una necessità sia per le grandi realtà aziendali che per le medie imprese, che hanno una crescente necessità di dati, informazioni, intelligence sui loro clienti. Molte realtà hanno sviluppato al loro interno sistemi di CRM ad hoc, ma, non avendo l'informatica nel loro DNA, hanno impiegato molto tempo su aspetti tecnici ed operativi piuttosto che sull'interpretazione, elaborazione e riflessione dei dati raccolti. Per maggiori informazioni e visionare l'agenda dell'evento clicca qui

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  • European Companies Can Now Subscribe to Oracle CRM on Demand Locally

    - by divya.malik
    Here is some important news that was announced by our colleagues in Oracle EMEA last week. Joining our other data centers in Austin, Colorado Springs and Sydney-Australia, Oracle announced a new data center in Europe. Oracle CRM On Demand customers can now have their content securely hosted locally in the region. Here is the press release, and to learn more about Oracle's CRM On Demand offering click here.

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  • They Wrote The Book On It

    - by steve.diamond
    First of all, an apology to you all for my not posting this yesterday, when I should have. For those of you bloggers out there, you know the difference between "Save" and "Preview." But I temporarily forgot it. Nevertheless, while I'm not impressed with this mishap, I'm blown away by the initiative three of my colleagues have taken. Jeff Saenger, Tim Koehler, and Louis Peters, recently wrote a book, "Oracle CRM On Demand Deployment Guide." Not only that, they got this book PUBLISHED. These guys know their stuff. They have worked in the CRM industry for many years. And trust me, they command a lot of respect inside this organization. In the words of Louis Peters (who posted this verbiage yesterday on LinkedIn), "We've assembled all the best practices and lessons learned over the past six years working with CRM On Demand. The book covers a range of topics - working with SaaS-based applications, planning and executing a successful rollout, designing elegant and high-performing applications, and working effectively with Oracle. We even included several sample designs based on successful real-world deployments. Our main target audience is the CRM On Demand project team - sponsors, project managers, administrators, developers - really anyone planning, implementing or maintaining the application." Now these guys don't know it, but I'll be interviewing one of them and including audio excerpts of that conversation right here next Wednesday. In the meantime, if you want to learn more about successful CRM deployments in general, and working with Oracle CRM On Demand in particular, you should check out this book.

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